When it comes to the safety of your home or business, you want to ensure you’re working with a pest control company you can trust. At Loyal Termite & Pest Control, we prioritize safe, quick, and long-lasting extermination methods that are safe for you, your family, or your employees. From one-time pest control services to year-round protection, we will work with you every step of the way to ensure you stay pest-free.
| Thursday | 7:30AM to 5PM |
| Friday | 7:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
340 Hill Carter Pkwy Ste H, Ashland, VA 23005
Our exterminator Pat, is absolutely AMAZING. I cannot recommend this company enough. 10/5 stars!
Lorenzo is the best technician out there. Been using him and Loyal for over 10yrs now. Great customer service.
Very disrespectful staff, and employees that don’t do any work and charge you anyway. I was trying to resolve a discrepancy and was directed to the manager, Sunny. We spoke for a few minutes, and she disagreed on something I said; I tried …
Just called and required an inspection for the Quote. They called my landlord within a minute to ask for permission. I will wait to see how their service work. Love the servive now.
I have been using them for 12 years and they do a great job- Rick couldn’t be nicer or more accommodating- highly recommend loyal
Corey is not only friendly, he is very knowledgeable. He listens to us and makes sure he solves what the issue is by getting rid of any bugs and follows up to ensure there are t any more. Thank you Cory!
Been using them for a couple of years. Always on time, always helpful, always courteous and friendly and the best part my pest problem went away completely using them where other more well known companies failed.
The technicians Andrew and Marcus both did absolutely a great job addressing the termite problem. Would definitely recommend this company to others.
Loyal Termite is always professional and trustworthy. They make appointments quickly and are always prompt and thorough. I wouldn’t use anyone else!
The technician was very knowledgeable and performed a very thorough treatment of our property. She also took an insect sample for identification and suggested several improvements to our shrubbery to help prevent pathways for insects to enter our home.
Corey does our service and is great. He evens takes time to speak to our dog Pepper and make sure we know he is here and if we need anything. Thanks
Cheapest quote for a termite inspection for sale of a home. Young man was on time, responsible and kind. Has the report needed within an hour. Definitely recommend.
Handles my yearly termite and always on top of it. Super friendly and professional. It’s actually one of the yearly appointments that I don’t dread!
It has been a pleasure working with the associates of Loyal Termite. They have all been wonderful. Will recommend them to all family, friends and neighbors.
Over the last 15 years, we have come to trust Loyal and its employee, Lorenzo Johnson. We trust Lorenzo and Loyal without hesitation or qualms. They are above reproach.
Very friendly and personable, listens to needs and addresses them. Appreciate having the same person for every visit. We are new to area so finding someone like this was a great thing for us!
So far I am very pleased with the services from Loyal. I’ve had Orkin coming to my house for about 9 months and never had the results I had with my first visit from Loyal.
The tech that came out did a great job and was very knowledgeable. Please let me know when he is due to come again. I am on the quarterly plan. Thank you… Debbie Whittle
Ricky was very polite and professional. He should definitely be praise! He represents your company outstandingly!!
Thank you
Inspector arrived promptly within expected timeframe, was very professional, and provided the results from the inspection within 24 hours. Highly recommend!
Great customer service only thing that I was not expecting when I made an appointment for the inspection Troy the exterminator had called me the day of the appointment and told me that he could not make it do to …
Loyal is fantastic! They are always on time and consistent. We haven’t had any issues with pests since we hired them.
Great inspector very professional. The only reason I scored 4 is the company does not send reminders that yearly inspection is due I have to track myself but they can send the yearly bill timely.
The team communicated each step in my process
I have seen them eliminate all roaches at 1 of the Propertys I manage in less than 30 days …
The technician Josh was very professional, knowledgeable and absolutely nice. He sprayed for ewiks bugs at my house.
My technician, Josh, was prompt, polite and informative. He took his time to explain everything and always had a smile. It is a pleasure when he comes for my inspection.
I love that the same person does my service every time. That way he is familiar with me and the job. He always leaves me a nice note too! Ask for Ricky!
Contact Loyal Pest Control and you’ll be taken care of for any bug related issues. Ants, beetles, mosquitoes, or SPIDERS… they’re toast! Knowledgable, helpful, and reliable, Loyal is the company to go with. Thanks all round 🙂
We love, Bill, our technician. He knows us, our family and all the recurring issues and how to address them. Highly recommend.
Corey, you are awesome!! .Corey serviced my house. He was super friendly, on time, personable, and professional. He really listened to my concerns and addressed each of them.
He was on time, answered questions I had, did the inspection thoroughly, everything was good. No problems. Glad to use Loyal every year.
The gentleman did a great job. Arrived on time; came to the door and informed me of what he was going to do. Did what he said he was going to do. Great service on the Pest Control quarterly visit.
Josh is awesome, knows his stuff, and likely saved us $10K when he saw a foundation issue at a house we are buying that our home inspection guy missed.
I love Loyal Pest Control because they are lucky enough to have Sara as one of their techs!! Sara is a GREAT technician and does a fantastic job on my home! Thank you!
We’ve used Loyal for years! They come out every year and inspect for termites. They are always on time and very professional.
From the first call to services rendered, Loyal was on target. Friendly informative staff and customer service oriented. Highly recommended.
Loyal is alway on time and thorough.
I have used them and recommended them for years. Great service , great employees and service providers.
We needed a termite inspection for a closing on the sale of my Mom’s house. We called another pest control company, who originally said we needed $3000 to $4000 worth of work, then backed down to $772 termite treatment within 45 minutes of …
The Loyal rep was friendly, thorough and knowledgeable. It’s only been two days since the first treatment at my house and I already notice the lack of ants!
I’ve used Loyal for a while, I will say 5 stars because I think Scott is still there and he started my service a long time ago and then climbed the ladder, and if I’ve had issues they get worked out.
Loyal did a great job getting rid of an ant problem I had for a long time. I wish I had called them sooner. Very professional and easy to work with.
Phillip is always professional, punctual and responsive! I highly recommend him and Loyal Termite to all my real estate clients. Thanks!
Annette Bashensky
ERA Woody Hogg
I have used Loyal Termite for years and refer all of my clients to them! Even after being bought out, they have impeccable service!
Great quarterly service (as usual) from our wonderful technician, Ajay. He is always professional, conscientious, thorough, helpful, and pleasant to deal with. Highly recommend.
Technician took a great deal of time to ensure that everything was done properly and explained everything to me that he was doing. He was extremely nice and knowledgeable.
I have been Loyal customer for many years. They are doing a really good job. Always on time, very professional. Very satisfied!!
Loyal Pest is definitely 5 star. The people i talked to on the phone were very kind and helpful. The men that came to the house were punctual and professional. I highly recomend them . .My only regret was i didnt got to meet the dog . I didnt have termites. 😀 …
The service man was prompt, courteous, and did a very thorough inspection. Would recommend Loyal to anyone. Great company.
Been using Loyal for many years now! Professional people and professional service. Any bug issues and they respond quickly! Highly recommend!
Called this company to help with a black ant infestation. Set everything up for them to come, no problem. They said they would call prior to their arrival, but never received a call. Waiting a few days, still no call. Called them back, said they would send out someone else, same thing – no call, no show. DO NOT use this company.
I’ve used Loyal for years and I love them. They are responsive and friendly and have tackled all my big problems with great results!
Yearly maintenance warranty for termites.
Friendly and ontime. Covid-19 rules followed..
Very satisfied and have used this company for 29 years.
Very satisfied
Patrick was polite, professional, informative and hard working. Thoroughly treated the inside and outside of the house (on a day that temperature and humidity was incredibly high). It’s been two weeks and the bugs have not returned.
Awesome Service. The technicians for loyal termite are amazingly brilliant. I say that because they know things about bugs and pests around my home that I have no clue about… LOL I highly recommend them. John Millen
Cory was fantastic. I have used a few different PCO’s, both at home and at work, but I am done with other ones now. Cory is knowledgeable, friendly, and seems to always have the answer to my questions.
Highly recommend using Loyal. Great communication, pleasant to work with, did exactly what was needed, very helpful people -from the office to inspectors, to the people who do the treatments.
I love working with Loyal! They are reliable, honest and have awesome staff members and inspectors. I highly recommend them!
My technician was so polite and nice to work with. He was very thorough and answered all my questions. It’s nice to know that I will see a familiar face when it’s time to treat my house next quarter.
I cannot recommend Loyal Pest enough. They have done an excellent job caring for the inside and outside of my home. They are great people who make sure they get it right.
I did not expect them to be able to come out so quickly to perform the inspection. Technician called before he arrived and was very knowledgeable and courteous during inspection. Showed me what to look for.
Painters were at my house to complete a job so that the sale of my house can occur on Monday. On Thursday afternoon, the painters heard such buzzing that they were afraid to proceed. I called Loyal and, shortly thereafter, two …
Friendly, professional, effective and easy to work with.
We had an all year long ant problem in our kitchen prior to Loyal. Even the best ant traps would only work temporarily. Since starting with Loyal a year ago, we haven’t seen a single ant in the house. As a bonus, of as many spiders gunking up our windows with webs.
Great service, professional technician.
This is a great local company. Service has always been great, timely, and they have offered me suggestions to improve our house safety.
I strongly recommend it.
My Real Estate firm has used Loyal for over 20 years and have found them completely professional, polite and extremely knowledgeable. I would highly recommend them for all of your pest-control needs.
I’ve used Loyal in the past for basic maintenance, and needed them this time for a infestation. Prompt, courteous, and fair in their pricing. I’d use them again and recommend them to anyone who needs pest mgmt services.
Technician is always polite, professional and clean. He does a great job and the treatments work. No charge to come back early if I start seeing pests. Highly recomnended!
Cory B is by far the best pest control technician I have ever encountered. He is upbeat, friendly and keeps our office free from creepy crawlies. We appreciate all you do for us!!!
I have been a customer for several years. In the past Tony was the inspector. This year it was Marcus. Marcus was very friendly while being, at the same time, professional. Very satisfied with
I was very pleased with the ant treatment. The technician Bill was very knowledgeable and though the treatment was for ants he also treated several wasp nest. He also gave me some advice on the contracts.
Thanks Loyal.
We’ve utilized Loyal’s termite inspection/certification services since purchasing our home in 2013. We’ve consistently received prompt, professional attention and consider their services to be of good value.
Great Company! Have been with them for 5 years and they always work well with my schedule. I would recommend them for pest control.
Been using Loyal for several years and their service has been excellent, their associates very friendly and helpful, are always in time. As a service provider they do everything right.
Loyal Termite provided quick service at an excellent value for termite and moisture concerns. Their great service, and ability to travel to my Charles City location are two strong reasons I would recommend their services to everyone.
Very thorough and responsive. I feel more confident by changing to Loyal.They explained the process and addressed all my concerns. I also appreciate moving to a local company.
Very customer focused; helps problem-solve about pest issues. I like that the same person comes to do routine prevention—a familiar face who knows the house . Extremely competent and thorough. Responds quickly when pest issues arise.
Prior to it’s renovation, our 100 year old house had fallen into disrepair and had been infested with termites. The home was was stripped down to it’s studs, all structural damage fixed, moisture intrusion issues were addressed and the …
Loyal is easy to work with, and the techs are professional and show up in the scheduled window. We have used them for a year so far and in that time we have had zero pest problems.
Always timely, knowledgeable, comprehensive and thorough. Will treat interior and exterior. Checks crawlspace, cleans webs around exterior house. Quarterly visits have kept the critters away. Plus, our guy is the same guy everytime. He knows our house and where to look, where to treat. Thanks Loyal!
The service person was courteous and timely.
This company cares. They are in it for the long-haul and truly care about your dwelling and safety. I would recommend Loyal to anyone who is looking to keep critters out of their house. Loyal is up for the task.
This pest company ALWAYS returns calls promptly. That is huge because people in need are not left hanging on a string wondering if they should also call somewhere else. They also will travel wherever it takes to do a job, whether it’s 50 …
We have never had a bad experience with Loyal. They have come when they say they will and extra if needed. Our service man Clint is fabulous! …
Our Loyal Termite worker, Cory, is honestly the nicest vendor we have that comes in this building! He has the best attitude of anyone spraying for insects that I have ever come in contact with! Truthfully, I do not ever recall a time where …
My experiences over several years with Loyal have all been great. Staff is respectful and response. Their insect control services have been thorough and effective.
We love the personal treatment we get with every visit. Having a consistent representative that knows our home enables for better treatment and confidence in the service we are getting. We are beyond happy with the service we get from Loyal!
Very professional and timely. Will continue to do business with this company for as long as I need these services. I noticed a “purge” of the bugs I had an issue with dying off within 12h
Loyal called ahead to let me know they were on there way. They also told me the name of the tech who would do the work. Great job from entire office and workers.
This company is great. Patrick the technician was prompt and friendly. Did a thorough inspection and explained all his finding in detail. Will definitely be using this company in the future
Were very easy to contact and setup appointment. Came on time for estimate and for extermination. We have tenants and dogs so this was very important. Reasonably priced.
Highly pleased with the personnel sent to inspect, treat and the office staff. Really nice people. I’m glad I found them. I felt confident in their work and product.
Corey is awesome he let’s you know what he is doing that day he is very respectful of letting us know because the chemical s he uses for our dog to be put away. If he can’t reach us he will not spray if dog is out . …
Loyal pest control did a great job of finding the source of my Ants and destroying the Ant Colony. Cory the technician was very professional and courteous. Cory arrived on schedule and did a through inspection. I would highly recommend …
I will definitely recommend Loyal Pest Control to everybody. Patrick did termite inspection and regular pest control quote for us. He did excellent job and always went one extra mile.
I contacted loyal Termite & Pest Control to do a termite inspection at my rental property Richmond Virginia. The inspector told me he would contact me if he found termites. Since I did not hear from him I assumed that did not have termites. …
Loyal is dependable, professional and trustworthy. I have not met a single Loyal employee that does not uphold those values! Very happy customer here and happy to recommend to anyone!
Clinton Fells is totally professional, comfortable relating to his customers, always thorough with treatment and is in command of any pest control issue. He goes out of his way to anticipate a customer’s service needs and consistently …
As a realtor I confidently can refer Loyal Pest Control to all my clients! Fantastic service from in the office to outside in the field. Phillip is extremely professional and knowledgeable!
Cory with Loyal Termite and Pest Control is super friendly. He is very knowledgeable about his profession. He does a great job at keeping our offices bug free. No more raid ant spray for us! Thanks Cory and Loyal Termite and Pest Control.
We have used Loyal over a decade and have had a wonderful experience. Our technician, Ricky Lawrence, gives us unmatched, first class customer service!!!
When we bought our house, our termite bond was with Loyal. When it was apparent that we also needed to call in the professionals for regular pest treatments (these northerners aren’t used to the year-round bug bonanza that the south has!), …
This company was very friendly and helpful! Troy contacted me the same day I called and schedule the consult right away. My pest problem was taken care of within a week! Highly recommend!
I had 2 companies come out to check for termites – both the highest reviewed I could find. The first company only found the spot I had identified for termite issues. Loyal found 2 additional spots in areas the other company looked over as …
We have been with Loyal almost 10 years & they have been great. The technicians are personable & knowledgeable. They are also very responsive to our requests.
We use Loyal for our workplace. We have a ratger large building in a complex. Our exterminator is personable, friendly, efficient, and knowledgeable. He gives regular inspections, or just drops in to check on us. He is ahead of the …
We’ve used this company for many years. We always have an ant problem in late spring. In June, it took over 3 weeks of calling and leaving messages. Finally we called again and held on for over 10 minutes to be told that someone would call …
Loyal has been my go to pest control company for 20+ years. Always responsive, knowledgeable, honest and very personalable. Not a better company in Richmond. They know customer service!
Loyal Termite & Pest Control is the best service of this kind I have ever experienced. They go above and beyond to do quality work and achieve customer satisfaction. I have used them for roaches, termites, and recently mosquito control. They really know their bugs!
All the people who have come around have been really good!
Outstanding service by Scott Helfert, Quality Assurance Manager. Those services and annual termite inspections have been such for the past twenty five years we have used Loyal Termite and Pest Control.
All work done quickly and professionally.
Exterminator (Ralph) was very professional and personable. I like the way he took the time to explain the process and wasn’t in a rush. He came equipped and instructed me in what to do for my follow-up appointments. Thank you!
Nice people to deal with on the phone.
Was contacted the day of our inspection. Inspector (Phillip?) was great to work with. He did a thorough inspection and answered all of my questions. Pricing seemed very reasonable.
Loyal has the most professional technicians and they treat you like family. I strongly recommend them for anyone in need of top notch pest services because they’re honest and fair.
Excellent service and reasonable price. Easy ways to access my account and pay online. I also like the email reminders to schedule service. Loyal does a great job and makes it easy for us.
Hire these guys. Termite inspections are free. The company is knowledgeable, reputable, and professional. Signed up for their silver plan to tackle an extensive outdoor spider infestation on my wooded lake-front lot. The reasonably priced …
Best Termite & Pest Control Co in RVA! Going on 15+ years of reliable, prompt, reasonable service. They can do it all and they do it all well.
They have my Real Estate business, personal and take care of my rental units. Family Owned and Operated which support their community. HIGHLY Recommended!
Update: they actually called back and agreed to pay half the vet bill. Nick was very accommodating. …
I have worked with loyal Termite & Pest Control for years, and in my capacity as a real estate agent, I recommend them regularly to all of my clients. They are effective, efficient, and completely honest. I could not ask for more. I recommend them without reservation.
We live in an older home and this was our first experience with a pest control service, so I was unsure of what to expect. Jim, the tech who came out to our home, listened to all of my concerns and explained everything that he was going to …
Rick with Loyal is the best! He is very thorough and makes sure that the inside and outside are protected from pests. We have been with Loyal for many years and appreciate their prompt and professional service.
As I’m recovering from COVID’19, I need to get to medical appts. But I had a dead car battery, and no one could replace it because of an active wasp’s nest. Patrick Gilmore was the embodiment of good customer service. He went above and …
We have been under contract with this company since 2013. We pay in January and expect annual inspections to occur following that payment. There was a policy change made that was not communicated to customers and we went five months without an inspection. We would have appreciated a notice in the policy change.
Loyal is a great pest control company, highly recommend them. We do the quarterly treatment and see No bugs! Our technician, Ricky, is fantastic, very friendly and thorough!
I’ve been using Loyal for many years and have had the pleasure of having Rick do all my servicing! What a gentleman and very polite, knowledgeable, helpful and about the nicest guy I have ever had do anything for me!!
Thank you!!
The folks at Loyal could not have been more responsive or professional. I was worried that our house had bedbugs, but they came out and did a thorough inspection, and identified the little critters as harmless carpet beetles. They set my …
I have worked with another pest company in Richmond in the past and stopped using their service when I got charged for removal of a hornets nest. I switched to Loyal and haven’t been happier. They’re family owned which makes using them a better decision. I recommmend them without reservation.
Service is spot on. Staff is friendly and helpful and genuinely seems interested in your concerns and needs. Never felt pressured to purchase anything, never tried to upsell me. Took special care with pesticides around my pets. Definately plan on being a long term customer.
Bill presented himself in a personable and professional manner, explaining
who he was and his reason for being at my residence. He explained the process so that I understood what he was doing. I was pleased to accept his …
Loyal Termite and Pest Control has been a great service provider to me for several years. They are dependable and don’t try to sell me things I don’t need. I’ve been getting regular treatments from them and they have completely resolved my pest problems. I highly recommend them.
Straight forward, courteous , respectful, honest and professional.
I bought my first house in 1975 Loyal be servicing my properties ever since.
It always a pleasure during business with Loyal Termite and Pest Control, thanks.
Loyal Termite and Pest Control has been so helpful for years now, there are so many bugs here but Loyal gives much needed relief from them all. Very accommodating, knowledgeable and pleasant personnel who work with you, go the extra mile …
Loyal has done a great job meeting all of our pest control needs. They eradicated our ant issue several summers ago, and we switched our mosquito control over to them as well. Professional, effective and affordable. Would recommend to family and friends!
I’ve been working with Loyal Pest Control for many years. As a realtor, I use them often for termite inspections. Vicky has been very accommodating with last minute requests. I highly recommend them for professional & timely service.
Technician showed up on time, was proficient and quick but made sure he hit all problem areas. Kept me informed of exactly what he was doing and expectations of what I should see. All in all great service from a great company!
Lorenzo listened and understood my concerns and proceeded to help my situation.
Mr. Glidden, with Loyal Termite & Pest Control, was on time and very professional answering any and all questions I had. He was prompt on the completion of his report. I will use this company in the future and would recommend them to my friends.
The absolute best. Bar none. Our technician has been with us for years and is like family! There are still companies out there that understand relationships; they’re getting harder to find, but Loyal is one for certain!
I have been in real estate for 20 years and always use Loyal to complete my termite inspections on listings . The staff is courteous and always helpful even when I have short deadlines they do everything the can to accommodate. I have …
The technician was great! He phoned us when he arrived and went directly to work. He inspected our property and left the receipt in the basement. This was 100% no contact which is exactly what we hoped for. Thank you!
Andrew was very friendly and professional, he explained what he was going to do. Marcus did the inspection and he also was very friendly and professional, when the appointments were made the office staff did a great job with my scheduling. THANKS
From the start, Loyal Termite & Pest Control made their service convenient and efficient – the two qualities I look for in any company. Also,
every employee I’ve communicated with is extremely friendly, helpful, and …
Loyal Pest provided excellent service. They did my termite inspection within my short time table for my closing and made it happen. Great customer service and really professional would definitely recommend them!
I still have rodent problems the entire time I was under contract.
We have been using Loyal for several years now. They were recommended by a realtor friend when I wanted to get a termite inspection Now on their annual plan and have been very happy with the service They always call to remind us that they are coming and ask if we are having any problems that they need to address.
We have used Loyal for years and couldn’t be happier. The technicians have always been on time, friendly and efficient. They often go above and beyond. I highly recommend them!
Loyal Termite and Pest Control does a great job keeping critters out of my home and mosquitos out of my yard. The Tech who comes to treat my property is friendly, courteous and knowledgeable. My neighbor also uses Loyal. I would definitely …
Service wise, they are amazing. I shopped around when I found out I had termites and they had the best price and comprehensive warranty. The techs are professional and thorough and they don’t spend all day setting up, they get straight to …
Loyal Pest control and our technician Cory always listens to our concerns and makes sure to take care of the items that are a concern to us and he is sure to mention anything that a change of season might be a good time to make additional adjustments to our regular service. I highly recommend Loyal to take care of your home.
Loyal has gone downhill in the last few years. The servicing agent used to call to see if you wanted inside service and what would work best for you. Now they just send a text or an email and you have to call them. Not convenient, no longer personal.
I had been using another Pest Control Co. for years and they just were not doing the job on getting rid of the problems I was having so I went on a Website called “NextDoor” which neighborhoods have and I asked for others to recommend a …
I have been a “Loyal” customer for over 10 years! The service men & women are polite & on time! They don’t attempt to sell me additional services by using scare tactics (which other firms have). …
Could not be happier with the service and professionalism that Loyal provided. Patrick, the technician, was on time, courteous, and explained everything to me .Things I hadn’t even thought of. …
I use Loyal for Termite inspections, exterminating and yard mosquito treatment.
The technician arrived on time and in uniform. He was knowledgeable and kept us informed of what he was doing when applying the pest treatments. He was able to answer our questions on the different types of insects and how they get into the house and how was going to treat for them. Would recommend these folks to anyone .
The employees were very courteous and professional. Our technician was Leon. He took the time to explain all procedures that he performed. I think he did a thorough job. I highly recommend Loyal Termite and Pest Control if you have a termite problem
Great service! Very responsive and explained the reason behind their methods. They taught us more about backyard bugs then we ever would’ve known! Treatment was also very effective and they even offered to come back for free if there was a rainy spell that washed it all away. I’d highly recommend Loyal!
Cory is extremely knowledgeable and his customer service skills are heartwarming. He goes into detail about his work and builds relationships with all of his clients he comes in contact with. This not only represents him as an amazing …
Smoking a cigarette while pumping gas at Wawa seems rude
I have been a customer of Loyal for several years and have been very pleased with the service Patrick Gilmore has provided. He is very responsive when I have notified him of additional pest control issues. He is both professional and courteous. You are fortunate to have him in your emploee.
I’ve been using Loyal for over 15 years- at my previous home and now at the rented townhouse. Lorenzo conviently schedules appoints based on my availability and I can trust him to be punctual, knowledgeable and respectful. Any questions or concerns I might have I know he can answer and give me solid advice on managing my dwelling.
Technician was on time and very professional. Did a through job of spraying inside and outside. I am on contract for future treatment to take care of the problems with ants and other pests. I have used Loyal in the past with our business and glad that I contacted them again. I like supporting a local business in my area.
Cory has serviced my home for many years. He is personable and professional whenever he comes out to my house. As a stay at home mom I feel comfortable and safe with Cory. Loyal is extremely responsive when I have a pest issue. I would recommend them to everyone.
UPDATE: phone lines have been down all week but they just posted that on FB Hopefully will get a call soon. …
My service technician was on time and he was friendly and professional. I like this company and feel confident in referring Loyal Termite and Pest Control to my friends and neighbors. They are always friendly when they answer their phone and respond quickly to my requests for service.
Not only does Loyal Termite & Pest control do a very thorough job with their inspections but they are also very flexible and accommodating. Their turn around time is very quick and they are a pleasure to work with … not only do we use them for our real estate listings but I use them to treat my personal home as well.
I have used Loyal for over 20 years for my annual termite inspection. I have used them periodically for any control and two times when I got a mouse in the house. In 2017 I decided to have them treat quarterly for spiders and ants. I couldnt be more pleased w my technician, Ricky. He is personable, professional and thorough.
I received a quick response from the office and the technician David Palmer was at my house within the hour. David was very thorough and took the time to explain the process. I will use them again.
Lorenzo is awesome. Great guy. Thorough, knowledgeable, trustworthy, and makes every aspect of our experience with Loyal top notch. They have been taking care of pest control in our homes for over 5 years. Local folks, highly recommend.
I was very pleased with Loyal Termite & Pest Control.
The house inspection was quite thorough and we were given a reasonable estimate at the end. …
If your searching for an excellent pest extermination company, THIS IS THE ONE. After contacting ‘Loyal Pest Control’ I was texted by Phillip because he couldn’t email me because I got my own email wrong, then called by Tamara – who was …
Been using Loyal Termite for several years. Customer service oriented and do a really nice job maintaining my home every three months. It’s nice to have the same technician visting. Should you have questions or concerns they work to …
Rick Harman is our Service Technician and he does an excellent job. He goes above and beyond with his attention to detail and covers every difficult location in and around our house. He is exceptionally efficient and even leaves us …
I’ve worked with Loyal for years and they have always been top notch to work with. They service my rental property in Richmond and I live out of state but they always follow up to make sure I get my yearly service scheduled. Highly recommend them!
All pest companies pretty much do the same thing – they rid your home from pests – but with Loyal, you get two additional benefits. You get piece of mind and excellent service. I have used Loyal for almost ten years. I have only had one …
The past several months it has been difficult to schedule an appt. The phone is not answered, I leave several voice-mail and no one calls back. They seem to have gone through several people that answer so maybe that’s the issue. However if …
UPDATE: Starting out I absolutely loved this company, recently I have had a lot of problems. Numerous calls and voice messages left with no call back. Three weeks and they finally return my call, they say they are short staffed, when I did …
Today was my first service. The gentleman arrived at the time scheduled and proceeded to explain what the service involved and answered any questions I had. He completed the service in a timely fashion and notified me when he was finished. He also explained I could call back if I had any problems before the next scheduled service.
We had some small ants in our kitchen that we could not control. Loyal’s technician did a very thorough job, inside the house and outside as well in the basement, to resolve the problem. Loyal was very responsive and managed to get us …
Great experience dealing with this company. We previously used Southern Pest Control. They made no effort to build client relationships and only came to service if you called. From Phil who was our sales contacts, the office contact who scheduled our first visit and our technician Ricky-such a great service oriented team!
Great service! Jim, our technician is thorough and informative of what he’s doing on property and what he’s using. Highly recommend this firm.
In negative side, you have to leave messages when they’re busy, and folks from office do not always return calls.
I have hopefully a small mouse problem. I tried to get rid of it myself but after I got back from vacation I could see that it is still here. I contacted Loyal Termite & Pest based on a recommendation. Patrick came over on time and we went …
Initial service was not at par to service excellence. However, upon receipt of complaint, Penny from customer service was fantastic in resolving my concern. She got me scheduled for another appointment. Confidence in the company has been …
Had to have a termite inspection done. Tony called when he was 20 minutes out for me or my wife to meet him at our house. Inspection took only a few minutes and everyone was on their way. Loyal has always been very good and easy to work with, I would highly recommend them.
Monthly all pest inspection and treatment part of my annual service contract.
I have been so pleased with my service from Loyal. Trey Evans is awesome he cares for our residents well being and we apprentice that a lot. They have been taking care of pest control in our apartment complex for over years. Highly recommend !!
Philip was exactly on time. He’s friendly and explains everything that he inspected with any approach to an issue. Have been using Loyal for several years and am always pleased with their professionalism and expertise. I’d recommend an annual Inspection to everyone.
I have used Loyal Termite and Pest Control for quarterly service for many years. Loyal has always been reliable, efficient, courteous, and quick to respond to unexpected pest control issues. I especially appreciate the quarterly reminders …
I’ve used loyal for a couple years and they are great. Communication before they visit is great. I can request inside service as needed per visit.
I also like the hand written note they left to give some guidance to fill a HVAC pipe hole that may allow pests into the house.
The service technician who came to
my house was very knowledgeable and did a great job, however, getting the appointment scheduled was very difficult. I left several messages without a return call and when I finally was able to get someone on the phone the scheduling process went smoothly.
Loyal Termite & Pest
We love the service that is provided to our community at Mill Trace Village !
We are very satisfied with your Team Members and one that is a shinning star Tim …
I have been so pleased with my service from Loyal over the last few years. They are very responsive and can always get a technician out in a reasonable amount of time. Additionally, the techs are professional, polite, and thorough!
We saw evidence of termites and called for inspection and quote. After that we signed contract and Technician Andrew came and treated our home. He did a very thorough and professional job. Was very personable and explained the treatment process.
We’ve been customers of Loyal for more than 10 years and couldn’t be more pleased with their superior service. They get the Job Done; no Bugs in the house. Our Technician, Chris, is an exemplary representative of the firm. He’s diligent, …
We have had great experiences using Loyal Termite and Pest Control. They have fantastic customer service over the phone and in person. Cory, our representative, is always punctual, has great tips for helping us keep bugs away from our home and he’s very positive, friendly and out-going! We are thankful to have found this great company!
Loyal Pest is my go-to company when I am ordering real estate inspections (I order on behalf of multiple agents). They are dependable, honest and have helped me in a pinch several times! The staff is friendly and knowledgeable. They have a …
Made an appointment a month ago for July 8. My tech was supposed to be Debbie. I received an automated call on July 7 confirming my appointment. I took the day off so I could be home and no one called or showed up. I called the office and …
The gentleman who came to do my annual termite inspection was pleasant yet professional. He actually called before my appointment time to ask if he could come a little early as he had finished the prior job sooner than expected. When he …
Loyal Termite and Pest Control did my inspection for a refinance of our home. Scheduled the appointment within a couple of days and were very professional. I highly recommend this company.
Loyal termite service was the only pest control service that could schedule an appointment for the next day in order to satisfy the requirements involved in settlement of the sale of my house. The technician, Mr. Fitzgerald, was very …
I have been with this company over 10 years. They have been a wonderful company until recently. I submitted a payment through my bank online for 6/22/2021. They still haven’t received the check. Today, 7/21/2021, I called for a …
The team sent out Lorenzo today when I requested help with an early seasonal wasp issue. It was a same day service which I appreciated. Not only was our service tech extremely friendly making me feel comfortable and in great caring hands, …
Since the owners retired, it has been difficult to reach Loyal Pest Control to make an appointment for termite inspection. Finally, I was able to contact them and make the appointment for my neighbors today between 12 and 2 PM. The …
You know the TV commercials that have the smiling technicians who are perfectly dressed, smiling and appear to be enjoying their trade? Well, as a general rule I find these advertisements to be misleading. Those commercials represent a …
I’ve worked with Loyal Pest Control for over 5 years now and highly recommend them. They are always extremely timely and easy to deal with and they do an excellent job. I manage several buildings in downtown Richmond and have used several …
Initially I wasn’t happy because I had not received a confirmation email or call on the appointment (was my first service). Likewise, technician got there at the end of the 2 hour window. However, the technician (Chris) was excellent. He …
Have been a customer for years. Always reliable and professional service.
Excellent maintenance service. Technician responsive and professional. Highly recommend.
I have had so many positive experiences with this company. Both Patrick’s go above and beyond in taking care of me! I will never use another company.
I called two different companies to give an estimate to fix my problem. Loyal was a little less costwise, but offered a little extra in treating the property.
I gave them the authority to start. They were on time, on budget and gave me a …
Made an appointment last Friday. Made arrangements to miss work for appointment. No one showed up or called When I called to find out why , they said someone would call me back and no one called back. Called again on Monday to see if I …
Loyal did a great job on my initial service. They were easy to deal with and responsive via email. Joe, our assigned technician was on time and very professional. He wore a mask, gloves, and boot covers. He explained everything and answered …
Always reliable and on time. Got rid of all of the pesky bugs in my basement!
The technician was very attentive to my requests to service the inside of my detached garage which had numerous spider webs
Called ahead, Arrived on time, completed tests and reviews results. Efficient and effective
Have a large house with woods and a creek nearby. Grateful they help keep our house ours without the fear of other pests coming in.
Great experience with Loyal. My technician is outstanding!
Leon is always very thorough and friendly. He does a great job.
Person who came was very professional, polite, and took care of everything the way I want it done. I’m quite happy.
Loyal is great. Always arrive promptly and the staff are courteous, knowledgeable and fast!
I’ve used them for years, and I love living in a house free of bugs. I have recommended them many times.
Gerard is very pleasant and professional. Had a mouse problem and he kept at it till he found the problem and fixed it.
This organization is professional and provides consistent on time treatment. Our tech, Joe, is the best!
We have had Loyal for many years and never plan to leave them. They are wonderful to work with and always come when they are called. Rick is an amazing, friendly person and does his job well.
Service was conducted in a professional manner, inspector was very knowledgeable, polite and pleasant. Definitely recommend their services.
I was able to schedule easily online and they were there first thing the following morning.
My realtor recommended Loyal when I bought my home 9 years ago. Reliable, trustworthy, and great service!
Have had Lloyal provide service for a number of years. All the technicians have been courteous, and professional. Would highly recommend them.
I needed a wood destroying insect report done to close on my house I was selling. Loyal Pest Control got the inspection done quickly and efficiently.
We have a quarterly service plan. The technician who routinely comes to our house is amazing – thorough, knowledgeable, a great customer service attitude!
Home inspection before service was initiated was very thorough. Technician answered all my questions. He spoke to potential areas that may become a problem in the near future.
We had Loyal provide pest control treatment at our apartment and had many issues with their service. Our office contact and technician gave us conflicting information on preparation for treatment. This led to delays in the treatment …
They promptly came out and arrived when they said they would. Did the annual termite inspection and let me know there were no problems.
Ricky is very good at what he does. Kind and listens to your concerns. They return at no extra cost if problem persists.
The tech responding was on time, professional, knowledgeable, educational and very personable. He is an excellent representative for your company.
The service of the company has gone down since they merged. I wish I knew this before giving them the job. There is no connection between different departments. Employees are rude, they can not spell or understand anything as they all work …
When Lorenzo was our guy, he first went around the house with Long handled brush to sweep cobwebs. Maybe just his extra service. …
I have been using Loyal for over 10 years and am on the quarterly treatment plan through 3 houses that have originally had ant and mice problems. Once Loyal came those issues every time have completely disappeared. I have 2 dogs that they …
I’ve had great dealings with this company. Patrick is my technician, and I’m very pleased with his work and look forward to seeing him each time he comes!
Very professional attentive to my needs. It really freaked me out to have rodents but they came in put materials down and closed the areas the rodents were suspected of coming in. The exterminator was nest and very knowledgeable and I feel …
I loved the services provided! Huge thanks to Ralph and Sarah for taking care of us! Our pest problem was quickly gone and it was so terrifying at first, they really took care of us. I would highly recommend Loyal Termite and pest Control!
I have been using Loyal Termite and Pest Control for quite some time. It started with the discovery of a large hornets nest in one of my azalea bushes which the successfully handled as well as other wasp nests around the home. I signed up …
The technician who comes every other month to do this service is very good. However the company management seems weak. I got a voice mail recorded message telling me the service would be done on Monday morning Oct 3. I did not see anyone. I …
Called Loyal to exterminate American Cockroaches. Previously used Orkin for one year and they were unable to get rid of them. After first treatment from Loyal, just found dead ones for awhile. Eventually some live ones started coming back. …
Loyal Pest control calls ahead to let you know you are due for service and what they will be doing. They also ask if you have any new issues. They are prompt, courteous and very professional. …
Loyal is awesome. Their employees are so friendly, attentive and helpful. Huge shout out, this week they came and we were away. They called and checked if it was okay to go in the yard because I had a sign on the gate about my dog. NO OTHER …
Fast response to a new customers.
Provided polite and professional in-home service.
Easy to talk with. …
I have used this company before and I did not have the same experience this go around. I am in the process of refinancing my house, which calls for a WDIR inspection. During the inspection, termites were found. The technician sent me the …
I’ve lived in a few places and worked with a half dozen extermination and prevention companies- Loyal is great to work with. They’re easy to schedule, easy to set up auto pay if you want, and the folks I’ve worked with are top notch. …