they denied my application for financial assitance and they send my information to any loaner without your authorization. The patient financial service never picks up the phone and no service at all. Poor customer service with arrogant …
Parked my motorcycle in the lot and some safety manager guy went crazy on me, asking if i had permission to park there. He told my i rode on the sidewalk which I didn’t. And said i was lieing. If he told me to move, i would have gladly …
I went to make make an appointment for my husband to see the neurologist because I fear that something may be wrong since he’s been showing signs of decline after his subarachnoid haemorrhage clipping and stoke, and the soonest they can …
Loyola please take a look at your covid testing procedure why would you have patients come into the outpatient area and sit around for over an hour to take a covid test. Set up a outside drive up like every other hospital does. Shame on the administration ridiculous.
Has a doctors appointment at 9am & 11:20am.. got out of the first appointment @10am and was told i would be seen sooner then 11:20 because i was there i sat a HOUR and 30 minutes and nobody said a word . The receptionist was super surprised …
My mom is on her fourth stay at Loyola Medical Center in Maywood since Thanksgiving, and every single time it has been an ordeal to get a doctor or caseworker to clearly explain diagnoses or care plans or discharge dates or even return a …
I have had a double lung transplant in ’09 and then a kidney transplant in ’14. Great doctors and nurses. They really work as a team. My nurse was always available to talk to. I would recommend Loyola to everyone.
It’s just a shame that my mom has been in there for one week and no one from the infectious disease team has talk to me/family, I left several messages with no phone calls returned, She is on a expensive antibiotic, that needs to be given …
Brought my husband to the ER at 4:30pm it is now after 10:00pm and he STILL have not seen a doctor! Absolutely ridiculous the wait! Yes it’s Cold and Flu season the have more doctors and nurses on call!
Just a little FYI. Do a little reaerch on Immediate Care, Urgent Care, and Emergency Room. When you learn the difference bewtween each one your ER experiences wouldn’t be as bad. They all Triage however ER deals with life threatening …
The first thing the one nurse at the front desk was really rude 😡 we got here around 8:30 p.m right now is 1:48 a.m and we still waiting for elbow injury this is a really bad service I understand it’s a few patient but come on has to be …
Don’t waste your time visiting this hospital. Be prepared to wait 6-10 hrs just to be seen by a doctor in the emergency room. The nurses are rude and insensitive. The waiting area is filthy and appears to have never been cleaned. I’m in total disbelief that this hospital has not been shut down.
Their phone system is ridiculous. Trying to make an appointment with ones doctor shouldn’t be that hard.
They put you in collections if you don’t pay your bill in full. Even when …
So I will start by saying most the doctors and nurses are very helpful and great! My post is the security in this place is a joke. They never do there job. They pick and choose when they want to stop you. They are very unprofessional and do …
Very courteous appt. schedulers. Asking appropriate questions in order to make sure I am scheduled with the appropriate Physician. My testing, PFT, xray & mammogram easy to fit in right away. I like that I can use the “My Chart” app on my …
I had an appointment to see a neuro psychistriast on Wed, 5-31-2017. The Friday before I got a short message on my voicemail that the appointment had been cancelled with no reason; and that I had to reschedule. When I called to reschedule I …
The head pediatrician, Dr. Stirling, told my son that his clinical depression was just a “phase” that he was going through. That is a dangerous opinion, especially given our family history, which Dr. Stirling KNEW about. His bedside manner …
Actually, I’m currently sitting in their waiting room like I have been since 8AM (it’s 2 pm now) and my grandmother has been in the recovery room since noon. She has been AWAKE since noon. Now, we do have a large family, but I’ll be damned …
The doctors are amazing, the nursing staff on the other hand need lots of training. Food court in the main hospital is the worst I’ve ever seen, in any hospital. They need to get a cleaning crew that actually does their job.
This is the hospital where I was born. I have been visiting and going in when my grandfather was there all the time! All of the nurses and doctors are so nice. Right when they are needed they answer the call. They always greeted us with open arms. All in all it’s an amazing hospital!
I absolutely was flown to Loyola for a cardiology procedure (Ablasion via Pericardial Wall) in which only a Electrophysiology cardiologists can preform. Having a rare heart disease, I always go to Vanderbilt, but this wasn’t an option, so …
I made an appointment for an OB/GYN on May 18th LAST MONTH and they called today telling me whoever scheduled my appointment made a “mistake” and scheduled me at a Spanish speaking clinic. I’ve even contacted the doctor via myLoyola …
I don’t go to many hospitals but I would have to say 7 hour wait in the ER for an arm injury is a bit excessive! You have to be dieing to get seen by a DR. Here. But those charges a processed quicker then ever. Worse hospital ever!!!
Expects to wait at least 3 hours in the er for a doctor to just come check to see if you’re alive. Then they will refer you to another doctor that will take another 1-2 hours.all of this waiting while you get to enjoy the stench of sick air. This is the worst hospital I have ever been to.
All the medical professionals I have dealt with here have been excellent, but the support staff and bureaucracy are atrocious. Scheduling is a constant nightmare of jumping through hoops. I’ve wasted hours of my life trying to work through their systems, and the only thing they seem to have down to a science is billing.
After six years of complaining about excruciating, debilitating pelvic pain, over sixty visits ( (including three pain specialists) with twenty four individual imaging procedures, the pain is only getting worse. …
Went to Loyola out patient building, Was screened and never given a mask I was allowed to walk around without a mask, so please do not forget to take your own mask! (Like I did.) If you plan to visit Loyola chances are you may or may not …
Brought my mother -In law there .On Nov 4 2017 . We arrive around 11 :40 am ,so far we are still here .At 7:30 the staff do not communicate with you at all !I had to go , and fine the nurse . Like a needle an a hay sack . Like look for her …
Their ER is terrible!! I was in a car accident after someone rammed me from behind. I sat in Loyola’s ER lobby for SIX HOURS!!!! I sat there in terrible pain and in tears because I have pain down my back, shoulders, and neck!!! People who …
I was there for 4 days and the staff made me feel like I was in a hotel. They turned what should have been a terrible experience into something decent and bearable. They are wonderful and have my sincere gratitude.
Hospitals are never fun. Although my experiences at Loyola have always been good. The doctors and nurses are very attentive. They also have a lot of extension services for certain services the hospital is unable to provide that are very useful.
I have been an outpatient in the otolaryngology department and a patient in the hospital recently. This is an excellent hospital. Dr. Kirtcher in otolaryngology department is outstanding. I was very impressed with the care provided by …
I was pleasantly surprised by the cleanliness of this facility. The staff was also great. I sat in a comfortable seat in the waiting area while a relative was seen. They have an under 15 minute wait policy. That’s wonderful.
In a neighborhood with a high crime rate, you can expect any Emergency Room to be busy. Do not go here if you are not having a serious emergency. Otherwise, you will be waiting a long time. …
Horrible service . Especially over the phone . I kept having to call back to speak to the on call doctor and Janice kept transferring me to every irrelevant floor! I kept having to call back multiple times and she kept hanging up on me. Horrible service over the phone especially ER! Avoid this hospital please !!!!!
You could die of old age in their ER waiting room. Triage? Isn’t that supposed to be a process where you sort patients by the seriousness of their condition and their level of pain? Forget it. Take a number. And wait. Two hours to see a …
The doctors act and relate like caring human beings. My primary care doctor is amazing in her approach. I got a hug from another physician because my spirit after my cancer journey inspired. The physicians are medically up-to-date and help me understand the “why” of medications. 👏👏 …
Took care of me and my mother. Great doctors and health care professionals. Don’t like paying to park. Especially if you have a sick loved one in long term. Dangerous to park in preserve and run across 1st ave.
If I could give them a 0 rate, I would. Their scheduling is ridiculous. Having gone to an outside physician was given a paper prescription which had to be faxed prior to making an appointment, I went directly to the Homer Glen clinic so …
My only issue was the ambulance ride to the hospital was non life threatening but I still feel the ambulance should be able to go through red lights. Thank you to the 7th floor.
Was verry disappointed with the customer service at the gift shop . Lady was mad, rude and frustrated at my boyfriend and I for wanting to rent a breast pump . After her failing to inform us no cash was accepted she even made faces at us. …
The Loyola system as a whole has been swallowing up a good number of doctors and offices into its overburdened system for awhile. Making an appointment or reaching your doctor’s nurse is like pulling teeth, and getting into an appointment …
I can not thank the Doctors and Nurses enough on the cardiac ICU unit for saving my brothers life. They are the unsung heroes who never get enough praise! Our family will forever be grateful! You are appreciated!
The Dr. are ok, but the billing process is a nightmare! They send bills with no backup, charge way more than my insurance claims I owe for my portion of the claims and never respond to email inquires. If you call them on the phone you are …
NON-Emergency Room!
Arrived at 2am, 5 people waiting, 1 arrived after me. I waited 20 minutes and didn’t see one hospital staff. Nobody came to check on current patients, see if …
Loyola has always been my go to hospital ever since I moved around the area. I felt like Loyola had always went above and beyond, service was always great until my last couple of visits to the Er . I came in today to the Loyola Er …
Worst hospital ever been attended . I’ve been there twice in less than a month cause is the close hospital nearby and when you go to emergency room you literally has to be dying for them to attend you. I went today with a strong chest pain …
Berenice, I had totally different experience. Got an appointment in a week, had me bring in data 3 days prior to my appointment. Thought the physicians and nurses were great….and I am a nurse so not easily impressed. Regarding ER, as …
I have never had a problem with Loyola for the many years I have been going to either in the Maywood location or in the Burr Ridge location for the medical offices. I will try to avoid going to the Maywood location only because I find it …
Amazing experience. My son had surgery there last week. The staff was friendly and very professional. They really know their stuff. He was taken up for emergency surgery, and the er nurse stayed and held onto his belongings and kept me …
Everyone, PLEASE listen to reviews. I read them and did not listen as I didn’t think it would happen to me. Loyola is a complete rip off. They bill you for every single thing. I have excellent insurance but this place bills under revenue …
One of the residents in the Neuro department yelled at me and my father to take my mother home because she was dying and nothing could be done implying we were wasting hospital resources by trying to do everything we could to help her. I’m …
I was pregnant and first went to Elmhurst Hospital. I have type 1 diabetes and their expertise was limited with that. So they recommended I go here to have the care my baby and I needed. So I started going to MFM (maternal fetal medicine) …
This hospital has its ups and downs but I love it! It’s better than any hospital I have every been to. My husband Eddie cooper had his second liver transplant he has PSC July of 2020 will make to years! They have really went over and beyond …
I have been here several times and my wife and I never had a bad experience. Friendly staff and very attentive to our needs.
I did notice a lot of dust and dirt outside the GI room 1101. I understand that …
My son was here in peds for a month. He was admitted to the step down (from icu) as a transfer from lagrange hospital due to his pulse ox being in the 70s and 80s when he slept. He had been brought to the er for an apnea episode. He had …
My brother is in the hospital as I’m writing this review and I agree with the other reviews. The communication and post-care for his transplant is very poor in my opinion. For example, the nurses never seem fully prepared prior to coming …
If I had to chose a hospital over and over again it’d be Loyola. The Doctor’s and Nurses were very attentive and friendly. They constantly checked up on me and my son. We are both in great help and I pray a hospital visit is not near our future. If there is I will visit Loyola.
My grandmother is 72. She had a very sharp pain in her abdomen, virtigo and a few other symptoms that are serious at her age. She went to the ER twice. The first time she did lab tests, both visits she also asked for an X-ray just to be …
Macneal is my main provider, however since Macneal is a subsidiary of Loyola I have to call this hospital to schedule an MRI, it’s take me 5 days so far to schedule an MRI because they have claimed they haven’t received the paperwork, so I …
Seriously, how do they stay open? Had an ortho appt. was promptly shown into a little room and there I sat. Finally after an hour without explanation I got up and left. I told the PCT that I had better not be billed for the visit (no …
I took my 8 years old for an EKG at Loyola Hospital on 1/14/19, I had VERIFIED with the central scheduling before arriving that I was given an EKG referral for LOYOLA HOSPITAL. I was told to bring my son to the hospital for the exam they …
I spent a week in this facility, on top of in and out appointments thereafter. I’ve met many staff members, doctors, nurses, and technicians. I have also been observant of the processes and the level of care everyone here provides. 50% …
Loyola University Medical Center has saved my Father’s life….twice. After spending days in suburban hospitals that are all about ambiance and woeful in care, on these two occasions I pleaded with my father to go to Loyola. That is the …
They started the process of killing my Mother. She was going to be a cancer “survivor”. Her Dr. told her he was writing a profile up on her as a success story to put on his site and that after her surgery to remove her Ovaries and Omentum …
Worst er ever. I waited over 10 hours to be seen
Noone cared. I was crying in pain while others who were laughing and socializing were taken before me. I watched 50 patients come after me and go home before I …
This is the worst wait and unorganized hospital ever….. I HAD to drive 1.5 hours for this dr. Was told to check into ER. and we would start tests. I’ve now waited 2 hours with no tests. No Dr. No room. 49 people are in this waiting room. No paper towels bathrooms are gross and garbage everywhere. This is so sad!!
I don’t like the fact that you call to speak Patient after hour you can’t talk to them after 10 what type mess is that never heard of it in my life.😡😡😡😡 …
Five stars with all the star dust💯 Hands down the best “Medical Center” in the world.
My story is a “tear jerker”, I’m fighting back tears as I write this. Ishattered …
I’m with the majority in saying that this is the most unprofessional & unsympathetic hospital I’ve ever went too. Luckily it wasn’t me or my family that was admitted there, but my best friends Son. I felt so bad for her, They treated her …
First problem. I am already paying the dr and the office and everything. I think any hospital to charge for parking is just BS. Then the check in. 20 min in a line just waiting. I am sorry check in should be much smoother. I’m sorry. …
I love my team of Loyola doctors. They are smart and compassionate. This facility does everything on campus, a little shuttle takes you from doctors to cray, etc. And many things are right in the main building. All my records are together so my care is coordinated. Nurses and reception, technicians are all kind.
This place is horrible, I literally had to sit in pain for 4 hours after a car accident. People that were complaining of headaches were going before me at times when I was already there an hour before. I think there should be a new system …
Very unprofessional people don’t loose your time to make any appointments there!!! I made an appointment for kidney specialist and had to wait 2 weeks for it! Guess what they call me in the last moment and told me that they cancel the …
Scheduling is atrocious. Referred to a specific doctor by PCP who said this doctor performed surgery on her mother last year. Reception refused to schedule our appointment and said the doctor does not do this work. Thanks but I think my PCP with 30 yrs of practice and personal experience knows better . . .
There is no social distancing in the waiting area of Ophthalmology. The doctors care more about lining their pockets than the well being of their patients. They push unnecessary surgeries on patients without telling them every available …
This used to be the hospital of choice in 2014 for my mom’s care, BUT NOT ANYMORE. This has been our WORSE experience dealing with the faculty of doctors, residents, nurses, and pct (cna). Now before I begin, not all the Nurses or CNA …
Dr Neancy and her 2 nurses Matt and Jackie are the worse. They all are rude and talk to you as if we as the patients are there kids when dr neancy doesn’t have a decent man to give her kids! I was lied to several times and held hostage …
Took my wife to the ER right arm tingling, numbness and burning sensations in both hands. We had to wait 5hrs. Yes 5hrs! To get taken to the back to be seen. After being taken to a room in the back we had to wait some more. Long story short …
4.5⭐ In 2003 I had to have brain surgery to repair a leaking aneurysm and met doctors in several fields that were the top doctors in their fields of expertise, they each recommended the other. The facility is a teaching/learning hospital …
Honestly, I did not even think to leave a review when what I am about to tell you occured to me. I am a patient with end stage renal disease, having been diagnosed at 29 years old. 8 years after a successful transplant, my PCP called me …
Very nice staff! With good attitude , very nice doctors as well. DR Lack was very nice! He will do surgery on my brother and we have faith in him. We trust him. Very nice nurses as well as radiology . Very good hospital , been to SINAI and very bad service. Loyola medicine is the best hospital I’ve been too so far!
Do not go here if your on the insurance is Medicare and Medicaid and if you are currently in this facility you should be seeking a transfer out as soon as you can. They refused my mom for having this type of insurance after having her …
From my mother: After a weekend of taking my mom to immediate care center twice, we were sent to Loyola Emergency center to get further treatment. What a mistake! The waiting room was a mess, the bathrooms had blood and poop all over …
There have been multiple occasions where I felt like this hospital put my health and my sons health at risk. My stories are too long to put on here but they are riddled with mistreatment. If you truly want help and want doctors and nurses …
Worst ER experience of my life! I truly felt like I was in a horror movie, or an episode of the Twilight Zone. Better yet, this is what I’d imagine a Cook County Jail hospital visit to be like… after just assaulting an officer and maybe …
Came here for a wonderful surgeon-and he was! Most other care was an embarrassment! Was to have OT, never showed,. Moving to a new room- many hours later I’m number 20 in line. Doctor mandated 2x a day walk- lucky to get once a day(one …
I saw Dr. Leonetti on referral from my ENT. Dr. Leonetti was wonderful, he’s doing surgery on my ear in December. He was very friendly, personable and took plenty of time to explain the procedure and answer questions. I was back in an …
This is in regards to the billing department at Loyola. I called them and simply asked them to send her a receipt of payment the lady insists she is not in charge of sending out the receipts so she transfers her over to another guy who says …
Absolutely the best hospital. My son has special needs and they meet those needs and go even further to make his visits productive. One of his Drs even comes to our car to visit my son for those times he won’t go in. That is service! Thank you Loyola staff… all of the staff!
The E.R. wait time is the absolute WORST! I came to the emergency room at 6:00 pm I was triaged rather quickly but I was not taken back until around 12am!! Not only was the waiting room full to the max but I seen at least 7 people leave in …
Terrible . Sat in the waiting room for 9 hours straight (Not even exaggerating) no one said anything about my X-rays due to severe neck pain. I am from Kentucky and NEVER experienced this. I very much understand other people needs, I have a …
I’ve been waiting in the ER waiting area for 5 hours now and I’m still waiting!!! This is past ridiculous. No one should have to waste their whole day just to get assist at an hospital. I’m highly disappointed. Is they know the wait will be …
It seems everyone’s negative reviews are in the ER. I can’t speak for the ER, but I can speak about my surgeon, Dr. De Jong, and his office care. The nurse was so sweet. She kept calling me “pretty lady” and “baby.” She was a real mama …
Most people in reception and definitely on the phones are rude, they rush you, and many times just don’t listen. I literally hate calling or going to this hospital. Definitely hate calling and talking to anyone at any part of this place. I gave it one star in hopes my review wouldn’t get messed up as everything else has.
I won’t burden anyone with my experiences. I firmly believe the staff and doctors carelessness and lack of motivation in their line of work, caused my family member to suffer and decline more than they already were. The facilities are …
Wish I knew that we could leave comment 5 years ago. My nephew died after 4 days waiting for MRI they said one machine was down and other was being used ,so they kept canceling. Horrific car accident they attached his foot …
We came here because a friend recommended this hospital. A family member is having abdominal pain and is throwing up. After seeing the triage nurse and a xray we are still sitting in the ER waiting room. Its been over 5 hours and no one …
Incompetence time after time. Nobody is helpful, it’s like they are all “put out”. Nothing ever works, from MRI machines down to the elevators and parking machines. The admin checking people In are always on their cell phones or texting or talking amongst each other.
Worst place to go. I have never had such a terrible experience with a hospital and billing department in my life. I would rather send my family to cook county hospital. I will start from the beginning. My prenatal care was awesome but when …
The surgical doctor was awesome! Super nice man. However, the front desk lady is very rude and made me feel like I annoyed her with the SINGLE question that I had asked her. Its unfortunate that family is worried about another relatives …
Don’t know what exactly happened but the customer service has greatly deteriorated here! Twice in the past 1 month, have had to get simple, fast lab work & twice the lab was closed earlier than its stated hours on their website! And I’m not the only one. There were more patients arriving height after me fir the same! Changing hospital!
This is a wonderful hospital. My son had to go for surgery. And everyone was very helpful. From start to finish. Nurse very friendly and caring. Doctor made sure my son knew what to .expect And kept me informed.
This hospital ignored my wishes to be discharged and sent me a huge bill for services that I did not ask for. Ended up having to take my own IV out. Do not go here, they don’t respect patient wishes and have some of the highest charges out …
This hospital is HORRIBLE. . My 14month old son did not get seen at all . I arrived at 10:02pm on Christmas Day we didn’t leave until 4am without being seen . This people there do not care about the patients at all then the nurses act as if …
The E.R wait time is beyond disappointing. I arrived here at 12:00 p.m with my 11 month old son and It’s about 3:30 now. There are patients here that have been waiting since 10 am. So Unfortunate. All they said at check in was to wait until …
honestly the worst hospital ever. my mom came in and was placed on the top floor which is known as for major things and while she was in pain nobody cared to help, workers would sit there and take HOURS to give you medicine which wouldnt help at all and paper work that was not necessary at all.
I would give 0 stars if I could. Horrible disgusting hospital. The nurses are rude and nasty. I had a nurse leave me bleeding and on the verge of fainting bc ‘I was fine she’s not helping me’ while I had an infection that almost killed me. Disgusting horrible horrible place
I was in Dr. Meghan Hunter’s office in Oakbrook office. I was treated with respect by her staff. Specially I would like to recognize Cecilia, Diaz for her services. She educated me and answered all my questions thoroughly. Thank you …
Took my wife into emergency room at 8:45 am there were for people in front of us and did not see a doctor until 3:00 pm. they did nothing for except to tell her to take ibuprofen. I would not take a dog to that ER. the only reason we went …
The ladies at the front desk in pediatrics are so rude. They always answer in a bad manner and are upset when you ask for something. They urgently need some Costumer service advice. We like very much our pediatrician at Loyola but this ladies are the first face at pediatrics and definitely are not a good experience.
I’ve been in waiting room for 7 hours so far. Came in with chest pain and difficulty breathing and lightheaded. Why I am I not getting checked out?? I’m losing more breath every minute. This is not right. I feel like I’m having a heart …
This institution wastes people’s time. We wasted 9 hours on my mother’s cat scan and almost half an hour for “papers.” Once the cat scan finished, a nurse told us we’d have to wait for papers but the “papers” was a simple sheet of paper, may I mind you.
I was sent to the emergency room after the The Immediate care clinic in River Grove Doctor who Happens to be the Medical director of the Emergency room told me I needed Bloodwork and Chest X-ray because I didn’t look good at all. Well he …
Do your self a favor go some were else. Nurses and doctors were good and friendly but you can find this at other Hospitals. Their billing department is so bad it is unreal. For four months they refused to acknowledge insurance payments even …
Worst possible place to birth a child.. no one knows what’s going on. They let my gfs sugar get in the 300s when they had a sliding scale to follow but 16 units of insulin is ok to give to a pregnant diabetic an send her to bed. All the …
There’s nothing emergency about this place the nurses aren’t nice and it takes people 6hrs to get seen by a doctor. I came in to this place a 3p.m. today and I’m still in the waiting room at 8:46p.m.
Saved my life after multiple gunshots nurses were caring and attentive I only encountered one rude staff member during my 25 day stay at this hospital. Food was fairly good. Only complaint would be doctors are always in a hurry dont really stop and explain alot.
This is the worst hospital I’ve ever been too. Thank God I wasn’t a patient. My boyfriend came in for a traumatic iritis to the ER and there was 2hr wait to see the doctor. Then we were told the optometrist would be there when we got there …
June 24th 2018
When I came into the ER I was 3 months with really really bad morning sickness! I’m talking about , constantly throwing up , gagging every 3mins , spitting in a …
I’m so disgusted by this place it’s a shame on how I was treated. I literally had a miscarriage in the waiting room. And when asked how long and what can be done I was simply told there are other pts ahead of me and since I was there a day …
Worst hospital ever – my father had Parotid cancer and was operated on by Dr Borrowdale ( Rude and incompetent doctor ) he was disfigured and had severe nerve damage along with the cancer coming back immediately after radiation. He was …
01/14/2020, I went to the ER at Gottlieb Hospital due to chest pain. I was triaged and taken to the back fairly quickly. I was told by the doctor that they were keeping me due to some abnormalities seen on the EKG. I had to stay over night …
If I could give zero stars, I would. I take my elderly neighbor here for her doctors visits. She is on 24/7 oxygen and is easily tired out so I always get her a wheelchair. This is the ONLY hospital I’ve ever been to that does not have …
I don’t understand a single one of the negative reviews for this hospital! I have nothing but amazing things to say about this place and the people in it!
I was in the ICU for 1.5 weeks (intubated for the first week). The doctors there …
My second time dealing with cancer. I am beyond grateful for Dr. Bucholz. She is always reassuring putting my mind at ease. She returns calls promptly. She is so sweet and makes you feel like you are the most important person that there is. She never rushes the appt and is accommodating with your schedule.
This is a great establishment, not only did they save my life after multiple surgeries from the ER, to the ICU I cannot thank the staff & company of Loyola enough for being there. Even after long stressful hours they found time and …
This hospital has changed over the years.. my mom has been going there since 2012. That was the year the hospital was GREAT. And a few years that followed. Now I believe since Covid many doctors that have been there for many years are …
As everyone mentioned the wait time in the ED is absurd. There’s no communication whatsoever! There’s people here sick. And in pain. My dad is here because of his lungs. He hasn’t been seen in 8 hours. And we are still here waiting. Like …
The worst hospital in the immediate western suburban vicinity! Filthy, antiquated equipment, horrific non trustworthy security, heartless staff, if you simply must go to this hospital I suggest you go to your local funeral home first! …
The cardiac staff never gave us my family the right information. The rooms were dirty I brought me floor wipes to straighten my dad’s room up.
The nurses staff never told us what was going on with our dad. Will not be using this hospital. Ever again.
Ever since my sibling was diagnosed with cancer, I have never experienced such completely incompetent, rude, and negligent staff. I get a phone call from the nurse taking care of her. I ask her specific questions about the surgery, but …
I will not post details on my nephew experience at this hospital because I’m very hopeful this hospital will get better. It’s time for all rooms to be private especially on a Trauma unit where my nephew was at. Coming from someone who’s a …
The receptionist talked on a personal call for hours while we were waiting for treatment. Ot wouldn’t have been so annoying, but were waiting from 11:30 PM though early am hours. No attempt to dim the lights or make the waiting room more …
The staff is relatively friendly except for this one registered nurse, Sarah. Her attitude towards my mom and I was completely unnecessary and highly unprofessional. My mom and I took my sister, who busted her mouth and lost two teeth, to …
Avoid this hospital. My husband was sent here by our local hospital to their Burn Unit on June 25th. It was a terrible experience, not only from the trauma of the burn, but the outrageous hospital policies and lack of competence as well. He …
I will never be sending my dad back to Loyola again. They have really gone down hill. The are so unorganized there . They preformed surgery on my non decisional father. With out talking to me his poa the hospital did absolutely nothing to …
I had a wonderful experience in 2017, when my then 5 year son had to be seen following a seizure. The hospital staff was kind, caring, empathetic, and took very good care of him. **We did have to wait in the ER to be seen for quite awhile, …
I don’t normally do reviews but I felt it was necessary after my phone call. I sent in my information over the weekend to have someone call me to book an appointment as I’m looking for a Doctor with the insurance that I now have. The doctor …
If you and/or your loved ones want to live, don’t go to this hospital. Worse experience ever, to the point of two family members passing for their lack of everything. This past 2 1/2 yrs Loyola went down hill. Bad staff by this I mean bad …
The emergency room visit was a night mare the staff was rude they would tell you if you didn’t like itcall and complain when in at 8:15 pm and got out the next morning at 10:45 am and still in pain never ever ever ever going back and if I die don’t take me there they might tell ya you have to wait 48hours just because 😒 …
I feel like those who excel need to be recognized. I worked with Sergio in the Loyola Billing Dept and he was so helpful. What I respected the most is he gave me the chance to explain the situation and he dedicated our call to resolving and …
Lack of communication between staff is very noticeable & very bad with patients. Not very clean either. The trash was full since day 1 and was never changed 3 days we were there. Never once offered to change sheets or blankets. When a nurse …
I visited twice and lets say this is the biggest mistake I’ve ever made. The doctor was always in hurry, they did not give me any valuable information, and I never received a call back form the doctor explaining my test results. I was put …
It is a Thursday night at 9:30 and I was with a friend who experienced a bad fall. Could not stand on her own at all and in serious pain. So to start off I couldn’t get into the ER parking lot because the gate wouldn’t go up. Finally …
Waited 6 months for an appointment with Dr Sabzwari for treatment of life threatening lung infections, only to have Jacqueline in Infectious Disease cancel my appointment after I called her out on a HIPAA violation of my information.
I am so grateful for entire labor and delivery team. I had my little princess on July 16th and my c-section went really smooth and good. First of all thank you Dr. Kalee Ahlin and all the surgery team. Every doctors and nurses were so …
My appointment was rescheduled because my doctor was removed from the clinic I have been going to without warning. I was told my doctor would no longer be at that clinic. In order to have an appointment that same day I have to travel out of …
I brought my father since he wasn’t feeling well. They didn’t take that long to call us but then when we go into a room. They just stop caring! We been here waiting for them to take my dad for X-rays and scans, but nothing yet. I saw about …
This is my ER experience, I will do a separate review for my Labor and Delivery stay. This is lengthy so I do apologize in advance. I just had my baby on 7/18/19 and started having recurrent, high fevers when I came home that Saturday …
I feel like Loyola overbooks their appointments especially in the Ophthalmology department. Appointment was at 9:45 for my 90 year old mom and it’s been over an hour waiting to be seen by doctor. …
Usually have a good experience compared to other hospitals and clinics. The ER can be a very long wait unfortunately just like most. DR. David Snow is one of the best I’ve had the pleasure of being seen by. Very knowledgeable and spot on …
BEWARE that LUMC uses an unethical, although legal, practice of hospital based billing. You will be charged to see your doctor (rightfully so!), and you will be charged for using the LUMC building itself. Yes, that’s right, LUMC charges you …
Terrible experience!!
They don’t know what they are doing. It’s a shame. I had to change my daughter’s doctor order to a different hospital! Their scheduling department fax machine …
What a MESS! That is the only way to describe this emergency room. I have been in a lot of emergency rooms in my lifetime and have never seen anything as bad as this! We went here because the person I was with has a health plan …
I tried to make two appointments to see my doctor twice , and each one was ahead about 2- 3 months . My wife went last week to see her doctor , and at the door the lady told her to go back at and wait at the car . She waited over 30 minutes and no body called yet . We are so disappointed and we all decided to change our provider .
Went to ER 2/24/20 at 6 pm for horrible back pain, couldn’t even stand up or sit. I had to call an ambulance. Waited for 8 hours, until 2 am. So many people had been waiting for 10 hours and decided to leave. I have worked in many …
This review is specifically for nurse Jen from neuro ICU who works 1st shift. My father in law unfortunately died after 2 week fight in their Neuro ICU department. First several days after a surgery he was recovering very well but …
My husband was transported to Loyola to receive specialized care. The staff was rude. His room was dirty. I begged to be allowed to stay with him because he was terrified and in pain. I was told his condition wasn’t serious enough to …
Had an ear surgery and I didn’t even see the doctor either before or after. Pos op they don’t have no consideration and they keep saying the symptoms are going away even they don’t care. I guess something went wrong and every time is a …
Currently waiting for almost 3 hours with my daughter who was in a car accident and was transported here in an ambulance. She has not been seen by a doctor yet even though she has visible swelling and bruising along with a big bump on the back of her head. Horrible experience, ready to walk out!!!!
0 stars if possible. I was admitted not too long ago. The nurses on my floor were nice, but could’ve been more attentive. The food was standard hospital fare. Now, I was supposed to have an MRI done that night. I waited and kept asking …
Have been trying for almost 2 weeks to make an appointment – all efforts so far have been unsuccessful. The people who answer the phone say messages have been sent but I get no call backs.
My experience is with the Kidney Transplant department. I’m so grateful for the excellent job done by the surgeon (a woman, even better!) on both my surgery to remove my kidney and the one to put it in my daughter. The nephrologists and the …
Best hospital I’ve ever been to. Their pediatrics team are ANGELS. They take amazing care of the kiddos and are as kind and patient as can be. 10 stars if I could. Dr. Mike White, Ms Deb and Ms Mindy in PICU…THE BEST. Ms Carol in the regular Peds unit …best nurse ever. Real life angels. THANK YOU!!!
3 Stars because we were in the waiting room for 4 hours. Staff were really nice but waiting for 4 hours? I heard that someone were there since the morning it was already night time by the time we left.
If I could 0 stars Oral surgery department. I would. I have had 3 different appointments. 2 of them got canceled and reschedule without my permission. Both times they have claimed that they have called. But there were never any phone …
Terrible service. Shockingly incompetent and uncaring. 6 hours of waiting in ER without updates or check-ins. Promised next-day follow-up call never came. When I called them, the told me that the first available follow-up was 9 days after …
I would like to thank a wonderful and caring professional Dr. Dr. Keith Veselik is a true asset to the profession. He cares and gives 120% to all his patients. I feel truly blessed that he is my doctor. …
I had an unexpected stay at Loyola for about a week and cannot say enough about the wonderful care and compassion I received from every nurse, every doctor, every tech. I feel I received the best, most comprehensive care and left confident …
Service is horrible been here in the ER for over 5 hours. Got stuck 3 times in order to obtain my blood specimens for labs. Is extremely cold in the room. Have been waiting to be discharged on labs that were drawn over 3 hours ago because …
My mother was air lifted to Loyola from Indiana. Not by our choice. If it was up to me and my family we would keep her in Indiana.
My elderly father was there, I traveled 2 hours to bring clothes to my father …
Don’t recommend this place 24 hours waiting for 5 minutes ambulance transfer to another hospital. And won’t let us sign him out either. They said arrest us if we try to leave.
If I could give 0 (zero) stars I would. I came into the ER with my 3 year old nephew who could not breathe and going in and out (lethargic). This ER made us sit for over 45 minutes and would not see him while he was struggling to breathe. I …
I would hug every staff member if I could. I’m incredibly grateful for having been sent to the right place at the worse time of my life. I’m still a handsome, breathing young man and I owe every moment of it to the doctors and nurses in the ICU.
I went in 20 weeks pregnant. I was experiencing flu like symptoms and having severe stomach and back pains. I sat in the waiting room for 5 hours. Within the last 30 mins of my being there I tried knocking on the triage door 3 times but no answer. When I reached my 5th hour I got up and walked out. Worst service ever.
Worst Hospital I Have Ever Been To. Say I’m the Waiting Area For Over 5 Hours In Pain. Nurse Michelle
Checked My Vital’s and sent me back to waiting room after telling them I could …
The reason Loyola has a high national rating but a low review mainly is because of the emergency room. You will sit in there for over 6 hours waiting to see a doctor, no matter how much pain you are in. I thought it would be different if …
OMG please don’t go here for anything serious. They are very negligent. They cause my mom almost to die when she would just went in for a simple test. The only reason why I gave them a two star is because they did end up keeping her alive …
My brother arrived at Loyola via ambulance on Tuesday, 11/30/21 at 12p. He was having chest pain and shortness of breath. Within 2 hrs he had been seen in Triage. So from 12p to 930p we did not see ONE DOCTOR. A nurse came out …
Loyola is money hungry.
In 2020 right before COVID-19 hit. I was scheduled to go to physical therapy. But it was Canceled due to COVID-19. I received a bill for it. I contact customer …
Filthy rooms! Nursing staff WAY over worked. If you are inpatient fir GI, you’re the lowest priority. “Treat the Human Spirit” is a crock of….
I would go to Cook County before EVER going back to back! That is, IF I EVER …
No compassion what so ever. Yes understand about covid being high. And the one visit per day. However when your from another city visiting and the son of the patient wants to see his mom because she at end of her road. But to tell the wife …
Took my almost 3 yr old son in on 12.8.21 due to his Pediatrics’ request which turned out to be a 3 day stay in the ped unit. Initially, I was hesitant due to reviews, but I agreed because he already had scheduled appts and Ped wanted to …
If I could give 0 stars I could. Avoid the maternity ward at all costs. I received a spinal chord injury during my epidural and they tried to cover it up. That was 2 years ago and i still have chronic pain, diziness and a loss of balance. …
I couldn’t be sadder with my C-Section experience on 07/30. I delivered at Loyola 8 years ago so I thought we’d receive the same treatment as back then, however, that was not the case. Let’s start w/ the fact that I wasn’t COVID tested …
12/29/22 Update- Still horrible! Smh. Here for chest pains. They did an EKG and sat me back out in the lobby. The nurse just did roll call because people have been here for 10hrs! Literally! …
You might as well shoot your leg before you go because it will take damn near 24 hrs before you get seen at this hospital. I get it, trauma comes first but when you have fragile seniors sitting in a waiting area for over a work shift it’s a problem. If you’re short staffed, hire more people, this has to change. Do better!!!!
I give Loyola Emergency Room 0 ratings. Why? I have had 2 horrible Emergency room visit at Loyola University in Maywood. Each visit was more then 9 hrs waiting period. This week I experienced the worst. …
When people come to the emergency room they are sad they Really don’t need negative employees that are not happy we’re there working at , Been here at the emergency room since 5 PM and it’s 5:27 AM , I asked the nurse to check my wife and …
I delivered my son here at Loyola, the nurses in the Labor and delivery department were 5/5 stars! Very wonderful and great bedside manners. Thank you from the bottom of my heart!!! The next part of my review should not discredit the nurses …
I have a wonderful physician but he is clearly over-worked! The outpatient center is looking more and more like a factory assembly line. My appointments are often re-scheduled. It is an atmosphere of haste. The Visit summaries have …
Parking attendants are ticket happy and rude. My mother was having a procedure done with the GI doctor. She was being put under with anesthesia. So the doctor asked me to park in front of the building at 1125am to come inside and pickup my …
Let me start by saying the staff (nurses and triage nurse emergency room) where nice that’s all. I went to the emergency room twice in the last two weeks to weeks to only be given over the counter medicine for my pain and fever, which I was …
It amazes me how some patients feel that they are entitled to more rapid care than others in the Emergency Department. Such patients as those equate their wait times to the quality of the care they were ultimately provided. While pain is …
I could write a Very Long story about what happened but I’ll save you the time by just saying DON’T go to this Hospital. They once were a good hospital but Not any more! They are there to get your insurance money and that’s it.
Also don’t use Troy Buck he’s a Joke in a Half! Unless you want free drugs.
Dr Miller right out lied to me! I have a cold/flu. I messaged my doctor via ‘my Loyola’ and was immediately set up with a video call with a different doctor the next day at 9am. I have ever done that. The nurse tells me that he refuses to …
Worst hospital mom never made it alive doctors since the beginning try to persuade us to let mom go and mom was recuperating little by little but they gave her fentanyl and this pain medication kill my mom.
WORST HOSPITAL VERY BAD STAFF SUPER DIRTY AND THEY HAVE NO RESPECT FOR THEIR LIVES THEY JUST WANT TO GET RID OF YOU AND DONT CARE WHAT SO EVER ABOUT YOUR LOVE ONES IN THE ICU SECTION ONE OF THE DOCTORS THAT WAS NEW CAME FROM CLINIC MAYO AND CAME AND DID A MOVEMENT ON MY LOVE ONE TUBES AND THEN MY LOVE ONE GOT WORSE PLEASE DONT GO THERE.
I only go here for routine lab work because this organization makes it difficult to get care outside of it’s system and I like my physician. Charging $5 for parking if you are there longer than 30 minutes is ridiculous, sometimes waiting times are longer. Not a very patient centric organization
I took my wife there because she was diagnosed with COVID, they admitted Her, She Was Put On The Ventilator and eventually she needed 5 chest tube, she got well from COVID and Pneumonia, with time we received a phone call saying she was …
I brought my daughter to do Surgery remove Appendix
It was a clean hospital everybody the nurses the doctors doing good job with care and respect
I give them five stars
I had my bladder removed (cystectomy) five years ago and had an excellent experience with my phenomenal surgeon, Dr. Marcus Quek, his staff, and the staff of the hospital itself. Something I really love about Loyola is that it has a familial feel. I’m a huge fan of this medical center.
Went in to the emergency room. My appendix almost bursted. I was in extreme pain. Waited 13 hours , nurses did not care. I was crying and screaming in pain. Not to mention everything was a mess in the waiting room. Floors were very dirty …
Great doctors and nurses! Horrible building, rooms, and emergency room system. Filthy too! Walked past tiny hospital rooms that had 5 patients stuffed in each of them! Spare me the Covid concern!
Dr Scaglione and his team are the Best! I’ve been going to him for years and my visits have always been on time and very thorough. I was really lucky to have found him and my health is much improved under his guidance:)
Worst hospital ever! I have great Insurance and all and they had me in the ER literally waiting overnight to see me..and today is only Wednesday so imagine how weekends and holidays Smh there was no housekeeper that made rounds to disinfect …
I have a loved one on her last days. We were there for a hospice meeting and my cousin decided she wants to fight instead of giving up. The nurse Monty then got upset and told my cousin now your going to suffer and you won’t be able to see …
PLEASE AVOID THE MATERNITY DEPARTMENT! I did a very big disservice to myself by choosing Loyola hospital. The majority of the staff i encountered had very poor communications skills and lack of empathy. I’m just very thankful today my baby …
The fine people at Loyola saved my daughters life. It was a struggle but they worked hard for her. I’m so incredibly grateful for that.
Aside from their hard work the facility is also top notch. Kudos to their …
12 hour wait in ER and not even a room , no follow up of any kind when asked about a room was told to ask a nurse , asked another lady again no help. No regard !! Desk women in black scrubs laughing and giggling!! Very dirty rooms and bathrooms!!
I was there on the 25th of September in the morning mid afternoon. I have no complaints about the staff but one, the woman (I did not get her name) who did my CT scan was the rudest, unprofessional person I hv ever encountered working at a hospital. Evil woman.
I love Loyola and have had some of thee best experiences there with many dept care teams; however this last stay was the worst. I’m still in shock on how bad I was treated. Specifically calling 4 Tower out and the recovery nrse. If you …
The most horrible ER ever. Same people waiting for HOURS with rude staff who don’t seem to care and basically ignore the hurting people in ER. Did I mention the literal HOURS you will be stuck here? You’re better off going to an urgent care clinic.
I’ve been taking my child here for decades. That care is good. But when it comes to adults… not so much. I’ve seen multiple doctors here for issues I’m having. Not one of them took me seriously or tried to find out what was going on. …
My special needs family member came to Loyola for a routine procedure. He requires a massive list of medications daily that the hospital failed to give him for over 36 hours. When his condition began to deteriorate they then said they …
6p- This is on behalf of my husband who waited 4 hours in the emergency room for help. He had food stuck in his throat and could not eat or drink anything. When I arrived after work we were told there was still 20 people ahead of him and …
Rhonda in Radiology checked us in today at 7 a.m. and was extremely rude. I understand that it was -30 windchill today but don’t take it out on the patients waiting. If you’re not happy working here please stay home Rhonda.
I was admitted to Loyola on Dec 11 for undetermined bleeding from my ostomy. I am from 3 hours away and . The nusres and staff were so incredibly kind and caring. I was scared and nervous and they treated me like I was their only patient. …
I am currently here at this hospital as my father is getting heart surgery. I have come across 3 rude employees and I cannot believe the level unprofessionalism. Being in healthcare previously I was NEVER rude to a patient and I didn’t have …
I saw a review of someone who rated this hospital a 5 stars. It’s obvious that this person either works her or his family does because it’s a complete lie. I understand pain is pain and you must tolerate but ignorance from the staff should …
Terrible treatment of patients Drs are insensitive and discuss terminal illness patient condition in their presence. The male nurse caught an attitude and refused to turn my family member on his side as ordered by his dr because he was …
Horrible way to run a hospital. I came for some blood work and according to the website they closed at 5:00. When I showed up at 4:35 after leaving work early to get this done, I was told they closed at 4:30. When I mention the website …
I was seen today at Loyola for a orthopedic appointment. It was clear that there were three of us booked for an 8:00am appointment, and that we were the first appointments for the doctor. Even though I checked in first, I was the last to be …
The most horrible hospital ever!!! The care is horrible! Sat in an emergency room for 10 hours with my dehydrated, horribly inflamed husband before getting taking care, after specifically being told to take him in to the er and a charge …
If I can l would leave this hospital zero star. Took me 3 years to be able to speak about my experience with this hospital and specially birthing center. I had my first baby at this hospital 3 years ago, they induced me 5 days prior my due …
The clinics are over crowded. The nurses are wonderful. The receptionist that checked you in are very nice and understanding. The doctors are not great. They don’t listen to your complaints and symptoms to come up with a real diagnosis. …
I have been a patient here for a few years. I am a patient in the Cancer center. I visited the ER this evening because I was having trouble breathing and have what seems to be some sort of Respiratory virus. I arrived at 1pm and at 9pm was …
I do not recommend this hospital if you need surgery. I was expecting to be put in a room while I was prepped for surgery, instead I was placed in an area where all the other patients are at waiting for surgery. After surgery, I thought I …
Hello I came into the hospital today at 9am due to a hit and run and injuries to the leg , I am currently still here at the hospital at 5:17pm, I’ve already had my x ray and I called over the phone to see what was the hold up and they told …
1st I want to Thank all the staff that showed up to work! I waited 6 hrs with my loved in the waiting room to be called in. When we checked in, we checked in for chest pain. The wait time was ridiculous. After we saw the triage nurse. We …
The Cardiovascular Department here at Loyola is outstanding. Both the doctors and the nurses were excellent during my overnight stay. I was extremely impressed with the service. My surgery was successful and everything went as planned. …
NOPE! I’ve been a patient here for decades. This place used to be great or maybe I just didn’t know better because I didn’t have medical concerns in my younger years. But I’m a senior now and I will not go back to Loyola. 5 years ago I …
they denied my application for financial assitance and they send my information to any loaner without your authorization. The patient financial service never picks up the phone and no service at all. Poor customer service with arrogant …
Parked my motorcycle in the lot and some safety manager guy went crazy on me, asking if i had permission to park there. He told my i rode on the sidewalk which I didn’t. And said i was lieing. If he told me to move, i would have gladly …
I went to make make an appointment for my husband to see the neurologist because I fear that something may be wrong since he’s been showing signs of decline after his subarachnoid haemorrhage clipping and stoke, and the soonest they can …
Loyola please take a look at your covid testing procedure why would you have patients come into the outpatient area and sit around for over an hour to take a covid test. Set up a outside drive up like every other hospital does. Shame on the administration ridiculous.
Lot of nerve ….one of the only hospitals that charge patients and visitors to PARK……your not making enough money!!!SAD!!
Has a doctors appointment at 9am & 11:20am.. got out of the first appointment @10am and was told i would be seen sooner then 11:20 because i was there i sat a HOUR and 30 minutes and nobody said a word . The receptionist was super surprised …
My mom is on her fourth stay at Loyola Medical Center in Maywood since Thanksgiving, and every single time it has been an ordeal to get a doctor or caseworker to clearly explain diagnoses or care plans or discharge dates or even return a …
I have had a double lung transplant in ’09 and then a kidney transplant in ’14. Great doctors and nurses. They really work as a team. My nurse was always available to talk to. I would recommend Loyola to everyone.
It’s just a shame that my mom has been in there for one week and no one from the infectious disease team has talk to me/family, I left several messages with no phone calls returned, She is on a expensive antibiotic, that needs to be given …
Brought my husband to the ER at 4:30pm it is now after 10:00pm and he STILL have not seen a doctor! Absolutely ridiculous the wait! Yes it’s Cold and Flu season the have more doctors and nurses on call!
Truly appreciate the wonderful staff and their dedication to great care ❤️
Their patient/nurse communication is horrible.
Their case management communication is pathetic.
Their room service is lousy. …
Just a little FYI. Do a little reaerch on Immediate Care, Urgent Care, and Emergency Room. When you learn the difference bewtween each one your ER experiences wouldn’t be as bad. They all Triage however ER deals with life threatening …
The first thing the one nurse at the front desk was really rude 😡 we got here around 8:30 p.m right now is 1:48 a.m and we still waiting for elbow injury this is a really bad service I understand it’s a few patient but come on has to be …
Don’t waste your time visiting this hospital. Be prepared to wait 6-10 hrs just to be seen by a doctor in the emergency room. The nurses are rude and insensitive. The waiting area is filthy and appears to have never been cleaned. I’m in total disbelief that this hospital has not been shut down.
Their phone system is ridiculous. Trying to make an appointment with ones doctor shouldn’t be that hard.
They put you in collections if you don’t pay your bill in full. Even when …
So I will start by saying most the doctors and nurses are very helpful and great! My post is the security in this place is a joke. They never do there job. They pick and choose when they want to stop you. They are very unprofessional and do …
Very courteous appt. schedulers. Asking appropriate questions in order to make sure I am scheduled with the appropriate Physician. My testing, PFT, xray & mammogram easy to fit in right away. I like that I can use the “My Chart” app on my …
I had an appointment to see a neuro psychistriast on Wed, 5-31-2017. The Friday before I got a short message on my voicemail that the appointment had been cancelled with no reason; and that I had to reschedule. When I called to reschedule I …
The head pediatrician, Dr. Stirling, told my son that his clinical depression was just a “phase” that he was going through. That is a dangerous opinion, especially given our family history, which Dr. Stirling KNEW about. His bedside manner …
Actually, I’m currently sitting in their waiting room like I have been since 8AM (it’s 2 pm now) and my grandmother has been in the recovery room since noon. She has been AWAKE since noon. Now, we do have a large family, but I’ll be damned …
The doctors are amazing, the nursing staff on the other hand need lots of training. Food court in the main hospital is the worst I’ve ever seen, in any hospital. They need to get a cleaning crew that actually does their job.
This is the hospital where I was born. I have been visiting and going in when my grandfather was there all the time! All of the nurses and doctors are so nice. Right when they are needed they answer the call. They always greeted us with open arms. All in all it’s an amazing hospital!
I absolutely was flown to Loyola for a cardiology procedure (Ablasion via Pericardial Wall) in which only a Electrophysiology cardiologists can preform. Having a rare heart disease, I always go to Vanderbilt, but this wasn’t an option, so …
I made an appointment for an OB/GYN on May 18th LAST MONTH and they called today telling me whoever scheduled my appointment made a “mistake” and scheduled me at a Spanish speaking clinic. I’ve even contacted the doctor via myLoyola …
I don’t go to many hospitals but I would have to say 7 hour wait in the ER for an arm injury is a bit excessive! You have to be dieing to get seen by a DR. Here. But those charges a processed quicker then ever. Worse hospital ever!!!
Expects to wait at least 3 hours in the er for a doctor to just come check to see if you’re alive. Then they will refer you to another doctor that will take another 1-2 hours.all of this waiting while you get to enjoy the stench of sick air. This is the worst hospital I have ever been to.
All the medical professionals I have dealt with here have been excellent, but the support staff and bureaucracy are atrocious. Scheduling is a constant nightmare of jumping through hoops. I’ve wasted hours of my life trying to work through their systems, and the only thing they seem to have down to a science is billing.
After six years of complaining about excruciating, debilitating pelvic pain, over sixty visits ( (including three pain specialists) with twenty four individual imaging procedures, the pain is only getting worse. …
Went to Loyola out patient building, Was screened and never given a mask I was allowed to walk around without a mask, so please do not forget to take your own mask! (Like I did.) If you plan to visit Loyola chances are you may or may not …
Brought my mother -In law there .On Nov 4 2017 . We arrive around 11 :40 am ,so far we are still here .At 7:30 the staff do not communicate with you at all !I had to go , and fine the nurse . Like a needle an a hay sack . Like look for her …
Their ER is terrible!! I was in a car accident after someone rammed me from behind. I sat in Loyola’s ER lobby for SIX HOURS!!!! I sat there in terrible pain and in tears because I have pain down my back, shoulders, and neck!!! People who …
I was there for 4 days and the staff made me feel like I was in a hotel. They turned what should have been a terrible experience into something decent and bearable. They are wonderful and have my sincere gratitude.
Hospitals are never fun. Although my experiences at Loyola have always been good. The doctors and nurses are very attentive. They also have a lot of extension services for certain services the hospital is unable to provide that are very useful.
I have been an outpatient in the otolaryngology department and a patient in the hospital recently. This is an excellent hospital. Dr. Kirtcher in otolaryngology department is outstanding. I was very impressed with the care provided by …
Great staff! Excellent doctors. Thank you all for taking care of me.
I was pleasantly surprised by the cleanliness of this facility. The staff was also great. I sat in a comfortable seat in the waiting area while a relative was seen. They have an under 15 minute wait policy. That’s wonderful.
In a neighborhood with a high crime rate, you can expect any Emergency Room to be busy. Do not go here if you are not having a serious emergency. Otherwise, you will be waiting a long time. …
Horrible service . Especially over the phone . I kept having to call back to speak to the on call doctor and Janice kept transferring me to every irrelevant floor! I kept having to call back multiple times and she kept hanging up on me. Horrible service over the phone especially ER! Avoid this hospital please !!!!!
You could die of old age in their ER waiting room. Triage? Isn’t that supposed to be a process where you sort patients by the seriousness of their condition and their level of pain? Forget it. Take a number. And wait. Two hours to see a …
The doctors act and relate like caring human beings. My primary care doctor is amazing in her approach. I got a hug from another physician because my spirit after my cancer journey inspired. The physicians are medically up-to-date and help me understand the “why” of medications. 👏👏 …
Took care of me and my mother. Great doctors and health care professionals. Don’t like paying to park. Especially if you have a sick loved one in long term. Dangerous to park in preserve and run across 1st ave.
If I could give them a 0 rate, I would. Their scheduling is ridiculous. Having gone to an outside physician was given a paper prescription which had to be faxed prior to making an appointment, I went directly to the Homer Glen clinic so …
My only issue was the ambulance ride to the hospital was non life threatening but I still feel the ambulance should be able to go through red lights. Thank you to the 7th floor.
Was verry disappointed with the customer service at the gift shop . Lady was mad, rude and frustrated at my boyfriend and I for wanting to rent a breast pump . After her failing to inform us no cash was accepted she even made faces at us. …
The Loyola system as a whole has been swallowing up a good number of doctors and offices into its overburdened system for awhile. Making an appointment or reaching your doctor’s nurse is like pulling teeth, and getting into an appointment …
I can not thank the Doctors and Nurses enough on the cardiac ICU unit for saving my brothers life. They are the unsung heroes who never get enough praise! Our family will forever be grateful! You are appreciated!
The Dr. are ok, but the billing process is a nightmare! They send bills with no backup, charge way more than my insurance claims I owe for my portion of the claims and never respond to email inquires. If you call them on the phone you are …
NON-Emergency Room!
Arrived at 2am, 5 people waiting, 1 arrived after me. I waited 20 minutes and didn’t see one hospital staff. Nobody came to check on current patients, see if …
Loyola has always been my go to hospital ever since I moved around the area. I felt like Loyola had always went above and beyond, service was always great until my last couple of visits to the Er . I came in today to the Loyola Er …
Worst hospital ever been attended . I’ve been there twice in less than a month cause is the close hospital nearby and when you go to emergency room you literally has to be dying for them to attend you. I went today with a strong chest pain …
Berenice, I had totally different experience. Got an appointment in a week, had me bring in data 3 days prior to my appointment. Thought the physicians and nurses were great….and I am a nurse so not easily impressed. Regarding ER, as …
I have never had a problem with Loyola for the many years I have been going to either in the Maywood location or in the Burr Ridge location for the medical offices. I will try to avoid going to the Maywood location only because I find it …
Amazing experience. My son had surgery there last week. The staff was friendly and very professional. They really know their stuff. He was taken up for emergency surgery, and the er nurse stayed and held onto his belongings and kept me …
Everyone, PLEASE listen to reviews. I read them and did not listen as I didn’t think it would happen to me. Loyola is a complete rip off. They bill you for every single thing. I have excellent insurance but this place bills under revenue …
One of the residents in the Neuro department yelled at me and my father to take my mother home because she was dying and nothing could be done implying we were wasting hospital resources by trying to do everything we could to help her. I’m …
I was pregnant and first went to Elmhurst Hospital. I have type 1 diabetes and their expertise was limited with that. So they recommended I go here to have the care my baby and I needed. So I started going to MFM (maternal fetal medicine) …
This hospital has its ups and downs but I love it! It’s better than any hospital I have every been to. My husband Eddie cooper had his second liver transplant he has PSC July of 2020 will make to years! They have really went over and beyond …
I have been here several times and my wife and I never had a bad experience. Friendly staff and very attentive to our needs.
I did notice a lot of dust and dirt outside the GI room 1101. I understand that …
My son was here in peds for a month. He was admitted to the step down (from icu) as a transfer from lagrange hospital due to his pulse ox being in the 70s and 80s when he slept. He had been brought to the er for an apnea episode. He had …
My brother is in the hospital as I’m writing this review and I agree with the other reviews. The communication and post-care for his transplant is very poor in my opinion. For example, the nurses never seem fully prepared prior to coming …
If I had to chose a hospital over and over again it’d be Loyola. The Doctor’s and Nurses were very attentive and friendly. They constantly checked up on me and my son. We are both in great help and I pray a hospital visit is not near our future. If there is I will visit Loyola.
My grandmother is 72. She had a very sharp pain in her abdomen, virtigo and a few other symptoms that are serious at her age. She went to the ER twice. The first time she did lab tests, both visits she also asked for an X-ray just to be …
My uncle would have lived longer if it weren’t for the lack of compassion displayed by some of his healthcare providers. …
Macneal is my main provider, however since Macneal is a subsidiary of Loyola I have to call this hospital to schedule an MRI, it’s take me 5 days so far to schedule an MRI because they have claimed they haven’t received the paperwork, so I …
Seriously, how do they stay open? Had an ortho appt. was promptly shown into a little room and there I sat. Finally after an hour without explanation I got up and left. I told the PCT that I had better not be billed for the visit (no …
I took my 8 years old for an EKG at Loyola Hospital on 1/14/19, I had VERIFIED with the central scheduling before arriving that I was given an EKG referral for LOYOLA HOSPITAL. I was told to bring my son to the hospital for the exam they …
I spent a week in this facility, on top of in and out appointments thereafter. I’ve met many staff members, doctors, nurses, and technicians. I have also been observant of the processes and the level of care everyone here provides. 50% …
Loyola University Medical Center has saved my Father’s life….twice. After spending days in suburban hospitals that are all about ambiance and woeful in care, on these two occasions I pleaded with my father to go to Loyola. That is the …
They started the process of killing my Mother. She was going to be a cancer “survivor”. Her Dr. told her he was writing a profile up on her as a success story to put on his site and that after her surgery to remove her Ovaries and Omentum …
Worst er ever. I waited over 10 hours to be seen
Noone cared. I was crying in pain while others who were laughing and socializing were taken before me. I watched 50 patients come after me and go home before I …
This is the worst wait and unorganized hospital ever….. I HAD to drive 1.5 hours for this dr. Was told to check into ER. and we would start tests. I’ve now waited 2 hours with no tests. No Dr. No room. 49 people are in this waiting room. No paper towels bathrooms are gross and garbage everywhere. This is so sad!!
The waiting room is ridiculous waited over 3 hrs for a room! You can be dying almost and you have to wait! This hospital is the worst
I don’t like the fact that you call to speak Patient after hour you can’t talk to them after 10 what type mess is that never heard of it in my life.😡😡😡😡 …
Five stars with all the star dust💯 Hands down the best “Medical Center” in the world.
My story is a “tear jerker”, I’m fighting back tears as I write this. Ishattered …
I’m with the majority in saying that this is the most unprofessional & unsympathetic hospital I’ve ever went too. Luckily it wasn’t me or my family that was admitted there, but my best friends Son. I felt so bad for her, They treated her …
First problem. I am already paying the dr and the office and everything. I think any hospital to charge for parking is just BS. Then the check in. 20 min in a line just waiting. I am sorry check in should be much smoother. I’m sorry. …
I love my team of Loyola doctors. They are smart and compassionate. This facility does everything on campus, a little shuttle takes you from doctors to cray, etc. And many things are right in the main building. All my records are together so my care is coordinated. Nurses and reception, technicians are all kind.
This place is horrible, I literally had to sit in pain for 4 hours after a car accident. People that were complaining of headaches were going before me at times when I was already there an hour before. I think there should be a new system …
Told to arrive at 11am and its after 2pm and waiting for Colonoscopy Having to be here hour early and wait 3plus hrs is unacceptable
Very unprofessional people don’t loose your time to make any appointments there!!! I made an appointment for kidney specialist and had to wait 2 weeks for it! Guess what they call me in the last moment and told me that they cancel the …
Scheduling is atrocious. Referred to a specific doctor by PCP who said this doctor performed surgery on her mother last year. Reception refused to schedule our appointment and said the doctor does not do this work. Thanks but I think my PCP with 30 yrs of practice and personal experience knows better . . .
There is no social distancing in the waiting area of Ophthalmology. The doctors care more about lining their pockets than the well being of their patients. They push unnecessary surgeries on patients without telling them every available …
This used to be the hospital of choice in 2014 for my mom’s care, BUT NOT ANYMORE. This has been our WORSE experience dealing with the faculty of doctors, residents, nurses, and pct (cna). Now before I begin, not all the Nurses or CNA …
Dr Neancy and her 2 nurses Matt and Jackie are the worse. They all are rude and talk to you as if we as the patients are there kids when dr neancy doesn’t have a decent man to give her kids! I was lied to several times and held hostage …
Took my wife to the ER right arm tingling, numbness and burning sensations in both hands. We had to wait 5hrs. Yes 5hrs! To get taken to the back to be seen. After being taken to a room in the back we had to wait some more. Long story short …
4.5⭐ In 2003 I had to have brain surgery to repair a leaking aneurysm and met doctors in several fields that were the top doctors in their fields of expertise, they each recommended the other. The facility is a teaching/learning hospital …
Honestly, I did not even think to leave a review when what I am about to tell you occured to me. I am a patient with end stage renal disease, having been diagnosed at 29 years old. 8 years after a successful transplant, my PCP called me …
Very nice staff! With good attitude , very nice doctors as well. DR Lack was very nice! He will do surgery on my brother and we have faith in him. We trust him. Very nice nurses as well as radiology . Very good hospital , been to SINAI and very bad service. Loyola medicine is the best hospital I’ve been too so far!
Do not go here if your on the insurance is Medicare and Medicaid and if you are currently in this facility you should be seeking a transfer out as soon as you can. They refused my mom for having this type of insurance after having her …
From my mother: After a weekend of taking my mom to immediate care center twice, we were sent to Loyola Emergency center to get further treatment. What a mistake! The waiting room was a mess, the bathrooms had blood and poop all over …
There have been multiple occasions where I felt like this hospital put my health and my sons health at risk. My stories are too long to put on here but they are riddled with mistreatment. If you truly want help and want doctors and nurses …
Worst ER experience of my life! I truly felt like I was in a horror movie, or an episode of the Twilight Zone. Better yet, this is what I’d imagine a Cook County Jail hospital visit to be like… after just assaulting an officer and maybe …
Came here for a wonderful surgeon-and he was! Most other care was an embarrassment! Was to have OT, never showed,. Moving to a new room- many hours later I’m number 20 in line. Doctor mandated 2x a day walk- lucky to get once a day(one …
I saw Dr. Leonetti on referral from my ENT. Dr. Leonetti was wonderful, he’s doing surgery on my ear in December. He was very friendly, personable and took plenty of time to explain the procedure and answer questions. I was back in an …
This is in regards to the billing department at Loyola. I called them and simply asked them to send her a receipt of payment the lady insists she is not in charge of sending out the receipts so she transfers her over to another guy who says …
Absolutely the best hospital. My son has special needs and they meet those needs and go even further to make his visits productive. One of his Drs even comes to our car to visit my son for those times he won’t go in. That is service! Thank you Loyola staff… all of the staff!
The E.R. wait time is the absolute WORST! I came to the emergency room at 6:00 pm I was triaged rather quickly but I was not taken back until around 12am!! Not only was the waiting room full to the max but I seen at least 7 people leave in …
Terrible . Sat in the waiting room for 9 hours straight (Not even exaggerating) no one said anything about my X-rays due to severe neck pain. I am from Kentucky and NEVER experienced this. I very much understand other people needs, I have a …
I’ve been waiting in the ER waiting area for 5 hours now and I’m still waiting!!! This is past ridiculous. No one should have to waste their whole day just to get assist at an hospital. I’m highly disappointed. Is they know the wait will be …
It seems everyone’s negative reviews are in the ER. I can’t speak for the ER, but I can speak about my surgeon, Dr. De Jong, and his office care. The nurse was so sweet. She kept calling me “pretty lady” and “baby.” She was a real mama …
Most people in reception and definitely on the phones are rude, they rush you, and many times just don’t listen. I literally hate calling or going to this hospital. Definitely hate calling and talking to anyone at any part of this place. I gave it one star in hopes my review wouldn’t get messed up as everything else has.
I won’t burden anyone with my experiences. I firmly believe the staff and doctors carelessness and lack of motivation in their line of work, caused my family member to suffer and decline more than they already were. The facilities are …
Wish I knew that we could leave comment 5 years ago. My nephew died after 4 days waiting for MRI they said one machine was down and other was being used ,so they kept canceling. Horrific car accident they attached his foot …
We came here because a friend recommended this hospital. A family member is having abdominal pain and is throwing up. After seeing the triage nurse and a xray we are still sitting in the ER waiting room. Its been over 5 hours and no one …
Incompetence time after time. Nobody is helpful, it’s like they are all “put out”. Nothing ever works, from MRI machines down to the elevators and parking machines. The admin checking people In are always on their cell phones or texting or talking amongst each other.
Worst place to go. I have never had such a terrible experience with a hospital and billing department in my life. I would rather send my family to cook county hospital. I will start from the beginning. My prenatal care was awesome but when …
The surgical doctor was awesome! Super nice man. However, the front desk lady is very rude and made me feel like I annoyed her with the SINGLE question that I had asked her. Its unfortunate that family is worried about another relatives …
Don’t know what exactly happened but the customer service has greatly deteriorated here! Twice in the past 1 month, have had to get simple, fast lab work & twice the lab was closed earlier than its stated hours on their website! And I’m not the only one. There were more patients arriving height after me fir the same! Changing hospital!
This is a wonderful hospital. My son had to go for surgery. And everyone was very helpful. From start to finish. Nurse very friendly and caring. Doctor made sure my son knew what to .expect And kept me informed.
This hospital ignored my wishes to be discharged and sent me a huge bill for services that I did not ask for. Ended up having to take my own IV out. Do not go here, they don’t respect patient wishes and have some of the highest charges out …
This hospital is HORRIBLE. . My 14month old son did not get seen at all . I arrived at 10:02pm on Christmas Day we didn’t leave until 4am without being seen . This people there do not care about the patients at all then the nurses act as if …
The E.R wait time is beyond disappointing. I arrived here at 12:00 p.m with my 11 month old son and It’s about 3:30 now. There are patients here that have been waiting since 10 am. So Unfortunate. All they said at check in was to wait until …
honestly the worst hospital ever. my mom came in and was placed on the top floor which is known as for major things and while she was in pain nobody cared to help, workers would sit there and take HOURS to give you medicine which wouldnt help at all and paper work that was not necessary at all.
No way someone should have to wait so long in the er. Totally ridiculous. Obscene waiting times.
I would give 0 stars if I could. Horrible disgusting hospital. The nurses are rude and nasty. I had a nurse leave me bleeding and on the verge of fainting bc ‘I was fine she’s not helping me’ while I had an infection that almost killed me. Disgusting horrible horrible place
I was in Dr. Meghan Hunter’s office in Oakbrook office. I was treated with respect by her staff. Specially I would like to recognize Cecilia, Diaz for her services. She educated me and answered all my questions thoroughly. Thank you …
Took my wife into emergency room at 8:45 am there were for people in front of us and did not see a doctor until 3:00 pm. they did nothing for except to tell her to take ibuprofen. I would not take a dog to that ER. the only reason we went …
The ladies at the front desk in pediatrics are so rude. They always answer in a bad manner and are upset when you ask for something. They urgently need some Costumer service advice. We like very much our pediatrician at Loyola but this ladies are the first face at pediatrics and definitely are not a good experience.
I’ve been in waiting room for 7 hours so far. Came in with chest pain and difficulty breathing and lightheaded. Why I am I not getting checked out?? I’m losing more breath every minute. This is not right. I feel like I’m having a heart …
This institution wastes people’s time. We wasted 9 hours on my mother’s cat scan and almost half an hour for “papers.” Once the cat scan finished, a nurse told us we’d have to wait for papers but the “papers” was a simple sheet of paper, may I mind you.
I was sent to the emergency room after the The Immediate care clinic in River Grove Doctor who Happens to be the Medical director of the Emergency room told me I needed Bloodwork and Chest X-ray because I didn’t look good at all. Well he …
Do your self a favor go some were else. Nurses and doctors were good and friendly but you can find this at other Hospitals. Their billing department is so bad it is unreal. For four months they refused to acknowledge insurance payments even …
Worst possible place to birth a child.. no one knows what’s going on. They let my gfs sugar get in the 300s when they had a sliding scale to follow but 16 units of insulin is ok to give to a pregnant diabetic an send her to bed. All the …
There’s nothing emergency about this place the nurses aren’t nice and it takes people 6hrs to get seen by a doctor. I came in to this place a 3p.m. today and I’m still in the waiting room at 8:46p.m.
Saved my life after multiple gunshots nurses were caring and attentive I only encountered one rude staff member during my 25 day stay at this hospital. Food was fairly good. Only complaint would be doctors are always in a hurry dont really stop and explain alot.
This is the worst hospital I’ve ever been too. Thank God I wasn’t a patient. My boyfriend came in for a traumatic iritis to the ER and there was 2hr wait to see the doctor. Then we were told the optometrist would be there when we got there …
June 24th 2018
When I came into the ER I was 3 months with really really bad morning sickness! I’m talking about , constantly throwing up , gagging every 3mins , spitting in a …
I’m so disgusted by this place it’s a shame on how I was treated. I literally had a miscarriage in the waiting room. And when asked how long and what can be done I was simply told there are other pts ahead of me and since I was there a day …
Worst hospital ever – my father had Parotid cancer and was operated on by Dr Borrowdale ( Rude and incompetent doctor ) he was disfigured and had severe nerve damage along with the cancer coming back immediately after radiation. He was …
01/14/2020, I went to the ER at Gottlieb Hospital due to chest pain. I was triaged and taken to the back fairly quickly. I was told by the doctor that they were keeping me due to some abnormalities seen on the EKG. I had to stay over night …
If I could give zero stars, I would. I take my elderly neighbor here for her doctors visits. She is on 24/7 oxygen and is easily tired out so I always get her a wheelchair. This is the ONLY hospital I’ve ever been to that does not have …
I don’t understand a single one of the negative reviews for this hospital! I have nothing but amazing things to say about this place and the people in it!
I was in the ICU for 1.5 weeks (intubated for the first week). The doctors there …
My second time dealing with cancer. I am beyond grateful for Dr. Bucholz. She is always reassuring putting my mind at ease. She returns calls promptly. She is so sweet and makes you feel like you are the most important person that there is. She never rushes the appt and is accommodating with your schedule.
This is a great establishment, not only did they save my life after multiple surgeries from the ER, to the ICU I cannot thank the staff & company of Loyola enough for being there. Even after long stressful hours they found time and …
This hospital has changed over the years.. my mom has been going there since 2012. That was the year the hospital was GREAT. And a few years that followed. Now I believe since Covid many doctors that have been there for many years are …
As everyone mentioned the wait time in the ED is absurd. There’s no communication whatsoever! There’s people here sick. And in pain. My dad is here because of his lungs. He hasn’t been seen in 8 hours. And we are still here waiting. Like …
The worst hospital in the immediate western suburban vicinity! Filthy, antiquated equipment, horrific non trustworthy security, heartless staff, if you simply must go to this hospital I suggest you go to your local funeral home first! …
The cardiac staff never gave us my family the right information. The rooms were dirty I brought me floor wipes to straighten my dad’s room up.
The nurses staff never told us what was going on with our dad. Will not be using this hospital. Ever again.
Ever since my sibling was diagnosed with cancer, I have never experienced such completely incompetent, rude, and negligent staff. I get a phone call from the nurse taking care of her. I ask her specific questions about the surgery, but …
I will not post details on my nephew experience at this hospital because I’m very hopeful this hospital will get better. It’s time for all rooms to be private especially on a Trauma unit where my nephew was at. Coming from someone who’s a …
The receptionist talked on a personal call for hours while we were waiting for treatment. Ot wouldn’t have been so annoying, but were waiting from 11:30 PM though early am hours. No attempt to dim the lights or make the waiting room more …
The staff is relatively friendly except for this one registered nurse, Sarah. Her attitude towards my mom and I was completely unnecessary and highly unprofessional. My mom and I took my sister, who busted her mouth and lost two teeth, to …
Avoid this hospital. My husband was sent here by our local hospital to their Burn Unit on June 25th. It was a terrible experience, not only from the trauma of the burn, but the outrageous hospital policies and lack of competence as well. He …
Came in at 12 noon it’s 7:04pm and I’m still waiting to see a doctor. I wish I could give zero stars…
physician recommended nutrional diet on 780khz radio today# kindly separate advice in two camps# hindu vegetarian# animal diet
I will never be sending my dad back to Loyola again. They have really gone down hill. The are so unorganized there . They preformed surgery on my non decisional father. With out talking to me his poa the hospital did absolutely nothing to …
I had a wonderful experience in 2017, when my then 5 year son had to be seen following a seizure. The hospital staff was kind, caring, empathetic, and took very good care of him. **We did have to wait in the ER to be seen for quite awhile, …
I don’t normally do reviews but I felt it was necessary after my phone call. I sent in my information over the weekend to have someone call me to book an appointment as I’m looking for a Doctor with the insurance that I now have. The doctor …
If you and/or your loved ones want to live, don’t go to this hospital. Worse experience ever, to the point of two family members passing for their lack of everything. This past 2 1/2 yrs Loyola went down hill. Bad staff by this I mean bad …
The emergency room visit was a night mare the staff was rude they would tell you if you didn’t like itcall and complain when in at 8:15 pm and got out the next morning at 10:45 am and still in pain never ever ever ever going back and if I die don’t take me there they might tell ya you have to wait 48hours just because 😒 …
I feel like those who excel need to be recognized. I worked with Sergio in the Loyola Billing Dept and he was so helpful. What I respected the most is he gave me the chance to explain the situation and he dedicated our call to resolving and …
Lack of communication between staff is very noticeable & very bad with patients. Not very clean either. The trash was full since day 1 and was never changed 3 days we were there. Never once offered to change sheets or blankets. When a nurse …
I visited twice and lets say this is the biggest mistake I’ve ever made. The doctor was always in hurry, they did not give me any valuable information, and I never received a call back form the doctor explaining my test results. I was put …
It is a Thursday night at 9:30 and I was with a friend who experienced a bad fall. Could not stand on her own at all and in serious pain. So to start off I couldn’t get into the ER parking lot because the gate wouldn’t go up. Finally …
Waited 6 months for an appointment with Dr Sabzwari for treatment of life threatening lung infections, only to have Jacqueline in Infectious Disease cancel my appointment after I called her out on a HIPAA violation of my information.
I am so grateful for entire labor and delivery team. I had my little princess on July 16th and my c-section went really smooth and good. First of all thank you Dr. Kalee Ahlin and all the surgery team. Every doctors and nurses were so …
Absolutely love this hospital. They made my son feel so much better. The staff are top notch. Best hospital hands down!!!
My appointment was rescheduled because my doctor was removed from the clinic I have been going to without warning. I was told my doctor would no longer be at that clinic. In order to have an appointment that same day I have to travel out of …
I brought my father since he wasn’t feeling well. They didn’t take that long to call us but then when we go into a room. They just stop caring! We been here waiting for them to take my dad for X-rays and scans, but nothing yet. I saw about …
This is my ER experience, I will do a separate review for my Labor and Delivery stay. This is lengthy so I do apologize in advance. I just had my baby on 7/18/19 and started having recurrent, high fevers when I came home that Saturday …
I feel like Loyola overbooks their appointments especially in the Ophthalmology department. Appointment was at 9:45 for my 90 year old mom and it’s been over an hour waiting to be seen by doctor. …
Usually have a good experience compared to other hospitals and clinics. The ER can be a very long wait unfortunately just like most. DR. David Snow is one of the best I’ve had the pleasure of being seen by. Very knowledgeable and spot on …
BEWARE that LUMC uses an unethical, although legal, practice of hospital based billing. You will be charged to see your doctor (rightfully so!), and you will be charged for using the LUMC building itself. Yes, that’s right, LUMC charges you …
Terrible experience!!
They don’t know what they are doing. It’s a shame. I had to change my daughter’s doctor order to a different hospital! Their scheduling department fax machine …
What a MESS! That is the only way to describe this emergency room. I have been in a lot of emergency rooms in my lifetime and have never seen anything as bad as this! We went here because the person I was with has a health plan …
I tried to make two appointments to see my doctor twice , and each one was ahead about 2- 3 months . My wife went last week to see her doctor , and at the door the lady told her to go back at and wait at the car . She waited over 30 minutes and no body called yet . We are so disappointed and we all decided to change our provider .
Went to ER 2/24/20 at 6 pm for horrible back pain, couldn’t even stand up or sit. I had to call an ambulance. Waited for 8 hours, until 2 am. So many people had been waiting for 10 hours and decided to leave. I have worked in many …
This review is specifically for nurse Jen from neuro ICU who works 1st shift. My father in law unfortunately died after 2 week fight in their Neuro ICU department. First several days after a surgery he was recovering very well but …
My husband was transported to Loyola to receive specialized care. The staff was rude. His room was dirty. I begged to be allowed to stay with him because he was terrified and in pain. I was told his condition wasn’t serious enough to …
Had an ear surgery and I didn’t even see the doctor either before or after. Pos op they don’t have no consideration and they keep saying the symptoms are going away even they don’t care. I guess something went wrong and every time is a …
So far so good. I work here. Been here 4 years. It’s a great place to work in my opinion.
Currently waiting for almost 3 hours with my daughter who was in a car accident and was transported here in an ambulance. She has not been seen by a doctor yet even though she has visible swelling and bruising along with a big bump on the back of her head. Horrible experience, ready to walk out!!!!
0 stars if possible. I was admitted not too long ago. The nurses on my floor were nice, but could’ve been more attentive. The food was standard hospital fare. Now, I was supposed to have an MRI done that night. I waited and kept asking …
Have been trying for almost 2 weeks to make an appointment – all efforts so far have been unsuccessful. The people who answer the phone say messages have been sent but I get no call backs.
My experience is with the Kidney Transplant department. I’m so grateful for the excellent job done by the surgeon (a woman, even better!) on both my surgery to remove my kidney and the one to put it in my daughter. The nephrologists and the …
Best hospital I’ve ever been to. Their pediatrics team are ANGELS. They take amazing care of the kiddos and are as kind and patient as can be. 10 stars if I could. Dr. Mike White, Ms Deb and Ms Mindy in PICU…THE BEST. Ms Carol in the regular Peds unit …best nurse ever. Real life angels. THANK YOU!!!
3 Stars because we were in the waiting room for 4 hours. Staff were really nice but waiting for 4 hours? I heard that someone were there since the morning it was already night time by the time we left.
If I could 0 stars Oral surgery department. I would. I have had 3 different appointments. 2 of them got canceled and reschedule without my permission. Both times they have claimed that they have called. But there were never any phone …
Terrible service. Shockingly incompetent and uncaring. 6 hours of waiting in ER without updates or check-ins. Promised next-day follow-up call never came. When I called them, the told me that the first available follow-up was 9 days after …
I would like to thank a wonderful and caring professional Dr. Dr. Keith Veselik is a true asset to the profession. He cares and gives 120% to all his patients. I feel truly blessed that he is my doctor. …
I had an unexpected stay at Loyola for about a week and cannot say enough about the wonderful care and compassion I received from every nurse, every doctor, every tech. I feel I received the best, most comprehensive care and left confident …
Service is horrible been here in the ER for over 5 hours. Got stuck 3 times in order to obtain my blood specimens for labs. Is extremely cold in the room. Have been waiting to be discharged on labs that were drawn over 3 hours ago because …
My mother was air lifted to Loyola from Indiana. Not by our choice. If it was up to me and my family we would keep her in Indiana.
My elderly father was there, I traveled 2 hours to bring clothes to my father …
Don’t recommend this place 24 hours waiting for 5 minutes ambulance transfer to another hospital. And won’t let us sign him out either. They said arrest us if we try to leave.
If I could give 0 (zero) stars I would. I came into the ER with my 3 year old nephew who could not breathe and going in and out (lethargic). This ER made us sit for over 45 minutes and would not see him while he was struggling to breathe. I …
I would hug every staff member if I could. I’m incredibly grateful for having been sent to the right place at the worse time of my life. I’m still a handsome, breathing young man and I owe every moment of it to the doctors and nurses in the ICU.
I went in 20 weeks pregnant. I was experiencing flu like symptoms and having severe stomach and back pains. I sat in the waiting room for 5 hours. Within the last 30 mins of my being there I tried knocking on the triage door 3 times but no answer. When I reached my 5th hour I got up and walked out. Worst service ever.
Worst Hospital I Have Ever Been To. Say I’m the Waiting Area For Over 5 Hours In Pain. Nurse Michelle
Checked My Vital’s and sent me back to waiting room after telling them I could …
They carefully treat patients and relatives! Sometimes it’s super busy, and I feel like they may need more staff
The reason Loyola has a high national rating but a low review mainly is because of the emergency room. You will sit in there for over 6 hours waiting to see a doctor, no matter how much pain you are in. I thought it would be different if …
OMG please don’t go here for anything serious. They are very negligent. They cause my mom almost to die when she would just went in for a simple test. The only reason why I gave them a two star is because they did end up keeping her alive …
My brother arrived at Loyola via ambulance on Tuesday, 11/30/21 at 12p. He was having chest pain and shortness of breath. Within 2 hrs he had been seen in Triage. So from 12p to 930p we did not see ONE DOCTOR. A nurse came out …
It is ridiculous they charge for parking. Sick people have ro worry about getting well. Not paying for parking. Most can not afford ot.
Loyola is money hungry.
In 2020 right before COVID-19 hit. I was scheduled to go to physical therapy. But it was Canceled due to COVID-19. I received a bill for it. I contact customer …
Filthy rooms! Nursing staff WAY over worked. If you are inpatient fir GI, you’re the lowest priority. “Treat the Human Spirit” is a crock of….
I would go to Cook County before EVER going back to back! That is, IF I EVER …
No compassion what so ever. Yes understand about covid being high. And the one visit per day. However when your from another city visiting and the son of the patient wants to see his mom because she at end of her road. But to tell the wife …
Took my almost 3 yr old son in on 12.8.21 due to his Pediatrics’ request which turned out to be a 3 day stay in the ped unit. Initially, I was hesitant due to reviews, but I agreed because he already had scheduled appts and Ped wanted to …
If I could give 0 stars I could. Avoid the maternity ward at all costs. I received a spinal chord injury during my epidural and they tried to cover it up. That was 2 years ago and i still have chronic pain, diziness and a loss of balance. …
I couldn’t be sadder with my C-Section experience on 07/30. I delivered at Loyola 8 years ago so I thought we’d receive the same treatment as back then, however, that was not the case. Let’s start w/ the fact that I wasn’t COVID tested …
12/29/22 Update- Still horrible! Smh. Here for chest pains. They did an EKG and sat me back out in the lobby. The nurse just did roll call because people have been here for 10hrs! Literally! …
You might as well shoot your leg before you go because it will take damn near 24 hrs before you get seen at this hospital. I get it, trauma comes first but when you have fragile seniors sitting in a waiting area for over a work shift it’s a problem. If you’re short staffed, hire more people, this has to change. Do better!!!!
I give Loyola Emergency Room 0 ratings. Why? I have had 2 horrible Emergency room visit at Loyola University in Maywood. Each visit was more then 9 hrs waiting period. This week I experienced the worst. …
When people come to the emergency room they are sad they Really don’t need negative employees that are not happy we’re there working at , Been here at the emergency room since 5 PM and it’s 5:27 AM , I asked the nurse to check my wife and …
I delivered my son here at Loyola, the nurses in the Labor and delivery department were 5/5 stars! Very wonderful and great bedside manners. Thank you from the bottom of my heart!!! The next part of my review should not discredit the nurses …
I have a wonderful physician but he is clearly over-worked! The outpatient center is looking more and more like a factory assembly line. My appointments are often re-scheduled. It is an atmosphere of haste. The Visit summaries have …
Parking attendants are ticket happy and rude. My mother was having a procedure done with the GI doctor. She was being put under with anesthesia. So the doctor asked me to park in front of the building at 1125am to come inside and pickup my …
Let me start by saying the staff (nurses and triage nurse emergency room) where nice that’s all. I went to the emergency room twice in the last two weeks to weeks to only be given over the counter medicine for my pain and fever, which I was …
It amazes me how some patients feel that they are entitled to more rapid care than others in the Emergency Department. Such patients as those equate their wait times to the quality of the care they were ultimately provided. While pain is …
I could write a Very Long story about what happened but I’ll save you the time by just saying DON’T go to this Hospital. They once were a good hospital but Not any more! They are there to get your insurance money and that’s it.
Also don’t use Troy Buck he’s a Joke in a Half! Unless you want free drugs.
Dr Miller right out lied to me! I have a cold/flu. I messaged my doctor via ‘my Loyola’ and was immediately set up with a video call with a different doctor the next day at 9am. I have ever done that. The nurse tells me that he refuses to …
Worst hospital mom never made it alive doctors since the beginning try to persuade us to let mom go and mom was recuperating little by little but they gave her fentanyl and this pain medication kill my mom.
WORST HOSPITAL VERY BAD STAFF SUPER DIRTY AND THEY HAVE NO RESPECT FOR THEIR LIVES THEY JUST WANT TO GET RID OF YOU AND DONT CARE WHAT SO EVER ABOUT YOUR LOVE ONES IN THE ICU SECTION ONE OF THE DOCTORS THAT WAS NEW CAME FROM CLINIC MAYO AND CAME AND DID A MOVEMENT ON MY LOVE ONE TUBES AND THEN MY LOVE ONE GOT WORSE PLEASE DONT GO THERE.
Doctor Lopez is fantastic! Compassionate, empathetic, and reassuring. He expresses a confident calm that lets you know it’s gonna be ok.
I only go here for routine lab work because this organization makes it difficult to get care outside of it’s system and I like my physician. Charging $5 for parking if you are there longer than 30 minutes is ridiculous, sometimes waiting times are longer. Not a very patient centric organization
I took my wife there because she was diagnosed with COVID, they admitted Her, She Was Put On The Ventilator and eventually she needed 5 chest tube, she got well from COVID and Pneumonia, with time we received a phone call saying she was …
I brought my daughter to do Surgery remove Appendix
It was a clean hospital everybody the nurses the doctors doing good job with care and respect
I give them five stars
I had my bladder removed (cystectomy) five years ago and had an excellent experience with my phenomenal surgeon, Dr. Marcus Quek, his staff, and the staff of the hospital itself. Something I really love about Loyola is that it has a familial feel. I’m a huge fan of this medical center.
Went in to the emergency room. My appendix almost bursted. I was in extreme pain. Waited 13 hours , nurses did not care. I was crying and screaming in pain. Not to mention everything was a mess in the waiting room. Floors were very dirty …
Great doctors and nurses! Horrible building, rooms, and emergency room system. Filthy too! Walked past tiny hospital rooms that had 5 patients stuffed in each of them! Spare me the Covid concern!
Dr Scaglione and his team are the Best! I’ve been going to him for years and my visits have always been on time and very thorough. I was really lucky to have found him and my health is much improved under his guidance:)
Worst hospital ever! I have great Insurance and all and they had me in the ER literally waiting overnight to see me..and today is only Wednesday so imagine how weekends and holidays Smh there was no housekeeper that made rounds to disinfect …
I have a loved one on her last days. We were there for a hospice meeting and my cousin decided she wants to fight instead of giving up. The nurse Monty then got upset and told my cousin now your going to suffer and you won’t be able to see …
PLEASE AVOID THE MATERNITY DEPARTMENT! I did a very big disservice to myself by choosing Loyola hospital. The majority of the staff i encountered had very poor communications skills and lack of empathy. I’m just very thankful today my baby …
The fine people at Loyola saved my daughters life. It was a struggle but they worked hard for her. I’m so incredibly grateful for that.
Aside from their hard work the facility is also top notch. Kudos to their …
12 hour wait in ER and not even a room , no follow up of any kind when asked about a room was told to ask a nurse , asked another lady again no help. No regard !! Desk women in black scrubs laughing and giggling!! Very dirty rooms and bathrooms!!
Mammogram was quick and easy with super nice staff.
I was there on the 25th of September in the morning mid afternoon. I have no complaints about the staff but one, the woman (I did not get her name) who did my CT scan was the rudest, unprofessional person I hv ever encountered working at a hospital. Evil woman.
I love Loyola and have had some of thee best experiences there with many dept care teams; however this last stay was the worst. I’m still in shock on how bad I was treated. Specifically calling 4 Tower out and the recovery nrse. If you …
The most horrible ER ever. Same people waiting for HOURS with rude staff who don’t seem to care and basically ignore the hurting people in ER. Did I mention the literal HOURS you will be stuck here? You’re better off going to an urgent care clinic.
I’ve been taking my child here for decades. That care is good. But when it comes to adults… not so much. I’ve seen multiple doctors here for issues I’m having. Not one of them took me seriously or tried to find out what was going on. …
My special needs family member came to Loyola for a routine procedure. He requires a massive list of medications daily that the hospital failed to give him for over 36 hours. When his condition began to deteriorate they then said they …
6p- This is on behalf of my husband who waited 4 hours in the emergency room for help. He had food stuck in his throat and could not eat or drink anything. When I arrived after work we were told there was still 20 people ahead of him and …
Never usually post reviews but Loyola and it’s staff deserve this recognition.
First off, folks need to realize it’s a busy hospital with a volatile patient …
Rhonda in Radiology checked us in today at 7 a.m. and was extremely rude. I understand that it was -30 windchill today but don’t take it out on the patients waiting. If you’re not happy working here please stay home Rhonda.
I was admitted to Loyola on Dec 11 for undetermined bleeding from my ostomy. I am from 3 hours away and . The nusres and staff were so incredibly kind and caring. I was scared and nervous and they treated me like I was their only patient. …
I am currently here at this hospital as my father is getting heart surgery. I have come across 3 rude employees and I cannot believe the level unprofessionalism. Being in healthcare previously I was NEVER rude to a patient and I didn’t have …
I saw a review of someone who rated this hospital a 5 stars. It’s obvious that this person either works her or his family does because it’s a complete lie. I understand pain is pain and you must tolerate but ignorance from the staff should …
Terrible treatment of patients Drs are insensitive and discuss terminal illness patient condition in their presence. The male nurse caught an attitude and refused to turn my family member on his side as ordered by his dr because he was …
Horrible way to run a hospital. I came for some blood work and according to the website they closed at 5:00. When I showed up at 4:35 after leaving work early to get this done, I was told they closed at 4:30. When I mention the website …
I was seen today at Loyola for a orthopedic appointment. It was clear that there were three of us booked for an 8:00am appointment, and that we were the first appointments for the doctor. Even though I checked in first, I was the last to be …
The most horrible hospital ever!!! The care is horrible! Sat in an emergency room for 10 hours with my dehydrated, horribly inflamed husband before getting taking care, after specifically being told to take him in to the er and a charge …
If I can l would leave this hospital zero star. Took me 3 years to be able to speak about my experience with this hospital and specially birthing center. I had my first baby at this hospital 3 years ago, they induced me 5 days prior my due …
The clinics are over crowded. The nurses are wonderful. The receptionist that checked you in are very nice and understanding. The doctors are not great. They don’t listen to your complaints and symptoms to come up with a real diagnosis. …
I have been a patient here for a few years. I am a patient in the Cancer center. I visited the ER this evening because I was having trouble breathing and have what seems to be some sort of Respiratory virus. I arrived at 1pm and at 9pm was …
I do not recommend this hospital if you need surgery. I was expecting to be put in a room while I was prepped for surgery, instead I was placed in an area where all the other patients are at waiting for surgery. After surgery, I thought I …
Hello I came into the hospital today at 9am due to a hit and run and injuries to the leg , I am currently still here at the hospital at 5:17pm, I’ve already had my x ray and I called over the phone to see what was the hold up and they told …
1st I want to Thank all the staff that showed up to work! I waited 6 hrs with my loved in the waiting room to be called in. When we checked in, we checked in for chest pain. The wait time was ridiculous. After we saw the triage nurse. We …
The Cardiovascular Department here at Loyola is outstanding. Both the doctors and the nurses were excellent during my overnight stay. I was extremely impressed with the service. My surgery was successful and everything went as planned. …
NOPE! I’ve been a patient here for decades. This place used to be great or maybe I just didn’t know better because I didn’t have medical concerns in my younger years. But I’m a senior now and I will not go back to Loyola. 5 years ago I …