Power turned off almost immediately due to bank issue, called at noon to have it fixed, and didn’t get my power turned on until the next day. Awful customer service the whole way through
WOULD GIVE ZERO STARS IF I COULD!!! This is the WORST COMPANY in the history of companies!!! They are complete crooks and you should avoid this monopoly at all costs!!
Called 58 times no exaggeration to get threw once and had to wait an hour to speak with someone for them to say its bad connection on their end put me on hold again for them to hang up on me …. If you don’t want to do you Jobs just say that !!!!
It must be nice having a monopoly on power in Lubbock, because that’s literally the only reason they have any customers at all. Terrible service, random power outages, awful price hikes. You guys suck.
I hope I can give them zero star. They are whole bunch of bandits. I believe everyone live in Lubbock just like me, will wish them bad luck in their life everyday!
Liars and theives! Have a small shop, 1000 sq ft, not even inside city limits, isn’t attached to a city road, on a private lot with no driveway..my electric bill last month was $17.54, storm water was $54.20, that’s almost 3x more,rip off.
Worst, monopolistic, expensive service. If Lubbock had any other option I don’t think anyone would have chosen this crocked company. So many wrong stuff going on and city is feeding this corruption. Maybe they mutually rob people of Lubbock.
I seriously moved out of Lubbock because this was the only power company available and they were terrible. No lie, I would have never moved if this company had even half decent customer service and reasonable fees.
Like everyone else, I think LP&L absolutely stinks! There is no better example for why government should stay out of business! I have 25 houses in Lubbock. Don’t tell me they read the water meters every month. I’ve dug up overgrown grass …
They have literally been caught illegally and fraudulently reading meters, as well as being involved in multiple other questionable activities including class-action lawsuits. In addition to this, they are the definition of a monopoly, but …
Worst electric company ever! Charge people what they want! Don’t read the meters correctly! Pretty sad when your electric bill is almost as much as your rent making it even harder for people to live!
Biggest crooks ever. Moved into a new home with a newborn baby and before we’ve even been here 72 hours they shut the water off… at 4pm… then said “oh you need to come in and switch it for that address” which was not how we were told to setup service by the jerkoffs at Minnix property management.
I make payments on the first of each month, in full. I keep on getting disconnection notices from them that balance is owed. When i log into the website, it shows it is $0.00. …
Its possible that LP&L could be worse but I’m not sure how…this place is a train wreck! (on a good day) why are we forced to give them at least a 1 star?!?!
What makes it worse is that LPL doesnt care at all!
I’d rather live in a tent than give these horrible people another cent. Awful pricing, staff, and service. We all cannot wait until you all lose your jobs and your business is gone.
Have a loss of $1800.00 and LP&L because of “regulations” they are unable to make any payment to me. LP&L as part of the city should have an insurance policy that handles these type of occurrences.
If I could give negative stars I would but it wouldn’t matter anyway. LP&L has a monopoly in Lubbock which means you are at their mercy for their outrageous rate hikes. My advice if you move to the Lubbock area is to live far enough out that you don’t have to use them for your utilities.
By far the worst experience I’ve had with an electric company, customer service is absolutely terrible. A group of toddlers could run a business better than these bunch of jokes.
They won’t even talk to me person-to-person or give me the option to. I wanted to ask a simple question, but instead they directed me to try to communicate with a bad voice decoder. Now I’m sitting in a house in Texas in the summer just hoping the power comes back on soon… doubt it.
Pitiful and embarrassing company. Takes advantage of customers in soo many ways with the worst customer service you could ever expect. Sad that most of us are forced with no option but to have to use them because they certainly would not ever even be a choice given the option.
You need to train your call center, the woman on the phone with me was insanely rude and kept cutting me off when I would ask questions! I’ve had better customer service from a teenager at a fast food drive through than I did from this ridiculously rude woman on the phone.
These people are only concerned about money!!! I went in because we couldn’t find our bill. These people won’t even allow me access our account because my wife’s name is on it. They sure dont have a problem cashing the enormous checks I sign every month!!!
Low rates, but they will find ways to get money out a customer by changing their billing dates without notification. Causing shut off and disconnections. Charging for it
Continues to associate an outstanding bill on to my account without an adequate explanation or means to dispute. Amongst other things this company continues to fail the people it serves.
They are the worst light company over charging on everything especially when you start services they said it would be a $150 deposit got charged over $200 😡 …
Worst company I have ever had to deal with! It’s clear by all the reviews everyone in town has had multiple problems with this company, yet still they continue to rip people off.
Absolutely the worst electric company I’ve ever delt with and the fact that they’re the only company here in certain areas to pick from is ridiculous, they are real life scammers
If there were another power company in lubbock i would not even bother with lpnl (lubbock power no lights) prices are outrageously high even when you keep your home temp the same all year round they still find some way to raise your bill …
Online reviews over 400 negative one star reviews. My story is a drop in the ocean along with the others. How can we as the people of Lubbock get rid of LP&L?
Been on hold for an hour waiting to see when my power will be restored. Keep hearing a recorded voice telling me how my call is very important. How can you give negative stars. This is crazy!!!!
2 time in 2 months my power has been shut off for non payment but upon searching bill was paid and it was LP&L’s error. What a terrible company that represents energy and water in Lubbock. Pitiful and embarrassing
I am trying to set up an auto payment and didn’t work . Very frustrated customer . Bad customer services . Hopping someday will have another company around here and we don’t have to depend of you guys .
You could use MINIMAL power and STILL get charged outrageous rates. Have fun paying $200 bills for a 2 room apt. Just use the other power company. HA kidding there isn’t one. You’re stuck with the criminals.
If I could change providers, I would. The online payment center has been a mess and they’ve bungled my autopay, forcing me to pay late charges. Their customer service was just about useless and I got tired of waiting on hold again. I wish Lubbock hadn’t run Excel out of town!
Come on people something has to be done. This company and all of its execs need to be stood up to and thrown in jail. This company needs to be shut down and a new one to take its place. People are literally moving away just to get away from this trash company. Take a page from some great companies. Lynntegar or SPE.
Negative stars. It’s a crony corporation given power by run by organized criminals who bought up the competition (Excel Energy), then proceeded to gouge customers. When I lived in Austin, my bills were 3x lower! To make things worse, when …
the management of lpand l is either completely stupid or cares absolutely nothing re customer service. and our city fathers are using it for a cash cow so they could care less. this am (july6) our electricity went of. i called every lp and …
Worst customer service I have gotten from a utility company in a while, and no respect for our military service. We had been living on base for the last 18 months so we did not have 12 months of a utility bill (because it is all lumped into …
Ended my service and stopped billing me for my address WITHOUT ASKING ME. Apparently anyone can make billing changes to any account. Will be reporting to wherever I can.
No one in the NOC. Called and reported outage three hours ago, they said they knew… Zero response since then, no one around us is out, so it’s a simple transformer. Clear weather, no reason for outage. Been on hold for an hour now trying to speak with anyone. No response. Unreal. Terrible service. Terrible company.
Been paying them for years. Got behind with all this “happy holiday” and paid via bank yesterday but LPL turns off electricity and as a departing gift give a reconnect fee. We really need another option. LPL has a monopoly on this town and …
They’re scammers. Despite the fact that the KWhr pricing hasn’t changed and I’m using less energy (as per their usage chart), I’m still somehow being charged more, these past two months AND my roomate wasn’t even here. They have a monopoly and Texas government needs to take action.
Depending on the issue you will have to go to 3 seperate stations in the building to take care of a problem. I’m upset they are the only option for power in lubbock. …
horrible staff, obviously sub par IQ employees, how is this not a monopoly? why are there no checks and balances? I cannot wait until solar panels put this drain on society out of business. I wish south plains electric would put them out of buisness
Ridiculously expensive and I’m pretty sure they lie about electricity usage to get more money. My Bill has literally been like $60 more than usual and I keep my A/C off as much as possible including at night.
I would give literally 0 stars if possible. I had a problem with my bill and LP and L proceeded to hang up on me twice in a row. Terrible customer service I am surprised that they are able to conduct business and serve the community in this manner.
I was calling to set up a bill and had a one and a half hour argument with the person on the line because she kept telling me that my address didn’t exist. I was accused of lying when I was just trying to set up my payments. I’m not stupid, I think I know the address I live at. Horrible customer service!
LP&L is the worst, most shady, crooked company I have ever dealt with. 100% total monopoly. I would rather buy 100 cars from Reagor Dykes than be a customer of LP&L any more.
Absolute worst electric company in existence. They charge so high, then I just got a letter to charge me $285 for a deposit. I’ve had them for over 10 years. They don’t care about the tow, only money.
They cut our power off once claiming we hadn’t paid our bill (which we had) and it took them over 5 hours to come back and turn it on. And of course they didn’t even apologize for the inconvenience. Crummy customer service.
Worst power company. Using its monopoly in Lubbock. The rates are too high compared to major cities. I used to live in Fort Worth and I paid 35-40$ per 1000 units. Here 700 units cost 80-90$.
I had them for 2 years. A couple of months ago, they somehow lost my address, so I haven’t been getting my bills. I didn’t realize this until I get a call from them telling me my bill was due and I had to pay a late fee. This happened …
Misreads meters happen about every other month. Got my power shut off over $.12 and they would not negotiate with me for any reason. Things were halfway manageable a few years back, but their miscalculation of rates forced them to raise …
I hate this company went to go pay my bill get back home and they cut my light off. Then was so rude about it and said they will be out sometime today y’all rush over to cut it off but will take all day to come back out lp&l are the worst company ever don’t deserve any star
Get a human being on the line. I need to talk to somebody not a robot!!! LP&L you always mess up your readings and fail to correct at least two times a year. You are literally the worst company in this town and do nothing for your customers …
I called in today for requesting a address verification letter which usually need to apply in person. But I need this letter as soon as possible, customer service staffs are great, they write down the letter for me and email it to me promptly. Great service!
I literally bought a house outside of their power grid reach because I hated them so much… The way these people are currently running their power system is questionable on every front, I would never consider buying a home in lpandl …
Worst “company” ever. Customer service is absolutely terrible on phone and in the building. Random price jumps. Monopoly over the city of Lubbock. When I moved, I moved out of the city to avoid them. Wish I could give them negative stars.
Just moved to Lubbock and got our first bill for not even a full month and it was $250. We have less than double the square feet of our old apartment in Arizona and we’re paying near triple what we were paying there. Way overpriced. I’d give zero stars and switch to a new company if I could.
Chaka is a great customer service representative. When our electricity was accidentally left off when the meters were changed, she immediately put out a work order to get the situation resolved and was very apologetic for any inconvieniences caused.
Worst electric service in the world. Payed them two times and came and turned my electricity off and had to wait 7 hours for them to turn it back on. Then charged me 55 dollars to have it turned back on. You guys are absolute garbage. I’d put less stars if I could.
My partner is on oxygen and our electricity went out at 10pm hello no emergency # where it’s an emergency call. Still waiting for assistance. They suck plus our bill keeps going up.
If I could give zero stars I would. The monopoly they have on Lubbock is unfair to everyone in Lubbock who can not go to anyone else for service. My bill is always way more than it should be but I can’t do anything but pay it or be powerless smh.
There is a reason why this company get more than 300 1 star review. They are way overprice and I have no other option but to go with them due to there is only 1 utilities company in Lubbock. So, technically speaking they are monopoly.
i wish a 0 star rating were an option. this company is so money hungry. nickle and diming their customers at every turn. unreasonable rate hikes, payment arrangement fees, “customer service” is a joke. i hope and pray that this company goes under and all their employees feel the pinch as hard as theyre making it for their customers.
Worst power company I have ever dealt with. they are a monopoly and know it and are extremely arrogant. Complaints do not help as appears no one is willing to do anything about it. The words customer service are not in their vocabulary. If they were not a monopoly they would have gone out of business a long time ago.
I’ve been trying to get my water switched into my name from Bentenboughs and I stay on hold forever and nobody answers. Then it just hung up on me. This is awful!!! What’s the point in having a number to call when you’re never able to speak to anyone?? Wish there was other options in Lubbock for water.
Customer service isn’t helping the customer they’re simply their to relay terms and conditions.
Pricing is ridiculous with reasoning that seems unreal but there’s nobody ever …
Honestly the worst electric company in the state. No communication or courtesy for customers. As the only electric company in the city you’d think they would be able to accommodate customers and make sure that issues are resolved instead of …
Had a problem with the auto draft system TWICE, each time I was expected to pay the penalty charge, again, TWICE. These people will not contact you when a billing issue arises, and then take no responsibility for the lack of communication. …
Government monopoly masquerading as a power company. Priced twice as high as the next closest competitor. Has failed to do routine maintenance and has the worst costumer service ever. I’d rather get kicked in the shins at the dmv than deal with LP & L.
If 0 stars were an option that would be my choice. This company only serves to take advantage of the people of Lubbock. They have a monopoly on supplying electricity to the city due to regulations and take FULL advantage of it by charging outrageous prices and providing pitiful service. This company needs to be shut down.
Regularly do not provide statements online. They will not adjust any bills for their mistakes, and they will rarely allow you to create a payment plan that is actually useful. Incredibly corrupt. Try to avoid them and buy or rent a home in the area that the Co-op serves.
Doesn’t deserve a star at all making me pay almost a $1000 their deposits are ridiculous I asked to speak with someone higher couldn’t get me someone. No on ever told me bout a deposit once and now they just throw a big deposit I asked them …
Tired of the rude customer service. Call to ask a question about something on our bill and about transferring our stuff to a new home. We get told, after it took over 30 minutes to even get ahold of them, that they’re closed now and the …
I purposely found a place in Wolfforth just to stop paying lp&l. If everyone stopped paying them, they wouldn’t last more than a couple months B4 shutting down. Power comes from people and numbers not crooked companies. Its awful all the ppl getting shafted from a horrible company.
0 stars please. Can’t get out of this company unless we move… so if you’re starting with LPL do NOT do auto draft. EVER. If you pay your bill early…but it still “drafts” nothing… LPL will give you a lovely charge of $30. and of course they will not email or contact you about the charge…even though it ‘freezes’ your account.
Some of y’all have no clue just how bad they really are…. I lived in a 3 bedroom 1200sqft Townhouse in NW Lubbock in 2007 with my 2 roommates. In the summer we set the thermostat to 74°, even though that was way too hot on many days. We …
After reading the reviews I was prepared for the worst customer service, but I wanted to give credit to my representative April who talked to me and helped me take a look at my highly overpriced bill. She was actually very helpful and I …
Haven’t been home for 6 weeks, suddenly have a higher bill than in the months I’ve been here. Then I requested a special read, they never came for it. Now I am even charged a past due date fee, never payed my bills too late though. …
I find it amazing that LP&L can tell you what your bill is but not why they charged late late fees for late fees. I tried to get power switched to my apartment from my house and they said i owed $797. I do not see how that could be, and what is the kilowatt per hour rate????
Very poor notification of changing the customer’s account number… Just happened to see a message from my bill pay thru my bank that payment was denied because of a change in account numbers.. Really! Poor communication ! and again you act like you are not customer service caring…so disappointed!
Not me being without power as Texas is going through the coldest temperature is it is ever seen!!! Not me pleading and telling them that my unemployment has messed up and I have not been received unemployment in the past five months!! Not them carrying!!!! This is a disgrace I don’t understand how these people can sleep at night!!!!!
Seriously the worst and most corrupt utility company I have ever had the misfortune of dealing with. Just spent 30+ minutes on the phone to speak with a manager simply to express my concerns about how they handled a situation and was hung …
I’m getting real tired of my electric bill being outrageous because it’s summer and I want to use the AC. This place sucks and they don’t even care. I can leave this comment and they won’t see it or they will and ignore it. They only care …
I’ve been attempting to call for 3 days now. I have been on hold for a total for 3 hours. I have yet to speak with a representative. I believe they are not set up to handle the call volumes of Lubbock. This is inconvenient and ridiculous!
I would give 0 stars if that was possible. Terrible customer service. Every July I get a bill that’s $700 and they say I must have had a water leak but there’s never a water leak. Can’t wait for there to be more providers to choose from. My family will switch as soon as possible.
I would like to add that my experience w/ TP&L has been electrifying!!! Vickie was the best, she was so friendly and kind.I felt as if I had known her forever.Ive been meaning to Thank Her for her excellent service in trying to get my electricity on and keepin me informed on status..Thank You Vickie
Terrible! Absolutely terrible! They are a monopoly and have high rates that take advantage of Lubbock residents since there are no other competing companies. You will get what you deserve and I will be a part of the protest against this …
So these peoples auto payments apparently don’t work. With most company’s, you would get a courtesy call, email or something to let you know your payment didn’t process. With LP&L, they just come shut it off without telling anyone. This company makes me despise living in Lubbock
You folks in Lubbock have no idea how good you have it. Phenomenal prices. Never a single problem with our electricity in four years. Wish I could say the same for my service in Dallas with a different provider.
They are by far the worst people to deal with. I waited on the phone for an hour and they still told me that they couldn’t do anything, and that I was wrong for calling them for payment problems on their system.
I just set up my account so I can’t say much as far as the actual service goes, but I will say the setup was extremely easy and the customer service was great. I spoke with Linda to set up my account and she was so positive and friendly!!
ABSOLUTE WORST! Get confirmation numbers for everything! I called two weeks ago to have my service shut off. I got a bill yesterday and was still being charged! I called today to fix it and they told me they would search through phone …
Just finished, for the lack of a better word, my relationship with LP&L because my son graduated and has left Lubbock. After I hung up I realized that every time I called about something regarding my bill or an issue it was always easy to …
Are there seriously no other electric company that isnt corrupt or screwed up? First time ever I had to provide photo copy of driver license and SS, and first company ever that doesnt allow deposit fee waive at setting up auto payments …
million dollar car company cannot afford to have person-to-person call you or talk to you, when you need to talk to somebody or resolve a problem or questions the phone is always busy .but nobody calls you back. Services pretty pathetic
Terrible customer service! Lp&l has became money hungry company and its just been getting worse. I called to solve a billing issue and the woman just kept trying to talk over me. I already paid and now I have to pay again!
It’s no wonder your employees got shot at a few years back.
RUDE!!!! They make you pay a deposit and then won’t return it (even after you are never late and have paid every bill), they make you apply your own money back to their bill. Lubbock city council can suck it as well as LPL. This is why they shouldn’t be allowed to monopolize.
One star is incredibly too generous for this company. They charge WAY more than they should. Prices are completely 100% absolutely ridiculous. I would rate them a -5 out of 10. Would NOT recommend to a friend, or even an enemy. 🙃 …
If I could give a negative star I would….worse electric company I’ve ever dealt with! They made a mistake on billing and basically billed me 2 months one month because THEY made a mistake, so now I’m getting punished, the customer, for …
They’re thieves and liers and its about damn time someone started a petition to get another company in charge how is it that a 2bedroom home’s electricity bill be almost as much as the rent without hardly anyone home ever?don’t make any …
They have no one holding them accountable for charging outrageous prices and not reading the meters right. We are expected to just pay whatever they say cause we don’t have anyone else to go with. Its a horrible system and needs to be fixed.
Thankfully I don’t have it as bad as most of the reviewers on here, but regardless my experience with LPL has been ridiculous. I’ve been trying to waive my deposit (now receive credit back) for the past month now. I’m a college student, …
The worst power company I have ever had to deal with. The coustmer service is horrible. They sent me a shut off notice before they sent my first bill. I didn’t get the shut off notice until two days before they were going to shut me off. …
I would give 0 ⭐ we already had 2 separate accounts one for our house and one for business. Now because they moved and started changing everything we have to pay another deductible. This is BS!!!!
This company robs me every time I pay my bill. I can use less power and my monthly bill will go up. When you ask them, they tell you it’s because everyone was using their ac units. I never turned mine on! They lie to us every time we speak …
Terrible rate increases and absolutely nothing we can do about it..so tired of my light bill being as much as my house payment. I live in a small 3 bedroom house with my husband and child whyyy are my bills so darn high ALL THE TIME..Summer …
I just received my first bill and was not explained that I would have to pay any kind of deposit, fees, etc. I am so very disappointed I had to come back to LP&L, this was what I was afraid of.
If I could give a negative 5 star review I would!! Their customer service is down right rude. They will NOT work with you at all on your payment if your 9 days late and they totally take advantage of their costumers because they know they are the company that will provide us with electric and water. We don’t have a choice .
Turned my service off for non payment, only a payment had been made 3 to 4 days prior online. Caught the guy outside as he was leaving, he verified that i had in fact paid, and turned it back on. Do they not verify any of their info before …
I wish I could give this company a negative 50!.. I had a water line burst under my home and my husband shut the water off and our landlord took 3 days to fix.. So for 3 days we had no water.. Well got my bill a month later and it was …
Poor communication skills. They try to be helpful, but i moved apartments and they did not do or even brief me on how I would then be charged, and now i owe late fees. I automate all my billing, Lp&L has had 4 issues over the past 3 years …
The worst “company” out there. And you’re stuck with them because they’re a monopoly here. Bills upwards of $270 in the summer for a small 3 bedroom house. You can never get ahold of anyone to talk about the issues. How do you go from 3 …
It’s funny when you see a company collectively rated so low; you have to wonder if it is the nature of the industry or is the specific company really just that awful. With LP&L, unfortunately it is the latter. Some companies are …
Absolutely outrageous bills no matter what i seem to do or change in my home. I have relatives and friends in the austin area that dont deal with utility bills near this high! Sat on hold for 45 minutes with the emergency line never got an …
Can’t say I’m a fan of this Lubbock Monopoly but I am a fan of SUMMER who was amazing over the phone. If every LPL rep was as customer service oriented as Summer, this company’s reputation would be excellent, unfortunately that is not the case. But thank you so much again to Summer for helping me with my issue you are OUTSTANDING!
3/10/2021 1:54pm with the increase on the spike of the bills because of the winter storm. this is only an opinion or suggestion for me. just don’t pay the bill! I know that’s easier said than done but I think we need to get generators and …
Giving them one star is being GENEROUS. This is THE worst experience I have EVER had with an electricity company. They charge you insane fees, and raise your rates OFTEN with no notice or explanation. It is sad we do not have any other …
It’s 2020, your website needs a revamp. This is one of the least intuitive interfaces to the internet since say….. 1990. Two examples: FIRST when setting up an account online, you’ve got that first paper bill in your hand and you SO …
While there are a few polite people within the company, I feel that this entity should be scrapped and reset to better assist in the service they provide. I had auto-pay setup with my bank at only the house i live in now, and used the same …
I’ve been using LPandL services for almost 2 years now and have never had a problem until now. I had just recently called in because I currently have a 5$ late fee which isn’t bad I was just curious what it was from. I have never had a late …
LP&L is a joke of a company. They are extremely unhelpful in anything and everything. They have a monopoly over the city of Lubbock. They are ran by the Lubbock city council for god’s sake! Because of this they don’t allow any competition …
The company is terrible. They have been unavailable to call for over two months when you do call you talk to a rude agent who is usually no help and in person is even worse. If there is anyway to avoid using LP&L highly suggest
If it would be possible to leave a score lower than what it is allowed then I would. I have never dealt with a business that shows so little consideration for their customer base. I’ve dealt with problems with a water bill this past summer …
This really should be illegal! They charge a ridiculous amount for electricity because we just don’t have a choice. It’s a monopoly, run by the city council!!! They raise rates for their own raises. It’s disgusting. The service is …
They are supposed to have someone come read the meter once a month but that definitely doesn’t happen even of their records show someone came. I’m not sure if this is a problem with the meter readers or LP&L not sending people. Either way, …
ABSOLUTELY the WORST company I have ever had the horrible pleasure to be under. I set up auto pay to pay three days early. So I wouldn’t ever get charged late fees and I get a call saying that my account is past due and get charged a late …
Really LPL I’ve been calling last 2 days I can’t get in. As much money as you people make you would think y’all could afford extra lines for people and No I don’t like paying online Wonder who’s getting all the Dinero!! Mrs Rogers
So get this, LPNL canceled my account in the apartment that I’ve been living in for the last 9 months. They didn’t tell me, they shut off my power. Then they charged me money – equal to 3 months of what I would normally pay- to reactivate …
LP&L is the biggest scam west of Wall Street. It will not surprise me when they are eventually indicted for extorting their customers. They don’t have digital meters, so you are at their mercy when they charge you the cost of electricity …
Absolutely awful. LP&L is without a doubt one of the worst companies I have ever had to deal with. They will bleed you dry of every penny they possibly can. Then when you need assistance due to a downed power line, you’ll be told “sorry, not our problem”
I wish I could rate 0 starts. This company is absolutely criminal. They steal money from everyone. I lived in Lubbock for 4 years and was constantly paying hundreds of dollars for utilities in a 1000 sq ft. apartment. Moved elsewhere, now …
Absolutely the worst customer service ever. If you’d like to be charged an entire month’s “base rate” when you don’t even utilize their service for a full billing cycle, these are the folks for you. If you’d like to be forced to use an …
In order to give a review I had to give at least 1 star, ridiculous, anyway… LP&L doesn’t care about their customers!!! I have 7 children at home, 3 are my grandchildren 2 of those are 10 month old twins, 1 of which has medical …
Because they are the only option within city limits, LP&L get away with highway robbery, especially in the summertime. I get that usage might go up a bit, but not what they are billing me for. I shouldn’t feel the need to get a second job …
Always paid on time and today electricity was shut off by them and they tagged my meter at my apartment complex. Call them and they say I’ve always paid on time (surprise) so they are showing I’m active and have electricity. Hours to send …
The worst electrical utility company I’ve ever witnessed. The rates are outrageous, and there’s nothing you can do about it because they’re a monopoly. I didn’t occupy my apartment for 2 months; all lights and AC was turned off, and I did …
I would rather pay a professional soccer player to come kick me in the nads once a month than continue to rely upon what is without a doubt the worst run service provider in this hemisphere. …
Absolutely ridiculous. Robbery. Took away deposit and charged reconnection without any notice at all, then didnt even credit my 375 dollars back into my banking account. Credited my lpl account. Only business I have ever seen ANYWHERE on the internet with a 1.1 review rating!
Definitely 5 stars! I usually dread calling any customer service stations long waits ect, but Ellie proved me wrong. She was so patient & literally made my life so much easier when it comes to managing my apartments. She went above & beyond …
Absolutely the worst company ever!! I didn’t know how these people even sleep at night! We were out of town and late for two days and the disconnected our water without any curtesy notice. Even after the full payment was made and the rep in …
This company is getting RIDICULOUS!!! I had to pay over $800 to get the light back on in my name because of an outstanding bill I owed from OVER 5 years ago!!! Okay I understand that part ALL they want is money!!! But if that wasn’t enough …
Zero if they would allow it. Stunning combination of incompetence and clear criminal behavior. I just bought a house and set up the utilities to switch over to my name 2 weeks ago. Went to the house today, 1 day after closing, and the power …
LP&L are….in a word…crooks! I have electricity, gas and Water all from different companies and my water bill (LP&L) is by FAR the most expensive out of all my utility bills. And I mean by FAR. It is usually TRIPLE than my electricity …
DO NOT SET UP AUTO PAY. The billing date changes monthly and they slip in late charges without notice. Happened to get an automated courtesy call this last month notifying me that my payment was late- which is odd because someone from LP&L …
Worst company I have ever worked with and was lied to. I paid my bill for what was due in full and I come home to discount… I call they said they would reconnect first thing in the morning here it is 1:40 and I still have no power. Thanks …
If i could i would leave zero stars. I went up there to pay are bill 1300 dollars we payed. And ive already called up there 3 times.we have been out of power for over 24hour our light should have been on yesterday.And there staff is not …
This is the most untrustworthy company that has every received my business. They will look for any reason on billing you extra and are unwilling to listen. I never never never write bad reviews about a company. I will be going to the BBB …
The only notable things that aren’t horrible is that the electricity works and the water isn’t poisonous. I’ve been on the phone for 2 hours attempting to pay my bill after they just quite letting you manage your account on their website, and then just randomly hanging up after telling them I was trying to pay my bill.
My experience with LP$L has been poor. I was so happy to tell them I was stopping my service because we were moving. They seem ridiculously expensive and have at times increased the costs with no apparent reasoning and we got a notice that …
Seriously garbage company. The services perform just fine, their staff is very courteous. That is where the positive points end. Their bill-pay system is a nightmare! They can’t just roll over your first month bill to make your bills come …
they clearly need competition. they supposedly lost my security deposits two times. and i don’t know what happened to it, but they kept telling me that sent it to my old address, knowing that I had moved out. They completely refused to help …
It is November and cold. My bill should be going down during these months but LP&L expects me to believe that in 1-mth we used nearly the same amount of electricity as we have over the past 3-mths combined. This company is a scam & I hate that I am forced to receive service from them as they are the only option for service.
If I could give negative stars, I would. Thieves is the best way to describe them. My payment was returned because of a bad checking account number. Funny how my last payment went through with that same checking account number. I know it …
This is the worst electric company on the face of the earth. Terrible rates, horrible customer service, They are only in business because they have no competition. They charge hundreds in deposits for tiny apartments. Someone needs to shut …
They shut off my electricity and once all my bills were paid they did not turn on my power in a timely manner, it is overpriced, badly run and a bad company overall. I’ve been sweating for 3 hours now waiting for my power to come back on …
The one star rating is because I can’t give zero stars – It’s a good old boy monopoly – cronyism is crazy and probably a bit of nepotism if anybody cared to dig very deep. I have had to deal with them for 20 years and have interacted with …
I have had automated payments set up for years. Today I get a letter stating that my bill is past due and they’ll be cutting off my utilities if I don’t pay it. I got on the phone to pay it through the automated system (the letter came on …
according to them. We definately need options in Lubbock. It is the worst company to deal with in Lubbock. Customer service are only doing their job so I have no issues with the people answering those calls. Its the City of Lubbock itself …
I wish I could rate this with 0 stars. I have plenty of not good things to say about this company. To start, however, it is impossible to get ahold of these people unless you make the trip all the way to their office. Why even have a phone …
Unbelievably horrible pricing and service, I cringe every time I have to put one of my properties utilities on LP&L – because they WILL gouge you every time. …
Terrible customer service. We’ve been trying to resolve bill issues for a house that we moved out of 8 months ago. We are still getting bills and nobody there seems to know why. We are moved from department to department and told it will be looked into. Its just terrible. I have no other words.
Can someone get rid of this company already?!?! My bill has jumped over 100 dollars in the past month because “LP&L started their summer rates” what kind of BS is that?! They recommended that i keep my thermostat at 78 degrees…… REALLY? I have small children and cant keep our house at almost 80 degrees.
Our power has been out for more than 2 hours. It’s 36° outside, my apartment temp is already in the 50’s, and their “outage report” phone system hangs up on you the second you divulge the fact that your outage isn’t because of past due bills. Ridiculous, dangerous, and staggeringly poor customer service.
I wish I could give this monopoly having company negative stars. I have lived in multiple states and know power companies get away with whatever but LPandL is a whole nother type of evil. I guess since this is a small city no one challenges …
We had a tree blow down in our back yard due to the high winds we had recently. Yes. There was a wait, but only because other folks were ahead of us. J.J. came out and got our power back up quickly in a very courteous and professional …
Most terrible electric company I’ve ever experienced in my life! By far. They need to be shut down and have a competent company take over already. They have no issue breaking federal laws and almost killing people and animals in summer and …
Each time I always call for help, the people are always so unprofessional. But today I had this awesome lady Micah who helped me ALOT. I wish they employed more people like her
Customer service is terrible. Waited on hold for 39 min drove over on hold to talk to somebody in person. That somebody gave me another phone number to call. I pay for my services . this was on water dept and solid waste. Water dept came …
If there is ever a company that is the definition of poor services and crappy nonsense it is Lubbock Power and Light also known as LP&L. My bill was past due and I suspected that since the weather was extremely cold lately LP&L will find …
BEWARE.. you will pay an UNGODLY amount of money your first bill. They will not disclose this to you when setting up your account. My deposit was 4.5 times my first bill which was only for half a month. My total bill for half a month was …
I have called customer service several times and waited over 20 minutes at one point. I was never able to get through and to finally went to the downtown office. They said that they were understaffed. In this time of Covid, I cant believe they refuse to keep people safe!
If I could give negative stars I would. I just moved into this apartment and I waited and waited for an electric bill to arrive. NOTHING. I tried to log on to see my bill but I cannot log in without an account number. I called and was told …
Simply put, this company is the worst I have ever dealt with. Horrible customer service, no actual explanation of what you’re getting charged for when asked, never receiving my deposit back, EVER. Even worse? I couldn’t go to anyone else, …
Cut power several days after paying outstanding payment. Won’t answer calls. Changes locations of customer service as a result of the mass amount of people that have complaints. But still couldn’t manage to keep the lights on during the February snow storm. An absolute embarrassment to this community.
Beware when you move out of the LP&L system. Was billed 89% more on our final bill because usage went up, according to their meter read. However, nobody lived in the house at all for a month before we closed on our house and of course we …
Robbing us blind during the worse inflation in history. How do you people even sleep at night. We froze during the winter because we kept our heater low to conserve power and you still charge us 400 dollars. Screw you!!!
LP&L’s reputation is clear for all to see. I spoke to a very courteous and professional woman working for LP&L named Rhiannon. She was a delight;however, LP&L is a monopoly and bureaucracy. I’ve been a customer for five years and they …
I hate this company so much, they’re impossible to work with, their workers NEVER get back to me when I leave them messages. For example I’ve been trying to contact them regarding the new account number, but GUESS WHAT? I’ve been getting the run around and NO ONE IS HELPING ME!! Lp&l is one of the worst companies in west Texas!
I wish google had a ZERO star rating option. My roommate and I received a charge of over EIGHT HUNDRED DOLLARS to our account last month for a 2 bedroom apartment. When we went up to LP&L to ask about it, they admitted that is was a mistake …
I’ve tried over 20 times-literally- to get through only getting a busy tone.. the one time I did get through I was on hold listening to the hold music for over 2 hours and then mysteriously the line disconnected. This is so not the way to …
LP&L is the worst company I’ve had the misfortune of using. Typically, I am a very understanding person, but the deplorable treatment of their customers is just wrong. I write this from a pitch black house that should’ve had power …
Worst company ever!! Major reason not to move to lubbock. Over charge you, can’t read meters correctly, and make things up per guest. And Vicky that works at the desk is RUDE!!! Said she’s been trying to call from a restricted number but didn’t leave a voicemail!!! Stay away if at all possible!!! They need to be sued AGAIN!!!
Went in person 5/7/21, main utilities building was closed and the customer service is located in the lobby of citizens tower. We submitted requests online to end service at our old residence and to start service at our new. Never heard …
Worst utility company I have ever dealt with. They double billed our account on 2/26 when we cancelled our serviced on 1/28/21. They can get bent… hate this company. Who treats their customers this way. We have bills to pay and a family to take care of and no one will pick up the freaking phone.
I’ve been a customer of LP&L for going on 6 years now. In all honesty, I have not once had a outage in either my electricity, water, or garbage service. I lived in Big Spring for 9 years and the customers here have NO CLUE what …
You shouldn’t have to give a star to give a review. It took them weeks to correct a bill reading 63k gallons of usage. I was worried sick the entire 2 weeks and had to constantly check back with them to get them to read the meter again ( it …
I would love for someone with a passion for customer service to run this place. When they merged my business and work accounts they conveniently forgot to mention that double auto pay charges would be coming my way. I disputed that… and the. got hit with an additional $30 charge. Laughable. They still refuse to do anything about it.
I moved here from out of state and set up my utilities with City of Lubbock Utilities on 6/19/19. They said, someone will be out to read the meters on 6/20/19 and you will receive a letter in the mail with your account information. A week …
I mean you can read the rest of the reviews and figure out exactly what this company is. A monopoly. 1 star is far to generous. Was paying $300 a month easily for their services but only had the power on in the house 7 days out of every …
I just want to know why ya already charge the late fees on the bill when it’s paid on time???? Why don’t you charge what the actual bill is? Everyone you all should add your bill and you will see that every month you are paying extra late …
I have been trying to get my power on for a WEEK. All my food is spoiled and I’m wasting so much money eating out daily. When I emailed the documents needed to fix my issue, I got a phone call restating the same issue I sent the documents …
This monopoly has been robbing the people of Lubbock for years! As someone who has lived in pretty much every state, I can honestly say I have not found a company worse than LP&L. …
If only they had a little competition, then this company would actually have TRY to make their customers happy. Not even worth the one star but 0 stars wouldn’t get me a chance to review. …
Make sure you always check your bills. Every single time. They will really you your meter is read at one number and when the cycle restarts and they read your meter again it will suddenly be a lower number so they can charge you more. The …
Would give no stars but 1 is the lowest. My neighbor is pregnant with 1 young son and an older autistic boy. Their AC went out due to single phasing problem and the 24 hour service of LP&L is a total joke! Hopefully someone will help her tomorrow but I doubt it will be that soon. And yes, we helped the family.
If the first person can’t help u, call again and again…someone us will help…lol they tell so many lies that they can’t keep up with them it’s pretty crazy…I’ve called them 3 times in a roll, everyone said there’s nothing they can do, all of …
I’d give zero stars if I could. I was disconnected for not having paid up, which is fair. But as soon as I realized I was disconnected,I paid up. It has been two days and I haven’t been reconnected. I tried calling, and the line was too …
Customer Service don’t know what they are doing. They are nosey try to tell me I co sign for this person which I don’t them …then to tell me it’s my son. Then to tell me im trying to do fraud. WHAT!!! ALL I WANT SERVICE UNDER MY NAME.Why …
I can honestly say the lady who I spoke with on the phone was very nice she was helpful and we were able to come to a solution pretty quick. However my bill was due on October 19th , they cut my power off without warning on the 11th …it …
Electric went out called service would be restored in 30-45 minutes is what I was told. 6 hours and 93 call attempts later I finally got to someone and was told that the service was on. Informed the representative it was not was assured …
This company has the most confusing & unsubstantiated billing system ever. Current statements do not reflect recent payments, you have to call customer service to find out what is owed. Trying to close out an account for Tech student, …
If I could give a negative star I would! We are given no choices here for electric companies, of course unless you live south of town and I can’t afford that! These thieves charged me a deposit when I started my services, and are …
Although I think this company is TERRIBLE. A horrible monopoly who takes advantage of the fact that they are the only company in the city limits… the ladies in the customer service lobby today were ANGELS. So kind and helpful. The wait …
They billed me an extra high amount after I went to LPL and made my last payment .they waited much later and I received it about one year later. A friend said they received a bill that was typically 120.00 monthly and after selling home received a 900.00 bill. What’s with this company?
Waiting 30 minutes to get any customer care is ridiculous. I have always hated this company. They will never admit to wrong doing because what are you going to do about it? Go somewhere else? Nope. You’re stuck unless you move out their service.
A company that gets ALL of Lubbock’s business you would think they would invest in some customer service. Water admin that never returns voicemails. They do not calibrate their meters. That is why so many people see spikes in their water …
I have contacted LP&L over 10 times in the past 10 months to get my deposit. I was the ideal customer. I was never late on any of my bills. They refuse to pay me my deposit, that is rightfully mine. I’ve lost my job due to Covid twice …
Horrible service!!!! I paid my bill at the beginning out this month. towards the end of the month is when I get my statement for the next month. Never received it. So I decided to log into my account to see if the amount for my next months …
They will tell you one thing and do the opposite. I had my service cut off after I paid my bill. Call to get it restored and paid another amount. The service is on for 8hrs before it’s cut off again. Call to see what’s the problem and they …
Probably the worst electric company and the history of ever. We were required to take in our lease (have never had to do this with lp&l). We moved in on the first and they said it was going to take 72 hours to verify that we were actually …
I understand working in this service can be difficult, but they do not know how to treat their customers. As someone who never missed a payment or been late, they were very rude. I contacted them multiple times through email and no response …
My only issue is a HUGE issue. I manage an apartment complex and I have to call multiple times to get the electricity back in the business name when a tenant moves out. They say sometimes they’re unable to get it on remotely so Instead of …
0 stars. This place is garbage for many, many reason. The automated phone payment system is the most vile system in the world. I’m your average tech savvy millennial and it takes on average of 3 or 4 calls to get a payment processed. I …
Really a shame I cannot give it 0 stars or minus… What’s even worse is that they have really bad reviews and they could not care less. The trash situation in my neighborhood is horrible. We get charged for y’all to pick up the trash twice …
Shut off power 2 days after bill due date. Took 2 days to turn back on. Inconceivably rude customer support on many occasions. Random “additional charges” that have to be corrected. They know you don’t have another option so they treat you like garbage.
Waiting on hold is always very annoying but despite that a very sweet customer service rep named Linda assisted me and I appreciated her refreshing tone and attitude. I think unfortunately the business sucks but some of the employees do try their best with what they have to help.
So I learned today lpl makes it easy to remove someone from their account all you have to do is apply online and you can remove someones account and make it stupid easy to make people pay way more then they have to and lpl will make it like nothing’s wrong.
This company is outstandingly horrible. My mother passed away recently and I put her LP&L bill in my name while dealing with her estate. I closed the account AFTER paying my final bill once the property sold. After closing my account and …
they absolutely refuse to answer phones during business hours. horrible customer service, if you can afford to not use them, do that instead. I lived in Lubbock my whole life and never heard good things about this company, at any level.
I almost got hit by one of their workers when pulling out of my driveway today because he was driving so fast down the alley. When I told him that he needed to slow down when driving through the alley, rather than apologize for almost …
Where to start? This business seems like one that should be illegal for decades now. 330,000 + and growing population in Lubbock and there’s ONE option for everything but gas?! Ridiculous. Got my house on Wednesday and it’s been over a week …
Just a bunch of thieves and scammers, they make it way too expensive. This company should not exist. A complete waste of time and money. They’re always so rude on the phone, I can obviously see that that don’t care about their clientele. If you have a choice for your utility company don’t choose this one they’ll screw you over.
Ever since I moved to Lubbock and got set up with this company my utilities have never been less than 250 dollars, they charge a deposit, so I expected my first two bills to be high, but now, seemingly because I already paid the deposit and …
I’ve had LP&L for about 8 years now. When I got my first apartment I used to laugh at how terrible the reviews here were because I thought there was no way they were that bad. …
Power turned off almost immediately due to bank issue, called at noon to have it fixed, and didn’t get my power turned on until the next day. Awful customer service the whole way through
WOULD GIVE ZERO STARS IF I COULD!!! This is the WORST COMPANY in the history of companies!!! They are complete crooks and you should avoid this monopoly at all costs!!
Called 58 times no exaggeration to get threw once and had to wait an hour to speak with someone for them to say its bad connection on their end put me on hold again for them to hang up on me …. If you don’t want to do you Jobs just say that !!!!
It must be nice having a monopoly on power in Lubbock, because that’s literally the only reason they have any customers at all. Terrible service, random power outages, awful price hikes. You guys suck.
I hope I can give them zero star. They are whole bunch of bandits. I believe everyone live in Lubbock just like me, will wish them bad luck in their life everyday!
Liars and theives! Have a small shop, 1000 sq ft, not even inside city limits, isn’t attached to a city road, on a private lot with no driveway..my electric bill last month was $17.54, storm water was $54.20, that’s almost 3x more,rip off.
Worst, monopolistic, expensive service. If Lubbock had any other option I don’t think anyone would have chosen this crocked company. So many wrong stuff going on and city is feeding this corruption. Maybe they mutually rob people of Lubbock.
How does your light vills end up being more than your rent. Lubbock utilities is a big rip off and should be looked into.
I seriously moved out of Lubbock because this was the only power company available and they were terrible. No lie, I would have never moved if this company had even half decent customer service and reasonable fees.
Like everyone else, I think LP&L absolutely stinks! There is no better example for why government should stay out of business! I have 25 houses in Lubbock. Don’t tell me they read the water meters every month. I’ve dug up overgrown grass …
They have literally been caught illegally and fraudulently reading meters, as well as being involved in multiple other questionable activities including class-action lawsuits. In addition to this, they are the definition of a monopoly, but …
Worst electric company ever! Charge people what they want! Don’t read the meters correctly! Pretty sad when your electric bill is almost as much as your rent making it even harder for people to live!
Biggest crooks ever. Moved into a new home with a newborn baby and before we’ve even been here 72 hours they shut the water off… at 4pm… then said “oh you need to come in and switch it for that address” which was not how we were told to setup service by the jerkoffs at Minnix property management.
I make payments on the first of each month, in full. I keep on getting disconnection notices from them that balance is owed. When i log into the website, it shows it is $0.00. …
Its possible that LP&L could be worse but I’m not sure how…this place is a train wreck! (on a good day) why are we forced to give them at least a 1 star?!?!
What makes it worse is that LPL doesnt care at all!
I’d rather live in a tent than give these horrible people another cent. Awful pricing, staff, and service. We all cannot wait until you all lose your jobs and your business is gone.
Have a loss of $1800.00 and LP&L because of “regulations” they are unable to make any payment to me. LP&L as part of the city should have an insurance policy that handles these type of occurrences.
If I could give negative stars I would but it wouldn’t matter anyway. LP&L has a monopoly in Lubbock which means you are at their mercy for their outrageous rate hikes. My advice if you move to the Lubbock area is to live far enough out that you don’t have to use them for your utilities.
By far the worst experience I’ve had with an electric company, customer service is absolutely terrible. A group of toddlers could run a business better than these bunch of jokes.
They won’t even talk to me person-to-person or give me the option to. I wanted to ask a simple question, but instead they directed me to try to communicate with a bad voice decoder. Now I’m sitting in a house in Texas in the summer just hoping the power comes back on soon… doubt it.
Pitiful and embarrassing company. Takes advantage of customers in soo many ways with the worst customer service you could ever expect. Sad that most of us are forced with no option but to have to use them because they certainly would not ever even be a choice given the option.
You need to train your call center, the woman on the phone with me was insanely rude and kept cutting me off when I would ask questions! I’ve had better customer service from a teenager at a fast food drive through than I did from this ridiculously rude woman on the phone.
These people are only concerned about money!!! I went in because we couldn’t find our bill. These people won’t even allow me access our account because my wife’s name is on it. They sure dont have a problem cashing the enormous checks I sign every month!!!
Low rates, but they will find ways to get money out a customer by changing their billing dates without notification. Causing shut off and disconnections. Charging for it
Continues to associate an outstanding bill on to my account without an adequate explanation or means to dispute. Amongst other things this company continues to fail the people it serves.
They are the worst light company over charging on everything especially when you start services they said it would be a $150 deposit got charged over $200 😡 …
Absolute monopoly of a power company that doesn’t give a flying rats @$$ about their customers cause they’re the only option.
Worst company I have ever had to deal with! It’s clear by all the reviews everyone in town has had multiple problems with this company, yet still they continue to rip people off.
Wakin up in the morning, thinking about so many things, I just wish Lp&l would get better, I’m tryin to get rid of them. …
Absolutely the worst electric company I’ve ever delt with and the fact that they’re the only company here in certain areas to pick from is ridiculous, they are real life scammers
If there were another power company in lubbock i would not even bother with lpnl (lubbock power no lights) prices are outrageously high even when you keep your home temp the same all year round they still find some way to raise your bill …
Online reviews over 400 negative one star reviews. My story is a drop in the ocean along with the others. How can we as the people of Lubbock get rid of LP&L?
Been on hold for an hour waiting to see when my power will be restored. Keep hearing a recorded voice telling me how my call is very important. How can you give negative stars. This is crazy!!!!
Worst company ever to run electrical power grid on the nation, believe me. If they were any worse at they’re job they would be nominated for president
2 time in 2 months my power has been shut off for non payment but upon searching bill was paid and it was LP&L’s error. What a terrible company that represents energy and water in Lubbock. Pitiful and embarrassing
I am trying to set up an auto payment and didn’t work . Very frustrated customer . Bad customer services . Hopping someday will have another company around here and we don’t have to depend of you guys .
You could use MINIMAL power and STILL get charged outrageous rates. Have fun paying $200 bills for a 2 room apt. Just use the other power company. HA kidding there isn’t one. You’re stuck with the criminals.
If I could change providers, I would. The online payment center has been a mess and they’ve bungled my autopay, forcing me to pay late charges. Their customer service was just about useless and I got tired of waiting on hold again. I wish Lubbock hadn’t run Excel out of town!
Come on people something has to be done. This company and all of its execs need to be stood up to and thrown in jail. This company needs to be shut down and a new one to take its place. People are literally moving away just to get away from this trash company. Take a page from some great companies. Lynntegar or SPE.
Negative stars. It’s a crony corporation given power by run by organized criminals who bought up the competition (Excel Energy), then proceeded to gouge customers. When I lived in Austin, my bills were 3x lower! To make things worse, when …
the management of lpand l is either completely stupid or cares absolutely nothing re customer service. and our city fathers are using it for a cash cow so they could care less. this am (july6) our electricity went of. i called every lp and …
Worst customer service I have gotten from a utility company in a while, and no respect for our military service. We had been living on base for the last 18 months so we did not have 12 months of a utility bill (because it is all lumped into …
Ended my service and stopped billing me for my address WITHOUT ASKING ME. Apparently anyone can make billing changes to any account. Will be reporting to wherever I can.
No one in the NOC. Called and reported outage three hours ago, they said they knew… Zero response since then, no one around us is out, so it’s a simple transformer. Clear weather, no reason for outage. Been on hold for an hour now trying to speak with anyone. No response. Unreal. Terrible service. Terrible company.
Been paying them for years. Got behind with all this “happy holiday” and paid via bank yesterday but LPL turns off electricity and as a departing gift give a reconnect fee. We really need another option. LPL has a monopoly on this town and …
They’re scammers. Despite the fact that the KWhr pricing hasn’t changed and I’m using less energy (as per their usage chart), I’m still somehow being charged more, these past two months AND my roomate wasn’t even here. They have a monopoly and Texas government needs to take action.
Depending on the issue you will have to go to 3 seperate stations in the building to take care of a problem. I’m upset they are the only option for power in lubbock. …
horrible staff, obviously sub par IQ employees, how is this not a monopoly? why are there no checks and balances? I cannot wait until solar panels put this drain on society out of business. I wish south plains electric would put them out of buisness
Ridiculously expensive and I’m pretty sure they lie about electricity usage to get more money. My Bill has literally been like $60 more than usual and I keep my A/C off as much as possible including at night.
I would give literally 0 stars if possible. I had a problem with my bill and LP and L proceeded to hang up on me twice in a row. Terrible customer service I am surprised that they are able to conduct business and serve the community in this manner.
I was calling to set up a bill and had a one and a half hour argument with the person on the line because she kept telling me that my address didn’t exist. I was accused of lying when I was just trying to set up my payments. I’m not stupid, I think I know the address I live at. Horrible customer service!
LP&L is the worst, most shady, crooked company I have ever dealt with. 100% total monopoly. I would rather buy 100 cars from Reagor Dykes than be a customer of LP&L any more.
Terrible customer service, extremely high priced
Absolute worst electric company in existence. They charge so high, then I just got a letter to charge me $285 for a deposit. I’ve had them for over 10 years. They don’t care about the tow, only money.
They cut our power off once claiming we hadn’t paid our bill (which we had) and it took them over 5 hours to come back and turn it on. And of course they didn’t even apologize for the inconvenience. Crummy customer service.
i live in a 1 bedroom apartment.
my parents live in a 4 bedroom house in Houston. …
Worst power company. Using its monopoly in Lubbock. The rates are too high compared to major cities. I used to live in Fort Worth and I paid 35-40$ per 1000 units. Here 700 units cost 80-90$.
I had them for 2 years. A couple of months ago, they somehow lost my address, so I haven’t been getting my bills. I didn’t realize this until I get a call from them telling me my bill was due and I had to pay a late fee. This happened …
Misreads meters happen about every other month. Got my power shut off over $.12 and they would not negotiate with me for any reason. Things were halfway manageable a few years back, but their miscalculation of rates forced them to raise …
I hate this company went to go pay my bill get back home and they cut my light off. Then was so rude about it and said they will be out sometime today y’all rush over to cut it off but will take all day to come back out lp&l are the worst company ever don’t deserve any star
Get a human being on the line. I need to talk to somebody not a robot!!! LP&L you always mess up your readings and fail to correct at least two times a year. You are literally the worst company in this town and do nothing for your customers …
I called in today for requesting a address verification letter which usually need to apply in person. But I need this letter as soon as possible, customer service staffs are great, they write down the letter for me and email it to me promptly. Great service!
I literally bought a house outside of their power grid reach because I hated them so much… The way these people are currently running their power system is questionable on every front, I would never consider buying a home in lpandl …
Worst “company” ever. Customer service is absolutely terrible on phone and in the building. Random price jumps. Monopoly over the city of Lubbock. When I moved, I moved out of the city to avoid them. Wish I could give them negative stars.
Just moved to Lubbock and got our first bill for not even a full month and it was $250. We have less than double the square feet of our old apartment in Arizona and we’re paying near triple what we were paying there. Way overpriced. I’d give zero stars and switch to a new company if I could.
Chaka is a great customer service representative. When our electricity was accidentally left off when the meters were changed, she immediately put out a work order to get the situation resolved and was very apologetic for any inconvieniences caused.
Worst electric service in the world. Payed them two times and came and turned my electricity off and had to wait 7 hours for them to turn it back on. Then charged me 55 dollars to have it turned back on. You guys are absolute garbage. I’d put less stars if I could.
My partner is on oxygen and our electricity went out at 10pm hello no emergency # where it’s an emergency call. Still waiting for assistance. They suck plus our bill keeps going up.
If I could give zero stars I would. The monopoly they have on Lubbock is unfair to everyone in Lubbock who can not go to anyone else for service. My bill is always way more than it should be but I can’t do anything but pay it or be powerless smh.
There is a reason why this company get more than 300 1 star review. They are way overprice and I have no other option but to go with them due to there is only 1 utilities company in Lubbock. So, technically speaking they are monopoly.
i wish a 0 star rating were an option. this company is so money hungry. nickle and diming their customers at every turn. unreasonable rate hikes, payment arrangement fees, “customer service” is a joke. i hope and pray that this company goes under and all their employees feel the pinch as hard as theyre making it for their customers.
Worst power company I have ever dealt with. they are a monopoly and know it and are extremely arrogant. Complaints do not help as appears no one is willing to do anything about it. The words customer service are not in their vocabulary. If they were not a monopoly they would have gone out of business a long time ago.
I’ve been trying to get my water switched into my name from Bentenboughs and I stay on hold forever and nobody answers. Then it just hung up on me. This is awful!!! What’s the point in having a number to call when you’re never able to speak to anyone?? Wish there was other options in Lubbock for water.
Absolutely the WORST CUSTOMER SERVICE EVER!!! The ladies that answer the phones are so ever RUDE!!!The way they speak to you is unbelievable!!! …
Customer service isn’t helping the customer they’re simply their to relay terms and conditions.
Pricing is ridiculous with reasoning that seems unreal but there’s nobody ever …
Honestly the worst electric company in the state. No communication or courtesy for customers. As the only electric company in the city you’d think they would be able to accommodate customers and make sure that issues are resolved instead of …
Had a problem with the auto draft system TWICE, each time I was expected to pay the penalty charge, again, TWICE. These people will not contact you when a billing issue arises, and then take no responsibility for the lack of communication. …
In Soviet Lubbock, power company owns you. We pay 30% more per kwh than the Texas average (look it up), and 20% more than national average. …
Government monopoly masquerading as a power company. Priced twice as high as the next closest competitor. Has failed to do routine maintenance and has the worst costumer service ever. I’d rather get kicked in the shins at the dmv than deal with LP & L.
If 0 stars were an option that would be my choice. This company only serves to take advantage of the people of Lubbock. They have a monopoly on supplying electricity to the city due to regulations and take FULL advantage of it by charging outrageous prices and providing pitiful service. This company needs to be shut down.
Regularly do not provide statements online. They will not adjust any bills for their mistakes, and they will rarely allow you to create a payment plan that is actually useful. Incredibly corrupt. Try to avoid them and buy or rent a home in the area that the Co-op serves.
Doesn’t deserve a star at all making me pay almost a $1000 their deposits are ridiculous I asked to speak with someone higher couldn’t get me someone. No on ever told me bout a deposit once and now they just throw a big deposit I asked them …
Tired of the rude customer service. Call to ask a question about something on our bill and about transferring our stuff to a new home. We get told, after it took over 30 minutes to even get ahold of them, that they’re closed now and the …
I purposely found a place in Wolfforth just to stop paying lp&l. If everyone stopped paying them, they wouldn’t last more than a couple months B4 shutting down. Power comes from people and numbers not crooked companies. Its awful all the ppl getting shafted from a horrible company.
0 stars please. Can’t get out of this company unless we move… so if you’re starting with LPL do NOT do auto draft. EVER. If you pay your bill early…but it still “drafts” nothing… LPL will give you a lovely charge of $30. and of course they will not email or contact you about the charge…even though it ‘freezes’ your account.
Some of y’all have no clue just how bad they really are…. I lived in a 3 bedroom 1200sqft Townhouse in NW Lubbock in 2007 with my 2 roommates. In the summer we set the thermostat to 74°, even though that was way too hot on many days. We …
After reading the reviews I was prepared for the worst customer service, but I wanted to give credit to my representative April who talked to me and helped me take a look at my highly overpriced bill. She was actually very helpful and I …
Haven’t been home for 6 weeks, suddenly have a higher bill than in the months I’ve been here. Then I requested a special read, they never came for it. Now I am even charged a past due date fee, never payed my bills too late though. …
I find it amazing that LP&L can tell you what your bill is but not why they charged late late fees for late fees. I tried to get power switched to my apartment from my house and they said i owed $797. I do not see how that could be, and what is the kilowatt per hour rate????
Very poor notification of changing the customer’s account number… Just happened to see a message from my bill pay thru my bank that payment was denied because of a change in account numbers.. Really! Poor communication ! and again you act like you are not customer service caring…so disappointed!
Not me being without power as Texas is going through the coldest temperature is it is ever seen!!! Not me pleading and telling them that my unemployment has messed up and I have not been received unemployment in the past five months!! Not them carrying!!!! This is a disgrace I don’t understand how these people can sleep at night!!!!!
Seriously the worst and most corrupt utility company I have ever had the misfortune of dealing with. Just spent 30+ minutes on the phone to speak with a manager simply to express my concerns about how they handled a situation and was hung …
I’m getting real tired of my electric bill being outrageous because it’s summer and I want to use the AC. This place sucks and they don’t even care. I can leave this comment and they won’t see it or they will and ignore it. They only care …
I’ve been attempting to call for 3 days now. I have been on hold for a total for 3 hours. I have yet to speak with a representative. I believe they are not set up to handle the call volumes of Lubbock. This is inconvenient and ridiculous!
I would give 0 stars if that was possible. Terrible customer service. Every July I get a bill that’s $700 and they say I must have had a water leak but there’s never a water leak. Can’t wait for there to be more providers to choose from. My family will switch as soon as possible.
I would like to add that my experience w/ TP&L has been electrifying!!! Vickie was the best, she was so friendly and kind.I felt as if I had known her forever.Ive been meaning to Thank Her for her excellent service in trying to get my electricity on and keepin me informed on status..Thank You Vickie
Terrible! Absolutely terrible! They are a monopoly and have high rates that take advantage of Lubbock residents since there are no other competing companies. You will get what you deserve and I will be a part of the protest against this …
So these peoples auto payments apparently don’t work. With most company’s, you would get a courtesy call, email or something to let you know your payment didn’t process. With LP&L, they just come shut it off without telling anyone. This company makes me despise living in Lubbock
You folks in Lubbock have no idea how good you have it. Phenomenal prices. Never a single problem with our electricity in four years. Wish I could say the same for my service in Dallas with a different provider.
They are by far the worst people to deal with. I waited on the phone for an hour and they still told me that they couldn’t do anything, and that I was wrong for calling them for payment problems on their system.
I just set up my account so I can’t say much as far as the actual service goes, but I will say the setup was extremely easy and the customer service was great. I spoke with Linda to set up my account and she was so positive and friendly!!
***STILL ONE OF THE WORST ELECTRIC & WATER COMPANIES***
I bet the CEO sits there enjoying ripping off every citizen in town, and the …
ABSOLUTE WORST! Get confirmation numbers for everything! I called two weeks ago to have my service shut off. I got a bill yesterday and was still being charged! I called today to fix it and they told me they would search through phone …
Just finished, for the lack of a better word, my relationship with LP&L because my son graduated and has left Lubbock. After I hung up I realized that every time I called about something regarding my bill or an issue it was always easy to …
Are there seriously no other electric company that isnt corrupt or screwed up? First time ever I had to provide photo copy of driver license and SS, and first company ever that doesnt allow deposit fee waive at setting up auto payments …
million dollar car company cannot afford to have person-to-person call you or talk to you, when you need to talk to somebody or resolve a problem or questions the phone is always busy .but nobody calls you back. Services pretty pathetic
Terrible customer service! Lp&l has became money hungry company and its just been getting worse. I called to solve a billing issue and the woman just kept trying to talk over me. I already paid and now I have to pay again!
It’s no wonder your employees got shot at a few years back.
They deserve 0 stars.
I am away from lubbock for the summer working on the other side of the state. My …
RUDE!!!! They make you pay a deposit and then won’t return it (even after you are never late and have paid every bill), they make you apply your own money back to their bill. Lubbock city council can suck it as well as LPL. This is why they shouldn’t be allowed to monopolize.
One star is incredibly too generous for this company. They charge WAY more than they should. Prices are completely 100% absolutely ridiculous. I would rate them a -5 out of 10. Would NOT recommend to a friend, or even an enemy. 🙃 …
If I could give a negative star I would….worse electric company I’ve ever dealt with! They made a mistake on billing and basically billed me 2 months one month because THEY made a mistake, so now I’m getting punished, the customer, for …
They’re thieves and liers and its about damn time someone started a petition to get another company in charge how is it that a 2bedroom home’s electricity bill be almost as much as the rent without hardly anyone home ever?don’t make any …
They have no one holding them accountable for charging outrageous prices and not reading the meters right. We are expected to just pay whatever they say cause we don’t have anyone else to go with. Its a horrible system and needs to be fixed.
Thankfully I don’t have it as bad as most of the reviewers on here, but regardless my experience with LPL has been ridiculous. I’ve been trying to waive my deposit (now receive credit back) for the past month now. I’m a college student, …
The worst power company I have ever had to deal with. The coustmer service is horrible. They sent me a shut off notice before they sent my first bill. I didn’t get the shut off notice until two days before they were going to shut me off. …
I would give 0 ⭐ we already had 2 separate accounts one for our house and one for business. Now because they moved and started changing everything we have to pay another deductible. This is BS!!!!
This company robs me every time I pay my bill. I can use less power and my monthly bill will go up. When you ask them, they tell you it’s because everyone was using their ac units. I never turned mine on! They lie to us every time we speak …
Terrible rate increases and absolutely nothing we can do about it..so tired of my light bill being as much as my house payment. I live in a small 3 bedroom house with my husband and child whyyy are my bills so darn high ALL THE TIME..Summer …
I just received my first bill and was not explained that I would have to pay any kind of deposit, fees, etc. I am so very disappointed I had to come back to LP&L, this was what I was afraid of.
If I could give a negative 5 star review I would!! Their customer service is down right rude. They will NOT work with you at all on your payment if your 9 days late and they totally take advantage of their costumers because they know they are the company that will provide us with electric and water. We don’t have a choice .
Turned my service off for non payment, only a payment had been made 3 to 4 days prior online. Caught the guy outside as he was leaving, he verified that i had in fact paid, and turned it back on. Do they not verify any of their info before …
I wish I could give this company a negative 50!.. I had a water line burst under my home and my husband shut the water off and our landlord took 3 days to fix.. So for 3 days we had no water.. Well got my bill a month later and it was …
Poor communication skills. They try to be helpful, but i moved apartments and they did not do or even brief me on how I would then be charged, and now i owe late fees. I automate all my billing, Lp&L has had 4 issues over the past 3 years …
The worst “company” out there. And you’re stuck with them because they’re a monopoly here. Bills upwards of $270 in the summer for a small 3 bedroom house. You can never get ahold of anyone to talk about the issues. How do you go from 3 …
It’s funny when you see a company collectively rated so low; you have to wonder if it is the nature of the industry or is the specific company really just that awful. With LP&L, unfortunately it is the latter. Some companies are …
Absolutely outrageous bills no matter what i seem to do or change in my home. I have relatives and friends in the austin area that dont deal with utility bills near this high! Sat on hold for 45 minutes with the emergency line never got an …
Can’t say I’m a fan of this Lubbock Monopoly but I am a fan of SUMMER who was amazing over the phone. If every LPL rep was as customer service oriented as Summer, this company’s reputation would be excellent, unfortunately that is not the case. But thank you so much again to Summer for helping me with my issue you are OUTSTANDING!
3/10/2021 1:54pm with the increase on the spike of the bills because of the winter storm. this is only an opinion or suggestion for me. just don’t pay the bill! I know that’s easier said than done but I think we need to get generators and …
Giving them one star is being GENEROUS. This is THE worst experience I have EVER had with an electricity company. They charge you insane fees, and raise your rates OFTEN with no notice or explanation. It is sad we do not have any other …
It’s 2020, your website needs a revamp. This is one of the least intuitive interfaces to the internet since say….. 1990. Two examples: FIRST when setting up an account online, you’ve got that first paper bill in your hand and you SO …
While there are a few polite people within the company, I feel that this entity should be scrapped and reset to better assist in the service they provide. I had auto-pay setup with my bank at only the house i live in now, and used the same …
I’ve been using LPandL services for almost 2 years now and have never had a problem until now. I had just recently called in because I currently have a 5$ late fee which isn’t bad I was just curious what it was from. I have never had a late …
LP&L is a joke of a company. They are extremely unhelpful in anything and everything. They have a monopoly over the city of Lubbock. They are ran by the Lubbock city council for god’s sake! Because of this they don’t allow any competition …
The company is terrible. They have been unavailable to call for over two months when you do call you talk to a rude agent who is usually no help and in person is even worse. If there is anyway to avoid using LP&L highly suggest
If it would be possible to leave a score lower than what it is allowed then I would. I have never dealt with a business that shows so little consideration for their customer base. I’ve dealt with problems with a water bill this past summer …
This really should be illegal! They charge a ridiculous amount for electricity because we just don’t have a choice. It’s a monopoly, run by the city council!!! They raise rates for their own raises. It’s disgusting. The service is …
Bonita provided terrible service. People hate their lives and job.
They are supposed to have someone come read the meter once a month but that definitely doesn’t happen even of their records show someone came. I’m not sure if this is a problem with the meter readers or LP&L not sending people. Either way, …
ABSOLUTELY the WORST company I have ever had the horrible pleasure to be under. I set up auto pay to pay three days early. So I wouldn’t ever get charged late fees and I get a call saying that my account is past due and get charged a late …
LP&L ARE CROOKS
They do not even deserve even one star. …
Really LPL I’ve been calling last 2 days I can’t get in. As much money as you people make you would think y’all could afford extra lines for people and No I don’t like paying online Wonder who’s getting all the Dinero!! Mrs Rogers
So get this, LPNL canceled my account in the apartment that I’ve been living in for the last 9 months. They didn’t tell me, they shut off my power. Then they charged me money – equal to 3 months of what I would normally pay- to reactivate …
LP&L is the biggest scam west of Wall Street. It will not surprise me when they are eventually indicted for extorting their customers. They don’t have digital meters, so you are at their mercy when they charge you the cost of electricity …
We all know if there was a zero star rating, we would give this to them.
Through running a credit report, I found out that LP&L sent me to collections …
Absolutely awful. LP&L is without a doubt one of the worst companies I have ever had to deal with. They will bleed you dry of every penny they possibly can. Then when you need assistance due to a downed power line, you’ll be told “sorry, not our problem”
I wish I could rate 0 starts. This company is absolutely criminal. They steal money from everyone. I lived in Lubbock for 4 years and was constantly paying hundreds of dollars for utilities in a 1000 sq ft. apartment. Moved elsewhere, now …
Absolutely the worst customer service ever. If you’d like to be charged an entire month’s “base rate” when you don’t even utilize their service for a full billing cycle, these are the folks for you. If you’d like to be forced to use an …
In order to give a review I had to give at least 1 star, ridiculous, anyway… LP&L doesn’t care about their customers!!! I have 7 children at home, 3 are my grandchildren 2 of those are 10 month old twins, 1 of which has medical …
Because they are the only option within city limits, LP&L get away with highway robbery, especially in the summertime. I get that usage might go up a bit, but not what they are billing me for. I shouldn’t feel the need to get a second job …
Always paid on time and today electricity was shut off by them and they tagged my meter at my apartment complex. Call them and they say I’ve always paid on time (surprise) so they are showing I’m active and have electricity. Hours to send …
The worst electrical utility company I’ve ever witnessed. The rates are outrageous, and there’s nothing you can do about it because they’re a monopoly. I didn’t occupy my apartment for 2 months; all lights and AC was turned off, and I did …
I would rather pay a professional soccer player to come kick me in the nads once a month than continue to rely upon what is without a doubt the worst run service provider in this hemisphere. …
Absolutely ridiculous. Robbery. Took away deposit and charged reconnection without any notice at all, then didnt even credit my 375 dollars back into my banking account. Credited my lpl account. Only business I have ever seen ANYWHERE on the internet with a 1.1 review rating!
Definitely 5 stars! I usually dread calling any customer service stations long waits ect, but Ellie proved me wrong. She was so patient & literally made my life so much easier when it comes to managing my apartments. She went above & beyond …
Absolutely the worst company ever!! I didn’t know how these people even sleep at night! We were out of town and late for two days and the disconnected our water without any curtesy notice. Even after the full payment was made and the rep in …
This company is getting RIDICULOUS!!! I had to pay over $800 to get the light back on in my name because of an outstanding bill I owed from OVER 5 years ago!!! Okay I understand that part ALL they want is money!!! But if that wasn’t enough …
Zero if they would allow it. Stunning combination of incompetence and clear criminal behavior. I just bought a house and set up the utilities to switch over to my name 2 weeks ago. Went to the house today, 1 day after closing, and the power …
LP&L are….in a word…crooks! I have electricity, gas and Water all from different companies and my water bill (LP&L) is by FAR the most expensive out of all my utility bills. And I mean by FAR. It is usually TRIPLE than my electricity …
Awful!!!
I set up my automatic bill pay to correspond to, as it’s stated on their …
DO NOT SET UP AUTO PAY. The billing date changes monthly and they slip in late charges without notice. Happened to get an automated courtesy call this last month notifying me that my payment was late- which is odd because someone from LP&L …
Worst company I have ever worked with and was lied to. I paid my bill for what was due in full and I come home to discount… I call they said they would reconnect first thing in the morning here it is 1:40 and I still have no power. Thanks …
If i could i would leave zero stars. I went up there to pay are bill 1300 dollars we payed. And ive already called up there 3 times.we have been out of power for over 24hour our light should have been on yesterday.And there staff is not …
This is the most untrustworthy company that has every received my business. They will look for any reason on billing you extra and are unwilling to listen. I never never never write bad reviews about a company. I will be going to the BBB …
The only notable things that aren’t horrible is that the electricity works and the water isn’t poisonous. I’ve been on the phone for 2 hours attempting to pay my bill after they just quite letting you manage your account on their website, and then just randomly hanging up after telling them I was trying to pay my bill.
My experience with LP$L has been poor. I was so happy to tell them I was stopping my service because we were moving. They seem ridiculously expensive and have at times increased the costs with no apparent reasoning and we got a notice that …
Only rate a one star because you can’t give negative stars.
The worst price, the worst service, and the worst thing about living in Lubbock. …
Seriously garbage company. The services perform just fine, their staff is very courteous. That is where the positive points end. Their bill-pay system is a nightmare! They can’t just roll over your first month bill to make your bills come …
they clearly need competition. they supposedly lost my security deposits two times. and i don’t know what happened to it, but they kept telling me that sent it to my old address, knowing that I had moved out. They completely refused to help …
It is November and cold. My bill should be going down during these months but LP&L expects me to believe that in 1-mth we used nearly the same amount of electricity as we have over the past 3-mths combined. This company is a scam & I hate that I am forced to receive service from them as they are the only option for service.
If I could give negative stars, I would. Thieves is the best way to describe them. My payment was returned because of a bad checking account number. Funny how my last payment went through with that same checking account number. I know it …
This is the worst electric company on the face of the earth. Terrible rates, horrible customer service, They are only in business because they have no competition. They charge hundreds in deposits for tiny apartments. Someone needs to shut …
They shut off my electricity and once all my bills were paid they did not turn on my power in a timely manner, it is overpriced, badly run and a bad company overall. I’ve been sweating for 3 hours now waiting for my power to come back on …
The one star rating is because I can’t give zero stars – It’s a good old boy monopoly – cronyism is crazy and probably a bit of nepotism if anybody cared to dig very deep. I have had to deal with them for 20 years and have interacted with …
I have had automated payments set up for years. Today I get a letter stating that my bill is past due and they’ll be cutting off my utilities if I don’t pay it. I got on the phone to pay it through the automated system (the letter came on …
according to them. We definately need options in Lubbock. It is the worst company to deal with in Lubbock. Customer service are only doing their job so I have no issues with the people answering those calls. Its the City of Lubbock itself …
I wish I could rate this with 0 stars. I have plenty of not good things to say about this company. To start, however, it is impossible to get ahold of these people unless you make the trip all the way to their office. Why even have a phone …
Unbelievably horrible pricing and service, I cringe every time I have to put one of my properties utilities on LP&L – because they WILL gouge you every time. …
Terrible customer service. We’ve been trying to resolve bill issues for a house that we moved out of 8 months ago. We are still getting bills and nobody there seems to know why. We are moved from department to department and told it will be looked into. Its just terrible. I have no other words.
Can someone get rid of this company already?!?! My bill has jumped over 100 dollars in the past month because “LP&L started their summer rates” what kind of BS is that?! They recommended that i keep my thermostat at 78 degrees…… REALLY? I have small children and cant keep our house at almost 80 degrees.
Our power has been out for more than 2 hours. It’s 36° outside, my apartment temp is already in the 50’s, and their “outage report” phone system hangs up on you the second you divulge the fact that your outage isn’t because of past due bills. Ridiculous, dangerous, and staggeringly poor customer service.
I wish I could give this monopoly having company negative stars. I have lived in multiple states and know power companies get away with whatever but LPandL is a whole nother type of evil. I guess since this is a small city no one challenges …
0 stars horrible and rude! Called to have my power turned on was told someone would be at my new house between 8am and 8pm and then nobody showed up!
No warning. They turned off our electricity over 7 hours ago. We paid their ransom immediately but have had no power all day.
We had a tree blow down in our back yard due to the high winds we had recently. Yes. There was a wait, but only because other folks were ahead of us. J.J. came out and got our power back up quickly in a very courteous and professional …
Most terrible electric company I’ve ever experienced in my life! By far. They need to be shut down and have a competent company take over already. They have no issue breaking federal laws and almost killing people and animals in summer and …
Each time I always call for help, the people are always so unprofessional. But today I had this awesome lady Micah who helped me ALOT. I wish they employed more people like her
Customer service is terrible. Waited on hold for 39 min drove over on hold to talk to somebody in person. That somebody gave me another phone number to call. I pay for my services . this was on water dept and solid waste. Water dept came …
If there is ever a company that is the definition of poor services and crappy nonsense it is Lubbock Power and Light also known as LP&L. My bill was past due and I suspected that since the weather was extremely cold lately LP&L will find …
BEWARE.. you will pay an UNGODLY amount of money your first bill. They will not disclose this to you when setting up your account. My deposit was 4.5 times my first bill which was only for half a month. My total bill for half a month was …
I have called customer service several times and waited over 20 minutes at one point. I was never able to get through and to finally went to the downtown office. They said that they were understaffed. In this time of Covid, I cant believe they refuse to keep people safe!
If I could give negative stars I would. I just moved into this apartment and I waited and waited for an electric bill to arrive. NOTHING. I tried to log on to see my bill but I cannot log in without an account number. I called and was told …
Simply put, this company is the worst I have ever dealt with. Horrible customer service, no actual explanation of what you’re getting charged for when asked, never receiving my deposit back, EVER. Even worse? I couldn’t go to anyone else, …
Cut power several days after paying outstanding payment. Won’t answer calls. Changes locations of customer service as a result of the mass amount of people that have complaints. But still couldn’t manage to keep the lights on during the February snow storm. An absolute embarrassment to this community.
Customer service “STINKS”
There was four people working behind the counter. I stood there a good 5 …
Beware when you move out of the LP&L system. Was billed 89% more on our final bill because usage went up, according to their meter read. However, nobody lived in the house at all for a month before we closed on our house and of course we …
Robbing us blind during the worse inflation in history. How do you people even sleep at night. We froze during the winter because we kept our heater low to conserve power and you still charge us 400 dollars. Screw you!!!
LP&L’s reputation is clear for all to see. I spoke to a very courteous and professional woman working for LP&L named Rhiannon. She was a delight;however, LP&L is a monopoly and bureaucracy. I’ve been a customer for five years and they …
I hate this company so much, they’re impossible to work with, their workers NEVER get back to me when I leave them messages. For example I’ve been trying to contact them regarding the new account number, but GUESS WHAT? I’ve been getting the run around and NO ONE IS HELPING ME!! Lp&l is one of the worst companies in west Texas!
Tiffany in “customer service” was so unbelievably rude! They should be fired!
I have never written a bad review about a person. I tried to delete it. Maybe …
I wish google had a ZERO star rating option. My roommate and I received a charge of over EIGHT HUNDRED DOLLARS to our account last month for a 2 bedroom apartment. When we went up to LP&L to ask about it, they admitted that is was a mistake …
I’ve tried over 20 times-literally- to get through only getting a busy tone.. the one time I did get through I was on hold listening to the hold music for over 2 hours and then mysteriously the line disconnected. This is so not the way to …
LP&L is the worst company I’ve had the misfortune of using. Typically, I am a very understanding person, but the deplorable treatment of their customers is just wrong. I write this from a pitch black house that should’ve had power …
Worst company ever!! Major reason not to move to lubbock. Over charge you, can’t read meters correctly, and make things up per guest. And Vicky that works at the desk is RUDE!!! Said she’s been trying to call from a restricted number but didn’t leave a voicemail!!! Stay away if at all possible!!! They need to be sued AGAIN!!!
Went in person 5/7/21, main utilities building was closed and the customer service is located in the lobby of citizens tower. We submitted requests online to end service at our old residence and to start service at our new. Never heard …
Worst utility company I have ever dealt with. They double billed our account on 2/26 when we cancelled our serviced on 1/28/21. They can get bent… hate this company. Who treats their customers this way. We have bills to pay and a family to take care of and no one will pick up the freaking phone.
Cant even get the automated system to answer the phone half the time.
I’ve been a customer of LP&L for going on 6 years now. In all honesty, I have not once had a outage in either my electricity, water, or garbage service. I lived in Big Spring for 9 years and the customers here have NO CLUE what …
You shouldn’t have to give a star to give a review. It took them weeks to correct a bill reading 63k gallons of usage. I was worried sick the entire 2 weeks and had to constantly check back with them to get them to read the meter again ( it …
I would love for someone with a passion for customer service to run this place. When they merged my business and work accounts they conveniently forgot to mention that double auto pay charges would be coming my way. I disputed that… and the. got hit with an additional $30 charge. Laughable. They still refuse to do anything about it.
I moved here from out of state and set up my utilities with City of Lubbock Utilities on 6/19/19. They said, someone will be out to read the meters on 6/20/19 and you will receive a letter in the mail with your account information. A week …
I mean you can read the rest of the reviews and figure out exactly what this company is. A monopoly. 1 star is far to generous. Was paying $300 a month easily for their services but only had the power on in the house 7 days out of every …
I just want to know why ya already charge the late fees on the bill when it’s paid on time???? Why don’t you charge what the actual bill is? Everyone you all should add your bill and you will see that every month you are paying extra late …
I have been trying to get my power on for a WEEK. All my food is spoiled and I’m wasting so much money eating out daily. When I emailed the documents needed to fix my issue, I got a phone call restating the same issue I sent the documents …
This monopoly has been robbing the people of Lubbock for years! As someone who has lived in pretty much every state, I can honestly say I have not found a company worse than LP&L. …
If only they had a little competition, then this company would actually have TRY to make their customers happy. Not even worth the one star but 0 stars wouldn’t get me a chance to review. …
Make sure you always check your bills. Every single time. They will really you your meter is read at one number and when the cycle restarts and they read your meter again it will suddenly be a lower number so they can charge you more. The …
Would give no stars but 1 is the lowest. My neighbor is pregnant with 1 young son and an older autistic boy. Their AC went out due to single phasing problem and the 24 hour service of LP&L is a total joke! Hopefully someone will help her tomorrow but I doubt it will be that soon. And yes, we helped the family.
If the first person can’t help u, call again and again…someone us will help…lol they tell so many lies that they can’t keep up with them it’s pretty crazy…I’ve called them 3 times in a roll, everyone said there’s nothing they can do, all of …
I’d give zero stars if I could. I was disconnected for not having paid up, which is fair. But as soon as I realized I was disconnected,I paid up. It has been two days and I haven’t been reconnected. I tried calling, and the line was too …
Customer Service don’t know what they are doing. They are nosey try to tell me I co sign for this person which I don’t them …then to tell me it’s my son. Then to tell me im trying to do fraud. WHAT!!! ALL I WANT SERVICE UNDER MY NAME.Why …
I can honestly say the lady who I spoke with on the phone was very nice she was helpful and we were able to come to a solution pretty quick. However my bill was due on October 19th , they cut my power off without warning on the 11th …it …
Electric went out called service would be restored in 30-45 minutes is what I was told. 6 hours and 93 call attempts later I finally got to someone and was told that the service was on. Informed the representative it was not was assured …
Company is run sloppy have an appointment with Manager to report issues. Very embarrassing company.
They are by far the most expensive and worst utility company we have ever had. If there was any other option in our neighborhood we would switch.
This company has the most confusing & unsubstantiated billing system ever. Current statements do not reflect recent payments, you have to call customer service to find out what is owed. Trying to close out an account for Tech student, …
If I could give a negative star I would! We are given no choices here for electric companies, of course unless you live south of town and I can’t afford that! These thieves charged me a deposit when I started my services, and are …
Although I think this company is TERRIBLE. A horrible monopoly who takes advantage of the fact that they are the only company in the city limits… the ladies in the customer service lobby today were ANGELS. So kind and helpful. The wait …
They billed me an extra high amount after I went to LPL and made my last payment .they waited much later and I received it about one year later. A friend said they received a bill that was typically 120.00 monthly and after selling home received a 900.00 bill. What’s with this company?
Waiting 30 minutes to get any customer care is ridiculous. I have always hated this company. They will never admit to wrong doing because what are you going to do about it? Go somewhere else? Nope. You’re stuck unless you move out their service.
A company that gets ALL of Lubbock’s business you would think they would invest in some customer service. Water admin that never returns voicemails. They do not calibrate their meters. That is why so many people see spikes in their water …
Elizabeth said multiple times she would fix our bill to no avail. All of Lubbock peoples hands are tied.
What is the solution?????
I have contacted LP&L over 10 times in the past 10 months to get my deposit. I was the ideal customer. I was never late on any of my bills. They refuse to pay me my deposit, that is rightfully mine. I’ve lost my job due to Covid twice …
Horrible service!!!! I paid my bill at the beginning out this month. towards the end of the month is when I get my statement for the next month. Never received it. So I decided to log into my account to see if the amount for my next months …
They will tell you one thing and do the opposite. I had my service cut off after I paid my bill. Call to get it restored and paid another amount. The service is on for 8hrs before it’s cut off again. Call to see what’s the problem and they …
Probably the worst electric company and the history of ever. We were required to take in our lease (have never had to do this with lp&l). We moved in on the first and they said it was going to take 72 hours to verify that we were actually …
I understand working in this service can be difficult, but they do not know how to treat their customers. As someone who never missed a payment or been late, they were very rude. I contacted them multiple times through email and no response …
My only issue is a HUGE issue. I manage an apartment complex and I have to call multiple times to get the electricity back in the business name when a tenant moves out. They say sometimes they’re unable to get it on remotely so Instead of …
0 stars. This place is garbage for many, many reason. The automated phone payment system is the most vile system in the world. I’m your average tech savvy millennial and it takes on average of 3 or 4 calls to get a payment processed. I …
Absolutely horrible. Won’t answer the phone during business hours. Been on “hold” for over 30 minutes. $800 a month? Absolutely horrible
Really a shame I cannot give it 0 stars or minus… What’s even worse is that they have really bad reviews and they could not care less. The trash situation in my neighborhood is horrible. We get charged for y’all to pick up the trash twice …
Shut off power 2 days after bill due date. Took 2 days to turn back on. Inconceivably rude customer support on many occasions. Random “additional charges” that have to be corrected. They know you don’t have another option so they treat you like garbage.
Waiting on hold is always very annoying but despite that a very sweet customer service rep named Linda assisted me and I appreciated her refreshing tone and attitude. I think unfortunately the business sucks but some of the employees do try their best with what they have to help.
So I learned today lpl makes it easy to remove someone from their account all you have to do is apply online and you can remove someones account and make it stupid easy to make people pay way more then they have to and lpl will make it like nothing’s wrong.
This company is outstandingly horrible. My mother passed away recently and I put her LP&L bill in my name while dealing with her estate. I closed the account AFTER paying my final bill once the property sold. After closing my account and …
they absolutely refuse to answer phones during business hours. horrible customer service, if you can afford to not use them, do that instead. I lived in Lubbock my whole life and never heard good things about this company, at any level.
I almost got hit by one of their workers when pulling out of my driveway today because he was driving so fast down the alley. When I told him that he needed to slow down when driving through the alley, rather than apologize for almost …
Where to start? This business seems like one that should be illegal for decades now. 330,000 + and growing population in Lubbock and there’s ONE option for everything but gas?! Ridiculous. Got my house on Wednesday and it’s been over a week …
Just a bunch of thieves and scammers, they make it way too expensive. This company should not exist. A complete waste of time and money. They’re always so rude on the phone, I can obviously see that that don’t care about their clientele. If you have a choice for your utility company don’t choose this one they’ll screw you over.
Ever since I moved to Lubbock and got set up with this company my utilities have never been less than 250 dollars, they charge a deposit, so I expected my first two bills to be high, but now, seemingly because I already paid the deposit and …
I’ve had LP&L for about 8 years now. When I got my first apartment I used to laugh at how terrible the reviews here were because I thought there was no way they were that bad. …