LUS Fiber is Lafayette’s community owned telecommunications system, providing video, Internet and phone service to residents and … See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
1875 W Pinhook Rd, Lafayette, LA 70508
H3LLO
Fast internet
It is what it is
Payin de bills
Slow, incompetent…
Good place.
Fast
Everyone was helpful
Good service
terrible company
Nice tellers
Courteous staff
efficient & friendly
Awesome
Ok
Love them!!!
Good service
Great Service
Great service
Great help..
Friendly customer service
Customer service good
lus fiber is best out there
Excellent service!!
Quick payment on a permit
Nice office, expensive products
Please come to Baton Rouge <3
Very polite and always smiling
Sometimes there’s a long line
Great service
Very friendly and helpful
Good service
Love it people are so nice
Very helpful & friendly!
The customer service is good
No drive thru though
Lady at customer service RUDE
P tv reception is not good at certain times p
Paid my electric bill. Too far to drive.
Friendly staff that made the process easy!
Line at lunch a bit longer than would like
Hit or miss on customer service but I love my fiber.
The WiFi is awful can not believe I pay for this.
Helpful staff. Hot mess billing system.
Customer service needs better training.
Very Good Service, Representative was pleasant and helpful
As always, very attentive people.
Did not provide services advertised. False advertising.
Customer service is rude and always seem angry
They were fast and helpful and very nice
Bad costumer service and bad accommodations on phone service that has been cut off
Orderly process…Knowledgeable sales people Good marketing.
They renovated the office. It looks really good.
Great price, fast speed. Technical support needs online chat
No complaints! Just paying bills for my restaurant…
Awful customer service. Internet is fine, but the company itself sucks.
The customer service was so quick, efficient and friendly…
No lines and the tellers were quick and very friendly
They do what they need to do. Its not like you expect service with a smile!
Friendly and knowledgeable staff. Very short wait time as well.
I cannot use my house phone bc the phone says no line. We can’t use our home computers either
How much is it for just the WiFi …….I love they service but I wanna know they price on WiFi so that I can buy it
I love going in here, every one is nice and friendly and helpful
Great company, I wish they offered service where I live now.
The representative was very helpful and polite. My problem was solved within a few minutes
The price is not all the much lower then Cox and you are locked into a two-year contract. Also the Internet and video quality is not good for what you pay.
Best customer service I’ve dealt with since moving states!!
Great employees work there. My favorite location to pay my bills.
Unwillingness to work with struggling customer. If privatized company will absolutely lose all my business.
It was ok
Easy experience, but to find it…insane…why a strip mall?
I went to pay my bill didn’t have to wait
Great service, and they got our power on very quickly after hurricane delta
Had a good experience tech was real knowledgeable
Clean friendly staff they wear masks always courteous lines can move quickly
If we dont go pay the bills by hand, they are going to mess up and cut off our electricity. Online services never fail to mess something up.
They actually have a worse internet service than cox. It goes down constantly and they replaced the router twice so far so it’s the actual service. If you can go with anyone else over LUS it isn’t worth it.
Knowledgeable and fixed problem in a timely manner.
Every time I call my questions are answered, pretty sure it has been the same employee the last 3 times I called who is so polite, helpful and friendly.
Idk for some reason every time it’s time to pay my bill i have the hardest time logging into my account, literally every time
Rude office personnel .
We lost power in a very bad lightning storm. The power was restored within 25 minutes. We are very impressed with the response time of LUS.
Great service and very helpful in assisting you in all situations.
This is a tech company that does NOT have an email address to contact customer service. You have to call these idiots to complain. What a joke! Get with the times! I dont want to call customer service just to be put on HOLD. F-
Overcharging customers city in chaos no revenue from multiple business closings thereby transferring the need to get money to the residents of Lafayette. electrical bills exorbitant
Horrible customer service! I was forced to have them as a resident at Bayou Shadows and we are forced to use them for my work because of the area. I would give them negative stars if I could!
I had to interact with the utilities, tv internet and a cashier, all of them were great and very knowledgeable about everything that I need, thanks for a great service.
Lus has been more than helpful every time I go into the store. Now it would be a different story if you were asking me about my bill 😄 …
LusFiber’s ConnecTV is aweful! We gave up our cable box 2 months ago and have nothing but trouble!! The straw that broke the camels back was NOT BEING ABLE TO WATCH THE WORLD SERIES!!!! Last several weeks, the “server” is down. The …
Easy to use bill pay
Avoid this place like the plague. My bill for 2 month is 500$. I live alone. I’m never home. No way my energy consumption matches the price
Absolutely disgusting.
Cancelled fiber service over the phone because of move. Had to drop off the equipment. Waited over 45 minutes as people came & went. Nobody explained the process. Workers sat idle. Very unpleasant experience.
I love their internet service. It’s very fast and a decent price. The electric bill seems a bit expensive, but I’ve never used any other utility company, so I wouldn’t know.
Internet is fine during business hours but around 7/8pm every day the speeds drop to about 1/10th of what I pay for. They simply do not have the ability to support their customer base.
Worst experience ever. I’ve been trying to cancel my account for 2 weeks now. Can’t cancel service before equipment is returned. I live out of town and wanted to mail it in. They wouldn’t let me do that said I had to walk it in.
Absolutely HORRIBLE customer service. The woman i spoke with had a terrible attitude problem. If you have an alternative, i suggest going with them. I’ve only had to deal with their customer support once in the past 2 years, but that was enough. I never want to have to deal with these people again.
Fantastic service. Only reason why I don’t use then anymore is because i moved. Cheaper, faster, and less hassle than any other ISP I’ve ever had to deal with. Will definitely miss them.
Service was good. Why during the Chinese Plagued should I have to check in on a kiosk that every other customer has touched?
WORST Customer Service EVER!! Do NOT get this service. Waited OVER an hour for a person (only one person helping people)… to turn in my equipment and turn off service. Five other employees in plain sight… NONE of them helping …
No phone calls for late payment notice at all. Not caring of others problems such as natural disasters where entire city was affected. Very rude in person. Lights were turned off if bills were late during the time of the flood. People …
Absolutely terrible customer service! My mother passed away and I was turning in her cable box to cancel her service and they would not do so until I produced a death certificate. Who does that?? Shame on you, LUS Fiber
They make it as difficult as possible to pay them. They make terrible customer service an art form, all calls go to robot menus, any call backs will be sure to wake you up, email links are always broken, and their web site for payment …
Wish electricity wasn’t so expensive
Let me start by saying that the product itself works as expected, no issues as of yet. However, the following may give those looking at LUS as an option some insight into their customer service. …
They will never look at you while they’re helping you at the counter, studiously trying to avoid eye contact. I find that very odd, as if they’ve been whispering about you behind your back and hope you didn’t hear.
Had no problems with anyone. They took care of all my problems very politely.
I’ve been waiting for two months too move my phone line from one location to another. This also happens too be my business line that they seemed to drop the number for an entire day in the process, from an error, costing me money. Now I …
Your connect Tv is not fast. Down in the middle of 8th inning of final game of World Series for maintenance! I’ve called numerous times during the 6 weeks we have lived here, I’ve sent emails. No one calls and checks. Horrible customer experience. Better service with Cox.
I rec’d a flier in the mail with my utility bill that advertised a new HVAC thermostat at a good price. I went to the customer service center, paid for one, and then was told that I don’t qualify. After that, they said I couldn’t get a …
Company makes you physically go in every month to bring in your water bill to deduct your normal water usage from your sewage bill. They are incapable of communicating that with the Water Company themselves or setting up a way to do it online. Yet, you can pay your full amount (almost double) online. Place is a joke.
Absolutely Worthless Customer Service. Talking to them is a Complete Wast of Time. I was a victim of a crime, data was stolen from me, was led to believe that I was paying on an account of mine, turns out, it was on an account at a totally …
Let me get this straight…I need to go into the office to reset the password for my online account? During height of Covid? Yet I know my security question to talk to rep about my account? Newsflash for LUS fiber web developer…there’s something called reset password!
Customer service has an attitude. I didn’t even have a complaint and was just seeking info— got the runaround and then a very rude response with no resolution. Now considering switching to another provider.
Our is a heartless company that not only steals from potential customers but is heartless and doesn’t care about putting children in unhealthy situations. We moved into a new apartment and my wife attempted to put the electricity under her …
Horrible customer service, like the worst in the history of customer service. Completely turned me off from them, I went with Cox. If you choose to go into customer service for a living, please be sure it’s what you actually want to be doing. I really like supporting local, but they make it really hard.
I don’t understand the theory of picking a number waiting forever to pay a bill.I miss the drive through you pull up pt your bill and payment in a tube and there it goes.Times are just really changing.The people and guard are really super nice but it’s just not the same.
This is the 2nd time I’ve made a payment and had my services turned off in the middle of an online test! I’m sure they will tell me just like last time there were no arrangements made even though I can show on my phone the original call and the call back to set the arrangements, and charge me a reconnect fee.. LUS is total rip off!
My internet wasn’t working today. I called, and Brian or Bryan helped me efficiently and very quickly to resolve the problem. From my experience today, great customer service!
They have the worst customer service. Agents are poorly trained. They just went up in their Internet service by $50.00 bucks. It is not worth what we been paying thus far. I am so happy we are moving and will be disconnecting services. I …
The automated phone payment is garbage and makes paying your bill a HUGE pain. Also, I find that I usually have more patience than the person giving me “customer service”. It’s the only place I go into to pay a bill and I feel like a genuine nuisance doing so.
I had no problems with the service until I moved. They gave me a date for installation that was 16 days after I informed them about my move, and then on the 16th day still no one showed up, and someone has been home every day since then so …
Slow! Flakes out and then they start charging double quietly after your contract is up… I pay my bill through auto payments and just caught it. This is robbery!
All as well as could be. Having to drive about 16 miles round trip is a bit of an inconvenience in a city of over 75,000 souls. We are told that is the ONLY place open to pay our bill. Recieve the bill. It is DUE 5 days after receiving it.
I want to applaud LUS and their employees Dedra and Kerry, they both helped me to turn on new Wifi and utilities today. They were both very quick, courteous, and helpful!! Best experience I’ve had at a utility company by far! Give them raises! Thanks guys and keep up the good work. 🙂
I much prefer the services and dealing with LUS instead of COX Cable. Also, Debbie in the customer service department is very knowledgeable and extremely helpful. She helped me resolve my billing issues and also went above and beyond to save me money in the future!
Was in and out very quickly. It is property tax time, there was a very short line!
Haven’t received my bill. Nobody seems to know why my water meter hasn’t been read. Can’t get a straight answer from anyone. Unfortunately we don’t have options. I would certainly consider switching to SLEMCO.
Technician was friendly and answered all my questions. He worked overtime to make me whole again!
LUS responded quickly and so very politely (thank you Kyle) to my phone issue. I never do reviews but I had to this time 🤓🤓🤓 …
Constant outages. Unreliable service Very long hold times for customer service (more than 1 hour). I had another outage today. I called and waited more than 1 hour on hold. Tech did a remote reboot of their equipment & services worked for …
HORRIBLE CUSTOMER SERVICE!! WILL NOT SEND OUT A TECHNICIAN TO FIX THEIR EQUIPMENT! DEFAULT RESPONSE IS IT’S NOT OUR PROBLEM….
So first bill $300 dollars!! Ok what?? We were never informed they charge you a month and half in advance!! What’s the deposit for then like make it make sense. Customer service sucks!!
Black Friday is not a holiday. It sure would be nice if I could get some help, but I guess we just have to wait a week, since they close on weekends.
Ms Deidra and her supervisor, at the Pinhook location, went out of their way for us after our internet router went out after a storm. We work remotely so not having internet would be an great hindrance to ability to perform our jobs. Ms …
Called to change my services from box DVR to ConnecTV. Was told a technician had to come to my house to do the install. I questioned why since I already had internet through them, they insisted that they had to come out. Schedule for 2-4pm, …
I had absolutely no problem with LUS until today. I’ve paid every bill on time, with no problem. Today an employee calls to inform me that I am 1,402.00 behind on my bill due to a glitch in the computer system. I’m contacted every month …
Great Customer Service Department. All from the Security Guard to the Clerks to the Customer Service Department was Very helpful and polite when I visited them on Pinhook.
Internet is good, but customer support is trash. If they fail to notify you of your bill, and shut off your internet, you’ll be waiting for up to 24 hours for them to turn the internet back on. Their technical infrastructure is also bad, …
I want to. compliment Shandalynn (spelling?) Watson on her service today. I am relocating back from out of state. She walked me through everything and has gotten me all set up. She is very customer focused! Thanks again