Our in-house diagnostic lab allows us to perform basic radiology (x-ray) and lab services. We can collect and send out specimens for most other testing. … See more
Read More| Thursday | 7:30AM to 4:30PM |
| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
9969 Fredericksburg Rd, San Antonio, TX 78240
(Translated by Google) It is the worst medical service I know in San Antonio Texas, they call you at 9 and they see you at 11
In addition to what effective payment they do not give you priority, each …
This has turned into one of the worst practices in San Antonio. Terrible customer service, constant attitude from employees, and now my doctor has left & I’ve been waiting on them to get me my records FOR MONTHS so that I can get away from …
Run, run and run
Lost 4 words
Great doctor office
Nice experience with Dr Beck
Worst experience ever!
Dr. Senger is the best!
Horrible, horrible wait times!!!!! Stay away!!
Going downhill
Best doctor s in san Antonio
Wonderlful staff and love my doctor.
Great place awesome doctors!
YOU NEED TO DO SOMETHING ABOUT YOUR TELEPHONE PROBLEM!!!
Great doctor!!! Great staff!!
Supposed to close at 5 but they stop taking calls at 4:30
Dr Aguirrie is always very professional and courteous!
Mask wearing staff very patient n courteous.
So fare as my first visit it looks good, just the wait time is so much over
They say they close at 4:30. But you call 10 minutes till and they don’t answer.
This is my family doctor for 10 years and he is great. Dr. Oliver.
This doctor’s office is amazing! Friendly staff and doctors! Highly recommend
How can anyone set an appointment? They never answer. And if you leave a message they don’t get back to you. Horrible service!
Will always go here so long as Dr Wysoki is a dr here. He’s very thorough and explains everything.
Have fun dealing with moronic, slow, obese desk staff and nurses. Docs are ok, but the office is terrible.
Dr Mark Smith is a fantastic primary care Physisian! I wouldnt want to go any where else. Thank you
Bring back Dr. Smith
They have a problem with timing to see a doctor also they don’t give reminder as email or massage or calls
If I could give 0 stars I would, bad doctors but worst of all is the service was on hold for 15 min and then just got hung up, happens all the time please if you have the choice find a different center please
donnt go there they cancell appoinments make you wait for months and then call you to reschedule this medical group suckss
My experience here, since they opened this facilities, has always been a very professional one, everyone will go out of their way to accommodate my needs ,.
If you have a desires to feel like a herded animal this is the place to be. Staff had been nice, but they need to rethink their processes.
Efficient and timely, Dr Onuma was a pleasure to deal with. Highly recommend.
I have been a patient of dr Oliver and he is not only a good pediatrician bul a caring sweet person as well as his staff.
Love my internist here! Despite a crowd and being a first timer, I was seen on time and Dr. Aguirre was amazing.
using text to make appointment and couldn’t get one, I was so sick and waited by the phone for a whole day, so frustrated.
I went to see Dr Oliver twice and both times I was seen on time, the staff was very courteous and Dr Oliver was incredibly thorough and knowledgeable. I highly recommend Dr Oliver.
My husband and I have been going here for years. We love Dr. Roldan and Dr. Anna!
THE WAITING HERE IS INSANE! You are seen 1hour and a half from your scheduled appointment i have never felt so frustrated in my whole entire life thanks
Brian Senger is helpful and efficient during visits. The wait before appointments is disappointing but probably not as long as other medical offices.
Horrible service. Yet they make it seem like it’s your fault.
Can’t get anyone to answer the phone when you’re the first in line and yet “they can’t wait to talk to us” zero stars
This website is horrible. most of the time it does not work at all, when it does work it places pages over pages so you cannot clearly see the page you want to read and/or act on. It is the very worse website i have ever used. It is sloppy and should be eliminated and replaced with a working site, or just removed from the web entirely.
Doctor Beck is a pediatrician and he’s the best. He is the doctor for both my children. I wouldn’t take my children to any other doctor.
Dr Oliver is great. However he is not worth the long wait that I experience every time. Today was a two hour wait. Never visiting this place again.
I have been seeing dr Smith for over 18 yrs now. I don’t usually wait that long so far things have been going good. There’s minor things that can happen but that’s with any business.
I have been told the doctors just refer to specialist and are quick to run blood work. I tried 3 drs and all the same. They listen but have no solutions. Waste of insurance money
This office is so rude and unprofessional and the doctors are total quacks!! Especially doctor smith and all the others! The doctor literally did not want to answer my questions and cussed a nurse out right outside the door saying he didn’t …
If it wasn’t for my doctor and his nurse being great I wouldn’t go here. Customer service needs work. Plus why are they closed to take appointments from 12-1?
BEEN A PATIENT FOR 13 YEARS…THEY HAVE THEE WORST CUSTOMER SERVICE AND IT IS A SHAME BECAUSE THE DOCTORS ARE GREAT…WILLIAM BECK, THEE BEST PEDIATRICIAN EVER!! IF YOU CAN PUT UP WITH THE DIVAS THAT WORK THE APPT LINE AND FRONT DESK, THE …
I had my very first appointment today on March 4th at 9:00 am and I’m very pleased with my doctor Manuel Rodrigues he was very patience with me and listened to me.
Dr. Manuel Rodriguez was excellent. I was in and out, total time, 20 minutes. It was my first visit too. I highly recommend that group, especially Dr. Rodriguez.
Updating my review to a 5: thank you to the staff and Anthony in particular in reaching out to me to book my appointment. They are understaffed right now and are working on getting new staff members trained
What is going on with this place?? Can’t even call to make an appointment because someone just picks up and hangs up! How unprofessional! And I see all the bad reviews about the same issue with not being able to get someone to answer the phones. Why not hire compitent staff?
Staff couldn’t run a lemonade stand without supervision. By far the most incompetent group I’ve ever come across. 25 years in the medical field I’ve never seen a group of bumbling idiots gathered at one place
Dr. Sanchez is awful!! I can’t get him to return my calls or answer my questions. I paid for him to help me and I am having to go around him cause he won’t help. The service there is so awful. He was referring me out and over 3 weeks later and still no referral.
Took my son their has asthma problems took him in and kicked him out back door something about covid what the hell is that what health care come too prove to me your not sick
Dr Smith and his team are wonderful! If you have ADD he’s the best dr in Texas that I’ve ever been to so check him out! Thanks!
When I called for an appointment,I was forced to pay a bill that they say is out standing but I never received. I asked to speak to the office manager who could never to reached .in all I spent 40 minutes and paid a bill that I never saw just so that I can see my doctor
Stay Away from Dr. Sanchez!!! He is only cares about money. You’d think a doctor will put his patients first but NOPE. He will only cares about getting you in and out of the office and over charging you for services that NEVER happen.You’d …
I am not impressed. I spend my hard earned money for long wait times, rude Doctors and hurried staff.
At my last visit, the doctor spent exactly one minute with me, asked two questions and wrote me a referral. That will be 25$ please!!
Front desk is absolutely terrible. The wait times are beyond ridiculous. 2 hours later and I’m still haven’t seen a doctor? No thanks. If you have the misfortune of visiting this less than desireable establishment, be prepared to wait.
Been here since 6 years old. Doctors have always treated me alright. I do wish the hours were extended though
Been a patient here for over 20 years and ALWAYS receive genuine really great assistance from everyone from the clerks at the front desk to the nurses to Dr Ana. She is wonderful and caring
Service is really bad, need to follow up continuously and not getting proper response back. I’m still not sure if the doctor had reviewed my reports. it feel comfortable to hear the report from doctor over someone in the call.
yes wait time is long. but well worth it. i see Dr Ana Rodriguez and she is absolutely a great physician. when she is not available i see Dr Manuel Rodriguez. another top notch physician. Great care and excellent diagnosticians.
Im giving this place 2 stars because the front desk is NOT professional at all. Once you get to the back everything changes. I see Dr. V and she and her medical assistant are wonderful. However the front desk is enough to make me want to leave.
Dr. Aguirre is the best. We are devastated to hear of his retirement. He will be missed. McGregor Medical has many fine doctors who are capable to take care of many medical needs.
Completely negligent. I woke up to coughing up blood a couple days after being seen by Dr Senger and called in to ask what to do about it. Never received any follow-up from the Dr or his office. Called back twice and waited all day for a …
Dr. Spends about one minute with you and leaves. Doesnt even tell you the name of the Rx that is being prescribed or if a return visit is need and when. They don’t return calls and you can never get them on the phone. Time to look for another clinic.
I have mixed emotions regarding this clinic I love Dr Beck he was my pediatrician and now my child he is awesome and I recommend him. However please stay away from dr Sanchez he is rude and unprofessional he practically yelled at me when walking in the door. Not what I expected from a medical professional in our first visit
Horrible service. They tell you they do not take your insurance without checking your insurance card. Customer service is horrible, rude, and not friendly like. No one smiles and when you have a complaint the office manager is never available. Never going back there again. Can’t give you 0 stars. I wish I could.
Have been going to MecGregor for about 3 years now and I can say that the hardest part everytime is trying to speak to ANYONE at all on the phone to actually set up an appointment. After being on hold for 45 minutes for the past 2 days, …
Dr. Manuel Rodriguez is my doctor. Top notch Doctor, and I couldn’t be happier. As far as scheduling goes it is best done through patient portal. Thank you Doctor and team!
Was shown the door after i told them I didn’t have any covid symptoms due to my asthma and sent me outside in the cold due this rude nurse. I said screw this and went to find a place that can help me. 1.7.2022
I have been here about 4 times. I started seeing Dr. Jose Sanchez about 9 months ago and didn’t have issues at first. After awhile I noticed his procedure, in the way he cares for his patience, and realized he actually doesn’t care about …
I love the Macgregor Group I have been with them almost 20 years. The on site lab and x-rays are great. I totally recommend MacGregor Medical Center they are awesome. I have no problem with scheduling appt or getting messages to the dr. I …
i call to set up a new patient acct. with Dr. Ana Rodriguez on 1/10/2017. I never recieved a call back of any kind. This is not the type of place that i would do any type of business with, let alone trust them with my health and well being.
I been going for over 20 years, like every business, STAFF changes and things change from GOOD to WORSE! Doctors ARE letting the STAFF run the CLINIC and forgetting their PATIENTS .It’s more like a PRODUCTION LINE, I was DROPPED by my MD …
This place is absurd. Constant long waits to see a doctor even with a scheduled appointment. They can’t give a courtesy call to advise your doctor is running behind because the call center is at a different location. This is just downright poor management.
My family and I have been patients of two of the physicians at MacGregor Medical Center for over15 years. I dread scheduling appointments for us because of their customer service. The females that schedule appointments are the rudest most …
The staff and doctors are pretty good. But good luck in getting through to them on phone. Doesn’t happen. Can’t call to complain. Again, nobody answers. Left message to return a call, didn’t happen have done this 3 times in last 8 days.
Doctors have not enough time even if you have an appointment. he is time bounded with the next appointment (making money) so he is forced to kick you out quickly and he will leave you alone in the examine room saying will be back and he won’t come back again. Now either you talk to the hand or his assistant or say ” Adios”
Impossible to get a hold of someone to make an appointment. Customer service is terrible. They have you use a portal or text service and don’t respond. In the days its takes to get seen for what would normally be an infection someone would end up in sepsis waiting for a reply from their Dr.s office
Been going there over 18 years. Same doctor. Some of the physicians don’t seem to be in it for the patients. Mine has been a God sent. I wouldn’t trade her for the world. She’s blunt, straight forward.
Dr. Beck and his asst, Nilda, are the best with my kids. They don’t make us feel rushed, are friendly and great at tracking and reporting shot records. …
I was skeptical of the reviews of the front staff having a bad attitude because of all the good reviews but I can tell you this much, I just got off the phone with Amanda and she definitely has a bad attitude. I called to get a Primary …
I have been with dr senger for at least 10 years, over the last few years it has been tough to get through. Today it was offered through the voice auto system to text. I did that today at 8:03 am and have yet to get a response. Just tried …
My Doctor is Dr. Oliver. When I come it usually takes 5 minutes to get checked on by the front desk, verifying my information. Then I’m called, in about 3 minutes, and I’m seen within about 10-15 minutes unless there is an emergency. I am very happy with my doctor’s staff and how fast I’m seen by my doctor
I had my first video visit with Dr. Senger who has been my primary care physician for twelve years. It went smoothly and it kept me from having to visit the clinic during this pandemic. The staff is helpful and kind and Dr. Senger is an excellent doctor.
I have been a patient of Dr. Mark Smith for many years. On occasion, when he is out, his colleagues happily see me and they also provide the best quality patient care. All are prompt, courteous, thorough and right on target with diagnosis and treatment. I feel great going to McGregor and you will too.
Left two messages trying to get an appointment and never heard anything back. I am a current customer. I am no even a new customer. …
My husband and I see Dr. Senger and are happy with our care. Wish he ran on time more often, but it is worth the wait to see him. His nurse can be a bit rude at times but most of our interactions are over the phone with Amanda, who we love! She takes time to listen which you don’t find much of these days. Definitely recommend Dr. Senger!
People calm down. Been coming since 2011. The Dr could sit down a little longer to really have a conversation. That’s the only reason why it’s getting only 4 stars. I work in the mortgage industry and I spend time with clients to really …
The only thing I have positive to say about this place is that Dr. Senger is great and knows what he’s doing. Other than that, this place is flat out incompetent of performing the most simple tasks. Be prepared to wait days for a …
Dr. Oliver is great. He is so helpful and I can get in quickly and I leave messages that are returned SUPER fast. I can talk to the super sweet admin and she is always so understanding and empathetic to my sittuation. The office is …
This facility has terrible patient care!! The whole operation is everywhere.
Clearly MacGregor doesn’t understand that not everyone, for example, my 87 year old mother texts. She keeps trying to return their call and their robo answering system hangs up on her after an 8-10 minute wait. Instead they text her again. …
Trying to get a prescription refill until you can get in for NON-narcotic (high blood pressure meds) is like your trying to break into Fort Knox! Unbelievably difficult!!!! And ridiculous.
Ivave been patient of Dr Sánchez forma over 12 years. An oustandiout physician that goes straight to the point y listen to you. This past year I have visit the office few times and never have a complaint about making, rescheduled it even …
They are not open on Saturdays anymore, which I found out by showing up on a Saturday to pick up a prescription and waiting in the parking lot… When I called, the electronic answering service said that the business hours were from 8-5 M-F …
Always good service front desk is Great! Dr is very nice and great follow up — however my wait the last time was 2 1/2 hours to see him– had i not been out of all my meds i would have been forced to leave. This has happened every time i …
The only reason this place is getting a 1 star is because you have to in order to submit one of these. My husband has been seen by them for his annual and semi annuals. During his first visit he was told his cholesterol was high, Dr. Senger …
I love My Dr. I have been seeing Dr. Ana as long as I can remember. I just recently went in to get labs. The women in the labs were not compassionate when it came to having my blood drawn. I told them I wanted a butterfly, she came out with …
1) Checking in: there are usually at least two or three check-in counters open. Check-in is a breeze.
2) The RNs that I’ve interacted with (two visits in the last two years) are all …
If you’re a working man/woman/human don’t expect to get seen on time. They do not value their patients as human beings, we are only a number in their double booked schedules. I’m talking specifically about the administration. They will …
In the many years I’ve been going to Macgregor Medical I’ve never been able to get care when I actually need it. Not just now during this crisis but over the last ten to fifteen years. As far as I can tell unless you schedule your illness a couple of weeks in advance don’t bother calling them.
I have been a longtime patient. The wait is a bit lengthy but these doctors see an inordinate number of patients per day. Dr. Aguirre has been my primary care physician for so long I can’t remember the first time I saw him. He took care …
I took my wife in for treatment and test. She even had list of other items taken to help with her condition. Dr did his best drive by diagnosis and treated my wife like shes going to pay for his next piece of hockey memorabilia or picture …
Office to Office request for a STAT referral. Hands down to Heidi in the referral dept. She was able to obtain the request within a few minutes and faxed over to my office ASAP. Very professional and kind. Thank you Heidi. …
Do not go to this clinic if you want be disrespected by the Dr. Aguirre nurse (Diana)!!! I went to get an Preop EKG because that was my other Dr. asked for & there was a bit of confusion. I told the nurse I was sorry but I was feeling …
Poor staff, long wait times. Was transferred to Dr Rodriguez when my PCP, Dr Wysoki retired. Though knowledgeable, Dr Rodriguez’s manner was curt and abrupt, and I also found his office to have disingenuous billing practices.
I agree Dr. Mark Smith is a fantastic primary care physician, I have been seeing him for many years now and recently have been able to take my daughter to him. He works with me financially which is totally sweet. Not only that, he is not …
I called and asked to be seen for a physical. The woman who answered asked me if I wanted to be seen for anything in particular. I said no, but I mentioned that I may discuss a few things with the doctor. …
They are losing all sense od Customer Service. You can’t schedule an appointment in person. You have to call or schedule it online. There were several workers standing around and I asked ti schedulean appointment and they said I had to …
McGregor has excellent, caring Doctors and staff. I have been going to McGregor Clinic for over 20 years and never had any problems. Even the Phlebotomists are very good at finding veins. Dr. Manuel Rodriguez has been my PCP for all these …
Because I am unable to get anyone to take my calls I have had to try to use the patient portal to contact Dr Senger. I have read all the instructions several times to no avail. I still am not able to use the portal or call on the phone. …
The front desk staff were rude and inconsiderate when I asked to go back in the examination room with my 93 year old mother in law. I was told that the doctor declined my request. What does he want to hide? At that age no one should be …
New to San Antonio, was referred to Dr. Smith, and really liked him. He explained my medication to me in a way that didn’t make me feel like a 12-year-old and involved me in the process. I felt much more comfortable with him than my last …
We love Dr. Beck and his nurse Nelda. They always provide great care for my children. I saw some comments regarding long waiting times. In my experience, if you’ve made an appointment they are usually good at getting you in within a reasonable time. This is over 7 years of experience with them now as my oldest is 7 going on 8.
Mac Gregor Medical center is open and ready for business and they also offer telemedicine. My husband met with his doctor this morning and there was the same level of care and compassion as when meeting with Dr. Roldan in person. This was …
I am one of Dr. Smith’s patients and have seen the doctor a lot recently and have talked to the staff a lot too. Every time I talk to Dr. Smiths assistant Laura I can always count on good service and also for my prescriptions to be sent to my local pharmacy on time. I always get good service from her and it’s always a good experience.
I just called (maybe 20 mins ago) to set an appointment with my primary as a follow up from a visit at the Full Spectrum Urgent care at the Rim, and had the unfortunate experience of having my call answered by some lady who would only give …
My very first appointment waited 2+ hours as the doctor was running late. At 2nd appointment I arrived 20 minutes early. Receptionist said 2 patients were ahead of me. And again waited 2 hours ruining plans for the day. Another patient, who …
Had a decent experience here for a few months. It’s obvious that this place is run like a business moreso than a health care center. A patient with depression shows up 9 minutes late for an appointment and is turned away. Now this could be …
I have been a patient here since 2002. Dr. Roldan is the BEST, but I’ve also had good experiences with other doctors in the group when Roldan was booked.
Today I had a VIRTUAL VISIT using the FOLLOW MY HEALTH app, and it was …
Dr. Beck is the pediatrician for my almost 2 year old and he is the absolute best! He gives great detail into the answers he is giving you in regards to your concerns for your child instead of quick answers to get you in and out. He …
Everytime I go see my Dr. I have to sit and wait at least an hour. My last visit I was there for over two hours. I was told to be there at 1215 and then after sitting awhile I asked them when they would call me and they said that My Dr. had …
I went to see Dr. Brian Senger for back pain a few weeks ago, and I wasn’t very pleased with the way I was treated. He had a very arrogant attitude, like he already knew what was wrong with me before he even walked in the room. He gave me …
As long as he’s practicing medicine, Dr. Oliver will always be my primary doctor! I have many complicated health issues, and he is the most thorough doctor I’ve ever met. I feel like I am in good hands under his medical care. I’d also …
I wish i could give this place five stars because my doctor and nirse staff are great, but if i have to call for any reason i already know to block off at least an hour of my day because wait times are crazy and when you do finally get to …
Absolutely despicable office staff. After calling numerous times, an appt was made, under a week before appt, a robo-call was made to my phone number trying to confirm appt. Tried to call back and went through a series of unresponsive …
I was referred to this medical group by a friend of mine because my current doctor had died. I had asked many friends and co-workers to refer a good reliable physician and had settled on two physicians. They had referred Dr. Carlos …
It pains me, but today I decided to find another GP, and permanently leave Macgregor. Life is too short to struggle with a poorly managed organization, no matter how much you like the physician. …
The front office staff are extremely off putting and not very helpful at all. Regardless of being a new patient or not there are long hold times over the phone and the information provided is never relayed to the doctor. They need to work …
Came here because they do X-rays in their office.
I’m soo glad I found this place!! Just had a 1pm appointment today (as a new patient) & I was out the door starting my vehicle at 2:03pm. Just wow! Staff was …
I don’t generally leave negative reviews, because I believe mistakes happen and businesses deserve a chance to correct issues first… That said, I just experienced ‘the last straw’ so here I am. After 8 years going to the same doc, I’m …
This was a terrible first experience at your medical center. All of the information for my wife, in your system, was from completely different person. My last name was also completely wrong. I wonder how many patients information you have …
It’s a very busy office, but everyone on staff works hard and the physicians are top notch. I’ve never had to wait more than five minutes past my appt time, and that’s very unusual for ANY medical practice, as we all know. Dr. Rodriguez is …
I’ve been a patient of Dr. Smith’s for over 10 years. He’s an excellent primary care physician. My children were cared for by Dr. Beck. Both of these physicians show tremendous care and thoroughness. I know the waiting room can be busy …
I am giving 3 starts to this office, the ladies from the reception are not cordial, they are not caring nor professional, sometimes they make you wait. Once you are in the doctor office is totally different, the ladies from the lab are super nice and kind. My doctor Dennis Oliver is so nice and caring about his patients.
We have been patient’s of MacGregor for years. Before my daughter became an adult, she saw Dr Beck the pediatrician. He was great with kids, and she was a little sad that she couldn’t continue to see him as an adult. …
UPDATE 1/11/2022: Needed 3 refills. 2 of 3 were wrong when I picked them up. Not corrected. …
They automatically declined my refill request for a prescription medication that was prescribed by them and for which I’ve been taking for three years. Then, I try to contact them to find out why and they tell me I need to schedule an …
I recommend finding a different office. For my last appointment I was sitting in a patient room for an hour waiting for my doctor. My doctor prescribed me medication that wasn’t covered by my insurance which has never happened before. The …
I have been going to this clinic and Dr. Senger for 10+ years. I have usually had issues with their phone appointment system. Dr. Senger is usually running late — at least 1/2 hour and then I feel like he really doesn’t want to spend more …
I love Dr. Smith and in the past, that has been the only reason I have continued to come to this office.
I visited today for the first time during the pandemic and I was impressed. I …
My husband has used Dr. Mgregor for primary care for years now, and it is ALWAYS something. In addition to EXTREMELY lengthy call wait times, when your call is finally answered, you are hung up on multiple times. After being seen recently, …
This Group of Doctors is very caring. Many people go to them including my whole family. I love Dr. Roldan. I have been seeing him for over 10 Years. My Mother saw Dr. Manuel Rodriguez for longer before she passed and we loved him too. My …
I have been a patient at this facility since 2017 and while the medical care I receive from the physicians has been exceptional, their extreme COVID measures have caused me to search for a new facility. Currently they will not allow …
Today’s experience was enough for me. Macgregor has an option where you can communicate with them via text message. I texted them and asked if my doctor was running behind. Their response was “I do not know if he is running on time”. I went …
I have been seeing Dr. Roldan for 17 years. He is an excellent Dr. very caring. I did a telemedicine appointment with him today and it worked fantastic. I feel like it is more convenient than coming in the office actually. Someone called me …
I typically tend to write positive reviews with superb service, however I have written a couple of bad ones so that other consumers are aware. Well, Friday morning I called the office at 7:33, to be precise, to schedule an appointment …
I’m always very happy with the level of service that I receive here. I used to see Dr. Smith regularly from about 1995 until about five or six years ago when I moved away. I came back and nothing has changed. I always get Barbara on the …
All interaction are treated as if your are trash. My husband has been waiting on results from lab work. Instead of a report he gets a three word sentence from the doctor. Has tried several time to call and leave a message for the doctor but …
I have been a patient of Dr Ana’s for over 20 years. She is a great GP and I couldn’t have done it without her.
I had a new patient physical appointment with Dr.Senger. I was told to fast for my 10:45 am appointment. I showed up was screened and told to have a seat. 5 minutes later I was called to the window and told my appointment was “bumped” and …
The upsides is the medical staff. Doctor Smith is great, so are the nursing staff I’ve seen. …
When I had a car accident, I didn’t get my info from them in time to get a reimbursement as I was not the one at fault for the accident. They would mispronounce my name when calling me and if I ever corrected them they would give me so much …
THE MOST UNPROFESSIONAL STAFF-IN-THE-WORLD!!! I liked my doctor (Dr.Smith) just fine. But his staff is ABSOLUTELY BEYOND BELIEF (I MEAN IN A BAD WAY, UNFORTUNATELY)! Now I’ll have to find a new doctor, albeit through NO fault of my own. …
Worst medical office I have ever had to deal with. I have waited on hold several times for over 30 minutes. NO communication between staff. Trying to get refills on medication is a joke. If you have a choice go anywhere but here!!!!!
I’m not really sure what’s going on there. Mark Smith is my doctor and has been for 5 years. But recently the staff up front and on the phone have really dropped the ball. I visited Dr. Smith on September 22, 2021. I told him about me …
I have been a patient at MacGregor Medical for well over 5 years. Dr. Ana Rodriguez is my doctor. I have had nothing but good experiences with this medical facility. I am 77 years old so I have seen many doctors and clinics over the …
Their COVID protocol looks unfair. They asked me to get a COVID testing done prior scheduling the appointment. As discussed with them, I took the PCR test in a different testing center and it came out negative. They looked into my report …
Do not go here! This place use to take care of their patients well and felt welcomed, but my past two visits have be horrible. I had Dr. Manuel Rodriguez not take my complaints seriously and brushed me off. This last time I was tuned down …
this place was inconsistence way before the covid, I stopped coming here in the late 1990’s the MD’s ordered too many cat scans , xrays etc..when I tried to cancelled them, they hounded me for days to do them..so I fired them….
Been a patient of dr Senger for 12 plus years. I don’t have a problem with the interaction with him at all, but I have to echo the office management issues here. It is very hit or miss here with staff communication, prescription …
I have been with McGregor since the early 2000s. Has always been tough to go in there and get set up with appointment. I’ve gone in there with temperature is 100 and to try to go in as a walk-in left me sitting there for an hour then to …
two years later I want to give them ZERO star.
I was seen by one of their doctors around 12:15pm on Friday (my appointment was 11am). she told me she would call in my prescription and call me in a couple of …
I have been a patient here for nine years. Pre-pandemic, this place was pretty great. No complaints whatsoever. They have a team of doctors and physician assistants, an in-house lab and radiology. All very convenient. I have to give 4 stars …
I wouldn’t even give a star but absolute awful service. There doesn’t seem to be anyone that knows how to pick up a phone to even schedule an appointment. I ask to speak to the director do I’m given email and I was surprised but really I shouldn’t have been…..the email I was given was not the correct email.
Will not recommend anyone to this clinic and I am done. Trying to resolve an issue with their director and never returned call or email. They have lost all credibility with me and my family. No stars are deserved.
This place has really gone downhill. The quality and access to care here has declined since covid.
For example, my wife has COVID and wanted to make a virtual appointment, but …
I love my doctor, Ana Rodriguez, and have been her patient for 7 years. However, now the office staff, the one particular girl in window 4, at the front are completely incompetent and rude. NO regulation on nail length that a true health …
Our PCP has been Dr M Rodriguez for many years. My 95 year old mom really liked him and they had a very good relationship. I was very touched that he called from his office at 7:30 pm on a Friday to offer his condolences upon learning of …
I have been a patient of MacGregor for over 10 years. They have been progressively harder and harder to get on the phone. Now
today I call because I tested positive for Covid. Their response is to go to an …
Twice when I have tried to be seen, I have had to go to an urgent care and once my cardiologist that I work for saw me for my blood pressure. I was very ill and called on Thursday morning it was Monday before they got back with ne.
NOBODY WILL ANSWER A PHONE CALL. I have wasted hours trying to get in touch with somebody and they just put you on hold til you eventually hang up. Worst customer service (office staff) I have ever seen. Truly unbelievable.
Drs are great, but phone system is terrible. I called the appt line 4 separate times this morning, and each time I was on hold a long time, then was sent to voicemail. My experience is that VMs are never returned, so I didn’t leave a …
This clinic is trash. They have been giving my senior mother the run around for months. They schedule appointments for her, she shows up and they tell her she doesn’t have a appointment even though they send her the confirmation text. They …
This clinic is loosing me & several other patients fast due to their “new ” PCP”s
They are older drs that have no respect for their patients nor our time time. I …
Dr. Jose Sanchez may be a great physician however his office staff is horrible! Very unprofessional including the office manager. They all play the CYA game and are not considerate at all to patients. They act like children gossiping and …
I wasn’t notified that Dr. Senger was leaving their practice so I called to schedule an appointment with another doctor in order to establish care but they only gave me the option to see one of two other doctors rather than letting me …
Very patient, kind, and helpful staff. Able to set us up as new patients and get my daughter an appointment quickly. Sometimes just a calm, caring voice on the phone can make all the difference.
I tried over 4 times to reschedule a appointment as to avoid being charged $50 missed appointment fee. On hold each time for over 30 minutes and sent to a voicemail. Texted that I couldn’t reach anyone to reschedule. I get a response 2 days …
I’ve been a long time patient of this practice, and after their two best doctors retired, there is just no good reason to keep going. Insanely long wait times, can never get anyone on the phone, doctors are clearly rushing to get you out to …
Great clinic. Be prepared for possible long wait times but my most recent visit was no longer than 10 minutes. The front staff is not very friendly, be prepared. Face mask is required as of Dec 2022- I’m adding that here because it was not …
Be fully prepared this place is always busy and takes a bit longer with appointments and calls. Normally this would be an issue but its clear why the waits are what they are and why people continue to seek treatment and care here. The …
I wish I could leave a 0 star review. I have been going to this office for 10+ years and I have never been so screwed over by a facility. NEVER go here. The doctor I have been seeing for 10 years has retired, and there is absolutely 0 …