Water company had to dig up my drive & road for broken water pipe back in 2009 or 2010, I called several times to get drive fixed since water flowed off road straight into my yard washing away driveway & flowing under my house, water …
Polite people. However, there is a minimum bill that you have to have, which honestly is just a scam. People should be charged what they use and no more. I would switch companies if I had the option
Showed complete disregard when a water test showed e.coli. was supposed to issue a boil water advisory within 24 hours. They did not do it. We received a letter in the mail about 2 months later telling of the oversight. Now we are under …
The online payment system is hands down the most outdated, antiquated system I have ever used. I am pretty sure payment portals in the late 90’s were more advanced. It is amazing that they continue to use something so cumbersome to …
Madison Utilities is trying to hit us with a $350 water bill due to a leak that was between our meter and house. The meters are locked and homeowners have no way to read their usage and depend on the water company to alert them of higher …
Just called about a high water bill that didn’t make sense to me. Thinking it was high because the water line busted at the neighbors house and we were without water for a little bit. The customer service rep I spoke to wasn’t very polite. …
Where is the accountability for this company. My family has been waiting over 2 weeks for our water. Do to their own incompetence, they did not have our water meter on file, which has been on our property for around 20 years. We in turn …
A great company with wonderful people! Thank you
How is like going there the always give me extensions on my bill socking keep my power on that body but the best thing
Worst service. Expect you to go 24hrs with no water after paying at 8am on cut off day and still cutting the water off.
On the Eastside of I75, the water tower can be seen north and south bound
They fail to notify the public of contaminated water until two months later, but they sure never fail to keep price gouging the bills each month.
Water pressure is too high in the house but they won’t do anything about it unless it’s under 150psi. Useless company, here’s to painful showers.
Water company had to dig up my drive & road for broken water pipe back in 2009 or 2010, I called several times to get drive fixed since water flowed off road straight into my yard washing away driveway & flowing under my house, water …
Polite people. However, there is a minimum bill that you have to have, which honestly is just a scam. People should be charged what they use and no more. I would switch companies if I had the option
Showed complete disregard when a water test showed e.coli. was supposed to issue a boil water advisory within 24 hours. They did not do it. We received a letter in the mail about 2 months later telling of the oversight. Now we are under …
The online payment system is hands down the most outdated, antiquated system I have ever used. I am pretty sure payment portals in the late 90’s were more advanced. It is amazing that they continue to use something so cumbersome to …
Madison Utilities is trying to hit us with a $350 water bill due to a leak that was between our meter and house. The meters are locked and homeowners have no way to read their usage and depend on the water company to alert them of higher …
Just called about a high water bill that didn’t make sense to me. Thinking it was high because the water line busted at the neighbors house and we were without water for a little bit. The customer service rep I spoke to wasn’t very polite. …
Where is the accountability for this company. My family has been waiting over 2 weeks for our water. Do to their own incompetence, they did not have our water meter on file, which has been on our property for around 20 years. We in turn …