The eye doctors and ophthalmologists at Magruder Eye specialize in cataracts, retina, dry eyes, glaucoma, and more in the Orlando and Kissimmee, … See more
If I could give zero stars I would. Wait time is ridiculous. They take advantage of the elderly which I might add is the majority of their patients. I watched in the 2nd waiting room waiting for my mom. They kept making excuses about …
Such friendly staff very knowledgeable doctors. A true team that works with absolute precision. So thankful that I came here for my cataract surgery. They gave me a while new world of vision. …
Went to see Dr. Patel for a Lipiflow that lasted 12 minutes. Was charge $1,700.00. If you need a Lipiflow go somewhere else. Ridiculous prices for a 12 minute treatment.
I have been going to Magruder Eye Center on Mills Ave for almost 20 years. Had cataract surgery and film removal later. Just got order for new glasses today. Would never go any place else for eye care. They are the BEST!!!!
Not thrilled. My mother had appointments after appointments and I’m sure these people have no idea what they are doing. Scheduling an appointment is simple but that will cancel it at anytime and forget to call you and mark it down as YOU …
I had an appointment at Magruder Eye Institude my reception named, Kathleen was just like family, caring, professional and a great sense of humor. Everyone was awesome from the tech to the doctor who cared for me. If you are looking for fun-loving professional people visit Magruder Eye Institude for your eye care needs.
I was very grateful when I was having a problem with my eye that I was able to be seen so quickly. I was told on May 23rd I needed eye surgery. I left three messages over a weeks time for the surgery coordinator to call me. After not …
Never. Ever. Again. Stay away, if you care about how you are treated before, during, and after your procedures. My mother was coming to this doctor’s office from 2016 to 2018 and I wish that I was able to accompany her before she began to …
Gave the examination a 10 compared to other institutions I have visited. They were very thorough. My only problem was with a virus going around there were no visible disinfection wipes visible and the machines were not wiped before I put my face in.
Where do I start after so many years and the many trips to the Magruder Clinic …… many health issues and coming to the Magruder clinic…..
They treat us like family and with our only son far from here. in the AIr …
Horrible facility! You won’t be called your appointment time. Just Four hours later. Rude staff unprofessional. Don’t waste your time ! Inconsiderate facility!!!!!
The wait time is sometimes a bit long due to the extensive stations of tests performed. I am very pleased with the thorough eye exams that I receive every visit, Dr, Herschel has been my Doctor for years .
This has my husband’s name but I’m the one who sees Dr. Herschel. I totally trust him. He’s always thurough and never rushes me. He always takes time to answer my questions and explain things to me. He’s very kind. The staff is always nice …
I work at Magruder and I’m a better person for it! Our Doctors are top notch scientists, caring and thoughtful. It makes me sad when I read the reviews on this site and quite frankly angry. Our Doctors treat EVERY PATIENT with respect and …
On 1 October Dr Warren performed surgery on my right eyelid to repair 2 previous surgeries by Dr Tarle. He scheduled a follow-up appointment for 4 November. When l got home l inadvertently marked 14 November on my calendar. I did receive an …
I suffer from Ritinitis Pigmentosa and have been attending Magruder Eye Institute for a number of years. I have found it to be a very friendly, professional and proficient establishment, that offers the best in service and care. The staff …
Team members at the Mills Av location are efficient, patient, engaging, professional and knowledgeable. Wait time was minimal and transitioning from intake to the appointment schedulers was seamless. …
My husband John Gardner was the person seeing the doctor i went with him to drive home. We both agree we were impressed
With how pleasant all the employees were. …
Caring and courteous staff and techs. I’ve had caterat surgery here and afterwards I felt like I could see in 3D. After a recent battle with Shingles that affected my vision, I called and got a appointment the same day. Dr. Graham and staff make you feel like you are important. Highly recommend this place.
I first went to Magruder’s when the company I worked for had them as a provider on their insurance….that was years ago…Dr Magruder’s daughter was the person who examined me…that was maybe 15-20 years ago….I’ve changed jobs & Dr. …
I had Dr. Hershel remove my cataracts and I have the mono lenses which I am thrilled with. I have 2020 vision never need glasses for anything he did a great job. My husband is now working on having his cataracts and new lenses put in by Dr. …
While I have nothing but great experiences with the Dr’s the ability to contact them to check on surgery appointments is terrible. I understand the need for automated phone systems if messages are left and never returned and you cannot teach get a person
I Have been going to Magrude Eye Institute on Mills Ave, Orlando for more than a decade. Staff is friendly, efficient, courteous and attentive. Environment is clean and neat. …
I called for an appointment and was told I had a collection bill from 18 years ago. They transferred me to billing, was told that I had no bill and the account was not marked as paid. Then transferred back to scheduling. It was 33 minutes …
First cataract surgery went extremely well. The surgical staff is warm and comforting and Dr. Beneke is a wonderful doctor. I’m hoping to have as good an outcome on my other eye in 3 weeks!
Dr. Graham performed the multifocal lense surgery on me and I am happy to say the procedure was done pain free. My operation was done on a Monday and my farsighted reading ability had improved by Tuesday. Dr. Graham and his staff went above and beyond to deliver kindness and concern my way. I highly recommend his services to anyone.
Easy to schedule help is great and very knowledgeable about everything. They are sympathetic and easy to talk to all the time. If you need to get a new prescription can be done within a few hours.
I have been a patient of Dr Lehr here for years and always receive great professional service. With the number of thorough eye exams they perform each visit, being a diabetic, I always feel confident that they will have found any potential issues, if there. And if so that they would be able to take care of me!
I am not a patient of this clinic and while my friend has had a decent experience with to the doctors, the wait time is beyond ridiculous. Appointments are always a few hours. Her post op appt was at 7:15am. She was called pretty quickly …
The staff were very nice & informative. Dr.
Hershell took his time to explain & answer all our questions. I felt they were very thorough, overlooking everything. We feel very comfortable & confident in continuing to go there for the health of my 16 year old daughters eyes.
Very professional & quick but through service was in and out within an hour and Dr.graham saw me right away with a emergent eye appointment that I needed the worry I had coming there with I left content and relieved
Dr. Graham and his assistants were wonderful and felt at ease through out my appointment. I would highly recommend Magruder Eye Institute to family and friends.
My mom went in for an easy procedure and had to wait an hour and a half for the doctor to show up. I really wished doctors would consider other people’s time. I scheduled the apt early so I could get to work on time and ended up being late anyway. So far my mom said her vision is the same too so it seem to be a complete waste of time.
My grandmother was charged $144 for injections that were not given or needed. When called to fix issue they lady in billing told me that she got the injections as if she were in the room with her. No…sorry to break the news but I was in …
Super friendly staff. Very fast and efficient. Very thorough with care. They take their time to listen to you and do everything necessary to make sure tour eyes are taken care of. I highly recommend Magruder if you are having any kind of problems with your vision.
Today 3/11/2020 was my first visit referred by my eyeglass doctor. Service super divine, everybody professional and sweet. Doctor explained everything with calm. The only thing I recomend is not to go alone, because usually they do a lot of …
I was very happy with the nurses and staff , all helpful , understanding and professional..Dr. Golen was great and Im thrilled with the care and results…Im happy to refer friends to Magruder…
Very professional and courteous staff. Addressed all my concerns and the doctor explained everything in an easy to understand manner. Would recommend Magruder Eye Institute.
Everyone works quickly. It’s a process. Your handed from one technician to another (I was told they can have as many as 400 patients a day—wow!) everyone was professional and pleasant. Nice smiles. I’d done my own research on cataract surgery so I was aware of the process. My next appt. is in mid March to do the final measurements.
My experience at this institute was horrible. Many of the staff members laughing and talking in groups. The waiting time was longer than usual in other places (more than 2 hours waiting to see the doctor) The “technician “ that evaluated my …
I am very happy with the customer service, I am with my appointments I don’t have to wait long very accurate and explaining everything to me I was very happy with the doctors and the assistant everybody does a great job thank you very much For caring. This place is number one and I highly recommend it.
Nice facility, friendly and helpful staff, close to my
home, short wait time, good doctors. I love Dr.
Warner. Magruder is a great facility to go to if
you need eye care.
Dr. Beneke performed cataract surgery on my wife’s eyes over 12 years ago and he set the bar high back then. Dr. Beneke performed surgery on my right eye on 11-5-21 and he exceeded all my expectations. Everything from checking in, …
Well located facilities, plenty of parking spaces and a well designed drop off area, if needed. Clean, modern, safe and spacious waiting area. Super friendly and helpful staff. Lastly, Dr Hershel is very professional, thorough and good listener. He makes me feel that Im always in good hands.
The Magruder Eye Institute treated me with professionalism and courtesy. The staff were respectful and pleasant. It was a pleasant experience for a change. Thank you so very much for reminding me that there are good people still in the medical profession.
I am very Happy that I found a office that fill my expectations. The staff was very Professional, and The Doctor gave me the attention with no rush whatsoever. He answered all my questions. I decided that from now own I will keep going. And it was less than one hour…
Great costumer service ! They did a full study of my problem with several eyes test to present me the best solution. Dr. Herschel explain to me my the options available in a calm and professional way. I will be scheduling my surgery next week.
My appointment was handled very smoothly. The office was packed and I thought I would be there for hours but that wasn’t the case. All the staff was very professional and everywhere was clean and fresh. I never waited in one place more than ten minutes.
The care at Magruder Eye Institute is the best. Some of the best doctors are practicing here. I’ve always been happy with the care I have received. Recently I had cataract surgery, I found it was much easier and faster than I had …
Very good experience. This is a large office seeing many patients every day, but my wait time was reasonable for my eye exam appointment with Dr. Graham, then a week later a consultation appointment with Dr. Lehr and his PA Chase, and the …
Took my wife for her first appointment for cataract evaluation. They have a complimentary valet service. She has to use a walker to walk. Was really nice to pull up to the entrance so she didn’t have to walk thru the parking lot. From sign …
My husband had a great experience. Very pleased with staff and doctors. Pleased to refer all. What an awesome set up they have. Examines done. Surgery right there on premises out door straight to surgery. How great is that. How convenient. Thx.
Sometimes practices become so big that the attention the patients necessities diminish.
My ex-husband, for whom I scheduled appointments as he can’t see well, had a …
Their billing practices are not ethical. I had IOL surgery and I was told that it will cost a price including ALL post op visits. Then I get a surprised bill for post surgery care. At the end this a business focus on making money than …
I’m personally very satisfied with the professional medical care I received there. The staff is kind and competent. My Doctor, Dr Lehr is always open to address my questions and concerns. He’s Very kind, competent & professional. …
They may have a rigid time standing, but do make sure you make it on time. I’ve had really good if not great doctors here. They actually listen and talk to you in a language you can understand, not just throw out medical terminology that …
The entire experience was flawless. The Covid precautions and from beginning to end a flawless experience. I am healthy and in my 60s and lost almost all of my eyesight in my left eye and have had chronic problems for over a year. I feel …
During this coronavirus. I had an appointment. My temperature was take, social distancing and all precautions were taken. The staff is friendly and professional. The building is exceptionally clean. The doctor gave me information about my condition and what to expect in the future. Very satisfied.
I have never had an eye appointment in my life. The first visit was to have a growth looked at but they gave me an eye exam too. I didn’t realize how my vision was going to be affected and honestly was very scared driving home. I felt like …
The staff is very friendly and professional, very short wait time and they are on top of all the guidelines for COVID-19. My appointment was for 10 am and I was in by 10:05, eye exam was very thorough but was completed quickly so no time spent sitting around waiting. I will recommend them to anyone looking for a grate practice.
They horrible at customer service they don’t even try to make the experience pleasant. 2 months to get an appt because the computer was down for 2 whole months. Then 6+ hours for an eye appt. Then 3 days before cataract surgery they call …
I had eye surgery at this Institute the Dr ordered post surgery medication however he failed to aquire pre authorization approval so I had no medications for 5 days and of course my eye got worse and worse. Also they charged me a 20% co …
This is the worst professional organization I ever experienced. I’m in the process of suing the company and hopefully it’ll make it to the news so the people in this city will know the truth and I mean the truth about this place. I would …
From the moment I set my appointment with Claudia, every step was professional and flawless. I was seen on time – yes – on time! Magruder practices highest level of virus mitigation – exam offices spotless – very courteous staff – fair, …
I was very impressed at how meticulous and polite the staff members were when I arrived at the Magruder Clinic. The facility was impeccably clean. The physician took care of my cataract immediately. …
I was very impressed with this medical office for their professionalism Friendliness and their state of the art equipment for evaluating the eyes. The office is attractive and comfortable plus the staff is welcoming and efficient. They …
I’m about to book my first appointment with theses people and I always read the bad reviews on companies and there is a massive number of them. Although the locations of these bad treatments by the staff was never listed, it would have …
MaGruder has great staff, polite and very friendly. I highly recommend this office. Dr Herschell is the best, I have been a patient for over a decade and I would not change my Doctor.
First time at this practice and it was great. Even with masks, etc, it was timely, professional, friendly and thorough. My cataract checkup and my friend’s cataract evaluation both made us feel confident and comfortable. I now have a retina checkup and appreciate one group having all the specialties.
I am very satisfied and happy with the attention, especially to nurse Gloria who helped me a lot with my medication, since my insurance did not cover it for me, nurse Gloria was very kind and dedicated to solving my problem, looking for …
After years with them I’ve had it with the inferior check in process. Personnel just don’t give a damm if you’re waiting for an hour. When questioned you get an attitude. Good Dr’s in the back! Terrible set-up in the front. Taking my money to someone who cares about me and there business.
Dr Rego, and the nurses, that attended to me were very professional, and I like the attention to details. The environment is clean. I recommend them every opportunity I get.
Great place to have your eyes take care off have my left eye. Appoinment on time done on 7/21/2021 the nurse stuff was great specially nurse sandy. On my right eye surgery on 8/20/2021 .nurse where very rude they didn’t care for no body …
Very friendly staff. Dr. Pohlod explained things thoroughly. Wait time longer than expected but I went at the busiest time. Next time I’ll schedule a later afternoon appointment.
Very professional, courteous staff. Knowledgeable physicians and easy to understand instructions and recommendations. Clean and neat facility. Felt safe regarding Covid procedures. (For my Mother, Joyce)
I was quite impressed with my friend’s visit and was not happy with my cataract surgery done by another medical practice so I went to Magruder. Everyone I encountered was polite professional and helpful. …
Early afternoon I tried to call to set up an appointment to look at frames that is approved by my company for safety glasses. On hold for about 40 min when they answered they told me I called the wrong number and gave me the number to …
My wife had cataract surgery here a year and a half ago and was very very pleased she had the mono lenses installed And has excellent vision. Dr. Herschel is very thorough takes the time to discuss your options and I’ve never had an eye …
After seeing the same Doctor (somewhere else) for about 25 years, I decided to look for someone closer to home. I had an unrelated dealing with someone on the admin side, and I inquired about an appointment and Doctor recommendation. …
I was so very happy with my experience at Magruder. I had cataract removal & everyone who had any part in my procedure made me feel welcomed, and at ease by answering my questions (& was kind & gentle about it). Dr Golen & the staff at Lakeside Surgical were so personable yet professional. I’d definitely recommend them to anyone.
Yesterday, I drove an hour to pick up my mother from her Orlando home, to drive another 25 minutes to get to MacGruder Eye Institute in Orlando, just to find out when we got there, that they cancelled our appointment because the PA had …
I recently had my cataracts removed in both eyes! The experience started out overwhelming…as I was very anxious about the procedure! The staff at Macgruder Eye Institute and Lakeside Surgery Center was absolutely phenomenal! They eased …
I want to like this place because the doctor seems good and the people are friendly enough, but I would never come back here because both appointments I had I was waiting an hour past my appointment time to see my doctor. And then I was in …
Excellence in patient care by both my Doctors and staff. Communication to understanding about my choices as a patient and results are at a high level. No long wait times. Dr. Graham gave me new eyes. Thank you
Billing! Billing! Billing! Let me say first that Dr. Patel is a really good doctor. However I have been billed for something that I should not have been billed for and I’ve called so many times and I’ve been blown off. The billing …
Have been a patient of Dr. Graham for svrl years. Him and the entire staff do excellent work, one is treated on a timely basis with much respect. Although I drive an hour for my appts., I would not change.
Couldn’t get an appointment inside of 2 months, then they rescheduled me an additional month out. I have tried to call them 4 times to cancel since I already went to another place and NO ONE EVER ANSWERES THE PHONE. And 1 other interesting …
I gave it 4 stars because of the difficulty getting the appointment. The treatment I received after arriving was great, people friendly and professional as well as communicating everything concerning my vision problem. I would recommend them to friends and family
After a three month wait to see Dr. Warner, actual time spent with him was under four minutes. If we were running a relay, I might want him on my team, but for a doctor who will perform surgery on my face, no thanks. I consulted with a …
First cataract surgery done by Dr. Graham around 5 years ago was and excellent outcome getting ready here shortly to do the the second eye by Dr. Graham. Overall in my experience its a pretty well run clinic not sure about the long waits as …
Highly recommended. Extremely professional and friendly staff. They know their jobs well and its clear they are experienced and well trained. Their office is busy but their systems make it easy to know you are taken care of. …
My appointment was not confirmed right away because they were up grading thier systems. But I was very pleased with the whole set up. The whole staff at the front desk, the technicians, and the doctor were very courteous. I received an …
After a terrible experience with Florida Eye Clinic from the doctor and scheduling staff, I went to Magruder on the recommendation of my primary care referral depart. I haven’t regretted it. In fact, got my wife to switch to Magruder and …
The Dr and nurse are great, the people who answer the phones are terrible, been on hold for over 1.5 hours. Now after over 2 months they send me a bill after they said my insurance was good, all because I filed a complaint on them.
– [ ] After 18 years coming on a regular basis for eye check-ups, we had for the first time last week the worst experience with a lady named Christie at the reception desk. She treated the person in front of us with rudeness. When it was …
The staff at Magruder are some of the cold hearted and verbally rude people I have ever come in contact in a health care setting. The willingness to be abrupt and dismissive is uncalled for and very disturbing, …
First, I was called at the time of my appointment, then, second call, a sight exam, third call, the doctor. All were very professional and none of them “pushed “ me to do the cataract procedure. Was like an orientation. All were very kind. I felt very confident. I recommend Magruder Eye Institute.
Front desk woman is blatantly rude to some but very courteous to others. Very disgusting to experience. I’ve been coming to Magruder for years and dread check in/out process because of this. Respect is minimum and should be given to everyone. We all pay to come here for the specialist NOT to be disrespected or treated unkind.
My experience was not bad at all. in and out in about an hour. Dr Golen was knowledgeable, friendly, explained everything in detail. He took his time and was thorough. Unfortunately at entry, the front desk and welcome area staff ALL …
The billing team is so rude. We arrived at 2pm, which was our appointment time. And was seen to check in till about 2:40. The safe then stated i inly had 15 mins to send her insurance card which wasn’t not sent in our referral. I constantly …
The atmosphere was genuine didn’t experience any propaganda at all. The service was excellent from start to finish…the consistency of professionalism and politeness exceeded my expectations. Since this was my first visit with Dr.Lehr I …
Please find another place to go for eye care. There is NO consideration for your time, as if your time is not valuable. They give you an appointment time and an hour later you are still waiting for the doctor who hasn’t even arrived. When …
Very disappointed. They are very unprofessional.
I called to schedule my appointment at Magruder one month in advance, provided all my personal and insurance information and they even called me back to confirm …
Terrible service here! They do not care for their patient’s time at all. After waiting 3 months for an appointment with a specialist, I was 8 minutes late because of bad weather traffic and they refused to see me. And had the nerve to …
Trying to reschedule an appointment but it’s IMPOSSIBLE to get them to answer the phone… Already 13 calls in 7 days, each with ~90min holding and… NOTHING!!! I guess I will have to drive there and make this in person!
The staff and the doctor was very attentive and they explained to me everything that was wrong with my eyes. I would recommend this eye Institute to any of my family or friends who might ever need eye glasses or eye surgery.
Good doctors I’m sure but horrifically bad customer service and care of existing patients. Was under the care of a doctor. Had a 30 day follow up appt that required a simple reschedule to a different date. Upon trying to reschedule the …
Dr. John Beneke at the Magruder Eye Institute on Mills Ave. is the Absolute Best – very professional, very knowledgeable, very experienced in his field. He performed laser surgery on my left eye w/ a cataract and just last week, handled the …
PLEASE BE MINDFUL the low rating is because of the BILLING DEPARTMENT and FRONT DESK and is no reflection on Dr. Golen’s office. Dr. Golen and his staff is top notch when it comes to being attentive to your needs. Very patient and takes …
If I could give this place 0 stars I would! This place is absolutely HORRIBLE! no regard for patients time AT ALL. my grandma has been trying to get surgery for the last 3 MONTHS and surgeon postponed her eye surgery 4 times in the last 2 …
I had today so bad experience in this center unfortunately, because one of the receptionist ladies who work at window 3 was so mean and disrespectable, she talk with sharp voice and without looking at my face while i was asking here about …
My mom underwent surgery on the 18th and the attention from the nurses was really excellent but then I went to see Dr. Golen and the truth is that the doctor’s attention to my mom I did not like
Very pleased with my cataract surgery so far. The staff at the office and at Lakeside Surgery we’re extremely pleasant, and made sure I was comfortable.
Dr. Beneke and his team were First Rate! The cataract surgery was smooth and professional. The Eye Institute can be busy and the phone messaging is a bit slow. The care though is terrific.
My husband scratched his cornea and had to go to work the next day. The lady that we talked to went above and beyond to squeeze him in. All the employees were professional and courteous. The Dr. he saw was personable and explained everything clearly.
Unfortunately, today I have to change my rating
Now want to share my experience with a front desk representative- Kat D (she prefers that way herself, notifying it’s enough for me) …
As a first time visitor to Magruder Eye Institute, I was very moved. Recommended by my long time opthamologist for manual cataract surgery with Dr. Beneke, I did not know what to expect. I knew the building was large and had many …
Dr. Warner, and staff were extremely supportive, friendly and professional. The doctor did not rush me, listened, and made a plan of care. Exceptionally organized!
Don’t go!! Take this is as warning to never go here! The gentleman at the front desk was super rude, the doctor did not seem to care and just wanted to get the visit done with and then when I wanted to look at glasses the gentlemen asked if …
Dr chikovsky was very patient, Listened to everything i was concerns about and helped me with every step. All the staff was nice and helpful. Kat at the front desk also helped me alot. Thank you very much
The Magruder Institute is one of THE WORST places to bring your family, friend even your worst enemy! You can’t get through to anyone, they take anywhere from 2 days to a week to call you back and by that time they have already charged you …
Professional and courteous staff. The clinic is clean and safe, Dr Golen is great and efficient. I felt heard and respect by all the staff. Recommend this clinic for all your eye care
The telephone system does not work. I’m tired of calling to cancel and reschedule my appointment and there is no way to reach a human being. I’m guessing they have so many clients that they do not care. Is all about the money. Do not recommend.
Called three times today and put on hold. First call 45 mins, second call 1 hour 15 mins, third call was one hour 5 mins. I never got through to make an appt and was on hold for over three hours. As a retired MD, this is UNACCEPTABLE. This …
Magruder’s highly experienced and caring ophthalmologists, technicians and support personnel have done cataract surgery, eye lash removal and soon upper eye lid surgery. Drs. Daniel Dawson and Michael Warner make be feel like I’m treated by a trusted friend. Go to Magruder Eye Institute for all your eyecare needs. You’ll be glad you did!
Confused office. Had to wait hours in not one but two different waiting rooms, only to have them ask me who did a procedure on my eye!!!
I have only been to this OFFICE!! Then call me days later saying no surgery …
I came this morning with my grandma, she had a scheduled appointment for a eye test. One of the associates working in the front desk told me that she had a surgery today. I asked her to talk with the doctor because I didn’t know about it …
Loved the place, from the front desk to the end. Everyone was exceptional, professional and knowledgeable, great atmosphere. Dr Dawson was excellent, great patient experience. 20 out of 10👏 …
Really Bad experience. 1- I booked a month ago. Today, when arriving for my appointment, Cristine(a) at the counter asked for my personal info, ID, and insurance. I was happy to provide all and sat down in the waiting area. Afterward, to my …
the staff & doctors are all very friendly & helpful. There are 2 waiting rooms, every time I’m in the middle w/r you can hear the employee’s sing, humming or whistling, they all seem happy to be working there!!
Dr. Beneke will keep you waiting for hours, no lie. If you overpay, they hold your money hostage for months and won’t release the money. I’m at the point of needing to hire an attorney just to get my money that is rightfully mine. The …
The service at this office was ok, not amazing but not the worst, the wait time was a bit much for a 2 min follow up, but that’s not a surprise. My biggest issue is the call line, so many numbers and press 1 or 3 or 5 or 7, it’s not user …
Dr Golden and his Staff was Awesome. Everyone demonstrated Professionalism, Competence,Caring and making sure that you understand All and Everything of the Procedures. I would Always Recommend Magruder Eye institute of Orlando Florida to my family and friends . THANKS 🙏🏼 …
Very poor customer service. Office confirmed they accept my mothers insurance provided all her information. Confirmed the appointment showed up for the appointment just to inform us they actually do not accept her insurance and it would be …
I received a referral to The Magruder Eye Institute. Services from the staff, testing etc., were very pleasant and professional. Dr. Beneke was very thorough, knowledgeable and efficient. I felt very confident with the care and treatment I received. I would definitely recommend them to anyone.
WATCH OUT not to deal with the MANAGER CATHLEEN in person, specially if you are a minority (Latina). I explained to her that I don’t need referral nor authorization for this visit, having a Florida Blue “BLUE CARE” insurance, when she was …
I do not recommend! Go anywhere else! My Mom needs cataract surgery, and she had to wait over 2 hours to see Doctor Graham and then over 4 hours for her A-Scans. Then we had to wait again to meet with a surgery scheduler to get on Dr. …
I was positively surprised by the excellent service received at Magruder Eye Institute. The staff was kind and knowledgeable, the wait was reasonable and the doctor was approachable and caring. I felt well taken care of, and not a nuisance as has been my experience elsewhere in this town. I recommend them wholeheartedly.
I been coming at this location for many years ago. Treated with an eye condition with Dr. Golen very professional and patient care with his team. Front desk at this location needs to be more courteous with the patients.
If I could give zero stars I would. Wait time is ridiculous. They take advantage of the elderly which I might add is the majority of their patients. I watched in the 2nd waiting room waiting for my mom. They kept making excuses about …
Such friendly staff very knowledgeable doctors. A true team that works with absolute precision. So thankful that I came here for my cataract surgery. They gave me a while new world of vision. …
Went to see Dr. Patel for a Lipiflow that lasted 12 minutes. Was charge $1,700.00. If you need a Lipiflow go somewhere else. Ridiculous prices for a 12 minute treatment.
Highly professional and friendly staff, I felt very good
I have been going to Magruder Eye Center on Mills Ave for almost 20 years. Had cataract surgery and film removal later. Just got order for new glasses today. Would never go any place else for eye care. They are the BEST!!!!
I visited Magruder Eye Institute today and am pleased to report that it is a wonderful, A-plus worthy, Opthamology and Optical Center. …
Not thrilled. My mother had appointments after appointments and I’m sure these people have no idea what they are doing. Scheduling an appointment is simple but that will cancel it at anytime and forget to call you and mark it down as YOU …
I had an appointment at Magruder Eye Institude my reception named, Kathleen was just like family, caring, professional and a great sense of humor. Everyone was awesome from the tech to the doctor who cared for me. If you are looking for fun-loving professional people visit Magruder Eye Institude for your eye care needs.
I was very grateful when I was having a problem with my eye that I was able to be seen so quickly. I was told on May 23rd I needed eye surgery. I left three messages over a weeks time for the surgery coordinator to call me. After not …
Never. Ever. Again. Stay away, if you care about how you are treated before, during, and after your procedures. My mother was coming to this doctor’s office from 2016 to 2018 and I wish that I was able to accompany her before she began to …
Gave the examination a 10 compared to other institutions I have visited. They were very thorough. My only problem was with a virus going around there were no visible disinfection wipes visible and the machines were not wiped before I put my face in.
Where do I start after so many years and the many trips to the Magruder Clinic …… many health issues and coming to the Magruder clinic…..
They treat us like family and with our only son far from here. in the AIr …
Horrible facility! You won’t be called your appointment time. Just Four hours later. Rude staff unprofessional. Don’t waste your time ! Inconsiderate facility!!!!!
I’ve been sitting here so far for three hours for a “quick” post OP review and sign for a second surgery that’s already been scheduled. …
The wait time is sometimes a bit long due to the extensive stations of tests performed. I am very pleased with the thorough eye exams that I receive every visit, Dr, Herschel has been my Doctor for years .
The Magruter Eye Institute is the worst medical clinic that we have ever visited. …
My wife had lens replacement around 15 yrs ago after surgery for vitreous fluid issues and was very pleased, done by Dr Lehr
This has my husband’s name but I’m the one who sees Dr. Herschel. I totally trust him. He’s always thurough and never rushes me. He always takes time to answer my questions and explain things to me. He’s very kind. The staff is always nice …
I work at Magruder and I’m a better person for it! Our Doctors are top notch scientists, caring and thoughtful. It makes me sad when I read the reviews on this site and quite frankly angry. Our Doctors treat EVERY PATIENT with respect and …
On 1 October Dr Warren performed surgery on my right eyelid to repair 2 previous surgeries by Dr Tarle. He scheduled a follow-up appointment for 4 November. When l got home l inadvertently marked 14 November on my calendar. I did receive an …
I suffer from Ritinitis Pigmentosa and have been attending Magruder Eye Institute for a number of years. I have found it to be a very friendly, professional and proficient establishment, that offers the best in service and care. The staff …
Team members at the Mills Av location are efficient, patient, engaging, professional and knowledgeable. Wait time was minimal and transitioning from intake to the appointment schedulers was seamless. …
My husband John Gardner was the person seeing the doctor i went with him to drive home. We both agree we were impressed
With how pleasant all the employees were. …
Caring and courteous staff and techs. I’ve had caterat surgery here and afterwards I felt like I could see in 3D. After a recent battle with Shingles that affected my vision, I called and got a appointment the same day. Dr. Graham and staff make you feel like you are important. Highly recommend this place.
I first went to Magruder’s when the company I worked for had them as a provider on their insurance….that was years ago…Dr Magruder’s daughter was the person who examined me…that was maybe 15-20 years ago….I’ve changed jobs & Dr. …
I had Dr. Hershel remove my cataracts and I have the mono lenses which I am thrilled with. I have 2020 vision never need glasses for anything he did a great job. My husband is now working on having his cataracts and new lenses put in by Dr. …
The doctors and staff are very nice and smart
While I have nothing but great experiences with the Dr’s the ability to contact them to check on surgery appointments is terrible. I understand the need for automated phone systems if messages are left and never returned and you cannot teach get a person
I Have been going to Magrude Eye Institute on Mills Ave, Orlando for more than a decade. Staff is friendly, efficient, courteous and attentive. Environment is clean and neat. …
Always efficient and friendly. I love everyone there.
I called for an appointment and was told I had a collection bill from 18 years ago. They transferred me to billing, was told that I had no bill and the account was not marked as paid. Then transferred back to scheduling. It was 33 minutes …
First cataract surgery went extremely well. The surgical staff is warm and comforting and Dr. Beneke is a wonderful doctor. I’m hoping to have as good an outcome on my other eye in 3 weeks!
Dr. Graham performed the multifocal lense surgery on me and I am happy to say the procedure was done pain free. My operation was done on a Monday and my farsighted reading ability had improved by Tuesday. Dr. Graham and his staff went above and beyond to deliver kindness and concern my way. I highly recommend his services to anyone.
I would highly recommend them. Everyone was very friendly and helpful. I did not have to wait to long before I was able to get my measurements.
Easy to schedule help is great and very knowledgeable about everything. They are sympathetic and easy to talk to all the time. If you need to get a new prescription can be done within a few hours.
I have been a patient of Dr Lehr here for years and always receive great professional service. With the number of thorough eye exams they perform each visit, being a diabetic, I always feel confident that they will have found any potential issues, if there. And if so that they would be able to take care of me!
I am not a patient of this clinic and while my friend has had a decent experience with to the doctors, the wait time is beyond ridiculous. Appointments are always a few hours. Her post op appt was at 7:15am. She was called pretty quickly …
The staff were very nice & informative. Dr.
Hershell took his time to explain & answer all our questions. I felt they were very thorough, overlooking everything. We feel very comfortable & confident in continuing to go there for the health of my 16 year old daughters eyes.
Very professional & quick but through service was in and out within an hour and Dr.graham saw me right away with a emergent eye appointment that I needed the worry I had coming there with I left content and relieved
Dr. Graham and his assistants were wonderful and felt at ease through out my appointment. I would highly recommend Magruder Eye Institute to family and friends.
My mom went in for an easy procedure and had to wait an hour and a half for the doctor to show up. I really wished doctors would consider other people’s time. I scheduled the apt early so I could get to work on time and ended up being late anyway. So far my mom said her vision is the same too so it seem to be a complete waste of time.
My grandmother was charged $144 for injections that were not given or needed. When called to fix issue they lady in billing told me that she got the injections as if she were in the room with her. No…sorry to break the news but I was in …
Super friendly staff. Very fast and efficient. Very thorough with care. They take their time to listen to you and do everything necessary to make sure tour eyes are taken care of. I highly recommend Magruder if you are having any kind of problems with your vision.
Today 3/11/2020 was my first visit referred by my eyeglass doctor. Service super divine, everybody professional and sweet. Doctor explained everything with calm. The only thing I recomend is not to go alone, because usually they do a lot of …
The doctors and staff are very caring, lam very satisfied with them for my eye care
I have difficulty going to a Doctor.
PTSD from experiencing polio at 8 years old.
The staff was very kind and caring. …
I was very happy with the nurses and staff , all helpful , understanding and professional..Dr. Golen was great and Im thrilled with the care and results…Im happy to refer friends to Magruder…
Very professional and courteous staff. Addressed all my concerns and the doctor explained everything in an easy to understand manner. Would recommend Magruder Eye Institute.
Everyone works quickly. It’s a process. Your handed from one technician to another (I was told they can have as many as 400 patients a day—wow!) everyone was professional and pleasant. Nice smiles. I’d done my own research on cataract surgery so I was aware of the process. My next appt. is in mid March to do the final measurements.
My experience at this institute was horrible. Many of the staff members laughing and talking in groups. The waiting time was longer than usual in other places (more than 2 hours waiting to see the doctor) The “technician “ that evaluated my …
I am very happy with the customer service, I am with my appointments I don’t have to wait long very accurate and explaining everything to me I was very happy with the doctors and the assistant everybody does a great job thank you very much For caring. This place is number one and I highly recommend it.
Nice facility, friendly and helpful staff, close to my
home, short wait time, good doctors. I love Dr.
Warner. Magruder is a great facility to go to if
you need eye care.
Dr. Beneke performed cataract surgery on my wife’s eyes over 12 years ago and he set the bar high back then. Dr. Beneke performed surgery on my right eye on 11-5-21 and he exceeded all my expectations. Everything from checking in, …
Well located facilities, plenty of parking spaces and a well designed drop off area, if needed. Clean, modern, safe and spacious waiting area. Super friendly and helpful staff. Lastly, Dr Hershel is very professional, thorough and good listener. He makes me feel that Im always in good hands.
The Magruder Eye Institute treated me with professionalism and courtesy. The staff were respectful and pleasant. It was a pleasant experience for a change. Thank you so very much for reminding me that there are good people still in the medical profession.
I am very Happy that I found a office that fill my expectations. The staff was very Professional, and The Doctor gave me the attention with no rush whatsoever. He answered all my questions. I decided that from now own I will keep going. And it was less than one hour…
Takes forever to pick up their phone. I’m having a hard time after the surgery with my eye showing redness and swollen. I do not recommend.
Great costumer service ! They did a full study of my problem with several eyes test to present me the best solution. Dr. Herschel explain to me my the options available in a calm and professional way. I will be scheduling my surgery next week.
My appointment was handled very smoothly. The office was packed and I thought I would be there for hours but that wasn’t the case. All the staff was very professional and everywhere was clean and fresh. I never waited in one place more than ten minutes.
The care at Magruder Eye Institute is the best. Some of the best doctors are practicing here. I’ve always been happy with the care I have received. Recently I had cataract surgery, I found it was much easier and faster than I had …
Very good experience. This is a large office seeing many patients every day, but my wait time was reasonable for my eye exam appointment with Dr. Graham, then a week later a consultation appointment with Dr. Lehr and his PA Chase, and the …
Took my wife for her first appointment for cataract evaluation. They have a complimentary valet service. She has to use a walker to walk. Was really nice to pull up to the entrance so she didn’t have to walk thru the parking lot. From sign …
My husband had a great experience. Very pleased with staff and doctors. Pleased to refer all. What an awesome set up they have. Examines done. Surgery right there on premises out door straight to surgery. How great is that. How convenient. Thx.
Sometimes practices become so big that the attention the patients necessities diminish.
My ex-husband, for whom I scheduled appointments as he can’t see well, had a …
Their billing practices are not ethical. I had IOL surgery and I was told that it will cost a price including ALL post op visits. Then I get a surprised bill for post surgery care. At the end this a business focus on making money than …
I’m personally very satisfied with the professional medical care I received there. The staff is kind and competent. My Doctor, Dr Lehr is always open to address my questions and concerns. He’s Very kind, competent & professional. …
The staff was very friendly and made you feel at ease. They were very helpful and patient.
They may have a rigid time standing, but do make sure you make it on time. I’ve had really good if not great doctors here. They actually listen and talk to you in a language you can understand, not just throw out medical terminology that …
The entire experience was flawless. The Covid precautions and from beginning to end a flawless experience. I am healthy and in my 60s and lost almost all of my eyesight in my left eye and have had chronic problems for over a year. I feel …
During this coronavirus. I had an appointment. My temperature was take, social distancing and all precautions were taken. The staff is friendly and professional. The building is exceptionally clean. The doctor gave me information about my condition and what to expect in the future. Very satisfied.
The staff was professional and welcoming. Everyone treated me with respect, concern and understanding.
I have never had an eye appointment in my life. The first visit was to have a growth looked at but they gave me an eye exam too. I didn’t realize how my vision was going to be affected and honestly was very scared driving home. I felt like …
The staff is very friendly and professional, very short wait time and they are on top of all the guidelines for COVID-19. My appointment was for 10 am and I was in by 10:05, eye exam was very thorough but was completed quickly so no time spent sitting around waiting. I will recommend them to anyone looking for a grate practice.
They horrible at customer service they don’t even try to make the experience pleasant. 2 months to get an appt because the computer was down for 2 whole months. Then 6+ hours for an eye appt. Then 3 days before cataract surgery they call …
I had eye surgery at this Institute the Dr ordered post surgery medication however he failed to aquire pre authorization approval so I had no medications for 5 days and of course my eye got worse and worse. Also they charged me a 20% co …
This is the worst professional organization I ever experienced. I’m in the process of suing the company and hopefully it’ll make it to the news so the people in this city will know the truth and I mean the truth about this place. I would …
From the moment I set my appointment with Claudia, every step was professional and flawless. I was seen on time – yes – on time! Magruder practices highest level of virus mitigation – exam offices spotless – very courteous staff – fair, …
Had a great time getting my eye exam! It was fast and painless.
I was very impressed at how meticulous and polite the staff members were when I arrived at the Magruder Clinic. The facility was impeccably clean. The physician took care of my cataract immediately. …
I was very impressed with this medical office for their professionalism Friendliness and their state of the art equipment for evaluating the eyes. The office is attractive and comfortable plus the staff is welcoming and efficient. They …
I’m about to book my first appointment with theses people and I always read the bad reviews on companies and there is a massive number of them. Although the locations of these bad treatments by the staff was never listed, it would have …
MaGruder has great staff, polite and very friendly. I highly recommend this office. Dr Herschell is the best, I have been a patient for over a decade and I would not change my Doctor.
First time at this practice and it was great. Even with masks, etc, it was timely, professional, friendly and thorough. My cataract checkup and my friend’s cataract evaluation both made us feel confident and comfortable. I now have a retina checkup and appreciate one group having all the specialties.
Wounded, professional staff. The dr explained and answer all his questions. My husbands surgery went good. He is very satisfied.
I am very satisfied and happy with the attention, especially to nurse Gloria who helped me a lot with my medication, since my insurance did not cover it for me, nurse Gloria was very kind and dedicated to solving my problem, looking for …
After years with them I’ve had it with the inferior check in process. Personnel just don’t give a damm if you’re waiting for an hour. When questioned you get an attitude. Good Dr’s in the back! Terrible set-up in the front. Taking my money to someone who cares about me and there business.
Dr Rego, and the nurses, that attended to me were very professional, and I like the attention to details. The environment is clean. I recommend them every opportunity I get.
Great place to have your eyes take care off have my left eye. Appoinment on time done on 7/21/2021 the nurse stuff was great specially nurse sandy. On my right eye surgery on 8/20/2021 .nurse where very rude they didn’t care for no body …
Excellent facility, professionalism, excellent staff and my doctor is terrific.
YOUR TIME ISN’T IMPORTANT TO THEM
I waited over an hour and a half to Dr.Amin. …
Very friendly staff. Dr. Pohlod explained things thoroughly. Wait time longer than expected but I went at the busiest time. Next time I’ll schedule a later afternoon appointment.
Very professional, courteous staff. Knowledgeable physicians and easy to understand instructions and recommendations. Clean and neat facility. Felt safe regarding Covid procedures. (For my Mother, Joyce)
The staff is very friendly and helpful and the Dr.s are very knowledgeable and work well with you….
I was quite impressed with my friend’s visit and was not happy with my cataract surgery done by another medical practice so I went to Magruder. Everyone I encountered was polite professional and helpful. …
Early afternoon I tried to call to set up an appointment to look at frames that is approved by my company for safety glasses. On hold for about 40 min when they answered they told me I called the wrong number and gave me the number to …
My wife had cataract surgery here a year and a half ago and was very very pleased she had the mono lenses installed And has excellent vision. Dr. Herschel is very thorough takes the time to discuss your options and I’ve never had an eye …
Dr. Beneke and Dr. Lehr are truly experts in eye care. Highly recommended.
After seeing the same Doctor (somewhere else) for about 25 years, I decided to look for someone closer to home. I had an unrelated dealing with someone on the admin side, and I inquired about an appointment and Doctor recommendation. …
I was so very happy with my experience at Magruder. I had cataract removal & everyone who had any part in my procedure made me feel welcomed, and at ease by answering my questions (& was kind & gentle about it). Dr Golen & the staff at Lakeside Surgical were so personable yet professional. I’d definitely recommend them to anyone.
Yesterday, I drove an hour to pick up my mother from her Orlando home, to drive another 25 minutes to get to MacGruder Eye Institute in Orlando, just to find out when we got there, that they cancelled our appointment because the PA had …
I recently had my cataracts removed in both eyes! The experience started out overwhelming…as I was very anxious about the procedure! The staff at Macgruder Eye Institute and Lakeside Surgery Center was absolutely phenomenal! They eased …
I want to like this place because the doctor seems good and the people are friendly enough, but I would never come back here because both appointments I had I was waiting an hour past my appointment time to see my doctor. And then I was in …
Excellence in patient care by both my Doctors and staff. Communication to understanding about my choices as a patient and results are at a high level. No long wait times. Dr. Graham gave me new eyes. Thank you
Good organization, large facility, knowledgeable and courteous personnel, my visit as fast and positive.
Billing! Billing! Billing! Let me say first that Dr. Patel is a really good doctor. However I have been billed for something that I should not have been billed for and I’ve called so many times and I’ve been blown off. The billing …
Have been a patient of Dr. Graham for svrl years. Him and the entire staff do excellent work, one is treated on a timely basis with much respect. Although I drive an hour for my appts., I would not change.
Couldn’t get an appointment inside of 2 months, then they rescheduled me an additional month out. I have tried to call them 4 times to cancel since I already went to another place and NO ONE EVER ANSWERES THE PHONE. And 1 other interesting …
I gave it 4 stars because of the difficulty getting the appointment. The treatment I received after arriving was great, people friendly and professional as well as communicating everything concerning my vision problem. I would recommend them to friends and family
I was unsure what to expect as I arrived.
Well, they were terrific! From the entry
person at the door, to the desk check in …
After a three month wait to see Dr. Warner, actual time spent with him was under four minutes. If we were running a relay, I might want him on my team, but for a doctor who will perform surgery on my face, no thanks. I consulted with a …
The entire staff is very friendly and efficient. The doctors are also very thorough.
My father was in need of cataract surgery on both eyes. The doctors were great . I highly recommend magruder eye Institute. One stop to better vision.
First cataract surgery done by Dr. Graham around 5 years ago was and excellent outcome getting ready here shortly to do the the second eye by Dr. Graham. Overall in my experience its a pretty well run clinic not sure about the long waits as …
Awesome service! Informative doctors! Attentive and friendly staff!
Overall, great experience!
Highly recommended. Extremely professional and friendly staff. They know their jobs well and its clear they are experienced and well trained. Their office is busy but their systems make it easy to know you are taken care of. …
I saw dr macgruders father 35 years ago still same great service dr Graham is the man
My appointment was not confirmed right away because they were up grading thier systems. But I was very pleased with the whole set up. The whole staff at the front desk, the technicians, and the doctor were very courteous. I received an …
After a terrible experience with Florida Eye Clinic from the doctor and scheduling staff, I went to Magruder on the recommendation of my primary care referral depart. I haven’t regretted it. In fact, got my wife to switch to Magruder and …
The Dr and nurse are great, the people who answer the phones are terrible, been on hold for over 1.5 hours. Now after over 2 months they send me a bill after they said my insurance was good, all because I filed a complaint on them.
– [ ] After 18 years coming on a regular basis for eye check-ups, we had for the first time last week the worst experience with a lady named Christie at the reception desk. She treated the person in front of us with rudeness. When it was …
The staff at Magruder are some of the cold hearted and verbally rude people I have ever come in contact in a health care setting. The willingness to be abrupt and dismissive is uncalled for and very disturbing, …
First, I was called at the time of my appointment, then, second call, a sight exam, third call, the doctor. All were very professional and none of them “pushed “ me to do the cataract procedure. Was like an orientation. All were very kind. I felt very confident. I recommend Magruder Eye Institute.
Very happy with the attention and service received by all the staff and doctors. Definetly I recommed this place. Thank you a lot!
Front desk woman is blatantly rude to some but very courteous to others. Very disgusting to experience. I’ve been coming to Magruder for years and dread check in/out process because of this. Respect is minimum and should be given to everyone. We all pay to come here for the specialist NOT to be disrespected or treated unkind.
My experience was not bad at all. in and out in about an hour. Dr Golen was knowledgeable, friendly, explained everything in detail. He took his time and was thorough. Unfortunately at entry, the front desk and welcome area staff ALL …
The billing team is so rude. We arrived at 2pm, which was our appointment time. And was seen to check in till about 2:40. The safe then stated i inly had 15 mins to send her insurance card which wasn’t not sent in our referral. I constantly …
The atmosphere was genuine didn’t experience any propaganda at all. The service was excellent from start to finish…the consistency of professionalism and politeness exceeded my expectations. Since this was my first visit with Dr.Lehr I …
Please find another place to go for eye care. There is NO consideration for your time, as if your time is not valuable. They give you an appointment time and an hour later you are still waiting for the doctor who hasn’t even arrived. When …
Very disappointed. They are very unprofessional.
I called to schedule my appointment at Magruder one month in advance, provided all my personal and insurance information and they even called me back to confirm …
Terrible service here! They do not care for their patient’s time at all. After waiting 3 months for an appointment with a specialist, I was 8 minutes late because of bad weather traffic and they refused to see me. And had the nerve to …
Trying to reschedule an appointment but it’s IMPOSSIBLE to get them to answer the phone… Already 13 calls in 7 days, each with ~90min holding and… NOTHING!!! I guess I will have to drive there and make this in person!
The staff and the doctor was very attentive and they explained to me everything that was wrong with my eyes. I would recommend this eye Institute to any of my family or friends who might ever need eye glasses or eye surgery.
Those people in the front desk are rude, they treat people like animals. They want to get you away quickly and do not provide good client services.
Good doctors I’m sure but horrifically bad customer service and care of existing patients. Was under the care of a doctor. Had a 30 day follow up appt that required a simple reschedule to a different date. Upon trying to reschedule the …
Dr. John Beneke at the Magruder Eye Institute on Mills Ave. is the Absolute Best – very professional, very knowledgeable, very experienced in his field. He performed laser surgery on my left eye w/ a cataract and just last week, handled the …
PLEASE BE MINDFUL the low rating is because of the BILLING DEPARTMENT and FRONT DESK and is no reflection on Dr. Golen’s office. Dr. Golen and his staff is top notch when it comes to being attentive to your needs. Very patient and takes …
If I could give this place 0 stars I would! This place is absolutely HORRIBLE! no regard for patients time AT ALL. my grandma has been trying to get surgery for the last 3 MONTHS and surgeon postponed her eye surgery 4 times in the last 2 …
Efficient polite staff tests were done in a timely manner plenty of tests for my glaucoma screening excellent doctor clean good atmosphere
I have had nothing but good experience with Magruder Eye Institute can’t say nothing bad about them
I had today so bad experience in this center unfortunately, because one of the receptionist ladies who work at window 3 was so mean and disrespectable, she talk with sharp voice and without looking at my face while i was asking here about …
Very professional staff. I was treated with kindness by everyone I saw. Sorry I only remember one name and that was Viola who evaluated me.
My mom underwent surgery on the 18th and the attention from the nurses was really excellent but then I went to see Dr. Golen and the truth is that the doctor’s attention to my mom I did not like
Very pleased with my cataract surgery so far. The staff at the office and at Lakeside Surgery we’re extremely pleasant, and made sure I was comfortable.
Dr. Beneke and his team were First Rate! The cataract surgery was smooth and professional. The Eye Institute can be busy and the phone messaging is a bit slow. The care though is terrific.
My husband scratched his cornea and had to go to work the next day. The lady that we talked to went above and beyond to squeeze him in. All the employees were professional and courteous. The Dr. he saw was personable and explained everything clearly.
Unfortunately, today I have to change my rating
Now want to share my experience with a front desk representative- Kat D (she prefers that way herself, notifying it’s enough for me) …
As a first time visitor to Magruder Eye Institute, I was very moved. Recommended by my long time opthamologist for manual cataract surgery with Dr. Beneke, I did not know what to expect. I knew the building was large and had many …
Dr. Warner, and staff were extremely supportive, friendly and professional. The doctor did not rush me, listened, and made a plan of care. Exceptionally organized!
Don’t go!! Take this is as warning to never go here! The gentleman at the front desk was super rude, the doctor did not seem to care and just wanted to get the visit done with and then when I wanted to look at glasses the gentlemen asked if …
Dr chikovsky was very patient, Listened to everything i was concerns about and helped me with every step. All the staff was nice and helpful. Kat at the front desk also helped me alot. Thank you very much
The Magruder Institute is one of THE WORST places to bring your family, friend even your worst enemy! You can’t get through to anyone, they take anywhere from 2 days to a week to call you back and by that time they have already charged you …
Professional and courteous staff. The clinic is clean and safe, Dr Golen is great and efficient. I felt heard and respect by all the staff. Recommend this clinic for all your eye care
The telephone system does not work. I’m tired of calling to cancel and reschedule my appointment and there is no way to reach a human being. I’m guessing they have so many clients that they do not care. Is all about the money. Do not recommend.
Called three times today and put on hold. First call 45 mins, second call 1 hour 15 mins, third call was one hour 5 mins. I never got through to make an appt and was on hold for over three hours. As a retired MD, this is UNACCEPTABLE. This …
Thumbs up!!
I had a wonderful experience with my visit, so thankful for my
choice of Magruder. I believe that the work that I need will be done …
Magruder’s highly experienced and caring ophthalmologists, technicians and support personnel have done cataract surgery, eye lash removal and soon upper eye lid surgery. Drs. Daniel Dawson and Michael Warner make be feel like I’m treated by a trusted friend. Go to Magruder Eye Institute for all your eyecare needs. You’ll be glad you did!
Confused office. Had to wait hours in not one but two different waiting rooms, only to have them ask me who did a procedure on my eye!!!
I have only been to this OFFICE!! Then call me days later saying no surgery …
I came this morning with my grandma, she had a scheduled appointment for a eye test. One of the associates working in the front desk told me that she had a surgery today. I asked her to talk with the doctor because I didn’t know about it …
Loved the place, from the front desk to the end. Everyone was exceptional, professional and knowledgeable, great atmosphere. Dr Dawson was excellent, great patient experience. 20 out of 10👏 …
Really Bad experience. 1- I booked a month ago. Today, when arriving for my appointment, Cristine(a) at the counter asked for my personal info, ID, and insurance. I was happy to provide all and sat down in the waiting area. Afterward, to my …
the staff & doctors are all very friendly & helpful. There are 2 waiting rooms, every time I’m in the middle w/r you can hear the employee’s sing, humming or whistling, they all seem happy to be working there!!
Dr. Beneke will keep you waiting for hours, no lie. If you overpay, they hold your money hostage for months and won’t release the money. I’m at the point of needing to hire an attorney just to get my money that is rightfully mine. The …
The service at this office was ok, not amazing but not the worst, the wait time was a bit much for a 2 min follow up, but that’s not a surprise. My biggest issue is the call line, so many numbers and press 1 or 3 or 5 or 7, it’s not user …
Dr Golden and his Staff was Awesome. Everyone demonstrated Professionalism, Competence,Caring and making sure that you understand All and Everything of the Procedures. I would Always Recommend Magruder Eye institute of Orlando Florida to my family and friends . THANKS 🙏🏼 …
Very poor customer service. Office confirmed they accept my mothers insurance provided all her information. Confirmed the appointment showed up for the appointment just to inform us they actually do not accept her insurance and it would be …
I received a referral to The Magruder Eye Institute. Services from the staff, testing etc., were very pleasant and professional. Dr. Beneke was very thorough, knowledgeable and efficient. I felt very confident with the care and treatment I received. I would definitely recommend them to anyone.
WATCH OUT not to deal with the MANAGER CATHLEEN in person, specially if you are a minority (Latina). I explained to her that I don’t need referral nor authorization for this visit, having a Florida Blue “BLUE CARE” insurance, when she was …
I do not recommend! Go anywhere else! My Mom needs cataract surgery, and she had to wait over 2 hours to see Doctor Graham and then over 4 hours for her A-Scans. Then we had to wait again to meet with a surgery scheduler to get on Dr. …
I was positively surprised by the excellent service received at Magruder Eye Institute. The staff was kind and knowledgeable, the wait was reasonable and the doctor was approachable and caring. I felt well taken care of, and not a nuisance as has been my experience elsewhere in this town. I recommend them wholeheartedly.
I been coming at this location for many years ago. Treated with an eye condition with Dr. Golen very professional and patient care with his team. Front desk at this location needs to be more courteous with the patients.