Dropped the ball and all their responsibilities they forgot to schedule my sleep test they said the lady that schedules was on vacation .and they never called me back with my sleep results I hand to track them down they were supposed to …
Terrible customer service, called to make an appointment after they called me, was put on hold and then to a voicemail. Left a message never got a callback- called again and was ridiculed for not calling them back and was told “I answer all my voicemail that day” and they now can’t get me in for 5 months.
I received a snarky letter from them tonight regarding a sleep study I had done somewhere else. Apparently they don’t take my insurance and it wasn’t realized until after they read the results to my sleep test. The letter was beyond …
Very poor customer service. Tried to call to verify the appointment and location. They don’t answer the phone or call you back. My husband drove an hour for an appointment -one way- only to find out the doctor is no longer in the location. …
I was a previous patient before I moved away a little over a year ago, so when it was time to move back I decided to come back to this office. I’m not sure why the office has changed so much, but now they are extremely difficult to get …
They wont even bother to answer their phone. Just take it from there.
Dropped the ball and all their responsibilities they forgot to schedule my sleep test they said the lady that schedules was on vacation .and they never called me back with my sleep results I hand to track them down they were supposed to …
Terrible customer service, called to make an appointment after they called me, was put on hold and then to a voicemail. Left a message never got a callback- called again and was ridiculed for not calling them back and was told “I answer all my voicemail that day” and they now can’t get me in for 5 months.
I received a snarky letter from them tonight regarding a sleep study I had done somewhere else. Apparently they don’t take my insurance and it wasn’t realized until after they read the results to my sleep test. The letter was beyond …
Please let patients know of your new location(Genisis) and phone #. We don’t visit often enough to just know these changes!
Very poor customer service. Tried to call to verify the appointment and location. They don’t answer the phone or call you back. My husband drove an hour for an appointment -one way- only to find out the doctor is no longer in the location. …
I was a previous patient before I moved away a little over a year ago, so when it was time to move back I decided to come back to this office. I’m not sure why the office has changed so much, but now they are extremely difficult to get …