Established in 1907, Maine Eye Center provides eye care technology and treatment services.
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
15 Lowell St, Portland, ME 04102
(Translated by Google) Slowwww
(Original)
Slowwwww
Always a good experience
Friendly, informative, professional
They treated me very well!
Good doctor…rude and nasty phone and secretarial help!
They don’t follow CDC guidelines. I walked out.
Horrible customer service , rude and unwilling to assist customers in need. Optical department.
Just had Strabismus surgery with Dr. Berman. Great job, great staff.
Always professional, and Dr. Thees takes the time needed. I never feel rushed.
Called for an appointment and was promised a call back the next day because they were ‘too busy’ to help me the day I called. They never called back. Unimpressed with the staff. I won’t be calling again.
They really helped me with my condition which first of all I never heard of. But now I can see really well. Thanks Dr.Zachs
This place is a joke. The staff is respectfull but knowledge is terrible. They have no idea what to do or how to do anything. Very very disappointed in the education from the so called DRs here..
Long waiting times. His interraction with our 2 year old was terrible. There myst be other pediatric eye docors in Portland
Waiting time is way too long. Use of same drops for dilating eyes and ointment on multiple patients!
All about the MONEY. Wanted 1.000.00 payment, before my son could get a follow up appointment after cornea transplant
I call the office for an appointment information after 3pm and no one answered the phone call it sent me straight to the answer service, it very upsetting!!!
Business hours are Mon. – Fri. 8am to 4:30pm
And Friday 8am to 4pm so why I’m not having any response!!!
Clean medical environment, quality staff, easy to understand directions from staff~
This office took my insurance information on the day of service, but refused after treatment to accept my insurance.
Efficiently run; admin aspect is very good and medical side,…well, where are doctors or med staff rated? Ya, I don’t know either……
Incredible wait time. Why? No one else was in the waiting room. Total time spent for a simple straightforward eye exam was 2 hours, 30 mins.
Dr Berman TOP 🎩 Shelf Doctor for all your EYE 👀👁️ needs …
I have to take away two stars for the long wait time. 2 1/2 hours! My dr. was wonderful. I guess the long wait times at this practice is the norm.
I’ve always had a good experience with Dr. Brooke Miller, not only a good eye doc but definitely eye candy. Hubba hubba! (Just kidding, Doc..)
Even with an appointment you have long waits. Very disappointed in their scheduling process. I’d you can find another practice for your procedure, I’d highly recommend it. We routinely have had long wait times.
So far, so good – after my one-yr-old broke my glasses frame, I took it to the optical shop, and the lady there repaired it for free, bless her heart, as well as she could. I’ve booked a first eye appointment there and will report back if there’s any change in my opinion of the place.
Great place, strict Covid protocols, professional in all things. I only ever dealt with Dr. Thees, but he is efficient, pragmatic, gives the facts clearly, even for an uneducated medical mope like yours truly. Go here.
Waited two hours for Dr Miller. I complained she said I was disrespectful and left! I had to wait another 30 mins for the next dr. He saw me 5 mins told me my eye were fine and I was set to go. Very unprofessional and no comuication. I will no go back and telling everyone who asks including all my other Drs not to go!
I’m a patient of John Walters. He and his staff are pleasant and helpful, and I have confidence in their work. I’m not sure who the snobby receptionist might be, but I haven’t encountered anyone like that! They have gone out of their way to help me with scheduling problems.
I have been a patient for over 40 years and my husband and kids are patients, too. The staff is professional, thorough and courteous. I had Lasik 13 year ago and recently, blepharoplasty. Both procedures were explained in detail and successful.
I see my experience with SNOBBY STAFF was not alone, I have been seen by these Doctors for years, even had surgery there. I just changed jobs that week, I did not have my insurance card YET. however i did have a phone number and a group ID …
I have never had an experience like this before! Dr. Cady is absolutely the best! I was able to get the surgery I needed quickly and professionally. The staff is amazing and treat you like family. And now I see better than ever. Thank you, Dr. Cady and your staff, you are amazing!
Dr. McCarthy is always positive and caring. Patient care and office staff are kind and helpful. I use a wheelchair and the office and patient rooms are accessible.
I just called to get information on a procedure and to make a consultation appointment. I talked to Lindsey and she was so helpful and polite. She answered my questions without rushing me and set up my appointment and is getting the …
I find it hard to give this place a good rating. Most of the time we go here, my daughter needs eye drops and then we have to wait 40 mins. Anyway that’s what they will tell you. It’s never been a 40 min wait, today we waited 80 mins, and then when the DR finally saw us, we got the same clinical language as last time. Not impressed.
Back in 1999 I had Lasik done on both eyes, and it has been great hands down. I was warned about later in life, how I would no doubt need reading glasses, and that time has arrived. But the time I have had it’s worth the trade off. One not …
The only good thing is they got us in right away. Other than that the receptionist was rude, the nurse was pushy and Dr. Berman was very rude. He held my sons head (4month old) with force without asking for assistance. He then told me the …
Just went in today for a routine eye exam with Dr Aggarwal. Everyone I had contact with was friendly and professional. Their information said a first visit would take about 2 hours and they were right. I had a refraction test for …
Dr. Berman and his staff have been caring for my daughter for three years now. Our appointments were every 6 months until her eyes became adjusted to the correction prescription glasses and now we go each year. I have never been met with …
Presently I’m having great difficulty with the staff – definately
NOT patient centered! I have had cataract surgery scheduled. for over 5 months….really need it too! Had a call several days ago that my appt is canceled. …
My daughter has been treated by both Dr.Berman and Dr,Zachs since she was five weeks old. She was born with a cataract in her left eye and had her first surgery at almost six weeks. Granted the secretary’s may not always be the nicest and …
I could not be more pleased with my cataract surgery with Dr. Cady. He and his staff were fantastic. I knew I was in kind and capable hands from the beginning to the end. I have had NO discomfort. My vision is exactly as I expected it after surgery. I am elated! Thanks!!
The receptionist and the nurse were very friendly and interacted well with my three-year-old grandson. Doctor Berman seemed to have very little time for us, implied that I was not helpful enough constraining my very distressed grandson …
Soooo SLOW! over 2 hrs before I saw the Doctor, while she was very professional, the staff is very careless. Even the elevator is slow!! Looking around this practice is on its last legs, poorly maintained facility very few staff, not even …
Took our son to see the pediatric eye doctor
We waited months for this appointment. Upon arrival we were greeted by a snobby staff. The surgical center and the pediatric wing are in the same area, so …
Relatively quick appt., but I still don’t have all the information I need in order to buy glasses online for my daughter. Now I have to go to lenscrafters or another store in order to buy glasses. I was given just basic distance …
I saw Dr. Jennifer Garvey to arrange to have scar tissue removed from my R eye. It’s the 5th time I have been to Maine Eye Center, but I guess I had cancelled a f/u appt over a year ago, so Garvey would not schedule treatment for my R eye …
Dr. Zack’s is amazing! He has apparently cured my reoccurring corneal abrasion/erosion after almost 3 years (after an optometrist performed a debridement incorrectly). I am very pleased about that. However, I’m giving Maine Eye Center a …
I was a patient of Dr. Berman from the time I was weeks old until I was 22. I see many people complaining about the wait time. I don’t think they understand that Dr. Berman is one of the ONLY pediatric eye doctors who also perform surgeries …
Technical difficulties happen, but rudeness to someone asking for help is a bad sign. Every time I called the operator transferred me to a full mailbox and then I got disconnected. I’d call back, explain the situation, be assured they would …
A few days after I had posted my negative review on google, I received a phone call from Dr. Berman. He expressed his sincere apology on behalf of the entire practice for my bad experience mainly due to long wait times. He assured me that …
Dr. Berman,
I wanted to say thank you again for changing and making my life exponentially …
Facility was very clean, and social distancing measures were in place and monitored. It was my first visit, so check in took a little longer. Staff was very friendly and helpful. After check in, I only had to wait about 5 minutes to go back to an exam room. My entire appointment (including a small procedure) took about 45 minutes.
Dirty and bad smelling facility for starters.it’s smells like a cafeteria that hasn’t been cleaned in weeks. Bedside manner, meh. But worst of all, they won’t submit claims to EYE INSURANCE. excuse me, aren’t you EYE providers???? Give me …
The entire staff are all so wonderful! Dr Libby is really a great doctor.
I had my surgery in Dec 2018 and I have to say I was so nervous and afraid, I was literally shaking. But everybody went above and beyond to make me relax. …
I’ve been a patient of John Walters for years, I followed him here from his previous practice. John is a great doc, always very professional and courteous. It did take a long time to get an appointment, I booked a July appointment in April. …
Double check with your vision insurance before coming here! They consider themselves “specialists” and will charge your medical insurance and not your vision insurance. This could leave you on the hook for hundreds of dollars even if you’re …
I went here for minor surgery to remove a chalazion. I waited an hour to see the doctor even though I had an appointment. They appeared to be very backlogged on the day’s appointments. When I did get to see the doctor, he suggested I try …
I have diabetic macular edema and retinopathy so my glasses are an essential part of my life. After purchasing a pair of really cool frames and Scott Hanscom worked to correct the situation and found me a terrific new frame! They all make …
Maine Eye Center was just fantastic for our daughter’s new glasses. Sally Ann was so patient and thoughtful, spending tons of time tracking down the right shape, size, type of frame, and color. Scott was super helpful with fit when we picked up. All in all a great experience.
I highly recommend Dr. Jeffrey Berman. I’ve seen him for over a year and recently had surgery for Strabismus (misaligned eyes). He and his staff have been professional, courteous, and empathetic. They encouraged me to call whenever I had …
Dr Gelinas I would highly recommend for your eye care, he’s wonderful and his team are just as wonderful.
I would recommed Maine eye to anybody who is looking for optimal eye health. i have hae 4 different procedures and each and every one has been awesome. Top notch surgeons, staff and facilities. I have Fuchs Dystrophy. I would not trust my eyesight with anyone else. Highly recommended.
After recently having cataract surgery with Dr. Libby, I went back to Dr. Walter for a prescription for glasses – for reading, for computer work and for distance to improve the 20/25 vision that was all Dr. Libby was able to get with the …
Had an eye issue in October, and Urgent Care referred me to the eye center. First available appointment was in late January (I was later told that three months was an average delay). …
Brought my son here for glasses as we’ve had issues getting glasses that fit well elsewhere. Scott helped us find the right fit and a frame that would be strong and flexible as my son is rough on his glasses. They were very friendly and …
Dr. Kahn was a nice enough guy, however he would become very im patient in the explanation as to why he botched my eyelid by taking to much skin off. Still deal with it today 12 years later where people ask me who did that to you eye. Compassionate or caring is not in his vocabulary!
My daughter went to her first appointment and had to wait 2 hours past her time to see the doctor! Today was her second appointment and my husband had to take time off work, he had to pull my daughter out of school and they were 12 minutes …
I recently had cataract surgery, over the course of 3-4 weeks, on both eyes. The surgery was performed by Dr. Nathaniel Gelinas. The surgeries went better than I expected and I now have 20-20 vision in both eyes. I have no more need for my …
I called in hoping to help a child whom I coach get glasses to safely play sports. They had just gotten prescription glasses for the first time. I wanted to see if I could find a donated or reduced pair of athletic glasses (RecSpecs) via …
I recently brought my 15-month-old daughter to see Dr. Berman for a lazy eye condition. Both my father and I have it and I started noticing her symptoms when she was 6 months old. After speaking with my eye doctor (who I have been seeing …
Received an inaccurate prescription, made an appointment to get it rechecked. When I showed up to my appointment they said I was not on the schedule and there were no notes on my file that I even ever called them. They offered another …
I had been referred to Dr. Berman from my eye doctor because of double vision issues. I will say he’s probably not the most personable person on the planet and he’s also super busy. He checked my eye and suggested I wait a few months to …
Dr Wajda did surgery on my upper and lower eyelids. From the first meeting until Post Op, she and her staff were communicative and helpful. Everything went as scheduled and I am very happy with the process and results.
TL: DR – Find a different provider, even in Boston.
I was referred to this practice to have surgery. Every time I have spoken with someone, I have received a different message, including what to expect. I spoke …
I have had three surgeries at Maine Eye Center within the year. The first was eyelid surgery done by Dr. Wadja; I couldn’t be happier with the results. The second was cataract surgery done by Dr. Gelinas, with excellent results, and I …
I want to thank Dr. Lisa Neavyn and Maine Eye Center for really excellent care on a recent business trip. Knowing i was away from home she went out of her way to help get me taken care of and consult with a specialist to both reassure me and chart a treatment path. You are in good hands with Dr. Neavyn and team.
thank you!
I have been going to the optometrist here at Maine Eye for 4.5 years now, and I have never had a bad experience. My original OD moved away and now I have John Walters, who is genuinely invested in making sure his patients understand what …
Very fishy billing practices. They refuse to bill vision insurance even for routine exams. But they won’t tell you this upfront, only once you’ve been sent a bill.
Horrible horrible experience.. I waited 7 months for my first appt.only to have them cancel it last minute.. and say they had no openings for 4 months so I waited again now a year only to have dr. Wajta not listen to me and what was wrong.. …
Poor customer service especially for children with special needs. If you’re a pediatric eye specialist have some compassion and patience. I feel like my childs being tortured for absolutely no reason AT ALL! I WILL NOT be taking my child …
Dr. Lisa Neavyn found and removed a painful concretion in my eye the other day, causing me great relief. No negative consequences, just restored vision and removal of pain. I am very, very grateful for her expert and pleasant treatment.
Dr Bozorg is one of the most caring and professional doctors I have seen. My cataract surgery went perfectly from start to finish. The nurses and techs are all excellent. Highly recommend Dr Bozorg and Maine Eye for cataract surgery.
My first visit I had to wait 30 mins before seeing the tech. The Dr told me later on that they build in these exorbitant wait times, as did the facility manager. I called 2 other eye centers and they shared that I was justified in being …
Maine eye care gave me an incorrect subscription for eyeglasses and will not correct or retest me for a different prescription. I have called numerous times with no call back. They literally ripped me off for 700$. Do not go here, they do …
My first visit at the maine eye center was great. I have a planned surgery next year. Dr Pollard and the medical assistant Shema and Shannon was great in explaining all that was going on during my visit. Look forward to next visit. Thanks again
Dr. Thees is the best! He is very thorough and explains everything so well. My whole life I have had itchy allergy eyes and now I don’t! It is a wonderful thing. I highly recommend Dr. Thees
After waiting six months for a scheduled appointment, the office called me and pushed it out three more. They then dropped my appointment entirely and I had to get another referral! They didn’t even call me to let me know. I had to call …