Long story short, they don’t want to cover ANYthing and then increae the premium for the upcoming year. Currently shopping around for a different company.
Dustin Newell was very responsive and helpful, was also very professional and returned my messages in a very prompt and expedient manner. Thanks Bryan Leblanc 🙂
Very rude if you are looking to switch from them and ask for some cooperation. I will be recording further interactions and am considering filing a complaint with the Commissioner.
My renewal of my policy is soon due. If I choose to make 4 payments instead of the yearly premium I will be paying almost Double. This is outrageous. I could NEVER RECOMMEND this rip off company.
They are the worst…after the last hurricane I have been waiting 2 months to have my claim payout… I am tired and won’t be renewing in the future… I pay to much money to have a hole in my house during the winter months and pay the …
Maison is a fantastic company!!! I am always confident that any clients who I place in one of their programs will have fast, fair and courteous claims service in the event of a loss.
Dustin Newell is an awesomeDesk Adjuster…He went above and beyond to make sure I was taken care of!! Insurance companies need more people like Dustin on their team
Very much it was like here’s your money. After purchasing and living in my home for 2 years all the pipes busted under the slab. Had over 8000 estimate and only paid 5000.00. It wasn’t any compassion going through this ordeal. Really cold. Guess it’s the sign of times.
Adjuster came out on Sept. 5 for hurricane Ida. Still waiting on money to make repairs. No one ever answer phone or emails. Very disappointed. Can’t be late with payments but they take for ever to pay. ☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️
This is the worst insurance company ever I made my claim in October 2021the adjuster came in within a week but still haven’t got my claim settled yet and I have to keep calling to check on my case.I don’t recommend nobody to get this insurance.
This is the worst company in the world my experience is too painful to talk about. I have a really good lawyer in my family who’s specialize in hurricane claims and I am ready to start a class action lawsuit
We are new to Maison and very pleased with the service. Dustin Newell was our adjuster and his promptness and detailed information was truly appreciated. Remarkable sincere service.
The water damage that we incurred in our home was handled by Dustin Newell at Maison Ins. We are very satisfied with the response and the handling of our claim by Dustin. He was very complete and professional. Quick turn around with no hassle.
THIS COMPANY IS A COMPLETE JOKE. WORST INSURANCE COMPANY IN LOUISIANA. YOU WOULD BE BETTER OFF WITH NO INSURANCE.
I HOPE A CLASS ACTION LAW SUIT GETS FILED AGAINST THESE CLOWNS, I’LL BE THE …
Dustin Newell was extremely helpful throughout our claims process. He worked with my wife and I to make sure that we both understood what was covered and how the estimator evaluated our homes damages. Dustin, thank you again for your assistance.
I need someone to contact me about getting the final documentation since my roof hasn’t been put on and replaced. The roofing company is requesting that I sent them a final documentation so if I can get that to me that would be great. Thank you
I am very fortunate to have the opportunity to work with Maison Insurance and their claims team. Carla Barber and Dustin Newell have been instrumental in helping my company grow and in refining practices to ensure that their customers have an exceptional customer experience in their time of need.
Horrible! Don’t get them! Had damages done to my floor due to water damage from under the house.. my house is on a slab. Adjuster came out and appraised damages for 1,000$ . I call and they tell me that I have to appeal it if I want more. …
The absolute worst experience I’ve ever had with an insurance company. Does not respond to calls and feel like the company does not have our best interests in mind. They don’t even deserve one star. Edit: This insurance company has been …
Terrible company. Will write you a policy that will only allow you 6 months to file a claim and then only pay partial on your claim. Also, i have been working with this company for years and it always takes over six months to get paid …
Horrible company! You definitely get what you pay for. They fight you over every penny for every claim. They are extremely slow through the entire claim process. After two claims from storm damage in 3 years, they decided to up and drop me. Do not waste your time or money with this company. They are not loyal to their customers.
They refused to pay a claim from wind and Hail damage for the roof but said they would pay for collateral damage. Took about 4 months and 3k for a umpire adjuster to get the roof done. Pretty shady, they get a 2 because I finally got the roof replaced.
Maison Insurance was easy to work with, paid me for all my damages, and very professional. Both my claims adjuster and insurance agent took care of things very timely and both were easily accessible by phone. Highly recommend them!! Thank you for great service, Greatly Appreciated.
FIled 2 claims. Denied first one said tree falling on neighbor’s fence was my fault even after big storm knocked down the tree. Now the same incompetent adjuster said there is not hail damage to roof although he took pictures of hail …
The original adjuster I had for my claim was, for lack of a better word, a disaster. After several failed attempts by her to mail out a check and dragging it out over 3 months I had enough and I complained enough and was finally able to …
Maison was very fair with me and I wish I would have heard of you guys when I first got homeowners insurance I felt like I had been used and taken advantage of. I never got what I needed to take care of my home. I just patched things up …
I am currently in the middle of an insurance claim and to say that I am impressed is an understatement. My adjuster is Dustin Newell, and he has been extremely helpful and responsive. Maison has been very fair with my claim and super easy …
My adjuster was James Zeigler. He came to Louisiana from Florida after hurricane Ida. So thankful to have had a thorough inspection done. He dotted every i and crossed every t. I made note of my damages, but with his knowledge, he was able …
I just recently filed an insurance claim for the first time. Our adjuster, Dustin, was very helpful with our claim experience. I have heard plenty of stories of insurance companies getting over on customers when it comes to claims, so I was …
Horrible company. After Hurricane Laura they have nickel and dimed us every step of the way. We’re now 4 months after the hurricane and I’ve sent them 4 different contractor quotes to fix my house. They’ve accepted none of quotes, won’t …
I’ve never had to do a claim with Maison until hurricane laura hit. Since we filed our claim it’s been nothing but a hassle. I’ve been told multiple times that our ale is almost done and we’d be able to get that soon. I have 4 kids and had …
Our home was destroyed in Hurricane Ida. This insurance company has done nothing to help us in any way. They don’t answer calls and have not reimbursed us in any way shape or form. I have a disabled child and I am currently sick with …
We have plenty of coverage through them on our home, loss of use etc. The process after hurricane Laura has been horrible. We had a decent desk adjuster then got switched to Nicole. She is so rude and condescending. She gives excuses …
As a homeowner I’m thankful to have homeowners insurance and at the same time hoping to never have to file a claim. As luck would have it I’ve had to do just that. Fortunately, me and my claim landed in the capable hands of Dustin …
I called to inform them that I was changing my insurance for my house to save a little money and had already submitted to the new company which was considerably less and had to get Maison to refund a portion. The man I spoke to was …
I felt confident that having Maison Insurance was a good deal and felt safe if anything happened. Now I have a different opinion since Hurricane Laura has come. I had an adjuster come and look at my roof and never went inside my home to …
I live in Bossier City, LA and we recently had a major hail storm come through. My home had some severe damage to the roof and windows. I filed a claim and I have been so impressed with Maison and their claims process. I had an adjuster …
Runnn from this company. Worst company i’ve ever dealt with! Maison is using a contract company called FedNat! My adjuster came out on the 4th and has yet to report my damages to desk adjuster. There’s no sign of him even doing an …
Water mitigation company was recommended by Maison insurance company after water damage from roof damage. The company came out, demolished the home, and insisted on moving us out. They then billed my insurance company $65,000…their bill …
Save your money, go with another insurance company. They will deny your claim, when every other neighbor is getting a roof changed. They will not answer your calls and will just close the claim. I will be contacting the Louisiana Insurance Commission and the BBB. Wished I would have read all the bad reviews .
Please look at the other reviews and stay FAR away from this company. I’m still fighting them after they failed to provide the coverage that I’d paid for for years when a hurricane destroyed our property. Then they sent us a non-renewal …
Before Hurricane Laura, I had never had any contact with Maison other than signing up for insurance. If you would have asked me how happy I was with them…at the time I would have had nothing but great things to say. Then the hurricane …
The worst experience with any company in any industry. Adjuster showed so late the damage was remediated and drywall being installed despite my literal begging in numerous emails and VM’s. Initial settlement nearly 3 months after …
Horrible. Horrible. Horrible company. Finished all work on behalf of the insured and sent a Certificate of Completion (aka “COC”) promptly on 6/09/22 in Anna, TX. No wonder you are pulling out of Texas and no longer providing insurance in …
Worst homeowners insurance in the United States. Have jad several years made claim on Ida – was paid several weeks later and wouldn’t you know it the quote adjustors write (mind you independent) didn’t match even close to what Maison paid …
Thumbs down
GREAT INSURANCE COMPANY
Never had any issues with Maison
Very timely response and great communication. A+
Ripoff artists, the used car salesmen of the insurance industry
Dustin was great to work with and answered all my question.
I placed a claim a week ago and NO ONE HAS REACHED OUT!!!
Cheap, cut-rate insurance. Don’t try to file a claim, they will feed you a bunch of bs. Will be switching ASAP
Dustin was very professional and explained everything about our claim. Very thorough and friendly!
Good fast service from adjuster and claims office. Very fair company and people. Highly recommend them.
Long story short, they don’t want to cover ANYthing and then increae the premium for the upcoming year. Currently shopping around for a different company.
I wish I could give them a negative amount of stars. Worst experience with an insurance company in my life.
Dustin Newell was very responsive and helpful, was also very professional and returned my messages in a very prompt and expedient manner. Thanks Bryan Leblanc 🙂
Thanks Dustin Newell
I highly recommend this guy. Caring attitude and very knowledgeable. He a good one folks! …
Very rude if you are looking to switch from them and ask for some cooperation. I will be recording further interactions and am considering filing a complaint with the Commissioner.
Terrible insurance company. Stay away at all costs!
It’s very dissatisfied with the claims adjuster regarding my roof. I have contested the decision and we will see what happens
Great Customer Service. My Claims Adjuster, Dustin, was very prompt and thorough in answering all of my questions and concerns.
My renewal of my policy is soon due. If I choose to make 4 payments instead of the yearly premium I will be paying almost Double. This is outrageous. I could NEVER RECOMMEND this rip off company.
They are the worst…after the last hurricane I have been waiting 2 months to have my claim payout… I am tired and won’t be renewing in the future… I pay to much money to have a hole in my house during the winter months and pay the …
Making the procvess take months while roof is leaking and further damage a possibility. Con ARTISTS 0 stars
Maison is a fantastic company!!! I am always confident that any clients who I place in one of their programs will have fast, fair and courteous claims service in the event of a loss.
Dustin Newell is an awesomeDesk Adjuster…He went above and beyond to make sure I was taken care of!! Insurance companies need more people like Dustin on their team
Very much it was like here’s your money. After purchasing and living in my home for 2 years all the pipes busted under the slab. Had over 8000 estimate and only paid 5000.00. It wasn’t any compassion going through this ordeal. Really cold. Guess it’s the sign of times.
Adjuster came out on Sept. 5 for hurricane Ida. Still waiting on money to make repairs. No one ever answer phone or emails. Very disappointed. Can’t be late with payments but they take for ever to pay. ☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️
This is the worst insurance company ever I made my claim in October 2021the adjuster came in within a week but still haven’t got my claim settled yet and I have to keep calling to check on my case.I don’t recommend nobody to get this insurance.
This is the worst company in the world my experience is too painful to talk about. I have a really good lawyer in my family who’s specialize in hurricane claims and I am ready to start a class action lawsuit
We are new to Maison and very pleased with the service. Dustin Newell was our adjuster and his promptness and detailed information was truly appreciated. Remarkable sincere service.
Bad company bad customer service
Roof have hall damage and them don’t pay for fixed …
It won’t let me give negative stars so it gets one.
This is the most crooked company i have ever seen. My ac broke due to hail from …
The water damage that we incurred in our home was handled by Dustin Newell at Maison Ins. We are very satisfied with the response and the handling of our claim by Dustin. He was very complete and professional. Quick turn around with no hassle.
THIS COMPANY IS A COMPLETE JOKE. WORST INSURANCE COMPANY IN LOUISIANA. YOU WOULD BE BETTER OFF WITH NO INSURANCE.
I HOPE A CLASS ACTION LAW SUIT GETS FILED AGAINST THESE CLOWNS, I’LL BE THE …
Dustin Newell was extremely helpful throughout our claims process. He worked with my wife and I to make sure that we both understood what was covered and how the estimator evaluated our homes damages. Dustin, thank you again for your assistance.
I need someone to contact me about getting the final documentation since my roof hasn’t been put on and replaced. The roofing company is requesting that I sent them a final documentation so if I can get that to me that would be great. Thank you
I am very fortunate to have the opportunity to work with Maison Insurance and their claims team. Carla Barber and Dustin Newell have been instrumental in helping my company grow and in refining practices to ensure that their customers have an exceptional customer experience in their time of need.
Horrible! Don’t get them! Had damages done to my floor due to water damage from under the house.. my house is on a slab. Adjuster came out and appraised damages for 1,000$ . I call and they tell me that I have to appeal it if I want more. …
The absolute worst experience I’ve ever had with an insurance company. Does not respond to calls and feel like the company does not have our best interests in mind. They don’t even deserve one star. Edit: This insurance company has been …
Terrible company. Will write you a policy that will only allow you 6 months to file a claim and then only pay partial on your claim. Also, i have been working with this company for years and it always takes over six months to get paid …
Horrible company! You definitely get what you pay for. They fight you over every penny for every claim. They are extremely slow through the entire claim process. After two claims from storm damage in 3 years, they decided to up and drop me. Do not waste your time or money with this company. They are not loyal to their customers.
They refused to pay a claim from wind and Hail damage for the roof but said they would pay for collateral damage. Took about 4 months and 3k for a umpire adjuster to get the roof done. Pretty shady, they get a 2 because I finally got the roof replaced.
Maison Insurance was easy to work with, paid me for all my damages, and very professional. Both my claims adjuster and insurance agent took care of things very timely and both were easily accessible by phone. Highly recommend them!! Thank you for great service, Greatly Appreciated.
FIled 2 claims. Denied first one said tree falling on neighbor’s fence was my fault even after big storm knocked down the tree. Now the same incompetent adjuster said there is not hail damage to roof although he took pictures of hail …
The original adjuster I had for my claim was, for lack of a better word, a disaster. After several failed attempts by her to mail out a check and dragging it out over 3 months I had enough and I complained enough and was finally able to …
Maison was very fair with me and I wish I would have heard of you guys when I first got homeowners insurance I felt like I had been used and taken advantage of. I never got what I needed to take care of my home. I just patched things up …
I am currently in the middle of an insurance claim and to say that I am impressed is an understatement. My adjuster is Dustin Newell, and he has been extremely helpful and responsive. Maison has been very fair with my claim and super easy …
My adjuster was James Zeigler. He came to Louisiana from Florida after hurricane Ida. So thankful to have had a thorough inspection done. He dotted every i and crossed every t. I made note of my damages, but with his knowledge, he was able …
I just recently filed an insurance claim for the first time. Our adjuster, Dustin, was very helpful with our claim experience. I have heard plenty of stories of insurance companies getting over on customers when it comes to claims, so I was …
Horrible company. After Hurricane Laura they have nickel and dimed us every step of the way. We’re now 4 months after the hurricane and I’ve sent them 4 different contractor quotes to fix my house. They’ve accepted none of quotes, won’t …
I’ve never had to do a claim with Maison until hurricane laura hit. Since we filed our claim it’s been nothing but a hassle. I’ve been told multiple times that our ale is almost done and we’d be able to get that soon. I have 4 kids and had …
Our home was destroyed in Hurricane Ida. This insurance company has done nothing to help us in any way. They don’t answer calls and have not reimbursed us in any way shape or form. I have a disabled child and I am currently sick with …
We have plenty of coverage through them on our home, loss of use etc. The process after hurricane Laura has been horrible. We had a decent desk adjuster then got switched to Nicole. She is so rude and condescending. She gives excuses …
As a homeowner I’m thankful to have homeowners insurance and at the same time hoping to never have to file a claim. As luck would have it I’ve had to do just that. Fortunately, me and my claim landed in the capable hands of Dustin …
I called to inform them that I was changing my insurance for my house to save a little money and had already submitted to the new company which was considerably less and had to get Maison to refund a portion. The man I spoke to was …
I felt confident that having Maison Insurance was a good deal and felt safe if anything happened. Now I have a different opinion since Hurricane Laura has come. I had an adjuster come and look at my roof and never went inside my home to …
I live in Bossier City, LA and we recently had a major hail storm come through. My home had some severe damage to the roof and windows. I filed a claim and I have been so impressed with Maison and their claims process. I had an adjuster …
Runnn from this company. Worst company i’ve ever dealt with! Maison is using a contract company called FedNat! My adjuster came out on the 4th and has yet to report my damages to desk adjuster. There’s no sign of him even doing an …
Water mitigation company was recommended by Maison insurance company after water damage from roof damage. The company came out, demolished the home, and insisted on moving us out. They then billed my insurance company $65,000…their bill …
Save your money, go with another insurance company. They will deny your claim, when every other neighbor is getting a roof changed. They will not answer your calls and will just close the claim. I will be contacting the Louisiana Insurance Commission and the BBB. Wished I would have read all the bad reviews .
Please look at the other reviews and stay FAR away from this company. I’m still fighting them after they failed to provide the coverage that I’d paid for for years when a hurricane destroyed our property. Then they sent us a non-renewal …
Before Hurricane Laura, I had never had any contact with Maison other than signing up for insurance. If you would have asked me how happy I was with them…at the time I would have had nothing but great things to say. Then the hurricane …
The worst experience with any company in any industry. Adjuster showed so late the damage was remediated and drywall being installed despite my literal begging in numerous emails and VM’s. Initial settlement nearly 3 months after …
Horrible. Horrible. Horrible company. Finished all work on behalf of the insured and sent a Certificate of Completion (aka “COC”) promptly on 6/09/22 in Anna, TX. No wonder you are pulling out of Texas and no longer providing insurance in …
Worst homeowners insurance in the United States. Have jad several years made claim on Ida – was paid several weeks later and wouldn’t you know it the quote adjustors write (mind you independent) didn’t match even close to what Maison paid …