Marana Domestic Water Improvement District is a non-profit water provider for Avra Valley, AZ. We are dedicated to and empowered by the residents of our community. We are a reliable company that strives to provide to our residents the most economical, pure and reliable drinking water that has been scientifically proven to be safe. We give unmatched customer service and assistance to our community. As we continue to move into the future, we shall consistently maintain our moral and ethical industry and customer-centered standards, focus on teamwork within our organization, illustrate on-going community awareness, and provide the continual security of safe drinking water that our community has always entrusted to MDWID.
| Thursday | 8AM to 4PM |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
16560 W El Tiro Rd, Marana, AZ 85653
Nice and very helpful
Clean reliable water
Bill is always wrong. Reps are rude and try to intimidate its customers.
Going to be calling bbb and human Health office on this place they are ripping people off and lying about the bills
Why does the water always smell like rotten eggs or sulfer? And tastes like pool water? They don’t know and don’t care
Something is going on with my bill let me call the water company. Oh wait they’re closed only open for 4 hours a day what a joke
Turn over of employees and board is disturbing. No one seems to know what or why this utility is falling apart.
The office says lines are leaking and need replaced. They are a complete mess..
The sad thing is that the employees keep changing their story. It’s hard to get a straight answer.
Our service has been interrupted 3 times in the past three weeks, usually during high use periods. No one us ever around to answer questions or give us time to prepare. If this is your definition of dependable and reliable service, I’d hate to see your idea of mediocrity.
very poor customer service. been trying for a month to get credited for last month’s bill that I have proof that I paid. No answer (the mail box is full) so can’t even leave message. Open only a few hours a day. Ready to call the better business bureau.
The new online bill pay is a joke. Takes 7 days for your payment to be made and charges you a 3.99 fee. Come on Marana water step out of the stone age and have instant credit on the day bill is paid with no fee.
This is the worst water company we have ever had! Rude customer service. If our water goes out you need to remember that WE are paying customers and without all of us you wouldn’t have a job. Be kind!!! It’s not that hard.
Try hiring people who are friendly and courteous.
Not very professional. They send me a letter stating something about evaluations and prorating peoples bills because of something and then the next bill is twice as much as it’s ever been, then the next month I don’t get a bill I inquire …
I am so glad Tony Griggers aka Big Tony is back at the water company. He makes you feel like family. If you have a problem all you have to do is call him and he will listen to you and will do whatever he can to help you out. We had a …
So I got my bill last Monday 01/21/2019 and it’s due by 01/25/2019. I tried calling to pay said bill several times last week to no avail as nobody answers your phone over there, I also tried calling about 5 times this morning during …
The water system here is failing the people who work here is failing and should be replaced this water company should be shutdown. The city of Marana water needs to take control of this failing water system. They even lost our bills once …
My water has been shut off for a month. Yet when I call to check the balance the amount goes up each time. That’s why my water is shut off, I paid a huge bill one month and skipped a month, when I received the bill, it’s as if I wasn’t …
Paid my bill on time by dropping it off in their payment box because they were out of the office for 4 days and my January bill shows a late fee. I’ve had nothing but issues with this company. They’re way too out dated, they don’t offer …
Worst water I’ve ever had come out of my faucet. Smells HEAVILY like chlorine, dries out skin, hair and is outrageously overpriced for water service. No communication other than a bill, despite calling for questions. If a private well …