Martin’s Point provides both health care services and Medicare and TRICARE health insurance plans. Understanding the clinical side of health … See more
This place is a nightmare. Can’t get a hold of a real person to save your life. They need to update their system to actually let you talk to the people who are intended to help you.
The care is excellent, and the staff are so professional. They are amazing even when they are so busy they clearly do not show the stress that they must have! All I can say is, Matin’s is superior!
Barbara
Stay away from the sports medicine department at all costs. These people wasted 2 years of my life sending me to PT and dismissing my concerns when I told them I have a serious issue with my spine. After threatening to report them to the …
Great place… Glad there my doctor’s office… Had them for so long… And now when I need to get a hold of my doctor I can do the online portal to message them.. and they respond back too
Takes forever to get a hold of someone in customer service, nurse, & Doctor. Call backs or follow ups are absolutely horrible. I do understand that we are in a pandemic but for some reason Martins Point does not seem to be well organized …
Hold times on phones are very long…. then they do not respond to emails or calls….Dr. Tomasi has some bad days and some good days. On her bad days watch out.
You stay on hold for an hour before you’re even able to get ahold of any receptionist.. & I haven’t even scheduled my first appointment yet! Not so sure about this office if this is how it’s starting out.
I would give them zero stars if I could. Elite docs are too busy too listen to their patients! I left Martin’s Point for MMC Family Practice so I could finally get diagnosis and treatment. Dont go here unless you’re rich or important.
Always very friendly staff. Plenty of parking. Very clean waiting rooms that are never too cluttered thanks to how they’re broken up. Love our pediatrician Dr. Vogt too! Highly recommended!
They may have a good product, I don’t know, but I do know their phone service is very sick! Was on hold for 15 minutes then was transferred back to the main number and I gave up after another15 minutes. Very disappointed.
my wife drives 1/2 hour to get there and when her Doctor was is off the level of concern drops way off. When I called to get an answer they said they would have someone call me. Instead they called her and lied about dropping my call and not being able to reach me(my cell phone was working fine) Not happy I am not going back,
customer service by phone is horrible, they dont pick up the phone and dont return calls, my life insurance company is trying to get my medical records and they simply cant because no one answer the phone. Planning to move to other provider soon.
Hold times on the phone vary between 10 minutes and 30; appointments generally aren’t available for months; 2 months of waiting for a referral request to be sent to a specialist during which time Martins’ Point staff made error after error …
We have been customers of Martin’s Point for over ten years. We’ve seen a lot of different practitioners over this time. Recently, my partner discovered Dr Bosma, who is able to talk to him man to man (and actually get him to change bad …
Martins point health care professionals have given me, by far, some of the best care I have ever received as a patient. The facility is amazing and the staff is very caring. I’m very grateful to be under the care of these compassionate professionals and I highly recommend this facility for primary care.
Dr. Sam Zager is an excellent physician and is of exemplary character. This man took the time to care for me not only as a patient but as an individual. I am 31 years old and have never been in the presence of a doctor who cared so much …
I have been going to MARTIN’S POINT since 1997-98, and plan to continue for the rest of my life!!! I have never had a bad experience there. My PCP is the absolute best there is. When he is unavailable, his NP is awesome! The staff have …
Terrible place. I’ve waited 5 Days now just for somebody to authorize my new insurance so I can retrieve the medication I need at the pharmacy (still waiting). Expect to spend at least half an hour waiting for somebody to pick up the phone …
This place is horrible. Dr. Hine, who I believe is at a different location now, is responsible for inflicting so much trauma onto my family, who had already been through so much. We received nothing but grief from this practice following …
Great health care great staff and Drs.. Very slow and irritating phone service and it’s faster to use Portal to contact Drs. Refills and prescriptions fixes are horribly slow. The care is good. But the medication fills and fixes are deathly slow and brings the rating down for me.
Pertinent to pharmacy only, have not seen a physician within this establishment. Pharmacy personnel is helpful, professional and quick. Have personally only spoken with one of the pharmacists, a gentleman who was informative, helpful, and …
There’s a robot on the line that has a very ominous tone. Can’t get an actual flesh and blood human bean on the horn for the life of me! How can a lifeless computer fix the itch between my legs, can someone please tell me how it’s come to …
Yo why you guys see my for a 20 min check up n say u take my insurance then send me $300 bill?! Im on fixed income now that bills in collections now. Thx a lot. …
Do you wait long when calling in? Yes, because they are short staff during this time of Covid. Has it been this way prior? No. Other than the wait, they have been nothing, but helpful to my needs when it comes to my constant pain and …
Waited on hold for 25 minutes to get an operator. She talked to me for about a minute before she placed me on hold for a nurse, and she was interrupting me with medical advice the whole time. I waited another 5 or 6 minutes for a nurse who …
I am very disappointed by the amount of time it takes to call Martins Point on the phone. The wait time has increased from an average of 6.5 minutes to over 9 minutes in the past six months. When I left a call back number after 4 minutes …
Service is absolutely terrible. Everything from wait times, not being able to see my own doctor, to their billing department. And that’s if you can even get through to talk to anyone. I have been given false health information from both DOs …
Doctors/nurses are nice but super frustrated with the availability of appointments and treatment in urgent situations. Phone lines are often tied up with a wait time. Same day appointments unavailable, and they won’t go out of their way to …
TERRIBLE! WILL probably put you at greater risk to go here than not seeing a doctor at all. Always on hold on the phone for at least an hour, have waited over an hour for a previously scheduled appointment, put on hold for 45 min so I could …
I’ve received good care from the physicians but the system stinks. Everytime I call with an issue, they schedule me for an Xray..even when I explicitly refused an X-ray. Why do I need an X-ray for tendinitis? For years I have gone to …
I’ve been going to see Dr Sam Zager going on 8 yrs very soon .Dr Zager is a g.p. Martins point Health Care center in Portland Me off of Veranda st. .
The grounds are gorgeous. Located on the water , close to the Falmouth town – …
I am very disappointed with Martin’s Point. I called 10 days ago and visited the office 9 days ago about some concerns I have and nobody has had the decency to return my call or respond in some other way. It took 8 days to get a call back …
I love the in person in person staff and the medical professionals but what is the issue with phones? Also, stop over-booking. You bumped out my yearly by 6 mths! Come on! Currently I have been on hold for 25 min and haven’t spoken to anyone yet. Just the recorded message to stay on the line.
Every experience I have had with this place has made my blood boil. On the momentous occasion that you are finally able to connect to a person, they are always polite and courteous, but that ends the good things I have to say. Every single …
My roommate was waiting in the zoom meeting with Jen Daigle for and HOUR before the scheduled appointment. She never showed up in the meeting and then forced him to reschedule. This is a vital appointment for him. He called the office and …
I’ve been coming here for years, and I have always had to wait 10-20 minutes to speak with a scheduler every single time I call. They also gave me old test results once and put me on antibiotics for something I didn’t have and never …
Wife arrived for a docs visit that she had to schedule 3 weeks out with Anne Thomas, snowy, icy morning she shows up 5 MINUTES LATE due to slow traffic and bad road conditions.. and is denied to be seen and told she’ll have to reschedule, I …
Caring, knowledgeable, thorough staff from receptionists to specialists have provided my care for years. I’ve never had an issue getting a response and I love using the online portal. …
About as useful as contacting the IRS. It’s disgusting how long you are put on hold, they don’t really care about your well being it seems. Hopefully soon they change their staff or policy so that they can actually care for the patients. A …
This has to be one of the worst medical experiences ever. The staff itself is fine but the organization is terrible. If you call them, expect to wait for over half an hour before the phone is answered. Physicians rarely available, most …
Advocating for yourself medically is already incredibly difficult, and Martin’s Point makes it 10x worse. They do not have the urgency required to work in this field, it’s like a part time job following up with them about prescription …
Very disappointed. They don’t even deserve 1 star. When I first scheduled my appointment they told me it had to be done via zoom, which I was totally fine with. The day of my appointment I sat in front of my computer for 20 minutes waiting …
No wait for check-in, good attention to detail, appointment taken on time, welcoming and personal nature of practitioner. Thorough explanation of outcome of visit. Clear guidance regarding what to expect as followup. Can’t hope for anything better!
I called with severe abdominal pain and was told my doctor couldn’t see me until the following week and to go to Urgent Care. Urgent Care told me to follow up with my PCP to schedule imaging. I did, and I was told I could not get in for …
Convenient location for me, but they do NOT pick up the phone. Currently on minute 36 of holding just to make an appointment. “Patient Portal” is useless for scheduling.
My Doctor is fantastic! The best I’ve ever had. If she’s not available, I’ve been satisfied with other people I’ve seen too. The providers and staff overall are friendly. However, the weak link of this place is when you call in. I don’t …
Horrible customer service.Trying to call from work on hold 10 minutes had to hang up. Tried again on hold for 18 minutes had to hang up. I will have to try for a 3rd time today. Ridiculous
I started going to martins point in 1998. For many many years they were excellent. In the last ten years there has been a steep decline in care. As they have grown they have dropped the ball. From over working their staff, massively over …
Impossible to get a timely appointment. Sat on hold for 47 minutes to be told I’m better off going to the walk-in clinic if I wanted to be seen earlier than in a weeks time. What’s the sense of having a primary care doctor or even being a …
God forbid you have an emergency from this medical facility. Spending 20 minutes on hold is of the norm. Getting a priority call back may or may not happen. Making an appointment with one doctor, per patient request, then having it changed …
I love all the Martin’s Point locations and their staff. From the schedulers, to the nurs
es, & doctors. Everyone has always been compassionate, kind, and attentive!
I would probably only recommend this place as a back up or last resort. Last doctor I saw wanted to schedule me for a ultrasound and was told it’s up to the technician if they want to charge me. When I left that appointment no one advised …
Staff is fantastic, everyone was very kind and patient (not just to me but everyone I saw them interact with) I would definitely recommend this practice.
Always a pleasure to stop in. For an appointment or a follow up visit.
Easy access, flexible hours, helpful and supportive staff. Short wait time. Pharmacy on site. Convenient location. Handicap accessible. Great service.
Our medical care at Martin’s Point has been good, but there has been a problem with billing. Two years in a row my elderly mother has received a bill for services denied by Medicare. This is not supposed to happen. And I will add that the …
Didn’t help
Fax# not on website
1st. Time I will be going there.
Terrible service, terrible doctors, avoid
Never have seen my PCP.
People are not treated equally really bad communication
Great place for all your medical needs the doctors are awesome
Awesome staff.
Not a single person on staff is useful over the phone.
Always professional with top knotch care.
A beautiful location. Excellent professionalism from check in staff, nurse and doctor. Convenient parking and excellent building layout.
Tried to call and make an appointment for my mom. Nobody wanna answer the phone.
Great rental car
Dr.Patrick Connelly
He delivered all my children 3 boys. I have been a patient for 15 years they must be doing something right.😍 …
Has a War Memorial Wall. Beautiful view of the bay. Picnic tables, restroom, paved trail. Peaceful.
So they put me on hold and forgot about me… waited 30 mins
I love Martin’s point on Veranda street. They have very compassionate doctors who have helped me with my daughter for years.
This place is a nightmare. Can’t get a hold of a real person to save your life. They need to update their system to actually let you talk to the people who are intended to help you.
The Most unprofessional doctors office. Goodluck filling a script and goodluck getting anyone on the phone to answer
Dr Phan is a great dr. The processes and procedures of this place are ridiculous. They don’t communicate and they are in the same building.
The care is excellent, and the staff are so professional. They are amazing even when they are so busy they clearly do not show the stress that they must have! All I can say is, Matin’s is superior!
Barbara
Stay away from the sports medicine department at all costs. These people wasted 2 years of my life sending me to PT and dismissing my concerns when I told them I have a serious issue with my spine. After threatening to report them to the …
Great place… Glad there my doctor’s office… Had them for so long… And now when I need to get a hold of my doctor I can do the online portal to message them.. and they respond back too
Horrible customer service. Your only a number and a dollar to this place.
There’s ample parking, tables for picnicking. Right on the water, hiking and joking trails.
Dr Tomasi does not return calls or emails. Waiting many days on a response for my child.
Takes forever to get a hold of someone in customer service, nurse, & Doctor. Call backs or follow ups are absolutely horrible. I do understand that we are in a pandemic but for some reason Martins Point does not seem to be well organized …
Hold times on phones are very long…. then they do not respond to emails or calls….Dr. Tomasi has some bad days and some good days. On her bad days watch out.
You stay on hold for an hour before you’re even able to get ahold of any receptionist.. & I haven’t even scheduled my first appointment yet! Not so sure about this office if this is how it’s starting out.
I would give them zero stars if I could. Elite docs are too busy too listen to their patients! I left Martin’s Point for MMC Family Practice so I could finally get diagnosis and treatment. Dont go here unless you’re rich or important.
Always very friendly staff. Plenty of parking. Very clean waiting rooms that are never too cluttered thanks to how they’re broken up. Love our pediatrician Dr. Vogt too! Highly recommended!
Completely unable to get a hold of someone without waiting several days for calls back. Unsafe patient care. Unprofessional staff.
They are very caring. I especially love conversing with them on a patient portal many times I don’t even have to go in to get an answer
They may have a good product, I don’t know, but I do know their phone service is very sick! Was on hold for 15 minutes then was transferred back to the main number and I gave up after another15 minutes. Very disappointed.
my wife drives 1/2 hour to get there and when her Doctor was is off the level of concern drops way off. When I called to get an answer they said they would have someone call me. Instead they called her and lied about dropping my call and not being able to reach me(my cell phone was working fine) Not happy I am not going back,
customer service by phone is horrible, they dont pick up the phone and dont return calls, my life insurance company is trying to get my medical records and they simply cant because no one answer the phone. Planning to move to other provider soon.
Never can get appointments, never any openings.
Hold times on the phone vary between 10 minutes and 30; appointments generally aren’t available for months; 2 months of waiting for a referral request to be sent to a specialist during which time Martins’ Point staff made error after error …
Left Martin’s Point over a year ago due to their attempt to charge me $150 for a mandatory 5 min prescription refill appointment. …
We have been customers of Martin’s Point for over ten years. We’ve seen a lot of different practitioners over this time. Recently, my partner discovered Dr Bosma, who is able to talk to him man to man (and actually get him to change bad …
Martins point health care professionals have given me, by far, some of the best care I have ever received as a patient. The facility is amazing and the staff is very caring. I’m very grateful to be under the care of these compassionate professionals and I highly recommend this facility for primary care.
Dr. Sam Zager is an excellent physician and is of exemplary character. This man took the time to care for me not only as a patient but as an individual. I am 31 years old and have never been in the presence of a doctor who cared so much …
I have been going to MARTIN’S POINT since 1997-98, and plan to continue for the rest of my life!!! I have never had a bad experience there. My PCP is the absolute best there is. When he is unavailable, his NP is awesome! The staff have …
Terrible place. I’ve waited 5 Days now just for somebody to authorize my new insurance so I can retrieve the medication I need at the pharmacy (still waiting). Expect to spend at least half an hour waiting for somebody to pick up the phone …
This place is horrible. Dr. Hine, who I believe is at a different location now, is responsible for inflicting so much trauma onto my family, who had already been through so much. We received nothing but grief from this practice following …
Great health care great staff and Drs.. Very slow and irritating phone service and it’s faster to use Portal to contact Drs. Refills and prescriptions fixes are horribly slow. The care is good. But the medication fills and fixes are deathly slow and brings the rating down for me.
Pertinent to pharmacy only, have not seen a physician within this establishment. Pharmacy personnel is helpful, professional and quick. Have personally only spoken with one of the pharmacists, a gentleman who was informative, helpful, and …
There’s a robot on the line that has a very ominous tone. Can’t get an actual flesh and blood human bean on the horn for the life of me! How can a lifeless computer fix the itch between my legs, can someone please tell me how it’s come to …
Yo why you guys see my for a 20 min check up n say u take my insurance then send me $300 bill?! Im on fixed income now that bills in collections now. Thx a lot. …
Do you wait long when calling in? Yes, because they are short staff during this time of Covid. Has it been this way prior? No. Other than the wait, they have been nothing, but helpful to my needs when it comes to my constant pain and …
Waited on hold for 25 minutes to get an operator. She talked to me for about a minute before she placed me on hold for a nurse, and she was interrupting me with medical advice the whole time. I waited another 5 or 6 minutes for a nurse who …
I am very disappointed by the amount of time it takes to call Martins Point on the phone. The wait time has increased from an average of 6.5 minutes to over 9 minutes in the past six months. When I left a call back number after 4 minutes …
Service is absolutely terrible. Everything from wait times, not being able to see my own doctor, to their billing department. And that’s if you can even get through to talk to anyone. I have been given false health information from both DOs …
Doctors/nurses are nice but super frustrated with the availability of appointments and treatment in urgent situations. Phone lines are often tied up with a wait time. Same day appointments unavailable, and they won’t go out of their way to …
TERRIBLE! WILL probably put you at greater risk to go here than not seeing a doctor at all. Always on hold on the phone for at least an hour, have waited over an hour for a previously scheduled appointment, put on hold for 45 min so I could …
I’ve received good care from the physicians but the system stinks. Everytime I call with an issue, they schedule me for an Xray..even when I explicitly refused an X-ray. Why do I need an X-ray for tendinitis? For years I have gone to …
I’ve been going to see Dr Sam Zager going on 8 yrs very soon .Dr Zager is a g.p. Martins point Health Care center in Portland Me off of Veranda st. .
The grounds are gorgeous. Located on the water , close to the Falmouth town – …
I am very disappointed with Martin’s Point. I called 10 days ago and visited the office 9 days ago about some concerns I have and nobody has had the decency to return my call or respond in some other way. It took 8 days to get a call back …
I love the in person in person staff and the medical professionals but what is the issue with phones? Also, stop over-booking. You bumped out my yearly by 6 mths! Come on! Currently I have been on hold for 25 min and haven’t spoken to anyone yet. Just the recorded message to stay on the line.
Every experience I have had with this place has made my blood boil. On the momentous occasion that you are finally able to connect to a person, they are always polite and courteous, but that ends the good things I have to say. Every single …
My roommate was waiting in the zoom meeting with Jen Daigle for and HOUR before the scheduled appointment. She never showed up in the meeting and then forced him to reschedule. This is a vital appointment for him. He called the office and …
Wont give me my medical records which is against the law. You had 30 days. You’ve shut me out of everything and told me you cant help me
I’ve been coming here for years, and I have always had to wait 10-20 minutes to speak with a scheduler every single time I call. They also gave me old test results once and put me on antibiotics for something I didn’t have and never …
There seems to be a lot of 5 STARS with No Reviews?? Also not a lot of current reviews.
I feel that I am in good hands with Dr Lang and staff. I appreciate their care.
Wife arrived for a docs visit that she had to schedule 3 weeks out with Anne Thomas, snowy, icy morning she shows up 5 MINUTES LATE due to slow traffic and bad road conditions.. and is denied to be seen and told she’ll have to reschedule, I …
Caring, knowledgeable, thorough staff from receptionists to specialists have provided my care for years. I’ve never had an issue getting a response and I love using the online portal. …
About as useful as contacting the IRS. It’s disgusting how long you are put on hold, they don’t really care about your well being it seems. Hopefully soon they change their staff or policy so that they can actually care for the patients. A …
This has to be one of the worst medical experiences ever. The staff itself is fine but the organization is terrible. If you call them, expect to wait for over half an hour before the phone is answered. Physicians rarely available, most …
Advocating for yourself medically is already incredibly difficult, and Martin’s Point makes it 10x worse. They do not have the urgency required to work in this field, it’s like a part time job following up with them about prescription …
last two times I have tried to make an appointment for a wellness check they have told me 5 MONTHS was the soonest they could get me in. 5 MONTHS.
Very disappointed. They don’t even deserve 1 star. When I first scheduled my appointment they told me it had to be done via zoom, which I was totally fine with. The day of my appointment I sat in front of my computer for 20 minutes waiting …
No wait for check-in, good attention to detail, appointment taken on time, welcoming and personal nature of practitioner. Thorough explanation of outcome of visit. Clear guidance regarding what to expect as followup. Can’t hope for anything better!
I called with severe abdominal pain and was told my doctor couldn’t see me until the following week and to go to Urgent Care. Urgent Care told me to follow up with my PCP to schedule imaging. I did, and I was told I could not get in for …
Great place staff nurses to the doctors wouldn’t go any plans else
Convenient location for me, but they do NOT pick up the phone. Currently on minute 36 of holding just to make an appointment. “Patient Portal” is useless for scheduling.
My Doctor is fantastic! The best I’ve ever had. If she’s not available, I’ve been satisfied with other people I’ve seen too. The providers and staff overall are friendly. However, the weak link of this place is when you call in. I don’t …
Horrible customer service.Trying to call from work on hold 10 minutes had to hang up. Tried again on hold for 18 minutes had to hang up. I will have to try for a 3rd time today. Ridiculous
Been a patient for awhile. Different physicians due to retirements but has been great!
I started going to martins point in 1998. For many many years they were excellent. In the last ten years there has been a steep decline in care. As they have grown they have dropped the ball. From over working their staff, massively over …
Impossible to get a timely appointment. Sat on hold for 47 minutes to be told I’m better off going to the walk-in clinic if I wanted to be seen earlier than in a weeks time. What’s the sense of having a primary care doctor or even being a …
Really positive experiences here the last two years. Professional, friendly, efficient. No complaints! Dr. Lewis Holmes is great.
God forbid you have an emergency from this medical facility. Spending 20 minutes on hold is of the norm. Getting a priority call back may or may not happen. Making an appointment with one doctor, per patient request, then having it changed …
I love all the Martin’s Point locations and their staff. From the schedulers, to the nurs
es, & doctors. Everyone has always been compassionate, kind, and attentive!
I would probably only recommend this place as a back up or last resort. Last doctor I saw wanted to schedule me for a ultrasound and was told it’s up to the technician if they want to charge me. When I left that appointment no one advised …
Staff is fantastic, everyone was very kind and patient (not just to me but everyone I saw them interact with) I would definitely recommend this practice.
Our whole family goes here .
As did my dad when he was alive…
The current Best family doctors in Southern N.E. practice here… …
Always a pleasure to stop in. For an appointment or a follow up visit.
Easy access, flexible hours, helpful and supportive staff. Short wait time. Pharmacy on site. Convenient location. Handicap accessible. Great service.
Our medical care at Martin’s Point has been good, but there has been a problem with billing. Two years in a row my elderly mother has received a bill for services denied by Medicare. This is not supposed to happen. And I will add that the …