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Mason General Hospital & Family of Clinics Reviews ( 116 )
The worst experience I have ever had at a medical facility they caused my heart to flutter pushing different anti nausea medications then told me they couldn’t do my surgery for my gal bladder because they didn’t have a cardiologist yet …
Seriously, you have people bringing food to people and the security people let them park in the emergency parking, so I had to wait ,for a man who was having a stroke.
Get treat as if I have no pain got a ice pack that was it this is the worst hospital in this town hate coming here worst health care experience I get ever time it’s just a band aid shop we need ppl that care here a better hospital here a new one with different ppl
Since the first time that I had to be seen at the Walk in clinic, to the referrals to surgery clinic and than surgery and aftercare, I feel that this team of providers really cares about my health.
Staff cant bill right or on time. Now i owe money wow thats something else, they have 90 days to bill to be paid they billed in 93 and werent paid, guess we will go to court im a senior dont have 2600 to give them
Most of the staff was kind and attentive. There is always a few in a bunch who could work on their bedside manner. However, I’d hate to ignore the many kind faces who cared for me this weekend! Thank you!
The hospital doctors are not helping the patients only hindering them and telling them they are a drug addict only to stop the pain level is high past 10 and not willing to give more pain meds to help never as gain coming here. SO DONT BRING ANYONE HERE
Mason billing staff is horrible. I paid the amount due and still my account was sent to collections…..I contacted the collection company and asked them to work it out with Mason General…..it was then resolved…..they just hadn’t posted the $$ to my account after two months. YKES>
They let me spend the night with my father and checked on him every 15 minutes. They were very helpful, accommodating and friendly. They took excellent care of him and answered all my questions with dignity and grace.
Worst hospital in the entire State of Washington. Just awful. This hospital has declined in service progressively for years. Don’t expect them to care at all if you are in pain, and the E.R. is deplorable.
Opened 2 collection accounts after I constantly called them to set up payments with no phone call return. 2 collection accounts for service on the same date. How does that make any sense? I’ll be bringing my lawyer into this. Thank you
They did my lower back surgery there at this hospital Mason general in Shelton it was really nice and I loved all the nursesand I think I would go back for more surgeries are if I had to go to a hospital I go there cuz they were not even …
I’ve been to medical facilities across the US, Hawaii, Alaska &Canada, as well as Mexico & Africa.
IMHO, Mason General & The Clinic rate in the top 5%. …
Mason general walk in clinic went down hill no respect for patients let alone listen to patients get ex Ray’s what ever happened to the old walk in clinic doctors who actually cared for all not certain people who walked in. …
The ER experience is the worst! 3 times we have been there and left! The whole hospital needs to step it up and become a customer service oriented place with great medical care!
This facility and staff are remarkable. I spent two nights here recently the staff are very caring and competent. They went out of their way to understand my needs and make follow-up appointments for me. I felt that I was in good hands all the time.
Went there this evening got there at 9pm left at 9:30pm no one was even in er 1 guy who they didn’t let go back with his wife I k ow it doesn’t take 30 minutes to clean the Triage room very upset 😑 😒 😢 …
If I could do negative stars I would. Mason Generals emergency room staff and hospital program is a joke. I’m surprised people live going there. They let people suffer and aren’t thorough in their testing. What a joke. I’m going to post names once I get my son’s paperwork.
Made an appointment online and did there questions and my son has a cold doesn’t even have a temperature but was puking so wanted him to get seen and right when I gotten up to the door they called me to say that they can’t even see him and …
If you are on Medicare you can expect enormous bills that won’t be covered due to Mason General’s special status as a rural hospital. If you are on Medicare it is best to avoid Mason General and its “family” of clinics altogether. Mason …
Went to the walk in clinic on a saturday with strep throat; Dr told me that adults don’t get strep throat and that I only had a bad cold and to just ‘sleep it off’. Went to my regular dr on Monday, who ran the rapid strep test, and came …
Had lower back surgery on November 24, 2020. Stayed one night and two days. Best hospital I have ever been to. Not one issue and the food was even good. Best hospital around.
I met a doctor on the 1st floor I will be filing a formal complaint against today. My sister in law is dying of terminal cancer, they have known for about 2 weeks. She was in the hospital due to low red blood cell count. My brother is also …
Rhonda Headquest. At registration. Was extremely rude to myself and my wife. My wife needed to be seen for a back injury. When I tried to give her my insurance card she basically threw it back at me. While waiting she checked in two other …
Terrible staff. Haven’t been to the doctor in ten years…this is why. Hospital should be friendly and helpful when you are in severe pain. I felt like me being in pain was an inconvenience to them. If you are in severe pain go somewhere else trust me!
My son went to Mason General for a partical left knee replacementI. When I went to pick him up he was lying on top of the bed and started to get up when he went DOWN. The incompetent guy who came in to help him just stood here. By this time …
I’m a bit biased here, this hospital took the time to actually check my children when they were sick, unlike Bremerton hospital, and saved their lives. Never had a bad experience here. They practice medicine not the who’s-worth-more-money game! I’ll chose the longer drive over Harrison hospital any day.
My wife came in to this hospital by abulanc because she fainted, the nurse told the ent to put her in the waiting room, after the 2 argued for a minute the nurse pulled rank she was placed in the waiting room, not 10 minutes later she …
These folks are great! I can not say enough good things about them! From the nurses and doctors down to house keeping they are wonderful people. I should know, do to my health problems, I am there through emergancy at least once a month.
The worst hospital I’ve ever been to!! I have left 3 different to times before even being seen . I would be in the waiting room for hours for the to keep saying all the patients coming in after me had priority. Today was the only one in the …
I’ve always had the best, most friendly, most professional medical service at MGH. Whether it’s for a blood draw, a preventive service like my mammogram, or even surgery, I’ve always been well taken care of. I’ve always left feeling confident of good followup, healing, and health.
Doctors and care team are great but they have a RIDICULOUS check in system. You can sit there for 20 mins+ sometimes waiting to be checked in. They need to figure something else out.
I want to first say that the ER staff are amazing. It’s hit or miss with the ER registration desk personnel but I’ve always found the doctors and nurses to be top notch. My 1 star is in reference to the Physical Therapy department. I’ve had …
I took my brother in for a scheduled procedure. The staff was incredibly helpful and thorough in their treatment. The hospital itself is everything one could wish for in a local hospital. …
Just moved to the area and pregnant with twins. When I came in to deliver, was taken care of by AMAZING staff from the get-go. So far I have No Complaints about my care. Everyone is very professional and bedside manner is great. Very attentive and kept me informed of every single thing they were doing.
I am not sure what all the fuss is with this hospital. Visits take time and an ache and pain can be anything. I have been going to this hospital for over 10 years. …
I have ALWAYS received excellent and caring service at MGH. All of the nurses I have seen during my numerous visits, be it ER related or tests or blood work, have been friendly, caring and always will to help. They went out of their way to …
I went to the walk-in clinic for minor CP and was sent to the ED after being evaluated. There was relatively zero wait time and the staff was friendly. The doctor at the time had perfect bedside manner, always came to check on me and give …
Just finished the MRI on my knee. Can I just say that so far I absolutely adore Mason General Hospital? I have yet to have an unpleasant experience. The hospital campus is gorgeous, clean, the staff friendly, helpful, never in a hurry or …
If you are sick or hurt enough to go to hospital DONT GO HERE! OLYMPIA IS NOT FAR! Going to THIS SHELTON HOSPITAL is a LIFE ENDANGERING MISTAKE! you WILL be MISTREATED and you will PROBABLY BE MISDIAGNOSED. After that if you didn’t die- …
The hospital had me come in a week before my surgery to get blood work, EKG… So after the weekend they call me again to tell me that I need to come back in one hour drive each way because they messed up my lab band for my blood test. So I …
So my dad has a history of heart disease, had a radiating pain to his neck from his chest and felt numbness in the right arm earlier. Goes there and he gets discharged with antibiotic prescription for sore throat written by Dr. Belville, …
During a pandemic of covid, my 11 year old daughter and I went in with symptoms for a child and the staff made us wait 3 hours for a rapid strep. They didnt send it for culture and they stated that tested for covid which they in fact did …
My father was admitted into ICU for 4 days and was diagnosed with Congestive Heart Failure, the staff were very friendly, nice, & professional. My brother and I flew down from Alaska and the staff were great with informing us what was available for him cause he didn’t have insurance or a job.
My Mom was admitted with pancreatitis and was very ill. The staff was so compassionate and saw to her every need. I was very impressed with the medical care and the little detail that they took care of. I am so grateful to them for taking such good care of her from the ER TO ICU.
Twice this year I’ve had severe, life-threatening healthcare issues that required an ER visit, and each time the level of care I recieved was beyond excellent. I normally don’t do these reviews, but when I read these jokers posting 1-star …
My life experience so far suggests that lots of doctors either aren’t competent/don’t really care about you, or are just pushing useless treatments/medicine because that is what makes money. …
Went to the ER and was introduced to the filthiest hospital room I have ever seen. There was garbage overflowing onto the floor, stained linens, full dirty laundry bag, and what looked like feces smeared into the floor. I was talked to by a …
Walking into the ER you immediately feel unwelcomed by a very rude lady. Very unnecessary, hurtful comments were made by the nursing staff. This is the worse place to get help. …
These people are thieves. Their nurses manipulated and coerced me into taking tests that I did not need or understand, and they took advantage of my confusion and made no attempt to ensure I made an informed decision. Shame on me for …
Had a poor experience here. Original intake lady at 930 pm was nice, went downhill after that. She said they were switching to a new system so it may be a few hours but we were there for 4 hours & counting. When I checked in after 2 hours …
ALL of the negative reviews and then some! We had the same billing problems for an emergency room visit for my husband. Tried to get a charity application but could NEVER get ahold of “Alex” the person responsible. Finally got approved but …
Terrible place, they kept all my old medications on so I’m getting billed for stuff I’ve said multiple times I don’t use anymore. & they kept my old insurance from a YEAR ago as my primary instead of the only insurance I have. Absolutely terrible
This is truly a 5-star hospital! As soon as i went in for heart problems, they triaged me and got me an ekg and an x-ray! Dr. Hoffman was very straight forward and made sure I understood everything he said. I could tell he and all the staff were working very hard the day I was there. =)
Worst er experience ever. Waited for hours for people who came in after me to get seen before me. They need more room or something cuz this is a extreme waiting time. I do understand they go based on urgency but still 3 hours in and still …
I was billed incorrectly and no one would speak to me about my issue. Beware, don’t get your blood drawn at the hospital due to the convenient hours, you will be charged double than if you waited and went to the clinic instead. The only …
My experience with Mason General Hospital billing department has been extremely poor. I was double billed for over $2,000 in December. Once on 14th the other on the 16th. Spoke to their billing immediately after getting my credit card …
Incompetent and unprofessional throughout. And now, after telling this to the public they want to talk. We are going to simply drive to a different hospital system.
Extorted by my Dr. for an annual blood test, I went to visit our new Mason Clinic that our property taxes pay for. When I finally had my number called
my care worker, KIM, was very easily distracted. When I asked KIM to “please …
This hospital ER is wonderful. Great nursing and tech staff, wonderful, attentive doctors. I went in with INTENSE pain that turned out to be a kidney stone. They treated the pain, scanned for the stone, and helped me through passing it. I …
Stay away, stay far away – mason general is an absolute garbage tier walk in clinic masquerading as a hospital. If they don’t turn you away they will misdiagnose you and risk your life with incorrect treatment or failing to treat you …
Went to emergency. I think my foot is broken. I say for over half an hour and was never triaged. A couple was sitting just down from me and they were pretty frustrated. They told me that they’d been there for over and hour and a half and …
I’m not a hospital or ER kind of person but….I was in extreme back pain and didn’t have a choice. I just want to say thank you to the entire Mason Health team who checked me in, took care of me and sent me on my way knowing what was …
Had an MRI. Waited 5 minutes. They burned me a copy on CD to take with me and were really great to me during a very scary (first time) procedure. I appreciated their care and friendliness.
This place is give and take. Depends on what Dr or nurse you have and what kind of moods the desk clerks are… I do not have much trust in this place as a hospital. Some terrible and disgusting experiences here.
Went there for a blood screening.Almost two weeks later my physician hadn’t received the results for a follow up appointment. I contacted the hospital about this and they finally faxed the information to my physician.Poor service.Why do the patients have to do the runaround’s???
I have an open lawsuit in progress against this hospital. During this last past year I have had a LOT of medical issues. I started going to see Mason county hospital a few months back when I was having problems breathing and multiple other …
I HAD AN 8;30 AM APPT WITH DR. WOODS. TODAY IS 30 NOV 2022. ENTIRE PARKING AREA WAS ICED OVER. I AM 80 WITH POOR BALANCE. SAT IN MY CAR AND WATCHED ELDERLY PEOPLE ATTEMPTING TO WALK INTO THE CLINIC. I DID PHONE THE APPROPRIATE …
I had take an ambulance in got carted straight to the waiting room and sat there for 2 hours pretty much dying from 0 hydration and told me I had to wait to drink anything before the doc seen me and let’s not talk about my dad’s situation from his surgery a few days ago a joke of a hospital don’t waste your time and go to Olympia
I do not recommend this Hospital for children. My son got an oysters cut and they did not give him pain meds. Also the doctor did not have patience for kids and gave my son numbing injection but did not wait for it to act. He did the first …
If i could put a 0 for stars I would. The er at this hospital sucks they only care for a paycheck and not there patience. They have apot of er docs that just don’t care for people at all. Everytime I go in to that er they always say your …
I get nurses help and take care of their patients and deserve a lot of respect. However I do not like how the nurses and employees treat you like your just dust or not even worth the time. It’s disgusting. There are anxious and scared …
I went to emergency for appendicitis. I was in pain and when I was seen by the physician I asked what would get me out the soonest. I was convinced by the physician to stay and be treated with antibiotics. I then spent 4 days there, …
i took my boyfriends mother there & we all waited 5 hours to be seen. she was taken back & still waited another hour. she has a stick in her eye & is red as blood. she’s in so much pain. and they didn’t show any care for her. smh this hospital needs help on becoming better.
Pretty sure I would get more passionate care at the local vet. The lady at the ER was visibly upset about me interrupting her conversation by coming in and then made it seem like I was wrong about going to the ER and not the walk in clinic with an ankle injury “do you actually need the ER?” Is what she actually said to me
Every single person that had to do with set up for surgery they were all kind and right on time…the nurses and cna were fantastic…Bredon nurse Shelly Cna, Amy nurse and Meghan cna, the physical therapy team were also amazing. …
Billing department is terrible. Instead of filling out the correct paperwork to bill my insurance they just send me to collections. Their negligence has created a lot of issues and wasted time. I have to dispute the charges and my insurance ends up paying every time. They are either lazy, ignorant, or shady. Really disappointing.
I have numerous experiences there not only for myself but what I’ve witnessed on behalf of friends n family and all are the horror stories they are cruel Unempathetic, inconsiderate, and heartless. When u walk in to ER ur assumed to be a …
Do not go here. Took my 4 month old into the ER for a fall, luckily she was fine, but they said her insurance was inactive. That is impossible because she had been regularly seen at Kaiser her entire life; that wouldn’t be happening if her …
Excellent surgeons. Exceptional and friendly information and admitting personnel. My wife has been there twice for surgery and multiple night stays. She had a private room. A few amenities for the room could use updating. That is just fluff to the excellent care she received from the CNA’s.
My experience at Mason General was wonderful and the staff was very kind and helped me to feel calm and comfortable. I was seen in the emergency room and have no regrets for choosing them. The hospital may be small, however they are very efficient in carrying for you!!!!
I have to say I was pleasantly surprised today with my visit to the ER. Everyone I encountered was extremely pleasant and understanding to my condition. My care was without a doubt top notch. …
Denying access to my husband day after back surgery by cold and callus staffs. Front entry receptionist name Jacky who acts like all patients are in jail and she is in charge. …
If you are seen at the Mason Health Anti-Coagulation Clinic and receive a bill which seems high, ask your insurer if the clinic is billing an Evaluation and Management Code (E/M code such as 99211) with Revenue Code 0761 (for treatment …
My wife gave birth here at the birth center. I can not explain how amazed I was at not only Dr Martens. But the nurses too. They are the most gentle, caring, loving nursing staff I’ve ever seen in my life. And as a dad and a man. …
The worst experience I have ever had at a medical facility they caused my heart to flutter pushing different anti nausea medications then told me they couldn’t do my surgery for my gal bladder because they didn’t have a cardiologist yet …
Caring community
Good little hospital
Staff is great and service is excellent
Good service and friendly staff
Always get great service.
I get great care
Go to the large animal clinic instead.
New building, same mgh
Go to a different hospital or just die, either will be faster and more accurate.
Absolutely great staff ..best nurses ever!
Awesome hospital. Better care than St. Peter’s or Capital.
I never have to wait to been seen, if so it was only about an hour….Friendly Staff & Doctors…
Won’t even tell you what you have wrong and tells you to leave half the time
Don’t go as a walk in 3 hour later still haven’t been seen . And I’m can’t breathe.
Wish I could give this 0 stars. Worst fkn experience in my life. Wouldn’t come here again even if my life depended on it. The worst.
Horrible experience last night. Very rude and unprofessional staff members two to be specific. Not very helpful at all.
I had to go to the ER and got extraordinarily good service. Felt like the entire staff was looking after me and everyone was very kind.
Went to walk in clinic….thanks Dr.Bell……you are a true caring person….thanks….for your compassion….and listening to your patients….
Seriously, you have people bringing food to people and the security people let them park in the emergency parking, so I had to wait ,for a man who was having a stroke.
The best hospital I’ve ever been in. The maternity doctors r the best. Especially Tammy!
I have only great things to say about MGH. They have a private, personal care that is like family.
Very bad hospital and ER IS THE WORST LAW SUIT IS FOLLOWING SOON EVERY ONE RUN FROM THIS PLACE UNLESS YOU DO NOT CARE FOR YOUR SELF
I was just seen here in the ER by
Doctor Moody. She was extremely friendly, polite and eager to help.
Definitely a better hospital than the one in Bremerton Washington the doctors very smart here so now I know where to go for now on
Get treat as if I have no pain got a ice pack that was it this is the worst hospital in this town hate coming here worst health care experience I get ever time it’s just a band aid shop we need ppl that care here a better hospital here a new one with different ppl
Since the first time that I had to be seen at the Walk in clinic, to the referrals to surgery clinic and than surgery and aftercare, I feel that this team of providers really cares about my health.
Staff cant bill right or on time. Now i owe money wow thats something else, they have 90 days to bill to be paid they billed in 93 and werent paid, guess we will go to court im a senior dont have 2600 to give them
Most of the staff was kind and attentive. There is always a few in a bunch who could work on their bedside manner. However, I’d hate to ignore the many kind faces who cared for me this weekend! Thank you!
Love the open MRI there! From the appointments desk, billing person, actual MRI techs – it’s a first class operation! I won’t go anywhere else!
The hospital doctors are not helping the patients only hindering them and telling them they are a drug addict only to stop the pain level is high past 10 and not willing to give more pain meds to help never as gain coming here. SO DONT BRING ANYONE HERE
Mason billing staff is horrible. I paid the amount due and still my account was sent to collections…..I contacted the collection company and asked them to work it out with Mason General…..it was then resolved…..they just hadn’t posted the $$ to my account after two months. YKES>
They let me spend the night with my father and checked on him every 15 minutes. They were very helpful, accommodating and friendly. They took excellent care of him and answered all my questions with dignity and grace.
Worst hospital in the entire State of Washington. Just awful. This hospital has declined in service progressively for years. Don’t expect them to care at all if you are in pain, and the E.R. is deplorable.
Opened 2 collection accounts after I constantly called them to set up payments with no phone call return. 2 collection accounts for service on the same date. How does that make any sense? I’ll be bringing my lawyer into this. Thank you
The triage nurse was rude. The entire experience was a nightmare. We should have taken the time to go to Mary Bridge.
They did my lower back surgery there at this hospital Mason general in Shelton it was really nice and I loved all the nursesand I think I would go back for more surgeries are if I had to go to a hospital I go there cuz they were not even …
I’ve been to medical facilities across the US, Hawaii, Alaska &Canada, as well as Mexico & Africa.
IMHO, Mason General & The Clinic rate in the top 5%. …
Mason general walk in clinic went down hill no respect for patients let alone listen to patients get ex Ray’s what ever happened to the old walk in clinic doctors who actually cared for all not certain people who walked in. …
The ER experience is the worst! 3 times we have been there and left! The whole hospital needs to step it up and become a customer service oriented place with great medical care!
This facility and staff are remarkable. I spent two nights here recently the staff are very caring and competent. They went out of their way to understand my needs and make follow-up appointments for me. I felt that I was in good hands all the time.
Went there this evening got there at 9pm left at 9:30pm no one was even in er 1 guy who they didn’t let go back with his wife I k ow it doesn’t take 30 minutes to clean the Triage room very upset 😑 😒 😢 …
If I could do negative stars I would. Mason Generals emergency room staff and hospital program is a joke. I’m surprised people live going there. They let people suffer and aren’t thorough in their testing. What a joke. I’m going to post names once I get my son’s paperwork.
Made an appointment online and did there questions and my son has a cold doesn’t even have a temperature but was puking so wanted him to get seen and right when I gotten up to the door they called me to say that they can’t even see him and …
If you are on Medicare you can expect enormous bills that won’t be covered due to Mason General’s special status as a rural hospital. If you are on Medicare it is best to avoid Mason General and its “family” of clinics altogether. Mason …
Went to the walk in clinic on a saturday with strep throat; Dr told me that adults don’t get strep throat and that I only had a bad cold and to just ‘sleep it off’. Went to my regular dr on Monday, who ran the rapid strep test, and came …
Had lower back surgery on November 24, 2020. Stayed one night and two days. Best hospital I have ever been to. Not one issue and the food was even good. Best hospital around.
I met a doctor on the 1st floor I will be filing a formal complaint against today. My sister in law is dying of terminal cancer, they have known for about 2 weeks. She was in the hospital due to low red blood cell count. My brother is also …
Rhonda Headquest. At registration. Was extremely rude to myself and my wife. My wife needed to be seen for a back injury. When I tried to give her my insurance card she basically threw it back at me. While waiting she checked in two other …
Terrible staff. Haven’t been to the doctor in ten years…this is why. Hospital should be friendly and helpful when you are in severe pain. I felt like me being in pain was an inconvenience to them. If you are in severe pain go somewhere else trust me!
40 minutes just to get checked in for labs. Told another 49 minutes to get blood drawn. Ridiculous!!!
My son went to Mason General for a partical left knee replacementI. When I went to pick him up he was lying on top of the bed and started to get up when he went DOWN. The incompetent guy who came in to help him just stood here. By this time …
I’m a bit biased here, this hospital took the time to actually check my children when they were sick, unlike Bremerton hospital, and saved their lives. Never had a bad experience here. They practice medicine not the who’s-worth-more-money game! I’ll chose the longer drive over Harrison hospital any day.
My wife came in to this hospital by abulanc because she fainted, the nurse told the ent to put her in the waiting room, after the 2 argued for a minute the nurse pulled rank she was placed in the waiting room, not 10 minutes later she …
These folks are great! I can not say enough good things about them! From the nurses and doctors down to house keeping they are wonderful people. I should know, do to my health problems, I am there through emergancy at least once a month.
BUYER BEWARE !!!!!!!!!
I had the displeasure of using the orthopedic services at MGH, They took 4 …
The worst hospital I’ve ever been to!! I have left 3 different to times before even being seen . I would be in the waiting room for hours for the to keep saying all the patients coming in after me had priority. Today was the only one in the …
I’ve always had the best, most friendly, most professional medical service at MGH. Whether it’s for a blood draw, a preventive service like my mammogram, or even surgery, I’ve always been well taken care of. I’ve always left feeling confident of good followup, healing, and health.
Doctors and care team are great but they have a RIDICULOUS check in system. You can sit there for 20 mins+ sometimes waiting to be checked in. They need to figure something else out.
I want to first say that the ER staff are amazing. It’s hit or miss with the ER registration desk personnel but I’ve always found the doctors and nurses to be top notch. My 1 star is in reference to the Physical Therapy department. I’ve had …
I took my brother in for a scheduled procedure. The staff was incredibly helpful and thorough in their treatment. The hospital itself is everything one could wish for in a local hospital. …
Just moved to the area and pregnant with twins. When I came in to deliver, was taken care of by AMAZING staff from the get-go. So far I have No Complaints about my care. Everyone is very professional and bedside manner is great. Very attentive and kept me informed of every single thing they were doing.
I am not sure what all the fuss is with this hospital. Visits take time and an ache and pain can be anything. I have been going to this hospital for over 10 years. …
I have ALWAYS received excellent and caring service at MGH. All of the nurses I have seen during my numerous visits, be it ER related or tests or blood work, have been friendly, caring and always will to help. They went out of their way to …
Emergency room review
Please only go here if your emergency is urgent enough to where you can’t make …
Bethany, Dr Moody, security and registration staff treat with dignity, respect,safety and concern for patients and earned this 5 ⭐ x2. Thank you 😊 …
I went to the walk-in clinic for minor CP and was sent to the ED after being evaluated. There was relatively zero wait time and the staff was friendly. The doctor at the time had perfect bedside manner, always came to check on me and give …
Just finished the MRI on my knee. Can I just say that so far I absolutely adore Mason General Hospital? I have yet to have an unpleasant experience. The hospital campus is gorgeous, clean, the staff friendly, helpful, never in a hurry or …
If you are sick or hurt enough to go to hospital DONT GO HERE! OLYMPIA IS NOT FAR! Going to THIS SHELTON HOSPITAL is a LIFE ENDANGERING MISTAKE! you WILL be MISTREATED and you will PROBABLY BE MISDIAGNOSED. After that if you didn’t die- …
The hospital had me come in a week before my surgery to get blood work, EKG… So after the weekend they call me again to tell me that I need to come back in one hour drive each way because they messed up my lab band for my blood test. So I …
So my dad has a history of heart disease, had a radiating pain to his neck from his chest and felt numbness in the right arm earlier. Goes there and he gets discharged with antibiotic prescription for sore throat written by Dr. Belville, …
During a pandemic of covid, my 11 year old daughter and I went in with symptoms for a child and the staff made us wait 3 hours for a rapid strep. They didnt send it for culture and they stated that tested for covid which they in fact did …
My father was admitted into ICU for 4 days and was diagnosed with Congestive Heart Failure, the staff were very friendly, nice, & professional. My brother and I flew down from Alaska and the staff were great with informing us what was available for him cause he didn’t have insurance or a job.
My Mom was admitted with pancreatitis and was very ill. The staff was so compassionate and saw to her every need. I was very impressed with the medical care and the little detail that they took care of. I am so grateful to them for taking such good care of her from the ER TO ICU.
Twice this year I’ve had severe, life-threatening healthcare issues that required an ER visit, and each time the level of care I recieved was beyond excellent. I normally don’t do these reviews, but when I read these jokers posting 1-star …
My life experience so far suggests that lots of doctors either aren’t competent/don’t really care about you, or are just pushing useless treatments/medicine because that is what makes money. …
Went to the ER and was introduced to the filthiest hospital room I have ever seen. There was garbage overflowing onto the floor, stained linens, full dirty laundry bag, and what looked like feces smeared into the floor. I was talked to by a …
Walking into the ER you immediately feel unwelcomed by a very rude lady. Very unnecessary, hurtful comments were made by the nursing staff. This is the worse place to get help. …
These people are thieves. Their nurses manipulated and coerced me into taking tests that I did not need or understand, and they took advantage of my confusion and made no attempt to ensure I made an informed decision. Shame on me for …
Had a poor experience here. Original intake lady at 930 pm was nice, went downhill after that. She said they were switching to a new system so it may be a few hours but we were there for 4 hours & counting. When I checked in after 2 hours …
ALL of the negative reviews and then some! We had the same billing problems for an emergency room visit for my husband. Tried to get a charity application but could NEVER get ahold of “Alex” the person responsible. Finally got approved but …
Terrible place, they kept all my old medications on so I’m getting billed for stuff I’ve said multiple times I don’t use anymore. & they kept my old insurance from a YEAR ago as my primary instead of the only insurance I have. Absolutely terrible
This is truly a 5-star hospital! As soon as i went in for heart problems, they triaged me and got me an ekg and an x-ray! Dr. Hoffman was very straight forward and made sure I understood everything he said. I could tell he and all the staff were working very hard the day I was there. =)
Worst er experience ever. Waited for hours for people who came in after me to get seen before me. They need more room or something cuz this is a extreme waiting time. I do understand they go based on urgency but still 3 hours in and still …
I was billed incorrectly and no one would speak to me about my issue. Beware, don’t get your blood drawn at the hospital due to the convenient hours, you will be charged double than if you waited and went to the clinic instead. The only …
My experience with Mason General Hospital billing department has been extremely poor. I was double billed for over $2,000 in December. Once on 14th the other on the 16th. Spoke to their billing immediately after getting my credit card …
Incompetent and unprofessional throughout. And now, after telling this to the public they want to talk. We are going to simply drive to a different hospital system.
Extorted by my Dr. for an annual blood test, I went to visit our new Mason Clinic that our property taxes pay for. When I finally had my number called
my care worker, KIM, was very easily distracted. When I asked KIM to “please …
This hospital ER is wonderful. Great nursing and tech staff, wonderful, attentive doctors. I went in with INTENSE pain that turned out to be a kidney stone. They treated the pain, scanned for the stone, and helped me through passing it. I …
Stay away, stay far away – mason general is an absolute garbage tier walk in clinic masquerading as a hospital. If they don’t turn you away they will misdiagnose you and risk your life with incorrect treatment or failing to treat you …
Went to emergency. I think my foot is broken. I say for over half an hour and was never triaged. A couple was sitting just down from me and they were pretty frustrated. They told me that they’d been there for over and hour and a half and …
I’m not a hospital or ER kind of person but….I was in extreme back pain and didn’t have a choice. I just want to say thank you to the entire Mason Health team who checked me in, took care of me and sent me on my way knowing what was …
Had an MRI. Waited 5 minutes. They burned me a copy on CD to take with me and were really great to me during a very scary (first time) procedure. I appreciated their care and friendliness.
This place is give and take. Depends on what Dr or nurse you have and what kind of moods the desk clerks are… I do not have much trust in this place as a hospital. Some terrible and disgusting experiences here.
Went there for a blood screening.Almost two weeks later my physician hadn’t received the results for a follow up appointment. I contacted the hospital about this and they finally faxed the information to my physician.Poor service.Why do the patients have to do the runaround’s???
4/20/22
10:32 AM
A senior woman who seemed disabled & very ill was shaking & very much in …
Was misdiagnosed by Dr. Roy. Staff was extremely rude in the ER. Treated me like I was a drug addicted and dismissed me. Worst place ever.
I have an open lawsuit in progress against this hospital. During this last past year I have had a LOT of medical issues. I started going to see Mason county hospital a few months back when I was having problems breathing and multiple other …
I HAD AN 8;30 AM APPT WITH DR. WOODS. TODAY IS 30 NOV 2022. ENTIRE PARKING AREA WAS ICED OVER. I AM 80 WITH POOR BALANCE. SAT IN MY CAR AND WATCHED ELDERLY PEOPLE ATTEMPTING TO WALK INTO THE CLINIC. I DID PHONE THE APPROPRIATE …
I had take an ambulance in got carted straight to the waiting room and sat there for 2 hours pretty much dying from 0 hydration and told me I had to wait to drink anything before the doc seen me and let’s not talk about my dad’s situation from his surgery a few days ago a joke of a hospital don’t waste your time and go to Olympia
I do not recommend this Hospital for children. My son got an oysters cut and they did not give him pain meds. Also the doctor did not have patience for kids and gave my son numbing injection but did not wait for it to act. He did the first …
If i could put a 0 for stars I would. The er at this hospital sucks they only care for a paycheck and not there patience. They have apot of er docs that just don’t care for people at all. Everytime I go in to that er they always say your …
I get nurses help and take care of their patients and deserve a lot of respect. However I do not like how the nurses and employees treat you like your just dust or not even worth the time. It’s disgusting. There are anxious and scared …
I went to emergency for appendicitis. I was in pain and when I was seen by the physician I asked what would get me out the soonest. I was convinced by the physician to stay and be treated with antibiotics. I then spent 4 days there, …
i took my boyfriends mother there & we all waited 5 hours to be seen. she was taken back & still waited another hour. she has a stick in her eye & is red as blood. she’s in so much pain. and they didn’t show any care for her. smh this hospital needs help on becoming better.
Pretty sure I would get more passionate care at the local vet. The lady at the ER was visibly upset about me interrupting her conversation by coming in and then made it seem like I was wrong about going to the ER and not the walk in clinic with an ankle injury “do you actually need the ER?” Is what she actually said to me
Every single person that had to do with set up for surgery they were all kind and right on time…the nurses and cna were fantastic…Bredon nurse Shelly Cna, Amy nurse and Meghan cna, the physical therapy team were also amazing. …
Billing department is terrible. Instead of filling out the correct paperwork to bill my insurance they just send me to collections. Their negligence has created a lot of issues and wasted time. I have to dispute the charges and my insurance ends up paying every time. They are either lazy, ignorant, or shady. Really disappointing.
I have numerous experiences there not only for myself but what I’ve witnessed on behalf of friends n family and all are the horror stories they are cruel Unempathetic, inconsiderate, and heartless. When u walk in to ER ur assumed to be a …
Do not go here. Took my 4 month old into the ER for a fall, luckily she was fine, but they said her insurance was inactive. That is impossible because she had been regularly seen at Kaiser her entire life; that wouldn’t be happening if her …
Excellent surgeons. Exceptional and friendly information and admitting personnel. My wife has been there twice for surgery and multiple night stays. She had a private room. A few amenities for the room could use updating. That is just fluff to the excellent care she received from the CNA’s.
My experience at Mason General was wonderful and the staff was very kind and helped me to feel calm and comfortable. I was seen in the emergency room and have no regrets for choosing them. The hospital may be small, however they are very efficient in carrying for you!!!!
I have to say I was pleasantly surprised today with my visit to the ER. Everyone I encountered was extremely pleasant and understanding to my condition. My care was without a doubt top notch. …
Denying access to my husband day after back surgery by cold and callus staffs. Front entry receptionist name Jacky who acts like all patients are in jail and she is in charge. …
If you are seen at the Mason Health Anti-Coagulation Clinic and receive a bill which seems high, ask your insurer if the clinic is billing an Evaluation and Management Code (E/M code such as 99211) with Revenue Code 0761 (for treatment …
My wife gave birth here at the birth center. I can not explain how amazed I was at not only Dr Martens. But the nurses too. They are the most gentle, caring, loving nursing staff I’ve ever seen in my life. And as a dad and a man. …