DOR manages state taxes and child support. We also help cities and towns manage their finances, and administer the Underground Storage Tank … See more
Read More| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 10AM to 3PM |
| Wednesday | 10AM to 3PM |
| Thursday | Closed |
100 Cambridge St, Boston, MA 02114
(Translated by Google) Excellent treatment, the staff always have an attitude of helping those who visit this place. …
(Translated by Google) They never answer, the service is horrible, I gave all the information about my children’s father a long time ago and he still does not take responsibility for them. The service here is disgusting. I am desperate. My …
Service is horrible!
Horrible customers service
Terrible costumer service
They not help
Just rude for no reason
These people are scammers and cheaters
The system needs change and reform.
Don’t even know why this department Exist!
Get hung up on every time I try to call.
Tax office was helpful and courteous.
Least competent part of our government. Would rate lower if possible.
Stop Double dipping and ull be ok!
Their Racist because they ask me why I’m black and Asian
They don’t even answer the phone.
Horrible service, DOR is a fraud.
Customer service is not a hard thing
Clueless, no help ,. Payment should be lowered months ago ,. State is horrible
Can I get a human on the phone please? If I come down there I won’t be so nice.
I can’t even get thru too someone to ask a simple question….
Terrible call 10 times a day and still can’t get through this is bs
The lady with horrible teeth is so rude in this office how did she even get this job who knows 🤦♀️ so uneducated at that… …
They get a 1 because not 1 time have i called and got a real person on the phone!
If i could give it zero stars i would. Terrible customer service completley unhelpful.
They hang up every time I call
1 star because customer service is lacking. Negative attitudes are predominant.
Terrible, site always down. More Importantly, website says call office, office says use website, Nobody Ever gets back to me!
Help! Help!
Worst place ever they don’t care about children or families it’s all about money what a corrupt world we live in
constantly talk over you, unwilling to listen, unwilling to admit an error and unwilling to try to fix any type of problem. so frustrating
Never in my life have i come across a more incompetent bunch of people if I ever did my job as badly as they do I would be fired long time ago
I’s to hard to get a real person on the phone when you have too. Just get hung up on by the answering machine. State workers !!!
so no one answers and when they put you on hold it hangs up…horrible
This is just my opinion is that they take forever to take care of you..if you have time you’ll be waiting there for hours..
I spent a week trying to get customer service help….still to this date i get a endless phone loop
They don’t understand that I’m paying back owed and they think it’s collectively what obligated. So now my arrears are going haywire
The system socks. Slow as hell even before covid. Not strict enough on dead beat fathers at all.
Been calling for weeks and no one answers the phone, can’t get into the online website I don’t know the reference number! I don’t understand how I’ve called hundreds of times and no one not once has answered the phone!
Incredible incompetence, it is really just astonishing that my taxes go to such an unhelpful, uneducated in the matters group of people. Hugely frustrating to deal with.
i have 3 kids . 30, 24 and 16 . none of the fathers paid child support (1 under paid a few years) they did nothing!! dont even look for them.
Biggest joke !! They all should be fired !!
Never answered phone. Tried calling 2 Days straight, multiple times. When went to office, was met with the most grumpy miserable useless idiot. Awful services for parents in need of help/answers.
they are not interested in helping a person change an address. The procedure seems to be to transfer you to a tape recorded message instead of helping you. Very poor service.
Due Process is violated on a massive level with the child support agency ! No one would voluntary to give up their rights and freedom to be victimized by this greedy system!
I will say that our calls are taken or returned on a somewhat regular basis, I am unimpressed with DOR and the justice system not communicating as they should. I don’t understand this state and their process of dealing with investigations.
The worst people to ever talk to. They treat people like animals as if we calling to ask for their entire paycheck when we just calling to make payments.
Boston never answers, but when i contact another state that’s involved they kindly pick up with no hesitation but my own state acts like their phones don’t work.
I honestly have no idea why these people have to be so rude. I think it’s time for a retraining course in customer service I know they deal a lot with dead beat dad’s and mom’s but not every single person they talk to is such and should not be treated as such.
Four months waiting for a reply from CSEU, still don’t have one.
I’ll tell you what I called and usually they’re not that helpful but this last time I called the guy help me out took care of my issue and it was resolved within a week so I give him kudos for that good job
They try to screw non custodial parent every chance they can!!!!! Disgusting and not even close to the “best interest of the children”
I would given 0 stars but then I cannot write a review
All letters sent are always late so you don’t have time to reponde
Just like the RMV …
If I could go lower I would. These people have no idea about laws and rules. They only go by what’s on paper and 100% of the time they give out wrong information.
Been working with dor for over 2 years straight and still zero actual work has been done in my case and ever since the case was finalized in court, no payments or access to any help has been available.
The F-ing worst place I’ve encountered in my life. I’m suppose to be off of child support as of Feb, but these incompetent fools have not filed the paperwork and I’m still being garnished. It is now May practically
Horrible always messing up every year has a system glitch that then charges double child support money need a better system this screws with me and my childs mother then cause they have to stop payments then adjust everything again and then credit me and then resume payments to her.
Can’t get through!! This operation sucks!! We haven’t gotten child support for 29 years for one or 17 years for the other. They don’t even try to find them!!
Leaves me wondering, if I were white, would they try harder? Hmmmm I belive so!!
Could not possibly give few enough stars. Rude staff, impossible to get a hold of on the phone. Constant mistakes on their part that they force you to spend your time fixing, and treat you like everything is your fault.
i feel people that have kids to take care of at home and owe child support to the other parent that has a ton of money a big house and a car should not be able to screw the other parent that barely has anything
The worse, absolutely the worse! They are not helpful at all, they take forever to answer your calls or when they do, they are completely unprofessional. Not sure why our tax is paying them.
This place it’s a completely caos, slow service and horrible customer service and competence.
Better try to deal with parent yourself, because they do absolutely nothing to …
The Customer Service Reps have no idea what they are doing. Basic math skills is obviously not a job requirement. DOR needs to invest some money in training the staff, which would eliminate mistakes and the high volume of customer inquires.
My husband has been waiting over a year for his child’s mother to be served for support. They have all the information they need and more so there is zero reason for the hold up. Funny the double standards they have for deadbeat moms vs dads
I call to try and find out how long they are gonna keep taking 60% of my disability check and I just get hung up on. I would like to know who in the office is taking my money but won’t answer my phone call
Rude people. Business hours say Mon. – Fri. 8:30am-4:45pm. They didn’t answer the phone until 8:50. Very inconsiderate and dismissive of your situation and act like you’re putting them out to get any problems resolved. Do not call back promptly. Horrible organization, never been treated so rudely. Our tax dollars hard at work.
NO STARS….I call everyday and get to the operator and straight to voicemail. NO ONE EVER CALLS BACK. It ‘s almost like they don’t want my money and just keep adding to the bill. NEVER ENDING CYLCLE. When all I am trying to do is make …
The woman at the desk in the Family Court building was so rude to me. She sits in the middle desk to the left when you walk up to the counter. I’ve dealt with her on multiple occasion and she is always condescending and grumpy and doesn’t …
The experience I had today, 5/17 at 330pm with the regional office operator was disgusting and very disrespectful. I am trying to handle matters on behalf of deceased parent and I was hung up and dismissed very rudely. I will be taking this …
Some employees sending fakes letters, that’s power’s abuse… They sent me a letter informing that my baby no longer get public assistance from DTA or MassHealth, without any reason, no previous advice and no right to appeal letter attached …
Does any one in Child Support have an oath of office required by Article Six of the United States Constitution if not the are not part of the Government.
Don’t understand how these people have a job… One hand does not know what the other hand is doing…. Unless these people got a job by knowing somebody they should all be terminated… And these hard times of covid these people are not …
The new system they have is not that great. I asked for a case closure. But was still owed back child support. Why they did decide to waive his back child support because they said I requested that,. But I did not request that. I still want was owed to me to be paid.
They let my son’s dead beat mother pay an average of $2.00 a week for support, when she is ordered to pay $100. I called them 2 days straight, and when I finally got a hold of them, I was more or less told they couldn’t (wouldnt) do …
Allowed the non custodial parent to become 127k in arrears. Lets band together and report them to the federal cs division as well as state officials. They need to be held accountable or things will never change
Thanks to child support,
He can run, He can hide but if he got a job you will be found, it took a year but he was found, and then was ask to take a DNA test, he denied so I won my case, …
I went to the office in Cambridge to inquire about a motion that was sent to them back in the beginning of June. I arrived at the location at 3PM after being informed by the woman at the paternity counter that they are open until 4PM. It is …
Just had a supervisor in the financial dept of the child support division admit that the new COMETS HD system they implemented about a year ago is not working properly…i originally was being told in January, 2019 that i owed $28,000 in …
The absolute worst the only way they do their job is if you contact the governor’s office and complain! They don’t even deserve one star! I really would like a job here because you get paid to do absolutely nothing! I’ve worked many years for the state they are the worst state agency by far!!!!
Consistently poor service over nearly 16 years. The only time I’ve received a call back is when DOR CSE felt that I had info that could help them (i.e. submitted father’s new address via website, figuring he probably hadn’t). They don’t …
They get 1 star because only 1 in 10 people have tried to be helpful. I opened an account to receive $ in Nov ’18. They got the court order early Dec, said it would be set up in 2 weeks. Then”another week or 2″. Then, problem with court …
I have been paying child enrichment payments for over 10 yrs now..good ole DOR continues to raise my blood pressure. Everytime I call, different answer..normally transfer on hold from one to another. They continue to make mistakes, I have …
I have called and left messages 5 times in the last month and left messages on the website for someone to contact me and no one returns the calls or the web messages. Willing to wager that the person to whom the child support is owed gets their calls returned.
My daughter is now living with me full time. I am a woman: Was there at that court twice 2019.
One was the other court for child support. …
Customer service is terrible, especially during these times when your trying to seek information during COVID. The irony here is I’m paying CS but multiple checks are being sent to me at the same time from DOR, and of course I’m cashing …
If you want them to help because the adult person you are paying support for the benefit of your kids are not using the money for the kids or are blatantly committing fraud they won’t open a case for you or investigate. They give all sorts …
I have had my case with them for the last 9 years. This is last year and I have not received a payment in 6 months. They don’t reach out to you or keep you updated with your case. I have been calling since March and still my case has not …
If I could go lower ,I would it’s been almost a year since I received anything even when giving information, they tell you the same thing give 30 day we check ssn everyday, apparently you don’t…They get back to you in one word sentences …
I have been asking for help with a payment problem for several years and they have never solved it … they have stolen more than $ 4,500, or my IRS refunds, for no reason and they do not respond for that money. my payments are exact and fulfilled. but they charge me many days every year as unpaid
Worst service ever it’s all about getting that money no help at all for the person paying the money. Been paying 2 yrs for a kid not in school going to be 21 in june and you clowns extended it til 2023 why?
Been dealing with DOR for the past 18 years. I am finally finished dealing with child support, my son is 18. I have never had a problem with this agency, always gotten my child support on time. Even while moving from Mass, to Georgia, NC …
He had a warrant && even with that they couldn’t find him, we found him because of the stimulus check smh he owes 23k in back child support && they granted him a lower modification on payments literally 70$ a week. If you want to be …
This is the MOST counter-productive office that exists in our world. They want you to pay, yet they will suspend your license and make it so you have to decline work. And it’s impossible to get someone on the phone to fix the problem. So looks like a nice long vacation for me. Bunch of old man- hating hags.
Joke! Why do you have a phone number that no one answers?? Save your self some money and just delet it. Or if it’s just for irony, at least have some one laugh and hang up on you.
The worst agency in Massachusetts. I mean its unbelievable the lack of care, support, customer service. I wish I was in a position to take over as a operations manager because clearly everyone that works there is trash and would be fired immediately, Including the supervisors
I was issued to pay child support on Dec 28 now that the payment is due today I never received any info on HOW to pay it. I’ve called a few times and only got a recording telling me to leave a message and I’ve never once got a call back. To make a payment by phone you need an 8-10 pin number. What’s my pin??? Good God smh
I get a letter from you stating my support will be done by a certain date, that date goes by with them still taking money ??!! Another outof touch government agency, must think we are their peasants!!!
Absolutely atrocious customer service and a complete lack of integrity from everyone I have ever had to deal with at the DOR Child Support Enforcement division. No one bothers to return messages (left 7 messages) and everyone I spoke with …
I guess the only good thing I can say is I never get a busy signal. Absolutely crazy that I have yet to speak to 1 real human. The option selection is horrible and the workers should have an extension #.
They never responded back to any emails I sent for proof of verification for housing!tried calling and got misdirected or playing please leave a message our office is only open on Tuesdays.couldnt log in online to print anything off then we …
The worst child support system on the planet! Everything from the agents and their customer service. It’s very disgusting and rude and they have a very very bad attitude. I am frustrated they give me the runaround. I provided them …
So much bad to unpack here. Ill be brief….
Everything is a problem dealing with them. From the phone agents all the way to the 2.5% they charge to pay by debit. This is really a sorry excuse for a …
Literally 3rd time they have froze my Sole bank account while my ex is doing fine.
I am just asking for them to unfreeze account and someone to walk me through …