Waste of Time False advertising. Don’t give your personal information that’s all their after. Massey will sell you up the river without a paddle. Lie Lie Lie. Customer Service does it really exist ?
Horrible experience talked to someone over the phone and decided not to order the shoes the next week I got a package in the mail and they sent them anyways called them and said I didn’t place it and they said to send them back and credit …
Horrible customer service. Representative was rude and nasty and then put me on hold and after 1 hour of holding she never came back to the phone and hung up.
Horrible customer service, even after a year had passed after my complaint. Place an order and it would take several calls from customer service and several calls from me to customer service to get my order placed. The solution proposed for …
when you return an item they dont even send out a letter stating there not in stock and you wont get them for another month.!! Communication is very poor…
I have made one purchase with this company. I was sent the wrong items, charged a fee to return wrong items and customer service is extremely rude, including the supervisors. I will NEVER make another purchase from this company!!!!
I am very very pleased with this company and their products. I have not had any problems with the service or the products. I order all my shoes from this company.
Masseys has good customer service and responds to email inquiries promptly. Every online retailer charges the customer for the original shipping of a returned item. But, not too many pay for the return shipping. Masseys does! And that’s more than fair!
We called in to pay the account off in full on 3/13/17. We were given the total payoff amount. In April we received another bill which my wife paid. We called back in for the reimbursement of the bill and found out that the charges were …
This is the worst online store ever! The customer service department is terrible, in speaking with a supervisor she refused to assist me and hung up. I will never order from this company again and will be paying off credit and closing out account. Simply ridiculous.
I am trying to change my due date for 30 minutes I was transferred from one dept. to another. Please can someone help me. 054354345-A2 due date on the 10 th of the month. …
Unwilling to give me even one chance to build credit with them, my order was very small. less than a hundred dollars. my mom has hundreds of dollars paid with them and credit ansd we live at the same same address. . Iam a college student, …
Paid my account down to forty-five dollar and received a rude, unprofessional letter, demanding the rest of their money because they could not contact me by phone. Telling me they are going to report me to a third party collection agency. …
I always pay online, and my bank statement proves it. One of the payments was taken out of my bank account, yet not applied to my account. I provided proof that the payment was indeed taken out of my account, yet they insist that it is my …
I ordered a pair of shoes from Masseys and returned them the day after I received them. I was charged $20.00 (mailing and some sort of administrative charges). Don’t waste your money on this site…try Maryland Square, etc. Never again!!!
I bought a pair of UUG boots the mail person took them to the wrong address, I called and ask for a manager after the run around with associates, the manager first words to me were why do you have so …
I ordered purse and boots on October 30th to arrive before my birthday on the 13th of November. Purse arrived in 2 days. Boots arrived a week later in the wrong size. (I’m a 7. They sent a 12). I called and sent them back next day. They …
This was my first purchase from Massey’s and I just had to share my experience.Delivery was spot on,but it was the merchandise I’m most impressed with.Sizing was perfect,not an easy task,so I’ve discovered,and the quality was awesome !Kudos to Massey’s as well as a budding relationship.Thank You !!!
Horrible customer service and communication with the customer. I made a purchase on 12/7 did not get any updates until I called when I noticed an item of mine was cancelled. I paid expedited shipping ($29.99) and even with a purchase on …
Had an issue with reordering shoes, kept getting pushed to different departments, finally said forget it just sent everything back, then they sent me a final bill saying I owed them… this review came about because I just received a call …
My first time ordering with them. They lied and told me I would have my stuff before Christmas. I found out that isn’t true. Then on top of this. The manager was rude to me. I asked her for her manager she put me on hold. I was on hold over 45 mins no one ever came to the Foam. First order and it will be my last order. So unethical.
Ordered a pair of New Balance on June 27th, 2017 about 1 week later I got an email that they would ship on July 19th 2017, today the 18th of July I looked on my account and I see the order was cancelled yesterday. I received no email …
The Most Horrible customer service Representatives EVER!!! I tried to purchase 2 items call spoke to 3 different rep all telling me different reason why they couldn’t answer my question about the payment I had to make so finally I decided …
I have been a customer of them since 2009. Yet they are a little pricey at times I just don’t see why they charge so much on shipping/handling?? They never have any “Free shipping” for customers even around the holiday. Of late they have …
I have to rate it as Rivera stated they have horrible customer service and communication with their customers I made a purchase on 12/07/2015 did not receive my order as of yet, due to their mistake of my apartment number; when I placed a …
It’s all good unless you have to return something. Even if they sent you the wrong item! They take 6 WEEKS to process a return/exchange. Roll the dice and hope you get the right product. If so you will have no complaints. Customer service …
Worst experience I’ve ever had. Ordered women’s shoes, they sent me men’s. I returned them with their label and was charged for shipping. Ended up costing me $40.20 for a $17.22 return. I will never buy from this company again and don’t suggest anyone does. Customer service people were very helpful, but they weren’t able to do much.
I originally purchased a pair of shoes in October, received them 6 weeks later and they were too small; I returned them, following the instructions to a T, and waited. And waited. And waited. In January of this year I contacted them to find …
I ordered 3 pair of boots…returned 2 of them. To my surprise my balance goes from $149.99 (the cost of the boots I kept) to $199.20! Masseys charged me $29.99 for shipping, another $7.95 return fee AND the taxes of $11.20! Michigan sales …
I went in looking for a cocktail/ semi formal dress for a business trip coming up. We have two formal evenings and I wanted help finding the right dress. I was there for maybe 2 hours and not one sales associate came to help me or acknowledged that I was there. I put everything back and went to Dillards.
(Translated by Google) Terrible customer service. There is never anyone who speaks Spanish. They should have more Representatives who speak Spanish. …
i like turtles
❤ lEverything about it!
I love masseys.
Had zero problems
They are a rip off
Great people and product
Bad costumer service!!!!! Rude people
Love their service
I ABSOLUTELY LOVE MASSEYS!!!
It great
The products I purchased were garbage
A return every now and then but overall completely satisfied.
Very pleased with every item purchased!
I purchase a lot of my shoes from Massey’s
Love Masseys cause EVERYTHING what I order. Thanks Masseys
Wasn’t a good communication with the with the customer service rep she seemed irritated
Not dependable on orders.
I love shoes but you can get in over your head
Customer service is fantastic and shipping is fast 🙂
Great customer service and shoes always arrive in a timely manner.
I love this store. Very nice costumer service and clothes are great!!
I’ve been ordering for several years now and I’ve always been very pleased!
My shopping experience was amazing great on line store to shop from.
Waste of Time False advertising. Don’t give your personal information that’s all their after. Massey will sell you up the river without a paddle. Lie Lie Lie. Customer Service does it really exist ?
Horrible experience talked to someone over the phone and decided not to order the shoes the next week I got a package in the mail and they sent them anyways called them and said I didn’t place it and they said to send them back and credit …
Horrible customer service. Representative was rude and nasty and then put me on hold and after 1 hour of holding she never came back to the phone and hung up.
I love the products and brands but the shoes and boots last me less than 4 months .
I love buying shoe and they have high Quality no problem with Dilver ring on time
Horrible customer service, even after a year had passed after my complaint. Place an order and it would take several calls from customer service and several calls from me to customer service to get my order placed. The solution proposed for …
when you return an item they dont even send out a letter stating there not in stock and you wont get them for another month.!! Communication is very poor…
I have made one purchase with this company. I was sent the wrong items, charged a fee to return wrong items and customer service is extremely rude, including the supervisors. I will NEVER make another purchase from this company!!!!
I bought an item from Massey’s. I paid it out on time. When I placed another order for 39$ it was cancelled. I want do business with them again.
shoes were great. Customer service sucks big time. People forget repeat customers is what keep a business running and you keep your job.
Well I ordered a pair of shoes for work 2 weeks ago, 3days after ordering they said they were on back order, still have not heard anything
I am very very pleased with this company and their products. I have not had any problems with the service or the products. I order all my shoes from this company.
Just received my first pair of Saucony shadow 5000 from Masseys! Love this company and love how you can pay in payments. Shipping was splendid
Masseys has good customer service and responds to email inquiries promptly. Every online retailer charges the customer for the original shipping of a returned item. But, not too many pay for the return shipping. Masseys does! And that’s more than fair!
We called in to pay the account off in full on 3/13/17. We were given the total payoff amount. In April we received another bill which my wife paid. We called back in for the reimbursement of the bill and found out that the charges were …
This is the worst online store ever! The customer service department is terrible, in speaking with a supervisor she refused to assist me and hung up. I will never order from this company again and will be paying off credit and closing out account. Simply ridiculous.
I am trying to change my due date for 30 minutes I was transferred from one dept. to another. Please can someone help me. 054354345-A2 due date on the 10 th of the month. …
Unwilling to give me even one chance to build credit with them, my order was very small. less than a hundred dollars. my mom has hundreds of dollars paid with them and credit ansd we live at the same same address. . Iam a college student, …
The shoes I’ve ordered (3 pairs) are great, but it took each pair at 1 to 3 months to get. They’re cute though.
Paid my account down to forty-five dollar and received a rude, unprofessional letter, demanding the rest of their money because they could not contact me by phone. Telling me they are going to report me to a third party collection agency. …
I always pay online, and my bank statement proves it. One of the payments was taken out of my bank account, yet not applied to my account. I provided proof that the payment was indeed taken out of my account, yet they insist that it is my …
I ordered a pair of shoes from Masseys and returned them the day after I received them. I was charged $20.00 (mailing and some sort of administrative charges). Don’t waste your money on this site…try Maryland Square, etc. Never again!!!
I bought a pair of UUG boots the mail person took them to the wrong address, I called and ask for a manager after the run around with associates, the manager first words to me were why do you have so …
I ordered purse and boots on October 30th to arrive before my birthday on the 13th of November. Purse arrived in 2 days. Boots arrived a week later in the wrong size. (I’m a 7. They sent a 12). I called and sent them back next day. They …
This was my first purchase from Massey’s and I just had to share my experience.Delivery was spot on,but it was the merchandise I’m most impressed with.Sizing was perfect,not an easy task,so I’ve discovered,and the quality was awesome !Kudos to Massey’s as well as a budding relationship.Thank You !!!
Horrible customer service and communication with the customer. I made a purchase on 12/7 did not get any updates until I called when I noticed an item of mine was cancelled. I paid expedited shipping ($29.99) and even with a purchase on …
Had an issue with reordering shoes, kept getting pushed to different departments, finally said forget it just sent everything back, then they sent me a final bill saying I owed them… this review came about because I just received a call …
My first time ordering with them. They lied and told me I would have my stuff before Christmas. I found out that isn’t true. Then on top of this. The manager was rude to me. I asked her for her manager she put me on hold. I was on hold over 45 mins no one ever came to the Foam. First order and it will be my last order. So unethical.
Ordered a pair of New Balance on June 27th, 2017 about 1 week later I got an email that they would ship on July 19th 2017, today the 18th of July I looked on my account and I see the order was cancelled yesterday. I received no email …
The Most Horrible customer service Representatives EVER!!! I tried to purchase 2 items call spoke to 3 different rep all telling me different reason why they couldn’t answer my question about the payment I had to make so finally I decided …
I have been a customer of them since 2009. Yet they are a little pricey at times I just don’t see why they charge so much on shipping/handling?? They never have any “Free shipping” for customers even around the holiday. Of late they have …
I have to rate it as Rivera stated they have horrible customer service and communication with their customers I made a purchase on 12/07/2015 did not receive my order as of yet, due to their mistake of my apartment number; when I placed a …
It’s all good unless you have to return something. Even if they sent you the wrong item! They take 6 WEEKS to process a return/exchange. Roll the dice and hope you get the right product. If so you will have no complaints. Customer service …
Worst experience I’ve ever had. Ordered women’s shoes, they sent me men’s. I returned them with their label and was charged for shipping. Ended up costing me $40.20 for a $17.22 return. I will never buy from this company again and don’t suggest anyone does. Customer service people were very helpful, but they weren’t able to do much.
I originally purchased a pair of shoes in October, received them 6 weeks later and they were too small; I returned them, following the instructions to a T, and waited. And waited. And waited. In January of this year I contacted them to find …
I ordered 3 pair of boots…returned 2 of them. To my surprise my balance goes from $149.99 (the cost of the boots I kept) to $199.20! Masseys charged me $29.99 for shipping, another $7.95 return fee AND the taxes of $11.20! Michigan sales …
I went in looking for a cocktail/ semi formal dress for a business trip coming up. We have two formal evenings and I wanted help finding the right dress. I was there for maybe 2 hours and not one sales associate came to help me or acknowledged that I was there. I put everything back and went to Dillards.