MCCU is a full-service, federally insured financial institution. We offer everything from Free Checking to Auto, Home and Energy Loans.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
20045 Prairie St, Chatsworth, CA 91311
Bad customer service and fake bank I don’t recommend it to no one
Was in and out in less than five minutes.
0 stars if I could. Talk about rude and not helpful. Glad I didn’t open an account here.
They make you wait 2 hours before they assist you.
Logan was friendly and helpful. Hand sanitizer was available too!
The ATM seems to always have something malfunctioning, more often than not it’s a waste of time to come here.
I have been a member for a very long time and usually go to the Northridge branch. On occasion I visit the Chatsworth branch and the people are equally friendly and helpful.
Staff is always friendly and helpful; there is never more than a two-minute wait when I go, which is often. Definitely recommend!
I’ve been banking here for years now. The employees are always courteous, helpful, cheerful, and polite. Beats WF & BOA!
Thank you!
Members of LAPFCU and always go to Matadors to do our banking because it is close and convenient. Never have to wait, always in and out quickly!
This place is great. I came in on a Saturday morning to make a deposit…no line. Lots of parking. Helpful tellers and a nice facility. They are going to be a nice shared branch option for me.
Worst service ever. 3rd time I’ve been over here. There’s always some type of problem, most likely with my skin color…..?
Never a smile or warm greeting even though it’s initiated first towards them. …
i was a former wells fargo customer, coming to this credit union is a delight. i am no longer a number . i am a customer and they treat them great here. thank you!
My dad lives way out in Chino Hills and I live in Woodland hills ..so it’s very difficult for me to put it funds into his credit Union from the valley with LA traffic… so I found Matador FCU, they mad it more convenient & extremely …
Called in before to make sure I had all the info needed to open an account, when I got in they said they were not opening those kinds of accounts with speculations. Would have been great to know when I took time talking to a rep to make their job easier and not waste my time…
Poorly run. One phone call will confirm how enthusiastic they are whoever answers the phone. Never had luck with them in loans. FICO score means nothing. Nit picking to find reasons to charge higher rates on loans. I used a third party to …
Had a loan with them and kept a savings account with them…they charge a $5 a month inactivity fee! I expedited those practices from a bank not a credit union.
Beware of their hidden loan fees! In order to pay off a (non-mortgage) loan, they charged me $195 in extra fees. I was unable to find a reference to the fees in my loan documents. I asked Matadors to point me to where the fees were listed …
This Credit union is one of the worst ones if not the only one.
First of all you cannot pay online your Bill’s bc the dont have that option. NOT EVEN THAT… …
Update today 2-14-2020. After this review was posted I seem to have finally gotten heard. I tried all other channels first however.
Today they did have a loan manager employed and his name was Leo. First call …
Most kind customer service in most banks.
The pandemic definitely hit this credit union really hard, they closed down one location and stopped all of their share branches which means you have to go to the Chatsworth location. If you’re lucky the ATM will have money to dispense but …
The worst customer service and banking experience we have ever experienced. They repeatedly locked our accounts and refused to explain why, leaving us no access to our funds. Avoid this credit union at all cost. It took months to finally close our accounts due to all the hoops they make you jump through
I had two deaths back to back and tried to explain my situation and they told me that’s not my problem. Never experienced customer service like this definitely wouldn’t recommend them at all.