We have five locations throughout Florida to serve you. Please visit one our locations in Plant City, Sarasota, Titusville, Orlando, or Tavares for all of
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
408 N Alexander St, Plant City, FL 33563
José the technician is awesome he is very knowledgeable n very helpful. He explained how the equipment works n what a pt need to do. I recommend this place to anyone.
This company is 1st class whether I call them, they call me or the service Tech arrives. The same gentleman that originally delivered my products came with the replacement part today. I only call them at about 2 hours ago! Thanks Team!
Hunter set my husband up with CPAP equipment this a.m. He explained everything fully and in an easy to understand way. We were very pleased with his customer service to us! Coral in the office was very good to us in getting us scheduled on …
Very satisfied with Matrix. Received my new CPAP machine from Cedric, who was wonderful!!! Explain how my new machine works, friendly, knowledgeable of the product and was patient with me with all my questions.
Everything went according to plan. The man who delivered the oxygen supplies was very helpful.
always great service & friendly tech
Customer service and lack of communication in the office needs work. For three weeks we played phone, email, and voicemail tag. All because they could not get the details set that phone calls after a certain time were the only ones that …
Timothy was extremely helpful, knowledgeable, informative, polite, patient and caring. He made sure to explain everything so we understood and answered any and all of our questions, he was very patient and kind. He also came to our home …
My name is David and I had an appointment with John at the Hudson branch. I am new to a C PAP machine and he was incredible. He answered every question I had with patience and understanding. He gave me insight and helpful tips to make using the machine and mask more efficiently. I am thankful for him and his insight.
The process was very smooth. Thank you for the great service.
Emily was the best She took her time gave me details on my new resmed cpap she explain the app how to access it and use it
Excellent service Maryella Potwin
Early delivery so I’m very happy! Andre” did a wonderful job setting up my portable O2 concentrator!
This place has NO customer service. Ive been waiting a MONTH, a whole month for a new mask, because the current one is leaking. They are really irresponsable, it is impossible to speak with somebody. They never call back. They still charging my insurance when they know the machine is not being used because of their fault.
I’m a Covid/ pneumonia survivor. Upon discharge oxygen was delivered immediately so I could go home! The company called to verify all information, extremely professional staff. Next day as promised a very intelligent gentleman named Willie …
my technician Darnell was on time which is a big thing and deeply appreciated. Darnell was very friendly and explained the whole working of the unit making it very easy to understand…Gave business cards and informed me if I encounter any …
Very friendly and knowledgeable. William went over and beyond today!
William was very late for a morning appt. He did not arrive until several hours later. He apologized often but, a customer service person should have contacted us about his delay in advance and kept us updated. To have us wait for hours, …
My dr had put the request in for oxygen within an hour Matrix had contacted me to set up a delivery. They had already contacted my insurance to find what my cost would be. They also setup a time to deliver my equipment. The tech arrived at …
Everyone was wonderful to me demotration on CPAP was wonderful talk about an how it work an what’s is expected of me on my part this machine is new to me compare to the kind I already have an look forward to enjoy using it for my health an see how much more better this machine is to help me Thank AeroCare from Paulette
Lynette is a very cheerful, professional and knowledgeable person. She was at the house wearing a mask at the exact time the office said she would with a text right before. Lynette went into the bedroom to help my husband connect the …
AeroCare has always been there for me. From the very first time I’ve used them they are quick to de liver they’re friendly they’re professional. I can’t say enough good things about them.
Nebulizer was delivered day after I spoke with customer service Rep Crystal. Thought would have to wait 10 – 15 days per other companies delivery time. The man who delivered device was cordial and very expert. Explained every where I could understand.will definitely use Aercare Tampa for all my supplies and orders. Thank You!
They were very professional and did a great job explaining everything and answering my questions. I felt very comfortable and happy with the whole experience.
The trainer explained the equipment in detail and gave helpful useful ideas on keeping the equipment clean.
Andres was very helpful and took his time to explain the machine for me and setup the app for me. Great experience. Thank you again Andres.
The young man that came explained everything very well. He was very nice.
Emily was very helpful in explaining and fitting the device. Would highly recommend Emily to anyone needing to use a Cpap machine. Thanks Emily
Darnell has been my service provider almost since I started service from AeroCare. As always a very pleasant and caring person, with specific concern about me as a patient. Always glad to see him.
Very nice young man. Explained the equipment and my options. Made sure I didn’t have any questions before he left. Also made sure I knew how to contact the company if I needed them for anything.
Did not receive what he said he was sending, but it seems to be working
Emily was great. She is thorough, easy to understand, willing to answer any questions and she is very knowledgeable about the equipment.
Jose, the tech that took care of us was very knowledgeable, thorough, and explained use of our equipment in great detail. He helped us install the service apps and answered all our questions. …
Nice staff, very professional and ethical. The education and orientation is very practical and fast. Received a complete service and all in less than 30 minutes!!!
We must have drew the short stick with this company. I have nothing positive to say about them. 1st off they never showed on the first attempt to deliver the Cpap, after calling and leaving several messages, which no one returned, finally …
For delivery, setting up and training the company was very good and professional. Now that I no longer need the oxygen I cannot get anyone to return my voicemail or emails. I have been on hold for 20 minutes before I gave up and left a voicemail. No return call. Very frustrating.
Jose was extremely knowledgeable and very helpful & patient.
Emily was a great tech, she explained the use of equipment very well and she answered all my questions and I was able to understand. I give her a 10+!
Gentlemen were courteous and knowledgeable of equipment. Explained how to use demonstrated then I did a return demonstration. I am very satisfied.
The technician came out was very knowledgeable helped me understand how everything works also very friendly and easy to communicate with
Emily was fantastic on helping me set up my machine. She was very kind and informed me of everything I need to know.
Larry showed up on time and was quick, friendly and informative. From my call to order supplies until they arrived was completely professional.
Billing is horrible. They did not bill new insurance and keep trying to charge my credit card. I have contacted them 4 times in the last week and they still keep trying to run my credit card. I would never use this company again
The technicians were great! Office personnel not very patient centered. But, once you can get the technical staff involved they’re great!
Edward was our technician. He had a hard time finding us until he finally got a hold if my husband. Our apartment is not very easy to find and he couldn’t get through on my line which was his main contact number because the line was tied …
Delivery was smooth and easy. I had to take delivery outside due to non-Covid illness in the home
Fever called beforehand, as was right on time. He was very polite, and did the set-up/programming by way of an extension cord
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I was treated with care and respect. Zach was attentive and explained the equipment to me in a thorough and professional manner. He addressed all my questions and made sure I was satisfied with the answers. …
Jose was very courteous and informative
He also was prompt with the appointment and a overall nice experience.
I was treated beautifully and had exceptional service from Casey.
Emily was very fun to work with… She showed me everything I needed to know about my new machine…
David the Aerocare representive from the Hudson office came to deliver the equipment was very helpful.
He is very knowlegeble about the product and he was very thorough explaing and spent time explaining how to use the product.
Great company very helpful with fast scheduling. Very hands on during the setup process ensuring that you are able to properly work the machine!!
So very appreciative of this home service for my sister-in-law. And Larry O. takes the time to make sure we have all of the appropriate supplies.
The techs were friendly helpful and knowledgeable. The bed is great. Very happy.
Jerome was a wonderful young man. Polite and very helpful. Thank you for quick service.
This was my first visit to AeroCare-Matrix Medical in Orlando. Erica was the technician who serviced my account. I received a new-type CPAP machine and she provided excellent instructions for using it properly. She also gave me tips on …
Larry was great very professional and courteous
Larry explained it clearly and asked if I had any questions
I appreciated his patience
Thank you
Clear and complete presentation of information needed to successfully operate the CPAP equipment. Your staff member was friendly and polite.
Representative was very nice, knew what he was talking about, taught us how the machine worked and we went home with everything we needed. The machine is great, works just like we were taught.
William is a great teacher helping us understand our new oxygen machine and equipment. He is a delight and very patient with us.
Joe was awesome! He was very patient as he answered my questions and concerns about using my CPAP machine for the first time. He made sure I understood every feature and option as well as easy to understand instructions for cleaning the machine. I was very impressed with his professionalism and highly recommend this company!
I don’t know what is going on with this company but I have called and emailed several times and no one is calling back. My doctor ordered a new mask a month ago and no one is getting back to me to set up an appointment. …
Andre came in and set us at peace. Very helpful and polite, He was spectacular at what he does. Would recommend Andre and matrix medical to anyone.
The technician was very well versed on your product was a pleasure to deal with. If you are lucky you have many more like him!
Awesome helpful company especially if you have asthma or any type of breathing issues, or on ohp and I was able to get a free nebulizer machine a high quality Samsung one that has been fully tested and cleaned for you and Todd whom …
Whet my husband got out of the hospital on Friday evening I was told we would receive the equipment he needed on Monday. On Monday I was called and told it would be Tuesday.. No one called me but I called them Friday morning. We got the …
Professional medical care and client advocate. Chris is extremely helpful and goes out of his way to assist you with any concerns or questions regarding your equipment or any personal concerns you might have. Complete satisfaction on my part.
Frank did a great job explaining everything. He has a good sense of humor and was patient in answering my questions. It was a very positive experience!
I’ve only been using Adapt Health a few months. So far I’ve found their customer service to be great. Rodney the guy that delivers the oxygen and services the equipment is a delight, bright, and friendly. I would recommend them to anyone.
Soila Brown at Matrix Medical made the process of getting a replacement BiPap extremely easy. She is very knowledgeable, courteous, friendly and professional. The same can be said about Sean who guided me through the set up process. All in all a great company and staff. Thank you!!!
The person who took care of us was very professional, courteous and very thoughtful of our needs. John was very helpful and went above and beyond. He took great care in explaining things to us and answering our questions. I was very …
My 81 yr old father has been waiting 2 weeks for portable oxygen equipment. We sit on hold for nearly an hour waiting to speak with someone. They say equipment will be delivered but it never arrives. The techs that deliver equipment are not …
Adam was personable and professional. He guided me through my new machine, asked me settings and preferences from my previous Cpap to help set this one up to meet my preferences. Good experience.
This company is fast. Appreciate it. I also would like you to know the wheels on this new walker don’t seem to work so well. When you get a chance please send someone one over to check it out or bring another one. Thanks
Sean was fantastic. I had all of my questions answered. I wish all my experiences were like this. They got me back in quickly because my mask was not working for me. Highly recommend
I visited the Kissimmee office yesterday for a new Mask fitting. The specialist who helped me was Angie. I just wanted to remark that the facility was spotless; I had no wait time and that my overall experience was excellent. Angie was well …
Professional, quick and concise instructions. Very impressed with this company! Thanks Adapt Health!
I had a great experience at Aerocare. I had some anxiety going into the meeting, but the young man who took me in (I apologize, but I can’t remember his name, but only that he was 19 yrs. old and that surprised me, as he seemed very wise …
Geoffrey the trainer was super. He was clear, concise, patient, & above all kind.
The woman who originally called me was cold & unfriendly. She was more …
Cedrick was pleasant, knowledgeable and thorough. He helped me pick a style of mask that would well for me.
He explained thoroughly how the machine worked and make sure I understood all …
I called for oxygen concentrator service and the technician was at my house first thing the next morning taking care of my equipment needs. I can’t ask for anything better than that.
Went to the Lakeland location for my breathing machine. They made the appointment with another client at the same time in the same room. HIPAA Violation?????
Talked about doctors prescription and what levels we were at…. Confirmed home …
Both employees at the time were very helpful! I appreciated their help!
Eric was very professional, very thorough, very knowledgeable, explained everything in easy to understand terms.
Great experience. As a completely new CPAP user I had a lot of anxiety. Joe made the process simple, easy to follow and helped me be less anxious about starting the use of a new machine.
Husband very ill needed a walker amongst other things , it was delivered just as they promised. That took one major issue away.
My tech Andre’ Sims was great he explained the machine showed me how to work it and he was very polite and patient. He did a great job!
Great service for a very nerve racking situation. Jose was very helpful and patient.
I’ve had problems in the past with Aerocare, but they have really improved in 2022! They answered the phone call and got back to me in a timely manner. Kudos to Aerocare for correcting the problems with the office area. The techs have always been fantastic. Thanks!
Roman was our delivery tech! He was polite, respectful, and informative! He explained the concentrator and its use and answered all our questions! He’s truly an asset to your company
The representative was pleasant, his instructions were clear & he was patient with me while I repeated everything. I rate him a 5. Please thank Alex for his helpfulness & patience. I asked a lot of questions. Your reps on line are also a 5. To be sure, 5 means they’re great!
They have always taken are of my needs quickly and professionally!
Friendly made me feel comfortable professional great attitude
The staff is amazing especially Dante I was late to my appointment and he made sure I got my life-saving sleep apnea machine he is a godsend and I appreciate him so much best place to go Timecop Tanya Cox also did a great job in communication with Dante and made sure I was seen today.
Their process is terrible.. they say they are understaffed.. so I guess that’s why.. but that isn’t my problem! My Doctor told me to get a CPAP asap because I could die in my sleep without one and I have now been waiting 2 months to get one …
Andre was amazing. He worked with all of my mothers concerns and helped her to understand how the machine worked. He is patience, kind and knows how to work with people of all ages.
Joe was very helpful and informative. Great job of describing all my options and provided advice from personal experience. Spent all the time I needed including helping with App. …
Very positive experience today (Sarasota location). I have been with matrix for a long time as a patient, and today the staff went even more above and beyond than normal as I had an acute issue requiring supplies I don’t typically need …
The expertise of Dante was amazing. This is a very critical time in your life and they take it very serious. I was having trouble breathing and Dante went above and beyond to ensure all was right. …
Caring folks and excellent service. This is a hard combination to find, but this is exactly what I experienced. Dante Smith is professional and provided spot on instruction. It is obvious that he genuinely cares for the customer.
They came to hospital on my release with a tank of O2 to get me home. David explained how to use it and what to expect from the company next. He also texted me the phone and email address of the company so I would have it already in my …
I was recently diagnosed as needing medical equipment and had my first appointment at Matrix Medical this week. Their technician, Emily, was excellent in reviewing with me how to set up and use the equipment at home. I left knowing that should I need additional help, she was available for me to speak with.
From the first call to order, to the delivery man
Mr Larry,
Cool calm and respectful, staff. …
Been having a LOT of trouble with this company. Hard to get hold of someone to speak to. However, one of their techs just helped me out tremendously. So in reality William Roman is the one getting the 5 star rating!! THANKS William!!!!
O Fales
had 4 portables before I got one that worked correctly,, I was surp[rize to see the guy here today bring a brand new one that why I rated them a 4 not a 5 ,, because of the guys in th office
5 star PLUS rating! John was the best! He answered all my concerns thoroughly. Didn’t feel rushed or leave with unanswered questions.
I had Robert help me with setting up and showing me how to use my c-pap machine. He did an Outstanding job of showing me everything I needed to get started! I highly recommend them for your C-Pap needs!
Had a Nice experience. Nice and friendly worker’s thank you.
Andre met us at the hospital late on a Friday afternoon. He was so patient and through explaining the new equipment my husband had to have before he could be discharged from the hospital. We would definitely recommend Matrix Medical.
Staff was so friendly and efficient. Thank you to Nahomy and Andre for fitting me into the schedule last minute and taking such good care of me.
John assisted me with my new machine today and was very good in explaining everything.
Pedro Blanco was my technician. He was very courteous, thorough, patient and knowledgeable about the equipment. He is an asset to the company. I would highly recommend him.
Everything was great, Deonte Smith Was very professional, kind and thorough. He did an awesome job. He is very knowledgeable, caring, Patient and friendly. He is a jewel and an asset to the company.
The technician Keith was courteous respectful, and helpful.
Original ventilator mask was uncomfortable. William delivered another type of mask. Straps fit but nose fitting was tight and allowed air to escape. Did not know that, in addition to the straps, the nose also needed to be fitted. That …
Wonderful staff and full of knowledge of the cpap lifestyle. Technician fully explained everything in a comfortable and understanding manner. The atmosphere in the office is joyful and uplifting. Thank you
Matrix Medical/Areo Care is a terrific Company that has consistently given us wonderful service. There visit today was right on time with people who knew exactly what they were doing and extremely helpful. We would recommend this Company to anyone seeking high quality Oxygen service.
Dante was very knowledgeable and never seemed rushed and made sure Mike was completely satisfied before we left. He was wonderful!
Emily, Service technician, gave me excellent training. She answered all my questions in a very kind way. Excellent job Emily!! Keep up the good work.
Casey was very professional and very thorough in setting me up with my CPAP.
My experience with Emily (tech) was great! Very thorough and Informative. She is the ONLY reason I’m giving 4 stars.
The office staff needs more organization and perfessional training. I waited for …
delivery man always goes out of his way to help my mother,and makes her laugh when he is here I would not want another air man he is that friendly and has a large amount Common sense trust me it’s not that common anymore,thanks again Jerome
Contacted us very quickly to set up testing equipment. Professional service from everyone. Both young men who delivered and picked up equipment were professional and friendly. Explaining everything clearly. The only minor thing the company …
Everyone here is super nice! Joe was my technician for getting my CPAP and he made sure to be thorough with his explanations! I had no questions leaving and I’m confident in how to use the machine 🙂
Ashlee was great! Very professional. Very friendly. Informative
I highly recommend! She was very helpful setting my CPAP machine and explaining everything to me. I am so pleased with them. Thank You 💞 so much for everything. Matrix Medical is the only place to go for your needs! …
On behalf of my disabled sister, and our entire household, we thank you, Dante, for your commitment to restoring sleep in our home. Our experience with Dante was refreshing because he was extremely patient, flexible, and kind! We are grateful for the prompt response in assisting us!
The company give me a Luna CPAP machine which I was unable to used after tested on the 3 different exhalation settings. End returning the unit and requesting a new ResMed 11 which works fine base on my medical conditions. Sleep apnea and diaphragm parálisis with a 🫁 capacity of 65%. Restrictive pulmonary impairment. …
I walked in very nervous after researching the cpap and hearing some of the horror stories. Emily was very helpful in explaining and fitting the device. She took her time and was very patient with me. Would highly recommend Emily to anyone …
Dante was very informative in helping me understand sleep apnea and how to use my new cpap. He is a wealth of knowledge and conveys it in easy to understand ways.
Dante was awesome reviewing the equipment with me. I told him about previous experience with a CPAP and he suggested the perfect face mask. Dante was very customer focused. Thank you.
The service José (Joe) provided explaining the use of the equipment was excellent. He was thorough. And not only did he explain the steps to use the machine, and it’s cleaning, but he also took the time to share personal advice that one …
The visit was very informative. Chris made me feel comfortable with the complete operation and over view of the machine. He covered the all my question with attention to details.
Our visit to Matrix Medical today was, in a word, outstanding. Emily was the epitome of what a professional should be. She guided us through the appointment efficiently, explained exactly how to operate our new machine, what to expect with …
Very professional organization. The technician (Dave) who delivered the equipment could not have been more pleasant and certainly knew his stuff. The introduction to using Oxygen was presented very simply and I am so glad of that. I also …
My husband Tommy says Christopher knows his product backwards & forwards, explains everything perfectly & is so helpful.
I can’t tell how great a person Andre is. He is person that is good at his job and cares.He took extra time to make sure that everything worked it was a pleasure to finally find some care about the work he did and cared about me as a …
Andre Sims is the best ‘ took very good care of me
Dante was very knowledgeable and friendly. He made the appointment so easy and quite fun! I highly recommend working with Dante 😊 …
Very nice delivery person, did make it very clear that I was to install it. However the warehouse forgot to ship half of the order so that is why you do not have five stars.
Jose was very informative and took his time showing my wife and I the machine and how every feature worked. He made sure we understood all of the user friendly settings and that we were comfortable and confident for at home use. I feel that …
I could give Andre a ten star review I would. He was awesome, great person to work with! …
Joe / Jose, was very personable, knowledgeable, and polite yesterday. I was so verynable to.utilize the copap last night with no real glitches. Thank you
Dante was friendly and very thorough explaining the mask features. I would recommend him for CPAP fittings.
I just picked up my CPAP machine and had Joe walk me through the steps of setting it up and downloading the app on my phone to get reports on my sleep apnea, etc. He was very thorough and took his time to make sure I was comfortable with it and answered any questions I had. I was very pleased.
The women in this office are rays of sun shine. From the time you enter the door till you walk out, you are greeted with gorgeous smiles and a team of women ready to take care of all your respiratory needs. Keep getting it done ladies.
Robin H. was so helpful in making this cpap happen! Thank you Dante for sharing your knowledge and expertise in getting me comfortable with my new pap device!!
David was knowledgeable about my Byline cpap machine. He should me what all of the functions were for. He is a very good representee of the product.
Andre was great!!! Very informative and was concerned how I rest. With after a short dialog; he explained the mechanics and the care of the machine and the frequency of use. I’m looking forward to having a solid night’s rest and feeling energized.
It was my first visit to this company. I was picking up a new CPAP machine. Everyone was very nice and made me feel welcome. My tech was very informative and helpful. Upon checking out, it was discovered my billing (Medicare) had been …
Andre made sure to let me know when he would be here. He asked if we needed anything else. Always a pleasure to see him at my front door.
Matrix Medical handled my new CPAP machine through Baycare. Emily did our workshop and sent us all home well informed on the proper way to get the most benefit from our new equipment. Even though I have been on CPAP therapy for years, …
Shannon was very helpful and informative and very careful to explain everything to me for my breathing machine.
Everyone there has been wonderful, very helpful and pleasant. I held back from 5 stars because they barely had enough masks available for all the people and if you needed a different size or style they had to order it and. It’s been three days and I’m still waiting to get it.
Response to order request was prompt and Andre he delivery tech was very personable.
Adam was so helpful and explained everything to me very efficiently and professional. I cannot wait to try my CPAP machine tonight! It’s been many years of sleepless nights!
REPLACEMENT CPAP MACHINE.
I was given an appointment time and I actually arrived a bit early. I was courteously invited to sit and shortly thereafter Dant’e Smith took me to his office. …
I have never used oxygen before and I have to get released from the hospital with it. I received a phone call from the tech Andre and he arrived in a timely manner and sent a picture of himself for identity purposes. Was very thorough in explaining how to use the portable machine and answered all my questions.
Bart was very thorough in explaining every detail about my new CPAP machine. He patiently answered all my questions and gave me a clear understanding of how Medicare compliance works.
The gentleman I spoke with was very personable. He spoke with me instead of at me. He was vest clear about everything he was explaining and made sure I knew how to work things and what they did or what it was for. I am very satisfied with my experience over the phone.
A fun, skillful, and wonderful service guy, Larry. He made getting oxygen a joyful event. Plus they arrive when they say they will on numerous occasions. A great and vital company.
Emily the service tech, and Ashley the trainee was excellent. They were on time with my appointment. Emily was very informative and clear. I would recommend this place if you need cpap or bipap machine.
Cedrick and Emily worked with me to get me into a machine and mask setup. I was having problems with the first choice and they had me come in a set me up with a different mask. Starting on Cpap is very difficult, but having caring and …
Chris was very police, professional and caring. He took his time explaining the use of the machine. Very happy with the entire Aero Care team. Mike helped me in arranging the entire process including settling up in NY.
Thank you all for a super job well done.
I was prescribed a CPAP device which was provided by Matrix Medical. Proper use requires some instruction to insure the patient receives maximum benefit. I showed for my device issue/training appointment and found the staff friendly and …
I must say, Andre was nice, explained everything to me showed me how to use everything properly, what I must know and if there is a problem I can contact him. He was on time and very professional. Thank you for a job well done. Ms g
Great help with my bipap machine! I am feeling much better about using it, with the proper mask now. Glad they were able to help me out.
From the moment I walk through the door. Dante was very welcoming and pleasant. He made sure I was at ease throughout the entire appointment and addressed any questions or concerns I may have had regarding the company and equipment. …
The guy was so nice and polite. He also took the time to show me how to apply the device to my arm and also make sure I knew exactly what he was saying and I understood. Really nice young man. Would use them again.
Tech William was curtious and very friendly and stayed and helped find the problem with my WiFi signal till he ran out of options.
Very friendly and comforting atmosphere. Dante gave step by step instruction on the use of the equipment and recommended the App that would help me monitor my breathing progress. He was reassuring about how I would feel after the first …
Didnt wait long to be called into room. Emily was very polite and respectful. She explained in great detail how to run the machine and what to expect how to care for it and how to order replacement parts. I went in being skeptical and left feeling this will be easy..
I was in for a new CPAP machine. Emily held class. Emily was very informative and helpful. She was patient with each of us and provided a very calming and comfortable atmosphere. I think all 4 in the class were just as impressed. Emily was very personable and I enjoyed my visit.
Emily was very professional, polite, and very knowledgeable about the equipment and how to use it, and reorder certain replacement parts when their due for replacement. Would highly recommend using her to anyone. And the two ladies up front were also professional and very nice. Great environment with positive people.
Great experience. Very patient with me and made sure I understood all instructions.
The instructions were very detailed and informative. Adam was very knowledgeable about my new machine. By the time we had finished the session, I felt very comfortable and able to use the machine properly–unlike my visit with another employee a week or two prior when I originally received my new cpap machine.
Dante Smith is the best!! He helped my husband tremendously He always comes through. Thank you again!!
Tonya was great went over everything and made sure you understood how to use the machine, answered any questions
Walked in for an appointment and was helped right away, was in and out in less than 5 mins. Very clean comfortable area, very nice workers.
I found David to be very professional, very helpful and very kind. David took the time to explain everything to me to where i could understand completely…All in all David did very well..
Dante is awesome and very knowledgeable. Hopefully my wife can sleep restful since this should help me sleep restful with no snoring.
I was having trouble with a portable breathing machine. When I told them I received a visit from them within a couple of hours with a new machine. They are both efficient and caring.
Andre was very nice and attentive. He arrived within the time frame given and made sure we had all the supplies we needed.
Dante was very friendly and knowledgeable. Receptive to my questions and concerns about starting CPAP and made it very simple to start.
My technician, Dante was very professional and very knowledgeable about CPAP therapy and how it affects my sleep and health. I learned a lot from him.
Friendly tech, came very early which was the only time I was available, switched OxygoNext concentrators, and took back the other model concentrator left on last visit. Saved me a lot of time and effort.A creative solution by Matrix.
Andre was very knowledgeable about all of the devices. He was pleasant and personable. An asset to your company.
Everyone is so mixed up down there when you call, that is if you get ahold of someone. It’s been over 2months for a CPAP. …
The technician ‘s that I have dealt with have been courteous and very respectful. I truly appreciate your service. Thank you Jerome Palmer is Great but the equipment leaves something to be desired. Thank you so much Jerome Palmer
Initial call for appointment with Robin was pretty awful but I’m really glad I kept appt as Joe was excellent! Very personable, caring and explained everything so it was easy to understand! 1 stars for Robin, 10 stars for Joe!
Arrived early taken care of quickly and the technician was knowledgeable and friendly answered all my questions and took time. Ashley was great !
Thank you for the care you gave my mom all these years you guys really did your best I appreciate it and I know she did unfortunately she passed away on December 28 2022 thank you
Quickly took my in for my appointment. Put me at ease and thoroughly explained the equipment and answered all the questions I asked. I was impressed with the knowledgeable staff.
Great customer service and professional technician. Jose was very thorough in explaining how to use the equipment and in setting me up on my mobile device.
Dante was very respected and polite, and Dante explained everything to me. Step by step he made me feel good about C Pap . I would reprimend all my friends to adapt Health company.
Brought us our home supplies right to our hospital room. Tamala then gave us step by step instructions and ensured that we fully understand everything before she left. Great job!
Dante was very knowledgeable and very helpful. Answered all our questions. Assured us if we have an problems, questions or concerns that we could reach out to him at any time! Thank Dante!
I had Joe as my technician and he was very friendly and knowledgeable on Resmed product line. I highly recommend him, he covers everything you need to know about your device.
Andre was awesome but somebody needs to get the orders to their delivery guys sooner I mean I called yesterday morning and I called last Friday but I called a different number Friday and it took until Tuesday evening before I got my oxygen …
Jose Otero was great. He knew exactly what was going on with my current mask, diagnose it and get me the proper one. He was very helpful.
This business is only interested is sales of new product. The customer care relationship that I have experienced is very subpar. I will never utilize this company in the future unless there is no other recourse due to Insurance …
Was available to come 6am-6pm which is great when you work full time. They called 30 minutes before arrival. Explained equipment set up and how to use. Was set up and done in 30 minutes.
They were helpful, professional and knowledgeable in getting me set up with my new CPAP. Danté was great with all his help. He is far better than the reps my wife dealt with in NY for her CPAP. Recommended.
The conversation was brief and to the point. I had no doubt that Judi was anything but informed and capable of providing the precise and correct information. I was redirected and given the correct contact information. Thank you – jef Grace
The Technician William,was very helpful and recognize the problem we we’re having with my husbands portable oxygen unit very quickly…He went to his truck and brought in a new unit, and made certain it was working as designed…He was very …
Office staff was extremely professional and friendly. Dante, my assigned tech was a pleasure to work with, explained everything in detail, and made sure I was confident that I knew to handle the device properly.
For the second time, I had an excellent experience with Matrix Medical. Shaun was extraordinary in providing high quality Customer Service and in establishing a professional and friendly environment. She was very helpful and supportive of …
Adam was an excellent representative of the company, he took the time to explain and show my husband everything he needed to know about his CPAP machine, from installing it, cleaning, reordering supplies. I would highly recommend him .
Dante was excellent and so helpful. We got our new mask and he showed how to use them and we were on our way. Great guy.
Patti my nurse today was Great! She took great pains to explain everything re: copd the meds my husband takes fitted him for a different mask answered questions we both had & was not rushed to get on the road. Thanks Patti good job.
TODAY WAS THE BEST SERVICE MY HUSBAND HAS RECEIVED. WILLIAM TOOK HIS TIME WITH HIM AND EVEN SERVICED THE MACHINE. I HOPE THIS SERVICE CONTINUES AS WE WERE CONSIDERING A CHANGE. UP TO THIS POINT THE SERVICE LEFT ALOT TO BE DESIRED. KEEP UP THE GOOD WORK WILLIAM!
Evan is a great therapist. He answers all my questions and show me how to do things I didn’t understand. Evan is very thorough with all the instructions and how things work and what they do for me when I use them. Evan is on time and always friendly.
I met with Becca and was very happy with her professionalism and knowledge of the CPAP supplies and options.
Zero wait time for my appointment.
Friendly greeting as soon as I arrived.
Dante Smith Was my customer representative, and anyone would be lucky to have …
The appointment process needs to improve. People at the 800 number have no clue what is going on down here. Geoffrey was very good about addressing the issues I am having and so far, his solution seems to be working better. Just please get a local number!
David with Sound Oxygen provided professional, competent service regarding my husband’s new oxygen needs. He educated me about usage, settings and helpful general information.
Emily was very professional and friendly and did a thorough job of explaining everything about my C-Pap machine. They said to call if I had any problems, but after I had the machine home and had a question and needed help, they didn’t …
Matrix phone system not good. Took 3 calls/days to determine the Plant City office closed. The message said it was in process of moving. Found corporate office on internet and technician came sa.e day.
Chris at ResMed AeroCare really knows his stuff. I’m having trouble with popping, raining and turning itself off. His expert troubleshooting makes me feel this is just a speed bump I’ll get past soon.
Although, 408 N. Alexander St was wrong, I finally arrived at 2525 Drane Field Road, Suite 1 fine. They were friendly and thorough in giving instructions on the Apnea Machine.
Polite, professional and fast. They were able to solve the problems with both of my concentrators and also took the time to teach me more about my equipment so I can take better care of it and possibly prevent a recurrence of the same problems in the future.
Been fighting my new CPAP in getting a proper fitting mask. The Medford, OR location has been great in working with me in resolving my challenge and I believe may have now found the answer.
Had some difficulty getting though to the company calling from a cell phone, but got through ok with their main number. All was ordered and set up, the only thing we had to do for my mom was make the copay. They came out and explained everything. Thank you!
Andre is very polite, efficient and very knowledgeable in his field. He goes above and beyond what’s required. You can tell that he cares about the job at hand.
Shannon kept me well informed of her arrival via phone calls & text messages. Above that, she was extremely attentive to my concerns and expertly addressed all facets to the use my new equipment. Thank AdaptCare & Shannon!!
THE SERVICE TECHNICIAN WAS VERY PLEASANT AND PROFESSIONAL. HE DID HIS JOB EXTREMELY WELL AND HE MADE SURE I HAD EVERYTHING I NEEDED. THANK YOU FOR YOUR PROFESSIONAL SERVICE.
Excellent service! They are efficient and were able to assemble the hospital bed in a flash! They were helpful and answered all of our questions. I would highly recommend them.
Excellent staff! They explained the process and demonstrated the use. My entire appointment went extremely well and I’m more than satisfied.
Becca had the best attitude the day I was there answered all my questions that day.I talked to her to help me set up my phone to the machine she was such a blessing. All of the staff had great attitudes.
My rep was very knowledgeable and explained everything quite clearly as he prepped me for using my CPAP machine. He was also very congenial and made me feel like I was chatting with a friend giving advice
David at Adapt Health has been great. I have a small face and have been having trouble getting a mask to fit. Also I forgot some of the instructions on settings. I’m Sure things will go better now that I have a better fitting mask. ZA
I have been NOTHING but IMPRESSED with my dealings with Matrix Medical! Ashlee, my service technician, was patient, experienced, and a pleasure to deal with as she explained my new machine and coverage, offering support if/when I had any …
My husband was discharged from the hospital right after Hurricane Ian. We should have had a delivery set up, but things went from bad to worse with supplies being short with so much need. AeroCare really came through for us. at home with …
The tech that assisted me was AWESOME! I could not have felt more comfortable and left confident that I could use the equipment I took home. Christopher was a very kind and knowledgeable person.
My experience obtaining a CPap machine was superb! Entering the facility my husband and I noticed the cleanliness. Secondly, we were greeted by the front desk ladies that were the sweet characters I haven’t seen in a while. They actually …
Very friendly, helpful and willing to take the time to make sure I understood how to use my son’s nebulizer. They gave me some extra masks as well. Thank you again Dave (& the guy at the front desk)!
Great experience. Staff were organized, ready fir ne when I got there and very thorough in explaining everything. Adam helped me and was very professional and knowledgeable. I appreciate how he was helpful, caring, and detailed. Awesome job!
Everyone in the office was friendly and helpful. Joe was a good instructor because he took time to make sure I understood the material he presented. He was also very pleasant.
David was extremely friendly, knowledgeable and helpful. He thoroughly explained and demonstrated everything about my new CPAP machine – providing insight/tips & tricks in the process. I left the appointment with a state-of-the-art machine and confidence. Thank you David!
Shannon delivered my husband’s Bi-pap machine today. She was very compassionate, caring, knowledgeable, professional, patient and very kind. We are very grateful for the care she provided. It was truly a blessing to meet such an extraordinary individual.
Adapt Health was incredible in a time of finding out I have severe sleep apnea. No one I’m sure especially myself want to hear those words or be confronted with the realization that one is going to have to wear a contraption on there head …
I was very impressed by knowledgeable staff at Matrix Medical. They knew everything about my CPAP unit, and answered all my questions. While they were extremely busy, I did not have to wait too long for my appointment and I did not feel …
These people are absolutely outstanding. Extremely thorough, easy to understand explanation about how to use my CPAP machine. It made me feel so much less intimidated and anxious about it. …
Adam was very professional he told me how my C-Pack Machine works and how to clean it daily, & all parts to be cleaned weekly. Adam showed me how quiet the machine is and how to put all parts together, he adjusted it to fit my head and face. He was very informative that made me feel at ease about the machine and it’s parts.
Excellent customer service. Dante was the tech who trained me. I would recommend him to anyone. He was very helpful and explained everything thoroughly. It was nice to have someone with personal experience also.
Ashlee was extremely helpful and very helpful with instructing me on the use and care of the new CPAP machine. You can tell she takes pride in her work, and sincerely wants to help her patients. Great experience. Can’t wait to go to bed and get some good rest.
Technician Will Roman provided knowledge and compassion my concerns were addressed . And he heightened my awareness of o2 concentrators in their comparability to o2 bottles. …
Great experience picking up my new CPAP machine today. Joe was excellent! He went over every aspect of the machine, showed me the different types of masks available, and made sure I knew how to do everything before I left.
As soon as my insurance was verified for a transport chair I received a friendly phone call to confirm my address and set up delivery for the following day. Jerome called the next day to confirm my address and if I was home and able to …
Everyone was wonderful!
The representative took her time with my husband and was very patient. She provided detailed instructions so that when we were setting things up at home we had …
My experience here was great. Staff was friendly and the environment was welcoming. My technician, Dante was great. He went above and beyond to take care of me. He answered all the questions I had, was very knowledgeable about the equipment …