Matson Alarm

Security services, Matson Alarm

We are the largest local, privately owned security company in the Central Valley. We are also one of the Top 40 Security Companies in the nation. We are local and full-service – only full-time Matson Alarm employees provide the installation, service and 24/7 monitoring of your system. We offer customized, not packaged, systems to meet unique security needs. When you call us you’ll speak to a human, not a machine, because our live operators answer the phone 24/7. Our UL Listed and CSAA 5 Diamond Awarded central station is fully owned by Matson Alarm and housed in our corporate office.

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Matson Alarm Reviews ( 42 )

  1. Everyone from the Service
    Desk to the Technicians, especially Glen worked very hard to get the Home Automated System working properly. I can’t thank them enough for their hard worm….

  2. I call for a quote and a price, and within 15 minutes, I’ve got half a dozen alarm companies calling me. Now…either they are selling my information and logging it, or they are connecting to numerous alarm companies across the country. Either way, this sucks.

  3. Needed to have a beam re-installed due to replacing a broken fence post.
    Patrick was prompt and efficient and knew what he was doing. This is not the first time Patrick has been here and he is always prompt and courteous
    with great knowledge of the job.

  4. It was a painless experience to have Matson Alarm to install the system. Mr. Munoz was very professional and efficient and personable. I’ll recommend Matson to all my friends.

  5. Absolutely loved the gentleman that installed our equipment! Manuel was such a nice man. Made sure he took care of everything! Such a nice man to be around. Very good at his job!

  6. Really had doubts about Matson at first. They have exceeded my expectations. Have had two other high profile companies and Matson is ten times better. Great customer service on site and calls within seconds if the alarm goes off. You won’t be sorry. Get Matson.

  7. Matson Alarm Co. This company is a rip off. If you sign up for the annual contract rather than monthly if you go to cancel they will not refund your money even though you’ve turned off the alarm system. They say that if you go earlyYour …

  8. I can’t say enough good things about Matson Alarm. They have helped my dad, my church and I refer them to my clients. Personal service is what sets them apart, great local company to work with.

  9. GREAT JOB!! I came home after dark tonight and was able to turn on my back door light from my phone app! I love it!! Matt did a great job with the installation and set it up perfectly for me. Can’t say enough good things about Mike Jr, Matt, and all the crew who take care of me!

  10. Manuel did a wonderful job installing our alarm! Thank you also Mike for getting us all set up! This is a great business not only for your alarm and security needs, but also to work for! Elaine still raves about you not only being the …

  11. Matson Alarm is the best. They are responsive to any alarms and to any problems with the equipment. I have had to have minor adjustments to the system and they always schedule appointments right away to correct any issues. Their staff is friendly and knowledgeable. I always refer them to my clients too.

  12. Customer service was excellent, found the connection problem immediately, confident and safe he make me feel.. from the first call to the repair, all employees were professional, knowledgeable and reassuring. Thank you, Matson Alarm makes a person feel like they aren’t throwing there money away. K. Smith

  13. Daniel Artiaga came today and got me all in safe now with my alarm system.

    He worked very hard and asked me questions about how I wanted the window sensors …

  14. Samuel and Mike were fabulous! Samuel was so professional and patient. We upgraded to the wireless system. He walked us through how to use the new features and helped us with the app. We’ve been with Matson Alarm for 25 years and will definitely remain a loyal customer!

  15. Service department over charges the customer. Upper management will not explore problems within the company. They just expect you to pay bills way over quoted amounts.

  16. Our installation was difficult because it occurred over 4 visits and during our move to our new house. While the original install did not meet our expectations, the sales consultant and the owner of the company responded quickly to our …

  17. I had Matson Alarm install an updated wired alarm system in my home. It was a bit on the expensive side, but as long as I get decent quality, I’m ok with that. The new system worked for about 3 months, but we did get a couple of false …

  18. Matson sold, but still using the name. No personal service, no personal contact, a recorded message tells you if alarm activated and call them. You call them and after on hold for many minutes the recording asks you if the number you are …

  19. Horrible service. Now when alarm is tripped you get a text message. This company has gone nothing but downhill since it sold.Don’t waste your money. They make promises they don’t keep and offer some lame excuse. Buyer beware.

  20. The reason I’m giving two stars, is I understand supply chain issues or, I would have given you a one. We had a scheduled appointment this morning to install smoke detections. We were scheduled for between 8:00am and 10:00 am. When I …

  21. Not happy….I have been with this company for over 30 years and why is it that they cannot notify their customers when they increase the rates? I’m tired of being “surprised” when I look at my statement. This is not the same company since they sold to someone else.

  22. Never ceases to disappoint. I honestly feel like I would have better home security if I just bought something off of Amazon and put it in myself…. Impossible customer service, lousy service calls, nothing seems to work correctly. I …

  23. There’s an issue and a cose on the keypad. I called customer service number multiple times and waited a long time, but no answer or response from the 24/7 alarm company. It is 1:00 and I am very concern about the safety of the family. …

  24. Employee has horrible attitude. Bald older gentleman -drives van 106. Incredibly inpatient and rude. Hopefully his life improves so he’s not so mean and cranky with people. If this is the way they treat potential customers then I would try …

  25. I will preface this by saying we have no problem with the service techs that come out to help us. They are just doing their job the best they can with the information and tools they are given. That being said, we have had a lot of problems …

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