Established in 1959, Maui Medical Group employs a work force of more than 150 full-time staff members and maintains health care facilities in Wailuku, Lahaina and Pukalani, Hawaii.
| Thursday | 8AM to 7PM |
| Friday | 8AM to 7PM |
| Saturday | 8AM to 4PM |
| Sunday | 8AM to 4PM |
| Monday | 8AM to 7PM |
| Tuesday | 8AM to 7PM |
| Wednesday | 8AM to 7PM |
2180 Main St, Wailuku, HI 96793
35 minutes on hold just to make an Emergency Room follow-up appointment with my doctor. Had to key in my phone number to have them call me back. Hire someone to answer the phone!!!
I drove 45 minutes to get to my appointment, stood 10 min in the check in line, then I was told that Dr. Kaplin wants me to reschedule because *I* was late and should’ve known not to wait in the check in line. I cancelled and will be …
Good people
Nice, fast, clean
It is our Doctor’s
Doctor Powell (Neurologist) & location
√ ing UP!
Nurse attendance are very nice
Very friendly and got us in quickly
Screening taking place now.
In and out of 6 mo.followup within an hour.
Family friendly and well staffed clinic.
Great Doctors and nurses the staff are very helpful.
NEVER ANSWERWS MY CALLS 7 TIMESSSSS
I’ve been in the waiting room with a fever & a really bad cough for over two hours now.
Seriously, the worst. Staff is rude, you’ll wait for ever, super slow. If you can go anywhere else, so it
The phone system need work and an update. Being on hold for an hour only to have it disconnect is unacceptable.
Frindly and helpful staff but trying to get ahold of them is virtually impossible even using all the #s available.
Phone service has not worked for more then a month and I have to drive to the doctor to make an appointment.
The wait time to see doctor’s here is ridiculously long, why do people schedule appointment times when you wait 1.5 hours and still not seen by doctor yet.
I really am pleased with this facility. Coming from the Mainland..i was worried..but i feel the Care here is better!!
“EVERYONE WITH BAD EXPERIENCE”… LETS CALL THE HIGHEST IN COMMAND OR AN ADVOCATE AND INFORM THEM WHY.. WE NEED TO CONTINUE CALLING THEM UNTIL our issues are solved..
Tried to make first appointment at 249-8080 the lady who answered was so rude and unprofessional I had to hang up same thing happened to my wife I’ll never do business with MMG this women needs to be fired.
They dont answer the phone and if they do just hold for long time until you hang up
I have to agree. You have to know exactly what you want, when and who, call them to make sure you are scheduled and check on the follow ups yourself. They do forget to call, schedule etc etc etc.
Waited with my 6 day old son for almost an hour in a waiting room full of sick kids for a simple weight check… When we asked how much longer they realized they forgot we checked in. Awesome.
The loudest and most annoying radio station music complete with annoying ads. The speakers are all over your head wherever you sit. It gives you a headache. They are really sadistic and they say they can’t turn down the volume.
You might die of old age while waiting to be seen by a doctor here. This place is dirty and they do not separate sick people here for appointments from non sick people. This building also has poor ventilation.
Be prepared to wait! Usually takes at least a half hour before you are seen. Wish i could say it only happened once but it ALWAYS takes that long to get called. Obviously their patient’s time means absolutly nothing to them!
Closed an hour early on Saturday and ignored me in a snobby way when I was sick for four days strait and finally had the energy to make it to the doctors . They said “go to Minit medical, or figure it out yourself”. I could t believe it …
I had gallbladder surgery September 2017 performed by Dr Khalid Hamzhe. I was sent home septic and was transported to the ER next day. ER doctor found a bile leak and called Dr hamzhe who admitted he made a mistake to the ER doctor who …
I went to Maui Medical group last Wednesday for a mammogram. They popped my breast implant and it leaked completely out within 48 hours from the procedure. I have had mammograms in the past with no problem what so ever.. This mammogram …
Where do I begin? AVOID THIS PLACE. GO RIGHT TO HONOLULU IF YOU CAN. I can’t even be nice anymore. I HAVE to be honest. They act like they care for the patient and are nice but then drop the ball on so many occasions is incredible. This is …
Dr. Berney with Maui Medical Clinic located in Wailuku, Maui Hi. Thank you for your Highly dedication in your Orthopedic Profession, you are an exuberant and blessed man that takes your Professional Techniques seriously and with great …
I was really not happy with the doctor. AND was billed for things I didn’t ask for – also I felt like I was just “pushed’ to get antibiotics that were prescribed (which I had an allergy to and told the doctor in my consultation before I was …
“This place has a very helpful dedicated staff, and eco-friendly”
I have never once called this place and talked to a friendly receptionist for any department. Not only that but if you ask them a question they are rude and seem like they just want to get you off the phone. This place NEEDS better receptionists
This five-star review relates solely to the imaging department at Maui Medical group in Wailuku. Thank you ladies, your kind and professional manner was very much appreciated.
Very rude receptionist, Dr A————— office They don’t help u. They are very un accomodating . They seems irritated when u ask for help. They should hire good people:( I should put 0 on their performance and not 1 star:( very disappointing.
Inefficient communication that wastes time. An antiquated phone/answering/message system requiring SIX minutes waiting before leaving a message because options to leave a message don’t work. They don’t use email for simple, non-sensitive communications. Stunning inefficiency.
After my wife went to a lockal medcheck, they referred us to Dr Melinda Au. I called on 4/1/19 and asked to schedule an appointment for my wife. They said they need to Verify insurance and took down all my insurance info, and said they …
I had a medical problem in Maui while on vacation. Maui Medical Group made an appointment to see me that afternoon. I arrived at 2:45 PM for a 3 pm appointment and quickly registered and filled out standard paperwork at the front desk. I …
No one ever answers the phone. I call and it rings 40-50 times, still no one answers. You can’t ever get the doctors’ direct office lines, they all tell you to call the main number, which — you guessed it — no one answers. After going in …
I finally got to see this Ortho office, Casey is a PA at Dr. Berneys’s, and I have seen him 3 times and each time I felt safe and welcome and very well HEARD by all the staff. They took the time to care carefully.This office was recommended to me and I concur.
It was my first time going to this location. My daughter had an appointment up in pediatrics and the staff was very nice. They were following protocols to ensure we were all “cleared” before we entered the building. They were taking temperatures outside and everyone was wearing a mask. My daughters doctor and nurses were amazing.
I have had no problems with the doctors at Maui Medical. My issue is with their horrible phone system. It always takes a very long time for anyone to answer. As I type this review, I’m at over 10 minutes of the phone ringing with no answer, …
Just had a 5 Stars experience with Ashley on the phone this morning. I called to see if my Doctor has sent a referral to my out of office Doctor’s Appointment. Ashley connected me to my Doctor but went into voice message. She came back …
This review is directed to the ENT department. Absolutely Terrible experience, staff is very slow the two assistants that I spoke with were either new or completely uneducated. I feel like I’m in a third world country. No one ever has a …
They are very professional, compassionate staff members. They give me confidence that I’ll be okay. I won’t go anywhere else….I’ve compared and THIS medical staff will give you answers and solutions to what is ailing you.
Don’t overbook, Dr. Berney!!!! Waiting over 50 minutes and have yet to see him!!!
This is a trickle down effect, my family is waiting in a hot car!! …
I have never had issues with Maui Medical Group! They have always been very nice, and accommodating! I have been impressed by their customer service, as well as how quickly they can get me in!
Really disappointed. Haven’t had a great experience. Went a couple years ago to check the tumor in my lung (that was found by Kaiser). Before moving off island – Kaiser told me they would need to keep checking it to make sure it’s not …
lucky they got a star. can’t even get a live person to speak to over the phone. customer service is such a disappointment. no one ever answers. my phone dies trying to hold to speak to someone. terrible.
They guided me really well through the MRI process. Very kind technician. Everything was clean, organized and professional. They gave me a really good service today at Maui Medical Group MRI
Stars are for ample parking and friendly and efficient front desk and radiology dept and clinical lab. There are also some great doctors here, but the wait time is ridiculously long for those few (average 2 hours WITH appt). High turnover …
Had an appointment for my child to do a check up and was told to be there by 10:45am to check in. Checked in at 10:34am and was waiting at pediatrics lobby for a little over an hour. During the course of that hour, I witnessed multiple …