It was a debacle from the start. As a new patient, I can’t think of a time I have been more unimpressed with a doctor’s office. Rather than call me the day before my appointment to tell me they couldn’t confirm my insurance coverage, they …
Awful place. I can never get ahold of them. They charged me way more than what they were supposed to AND gave me the wrong contacts. My family and I have gone to them for as long as I can remember.
I’ll never go back.
Gave me an exam for glasses when I didn’t ask for it. I paid my bill up front and more than a month later they added more charges. Disrespectful front staff hung up on me.
I had A+ customer service from check in to check out. The doctor was amazing and helpful. Don’t listen to the negative reviews, come judge for yourself. Either the reviews are wrong or the problem has been addressed.
See other reviews and take them to heart. This is the worst customer service at any eye doctor I’ve ever been to. The doctor running this place should get rid of their office staff. They are losing business and money by alienating customers.
This is the only place that I’ve found that nails my prescription the first time. I’ve been to other places where I have to go back to adjust the prescription multiple times. I’ve been brought glasses back for repairs, too and they are usually done on the spot.
Professional, kind, and all the staff (including Dr. Kayla Nervick!)went out of their way to make myself and my son comfortable during the visit. I’ll be returning!
The doctors here are great but one time I visited, the older clerk at the desk was acting kinda rude! I asked here to unlocked the glasses to try them on, but she pretend d didn’t here anything and kept talking to other clerk! I had to …
The front office of this business is the absolute worst to work with, and that says a lot because most are extremely bad. I’m going to be pursuing any option I have against this business for their unscrupulous billing practice and flat out …
Charged me over $800 (that’s with insurance) for 2 pair of glasses, neither of which I can read with, told me they fixed them, but when I got them back they were exactly the same. Then, wanted $500 to “fix” one pair.
Their front desk staff is friendly for the most part, but got wrapped up in their own conversations too often when I needed help. Kevin May is a great doctor and is personable.
The company said they billed Tricare and submitted it incorrectly and then stated they would resubmit correctly. The company lied and never did!!!
the company has done this multiple times from what I can take from all the …
Went in and the whole staff was nice, professional, and accommodating. They scheduled me quick. I didn’t feel they rushed. It felt like they truly listened to my eye concerns. I will be back.
I cannot say enough great things about my visit on Tuesday 6/26/18. The doctors and staff went above and beyond to help me with an urgent issue with one of my eyes. They were prompt, compassionate, and accommodating. Thank you so very much!!
So for not so good. Dr. May seems very nice. The front office staff is NOT friendly. Twice no call the day before my visit. They would rather be “right” than help a patient. This kind of attitude upfront seems hostile and outdated. With so …
Be careful with this place. My wife had an appointment here and everything seemed okay. Couple months down the road we get a call from collections stating that they were going to come after us! This place did not have our address entered …
Dr. May was the only Dr. out of 4 that was able to diagnose and treat the problem I was having with my eye. I was very happy and would go back with any eye problems as well as send family and friends there. The staff was not overly friendly, not rude. Unremarkable.
This was my first time visiting May Eye Care! I had an amazing experience. I visited with Dr. Wright. Dr. Wright took her time throughout my exam and answered all of the questions that I had. The team was very easy and friendly to work with. I will return in the future!
I love the Opthamologist – lots of care and precision. The Optician was pleasant and helpful making an eye glass selection, but the front desk person is incredibly rude and argumentative. 3 visit and 3 ridiculous interactions — almost makes me want to find a different Eye doc. 😐
I had a great experience at Dr. May’s office. The eye exam was thorough and all of my questions were answered. The office staff was great to work with and they were helpful in getting me set up with the right frames after my exam. The pricing seems very competitive, and I was able to get exactly what I wanted. Thank you.
Many members of my family, and myself, are long time customers of May Eye Care. That changed today. Back in April 2015 I purchased a $50.00 pair of sunglasses from May. They came with a written one year guarantee. Three months later the …
We were called the day before our appointment to come in earlier so we did. We had a 9:30 appointment so we made plans for 11 am. We were shown a room and we sat there for over a half hour with no explanation. Since my time is valuable also …
There’s a reason this office has two stars, very unorganized. I called to set up an appointment asked if they could tell me my benefits. They told me yo call my own insurance. I made an appointment showed up and they said oh your not …
Picked up something in my eye riding motorcycle (sunglasses on, helmet shield up). Urgent care couldn’t help me (no tools seemed to work – another story.) Searched for an Ophthalmologist and saw Dr May the next day. Explained my severe …
That old lady though who answers the phone. Wow what poor attitude. I’m terrified to get my eyes worked on now. She has been mean every single time. It’s time for retirement. I also never booked an appointment because she was so disgusting …
Was put on hold multiple times, two times forgotten about, and had to call multiple times to get an answer when I was told I would receive a call and never did about my glasses being ready after being told by a snarky employee that I would. …
Doctor was nice and professional. Wish I would of read reviews. Waited 30 min for my child to get a trial pair of contacts then got attitude from the lady at the front desk. Terrible customer service. Downright rude. Even my child noticed …
I loved the doctor I saw here, which is the ONLY reason they’re getting 2 stars instead of 1. As with MANY other recent reviews have said, the front desk staff is terrible. They don’t apologize and if they do it’s more of an excuse than …
Dr May is great! However, Girls in the front ordered the wrong prescription. 3 times in a row! Needed a repair for Glasses. They lost my case, they just tell me sorry. Super annoyed. I been going here 2 years and unfortunately will need to look somewhere else
if I could give no stars, I definitely would. the front desk is beyond rude and lack customer service skills! they don’t seem to have straight answers either. they have signs saying you pay $20 if you get contacts or glasses, which is …
Always a great experience from start to finish. We love the eye doctors and the office staff. No pressure on the glasses sales, professional, competent, kind, thoughtful, patient, thorough — all the boxes checked. Dr. May is the best but his entire staff is great too!
We have been going here for the last 2 years. My son needed his prescription checked in December, so I had made the appointment in June. December’s comes and they cancel the appointment, I had assumed due to Covid, but didn’t ask. …
Dr. May is very nice, professional, and personable. I went for a basic eye exam. The doctor was only with me 5-10 minutes of the 45 minutes I sat in the patient room. The rest of the time he spent helping 3-4 other patients in separate …
The doctors here are wonderful. Very throrough and pleasant to work with. My issue is with the scheduling process. I was an established patient for 3 years. At my last appointment, I was allowed to schedule 3 days prior to my actual yearly …
I made an appointment with May Eye Care. I missed my appointment due to forgetting about it. At no point, did I receive a reminder call, email or text message regarding the appointment. I received an invoice in the mail in January 2019 with …
I had a cataract that posed some risks to remove without compromising my vision. I flew from rural California to have Dr May do the surgery. His staff was very professional and accomodating. I was treated with respect and was well informed about the procedure and risks. Dr May is skilled and ethical. I highly recommend this practice.
If I could give this place less that one star I would! The eye doctors were great but the staff is an absolute nightmare. My 11 year old wanted contacts for the first time and the office refused to order them for her after I called multiple …
Had one appointment here in March 2019 and purchased a pair of glasses the same day. Insurance covered all but $48 of the cost of the frames and a $10 copay, which I took care of that day. A month and a half later, I received a bill in the …
I really liked Dr. May, but he is NOT IN NETWORK with VSP and I can’t afford doctors who are not in Network. EVER. It cost me a lot and now I have to figure out how to get my VSP insurance to cover what they do cover. That is a real …
The women doctor I saw, was great but as others have stated with their reviews, the office staff is rather difficult and their billing seems poorly managed. I received a bill 7 months after my appointment, that was dated 2 months earlier …
Hands down, best eye doctor I’ve ever gone to. Dr. May thoroughly explained my condition and answered all my questions, even taking the time to trade a couple of jokes. And I love my new glasses, they’re perfect! The front office staff were warm and welcoming. Two thumbs up!
The people at this practice are friendly, but they don’t care about what they’re doing. The lab they use to process their glasses is horrible! One pair of glasses have been returned 3 times now for the same issues. I took them in again a …
I saw Dr. May, an ophthalmologist, for a swollen eye. My appointment was at 9:30. I arrived at 9:20. One person at the front desk asked for my ID and insurance and he gave me a form to fill out. It took me about 10 min to fill our the …
I went to Dr. May about 4 years ago. I had been having symptoms of a rare genetic condition called Fuchs Dystrophy. I had seen an optometrist and she saw some concerning signs, so I decided to see Dr May. When I explained my issues, he …
My two almost 90 year old grandparents have been trying to get glasses from this clinic for several months and the person coordinating lenses has been continuously out. I understand having family emergencies but after so long of …
May Eye Care may not be on the up and up!
After being on our insurers referrel list at a $0 copay May tried to charge us $47 for checking the RX of our current glasses. No disclosure.. Nothing in …
Well I didn’t even get passed making the appointment because the office staff is incompetent. I have never been more disappointed with the service I’ve received here then I have today. I also find it sad Dr May who I just seen me last year …
Wow this is CRAZY. So about 11 months ago, we made an appointment with this place. My husband is a truck driver and needed glasses asap. They didn’t have an appointment but for two months out! I made the appointment and three weeks prior I …
A mixed back. I like my doctor a lot, though the surgery I had through ICON made my vision a lot worse. But surgery is always a gamble, and I have no reason to suspect it was due to incompetence. I’m not a fan of most of their office staff. …
It was a debacle from the start. As a new patient, I can’t think of a time I have been more unimpressed with a doctor’s office. Rather than call me the day before my appointment to tell me they couldn’t confirm my insurance coverage, they …
Very professional, good music to browse to, nice glasses, and great customer service.
Dr.Nervick was great.
Staff, however, was not!
Will seek eye care elsewhere.
I like Dr May very much. But the office staff is horrible.I wish I could tell Dr May, but I don’t think I will be going back again.
Awful place. I can never get ahold of them. They charged me way more than what they were supposed to AND gave me the wrong contacts. My family and I have gone to them for as long as I can remember.
I’ll never go back.
They have an incredible selection of glasses, but most importantly, their customer service is amazing.
Great on price for glasses and contacts. Never had Dr. May for a ophthalmologist, only bought glasses from his facility.
Gave me an exam for glasses when I didn’t ask for it. I paid my bill up front and more than a month later they added more charges. Disrespectful front staff hung up on me.
Why have a schedule time for an appointment when they make you sit there for 45 minutes. I had to ask what is taking so long. They reply sorry.
He caught my degenerative eye disease really early and got me to a specialist right away. We have seen him for 16 years and he is amazing.
Dr. May is great! The support staff is very friendly and helpful. I love working with Melissa on picking my frames!
The office staff went above and beyond in helping us find frames. It took a long time getting the glasses and they were very expensive.
I had A+ customer service from check in to check out. The doctor was amazing and helpful. Don’t listen to the negative reviews, come judge for yourself. Either the reviews are wrong or the problem has been addressed.
Dr. May and his staff are awesome! My dad received amazing care when he needed it the most. Thank you May Eye Care!
See other reviews and take them to heart. This is the worst customer service at any eye doctor I’ve ever been to. The doctor running this place should get rid of their office staff. They are losing business and money by alienating customers.
This is the only place that I’ve found that nails my prescription the first time. I’ve been to other places where I have to go back to adjust the prescription multiple times. I’ve been brought glasses back for repairs, too and they are usually done on the spot.
Professional, kind, and all the staff (including Dr. Kayla Nervick!)went out of their way to make myself and my son comfortable during the visit. I’ll be returning!
The doctors here are great but one time I visited, the older clerk at the desk was acting kinda rude! I asked here to unlocked the glasses to try them on, but she pretend d didn’t here anything and kept talking to other clerk! I had to …
The front office of this business is the absolute worst to work with, and that says a lot because most are extremely bad. I’m going to be pursuing any option I have against this business for their unscrupulous billing practice and flat out …
Charged me over $800 (that’s with insurance) for 2 pair of glasses, neither of which I can read with, told me they fixed them, but when I got them back they were exactly the same. Then, wanted $500 to “fix” one pair.
Their front desk staff is friendly for the most part, but got wrapped up in their own conversations too often when I needed help. Kevin May is a great doctor and is personable.
The company said they billed Tricare and submitted it incorrectly and then stated they would resubmit correctly. The company lied and never did!!!
the company has done this multiple times from what I can take from all the …
Went in and the whole staff was nice, professional, and accommodating. They scheduled me quick. I didn’t feel they rushed. It felt like they truly listened to my eye concerns. I will be back.
I cannot say enough great things about my visit on Tuesday 6/26/18. The doctors and staff went above and beyond to help me with an urgent issue with one of my eyes. They were prompt, compassionate, and accommodating. Thank you so very much!!
So for not so good. Dr. May seems very nice. The front office staff is NOT friendly. Twice no call the day before my visit. They would rather be “right” than help a patient. This kind of attitude upfront seems hostile and outdated. With so …
Be careful with this place. My wife had an appointment here and everything seemed okay. Couple months down the road we get a call from collections stating that they were going to come after us! This place did not have our address entered …
Dr. May was the only Dr. out of 4 that was able to diagnose and treat the problem I was having with my eye. I was very happy and would go back with any eye problems as well as send family and friends there. The staff was not overly friendly, not rude. Unremarkable.
This was my first time visiting May Eye Care! I had an amazing experience. I visited with Dr. Wright. Dr. Wright took her time throughout my exam and answered all of the questions that I had. The team was very easy and friendly to work with. I will return in the future!
I love the Opthamologist – lots of care and precision. The Optician was pleasant and helpful making an eye glass selection, but the front desk person is incredibly rude and argumentative. 3 visit and 3 ridiculous interactions — almost makes me want to find a different Eye doc. 😐
I had a great experience at Dr. May’s office. The eye exam was thorough and all of my questions were answered. The office staff was great to work with and they were helpful in getting me set up with the right frames after my exam. The pricing seems very competitive, and I was able to get exactly what I wanted. Thank you.
As with many other posts here, the front office has some serious communication problems and, apparently, some serious psychological issues as well. …
Many members of my family, and myself, are long time customers of May Eye Care. That changed today. Back in April 2015 I purchased a $50.00 pair of sunglasses from May. They came with a written one year guarantee. Three months later the …
We were called the day before our appointment to come in earlier so we did. We had a 9:30 appointment so we made plans for 11 am. We were shown a room and we sat there for over a half hour with no explanation. Since my time is valuable also …
There’s a reason this office has two stars, very unorganized. I called to set up an appointment asked if they could tell me my benefits. They told me yo call my own insurance. I made an appointment showed up and they said oh your not …
Picked up something in my eye riding motorcycle (sunglasses on, helmet shield up). Urgent care couldn’t help me (no tools seemed to work – another story.) Searched for an Ophthalmologist and saw Dr May the next day. Explained my severe …
That old lady though who answers the phone. Wow what poor attitude. I’m terrified to get my eyes worked on now. She has been mean every single time. It’s time for retirement. I also never booked an appointment because she was so disgusting …
Was put on hold multiple times, two times forgotten about, and had to call multiple times to get an answer when I was told I would receive a call and never did about my glasses being ready after being told by a snarky employee that I would. …
Doctor was nice and professional. Wish I would of read reviews. Waited 30 min for my child to get a trial pair of contacts then got attitude from the lady at the front desk. Terrible customer service. Downright rude. Even my child noticed …
I loved the doctor I saw here, which is the ONLY reason they’re getting 2 stars instead of 1. As with MANY other recent reviews have said, the front desk staff is terrible. They don’t apologize and if they do it’s more of an excuse than …
Dr May is great! However, Girls in the front ordered the wrong prescription. 3 times in a row! Needed a repair for Glasses. They lost my case, they just tell me sorry. Super annoyed. I been going here 2 years and unfortunately will need to look somewhere else
if I could give no stars, I definitely would. the front desk is beyond rude and lack customer service skills! they don’t seem to have straight answers either. they have signs saying you pay $20 if you get contacts or glasses, which is …
Always a great experience from start to finish. We love the eye doctors and the office staff. No pressure on the glasses sales, professional, competent, kind, thoughtful, patient, thorough — all the boxes checked. Dr. May is the best but his entire staff is great too!
We have been going here for the last 2 years. My son needed his prescription checked in December, so I had made the appointment in June. December’s comes and they cancel the appointment, I had assumed due to Covid, but didn’t ask. …
Dr. May is very nice, professional, and personable. I went for a basic eye exam. The doctor was only with me 5-10 minutes of the 45 minutes I sat in the patient room. The rest of the time he spent helping 3-4 other patients in separate …
The doctors here are wonderful. Very throrough and pleasant to work with. My issue is with the scheduling process. I was an established patient for 3 years. At my last appointment, I was allowed to schedule 3 days prior to my actual yearly …
I made an appointment with May Eye Care. I missed my appointment due to forgetting about it. At no point, did I receive a reminder call, email or text message regarding the appointment. I received an invoice in the mail in January 2019 with …
I had a cataract that posed some risks to remove without compromising my vision. I flew from rural California to have Dr May do the surgery. His staff was very professional and accomodating. I was treated with respect and was well informed about the procedure and risks. Dr May is skilled and ethical. I highly recommend this practice.
If I could give this place less that one star I would! The eye doctors were great but the staff is an absolute nightmare. My 11 year old wanted contacts for the first time and the office refused to order them for her after I called multiple …
Had one appointment here in March 2019 and purchased a pair of glasses the same day. Insurance covered all but $48 of the cost of the frames and a $10 copay, which I took care of that day. A month and a half later, I received a bill in the …
I really liked Dr. May, but he is NOT IN NETWORK with VSP and I can’t afford doctors who are not in Network. EVER. It cost me a lot and now I have to figure out how to get my VSP insurance to cover what they do cover. That is a real …
The women doctor I saw, was great but as others have stated with their reviews, the office staff is rather difficult and their billing seems poorly managed. I received a bill 7 months after my appointment, that was dated 2 months earlier …
Hands down, best eye doctor I’ve ever gone to. Dr. May thoroughly explained my condition and answered all my questions, even taking the time to trade a couple of jokes. And I love my new glasses, they’re perfect! The front office staff were warm and welcoming. Two thumbs up!
The people at this practice are friendly, but they don’t care about what they’re doing. The lab they use to process their glasses is horrible! One pair of glasses have been returned 3 times now for the same issues. I took them in again a …
I saw Dr. May, an ophthalmologist, for a swollen eye. My appointment was at 9:30. I arrived at 9:20. One person at the front desk asked for my ID and insurance and he gave me a form to fill out. It took me about 10 min to fill our the …
I went to Dr. May about 4 years ago. I had been having symptoms of a rare genetic condition called Fuchs Dystrophy. I had seen an optometrist and she saw some concerning signs, so I decided to see Dr May. When I explained my issues, he …
My two almost 90 year old grandparents have been trying to get glasses from this clinic for several months and the person coordinating lenses has been continuously out. I understand having family emergencies but after so long of …
May Eye Care may not be on the up and up!
After being on our insurers referrel list at a $0 copay May tried to charge us $47 for checking the RX of our current glasses. No disclosure.. Nothing in …
Well I didn’t even get passed making the appointment because the office staff is incompetent. I have never been more disappointed with the service I’ve received here then I have today. I also find it sad Dr May who I just seen me last year …
Wow this is CRAZY. So about 11 months ago, we made an appointment with this place. My husband is a truck driver and needed glasses asap. They didn’t have an appointment but for two months out! I made the appointment and three weeks prior I …
A mixed back. I like my doctor a lot, though the surgery I had through ICON made my vision a lot worse. But surgery is always a gamble, and I have no reason to suspect it was due to incompetence. I’m not a fan of most of their office staff. …