Mazuma Credit Union offers a wide range of financial products and services, such as regular and special share savings accounts, holiday share savings and money market accounts, checking accounts, and…
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–12PM |
7260 W 135th St, Overland Park, KS 66223
I have probably used this bank for 5+ loans. Lisa Peters there is beyond rad!!
Nate and Shawn have always been great…. always respond in a timely manner … Thanks again… Steve
Mazuma Credit Union is the absolute worse bank I’ve ever dealt with! Customer service is the worst!!
Terrible service. Your debit card will get blocked with no notification. Then it takes about an hour and multiple phone calls to get it corrected.
Was going to open an account being new in town but all these bad reviews have steered me away. A bank needs takeaway 4 stars to get my business. Sad
Thanks to Mazuma They beat me senseless and called me ugly! They also said my OBESE mother is fat…..which may be true but it was very discouraging for her 🙁 they waste your time
Sad when you can’t rely on your own bank for a decent auto loan amount have to use a outside source I’m officially leaving this bank I’m really disappointed
Does anyone still work here? I am currently on hold with this obnoxious chirpy annoying message they have playing in my ear for 15 + minutes. I was calling for one issue but I guess am now calling to close my account. This is ridiculous.
Horrible phone system, online payment is terrible.
You have to change password every month, and if calling in a question you will be on hold and talking to a annoying robotic voice for 30 minutes.
Called to make payment over the phone. Was on hold for over 20 min. Then when a live person answered he was so rude . He definitely needs phone training!! His name was Brandon.
Trying to speak with someone. Called twice been on hold over 20 minutes both times never reached anyone. Was wanting banking and loan info. Not a good way to earn my business.
Unfortunately, I have nothing good to say about Mazuma. If you try to call them at any location you get stuck on hold for over an hour, every time! They really need to figure out a way to handle the call volume if it’s just so high!
If you are a business… DONT BOTHER. This is not the bank for you. Count on being strung along with empty promises and offers. In the end, there are much better options locally.
Drive through hours on website state 8am. Not the case! Such poor customer service. …
Well… As I type this, I’m on hold… It’s been 15 minutes so far… distorted music in the back ground… I’ve been with Mazuma for well over 15 years… It’s looking as if its going down hill lately. Not sure why, but I hope they get the issues fixed soon… Or they WILL lose customers.
Fine credit union, but good luck getting ahold of them on the phone. Horrible automation system, you’ll be on hold for 15-20 min atleast.
Poor customer service which needs improvement. Very rude staff, realize that people have options when it comes to banking. I was treated very rudely today at this branch and went to the troost branch and they have better service and good atmosphere. I am moving from this bank soon.
Online scammer is using printed cashier checks that look like they come from this bank but are not real. Beware! …
I am miserable with this place. Don’t try to call any of there numbers, it’s useless and a waste of time, you will sit on hold for hours with no answer. They cannot manage to set my vehicles payment to come out automatically of my bank account I have with them. I would suggest stay away from this place they claim is so great…
I will never call them again!!! My payment will be late before I ever call them again. My first go around I waited 20+ minutes to get hung up on, then 2nd phone call I waited over 30 minutes, then they charge you $15 to make a payment and was put on hold several times throughout the 20 minutes to make the payment.
I have been with Mazuma since 2017 and they have always provided me with great service!
Call volume is always high, average hold time to speak to anyone is 15 to 25 minutes on a daily basis no matter what time of day called. IT is quicker to drive to a physical branch to speak to someone than to call. I think only one person is on phones there.
I contacted Brittany Wilkerson at the OP branch about a boat loan 6/16. I advised I would send an application in as soon as I found wifi. I then called her 6/16 but didn’t get a response. I emailed on 6/20 no response. I then emailed on …
I get that the CEO wants to attract new, younger members, but in doing so, he is pushing away the established ones with the overly hipster “on hold”, not answering our calls timely, and allowing jeans and t-shirts. The dress code is …
I am not sure people work there during the day. I’ve had little success ever getting someone on the phone. I’ve called about opening accounts and receiving loans. But I have had no success. Will keep shopping around
They NEVER answer the phone # listed online or on your banking paperwork. You get a robot no matter the option you choose and will be on hold until you finally give up. The review that states they always answer the phone is clearly an employee. This is the worst customer service. DO NOT USE THEM if you can at all help it.
Won’t take change (coins) at this location, even if you are a member. They are proudly coin free. But the last time I checked, coins are still a form or currency in the United States of America, so for a credit union not to accept them is VERY inconvenient.
Extremely disappointed. I am also a member of Community America, my husband has had a Business account with Mazuma for several years and loves them. Everytime I try to do something I have hit brick walls. 1st they wont add my husband due …
NOT HAPPY my Fiance and I went in and set up a Checking account and we were trying to set up the online banking the young man that helped us! He NEW NOTHING!!! He set up me and my Fiance’s phone numbers and information wrong making the …
Mazuma’s head teller Greg is the man! We needed to open a few accounts before we left on vacation and got stuck in traffic. We arrived at 5:30pm right when they were closing and Greg made sure we got taken care of. It’s people like him that …
Waiting on hold for 15+ minutes and being subjected to horrible distorted music is just insane!! My other bank values my business and picks up the phone in a timely manner always ready to help. So far I have been told that I should do my banking online to save this hassle, but I enjoy asking questions of a live person.
Dumbest ATMs I’ve ever encountered. They make your insert the card, pull it out, then it yells at you for not leaving your card initially. I have other accounts with the bank. Instead of listing these on the screen, it merely says “other …
This is the absolute WORST CREDIT UNION! I don’t know where to begin! Please save your time and money by going to any other bank or credit union. Not only is the wait on the phone lines take 20 mins they hang up on you then when you call …
Went into their brand new building 2 weeks ago around 4pm. Only tellers were there. Male teller was able to assist a little but could not answer all my questions. I guess the experienced customer service employees leave early. He said he …
I have had a loan with Mazuma for 4 years with my payments set up as ACH and have had zero late payments. Today I called in and spoke to 3 separate customer service people who would not waive my phone payment due to them not receiving my …
Highly DO NOT recommend this bank. Everyone here is rude, disrespectful and they think they’re high and mighty. They do NOT know how to communicate. They do NOT acknowledge when they have people waiting at their drive thru. They stole $80 …
I wish I could write a comment and leave no stars? Banking with them for several years and it has gotten to be ridiculous to try and resolve any problems. First you are placed on hold for at least 10 minutes, usually much longer, before you …
First, let me say , I have banked at Mazuma (previously The Federal Employees Credit Union) since 1981. I have frequented many different locations over the years. I have lived in Southern Johnson County for 18 years. I was so excited for …
Recently opened an account for a vehicle loan, & already regret it!
Been trying to contact them for 2 days!!! Phones don’t work, Left voicemail with rep I originally worked with (no response), sent facebook message (no …
Highly recommend banking elsewhere, Mazuma claims to “be looking out for the best interest of one person – you,” that is simply not the case. I have been a loyal member of theirs for 16 yrs. After 1 dispute on my account in the 16 YEARS I …
Andrea Smiley is the most amazing person ever!!
Marco Solis is super friendly and always smiles!
Faith McGee and Alexis Lynch are also super awesome! …
I closed my safe deposit box and after I empty the box I was told I could not turn my keys in to the person who lets you into the vault. I had to wait 45 minutes to see the representative who could accept the keys. She apologized for the …
Mazuma is the worst credit union I have ever worked with. I took out a car loan with them in summer of 2016. It took them almost three weeks to approve me because they kept losing my documentation, or the representative working on my loan …
I’m surprised to see any negative reviews. Mazuma has been an excellent credit union for us…competitive loan rates, friendly customer service at multiple branches, with little to no fees. The phone system I thought was good but …
I have had a car loan with mazuma for almost 3 years now. Within the last year they have claimed 3 times to have not received a payment from me. Every month I’ve sent a cashiers check from my personal bank, and the first 2 times I was able …
I’d give zero stars if I could. Horrible customer service. Extremely disrespectful “women of color” answering the phones by the name of Shavon. Cussing, yelling, and disrespecting customers. I asked for a supervisor and she refused to give me one after putting me on hold for half an hour.
Great credit union. I have no idea where the complaints about rude staff are coming from. I usually go to the Troost and Crossroads location, and have always received excellent service there. If you are thinking about making the switch to a …
Fantastic service!
I recently opened an account/loan with Mazuma and I was approved very quickly at …
I’ve been with Mazuma 15+ years and have always had issues with them following up when requesting info about services they say that they provide. This past week I’ve twice requested a follow up for getting a personal loan and I put in a loan app and still no call from Mazuma. Time to move on.
I love banking at Mazuma. All the employees are helpful and pleasant. I just recently had a worker at my home try to deposit the payment check twice. Jacquelyn Blake went above and beyond to insure My account was only debited once. …
This Credit Union it’s terrible if you want a good credit union stay far away from Mazuma. The people that work in the branch are very friendly. Customer service on the phone can take forever sometimes and they can be very rude within the …
Mazuma Credit Union is a joke!!! Do not honor their promotions either!!! I opened a checking account for a promotion and since then I’ve had nothing but problems!!! Their debit cards didn’t work, their automated phone system is the absolute …
Worst place to bank. Automated system is horrible, the staff is very watchful like their following you. I do not recommend
I have been trying for 4 months to make a change in a monthly fund transfer from one bank to another. The first second and third month, change did not work. Each time i called and was placed on hold at least 15 min. Each time i was …
Can not ever get anyone on the phone. Customer service at branch in OP is bothered to help you… right now is only drive through and you can hear them well at all so you get an eye-roll when you ask them to repeat. Was only with them a …
I joined the bank/credit union when they had the promotion for joining where you would get a $200 incentive for joining and completing the required Deposits & charges. I went in to the branch to have my account set up to confirm to properly …
My one-star rating relates to the difficulty in trying to reach someone at the bank. I need info/advice about my account, and need to speak with a human. Both the local tele # and the 888 # are totally useless…there is no option for …
I’ve gotten 4 different car loans from Mazuma and each time I have a fantastic experience. Do yourself a favor and ask for Frances (Meg) Kolb. She is just the best. Super helpful and always very responsive.
Their service is horrible. I financed a loan for my daughter’s car through them because that’s who the dealer had a banking relationship with, which seemed easy enough. I wasn’t used to paying through their online payment system as it’s …
***Updated below***
Original comment: Communication is terrible, always have to hold, seems like I’m …
My husband who is disabled and I went in to open a new account. We were told we had to wait until there was no line before we could get assistance. There was never “no line”! Never got service. No apology. No new customer! Pathetic!!!
I have never “raved” about a bank before, but I feel this review is necessary. Recently my wife and I applied for a new car loan. We got the pre-approval very quickly. We then started working with a HUNTER COLEMAN in the loan servicing …
***update Delayed but worth mentioning. After seeing my review, Kathy (sorry forgot her last name and title) contacted me about my account and was able to ease my worries and get a new card issued very quickly. I definitely appreciate her …
Got car loan through them. Its ridicules trying to get ahold of an actual person. Keep putting through an automated system that DOES NOT work spent couple hours trying to make a payment. Guess they dont care about you making your payments …
I spoke to Toya on the phone today with the ESales department and she was beyond helpful. I used to work at Mazuma a few years back but to still deal with phenomenal customer service is wonderful. She let me know that they’re short staffed …
Went to branch location to pay off vehicle loan. They failed to inform me that you can only do it at 135th location! Cost me $35!! And extra gas. Do not recommend using them go with a local banking institution!!
I have been with this credit union for years and years and they have done nothing to help me. I have through a dealership gotten an auto loan that I paid on time every month and paid the loan off early. I have tried several times to get a …
I have been a customer for over 30 years and just opened an account somewhere else. This bank’s customer service has steadily declined and they have not kept up with technology or services of other banks. You never hear a friendly voice …
Was approached by them when our credit was pulled while applying for a home loan. Made the mistake of using them since my wife’s car loan is through them. They told us about a $467 discount on loan origination costs. Conveniently they …
This is the worst branch ever. You wait on hold for 30 minutes, for a 3 minute question that they refuse to answer the phone but send an email. So solving issues, or moving forward is impossible and takes DAYS. Use this bank if you want no …