McFarland Clinic is Iowa’s largest physician-owned multi-specialty clinic. The McFarland Clinic network of more than 280 healthcare providers … See more
I asked these cons a few times months ago if I had any bill and they told me no multiple times. Now I have a bill in collections because of these fouls not telling me.
I went to see my dr. In ortho the carpet in the lobby had stains all over. The stains where there a mouth a go when i was there. Makes me think the hole clinic is dirty.
McFarland Clinic, Carroll, Iowa, has exceeded my expectations so far. I’ve been going for a month and they have found more wrong than the local clinic I was going too.
Allergy doctors and nurses are absolutely amazing! The receptionist on the other hand, so rude! Not even just to me. I’m sitting here now waiting for my appointment and she’s rude to the people calling! So unprofessional.
The WORST customer service possible. The office staff at adult medicine treats you like a peasant. Rude, arrogant people too busy to bother with helping you.
Professional and friendly staff. Top notch doctors and nurses. Wait times can vary, but I know they’re taking care of others and I’d want them to take their time to take care of my family as well.
Lady in the financial department is a puke. She was still sending bills to our address from 4 years ago, we told them to switch it to our new one forever ago. Then when we get there she acts like a jerk and acts like it’s a hassle to change it. I’m officially switching docs, this is a terrible clinic.
Customer service was low quality and didn’t even try helping me when I have been looking for somewhere to get tested. The coronavirus hotline is extremely slow for such a widespread state of emergency. There seemed to be no desire to help either.
There are a few good doctors here. But in my experience many of them and many of the staff are inhumane and incompetent. Our community deserves better than this.
Sent my bill to a collection agency instead of contacting me a second time, when I had lost the number. It had only been a month. They never answer their phones in a timely manner and it is impossible to get through to hearing center. …
If you have children DONT GO HERE…. I spoke with this clinic 2 days ago due to my son needing an MRI done, hes 8 years old…. I drove over an hr to come here to be told due to HIPAA I wasnt able to be in the room or see him during the …
Truly disappointing. I’ve called four times to try and make an appointment, and had to disclose my medical concern to four different receptionists. Each time I’m told to call back tomorrow and see what’s available. It feels near impossible …
I have dealt with McFarland Clinic in Ames and Carroll for many years. I have always received excellent care from everyone associated with McFarland. I highly recommend them.
What has health care come to in this country.. this clinic wont see you if have any past due balance even as low as of 200 dollars even if you have a life threatening condition and are willing to make a payment but it’s not the amount they want. May as drive a little farther for better care. This place will let you die..
We love Dr. Patton. She has been my daughter’s doctor since she was born at the hospital.. she now goes to Dr.Wheeler the allergist also..love him to..my daughter hate shots..they are very good with her..now she getting allergy shots every week. It is tough beening a 9 year old that has to stay in due to high pollen..
Went to Dr. Graveline for GI. Paid $250 because it was a specialist appointment. Got in and explained my problems and was told it was typical and I just need to take Metamucil. The whole time I felt like he was just trying to get rid of me. …
Got a bill and the very next day a letter saying it was 60 days overdue. Called them to let them know that we didn’t get a bill before this one and she had the audacity to say we did!! No…it would have been paid if we had. They didnt even …
A total ripoff, very representative of US healthcare. Funny part is – I can write a million of 1 star reviews and nothing will change, because hospitals control the number of residencies and only “the brightest” become doctors. Basically I …
Had an appointment at 11:15am still sitting in patient room waiting to see orthopedic doctor and it’s 12:10pm now, been to nurses station once now and was told we were next. How is this acceptable, I have a successful restaurant in DSM, so …
As a registered nurse for over 11 years I can say this is among the worst medical care I have ever seen. I cannot speak to the other providers in the clinic, but Amy Hawthorne, PA-C needs to either be reeducated, or take a very long …
Dr. Stith is a great Dr. and really cares about his patients. His staff are great people as well. If you need a primary physician, I highly recommend him.
Very good physicians however billing dept needs to learn some ethics, took my daughter to an appt at the sports medicine clinic , the receptionist said we both needed to go back in check in with billing, the woman in the office proceeded to …
They took over 30 x-rays on my 9 month old daughter and misdiagnosed her. They also did multiple labs on her for absolutely no reason! We talked to patient relations after going to the specialist, and they wouldn’t give us any answers. They did more damage to my daughter and family then the reason we brought her in.
Although our wait time was a bit long, it also reassures me that the doctors are taking their time with patients. Not rushing them thru like cattle for profit. We saw the ENT and were very impressed. I have one that lives in the same town …
I had Susan from the obgyn unit place my IUD. After experiencing the worst pain of my entire life to the point of being sick, I had an ultrasound to see if it was put in correctly. I was told, “it needs to be pulled” after discovering it …
Welvome to McFarland, where your symptoms, ailments and/or pain can be diagnosed with a 3 month wait for a video chat by prescribing ibuprofen. This is by far the most unprofessional, money hungry hospital I have ever interacted with.
These people take great care of their patients. But because of Covid I was separated from from my Dad. Not able to be with him during labs and other appointments. He very well could have gotten moved. And he was without me being told. Let caregivers back in.
I waited 3 hours to have a cast removed. No one was apologetic, nor communicative of why. I found a primary care provider in Nevada who didn’t treat me poorly and could prescribe an antihistamine without sending me to a “specialist”, with …
“Our lives begin to end the day we become silent about the things that matter”
McFarland, hands down, is predatory. They only seek your money to line their pockets. They care not for the poor, the helpless, the people who have no support …
I’ve had very positive experiences with radiology (many, many times, for MRIs, CTs, and x-rays) and orthopedics (multiple appts with Dr. Kaspar), as well as a few one-off appointments in other departments. I see many negative reviews here …
Excellent clinic…..using clinic facilities for 30 plus years. We are very fortunate to have a clinic of this large size with all of the specialties available in Central Iowa. Both Mary Greeley and Story County Hospital are very modern and support each other during any major events.
Tried rejecting work release due to medical condition. My neurologist at McFarland had prescribed wrong dose of medication. Now seeing Dr’s in Iowa City at the University of Iowa clinic. Mcfarland wouldn’t sign a work release but signed …
Went in, waited at least 30 minutes past appointment time. Level of care was fine, I got the necessary referrals and so forth. But then, for follow up calls, you have to call back several times to get the doctor to look at whatever message …
I treated gastritis and visited several primary care physicians in the McFarland clinic, as well as did some tests and ultrasound. After reading the all negative reviews I was very skeptical, but all my visits were fine! Staff was always …
If you have sickle cell anemia or any other chronic pain disorder you should AVOID this place specifically Dr.Rudrapatna!!! He does not communicate well with patients. He does not take time to listen to patients. The doctor i originally had …
My son was just seen there by a Dr Kasper for workmans comp. I have been a nurse for 17 years and he was the worst Dr I have ever seen. My son had injured his hand at work about 1 month ago and has been doing PT, and PT told him he has …
My experiences here have always been positive. I have visited for a number of issues and my doctor has always taken me seriously, even doing research for my condition to provide an adequate response. …
Countless HIPAA violations have been reported and no action has been taken – Administration will never take action against department managers due to their lack of ability to hire new staff. A supervisor specifically told me a patients …
i had lodged part of a silicone ear plug deep in my ear early morning .it couldn’t be removed a the office so i was referred here. he was able to remove it quickly and painlessly. i appreciate his kindness throughout the process. if i ever …
I’m in love with the doctors nurse and staff at McFarland clinic. I never had this much love from ppl. They really care. I’m crying cause it feels so good to have the Best Care u can offer me. Long as I get my candy and stickers for shot I’m good. I love y’all. Thank u for loving me.
Cardiology department was friendly and efficient. Dr. Rasmussen was very nice and explained everything and I felt confident with him as my doctor. He ordered an echo and chemical stress test.. The two ladies that did the testing were …
Scheduled an appointment for a routine physical. 10am on the day of the appointment, McFarland calls me to say the doctor had a “family emergency” and that they had been “calling his patients during the week” to let them know their …
Dr. Valerie Torgensen is horrible. She lacks the knowledge and critical thinking skills to provide even the most basic care.
She denied me antibiotics for a bacterial infection. When I questioned her, she …
I have to say that Chelsea NP (lily pad and care coordinator) just set me up with the best Allergy MD I have ever met. Dr. Brown is fascinating. He loves his specialty and loves educating. I have learned more in 1 appointment from this …
McFarland Clinic through the years has had its ups and downs as far as care is concerned. They are able to provide some great medical care, but it will come at a cost to you. We all know just how expensive medical care can be for persons …
I’m giving two instead of one because the office is okay. I just didn’t care for our son’s doctor. This would of been my last time with him before switching doctors but we’re moving anyway so it didn’t matter. But I did give him 3 chances …
Absolutely terrible healthcare operation consistently in every department and every location I’ve visited over the past ten years living in Ames. Physicians and staff alike are rude and dismissive at every opportunity. I always leave …
They don’t even deserve 1 star. So back in 2014 I had my appendix removed, at the time had no insurance so my bill through Mary Greeley was covered, however didn’t know this at the time McFarland will bill you since it’s their …
McFarland misbilled my mother’s account by $80. She was charged $80 more than what should have been billed for services for non-hodgkins cancer treatment. My mother aquired Co-V2 virus after she completed the maintenace portion of her …
I had to have lab work done at the McFarland Clinic in Ames, and I was very pleased with my experience. The receptionist at the lab was very pleasant to me and the other patients waiting to have their blood drawn. Most importantly, the …
They only give you over the counter advice. Save your money and just go to your local pharmacy. Had a 104 fever with Covid and they did nothing for me even when I requested.
I have always had good experiences with McFarland clinic along with Mary Greeley, I’ve been coming to this clinic since I was a kid for general medical needs and everyone has always been super kinda and pleasant. Even one time when I was misbilled for a visit I still got it sorted fast and easy.
I have had multiple bad experiences with this company and could go on all day. To put things simply and bluntly, McFarland is in the business of money primarily and healthcare secondarily. If you have the option, do your research and look …
DON’T bring your baby here. I’ve had multiple horrible experiences here. They were extremely rough with my newborn and picked her up without supporting her head at all! She is normally a very content and happy baby, barely even fusses. I’ve …
Billing has been TERRIBLE this past year. I have a $20 copay for every office visit. Our baby was in and out of the clinic for RSV/Respiratory Infections/ear infections a lot this spring & everytime I asked them about paying my copay & …
Overcharge
waste of money
I honestly like them.
Might as well go to the ER first.
My tinnitus appointment went well!!!
Didn’t look comprehensively at my entire ear nose and throat. Only looked at ears and barely at my nose
Front desk staff was extremely rude
Wonderful and caring physicians and staff in Ames. Easy to make an appointment.
Awful doctors who do not care for their patients. You are treated as number instead of a person.
I asked these cons a few times months ago if I had any bill and they told me no multiple times. Now I have a bill in collections because of these fouls not telling me.
I have had only two docs that I wasn’t happy with-and that’s in over 2decades!
Been here twice and both time has the appointment rescheduled. So disappointed cause after long wait and still couldn’t get in. Worst experience ever
The radiology department is a joke…. what 8 yr old needs to be left alone with complete strangers for a huge nosey test
Waiting almost 2 hours for a single x ray
Horrible service. Never have I had to wait an hour and a half to get into an “Urgent Care”. Especially when there was only 1 person in front of me.
I went to see my dr. In ortho the carpet in the lobby had stains all over. The stains where there a mouth a go when i was there. Makes me think the hole clinic is dirty.
McFarland Clinic, Carroll, Iowa, has exceeded my expectations so far. I’ve been going for a month and they have found more wrong than the local clinic I was going too.
Allergy doctors and nurses are absolutely amazing! The receptionist on the other hand, so rude! Not even just to me. I’m sitting here now waiting for my appointment and she’s rude to the people calling! So unprofessional.
The WORST customer service possible. The office staff at adult medicine treats you like a peasant. Rude, arrogant people too busy to bother with helping you.
Professional and friendly staff. Top notch doctors and nurses. Wait times can vary, but I know they’re taking care of others and I’d want them to take their time to take care of my family as well.
Lady in the financial department is a puke. She was still sending bills to our address from 4 years ago, we told them to switch it to our new one forever ago. Then when we get there she acts like a jerk and acts like it’s a hassle to change it. I’m officially switching docs, this is a terrible clinic.
Customer service was low quality and didn’t even try helping me when I have been looking for somewhere to get tested. The coronavirus hotline is extremely slow for such a widespread state of emergency. There seemed to be no desire to help either.
There are a few good doctors here. But in my experience many of them and many of the staff are inhumane and incompetent. Our community deserves better than this.
Sent my bill to a collection agency instead of contacting me a second time, when I had lost the number. It had only been a month. They never answer their phones in a timely manner and it is impossible to get through to hearing center. …
If you have children DONT GO HERE…. I spoke with this clinic 2 days ago due to my son needing an MRI done, hes 8 years old…. I drove over an hr to come here to be told due to HIPAA I wasnt able to be in the room or see him during the …
Horrible, take any other option.
8 years later still the absolute last place you want to go. …
Truly disappointing. I’ve called four times to try and make an appointment, and had to disclose my medical concern to four different receptionists. Each time I’m told to call back tomorrow and see what’s available. It feels near impossible …
I have dealt with McFarland Clinic in Ames and Carroll for many years. I have always received excellent care from everyone associated with McFarland. I highly recommend them.
What has health care come to in this country.. this clinic wont see you if have any past due balance even as low as of 200 dollars even if you have a life threatening condition and are willing to make a payment but it’s not the amount they want. May as drive a little farther for better care. This place will let you die..
We love Dr. Patton. She has been my daughter’s doctor since she was born at the hospital.. she now goes to Dr.Wheeler the allergist also..love him to..my daughter hate shots..they are very good with her..now she getting allergy shots every week. It is tough beening a 9 year old that has to stay in due to high pollen..
Went to Dr. Graveline for GI. Paid $250 because it was a specialist appointment. Got in and explained my problems and was told it was typical and I just need to take Metamucil. The whole time I felt like he was just trying to get rid of me. …
Got a bill and the very next day a letter saying it was 60 days overdue. Called them to let them know that we didn’t get a bill before this one and she had the audacity to say we did!! No…it would have been paid if we had. They didnt even …
A total ripoff, very representative of US healthcare. Funny part is – I can write a million of 1 star reviews and nothing will change, because hospitals control the number of residencies and only “the brightest” become doctors. Basically I …
Had an appointment at 11:15am still sitting in patient room waiting to see orthopedic doctor and it’s 12:10pm now, been to nurses station once now and was told we were next. How is this acceptable, I have a successful restaurant in DSM, so …
As a registered nurse for over 11 years I can say this is among the worst medical care I have ever seen. I cannot speak to the other providers in the clinic, but Amy Hawthorne, PA-C needs to either be reeducated, or take a very long …
Dr. Stith is a great Dr. and really cares about his patients. His staff are great people as well. If you need a primary physician, I highly recommend him.
Very good physicians however billing dept needs to learn some ethics, took my daughter to an appt at the sports medicine clinic , the receptionist said we both needed to go back in check in with billing, the woman in the office proceeded to …
They took over 30 x-rays on my 9 month old daughter and misdiagnosed her. They also did multiple labs on her for absolutely no reason! We talked to patient relations after going to the specialist, and they wouldn’t give us any answers. They did more damage to my daughter and family then the reason we brought her in.
Although our wait time was a bit long, it also reassures me that the doctors are taking their time with patients. Not rushing them thru like cattle for profit. We saw the ENT and were very impressed. I have one that lives in the same town …
I had Susan from the obgyn unit place my IUD. After experiencing the worst pain of my entire life to the point of being sick, I had an ultrasound to see if it was put in correctly. I was told, “it needs to be pulled” after discovering it …
Welvome to McFarland, where your symptoms, ailments and/or pain can be diagnosed with a 3 month wait for a video chat by prescribing ibuprofen. This is by far the most unprofessional, money hungry hospital I have ever interacted with.
I spent 16 days on the 13th floor, and now take my son to pediatrics here with Dr. McNew. …
These people take great care of their patients. But because of Covid I was separated from from my Dad. Not able to be with him during labs and other appointments. He very well could have gotten moved. And he was without me being told. Let caregivers back in.
I waited 3 hours to have a cast removed. No one was apologetic, nor communicative of why. I found a primary care provider in Nevada who didn’t treat me poorly and could prescribe an antihistamine without sending me to a “specialist”, with …
“Our lives begin to end the day we become silent about the things that matter”
McFarland, hands down, is predatory. They only seek your money to line their pockets. They care not for the poor, the helpless, the people who have no support …
I’ve had very positive experiences with radiology (many, many times, for MRIs, CTs, and x-rays) and orthopedics (multiple appts with Dr. Kaspar), as well as a few one-off appointments in other departments. I see many negative reviews here …
Excellent clinic…..using clinic facilities for 30 plus years. We are very fortunate to have a clinic of this large size with all of the specialties available in Central Iowa. Both Mary Greeley and Story County Hospital are very modern and support each other during any major events.
Tried rejecting work release due to medical condition. My neurologist at McFarland had prescribed wrong dose of medication. Now seeing Dr’s in Iowa City at the University of Iowa clinic. Mcfarland wouldn’t sign a work release but signed …
Went in, waited at least 30 minutes past appointment time. Level of care was fine, I got the necessary referrals and so forth. But then, for follow up calls, you have to call back several times to get the doctor to look at whatever message …
I treated gastritis and visited several primary care physicians in the McFarland clinic, as well as did some tests and ultrasound. After reading the all negative reviews I was very skeptical, but all my visits were fine! Staff was always …
If you have sickle cell anemia or any other chronic pain disorder you should AVOID this place specifically Dr.Rudrapatna!!! He does not communicate well with patients. He does not take time to listen to patients. The doctor i originally had …
My son was just seen there by a Dr Kasper for workmans comp. I have been a nurse for 17 years and he was the worst Dr I have ever seen. My son had injured his hand at work about 1 month ago and has been doing PT, and PT told him he has …
My experiences here have always been positive. I have visited for a number of issues and my doctor has always taken me seriously, even doing research for my condition to provide an adequate response. …
Countless HIPAA violations have been reported and no action has been taken – Administration will never take action against department managers due to their lack of ability to hire new staff. A supervisor specifically told me a patients …
i had lodged part of a silicone ear plug deep in my ear early morning .it couldn’t be removed a the office so i was referred here. he was able to remove it quickly and painlessly. i appreciate his kindness throughout the process. if i ever …
I’m in love with the doctors nurse and staff at McFarland clinic. I never had this much love from ppl. They really care. I’m crying cause it feels so good to have the Best Care u can offer me. Long as I get my candy and stickers for shot I’m good. I love y’all. Thank u for loving me.
Cardiology department was friendly and efficient. Dr. Rasmussen was very nice and explained everything and I felt confident with him as my doctor. He ordered an echo and chemical stress test.. The two ladies that did the testing were …
Scheduled an appointment for a routine physical. 10am on the day of the appointment, McFarland calls me to say the doctor had a “family emergency” and that they had been “calling his patients during the week” to let them know their …
Dr. Valerie Torgensen is horrible. She lacks the knowledge and critical thinking skills to provide even the most basic care.
She denied me antibiotics for a bacterial infection. When I questioned her, she …
I have to say that Chelsea NP (lily pad and care coordinator) just set me up with the best Allergy MD I have ever met. Dr. Brown is fascinating. He loves his specialty and loves educating. I have learned more in 1 appointment from this …
McFarland Clinic through the years has had its ups and downs as far as care is concerned. They are able to provide some great medical care, but it will come at a cost to you. We all know just how expensive medical care can be for persons …
I’m giving two instead of one because the office is okay. I just didn’t care for our son’s doctor. This would of been my last time with him before switching doctors but we’re moving anyway so it didn’t matter. But I did give him 3 chances …
Absolutely terrible healthcare operation consistently in every department and every location I’ve visited over the past ten years living in Ames. Physicians and staff alike are rude and dismissive at every opportunity. I always leave …
They don’t even deserve 1 star. So back in 2014 I had my appendix removed, at the time had no insurance so my bill through Mary Greeley was covered, however didn’t know this at the time McFarland will bill you since it’s their …
McFarland misbilled my mother’s account by $80. She was charged $80 more than what should have been billed for services for non-hodgkins cancer treatment. My mother aquired Co-V2 virus after she completed the maintenace portion of her …
I had to have lab work done at the McFarland Clinic in Ames, and I was very pleased with my experience. The receptionist at the lab was very pleasant to me and the other patients waiting to have their blood drawn. Most importantly, the …
They only give you over the counter advice. Save your money and just go to your local pharmacy. Had a 104 fever with Covid and they did nothing for me even when I requested.
Went here for a covid test and got a bill in the mail for $200. You are better off anywhere else. …
I have always had good experiences with McFarland clinic along with Mary Greeley, I’ve been coming to this clinic since I was a kid for general medical needs and everyone has always been super kinda and pleasant. Even one time when I was misbilled for a visit I still got it sorted fast and easy.
I have had multiple bad experiences with this company and could go on all day. To put things simply and bluntly, McFarland is in the business of money primarily and healthcare secondarily. If you have the option, do your research and look …
DON’T bring your baby here. I’ve had multiple horrible experiences here. They were extremely rough with my newborn and picked her up without supporting her head at all! She is normally a very content and happy baby, barely even fusses. I’ve …
Billing has been TERRIBLE this past year. I have a $20 copay for every office visit. Our baby was in and out of the clinic for RSV/Respiratory Infections/ear infections a lot this spring & everytime I asked them about paying my copay & …