Sunday
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Went in for passing out and extreme heart pain. Was sent home after an EKG because it was “normal”. Doctor seemed busy and interrupted me quite a few times when i was telling him important things like family history. Nurse who triaged me was rude aswell. Not happy
After waiting 3 hours at RIVERBEND I Went to McKenzie- willaminate I was called back after 2 minutes and was seen Right away I will only go here for now on
I HAVE ALWAYS HAD GOOD RESULTS WHEITHER I WAS A PATIENT OR JUST VISITING, I NOTICED SOME COMPLAINTS AND CHUCKLED,THEY REMINDED ME THAT, SOME WOULD COMPLAIN IF THEY WERE HUNG WITH A NEW ROPE!!!!
This is the worst hospital I have ever been in I wouldn’t bring my dog here I walked through the door by accident I’ll never return going to speak to the hospital administrator later today they take better care of you at Riverbend
Very kind fast an efficient, did additional test to verify concern, was not pushed through like some hospitals do, very very nice environment, I would choose that hospital over any other hospital anywhere !!!!!!!
Thank you
Very disappointed with doctor . explained nothing . did not tell me what meds were given or blood test other than doing a wbc . sad use to be more personal experience.
Well I new it would be more than 30 minutes, maybe 1.5 or 2 hours but over 4 hours, still waiting to see the PA. No one even comes to check on us, not happy. I would recommend you to go somewhere else.
Worst service and check out times ever. So much for quick wait times and getting you out quickly. Rude people working front desk checkout at emergency. Spend most of thier work time gabbing about everything except work.
The staff was very professional, friendly and helpful. They were very busy and still kept people moving quickly. I was very glad I chose their emergency department.
On Monday @ 2:35 I went to your emergency room with breathing problems.The only reason was because the VA clinic here does not have an emergency room.I waited patiently for more than THREE HOURS without being seen.I warn everyone to avoid …
I was in this hospital five years ago and it’s not running under the same worker, it’s now a private hospital, not Mckenzie Willamette medical center but spring hospital, it’s cool and the nurses are nice sometime not all the time
I wish I could rate a zero. Never again will I come here to be treated by incompetent er staff. Flu symptoms and they never tested for it, assumed it was my asthma and sent me home with a fever and blood pressure 161/107. I will be contacting human resources
Recent surgery went very well I was super happy wth my dr Amy McCarthyshes wonderful the nursing staff was excellent I’m getting better because of their care they were all helpful thanks for taking good care of me5/12/2021
Horrible hospital. The doctor seemed genuinely confused when I said I wanted to know what was wrong with me. She thought I’d just take pain pills and leave. I still have no answers. Will never go back.
When I had total knee replacement in July 2016 the nurses at mckenzie-willamette were wonderful my room was very clean all the time they never seemed to be disturbed by me calling them at any time during the day or night or how often I had to for help to go to the bathroom or anything they were absolutely awesome
Brought my friend in the staff DOES NOT wipe down seats in emergency room after people leave. After I complained I was told it’s not the law, however the Security guard suddenly started wiping off chairs. Kind of fishy
Terrible you may be seen by a doctor not employed by the hospital without knowing in advance, and have to pay separate bills that are outrageous for what they
say are facility fees on top of out of service doctor bill. It’s no secret they charge 3 to 4 times what they actually pay.
Went in for a blood draw. The guy butchered my arm. He ruptured the vein so now there’s a massive bulge at the site where the blood was taken and I can’t fully extend my arm without pain. His bedside manner was also lacking to say the least.
I’ve never seen such a gross, unsanitary, Emergency Room in my life. This place should be avoided at all cost. The staff is terrible. Attitude triage nurses. And the most terrible smell of the waiting room!!!
ER visit a 10 plus, Dr Bowers went above and beyond. She patiently answered all questions thoroughly, frequently visited to check on my wife and we never felt like just a number. Thank you.
Do not come here if yu need quick service , theyll have you waiting for an hour in the waiting room .Worst medical center I’ve ever been too . I went here just to wait an hour in the waiting room , even tho I couldn’t breathe & 3 hours in a …
Dont even waste your time! I brought my son in today and they forgot about us. Then when I let them know we were leaving the doctor ran in and told me what my son had before she even looked at him!
I feel like they stole my money and time.
Best care I’ve ever had. All of the nursing staff was fantastic & took excellent care of me. I live in Eugene and drive all the way to Springfield. That’s how great I think they are!!
I was having a mental health crisis due to lack of medicine, and everyone was very patient and kind. The social worker was able to get info from my new insurance company enabling me to get back on regular medicine.
I would give these guys zero Stars if I could because I had knee replacement done on December 14th of 21 and I would have gotten better treatment if I had gone to Green Hill animal hospital because their joke I would not go to this hospital …
Been waiting for 3 hours with my mother. We brought her in for multiple reasons and her pain level is an 8. They have taken in 5 people that came in after us for less issues. This is the most ridiculous circus I’ve ever seen. If your in pain DO NOT COME TO THIS HOSPITAL!!!
Worst hospital in the Eugene/ Springfield area
Waited 2 1/2hrs and sill had not been seen.
Others who came in after my wife did were taken back to be seen. …
I came in for Chest and back pain and was in a bed in a matter of minutes, every worker explained what the were doing very well, was very nice, and had a good sense of humor. Made a stressful situation… well… less stressful.
Some very rude staff members. Cut me off mid question with a snotty “answer”. I realize that they deal with alot of crud, but medical PROFESSIONALS should have a more caring and patient demeanor. Taking our needs elsewhere. (Cardiac- ER)
The so called 30 minute visit only means someone says howdy, and asks what’s seems to be the problem… Then you are sent out to the waiting room for hours. After 3 hours we left as some older woman said she’d been there for 6 hours and still hadn’ seen a doctor went to PeaceHealth .. Deceptive advertising.
heart doctor was great ! the ER dr hoyt did not listen when i told NO morphine ! he gave me 1mg followed by 6mg from the floor doctor cyterynbaum for a hour and half which stopped at 7 ;15 am and by 9 ;30 they had written a report which in …
Absolutely terrible. In the past the er was swift and very efficient. Tonight there were about 5 people and they seemed to lose track of 4 of us. Hoping the good staff is dealing with COVID because the current er staff has absolutely no …
My mom was taken to this hospital mind you she is 74 years having falls, blood sugars out of control, having black outs this is why she was transported into the hospital. Their employee who is a friend of my uncles goes into her room and …
I am currently waiting to be released from McKenzie-Willamette hospital after a week stay for major surgery. I would like to take a few moments to thank all off the staff from admission to discharge who made my stay here as good as …
After two horrible back to back visits to Riverbend hospital’s ER, where they stick you in a waiting room for 4 hours. We decided to go to Mckenzie Willamette. We are so happy that we decided to come here! Amazing and rapid treatment! Got …
ingrown toenail. The last time they cut it for me and sent me on my way, well this time it was the opposite foot, and the “doctor” refused to fix it. Bruh…I can barely walk on this thing. Quite inflamed and mildly infected he refused …
For anyone thinking about having a baby here, don’t. If anything goes wrong, the delivery support staff panic. They lack the knowledge and skills to properly resuscitate a baby. They are not open and willing to learn the current recommended …
I had a staph infections and my hand caused by a spider bite and have to go to the ER. I was in and out in less then an hour. Staff was very nice and considerate. The doctor that dumbed, cut, and drained my hand was very considerate of my fears. Thank you
Went into ER three times for a kidney stone. Everyone was helpful, kind, and caring. Couldn’t have asked for better nurses and doctors. Even the cleaning lady was kind.
I went here a while back when I broke my arm I was very severe. I broke my radius my ulna and my wrist. I came around 5 in the morning and left at 8 at night. There was terrible service even thought I got token care of right away. The …
I love this hospital. I have been going there for years. Once in a while you might have someone who had a bad day but for the most part the care I have received has been great. Just had surgery in March and was in the heart wing. The nurses were so very kind to me.
Sat for 3 hours with my finger basically cut in half. Didn’t get nothing for pain. Ignored me when i asked for help and told me sit and wait. Then finally called me back to Just put me In a room with screaming children. Told me to wait in …
Dr don’t discuss anything with you order tests without your permission! You could have something seriously wrong and nobody talks to you nurses don’t even know! The nurses are sweet but they know nothing!!!! Only great dr so far is the urologist !!!!?
I had knee replacement surgery and I found the hospital to be extremely competent, professional and caring. Nurses and doctors treated me with great courtesy and respect. The facility was very clean and well maintained. It is my hospital of choice in this area.
The drs and nurses are very nolagable. They treat you like a person not a number. I’ve been going here since 1995 with all my kids. Wait line is always shorter then Riverbend.
My right arm broke and it took them 3 weeks of x-rays to figure out that they didn’t know what was wrong with it. I had surgery for my right arm. The doctor completely wrecked my arm- he misaligned the elbow, destroyed my cartilage and …
I had stomach cramps and went to my doctor for a full checkup. He did a full set of lab tests and a full exam. He thought there was a slight chance I might have appendicitis and told me he had talked to McKenzie Willamette to schedule a …
I’m sure many if not most of the doctors and nurses at McKenzie-Willamette Medical Center are skilled, caring and wonderful people, but their business office is unethical and unavailable. My wife was charged $2,500 for a ROUTINE …
My partner began vomiting profusely. After 8 hours of no sign of improvement we went into Mckenzie Willamette. We were subjected several men eating food while she was puking. They told her it was food poisoning despite the fact she had not …
I LOVE this hospital! I have given birth twice here. And I’ve also had emergency surgery here. It is an amazing hospital with wonderful caring staff. They have been working on expansion and remodel to make more accommodations for their …
their facility is run ok staff great but theres a major corruption issue with this FOR-PROFIT business. Their methods for billing and their methods of lying to yo about the costs before a surgery and their co-ordinated fraud with your …
DO NOT COME HERE!! I came for a severe abcess in my mouth, swelling into my eye socket. It was an emergency and I needed antibiotics and meds to get me through to my dental appointment the next day. They checked me in. The triage guy was …
I sat in this hospital for 3 hours today because I am pregnant and my doctor said I need to go get fluids after 24 hours of not keeping anything down they were so backed up they sent me home with nothing told me to drink Gatorade which I explained anything I drink comes right back up I’m disappointed
Go sonewhere else. I had a baby here and I told the nurse no cervical checks because my dr said to tell them not to and to tell them I needed to wait for a certain medication before I could be checked. The nurse just sneered at me and said …
The worst experience ive ever had here. First off there new ER area is trash and way to small for people to get around not including the 2 hour wait just to be seen for my 2yr old and then had to walk clear arcross the hospital to another …
If I could give 0 stars I would. The physician I saw refused to even administer IV fluids. I was in severe pain and asked for IV’s. No narcotics, mind you, just a simple saline drip. The next night I was so severely dizzy and near fainting …
I prefer Mackenzie Willamette hospital to anyone the whole staff is nice great service you feel like you stay at your home because of their smile and happy face. I’m telling you it started from when you get out of the car and the staff is …
The ER receptionist is super rude. Was there at 7:19pm 4-4-2019. She kept sighing like I was a huge inconvenience. I don’t need others to make me feel important, but I also certainly don’t need people working in a customer service position …
Carol just had the best, most pleasant and easy MRI ever! The sedation helped perfectly, nothing at all like my recent attempt at another facility where I had a panic attack & had to get out of the machine. This was like a day at the spa. Thanks for all the kind attention and pleasantness.
Amazing staff! I had surgery to get my gallbladder removed and EVERYONE was nice, caring, helpful, professional, complete, encouraging, warm, intelligent, and the best all around medical staff I’ve ever seen or experienced. 100% recommend for all your medical needs!
A week ago I brought my son there from the coast for back surgery by Dr Miller. As a mom I must say I was a nervious wreck but my son never had better care by the nurses as well as the Dr himself. They were wonderful!! Took number 1 care of …
Left me sitting im waiting room for over an hour, after my Dr. sent me in for a neck injury. I was the only one in there when I arrived. Finally left, after listening to 2 people hack their guts out and no one caring it might be Covid. I …
Mark Brauner is the worst doctor/ER doctor I’ve ever dealt with. He made the visit not only not worth it, but left a bad taste in my mouth. He never did anything to look at or fix my problems. He was also very cocky and didn’t help at all. I will never return to this hospital and I recommend you do the same.
My husband, sons, grandchildren and myself have always been given immediate attention upon arrival. Three of our visits were in dire need of quick attention. One each of these we were taken care back and treatment started in 5 minutes …
My daughter went to the emergency room because she was told by urgent care and her pediatrician that her IUD moving had to be seen by an emergency room position. She spent six hours in the emergency room only be given Tylenol ibuprofen …
Went with a family member for an ambulatory procedure which is their outpatient surgical center. The whole hospital was dirty and dingy from the minute we walked in. The pre-surgical procedures were done by very incompetent nurses. It …
I’ve had two good experiences here in the last few months. The most recent being robotic surgery with Dr. Gill. They were fair with my copay and gave me a discount. The pre op team is a very busy crew and took very goid care if me. I was a …
Came here with my bf who was in alot of pain! N they admitted him very quickly and took great care of him the nurses where awesome! He had surgery for apendicitis and they where very caring of him the doctor who did the surgery was great! …
I just had an emergency surgery there usually I always go to river bend , cause their care is way better and I’m right. I should have not gone to McKenzie. The night before I was to go home they told me I couldn’t have anything for pain …
As a veteran I would suggest going somewhere else. Treatment for a ruptured disc over Christmas resulted in mistreatment at the hospital for over 12 hours. The last hour they realized I was a veteran and was sent over by the VA. Their …
Front desk gave me false information, when I called back to let them know, they hung up on me. I called back and asked to speak to their supervisor they parked me on hold rather than do the right thing. Way to demonstrate what your really all about Mckenzie Willamette profiteers.
After seeing a eye doctor my wife was told that she could have brain swelling. We were referred to another eye doctor that then wanted a MRI done and some blood work. He then said that he couldn’t wait for the mri and told us to go to the …
I was at the ER last night. They got me in very quickly, all the nurses (I wish I could remember their names) were so nice! I was pleasantly surprised. My doctor (I also can’t remember his name) was also really nice and informative. Though I was there for 7 hours because they were so busy, they still took really good care of me.
Just watching people being treated and seen while being told I’m not high enough acuity although it’s been five hours and I’ve watched people walk back into the rooms and I’m confined with pain to a wheelchair! Even get attitude from the …
This is for all the Graveyard ER employees…
It was 2:30 am, my husband’s blood pressure was 220 over 110 (scary) and we were to fly to Hawaii in 3 hours from Eugene Airport. Of course we were concerned so …
Check your medicine and DON’T pay them up front unless you know they are right. They checked my insurance and said that I’d have to pay 20% out of pocket and they said if I paid now they’d give me a discount of 20%. However it turned out …
Labor and Delivery.
I saw another womans review and had to share my story too. The L&D nurses are horrible. I had my baby here. I was abused emotionally and physically. I dealt …
This post contains some information that may be a bit too much for some people and may be triggering. So, I was recently pregnant and had spotted with it being okay’d by my Dr throughout the entire pregnancy. Just before 9 weeks pregnant my …
I had a total knee replacement surgery in June 2014 and nothing but good to say about my treatment by every single person who assisted me. It is an amazing thing to be able to say, all things considered! The nurses, CNA’s, PT and other …
I had a horrible experience today for my visit to this hospital. I went in for a possible sinus infection and lower back pain with pain going down the upper part of both legs. The doctor came in and said “So what do you expect us to help …
On the 1st of June, 2017, my daughter our daughter went to bed with extreme abdominal pain, which worsened the next morning. We took her to McKenzie-Willamette the next day. …
My husband and I just returned from urgent care where we were refered to go to the emergency room (or could wait on a general surgeon referal that might take a couple days) since the urgent care physician assistant seeing us had never done …
You guys violated your own HIPAA policy. I went there to get medical attention awhile back for detox and asked the cahoots to be called; somehow the cops got called? This was an old warrant from a DUI and unrelated to the care I came for. …
Everyone treated me kindly and with care. Like I treated them. Amazing how far a smile and hi will do. I was in so much pain I knew the nurses could only do so much but they where there with kind words and ice. Chewing ice kept my mind free for moments.I will always be a McKenzie-Willamette.
We had to have our second child at Mckenzie-Willamette. We arrived this am at 7am to have my wife induced. River bend is where we had our first child and I stayed for 3 months or so during some health issues. Its a nice hospital so we …
My husband and I had our first child here, one of the nurses commented about a puddle of amniotic fluid being gross while I was in active labor. Lots of other reasons as well but not returning with any future pregnancy.
Terrible place. Will NEVER be going back. Here’s something Megan in finance won’t tell you. You’re going to get billed twice and expected to pay both. The nurses took my temperature and that was a $600 bill. Which they make sound awesome by …
I can’t believe the change in this hospital. It use to be a place I disliked a lot. But since all of their changes, things have changed. Not talking about their new renovations, I’m talking about the doctors and nurses. The doctors seem …
I recently had a knee replacement at McKenzie-Willamette Medical center. I am a former RN and have worked in several hospitals on the west coast. My stay was such a good experience I felt a need to write about it here. The nurses, PT, …
We are in the middle of a 4 day stint at McKenzie Willamette Hospital. We chose to have our daughter here after having our son at Riverbend almost 5 yrs ago. Birthing experience has progressed as closely to our birth plan as our …
The employees , nurses, and doctors were very friendly. From what I could tell the emergency room, bathrooms, and the examination rooms in the hospital seem to be well organized and very clean sterile. My only complaint is that they were …
How can a hospital send an 88 yr old woman home from the hospital when she can’t even go to the bathroom by herself? She is alone and can’t walk. Who does this?
As a hospital in general, McKenzie-Willamette offers great care. They have a system in place that allows you to see a doctor much quicker than at other local hospitals and when I asked for imaging they actually did it and found something …
My mom had a pacemaker procedure today and I have to say everyone there was extremely nice and helpful. They were very compassionate and caring. McKenzie went out of her way to help my Mom. She deserves some kind of recognition for patient devotion.
I gave birth here in March 2019. The nurses were really nice and helpful. The room was really nice and spacious. The birthing and breastfeeding classes were very informative. I would definitely go back.
I recently sustained a compound fracture to my lower leg. I had a bad experience with a rude ER doc a year ago there, so I was nervous about going back to MW, but this time my experience was awesome from the moment the medics got me out of …
My dad came for knee replacement surgery, treated well and great nurses. 4 days later in for an infection in his knee from surgery. Nurses were rounding hourly, very nice and helpful. Only complaint is their cable company. TV’s didn’t work …
I just want to share some good news I came down with covid 19 6 days ago and was very sick as of yesterday morning.well my daughter went and got me some Alka seltzer plus cold and flu tablets I mixed 2 tabs in a little glass of juice and …
ER Doctor didnt do the most basic check and instead forced me to wait over an hour for an ultrasound, and by then it had resolved the worst of it so it didnt look like I had problem, and so he insisted that nothing was wrong and I was just …
I had the DaVinci robotic surgery a week ago today at McKenzie-Willamette hospital. I have to say I had a great experience there. The nurses who were prepping me for surgery were all very nice. The surgical team was very nice and made me …
I was very sick so I went to the emergency room due to other doctors not wanting to care for me. The emergency wait time was minimal! The doctor who saw me took amazing care yeah! He realized how sick I was and gave me proper treatment!! If I could give 10 stars to Mckenzie willammett hospital, I would they are great!!!
Only go to this hospital if you’re ready to die! After four hours and multiple blood draws the Asian doctor in the ER demonstrated that she was clearly incompetent. after hours she had no idea what was actually wrong with me but we all …
Spent 3 weeks with the staff while they cared for our 82 year old mother recovering from emergency surgery, both in ICU for 1 week and then 2 weeks in surgical care. Very impressed with how thoughtful, caring, compassionate the vast …
My father has had to have many visits to the short stay department and I can’t say enough about the nursing staff in this unit! They are caring, professional, skilled and responsive. Each nurse that has worked with us has been wonderful …
I’ve been practicing dentistry across the street from MW for 25 years. I’ve had the opportunity to treat many employees and administrators. I’ve been in their ER for personal family injuries 4-5 times over the years. My son was born in the …
I usually come here for every emergency. But from now on I don’t plan to. They discharged my seven year old son without my approval. While he listened to me. He didn’t hear me. I felt we were just pushed out the door because they were busy.
Each time I go to McKenzie I’m treated very kindly. Last night I only had one negative experience with an EKG tech not using my correct pronouns, and it made me feel unseen and defeated. Later on in the respiratory ward, my nurse named Amy …
Everything was handled professionally and with care to the patient. No ER is fast but we had been seen twice by the doctor and RN in the first two hours. Our RN Sam made sure our needs were met and kept us informed all along the way. I …
Had a knee replacement done 06/09/2020. The nursing staff was unbelievable. They were attentive to my needs . The nurse and asst I had Jose and Lacey were right there helping me out in what I needed. Very patient with me. Had excellent bed side manners. Felt very comfortable and safe the whole time. Thank you.
I understand that this period of time is hard for everyone. However being hung up on 2x this morning by Michele. Not sure her last name because she wouldn’t provide it. Is not how you want to start the day. Roni, I’m assuming the manager …
I was experiencing a severe pain crisis, and the woman who checked me in at the desk right inside the door was efficient and friendly. I sat in the waiting room for less than 2 minutes when I was called. In fairness, there were only two of …
What a joke. I took my son to the ER for a head injury. The triage nurse was really slow and almost seemed incompetent. The physician was alright and not much had to be done so I was relieved, but of course got a lovely bill later and a …
My wife deliver our son there, baby was a bit early and my wife had a c-section so she had to spend 5 days there. At first the service was good nurses were good at doing their work but after a couple a days the service went pretty pore. My …
My visit there was fine. The billing was not. At the end of 2019 I received a bill for $250 and called to pay it. I was told on the phone that my insurance covered everything and I owed $0. After many months I received another bill for …
If I could rate this place a 0 stars I would in a heartbeat. I unfortunately had a horrible experience with one of the nurses here. She demonstrated xtremely unprofessional behaviors. HIPPA violations right and left. It seemed like they …
Short of staff the nurses seems to be under training not enough to help patients satisfied just not happy there much better at home care with my husband
My Husband had the best nurses while in CCU. God bless them, especially the male nurses who went out of their way to take their phone to him so he could talk to me due to his inability to use the phone.
Horrible service. I came in to the emergency because I am in PAIN and was told take Tylenol and fluids after 2 hours of waiting in the lobby and NEVER even seeing a Dr! NEVER!! Then they Swabbed my nose IN THE LOBBY and sent me home. …
Sign on the suggestion box reads “Caught in the act of caring “ I sure wasn’t feeling it! Wasn’t even a piece of paper to write a review to put in the box. Rude staff and filthy emergency room with trash all over the waiting room floor. …
My brother in law had a massive heart attack and was taken to this hospital. He is receiving excellent care. The doctors, nursing staff, respiratory staff, lab, and everyone has been great. They answer questions so you can understand what …
Got charged $440 for laying in an ER bed with no treatment. Was discharged when My leg stopped working and told to have a cabbie “help me into my house!” Went to Sacred heart and received emergency surgery. …
Recently went in at about 5 am for severe pain and vomiting. Was taken right back. They listened to my complaints, ordered necessary imaging, took care of the pain, stopped the vomiting, diagnosed the problem ( a large kidney stone) and …
Would give 5 stars if more staff but care for my dad was absolutely awesome. Very kind staff. Recommend highly. Going through the ER though will take time. Bring something to occupy yourself.
I believe the medical malpractice of my fathera surgery lead to his death. They knew he couldn’t handle another surgery but They put him through 2 more then the morgue because he was just a good old boy. When I walked in and I heard my dad …
We delivered here for our second child in February 2020 and had a great experience with the medical staff. I am forever thankful to the doctor’s and nurses who made a really scary day feel peaceful and joyful. The nurses are really magical …
4am my girlfriend had an Ovarian Cist. The healthcare team was very fast and treated us with kindness. I would choose this hospital over riverbend anyday of the week. The staff seem to have actual love, for helping people. Riverbend staff, …
Accompanied my husband for an ER visit for his dislocated elbow, and he was taken care of so well. Even before we entered the hospital, a kind nurse took sight of our situation and led us right to the front desk, where my husband was seen …
My experience of this hospital is very positive. My husband has had 2 knee replacement surgeries and I am currently taking advantage of the wound center. On every visit I have been struck by the cleanliness of the facilities, kind and …
The 30 minute pledge that the Emergency room uses really has the doctors and nurses in a grumpy mood. They are having to work even faster than a normal hospital to get patients in within 30 minutes so the treatment you get is quite …
Despite the promise of a less than 30 minute wait time, I’m on hour 2 in the waiting room after coming in for a life threatening infection. In the two hours I’ve been here, they have put 4 people in rooms. Upon calling the hospital …
I had my left hip replaced Valentine’s day and the right hip replaced yesterday Absolutely wonderful experience both times.Outstanding team.Nurses Rene and Michele couldn’t have been more helpful and CNA Rachael was awesome.My Physical …
I would this ER zero stars if I could. On July 19, I was in a really bad bike accident. For over I haven’t been able to walk on my own, I am sick all the time, I am always falling down. On the night of Aug 17, I went to the ER and …
Good care nice people like Steve, Ron, Drew, Dr Hitchcock, Dr. Viramontes, Ross, Brittany, Sarah, Dr MacGyver and many others I just can’t remember all their names. Go with Springfield and avoid all that nasty horrible Oregon Medical Group …
The ER staff was excellent but after being admitted 90% of the staff was awful. They were rude and degrading, it was seemed simple needs far and few between were annoying for them. I’ve been waiting in my room for example now for 2.5 hours …
I would have given 5 stars if it wasn’t for one nurse that was terrible and honestly, the outdoor appearance of this hospital isn’t the best; the remodel construction is taking forever to complete! HOWEVER, my husband and I chose this …
You really can’t ask for a better experience than the one I had today at McKenzie Willamette. I was having an issue with my heart and staff here sprang into action…and I do mean sprang. Within 10 minutes they had me on an EKG and we …
I had to go in with the in ability to swallow. The whole staff is on top of it and got me right back. Unable to do it with medication they sent me right back to the IG doctor. Without much delay I was back in surgery. From checking in and …
Nurses are incredible- compassionate, warm, knowledgeable, and really take the time to get to know you and go the extra mile. Big props to the L&D team. Doctors are phenomenal as well. No exceptions, everyone was amazing over dozens of different care providers we had here.
I went the ER with a knee injury and can say it was the best experience possible! Every person I came in contact with was fast, professional and very pleasant. Bed side manner was amazing! My RN and the young man that helped with my brace …
Took my mom to the ER hands down the most caring, sweet, helpful group of individuals!!! From the moment you call to, registration, the blood person, nurses,Dr. Absolutely amazing I’m beyond grateful for their care and concern for my mom can’t thank them enough for their service, compassion and actually caring!!!!
I have received excellent care from the emergency department at this hospital twice this year. I went in with chest pains a few months ago and was seen immediately and had very attentive and very kind care from the nursing staff and the …
I wanted to apologize for the medical staff having to put with me. My last visit didn’t go so well and it’s not the staffs fault. I promise I won’t come back to the er. Dealing with cornic gut pain sucks… I am over it anyways thank you guys for everything.
Medically gaslighting facility
I have fibromyalgia and they would not give me proper treatment for breakthrough pain from an assault that took place earlier and caused me to flair up in pain
Shame on these doctors
Im so un happy with this place we recently came and had our child there and that was all fine. I did a self pay and payed for everything right away. But then we get a bill later on for the midwife that was there. I figured when paying that …
Their claim is that they’ll see you within 30 mins. From what I’ve seen, they actually do. Every person who comes in is taken back almost immediately, including my husband. Then, a few minutes later, they’re spit back out into the waiting …
There was a few nice nurses and doctors. But aside from that I went in for bleeding through 3 tampons an hr, with my 6 month old because I have no babysitter whatsoever. 3 different people that were AFTER me got checked in, and out before I …
My boyfriend went in with a 7mm kidney stone. He was in intense pain, about a 7. They saw the amount of pain he was in but let him suffer for over an hour before getting him back. Because of Covid, he couldn’t have anyone come back with him …
I was suffering from heat stroke and was rushed to McKenzie Willamette by ambulance. I was scared because I didn’t know what was happening. My body was on fire, I couldn’t stop vomiting and I had the most horrible case of vertigo where I …
Staff in the ED are really amazing. I’m a difficult IV start, and I had to get poked 9 times to start it. All the nurses were incredibly kind and tender. Im a chronic pain patient and usually get turned away from most EDs because they think …
In the ER at McKenzie Willamette, there’s a male nurse who goes by the nickname Crow. While experiencing the worst time of my life, Crow took the time to listen to me and quickly became my advocate, my voice, and the kindest staff member to …
Dr. Shune – our anesthesiologist during my wives C-section was on his phone during the surgery, while my wife was struggling through pain and feeling way too much pain during her surgery. …
McKenzie Willamette emergency room does have shorter wait times than Riverbend hospital which is nice, but the difference in care is severely noticeable. …
The staff who I have encountered here are just wonderful, for the most part. When I had my son here, the nurses and CNAs were always super helpful. This hospital doesn’t seem big and big business-like but instead manages to keep a small town feel to it
Jeanette in ER. Took great care of my mother. she is an ER nurse and she had multiple people admitted without a room to go to. She was smart funny kind and very compassionate. Above and beyond in patient care. Thank you for taking care of my momma.
It was good for the first day going in to give birth to our 3rd child but since the 1st shift change we have not had one nurse for a full shift, everyone is getting half days, not passing on info, and now they said they would get us out …
This is a horrible place. They wanted me to DNI my mom and when I said “no!” They put a bracelet on her after I left!!! Then I was scolded for my “negative energy”. Yes, I know, You Are Sorry To Hear…,
Worst hospital I’ve ever experienced. Got no help, asked for medication, help, pain management, and nothing. Left in an ER room without care for hours. Horrible.
Call center billing department was having trouble with my insurance issue. I spoke with the Patient Access Director at Mc-Will and she was great took care of the problem in just a few minutes!
Never before have I ever been treated so poorly in a hospital. You people are playing with people’s lives and it’s not a game, but thats just how I was treated. Like I was not worthy of service.
Got triaged right away. Got labs done quickly. Got in a room without a long wait. Every phlebotomist, nurse, doctor, and ultrasound tech was kind and caring. Couldn’t have asked for better.
People were extremely attentive and went out of their way to ease your nerves and make you feel comfortable. I had a great experience and highly recommend this medical center!
i waited to be admitted for hours and hours while vomiting and being very sick. twice on two separate days i was sent home saying “i was fine”. turns out i went to a different hospital and stayed for 3 days, i was very sick and weak. i have …
I went in for surgery on a Friday morning and everyone was nice, from check in with billing, to prep with the nurses. The surgeon, anesthesia, post-op care, top notch and kind. Maybe some reviewers got someone on an off day, being kind is …
I’m a chronic pain patient I use the er more than j would like. I love the majority of the staff they are very kind. I injured myself and was in just the other day and Dr Shnapper was really rude and dismissive. Argued with me about what …
I’ve been to the ER personally multiple times as well as for my kids and everytime its a joke they make you wait hours just to barely do anything to help at all. Seriously tried to get x-rays for a SLIVER in my daughters foot after waiting 3 hours obviously pointless and now still waiting to be seen. This place is a joke
My husband had a short stay procedure recently. The crew was exceptional- the entire team, from those picking up the trash to the Physician, thank you all caring for my husband as one of your own.
Was in ER on Oct 29 from 1:30am – 4:45 am and finally left. Was never seen except for triage nurse. I’m 75 and had a UTI that came on fast and bad. Tried to go to OMG Now on Cresent Dr but they had no openings Friday evening or Saturday. …
Very unprofessional hospital. Communication from nursing to PT to case manager to doctors were never on the same page treating my brother. We had no idea if he was staying months or weeks or days…. They argued amongst themselves ….we …
This year I went into McKenzie and I waited four hours in the lobby when I couldn’t talk or swallow because of my tonsils. they did a swab test for strep. waited an hour or more for that result. I was never given a paper or anything, the …
5hr waiting in the ED to have a doctor look at my son from over 3ft away from him, just to tell me to take him home and have him drink water. Are you kidding me? He was coughing so bad he was vomiting and the medication was causing him …
Our family asked for a palliative care assessment for my elderly father-in-law. They said no and sent him home with a urinary cath as he is no longer able to urinate on his own. Very poor communication about his medical status and his …
I just have to say how impressed and blessed with the care McKenzie gave my two year old daughter yesterday in the emergency room. Mark Brauner, DO was just amazing, he was very clear with his words. I felt he truly cared about my …
This is my second absolutely horrible experience at this ER.
My first was back in April when I went into anaphylactic shock and a seizure.
I was sent home and had a seizure the next morning and went back to the ER. …
I came in with a serious head injury and was in their waiting room for over an hour and still was never called back. I asked why and they said they had no beds available. I looked around me and there were no other people in the waiting …
This hospital has gone down hill. If you work in the ER I am sorry. When my physician sends me to the hospital due to dehydration (and other health issues) that doctor saw the problem. I did not diagnose myself. When your ER physician tells …
Just got out of the ER, and while it wasn’t a fast visit, all the staff that I dealt with were very nice. There was one exceptionally nice RN Tanya, I really do believe that she actually cares about her patients, not that the others don’t, …
I don’t know what’s going on these days, but with my wife’s needs, the waiting is too long, literally 6+ hours for simple treatments for her heart and anxiety issues. Why such a long waits? Is it because of staff shortages or they just …
Worst ER experience of my life. I arrived at 12PM expecting a long wait time. Understanding that there are plenty of people besides me suffering in pain. First thing I noticed was the heavier set security officer was disrespectful to the …
I broke my wrist (zero stars; do not recommend) and my EMT friends recommended this ER for a shorter wait time. I was triaged quickly by efficiency queen Regina and treated by Dr Wright. He assembled a team quickly to ensure I was safely …
I was visiting my daughter and family in Eugene when I experienced vision loss. McKenzie was recommended by immediate care Dr. From the time my wife and I arrived the care was amazing. Very short wait to see a Dr. To our surprise the ER Dr …
Wait times are not too long. But that depends on how busy they are or how severe your symptoms may be.
Went in for passing out and extreme heart pain. Was sent home after an EKG because it was “normal”. Doctor seemed busy and interrupted me quite a few times when i was telling him important things like family history. Nurse who triaged me was rude aswell. Not happy
Terrible care.
Amazing staff
Great Doctors
$153.60 for nothing
Only hospital I go to
Very disappointed with the staff.
Worst hospital in the state
Fast care and kind people
Very helpful kind and respectful…
Excellent Care. Nice facilities
Great place to work and get treatment
They ran a milking scame in the er
Thank you!
Great no issues at all
Careful with Co Vid -19 for patients.
I love this hospital will never go anywhere else
Quick, efficient care in the ER
Won’t be bringing any more patients to this ER again.
Staff was friendly, competent and the entire experience was concise and pleasant. Thank you!
30 min ER pledge turns into waiting in the ER for OVER 2 HOURS
in one room all the time it was great
Tweekers helped with in minutes, but kids have to wait nearly two hours to be seen…. what BS.
Nice folks.kaia Levi tiffany
Stacy Chelsea
All of em super sweet!
Outdated medical supplies with a very caring staff. Fast in and out of the ER
30 minutes.. not even close been here for 2 hours njow and still waiting to see a PA…😠 …
After waiting 3 hours at RIVERBEND I Went to McKenzie- willaminate I was called back after 2 minutes and was seen Right away I will only go here for now on
Rip off 😬 way overcharge. Don’t go here never pay any money in advance if you cancelled you can’t get you’re money back 😬 …
If you look at reviews and see who mostly gets replies for comments. Everything you need to know.
I HAVE ALWAYS HAD GOOD RESULTS WHEITHER I WAS A PATIENT OR JUST VISITING, I NOTICED SOME COMPLAINTS AND CHUCKLED,THEY REMINDED ME THAT, SOME WOULD COMPLAIN IF THEY WERE HUNG WITH A NEW ROPE!!!!
I’ll let you know later I’ll be having surgery there May 25th see you then
I had an ER visit and everyone was as helpful and professional as you could want.
People are uncaring and greedy. All they want is your money. I will never go there again, even if im dying. Go to Riverbend.
Lots of patience for an impatient man like me very very sweet and very caring every single one of them
This is the worst hospital I have ever been in I wouldn’t bring my dog here I walked through the door by accident I’ll never return going to speak to the hospital administrator later today they take better care of you at Riverbend
Iam in the hospital hoping that ill get better soon I know its going to be a while I want to thank every one for there prayers
Stupid hospital. They say oh you will only be here a half hour. We have been her for freaking 4.
Thank you for your visit! Now sit in a chair while we gladly ignore you for two hours!
Tech Jen is professional & competent always keeping it in the healing process.
Love this hospital the staff are very nice and kind. After a horrible experience at peace health university this is the only hospital I will go to
Always very busy but they get you in the back quickly
There is no chapel there at the hospital.
That should be all you need to know.
We have all been sitting in this waiting room for hours. They may have remodeled this place but it still sucks. Go to Riverbend.
Absolutely horrendous treatment of my daughter, I would never recommend McKenzie Willamette to anyone.
Some of the rudest staff I have ever experienced in a hospital. Dirty room, uncaring and provoking nurses… just the worst!
Very kind fast an efficient, did additional test to verify concern, was not pushed through like some hospitals do, very very nice environment, I would choose that hospital over any other hospital anywhere !!!!!!!
Thank you
It was the longest wate, the front desk pretends not to see you and it smells like poop, if you get in!!!! the doctors are good
I went to the er and was called back for treatment before I even took a seat in the waiting room. Treatment was quick and friendly.
Very disappointed with doctor . explained nothing . did not tell me what meds were given or blood test other than doing a wbc . sad use to be more personal experience.
Worst hospital I’ve ever been too don’t recommend it. I’ll just leave it at that!!!
Ron’s reviews ” Welp got out of Easter lunch with the family” great staff very friendly. Thanks ER for taking care of Ron.
Well I new it would be more than 30 minutes, maybe 1.5 or 2 hours but over 4 hours, still waiting to see the PA. No one even comes to check on us, not happy. I would recommend you to go somewhere else.
At the ER: Super fast process altogether. We were seen immediately. We were in and out in 2 hours! Highly recommend!!
Worst service and check out times ever. So much for quick wait times and getting you out quickly. Rude people working front desk checkout at emergency. Spend most of thier work time gabbing about everything except work.
The staff was very professional, friendly and helpful. They were very busy and still kept people moving quickly. I was very glad I chose their emergency department.
On Monday @ 2:35 I went to your emergency room with breathing problems.The only reason was because the VA clinic here does not have an emergency room.I waited patiently for more than THREE HOURS without being seen.I warn everyone to avoid …
I was in this hospital five years ago and it’s not running under the same worker, it’s now a private hospital, not Mckenzie Willamette medical center but spring hospital, it’s cool and the nurses are nice sometime not all the time
I wish I could rate a zero. Never again will I come here to be treated by incompetent er staff. Flu symptoms and they never tested for it, assumed it was my asthma and sent me home with a fever and blood pressure 161/107. I will be contacting human resources
Recent surgery went very well I was super happy wth my dr Amy McCarthyshes wonderful the nursing staff was excellent I’m getting better because of their care they were all helpful thanks for taking good care of me5/12/2021
Horrible hospital. The doctor seemed genuinely confused when I said I wanted to know what was wrong with me. She thought I’d just take pain pills and leave. I still have no answers. Will never go back.
When I had total knee replacement in July 2016 the nurses at mckenzie-willamette were wonderful my room was very clean all the time they never seemed to be disturbed by me calling them at any time during the day or night or how often I had to for help to go to the bathroom or anything they were absolutely awesome
Brought my friend in the staff DOES NOT wipe down seats in emergency room after people leave. After I complained I was told it’s not the law, however the Security guard suddenly started wiping off chairs. Kind of fishy
The doctors and nurses and staff were exceptional! Compassionate and caring.
Happy and positive. Thank you nurse John and doctor Hoyt !
Both of our two children were born here, excellent service and staff. Thank you so much everyone.
Terrible you may be seen by a doctor not employed by the hospital without knowing in advance, and have to pay separate bills that are outrageous for what they
say are facility fees on top of out of service doctor bill. It’s no secret they charge 3 to 4 times what they actually pay.
Went in for a blood draw. The guy butchered my arm. He ruptured the vein so now there’s a massive bulge at the site where the blood was taken and I can’t fully extend my arm without pain. His bedside manner was also lacking to say the least.
I’ve never seen such a gross, unsanitary, Emergency Room in my life. This place should be avoided at all cost. The staff is terrible. Attitude triage nurses. And the most terrible smell of the waiting room!!!
ER visit a 10 plus, Dr Bowers went above and beyond. She patiently answered all questions thoroughly, frequently visited to check on my wife and we never felt like just a number. Thank you.
Dr Spencer and Nurse Lisette were amazing! I’ve been sick for over a week n they were not letting me leave without answers
Do not come here if yu need quick service , theyll have you waiting for an hour in the waiting room .Worst medical center I’ve ever been too . I went here just to wait an hour in the waiting room , even tho I couldn’t breathe & 3 hours in a …
My mom got hip surgery here in July 2021 and the entire team was amazing detail oriented and very warm/professional. Couldn’t be better
Dont even waste your time! I brought my son in today and they forgot about us. Then when I let them know we were leaving the doctor ran in and told me what my son had before she even looked at him!
I feel like they stole my money and time.
Best care I’ve ever had. All of the nursing staff was fantastic & took excellent care of me. I live in Eugene and drive all the way to Springfield. That’s how great I think they are!!
I was having a mental health crisis due to lack of medicine, and everyone was very patient and kind. The social worker was able to get info from my new insurance company enabling me to get back on regular medicine.
I would give these guys zero Stars if I could because I had knee replacement done on December 14th of 21 and I would have gotten better treatment if I had gone to Green Hill animal hospital because their joke I would not go to this hospital …
Been waiting for 3 hours with my mother. We brought her in for multiple reasons and her pain level is an 8. They have taken in 5 people that came in after us for less issues. This is the most ridiculous circus I’ve ever seen. If your in pain DO NOT COME TO THIS HOSPITAL!!!
Worst hospital in the Eugene/ Springfield area
Waited 2 1/2hrs and sill had not been seen.
Others who came in after my wife did were taken back to be seen. …
I came in for Chest and back pain and was in a bed in a matter of minutes, every worker explained what the were doing very well, was very nice, and had a good sense of humor. Made a stressful situation… well… less stressful.
Some very rude staff members. Cut me off mid question with a snotty “answer”. I realize that they deal with alot of crud, but medical PROFESSIONALS should have a more caring and patient demeanor. Taking our needs elsewhere. (Cardiac- ER)
The so called 30 minute visit only means someone says howdy, and asks what’s seems to be the problem… Then you are sent out to the waiting room for hours. After 3 hours we left as some older woman said she’d been there for 6 hours and still hadn’ seen a doctor went to PeaceHealth .. Deceptive advertising.
heart doctor was great ! the ER dr hoyt did not listen when i told NO morphine ! he gave me 1mg followed by 6mg from the floor doctor cyterynbaum for a hour and half which stopped at 7 ;15 am and by 9 ;30 they had written a report which in …
Absolutely terrible. In the past the er was swift and very efficient. Tonight there were about 5 people and they seemed to lose track of 4 of us. Hoping the good staff is dealing with COVID because the current er staff has absolutely no …
My mom was taken to this hospital mind you she is 74 years having falls, blood sugars out of control, having black outs this is why she was transported into the hospital. Their employee who is a friend of my uncles goes into her room and …
I am currently waiting to be released from McKenzie-Willamette hospital after a week stay for major surgery. I would like to take a few moments to thank all off the staff from admission to discharge who made my stay here as good as …
After two horrible back to back visits to Riverbend hospital’s ER, where they stick you in a waiting room for 4 hours. We decided to go to Mckenzie Willamette. We are so happy that we decided to come here! Amazing and rapid treatment! Got …
ingrown toenail. The last time they cut it for me and sent me on my way, well this time it was the opposite foot, and the “doctor” refused to fix it. Bruh…I can barely walk on this thing. Quite inflamed and mildly infected he refused …
For anyone thinking about having a baby here, don’t. If anything goes wrong, the delivery support staff panic. They lack the knowledge and skills to properly resuscitate a baby. They are not open and willing to learn the current recommended …
I had a staph infections and my hand caused by a spider bite and have to go to the ER. I was in and out in less then an hour. Staff was very nice and considerate. The doctor that dumbed, cut, and drained my hand was very considerate of my fears. Thank you
Went into ER three times for a kidney stone. Everyone was helpful, kind, and caring. Couldn’t have asked for better nurses and doctors. Even the cleaning lady was kind.
I went here a while back when I broke my arm I was very severe. I broke my radius my ulna and my wrist. I came around 5 in the morning and left at 8 at night. There was terrible service even thought I got token care of right away. The …
I love this hospital. I have been going there for years. Once in a while you might have someone who had a bad day but for the most part the care I have received has been great. Just had surgery in March and was in the heart wing. The nurses were so very kind to me.
Sat for 3 hours with my finger basically cut in half. Didn’t get nothing for pain. Ignored me when i asked for help and told me sit and wait. Then finally called me back to Just put me In a room with screaming children. Told me to wait in …
Dr don’t discuss anything with you order tests without your permission! You could have something seriously wrong and nobody talks to you nurses don’t even know! The nurses are sweet but they know nothing!!!! Only great dr so far is the urologist !!!!?
I had knee replacement surgery and I found the hospital to be extremely competent, professional and caring. Nurses and doctors treated me with great courtesy and respect. The facility was very clean and well maintained. It is my hospital of choice in this area.
This is the best hospital we have ever seen.
Thanks to Michael Shelton in Cath Lab and Dr. Bergin Cardiologist. My husband is on the mend. …
The drs and nurses are very nolagable. They treat you like a person not a number. I’ve been going here since 1995 with all my kids. Wait line is always shorter then Riverbend.
My right arm broke and it took them 3 weeks of x-rays to figure out that they didn’t know what was wrong with it. I had surgery for my right arm. The doctor completely wrecked my arm- he misaligned the elbow, destroyed my cartilage and …
I had stomach cramps and went to my doctor for a full checkup. He did a full set of lab tests and a full exam. He thought there was a slight chance I might have appendicitis and told me he had talked to McKenzie Willamette to schedule a …
I’m sure many if not most of the doctors and nurses at McKenzie-Willamette Medical Center are skilled, caring and wonderful people, but their business office is unethical and unavailable. My wife was charged $2,500 for a ROUTINE …
My partner began vomiting profusely. After 8 hours of no sign of improvement we went into Mckenzie Willamette. We were subjected several men eating food while she was puking. They told her it was food poisoning despite the fact she had not …
I LOVE this hospital! I have given birth twice here. And I’ve also had emergency surgery here. It is an amazing hospital with wonderful caring staff. They have been working on expansion and remodel to make more accommodations for their …
their facility is run ok staff great but theres a major corruption issue with this FOR-PROFIT business. Their methods for billing and their methods of lying to yo about the costs before a surgery and their co-ordinated fraud with your …
I have always received decent care at this hospital and the wait time for for the emergency room/urgent care is very low. …
DO NOT COME HERE!! I came for a severe abcess in my mouth, swelling into my eye socket. It was an emergency and I needed antibiotics and meds to get me through to my dental appointment the next day. They checked me in. The triage guy was …
I sat in this hospital for 3 hours today because I am pregnant and my doctor said I need to go get fluids after 24 hours of not keeping anything down they were so backed up they sent me home with nothing told me to drink Gatorade which I explained anything I drink comes right back up I’m disappointed
Go sonewhere else. I had a baby here and I told the nurse no cervical checks because my dr said to tell them not to and to tell them I needed to wait for a certain medication before I could be checked. The nurse just sneered at me and said …
The worst experience ive ever had here. First off there new ER area is trash and way to small for people to get around not including the 2 hour wait just to be seen for my 2yr old and then had to walk clear arcross the hospital to another …
If I could give 0 stars I would. The physician I saw refused to even administer IV fluids. I was in severe pain and asked for IV’s. No narcotics, mind you, just a simple saline drip. The next night I was so severely dizzy and near fainting …
I prefer Mackenzie Willamette hospital to anyone the whole staff is nice great service you feel like you stay at your home because of their smile and happy face. I’m telling you it started from when you get out of the car and the staff is …
The ER receptionist is super rude. Was there at 7:19pm 4-4-2019. She kept sighing like I was a huge inconvenience. I don’t need others to make me feel important, but I also certainly don’t need people working in a customer service position …
Carol just had the best, most pleasant and easy MRI ever! The sedation helped perfectly, nothing at all like my recent attempt at another facility where I had a panic attack & had to get out of the machine. This was like a day at the spa. Thanks for all the kind attention and pleasantness.
Amazing staff! I had surgery to get my gallbladder removed and EVERYONE was nice, caring, helpful, professional, complete, encouraging, warm, intelligent, and the best all around medical staff I’ve ever seen or experienced. 100% recommend for all your medical needs!
A week ago I brought my son there from the coast for back surgery by Dr Miller. As a mom I must say I was a nervious wreck but my son never had better care by the nurses as well as the Dr himself. They were wonderful!! Took number 1 care of …
Left me sitting im waiting room for over an hour, after my Dr. sent me in for a neck injury. I was the only one in there when I arrived. Finally left, after listening to 2 people hack their guts out and no one caring it might be Covid. I …
Mark Brauner is the worst doctor/ER doctor I’ve ever dealt with. He made the visit not only not worth it, but left a bad taste in my mouth. He never did anything to look at or fix my problems. He was also very cocky and didn’t help at all. I will never return to this hospital and I recommend you do the same.
The web site says they’ll test anyone for Covid; except that’s not true – they will only test you if a physician referred you for a test. …
My husband, sons, grandchildren and myself have always been given immediate attention upon arrival. Three of our visits were in dire need of quick attention. One each of these we were taken care back and treatment started in 5 minutes …
My daughter went to the emergency room because she was told by urgent care and her pediatrician that her IUD moving had to be seen by an emergency room position. She spent six hours in the emergency room only be given Tylenol ibuprofen …
Went with a family member for an ambulatory procedure which is their outpatient surgical center. The whole hospital was dirty and dingy from the minute we walked in. The pre-surgical procedures were done by very incompetent nurses. It …
I’ve had two good experiences here in the last few months. The most recent being robotic surgery with Dr. Gill. They were fair with my copay and gave me a discount. The pre op team is a very busy crew and took very goid care if me. I was a …
Came here with my bf who was in alot of pain! N they admitted him very quickly and took great care of him the nurses where awesome! He had surgery for apendicitis and they where very caring of him the doctor who did the surgery was great! …
I just had an emergency surgery there usually I always go to river bend , cause their care is way better and I’m right. I should have not gone to McKenzie. The night before I was to go home they told me I couldn’t have anything for pain …
As a veteran I would suggest going somewhere else. Treatment for a ruptured disc over Christmas resulted in mistreatment at the hospital for over 12 hours. The last hour they realized I was a veteran and was sent over by the VA. Their …
Front desk gave me false information, when I called back to let them know, they hung up on me. I called back and asked to speak to their supervisor they parked me on hold rather than do the right thing. Way to demonstrate what your really all about Mckenzie Willamette profiteers.
After seeing a eye doctor my wife was told that she could have brain swelling. We were referred to another eye doctor that then wanted a MRI done and some blood work. He then said that he couldn’t wait for the mri and told us to go to the …
I was at the ER last night. They got me in very quickly, all the nurses (I wish I could remember their names) were so nice! I was pleasantly surprised. My doctor (I also can’t remember his name) was also really nice and informative. Though I was there for 7 hours because they were so busy, they still took really good care of me.
Just watching people being treated and seen while being told I’m not high enough acuity although it’s been five hours and I’ve watched people walk back into the rooms and I’m confined with pain to a wheelchair! Even get attitude from the …
This is for all the Graveyard ER employees…
It was 2:30 am, my husband’s blood pressure was 220 over 110 (scary) and we were to fly to Hawaii in 3 hours from Eugene Airport. Of course we were concerned so …
Check your medicine and DON’T pay them up front unless you know they are right. They checked my insurance and said that I’d have to pay 20% out of pocket and they said if I paid now they’d give me a discount of 20%. However it turned out …
Labor and Delivery.
I saw another womans review and had to share my story too. The L&D nurses are horrible. I had my baby here. I was abused emotionally and physically. I dealt …
This post contains some information that may be a bit too much for some people and may be triggering. So, I was recently pregnant and had spotted with it being okay’d by my Dr throughout the entire pregnancy. Just before 9 weeks pregnant my …
I had a total knee replacement surgery in June 2014 and nothing but good to say about my treatment by every single person who assisted me. It is an amazing thing to be able to say, all things considered! The nurses, CNA’s, PT and other …
I had a horrible experience today for my visit to this hospital. I went in for a possible sinus infection and lower back pain with pain going down the upper part of both legs. The doctor came in and said “So what do you expect us to help …
On the 1st of June, 2017, my daughter our daughter went to bed with extreme abdominal pain, which worsened the next morning. We took her to McKenzie-Willamette the next day. …
My husband and I just returned from urgent care where we were refered to go to the emergency room (or could wait on a general surgeon referal that might take a couple days) since the urgent care physician assistant seeing us had never done …
You guys violated your own HIPAA policy. I went there to get medical attention awhile back for detox and asked the cahoots to be called; somehow the cops got called? This was an old warrant from a DUI and unrelated to the care I came for. …
Everyone treated me kindly and with care. Like I treated them. Amazing how far a smile and hi will do. I was in so much pain I knew the nurses could only do so much but they where there with kind words and ice. Chewing ice kept my mind free for moments.I will always be a McKenzie-Willamette.
Wonderful facility and staff. Follows all Covid requirements. Masks inside at all times!
We had to have our second child at Mckenzie-Willamette. We arrived this am at 7am to have my wife induced. River bend is where we had our first child and I stayed for 3 months or so during some health issues. Its a nice hospital so we …
My husband and I had our first child here, one of the nurses commented about a puddle of amniotic fluid being gross while I was in active labor. Lots of other reasons as well but not returning with any future pregnancy.
Terrible place. Will NEVER be going back. Here’s something Megan in finance won’t tell you. You’re going to get billed twice and expected to pay both. The nurses took my temperature and that was a $600 bill. Which they make sound awesome by …
I can’t believe the change in this hospital. It use to be a place I disliked a lot. But since all of their changes, things have changed. Not talking about their new renovations, I’m talking about the doctors and nurses. The doctors seem …
I recently had a knee replacement at McKenzie-Willamette Medical center. I am a former RN and have worked in several hospitals on the west coast. My stay was such a good experience I felt a need to write about it here. The nurses, PT, …
We are in the middle of a 4 day stint at McKenzie Willamette Hospital. We chose to have our daughter here after having our son at Riverbend almost 5 yrs ago. Birthing experience has progressed as closely to our birth plan as our …
The employees , nurses, and doctors were very friendly. From what I could tell the emergency room, bathrooms, and the examination rooms in the hospital seem to be well organized and very clean sterile. My only complaint is that they were …
How can a hospital send an 88 yr old woman home from the hospital when she can’t even go to the bathroom by herself? She is alone and can’t walk. Who does this?
As a hospital in general, McKenzie-Willamette offers great care. They have a system in place that allows you to see a doctor much quicker than at other local hospitals and when I asked for imaging they actually did it and found something …
My mom had a pacemaker procedure today and I have to say everyone there was extremely nice and helpful. They were very compassionate and caring. McKenzie went out of her way to help my Mom. She deserves some kind of recognition for patient devotion.
I gave birth here in March 2019. The nurses were really nice and helpful. The room was really nice and spacious. The birthing and breastfeeding classes were very informative. I would definitely go back.
I recently sustained a compound fracture to my lower leg. I had a bad experience with a rude ER doc a year ago there, so I was nervous about going back to MW, but this time my experience was awesome from the moment the medics got me out of …
My dad came for knee replacement surgery, treated well and great nurses. 4 days later in for an infection in his knee from surgery. Nurses were rounding hourly, very nice and helpful. Only complaint is their cable company. TV’s didn’t work …
I just want to share some good news I came down with covid 19 6 days ago and was very sick as of yesterday morning.well my daughter went and got me some Alka seltzer plus cold and flu tablets I mixed 2 tabs in a little glass of juice and …
ER Doctor didnt do the most basic check and instead forced me to wait over an hour for an ultrasound, and by then it had resolved the worst of it so it didnt look like I had problem, and so he insisted that nothing was wrong and I was just …
I had the DaVinci robotic surgery a week ago today at McKenzie-Willamette hospital. I have to say I had a great experience there. The nurses who were prepping me for surgery were all very nice. The surgical team was very nice and made me …
I was very sick so I went to the emergency room due to other doctors not wanting to care for me. The emergency wait time was minimal! The doctor who saw me took amazing care yeah! He realized how sick I was and gave me proper treatment!! If I could give 10 stars to Mckenzie willammett hospital, I would they are great!!!
Sad story ..
Took love one To emergency for a possible heart attack/Brain aneurysm.. Push button for intercom and told them of the emergency. …
Brought my son here after a seriously poor experience at riverbend and would have gone here in the first place but i keep forgetting about it. …
Only go to this hospital if you’re ready to die! After four hours and multiple blood draws the Asian doctor in the ER demonstrated that she was clearly incompetent. after hours she had no idea what was actually wrong with me but we all …
Spent 3 weeks with the staff while they cared for our 82 year old mother recovering from emergency surgery, both in ICU for 1 week and then 2 weeks in surgical care. Very impressed with how thoughtful, caring, compassionate the vast …
My father has had to have many visits to the short stay department and I can’t say enough about the nursing staff in this unit! They are caring, professional, skilled and responsive. Each nurse that has worked with us has been wonderful …
I’ve been practicing dentistry across the street from MW for 25 years. I’ve had the opportunity to treat many employees and administrators. I’ve been in their ER for personal family injuries 4-5 times over the years. My son was born in the …
I usually come here for every emergency. But from now on I don’t plan to. They discharged my seven year old son without my approval. While he listened to me. He didn’t hear me. I felt we were just pushed out the door because they were busy.
Each time I go to McKenzie I’m treated very kindly. Last night I only had one negative experience with an EKG tech not using my correct pronouns, and it made me feel unseen and defeated. Later on in the respiratory ward, my nurse named Amy …
Everything was handled professionally and with care to the patient. No ER is fast but we had been seen twice by the doctor and RN in the first two hours. Our RN Sam made sure our needs were met and kept us informed all along the way. I …
Had a knee replacement done 06/09/2020. The nursing staff was unbelievable. They were attentive to my needs . The nurse and asst I had Jose and Lacey were right there helping me out in what I needed. Very patient with me. Had excellent bed side manners. Felt very comfortable and safe the whole time. Thank you.
I understand that this period of time is hard for everyone. However being hung up on 2x this morning by Michele. Not sure her last name because she wouldn’t provide it. Is not how you want to start the day. Roni, I’m assuming the manager …
I was experiencing a severe pain crisis, and the woman who checked me in at the desk right inside the door was efficient and friendly. I sat in the waiting room for less than 2 minutes when I was called. In fairness, there were only two of …
What a joke. I took my son to the ER for a head injury. The triage nurse was really slow and almost seemed incompetent. The physician was alright and not much had to be done so I was relieved, but of course got a lovely bill later and a …
My wife deliver our son there, baby was a bit early and my wife had a c-section so she had to spend 5 days there. At first the service was good nurses were good at doing their work but after a couple a days the service went pretty pore. My …
My visit there was fine. The billing was not. At the end of 2019 I received a bill for $250 and called to pay it. I was told on the phone that my insurance covered everything and I owed $0. After many months I received another bill for …
If I could rate this place a 0 stars I would in a heartbeat. I unfortunately had a horrible experience with one of the nurses here. She demonstrated xtremely unprofessional behaviors. HIPPA violations right and left. It seemed like they …
Short of staff the nurses seems to be under training not enough to help patients satisfied just not happy there much better at home care with my husband
My Husband had the best nurses while in CCU. God bless them, especially the male nurses who went out of their way to take their phone to him so he could talk to me due to his inability to use the phone.
Horrible service. I came in to the emergency because I am in PAIN and was told take Tylenol and fluids after 2 hours of waiting in the lobby and NEVER even seeing a Dr! NEVER!! Then they Swabbed my nose IN THE LOBBY and sent me home. …
Sign on the suggestion box reads “Caught in the act of caring “ I sure wasn’t feeling it! Wasn’t even a piece of paper to write a review to put in the box. Rude staff and filthy emergency room with trash all over the waiting room floor. …
My brother in law had a massive heart attack and was taken to this hospital. He is receiving excellent care. The doctors, nursing staff, respiratory staff, lab, and everyone has been great. They answer questions so you can understand what …
Got charged $440 for laying in an ER bed with no treatment. Was discharged when My leg stopped working and told to have a cabbie “help me into my house!” Went to Sacred heart and received emergency surgery. …
Recently went in at about 5 am for severe pain and vomiting. Was taken right back. They listened to my complaints, ordered necessary imaging, took care of the pain, stopped the vomiting, diagnosed the problem ( a large kidney stone) and …
Would give 5 stars if more staff but care for my dad was absolutely awesome. Very kind staff. Recommend highly. Going through the ER though will take time. Bring something to occupy yourself.
I believe the medical malpractice of my fathera surgery lead to his death. They knew he couldn’t handle another surgery but They put him through 2 more then the morgue because he was just a good old boy. When I walked in and I heard my dad …
We delivered here for our second child in February 2020 and had a great experience with the medical staff. I am forever thankful to the doctor’s and nurses who made a really scary day feel peaceful and joyful. The nurses are really magical …
4am my girlfriend had an Ovarian Cist. The healthcare team was very fast and treated us with kindness. I would choose this hospital over riverbend anyday of the week. The staff seem to have actual love, for helping people. Riverbend staff, …
Accompanied my husband for an ER visit for his dislocated elbow, and he was taken care of so well. Even before we entered the hospital, a kind nurse took sight of our situation and led us right to the front desk, where my husband was seen …
My experience of this hospital is very positive. My husband has had 2 knee replacement surgeries and I am currently taking advantage of the wound center. On every visit I have been struck by the cleanliness of the facilities, kind and …
The 30 minute pledge that the Emergency room uses really has the doctors and nurses in a grumpy mood. They are having to work even faster than a normal hospital to get patients in within 30 minutes so the treatment you get is quite …
Despite the promise of a less than 30 minute wait time, I’m on hour 2 in the waiting room after coming in for a life threatening infection. In the two hours I’ve been here, they have put 4 people in rooms. Upon calling the hospital …
I had my left hip replaced Valentine’s day and the right hip replaced yesterday Absolutely wonderful experience both times.Outstanding team.Nurses Rene and Michele couldn’t have been more helpful and CNA Rachael was awesome.My Physical …
Friendly people, truly care. The hospital is clean. I truly appreciate the care I have recieved.
I would this ER zero stars if I could. On July 19, I was in a really bad bike accident. For over I haven’t been able to walk on my own, I am sick all the time, I am always falling down. On the night of Aug 17, I went to the ER and …
Good care nice people like Steve, Ron, Drew, Dr Hitchcock, Dr. Viramontes, Ross, Brittany, Sarah, Dr MacGyver and many others I just can’t remember all their names. Go with Springfield and avoid all that nasty horrible Oregon Medical Group …
The ER staff was excellent but after being admitted 90% of the staff was awful. They were rude and degrading, it was seemed simple needs far and few between were annoying for them. I’ve been waiting in my room for example now for 2.5 hours …
I would have given 5 stars if it wasn’t for one nurse that was terrible and honestly, the outdoor appearance of this hospital isn’t the best; the remodel construction is taking forever to complete! HOWEVER, my husband and I chose this …
You really can’t ask for a better experience than the one I had today at McKenzie Willamette. I was having an issue with my heart and staff here sprang into action…and I do mean sprang. Within 10 minutes they had me on an EKG and we …
I had to go in with the in ability to swallow. The whole staff is on top of it and got me right back. Unable to do it with medication they sent me right back to the IG doctor. Without much delay I was back in surgery. From checking in and …
Nurses are incredible- compassionate, warm, knowledgeable, and really take the time to get to know you and go the extra mile. Big props to the L&D team. Doctors are phenomenal as well. No exceptions, everyone was amazing over dozens of different care providers we had here.
I went the ER with a knee injury and can say it was the best experience possible! Every person I came in contact with was fast, professional and very pleasant. Bed side manner was amazing! My RN and the young man that helped with my brace …
Took my mom to the ER hands down the most caring, sweet, helpful group of individuals!!! From the moment you call to, registration, the blood person, nurses,Dr. Absolutely amazing I’m beyond grateful for their care and concern for my mom can’t thank them enough for their service, compassion and actually caring!!!!
I have received excellent care from the emergency department at this hospital twice this year. I went in with chest pains a few months ago and was seen immediately and had very attentive and very kind care from the nursing staff and the …
I wanted to apologize for the medical staff having to put with me. My last visit didn’t go so well and it’s not the staffs fault. I promise I won’t come back to the er. Dealing with cornic gut pain sucks… I am over it anyways thank you guys for everything.
Medically gaslighting facility
I have fibromyalgia and they would not give me proper treatment for breakthrough pain from an assault that took place earlier and caused me to flair up in pain
Shame on these doctors
Im so un happy with this place we recently came and had our child there and that was all fine. I did a self pay and payed for everything right away. But then we get a bill later on for the midwife that was there. I figured when paying that …
Their claim is that they’ll see you within 30 mins. From what I’ve seen, they actually do. Every person who comes in is taken back almost immediately, including my husband. Then, a few minutes later, they’re spit back out into the waiting …
There was a few nice nurses and doctors. But aside from that I went in for bleeding through 3 tampons an hr, with my 6 month old because I have no babysitter whatsoever. 3 different people that were AFTER me got checked in, and out before I …
My boyfriend went in with a 7mm kidney stone. He was in intense pain, about a 7. They saw the amount of pain he was in but let him suffer for over an hour before getting him back. Because of Covid, he couldn’t have anyone come back with him …
I was suffering from heat stroke and was rushed to McKenzie Willamette by ambulance. I was scared because I didn’t know what was happening. My body was on fire, I couldn’t stop vomiting and I had the most horrible case of vertigo where I …
Staff in the ED are really amazing. I’m a difficult IV start, and I had to get poked 9 times to start it. All the nurses were incredibly kind and tender. Im a chronic pain patient and usually get turned away from most EDs because they think …
In the ER at McKenzie Willamette, there’s a male nurse who goes by the nickname Crow. While experiencing the worst time of my life, Crow took the time to listen to me and quickly became my advocate, my voice, and the kindest staff member to …
Dr. Shune – our anesthesiologist during my wives C-section was on his phone during the surgery, while my wife was struggling through pain and feeling way too much pain during her surgery. …
McKenzie Willamette emergency room does have shorter wait times than Riverbend hospital which is nice, but the difference in care is severely noticeable. …
The staff who I have encountered here are just wonderful, for the most part. When I had my son here, the nurses and CNAs were always super helpful. This hospital doesn’t seem big and big business-like but instead manages to keep a small town feel to it
Jeanette in ER. Took great care of my mother. she is an ER nurse and she had multiple people admitted without a room to go to. She was smart funny kind and very compassionate. Above and beyond in patient care. Thank you for taking care of my momma.
It was good for the first day going in to give birth to our 3rd child but since the 1st shift change we have not had one nurse for a full shift, everyone is getting half days, not passing on info, and now they said they would get us out …
This is a horrible place. They wanted me to DNI my mom and when I said “no!” They put a bracelet on her after I left!!! Then I was scolded for my “negative energy”. Yes, I know, You Are Sorry To Hear…,
Worst hospital I’ve ever experienced. Got no help, asked for medication, help, pain management, and nothing. Left in an ER room without care for hours. Horrible.
Call center billing department was having trouble with my insurance issue. I spoke with the Patient Access Director at Mc-Will and she was great took care of the problem in just a few minutes!
Never before have I ever been treated so poorly in a hospital. You people are playing with people’s lives and it’s not a game, but thats just how I was treated. Like I was not worthy of service.
Got triaged right away. Got labs done quickly. Got in a room without a long wait. Every phlebotomist, nurse, doctor, and ultrasound tech was kind and caring. Couldn’t have asked for better.
People were extremely attentive and went out of their way to ease your nerves and make you feel comfortable. I had a great experience and highly recommend this medical center!
We’re tired of masking.
It makes no sense to be living life mask free outside of the hospital then pretend like they are necessary here. …
i waited to be admitted for hours and hours while vomiting and being very sick. twice on two separate days i was sent home saying “i was fine”. turns out i went to a different hospital and stayed for 3 days, i was very sick and weak. i have …
I went in for surgery on a Friday morning and everyone was nice, from check in with billing, to prep with the nurses. The surgeon, anesthesia, post-op care, top notch and kind. Maybe some reviewers got someone on an off day, being kind is …
I’m a chronic pain patient I use the er more than j would like. I love the majority of the staff they are very kind. I injured myself and was in just the other day and Dr Shnapper was really rude and dismissive. Argued with me about what …
I’ve been to the ER personally multiple times as well as for my kids and everytime its a joke they make you wait hours just to barely do anything to help at all. Seriously tried to get x-rays for a SLIVER in my daughters foot after waiting 3 hours obviously pointless and now still waiting to be seen. This place is a joke
My husband had a short stay procedure recently. The crew was exceptional- the entire team, from those picking up the trash to the Physician, thank you all caring for my husband as one of your own.
Grandma has been admitted to the hospital and has a room in the hospital. The staff seem to be treating her well.
Was in ER on Oct 29 from 1:30am – 4:45 am and finally left. Was never seen except for triage nurse. I’m 75 and had a UTI that came on fast and bad. Tried to go to OMG Now on Cresent Dr but they had no openings Friday evening or Saturday. …
Very unprofessional hospital. Communication from nursing to PT to case manager to doctors were never on the same page treating my brother. We had no idea if he was staying months or weeks or days…. They argued amongst themselves ….we …
This year I went into McKenzie and I waited four hours in the lobby when I couldn’t talk or swallow because of my tonsils. they did a swab test for strep. waited an hour or more for that result. I was never given a paper or anything, the …
5hr waiting in the ED to have a doctor look at my son from over 3ft away from him, just to tell me to take him home and have him drink water. Are you kidding me? He was coughing so bad he was vomiting and the medication was causing him …
Our family asked for a palliative care assessment for my elderly father-in-law. They said no and sent him home with a urinary cath as he is no longer able to urinate on his own. Very poor communication about his medical status and his …
I just have to say how impressed and blessed with the care McKenzie gave my two year old daughter yesterday in the emergency room. Mark Brauner, DO was just amazing, he was very clear with his words. I felt he truly cared about my …
This is my second absolutely horrible experience at this ER.
My first was back in April when I went into anaphylactic shock and a seizure.
I was sent home and had a seizure the next morning and went back to the ER. …
I came in with a serious head injury and was in their waiting room for over an hour and still was never called back. I asked why and they said they had no beds available. I looked around me and there were no other people in the waiting …
This hospital has gone down hill. If you work in the ER I am sorry. When my physician sends me to the hospital due to dehydration (and other health issues) that doctor saw the problem. I did not diagnose myself. When your ER physician tells …
Just got out of the ER, and while it wasn’t a fast visit, all the staff that I dealt with were very nice. There was one exceptionally nice RN Tanya, I really do believe that she actually cares about her patients, not that the others don’t, …
I don’t know what’s going on these days, but with my wife’s needs, the waiting is too long, literally 6+ hours for simple treatments for her heart and anxiety issues. Why such a long waits? Is it because of staff shortages or they just …
Worst ER experience of my life. I arrived at 12PM expecting a long wait time. Understanding that there are plenty of people besides me suffering in pain. First thing I noticed was the heavier set security officer was disrespectful to the …
I broke my wrist (zero stars; do not recommend) and my EMT friends recommended this ER for a shorter wait time. I was triaged quickly by efficiency queen Regina and treated by Dr Wright. He assembled a team quickly to ensure I was safely …
I was visiting my daughter and family in Eugene when I experienced vision loss. McKenzie was recommended by immediate care Dr. From the time my wife and I arrived the care was amazing. Very short wait to see a Dr. To our surprise the ER Dr …