An attempt to seek reimbursement for out-of-network expenses has been nothing short of a nightmare with this health plan. The customer service is … non-existent. I will certainly be changing insurance during the next open enrollment.
unreasonable menu. just answer the phone. Then i sit on hold forever…..still on hold.
not even sure i am in the right place because the menu was so specific that none of the above fit my criteria. and i just got disconnected
CHRIS IN TRANSPORTATION IS VERY DISRESPECTFUL, SMART-MOUTHED AND WAS ACCUSING ME OF LYING ABOUT A SCHEDULED TRIP FOR MY SON’S DOCTORS APPOINTMENT!!! I WILL BE DEFINITELY SWITCHING INSURANCE TOMORROW MORNING TO MOLINA!!!!!!
The CON is It is expensive, but tolerable. The PRO is When it comes to privacy, they do not share your information just to anybody. Okay insurance to have.
They use a coupon book for payments, they have no way of paying online, or over the phone if your late. Also the customer service representatives are very rude after making you wait on hold to even get a response.
You’ll start getting bills that state how much “contribution” you owe, which WILL total in the hundreds. No explanation will ever be given, written or otherwise. This health plan is the mafia of health plans. Worst plan on the market.
I’m getting the run around from this company. Says they mailed my insurance cards off on May 1 2018, it’s now May 21, 2018 and still NO CARDS. Can’t see my doctor without my cards. It’s beyond frustrating.
Worst insurance company to have!!!! The hospitals in my county do not accept McLaren because they are out of network. My pharmacy can’t fill my prescriptions because they are out of network. This insurance company is worthless and fraudulent!
The customer service for the booking transportation is terrible. They put you on hold for a long time, u get disconnected. Have to call back. Very hard to get a hold of. Had made arrangements for a cab the day prior and my cab service said they never contacted them. Very disappointed
As a provider I find it extremely agitating that I have been on the phone for over 2 hours. Still on hold actually. We were considering starting the credentialing process, but after reading all these reviews, and this terrible experience, we’d rather not.
FROM THE FIRST TIME OF MEETING McLAREN SKY-TRON OMNICELL 11 SATELLITE ANTENNA HOOK-UP TO MY BODY SYSTEM IN EMERGENCY ROOM 1 GLASS DOORS 2ND LEVEL, MY BODY SYSTEM WAS FULLY RECORDED IN McLAREN’S COMPUTER SYSTEMS.
They cashed my check AFTER they cancelled my policy and 7 months later STILL CANT SEEM TO GET MY MONEY BACK. Horrible HORRIBLE company and customer service! Cancelling insurance and afterwards TAKING hard earned money from people. This company is a disgrace!
No Stars! This is the 2nd completely unsatisfactory dealing I have had with Mclaren. They never try billing Blue Cross and do not do their homework to help patient expense. I have had to pay both sets of bills out of pocket and NO ONE ever returns a call to a customer. Do your best to avoid Mclaren.
Too bad that Google doesnt offer a “0” star rating . Thats exactly what I would rate McLaren. It’s funny, their provider list is a joke. They list the providers as accepting them, but in actuality…they will NOT. When it comes to …
The people who answer the phone for transportation are so unorganized. They get so many things wrong with my rides. The only person who knows what they are doing is a guy who answers the phone. I cant remember his name but every time I call I am praying I get him.
They cannot help at all. I received a bill after I was told everything would be completely covered..and there’s a phone number in the packet to call if you receive a bill..called it and she laughed. She’s like “wow someone should have told …
Usually i love to call and arrange my transportation to appointments .. but today the “customer service ” answered the phone hostile, rude and hung up on me 3 times! Told me to calm down.. they get paid to be rude??? “Customer service ” needs training.
I called and canceled my insurance last July (I went full time at work). I got a bill for August which I had to pay. They did not notify Healthcare.gov that I discontinued their insurance until December 9th. I didn’t know Healthcare.gov …
How is it that your member id cards are mailed 15 business days after your contact us effective? What sense does that make? And it’s lovely that your customer service reps simply hang up at the end of a call instead of saying ‘bye’ or …
Can i give a zero rate?? I have been trying to reach out with someone over the phone. But no luck, all representative is busy. i bit they are, im sure they got multiple callers on the lines and it wouldn’t be like that if McLaren employees …
Thank you very much McLaren health for sending me to collections!! I termed my policy back in May 2018. I did not receive any invoices or phone calls saying I owes money. I went on with life thinking I was all set. Well then I get a letter …
When I called to set up payments I was told that they don’t do this over the phone, then asked if I could do so on the web and was told they don’t that either. So half way into the first month of the new year (registered in December) I …
This is the worst insurance in Michigan. Whenever you have any kind of issue or grievance the so called supervisor refuses to return voicemails. I have left her 6 messages and they are never followed up. My child is a medicaid recipient and …
I’m a type 1 diabetic and have been trying for over a year to get a Dexcom glucose monitor…. every time I call I get different excuses as to why they haven’t approved it….. I am a very unstable diabetic and this is life threatening. I am very disappointed with how they treat me
Wow wish I had read these reviews before dealing with these crooks, I had to pay for a mammogram because they refused to cover it, saying the billing party was out of network, mind you I went to the local hospital and made sure they were in …
I made an appointment with a new doctor late on Friday night. The appointment is early Monday morning. Im basically screwed in the sense that I have NO idea if this appt will be covered.. I thought I would be able to hop online or call the …
I have been working with a child trying to get an approval for a power wheelchair that will dramatically improve his life. This insurance decided to deny it, preventing his ability to become more functional. When I called the supervisor …
This review is based solely on the most recent experience that I had when calling the health plan. I was able to speak with Farrah after only being on hold for a matter of seconds and she was able to answer all my questions completely. She …
Trying to get transportation is nearly impossible. On hold for an hour. Company showed an hour after my appointment told customer service I didn’t answer the phone, caught them in my parking lot trying to do a drive by. I was told I would …
These people are depriving me of a daily medication. Just because the doctor increased the dosage of my medication, they denied me access to my daily life saving medication. They do not care whether people live or die, just as long as they …
Working for a medical office, I have to call here when I need to follow up on auths/billing for patients. Hold times are long, and when someone finally answers, it seems like they just pick up the phone and let it sit there. You can say …
By far the worst insurance. It doesn’t matter if you have out of network referrals or prior authorizations in place, they do not pay your claims accordingly. When you call they tell you it will take up to 45 days to reprocess. You can …
Really disappointed in everything. Insurance will be charged an absurd amount of money. Intimidation practices with Behavioral Physicians.The doctor did not give me a prescription. They need to help more rather than making me suffer. Issue not resolved. Forced through their doctor revolving door.
My son had surgery, McLaren was his secondary insurance, they mistakenly (admittedly) rejected the claim and have left my son, a grad student with over $2000 in medical bills. They blamed this on my son and myself for not looking at the …
I’ve had MHP for a few years now and I’ve been fine with it. Recently they just stopped covering a brand of inhalers and I called the pharmacy help desk to get information on which type of inhaler they do accept and the guy was very rude, …
As a case manager of a mental health agency whom has called MHP several times while assisting my Consumers I must say that their customer service operation has got to be the worst of its kind. For example: I call to schedule transportion …
An attempt to seek reimbursement for out-of-network expenses has been nothing short of a nightmare with this health plan. The customer service is … non-existent. I will certainly be changing insurance during the next open enrollment.
The review is coming…
Great insurance company with great provider and hospital network.
Why doesn’t anyone answer the phone, like EVER?!?!?!!!!
McLaren has no gastro specialists in Kent County
I had a great experience with the doctors I dealt with the best !!
McLaren is a great company and ensures customer service is a priority!
Thdy don’t answer phone call when they open.
Horrible transportation services. they denied my boyffiend a ride for his mental health medicine. how awful is that!!?
Worst health plan ever. Let me go without prenatal care and I am extremely high risk.
missed an appointment that took me 3 months to get because of their in competence hey its okay it is just liver failure they have no compassion
Kept on hold for far to long!! After being on hold for 25 mins. My call got disconnected! Time is valuable!
unreasonable menu. just answer the phone. Then i sit on hold forever…..still on hold.
not even sure i am in the right place because the menu was so specific that none of the above fit my criteria. and i just got disconnected
Great company! Offers transportation to appt.
CHRIS IN TRANSPORTATION IS VERY DISRESPECTFUL, SMART-MOUTHED AND WAS ACCUSING ME OF LYING ABOUT A SCHEDULED TRIP FOR MY SON’S DOCTORS APPOINTMENT!!! I WILL BE DEFINITELY SWITCHING INSURANCE TOMORROW MORNING TO MOLINA!!!!!!
The CON is It is expensive, but tolerable. The PRO is When it comes to privacy, they do not share your information just to anybody. Okay insurance to have.
I’ve never had an issue. I had to change my primary care physician and it took less than five minutes. Very simple and easy.
They use a coupon book for payments, they have no way of paying online, or over the phone if your late. Also the customer service representatives are very rude after making you wait on hold to even get a response.
You’ll start getting bills that state how much “contribution” you owe, which WILL total in the hundreds. No explanation will ever be given, written or otherwise. This health plan is the mafia of health plans. Worst plan on the market.
I’m getting the run around from this company. Says they mailed my insurance cards off on May 1 2018, it’s now May 21, 2018 and still NO CARDS. Can’t see my doctor without my cards. It’s beyond frustrating.
Worst people in the world! Rude don’t know what they doing! Hangs up acts like they can’t here you! Never gets a supervisor!
Worst insurance company to have!!!! The hospitals in my county do not accept McLaren because they are out of network. My pharmacy can’t fill my prescriptions because they are out of network. This insurance company is worthless and fraudulent!
The customer service for the booking transportation is terrible. They put you on hold for a long time, u get disconnected. Have to call back. Very hard to get a hold of. Had made arrangements for a cab the day prior and my cab service said they never contacted them. Very disappointed
As a provider I find it extremely agitating that I have been on the phone for over 2 hours. Still on hold actually. We were considering starting the credentialing process, but after reading all these reviews, and this terrible experience, we’d rather not.
FROM THE FIRST TIME OF MEETING McLAREN SKY-TRON OMNICELL 11 SATELLITE ANTENNA HOOK-UP TO MY BODY SYSTEM IN EMERGENCY ROOM 1 GLASS DOORS 2ND LEVEL, MY BODY SYSTEM WAS FULLY RECORDED IN McLAREN’S COMPUTER SYSTEMS.
They cashed my check AFTER they cancelled my policy and 7 months later STILL CANT SEEM TO GET MY MONEY BACK. Horrible HORRIBLE company and customer service! Cancelling insurance and afterwards TAKING hard earned money from people. This company is a disgrace!
No Stars! This is the 2nd completely unsatisfactory dealing I have had with Mclaren. They never try billing Blue Cross and do not do their homework to help patient expense. I have had to pay both sets of bills out of pocket and NO ONE ever returns a call to a customer. Do your best to avoid Mclaren.
Too bad that Google doesnt offer a “0” star rating . Thats exactly what I would rate McLaren. It’s funny, their provider list is a joke. They list the providers as accepting them, but in actuality…they will NOT. When it comes to …
The people who answer the phone for transportation are so unorganized. They get so many things wrong with my rides. The only person who knows what they are doing is a guy who answers the phone. I cant remember his name but every time I call I am praying I get him.
They cannot help at all. I received a bill after I was told everything would be completely covered..and there’s a phone number in the packet to call if you receive a bill..called it and she laughed. She’s like “wow someone should have told …
Usually i love to call and arrange my transportation to appointments .. but today the “customer service ” answered the phone hostile, rude and hung up on me 3 times! Told me to calm down.. they get paid to be rude??? “Customer service ” needs training.
I called and canceled my insurance last July (I went full time at work). I got a bill for August which I had to pay. They did not notify Healthcare.gov that I discontinued their insurance until December 9th. I didn’t know Healthcare.gov …
How is it that your member id cards are mailed 15 business days after your contact us effective? What sense does that make? And it’s lovely that your customer service reps simply hang up at the end of a call instead of saying ‘bye’ or …
Can i give a zero rate?? I have been trying to reach out with someone over the phone. But no luck, all representative is busy. i bit they are, im sure they got multiple callers on the lines and it wouldn’t be like that if McLaren employees …
Thank you very much McLaren health for sending me to collections!! I termed my policy back in May 2018. I did not receive any invoices or phone calls saying I owes money. I went on with life thinking I was all set. Well then I get a letter …
(Medicaid/healthy Michigan plan)
Customer service was easy to reach. So far all my doctor’s take this plan. I hope it turns out to be a good fit. …
When I called to set up payments I was told that they don’t do this over the phone, then asked if I could do so on the web and was told they don’t that either. So half way into the first month of the new year (registered in December) I …
This is the worst insurance in Michigan. Whenever you have any kind of issue or grievance the so called supervisor refuses to return voicemails. I have left her 6 messages and they are never followed up. My child is a medicaid recipient and …
I’m a type 1 diabetic and have been trying for over a year to get a Dexcom glucose monitor…. every time I call I get different excuses as to why they haven’t approved it….. I am a very unstable diabetic and this is life threatening. I am very disappointed with how they treat me
Wow wish I had read these reviews before dealing with these crooks, I had to pay for a mammogram because they refused to cover it, saying the billing party was out of network, mind you I went to the local hospital and made sure they were in …
I made an appointment with a new doctor late on Friday night. The appointment is early Monday morning. Im basically screwed in the sense that I have NO idea if this appt will be covered.. I thought I would be able to hop online or call the …
I have been working with a child trying to get an approval for a power wheelchair that will dramatically improve his life. This insurance decided to deny it, preventing his ability to become more functional. When I called the supervisor …
This review is based solely on the most recent experience that I had when calling the health plan. I was able to speak with Farrah after only being on hold for a matter of seconds and she was able to answer all my questions completely. She …
Trying to get transportation is nearly impossible. On hold for an hour. Company showed an hour after my appointment told customer service I didn’t answer the phone, caught them in my parking lot trying to do a drive by. I was told I would …
These people are depriving me of a daily medication. Just because the doctor increased the dosage of my medication, they denied me access to my daily life saving medication. They do not care whether people live or die, just as long as they …
Working for a medical office, I have to call here when I need to follow up on auths/billing for patients. Hold times are long, and when someone finally answers, it seems like they just pick up the phone and let it sit there. You can say …
By far the worst insurance. It doesn’t matter if you have out of network referrals or prior authorizations in place, they do not pay your claims accordingly. When you call they tell you it will take up to 45 days to reprocess. You can …
Really disappointed in everything. Insurance will be charged an absurd amount of money. Intimidation practices with Behavioral Physicians.The doctor did not give me a prescription. They need to help more rather than making me suffer. Issue not resolved. Forced through their doctor revolving door.
My son had surgery, McLaren was his secondary insurance, they mistakenly (admittedly) rejected the claim and have left my son, a grad student with over $2000 in medical bills. They blamed this on my son and myself for not looking at the …
I’ve had MHP for a few years now and I’ve been fine with it. Recently they just stopped covering a brand of inhalers and I called the pharmacy help desk to get information on which type of inhaler they do accept and the guy was very rude, …
As a case manager of a mental health agency whom has called MHP several times while assisting my Consumers I must say that their customer service operation has got to be the worst of its kind. For example: I call to schedule transportion …