Despite recent increases by the city, Mac Water and light is VERY cost effective for its customers compared to other utility companies. I am very thankful!
I thought l was doing a review of the park itself not the water and light dept.As for the employees of the water and light department 3 stars seams about right
Christy would not send me to managers voice mail .Would not tell me her name so I can tell manager who I’m talking .now they won’t let me have my refund my cridit or speak to manager.
There are reasons you can’t put pics here…a couple months back. Their contractor..they destroyed my kids pool….today…lol.. they were doing the job cutting branches let them drop on people’s vehicles… Nice…
Arrogant employees who are too comfy at their jobs. Extremely rude in the field and on a power trip. Also, slow to do the work they’re ACTUALLY SUPPOSED to be doing.
I randomly received a box of free energy efficient light bulbs in the mail from Mac water and light; very generous. I’ve never received anything from the companies I pay my bills to before.
McMinnville Water & Light is what a service provider should strive to emulate. I’m not speaking from a technological aspect or even a workflow processes standpoint, I am referring to the level of customer service you get from each …
I called the number on your website to start service only to find out you need to come in an fill out a form. Instead of wasting time telling people to call a number to have service started, why not just state what you have to do to get …
I got a disconnect notice for$715.74 so I called the automated line.. my REAL total was only $640 something.. WTH?!?! All during this pandemic.. and I haven’t even gotten a bill yet so didn’t even know my balance until I called. Price gouging??? Feeling screwed!!
They’ve been a great utility company to have. I prefer them to over-priced Pacific Gas & Electric of California. Great customer service and reasonable.
Best customer service I have ever found. After dealing with the large public utilities who are robots without empathy or understanding, MW&L is what every company should emulate. Kathy and general manager John were absolutely wonderful and …
McMinnville Water and Light is all about the money. Nor is the staff apologetic about it. If there is an issue with accidental water use from a running toilet they will not reduce sewer usage which is more expensive than water usage. My …
Rates are reasonable and the company works with you if you have problems. A lot of the low reviews are from people who just don’t seem to want to pay their bills this is a company not a charity.
We had a $759 bill and had to file a chapter 13 and they now require us to pay $900 for a deposit in order to continue to receive services…. How can this even happen? When you can’t afford to pay and go bankrupt which is supposed to let you start over!!!! How can they do this??? How awful of this company to lick us when we are down!!!!
I recently replaced some windows and my heat pump. MW&L has great rebates, and staff provided great customer service in explaining their services. Contractors were wonderful too. Thank you! Always a great experience working with employees, plus the lowest rates around!!
Despite recent increases by the city, Mac Water and light is VERY cost effective for its customers compared to other utility companies. I am very thankful!
Very understanding alway had such happy voice and always fell respect.👍🏽🎉 …
Very nice people. They are there serving us at a very difficult time.
I thought l was doing a review of the park itself not the water and light dept.As for the employees of the water and light department 3 stars seams about right
People who donate to this company should know that Staff at McMinnville water and Light embezzle donated money trough their friends and family.
Consistently great experience. Friendly customer support, knowledgeable and reliable.
Christy would not send me to managers voice mail .Would not tell me her name so I can tell manager who I’m talking .now they won’t let me have my refund my cridit or speak to manager.
Horrible customer service. Will shut off your power for 25.00. They don’t care about you or your family.
they are patient, pleasant and all that you want in a utility company
There are reasons you can’t put pics here…a couple months back. Their contractor..they destroyed my kids pool….today…lol.. they were doing the job cutting branches let them drop on people’s vehicles… Nice…
Arrogant employees who are too comfy at their jobs. Extremely rude in the field and on a power trip. Also, slow to do the work they’re ACTUALLY SUPPOSED to be doing.
I have always had good experience with folks at MacW&L, who have gone out of their way to help me solve a problem.
I randomly received a box of free energy efficient light bulbs in the mail from Mac water and light; very generous. I’ve never received anything from the companies I pay my bills to before.
McMinnville Water & Light is what a service provider should strive to emulate. I’m not speaking from a technological aspect or even a workflow processes standpoint, I am referring to the level of customer service you get from each …
I called the number on your website to start service only to find out you need to come in an fill out a form. Instead of wasting time telling people to call a number to have service started, why not just state what you have to do to get …
I got a disconnect notice for$715.74 so I called the automated line.. my REAL total was only $640 something.. WTH?!?! All during this pandemic.. and I haven’t even gotten a bill yet so didn’t even know my balance until I called. Price gouging??? Feeling screwed!!
They’ve been a great utility company to have. I prefer them to over-priced Pacific Gas & Electric of California. Great customer service and reasonable.
Best customer service I have ever found. After dealing with the large public utilities who are robots without empathy or understanding, MW&L is what every company should emulate. Kathy and general manager John were absolutely wonderful and …
Thanks for the new $160.00 yr tax hike, er…city service charge. Pathetic.
McMinnville Water and Light is all about the money. Nor is the staff apologetic about it. If there is an issue with accidental water use from a running toilet they will not reduce sewer usage which is more expensive than water usage. My …
Rates are reasonable and the company works with you if you have problems. A lot of the low reviews are from people who just don’t seem to want to pay their bills this is a company not a charity.
We had a $759 bill and had to file a chapter 13 and they now require us to pay $900 for a deposit in order to continue to receive services…. How can this even happen? When you can’t afford to pay and go bankrupt which is supposed to let you start over!!!! How can they do this??? How awful of this company to lick us when we are down!!!!
I recently replaced some windows and my heat pump. MW&L has great rebates, and staff provided great customer service in explaining their services. Contractors were wonderful too. Thank you! Always a great experience working with employees, plus the lowest rates around!!