I have them because I have no other choice for internet. They are horrible, over priced and such a waste of money. If I had any other option I would take it!
Only have them because they’re our only option for internet. If they would update their website and make it easier to pay online I might give them 4 stars.
It is ashamed a company that the perry people support cannot even televise the perry panther state game but time warner does if it was the tigers it would be on I would like too tell everyone that reads these post to switch to some other form of cable unbelievable very very upset yet you can show a commercial with you and that dog
MCTV is fabulous1 There is no other service that offers as much as they do and their customer support is wonderful. I have been with them for over 20 years. They just get better and better.
Internet is alot of trouble. Keeps cutting out. Have no other choice but to go with them because no other provider in the area. Had them several years ago and had the same issues
I’m paying for 100mb/s download and getting 14mb/s. $100 a month for 10% of what I’m paying for is BS. Maybe I should only pay 10% of my bill for this junk.
I only have there internet. I got a 50mbp/s connection….. well I thought I did when I test the speed it’s giving me a 7mbp/s download and a 0.53 upload.. WTH MCTV give me what i’m paying for!!!!!!!!!!!!!!!!
We have only cable and internet and were being charged 146$ a month!! And the internet freezes all the time..Their prices are ridiculous about together rid of them!!
Pathetic excuse of an Internet provider. You don’t get what you pay for and over pay for it. Seriously have an issue every 2 weeks. Wish I could get another provider :))))))))) there’s a trend to these reviews….. I highly suggest you use another company if you can
if i could no stars i would. telling me i need to pay for internet when we dont have a computer. the total was 200.00 what a joke take your junk cable and fly the coop. hello dish 100.00 locked in
I called to set up Internet service and the customer service rep was rude and unprofessional and told me that I had to come to the store and show my ID and a copy of my lease before I could even see how much it would be to set up service …
The customer services sucks I was trying to install new service and was hung up on by Ryan a manager then called back and called the install appointment I’ll stick with direct tv and Verizon and alarm force for all my needs and they are …
Expensive for basic cable and crappy internet and they never seem to want to make it right. They just want to charge you more. WISH i could get Spectrum where i live
Weekly internet problems. Customer service is good though. Cable packages a bit pricy so I stick with streaming which is a problem due to frequent internet problems.
My roommate pays over 250 a month for the low end of very slow Internet there yv adds are false and there about as bad as Comcast hell att and Verizon have better high speed
I’m a Realtor and have used MCTV for many years, as well as recommending them to my clients! They are super to work with on all aspects of their Service.
Thanks John for fixing my internet. It’s hot out and you worked tirelessly. Mass cable isn’t cheap but the service is for sure worth it. U da man , John!
This is the only internet service we can get in our area. They raised the price, then reduced our service. And we still don’t receive that. “We deliver what we advertise” is B.S. currently downloading at 5Mb/s. What a joke.
Cable is overpriced and the internet is the worst I’ve ever had. They have a monopoly on our area, the only reason someone would choose mctv is when there’s no other choice. stay away if you can
absolutely terrible internet. at the best of times when everything is working it could be described as mediocre. unfortunately the internet service they provide frequently goes down altogether or becomes so slow as to be useless. They …
I live not even 10 minutes from Massillon Cable and my internet still sucks. We pay for 100mbps and I’m only getting 56mbps. Not to mention the high latency on games and videos!
Absolutely horrible service have been receiving there service for years because quite frankly they run a monopoly we simply do not receive the speed we pay for and have called several times and dealt with the same answe that it’s “not on there end” 0/10 do not recommend
Massillon Cable has horrible service, but they have the cutest most helpful service TECH!!!! I think his name was Chad, I was at a loss for words when he walked in my door so stunning and sweet. His voice was like angels singing hyms of love. Please come back Chad PLEASE!!!
If I could give less that 1 star I would, have unfortunatley been stuck with MC for over 10 years. All the 5 stars only browse Facebook all day. If you have more than a handful of devices all at once your internet good luck doing anything. …
I had a cable box replaced (dropped cable and phone and only have internet now). The service tech couldn’t take the time to hang the new box where the old one was. Just left it hanging. Not impressed with their service or customer service.
MCTV has consistently proven to deliver poor quality for internet and cable TV. If I could choose Warner cable I would. My only choice is ATT Uverse and that is the direction I am going to go until I can leave Massillon’s poorly managed government.
Absolutely unhelpful. Call for support and they tell you that you don’t have an issue. Thanks. Guess I just have to accept my internet going down every 30 minutes. Can’t even watch a movie. But there’s no problem. Good to know.
Alisa went above and beyond to help us with our internet problems.She stayed on the phone with us over an hour. Helping us get our router fixed.We called 3 people earlier who were unable to help us. Thank you Alisa.
Horrible service, pay for 100 Mbps internet, rarely run that speed,call them and have no answers for me, just tell me do stuff I have already done to correct it. Then blame the other services I’m using , telling me the issue isn’t them it’s everything else
I have internet accounts with AT&T, TWC and MCTV between my personal home and business locations. MCTV takes the #1 spot for most horrible speeds, prices, selection, ect. Avoid at all costs.
Hey chuck emick people do pay there bills old tuby. Worst service besides spectrum 8pm comes around and wham no internet until 4am and off and on throughout the day. I wish another company would set up and push them both out.
I want to say I have had great experiences with MCTV. Every time I need to call their employees are the most courteous people I have ever had the pleasure of dealing with. No long wait times on the phone, they take their time and really try …
Overpriced for service you receive , throttles my Internet service and expects payment on time or coming to shut off, I sometimes run into a day later and have tried to openly discuss that I will be in a middle of job change and they expect …
I’m one of MCTV’s biggest fans.
I was very upset because I was getting awful HD service. I called and was told that they didn’t have other reports in my area. They said they would be happy to …
Our cable went out on a Sunday and Alex was out Monday morning to get our cable up and running again. Any time I have called for any kind of help there knowledgeable, patient and helpful staff have always been there as well as their technicians like Alex. Excellent service!
Not reliable, as they advertise. When your internet goes down, forget getting through to customer service. They advertise going the extra smile 😆 what a joke. …
I’ve had cable internet for years with Massillon Cable. We pay for the fastest service offered, and find it to be fast enough to handle routine surfing and streaming on five smartphones and one Chromebook. I only recall a few service outages in the past eight years, and those never lasted long enough to warrant a service call.
The internet service is awful. I am supposed to be getting 10 MB/s for download speed and the best I can get is 1.2. My dad is paying $25 a month for trash. I highly recommend a different provider.
This is the most God awful company on the planet. We moved recently and for got to make a payment on our Internet service provided by Massillon cable they were called by my wife informing them that the payment had been mailed and to place …
I was having issues with my connection, they were pretty minor, but the customer service I received went above and beyond most other service providers. Pleasant to deal with, treated me like a person, I really couldn’t be happier, they definitely went the extra smile! 🙂
We switched from Directv this past summer and have regretted the change. We have had issues with the cable tv from distorted pixels to frozen pictures. Called to report an issue and they did come right out and checked our lines. They …
I see mixed reviews all over the place. Mainly it is either very bad or very good. I know there is faster internet at better prices in other areas of the country and world. Sadly in this area my options are limited. Although I have had …
I would actually contemplate moving because MCTV is the only option in Canal Fulton and they use that as an excuse to provide terrible and outdated services. Their On Demand looks like it is from the year 2000. Their internet is a scam as …
bought out the rights to the area I live at, pay close to 100$ for internet only, per month for supposedly the best. had to wait 1 entire week before they could send anyone out, and when they did hook up the internet, my phone wont connect …
CANCELING YOUR SERVICE! COMMERCIALS ARE OPPRESSIVE!
Not only does the service stick but the commercials are oppressive and ridiculous. Please stop the MCTV commercials. I would cancel my service if I had another …
Every day service is down for an indeterminate amount of time. As work from home person. I am highly irritated with the service. I would switch but they have a monopoly on my area.
they throttle you to oblivion the only people who leave good reviews use their internet for emails and facebook and dont know any better. if you download anything dont plan on playing anything for a week. i pay for 50/3 and i get about 1/4 …
People say this is bad, but I’ve had nothing but good service. Their support staff answer questions, they’re helpful, and ultimately an A+ service. I run several gaming rigs and there has never been lag. Be happy it’s not a Time-Warner company.
If it were possible to rate MCTV less than a 1 I certainly would. There service is spotty, slow, and generally SEVERELY overpriced. After moving back to the Massillon area for work (from DC) I was amazed at what cable and internet cost …
They run a monopoly in our city and provide terrible internet speeds, prices, and services. Honestly hoping Spectrum can buy them out and take over service. Spectrum offers 10x the speed of Massillon for the same price. They also just …
Just why? You have so many bad reviews! That should tell you something. There is something wrong. My mom and i are paying for 20mps high volacity internet.
1. That isn’t high. We are in 2015 going into 2016 i see around the country …
Prices have gone up alot and service is getting worse cable freezes up a lot can’t find a web site to report outages really starting to rethink this company
Their product has always been terrible, especially considering the price, but lately the customer service has been awful too. Switched to AT&T (never thought that they would be better, as terrible as they are too).
Massillon Cable has kind of monopolized the area, and they are capitalizing on it. FCC established new terms to meet ‘broadband’ service speeds, and MCTV has outright said that they don’t need to upgrade their service because there is no …
They hold an strangle hold on the area in which I live , being in I.T. I can not get DSL due to being more than 3 miles from a sub-station ( to be honest i would not get DSL )I am on call 24×7 and constantly remote in to fix issues with …
Very poor internet and they have a monopoly in the area. What ever happened to competition? This is a highly populated area, how could this be occurring in the day and age. They should do the area a favor a go out of business. Very poor …
Absolutely garbage. Some of the other customers relating MCTV’s services to ISPs of the late 90s are right on the money. Setting arbitrary 50GB quotas for an already sub-par service is laughable, and there’s really not an excuse for it. …
It’s slow, expensive, and the only internet provider available in a lot of places. It’s complete garbage for anyone that actually knows how Internet works. But everyone already knows that. Yet we’re stuck with this trash product.
Pay $60 a month for 20 download and 1.5 upload. Other companies offer over double that speed with 50 download and 5 upload for the SAME PRICE OR LESS. Not only that, but every other night from 7-10 the internet is unusable as they THROTTLE …
I had Massillon Cable because it was really my only option at my house when I moved to Massillon. I paid for the fastest tier internet (which tops out at a paltry 20 megabit downlink) with the intent to just watch Netflix and Hulu. That …
We get everything we need out of MCTV at a competitive price. Our internet is fast and cable no longer goes out in a storm. Direct tv is still my favorite but when att and them merged they screwed up our billing so bad I had enough and switches. Other than no longer having NFL Sunday ticket it’s pretty much the same.
Had a promo deal of internet and tv through MCTV. Missed my November payment. Today without notice they disconnected service. Called to pay and they cancelled the promo as well as wanting to charge a reconnection fee. No email, phone call, …
This place has a literal monopoly in the area.
They aren’t that helpful. There isn’t much to gain from them other than internet. That by the way has a price tag not worth it. The service fluctuates terribly. …
I have clients whom use Massillon cable service. Their services range from tv, phone, internet and business services. Their customer service has always been good and have never had a bad experience! Some negative reviews tend to be …
I have been a loyal customer for many years trying to support local. Problem is cost keeps going up service, speeds get worse. There is talk of moving to allow other companies to compete in this area. I will be first to sign up. Ridiculous prices for products received
Customer service is nothing short of just plain out terrible, their service is terrible, their internet is terrible but yet they have a monopoly in Perry township stopping spectrum from spreading their services out so people have actual choices
We don’t have too many internet/phone providers in our area. I wish Time Warner was available. MCTV charges the prices are too high. What the heck is this “rent a modem” deal? I could have paid for my own modem now. The service reps are …
First I would like to say that the fact Massillon cable has basically “monopolized” the Massillon area for cable and internet blows my mind.. I swore that was illegal. But on the the fact that their customer service is the WORST I’ve ever …
they say you pay for what you get but for MCTY that not true at all i have the highest amount of internet speed they sell ” 50 mbps ” but the most you’ll ever see is 45 every night about 9:30 is it drops to a mind numbing 2 mbps that that’s …
Been with them for years. Miss 1 payment in all the time I’ve been with them and they can’t work with you just a little to keep the wifi on. Thanks mctv a former loyal customer 👍 …
I have never had a problem with MCTV. From customer service to the technicians fixing an issue. All have been helpful, friendly and honest. MCTV doesn’t try to pressure you into tv/internet service, unlike AT&T. Also, they are up front with their rates. No hidden fees or misleading wording. No contracts either.
Has anyone else notice the prices are going up, up, up ?
we were paying $90.00 basic internet and cable. in less than two years we now pay 144.15! it just went up 20 more bucks from the last cable bill till this …
If I could go lower than 1 star, I would. I pay $47 for 25 mbps (internet) a month. According to the various third-party speed tests I’ve been doing on my connection lately, I’m topping out at 6.5 mbps, not even close to the advertised …
Honestly don’t even want to give them 1 star. They’re service doesn’t deserve it. I am constantly calling to troubleshoot why 50 Mbps down and 3 Mbps up is not enough for me to play games without ridiculous lag ping spikes. …
I’m very dissatisfied with my service, not only are the internet connection packaged completely setup wrong as far as download to upload ratio. They are priced terribly, I should not have to pay $50 a month or 8mbps down and .5mbps up. The …
I really hope they get shut down, they have a monopoly in my area can’t get any other provider, so I’m stuck with terribly slow internet speeds (it’s way slower than they advertise) and their prices are way too high, I hope to one day get …
This company is garbage. Nothing they tell you they will do or give you is true. You buy internet and they say you will have a certain download speed but that is rarely the speed you have. You call to fix it and they get it close (never the …
Unbelievably slow… $80 for 100 mbps is such a rip off, so we went to 50. Now TV streaming is always buffering without anything else using it. I can’t wait for another provider to come into the area. They will continue to gouge us more and more until then.
If you have a choice I would NOT go with mctv. I have “high velocity” internet 20 down 1.5 up for $60 month which is the highest they offer, and it is bad to put it nicely. I’ve been with them for over 2 years and service drops at all …
I’m very disappointed in this company as the WIFI will just shut off and not work for multiple hours at a time. As a gamer this is horrible as every time I want to play I cant even connect to internet. I even us an Ethernet and it still …
They throttle internet speeds constantly. Internet goes down multiple times a week. They are too set in their ways of being scummy to good paying customers to even lower their price to match Spectrum. If you are new to town, DO NOT use MCTV for anything.
They have a monopoly on the area. High prices for services they provide. With no breaks of any kind. Internet to match. When I called for a break in the price due to not being happy with their prices they basically said “goodbye”. What happened to customer satisfaction?
I have had nothing but problems with this company from the day I moved to Massillon. They really do have a monopoly in the area. At the start of the year they informed me they were increasing our package plan from the ridiculous 145 i was …
For those who rate MCTV 5 stars they don’t represent the modern age of ever advancing technology, therefore their opinions do not reflect the needs of young technology driver individuals. The world is evolving and MCTV is evolving, just not …
Shout out to Massillon Cable Company. They are always there to save the day! Patiently, worked me though my problem programming a new remote after I was sure I screwed everything up!
The only good thing about this company is the quick customer service, which you will no doubt need on a bi-weekly basis. The positive reviews you are reading are from people who just use the Internet for email, and light browsing more then …
I do not understand the negative reviews. I live in Brewster and we have excellent service. Very few internet problems. I have a friend on Spectrum and spent some time at his house taking care of dogs, etc. and their internet cannot even …
The customer service is great. But CABLE service!! I can not look at my phone and stream a show. When I was with DSL at 10 meg I could run 2 streaming devices and a few phones with no problem. It is sad service with no explanation. I CAN …
Worst company ever … Constant outages … Tech support is always a busy signa… They have gone down EVERY month and have me in jeopardy of losing my job. IF YOU CAN … GET DISH
Let’s be real about this company. It’s only in business because it operates in a town that allows MCTV to have a monopoly with uncompetitive pricing. Slow internet speeds and wanted to charge me around $90 a month just for 100 up and 10 …
I have to question the integrity of some of these negative reviews. My family and I have use this company for decades and the customer service is always excellent and their cable and internet services are reliable at a great price as …
Slow slow slow there are 3rd world countries that have better downstream the these jokers. The customer service is great. It’s just that they have a subpar product at a high market price. Because they have no real competition. I keep …
I know this place had a lot of bad ratings from people in Massillon. But we are down in south eastern BFE Ohio and went from having a monopoly by Frontier (whose internet speeds and prices are completely outdated – max speeds down here were …
I generally think this company is over priced and over rated I prefer any other company besides MCTV. There Internet Packages are way to “OVERPRICED” And I can assure you that there is a lot of different company out there that offer …
MCTV has always provided good service to our household. They are always friendly when I call and even worked to help me solve computer and email issues I was having on my end. I’m not a high end user so I haven’t had tried to push the …
Let’s see, I pay for the fastest Internet and it never goes as fast as it’s supposed to, it drops pretty often, and days like today when it’s completely out and not working, the number is busy when I try to call for over an hour. I run …
My family and I have been with MCTV for over 15 years and have always been happy with their services. I have had Internet only with MCTV for at least 8 years and have never had a problem. There are outages of course, but they are rare and …
I have never had an issue with MCTV. They are always prompt on the phone, their internet service (I have High Velocity) is reliable, and usually runs at the speeds advertised, and their billing is consistent. They don’t tack on hidden …
I support MCTV because they are a local company in a world where there aren’t enough family owned businesses that actually care about their community. That does not mean they should get a free pass to price gouge us for mediocre service. …
They like to call me fifty times if I’m one day late on payment. But if they’re equipment doesn’t work correctly (which it never does because it’s cheap junk) they could care less. (My remotes for both my cable boxes hardly ever work. When …
I have had the service for almost 3 years and haven’t really had the greatest experience. The internet buffers alot. My bigger issue is that I have no other choice of internet provider in my area because of their monoply and am stuck with …
I can’t believe all of the negative reviews on here. Their service isn’t terrible. Pay your bill and you’ll be just fine. I’ve used frontier and Hughes net and by far they are 500% better. Frontier was $60 for 12mbps. Now we have …
This cable company is the absolute worse in Ohio that I have ever had the misfortune to be stuck with. Armstrong in Medina was bad but MCTV takes the cake. If any other company could get passed the monopoly they have, MCTV would be put out …
We haven’t even had our internet installed yet and already disappointed. Had a scheduled installation a week in advance, for today 04-16-21 from anywhere between 8-12. My fiance took a half a day off to be there when the guy showed up, only …
We’ve had MCTV for about a year now. Installer was professional and explained everything.
Speeds are always pretty close to what we are paying for. Have never had to call …
Service is good but prices are wild. Cable shuts out a lot for short periods . I swear it goes up in price often. People who work there an service guys were nice an helpful. Had no problem getting someone to help. Main thing was how much it costs. Know a lot of people who finally cancelled it as I did as well.
They were very friendly when I first called and asked if they provided service in my area. They called back a few days later and left a message saying they didn’t, without explaining why, when everyone around me seems to have their service. When I called them for more information, I was on hold for 10 minutes until I finally hung up.
You can send e-mail and maybe stream video with their most expensive package. Don’t even attempt to game online because their ping is outrageous. About 100-500ms ping almost constantly. They just recommend a new modem everytime they slow …
The internet is very slow it barley ever runs at what you are paying for (I pay for 50mbps and it runs at or below 10mbps. I have a friend that pays for 100 and it doesn’t ever reach above 50) they run a monopoly on where I live. I wish a better internet provider would take Mctv’s place.
It’s the year 2019 and I can’t even pay for more than 5Mbps upload speed. I have important video conferences that I constantly have issues with. Download is fine but upload is absolutely terrible for producing content, broadcasting, and …
Garbage company! Quality service is a joke , almost as big of a joke as this companies prices ! The quality of craftsmanship that the installers put out is poor and they will leave wires just hanging off the side of your house ! As a community in this companies reach we should file a complaint !
Recently switched internet providers from Frontier to MCTV. The best thing I have done in a long time. I should have done this long ago instead of paying outrageous prices to Frontier for services that I never ordered or used. MCTV is by far the better internet provider and offers so much more capable internet service.
Slow speeds and higher prices than competitors. Fiber lines were promised 5+ years ago. Cannot wait til this company is driven out of business by 5g home internet.
Very expensive for very slow speeds. Customer service is slow and provides inconsistent information. Took me 4 phone calls and over two hours to resolve a simple issue. …
Really good internet speeds but old business practices and mind set. Online payments, difficult, recurrent payments, difficult, charges and fees… MCTV thinks little customer services is required and that other companies don’t compete… Well that’s changing.
MCTV has a monopoly over my area and provide the worst internet I’ve ever experienced. They charge ridiculous amounts only to give you a quarter of the internet speed that you pay for. Now that’s when the internet actually works. It’s a …
I’ve been with them for 10 years because I have no other choice. Tonight, my internet went out. My wife works remotely but there’s no way to reach MCTV until tomorrow morning. Absolutely making me smile.
Pay for the best, receive the worst connection speeds………..every Saturday night becomes a major hassle to accomplish anything online. Patiently waiting for the day Time Warner comes around. Never had a bad internet issue in our old town.
I recently moved out of MCTV’s service area and had to cancel my service. It was so easy canceling my service. The representatives were super helpful and friendly and didn’t try to talk me into staying or upgrading like other carriers do. …
MCTV is extremely overpriced for what you get!!! The TV channels are a such a joke! The movies are ridiculous! The prices keep going way up and the services keep going way down! They are a monopoly in my area, otherwise I would switch to another cable company in a heartbeat!!!
The service is overpriced for what you get. No matter what package you choose you will be lucky to see 80% of the advertised speeds, even wired directly to the modem. Sad thing is they have a monopoly in Massillon so providers who offer …
My experience with MCTV has been outstanding…for 20+ years. Their service department is excellent; any time I have had an issue, it was resolved quickly. Pricing for cable & internet is very fair. I’m not sure why a few people are giving a low rating. You just can’t please some people…EVER!!
Not worth all the issues of service. And gee they’re buying out other companies to monopolize your area, svcks for elderly or others who still watch tv…
MSTV Has done a great job adjusting to changes in internet technology and their customer service is always helpful. In addition they give back to the community that they service in so many ways. This company cares about their clients and …
They are a really good and cheap company but you really can’t get ahold of them for anything! I’ve been on hold for 20 minutes now and I’m trying to pay my bill.
Went in their a few times and ran in to the same guy at the front desk, who acted like your inconveniencing him before two words even come out of your mouth, he acted like Daddy owned the company and he was the spoiled son who was forced to …
Absolutely horrendous place to have internet. Not only are they over priced and the billing is stupid. My internet isn’t as fast as they say. My bill is 256 and they say I haven’t paid my bill but they charged you for the next month ahead. …
There was a notice on my door to call. They saw a problem in this area and wanted to take care of it. Two techs came and ran new lines everywhere. They were the most considerate people! …
How can you claim high speed internet if you only offer 200 Mbps but I only get around 109mbps. This cable company is a scam and the worst internet around with one of the highest prices everyone working there should be ashamed your all crooks
Mctv oh yeah
Over priced
Very helpful
always a hassle
Rude employee
Nice place
Very helpful
Easy access
Fast and honest
Expensive cable!
Slow and expensive
Always a pleasure
Good service.
Reliable
Eith a smile
Cool
Very helpful.
hot garbage
Nice local businesses
Great customer service
Great customer service
Very nice to deal with!
Friendly & helpful staff.
Nice people clean environment
Refused to get cable at there price
The worst ever
Worst deal go with satellite or anything else
Didn’t do what we asked on a service call
Very nice facility, professional staff.
Always takes good care of me
Gets to be more expensive for less service
I think it’s a little high the cable to me
Very slow, not getting what I payed for most of the time.
I wish there was an alternate cable company…. this service sucks
Who doesn’t have a tech service 24/7? What the……
They’re courteous excellent service
Not terribly expensive and service almost never goes out
Moved to another city because of how bad this internet service is.
Way over priced!!!! Equipment doesn’t even work half the time.
Describe my experience huh well it’s not good I can tell you that much.
They are way over priced bunch of Nazi’s
Bad company!
Friendly staff and extremely helpful.
Wait times for new service is ridiculous..wishing now I stayed with AT&T
It takes so long to update my youtube channel or play online games. If you are a gamer… RUN AWAY
The customer service is fantastic. They were friendly and prompt
Only buy internet and start streaming people their cable prices r ridiculous
The lady that waited on me was very friendly. Very good customer service!
Slow… I pay $70 a month and its terrible i get 25.13 down 0.26 up and I’m supposed to get 50.26 Down and 25.00 up
Great service ,expensive even with no premium channels and lowest Wi-Fi
I’m not even getting a third of the internet speed I pay for. They are overpriced for everything.
Their service just sucks period. Way over priced. The internet is trash.
Currently have high velocity Internet. ..very disappointing. …had mega for years , and it was just as fast….hmm
Wifi is super slow and customer service is terrible
People are rude and not in any hurry to help with your service when it needs turned on. Cost more then its worth.
I have them because I have no other choice for internet. They are horrible, over priced and such a waste of money. If I had any other option I would take it!
I love this company! Never had a problem they couldn’t help me solve.
Terrible internet service! Throttle to next to nothing in the evenings. Highest cable internet service and can’t stream reliably at night.
♫♪ Buy Massillon cable today, our servers are laying in hay, at Massillon cable we host in a stable… GET SLOW INTERNET TODAY! ♫♪
I’m a contractor for them! If I said anything bad I’d be looking for a new job ! Great people though and have a tight relationship with them
I love MCTV and all of the services that they offer. Excellent customer service and great company!!
Love MCTV service is unbelievable. Nice people too.
Well, wish my service was impeccable. But it isn’t a perfect world
Barely have enough internet service to leave a review! I’m so sick of paying for a service that I can’t use!!!!
the worst internet service
high price and unstable service
Perfect service & maintenance.
the internet sucks and i have a “better version” of it…either you need new employees or you should just start over all together.
Got me my replacement cable modem for work quickly and without Hassel.
Massillon Cable has treated me like family. We have been customers for 26+ years.
Didn’t visit there, but poor choice for a cable company and VERY EXPENSIVE television packages
Only have them because they’re our only option for internet. If they would update their website and make it easier to pay online I might give them 4 stars.
Worst internet I’ve ever had in my life problems at least once a month
Costs too much for what they offer! Greedy Cable company!!!! 500.00 to install is insane!!!
Very expensive. $90 for internet when you can get the same thing at Spectrum Cable for $60
It is ashamed a company that the perry people support cannot even televise the perry panther state game but time warner does if it was the tigers it would be on I would like too tell everyone that reads these post to switch to some other form of cable unbelievable very very upset yet you can show a commercial with you and that dog
They blow. Horrible coverage and it’s amazing all I can get in my area is satellite and I’m right in the middle of a crowded neighborhood.
My renters have have problems with them dropping internet. When I call to fix it I get the run around.
Well, if your kids do home school, or plan on gaming… you wont get far. We have the “upgraded” net, and it sucks lol
MCTV is fabulous1 There is no other service that offers as much as they do and their customer support is wonderful. I have been with them for over 20 years. They just get better and better.
Reliable town cable service! MCTV seems to be just about the only cable company to consistantly supply cable & internet services in Massillon!
Internet is alot of trouble. Keeps cutting out. Have no other choice but to go with them because no other provider in the area. Had them several years ago and had the same issues
Great local service and locally owned! We use MCTV business services for my office in Massillon. Anthony Repp is the best!
Speed is terrible, bandwith is terrible, price is terrible, overall a scam for what you pay for. I am lagging just writing this review.
I’m paying for 100mb/s download and getting 14mb/s. $100 a month for 10% of what I’m paying for is BS. Maybe I should only pay 10% of my bill for this junk.
I only have there internet. I got a 50mbp/s connection….. well I thought I did when I test the speed it’s giving me a 7mbp/s download and a 0.53 upload.. WTH MCTV give me what i’m paying for!!!!!!!!!!!!!!!!
We have only cable and internet and were being charged 146$ a month!! And the internet freezes all the time..Their prices are ridiculous about together rid of them!!
Pathetic excuse of an Internet provider. You don’t get what you pay for and over pay for it. Seriously have an issue every 2 weeks. Wish I could get another provider :))))))))) there’s a trend to these reviews….. I highly suggest you use another company if you can
if i could no stars i would. telling me i need to pay for internet when we dont have a computer. the total was 200.00 what a joke take your junk cable and fly the coop. hello dish 100.00 locked in
Great people and selection. But wrenches to price, it’s starting to get to high price for the pocket
I called to set up Internet service and the customer service rep was rude and unprofessional and told me that I had to come to the store and show my ID and a copy of my lease before I could even see how much it would be to set up service …
Have been with MCTV to over 7 years, I love the quality and the customer service blows any other company out of the water! Keep up the good work MCTV!
The customer services sucks I was trying to install new service and was hung up on by Ryan a manager then called back and called the install appointment I’ll stick with direct tv and Verizon and alarm force for all my needs and they are …
Literally cannot move to Wooster because MCTV is so far behind the rest of the state in speed offerings
Expensive for basic cable and crappy internet and they never seem to want to make it right. They just want to charge you more. WISH i could get Spectrum where i live
I have been a customer for years and have always received great and friendly customer service.
Was great now can’t hold a connection between 7pm and 3am
Weekly internet problems. Customer service is good though. Cable packages a bit pricy so I stick with streaming which is a problem due to frequent internet problems.
My roommate pays over 250 a month for the low end of very slow Internet there yv adds are false and there about as bad as Comcast hell att and Verizon have better high speed
I’m a Realtor and have used MCTV for many years, as well as recommending them to my clients! They are super to work with on all aspects of their Service.
Thanks John for fixing my internet. It’s hot out and you worked tirelessly. Mass cable isn’t cheap but the service is for sure worth it. U da man , John!
This is the only internet service we can get in our area. They raised the price, then reduced our service. And we still don’t receive that. “We deliver what we advertise” is B.S. currently downloading at 5Mb/s. What a joke.
The single only reason that I currently use MCTV is that they have a monopoly over my area. If given a chance I would immediately switch providers.
I love Massillon Cable TV. I just wish they weren’t so expensive. The people who work there are always very helpful and very nice to talk to.
50 MB up and down for $59 a month very reliable service. I have the fiber optic modem.
Cable is overpriced and the internet is the worst I’ve ever had. They have a monopoly on our area, the only reason someone would choose mctv is when there’s no other choice. stay away if you can
absolutely terrible internet. at the best of times when everything is working it could be described as mediocre. unfortunately the internet service they provide frequently goes down altogether or becomes so slow as to be useless. They …
I live not even 10 minutes from Massillon Cable and my internet still sucks. We pay for 100mbps and I’m only getting 56mbps. Not to mention the high latency on games and videos!
Absolutely horrible service have been receiving there service for years because quite frankly they run a monopoly we simply do not receive the speed we pay for and have called several times and dealt with the same answe that it’s “not on there end” 0/10 do not recommend
Massillon Cable has horrible service, but they have the cutest most helpful service TECH!!!! I think his name was Chad, I was at a loss for words when he walked in my door so stunning and sweet. His voice was like angels singing hyms of love. Please come back Chad PLEASE!!!
If I could give less that 1 star I would, have unfortunatley been stuck with MC for over 10 years. All the 5 stars only browse Facebook all day. If you have more than a handful of devices all at once your internet good luck doing anything. …
Barely have a web page to pay bills. They are not sure how this internet stuff works.
I had a cable box replaced (dropped cable and phone and only have internet now). The service tech couldn’t take the time to hang the new box where the old one was. Just left it hanging. Not impressed with their service or customer service.
MCTV has consistently proven to deliver poor quality for internet and cable TV. If I could choose Warner cable I would. My only choice is ATT Uverse and that is the direction I am going to go until I can leave Massillon’s poorly managed government.
Absolutely unhelpful. Call for support and they tell you that you don’t have an issue. Thanks. Guess I just have to accept my internet going down every 30 minutes. Can’t even watch a movie. But there’s no problem. Good to know.
Alisa went above and beyond to help us with our internet problems.She stayed on the phone with us over an hour. Helping us get our router fixed.We called 3 people earlier who were unable to help us. Thank you Alisa.
Turned my equipment in 5 days early and then was told I didn’t a month later. Sat on the phone for 20 mins and got hung up on.
Horrible service, pay for 100 Mbps internet, rarely run that speed,call them and have no answers for me, just tell me do stuff I have already done to correct it. Then blame the other services I’m using , telling me the issue isn’t them it’s everything else
MCTV is subpar compared to neighboring services. A small company with no accountability or customer service because you don’t have a choice.
I have internet accounts with AT&T, TWC and MCTV between my personal home and business locations. MCTV takes the #1 spot for most horrible speeds, prices, selection, ect. Avoid at all costs.
Hey chuck emick people do pay there bills old tuby. Worst service besides spectrum 8pm comes around and wham no internet until 4am and off and on throughout the day. I wish another company would set up and push them both out.
I want to say I have had great experiences with MCTV. Every time I need to call their employees are the most courteous people I have ever had the pleasure of dealing with. No long wait times on the phone, they take their time and really try …
Overpriced for service you receive , throttles my Internet service and expects payment on time or coming to shut off, I sometimes run into a day later and have tried to openly discuss that I will be in a middle of job change and they expect …
I’m one of MCTV’s biggest fans.
I was very upset because I was getting awful HD service. I called and was told that they didn’t have other reports in my area. They said they would be happy to …
Our cable went out on a Sunday and Alex was out Monday morning to get our cable up and running again. Any time I have called for any kind of help there knowledgeable, patient and helpful staff have always been there as well as their technicians like Alex. Excellent service!
Not reliable, as they advertise. When your internet goes down, forget getting through to customer service. They advertise going the extra smile 😆 what a joke. …
Wifi is horrible still worthless it’s a joke
Internet out weekly. Horrible if you wfh.
I’ve had cable internet for years with Massillon Cable. We pay for the fastest service offered, and find it to be fast enough to handle routine surfing and streaming on five smartphones and one Chromebook. I only recall a few service outages in the past eight years, and those never lasted long enough to warrant a service call.
The internet service is awful. I am supposed to be getting 10 MB/s for download speed and the best I can get is 1.2. My dad is paying $25 a month for trash. I highly recommend a different provider.
This is the most God awful company on the planet. We moved recently and for got to make a payment on our Internet service provided by Massillon cable they were called by my wife informing them that the payment had been mailed and to place …
I was having issues with my connection, they were pretty minor, but the customer service I received went above and beyond most other service providers. Pleasant to deal with, treated me like a person, I really couldn’t be happier, they definitely went the extra smile! 🙂
We switched from Directv this past summer and have regretted the change. We have had issues with the cable tv from distorted pixels to frozen pictures. Called to report an issue and they did come right out and checked our lines. They …
I see mixed reviews all over the place. Mainly it is either very bad or very good. I know there is faster internet at better prices in other areas of the country and world. Sadly in this area my options are limited. Although I have had …
I would actually contemplate moving because MCTV is the only option in Canal Fulton and they use that as an excuse to provide terrible and outdated services. Their On Demand looks like it is from the year 2000. Their internet is a scam as …
bought out the rights to the area I live at, pay close to 100$ for internet only, per month for supposedly the best. had to wait 1 entire week before they could send anyone out, and when they did hook up the internet, my phone wont connect …
CANCELING YOUR SERVICE! COMMERCIALS ARE OPPRESSIVE!
Not only does the service stick but the commercials are oppressive and ridiculous. Please stop the MCTV commercials. I would cancel my service if I had another …
Every day service is down for an indeterminate amount of time. As work from home person. I am highly irritated with the service. I would switch but they have a monopoly on my area.
they throttle you to oblivion the only people who leave good reviews use their internet for emails and facebook and dont know any better. if you download anything dont plan on playing anything for a week. i pay for 50/3 and i get about 1/4 …
People say this is bad, but I’ve had nothing but good service. Their support staff answer questions, they’re helpful, and ultimately an A+ service. I run several gaming rigs and there has never been lag. Be happy it’s not a Time-Warner company.
If it were possible to rate MCTV less than a 1 I certainly would. There service is spotty, slow, and generally SEVERELY overpriced. After moving back to the Massillon area for work (from DC) I was amazed at what cable and internet cost …
They run a monopoly in our city and provide terrible internet speeds, prices, and services. Honestly hoping Spectrum can buy them out and take over service. Spectrum offers 10x the speed of Massillon for the same price. They also just …
Just why? You have so many bad reviews! That should tell you something. There is something wrong. My mom and i are paying for 20mps high volacity internet.
1. That isn’t high. We are in 2015 going into 2016 i see around the country …
Prices have gone up alot and service is getting worse cable freezes up a lot can’t find a web site to report outages really starting to rethink this company
Their product has always been terrible, especially considering the price, but lately the customer service has been awful too. Switched to AT&T (never thought that they would be better, as terrible as they are too).
Worst internet company. Left them for ATT
Massillon Cable has kind of monopolized the area, and they are capitalizing on it. FCC established new terms to meet ‘broadband’ service speeds, and MCTV has outright said that they don’t need to upgrade their service because there is no …
They hold an strangle hold on the area in which I live , being in I.T. I can not get DSL due to being more than 3 miles from a sub-station ( to be honest i would not get DSL )I am on call 24×7 and constantly remote in to fix issues with …
I am not satisfied with their service.
Everything went bad when I upgraded from Mega to High velocity internet. …
Very poor internet and they have a monopoly in the area. What ever happened to competition? This is a highly populated area, how could this be occurring in the day and age. They should do the area a favor a go out of business. Very poor …
Absolutely garbage. Some of the other customers relating MCTV’s services to ISPs of the late 90s are right on the money. Setting arbitrary 50GB quotas for an already sub-par service is laughable, and there’s really not an excuse for it. …
It’s slow, expensive, and the only internet provider available in a lot of places. It’s complete garbage for anyone that actually knows how Internet works. But everyone already knows that. Yet we’re stuck with this trash product.
Pay $60 a month for 20 download and 1.5 upload. Other companies offer over double that speed with 50 download and 5 upload for the SAME PRICE OR LESS. Not only that, but every other night from 7-10 the internet is unusable as they THROTTLE …
I had Massillon Cable because it was really my only option at my house when I moved to Massillon. I paid for the fastest tier internet (which tops out at a paltry 20 megabit downlink) with the intent to just watch Netflix and Hulu. That …
We get everything we need out of MCTV at a competitive price. Our internet is fast and cable no longer goes out in a storm. Direct tv is still my favorite but when att and them merged they screwed up our billing so bad I had enough and switches. Other than no longer having NFL Sunday ticket it’s pretty much the same.
Had a promo deal of internet and tv through MCTV. Missed my November payment. Today without notice they disconnected service. Called to pay and they cancelled the promo as well as wanting to charge a reconnection fee. No email, phone call, …
This place has a literal monopoly in the area.
They aren’t that helpful. There isn’t much to gain from them other than internet. That by the way has a price tag not worth it. The service fluctuates terribly. …
I have clients whom use Massillon cable service. Their services range from tv, phone, internet and business services. Their customer service has always been good and have never had a bad experience! Some negative reviews tend to be …
I have been a loyal customer for many years trying to support local. Problem is cost keeps going up service, speeds get worse. There is talk of moving to allow other companies to compete in this area. I will be first to sign up. Ridiculous prices for products received
Customer service is nothing short of just plain out terrible, their service is terrible, their internet is terrible but yet they have a monopoly in Perry township stopping spectrum from spreading their services out so people have actual choices
We don’t have too many internet/phone providers in our area. I wish Time Warner was available. MCTV charges the prices are too high. What the heck is this “rent a modem” deal? I could have paid for my own modem now. The service reps are …
First I would like to say that the fact Massillon cable has basically “monopolized” the Massillon area for cable and internet blows my mind.. I swore that was illegal. But on the the fact that their customer service is the WORST I’ve ever …
they say you pay for what you get but for MCTY that not true at all i have the highest amount of internet speed they sell ” 50 mbps ” but the most you’ll ever see is 45 every night about 9:30 is it drops to a mind numbing 2 mbps that that’s …
Been with them for years. Miss 1 payment in all the time I’ve been with them and they can’t work with you just a little to keep the wifi on. Thanks mctv a former loyal customer 👍 …
I have never had a problem with MCTV. From customer service to the technicians fixing an issue. All have been helpful, friendly and honest. MCTV doesn’t try to pressure you into tv/internet service, unlike AT&T. Also, they are up front with their rates. No hidden fees or misleading wording. No contracts either.
Has anyone else notice the prices are going up, up, up ?
we were paying $90.00 basic internet and cable. in less than two years we now pay 144.15! it just went up 20 more bucks from the last cable bill till this …
If I could go lower than 1 star, I would. I pay $47 for 25 mbps (internet) a month. According to the various third-party speed tests I’ve been doing on my connection lately, I’m topping out at 6.5 mbps, not even close to the advertised …
Honestly don’t even want to give them 1 star. They’re service doesn’t deserve it. I am constantly calling to troubleshoot why 50 Mbps down and 3 Mbps up is not enough for me to play games without ridiculous lag ping spikes. …
I’m very dissatisfied with my service, not only are the internet connection packaged completely setup wrong as far as download to upload ratio. They are priced terribly, I should not have to pay $50 a month or 8mbps down and .5mbps up. The …
I really hope they get shut down, they have a monopoly in my area can’t get any other provider, so I’m stuck with terribly slow internet speeds (it’s way slower than they advertise) and their prices are way too high, I hope to one day get …
This company is garbage. Nothing they tell you they will do or give you is true. You buy internet and they say you will have a certain download speed but that is rarely the speed you have. You call to fix it and they get it close (never the …
Unbelievably slow… $80 for 100 mbps is such a rip off, so we went to 50. Now TV streaming is always buffering without anything else using it. I can’t wait for another provider to come into the area. They will continue to gouge us more and more until then.
If you have a choice I would NOT go with mctv. I have “high velocity” internet 20 down 1.5 up for $60 month which is the highest they offer, and it is bad to put it nicely. I’ve been with them for over 2 years and service drops at all …
I’m very disappointed in this company as the WIFI will just shut off and not work for multiple hours at a time. As a gamer this is horrible as every time I want to play I cant even connect to internet. I even us an Ethernet and it still …
They throttle internet speeds constantly. Internet goes down multiple times a week. They are too set in their ways of being scummy to good paying customers to even lower their price to match Spectrum. If you are new to town, DO NOT use MCTV for anything.
They have a monopoly on the area. High prices for services they provide. With no breaks of any kind. Internet to match. When I called for a break in the price due to not being happy with their prices they basically said “goodbye”. What happened to customer satisfaction?
I have had nothing but problems with this company from the day I moved to Massillon. They really do have a monopoly in the area. At the start of the year they informed me they were increasing our package plan from the ridiculous 145 i was …
For those who rate MCTV 5 stars they don’t represent the modern age of ever advancing technology, therefore their opinions do not reflect the needs of young technology driver individuals. The world is evolving and MCTV is evolving, just not …
Shout out to Massillon Cable Company. They are always there to save the day! Patiently, worked me though my problem programming a new remote after I was sure I screwed everything up!
The only good thing about this company is the quick customer service, which you will no doubt need on a bi-weekly basis. The positive reviews you are reading are from people who just use the Internet for email, and light browsing more then …
I do not understand the negative reviews. I live in Brewster and we have excellent service. Very few internet problems. I have a friend on Spectrum and spent some time at his house taking care of dogs, etc. and their internet cannot even …
The customer service is great. But CABLE service!! I can not look at my phone and stream a show. When I was with DSL at 10 meg I could run 2 streaming devices and a few phones with no problem. It is sad service with no explanation. I CAN …
Worst company ever … Constant outages … Tech support is always a busy signa… They have gone down EVERY month and have me in jeopardy of losing my job. IF YOU CAN … GET DISH
Let’s be real about this company. It’s only in business because it operates in a town that allows MCTV to have a monopoly with uncompetitive pricing. Slow internet speeds and wanted to charge me around $90 a month just for 100 up and 10 …
I have to question the integrity of some of these negative reviews. My family and I have use this company for decades and the customer service is always excellent and their cable and internet services are reliable at a great price as …
Slow slow slow there are 3rd world countries that have better downstream the these jokers. The customer service is great. It’s just that they have a subpar product at a high market price. Because they have no real competition. I keep …
I know this place had a lot of bad ratings from people in Massillon. But we are down in south eastern BFE Ohio and went from having a monopoly by Frontier (whose internet speeds and prices are completely outdated – max speeds down here were …
I generally think this company is over priced and over rated I prefer any other company besides MCTV. There Internet Packages are way to “OVERPRICED” And I can assure you that there is a lot of different company out there that offer …
MCTV has always provided good service to our household. They are always friendly when I call and even worked to help me solve computer and email issues I was having on my end. I’m not a high end user so I haven’t had tried to push the …
Let’s see, I pay for the fastest Internet and it never goes as fast as it’s supposed to, it drops pretty often, and days like today when it’s completely out and not working, the number is busy when I try to call for over an hour. I run …
My family and I have been with MCTV for over 15 years and have always been happy with their services. I have had Internet only with MCTV for at least 8 years and have never had a problem. There are outages of course, but they are rare and …
I have never had an issue with MCTV. They are always prompt on the phone, their internet service (I have High Velocity) is reliable, and usually runs at the speeds advertised, and their billing is consistent. They don’t tack on hidden …
I support MCTV because they are a local company in a world where there aren’t enough family owned businesses that actually care about their community. That does not mean they should get a free pass to price gouge us for mediocre service. …
They like to call me fifty times if I’m one day late on payment. But if they’re equipment doesn’t work correctly (which it never does because it’s cheap junk) they could care less. (My remotes for both my cable boxes hardly ever work. When …
I have had the service for almost 3 years and haven’t really had the greatest experience. The internet buffers alot. My bigger issue is that I have no other choice of internet provider in my area because of their monoply and am stuck with …
I can’t believe all of the negative reviews on here. Their service isn’t terrible. Pay your bill and you’ll be just fine. I’ve used frontier and Hughes net and by far they are 500% better. Frontier was $60 for 12mbps. Now we have …
Massillon Rent-A-Center – Your tech Arron was awesome did a great would recommend.
This cable company is the absolute worse in Ohio that I have ever had the misfortune to be stuck with. Armstrong in Medina was bad but MCTV takes the cake. If any other company could get passed the monopoly they have, MCTV would be put out …
We haven’t even had our internet installed yet and already disappointed. Had a scheduled installation a week in advance, for today 04-16-21 from anywhere between 8-12. My fiance took a half a day off to be there when the guy showed up, only …
We’ve had MCTV for about a year now. Installer was professional and explained everything.
Speeds are always pretty close to what we are paying for. Have never had to call …
Service is good but prices are wild. Cable shuts out a lot for short periods . I swear it goes up in price often. People who work there an service guys were nice an helpful. Had no problem getting someone to help. Main thing was how much it costs. Know a lot of people who finally cancelled it as I did as well.
Very rude customer service. There are no other options in our area; hopefully Spectrum soon (yes even they are better than MCTV)
They were very friendly when I first called and asked if they provided service in my area. They called back a few days later and left a message saying they didn’t, without explaining why, when everyone around me seems to have their service. When I called them for more information, I was on hold for 10 minutes until I finally hung up.
Things Change
Earlier I gave MCTV a positive review on their service. Key quote “ I don’t like …
You can send e-mail and maybe stream video with their most expensive package. Don’t even attempt to game online because their ping is outrageous. About 100-500ms ping almost constantly. They just recommend a new modem everytime they slow …
The internet is very slow it barley ever runs at what you are paying for (I pay for 50mbps and it runs at or below 10mbps. I have a friend that pays for 100 and it doesn’t ever reach above 50) they run a monopoly on where I live. I wish a better internet provider would take Mctv’s place.
Updated Review 5/25/2022
Have been a loyal customer of Massillon Cable Internet (Does anyone still …
It’s the year 2019 and I can’t even pay for more than 5Mbps upload speed. I have important video conferences that I constantly have issues with. Download is fine but upload is absolutely terrible for producing content, broadcasting, and …
Garbage company! Quality service is a joke , almost as big of a joke as this companies prices ! The quality of craftsmanship that the installers put out is poor and they will leave wires just hanging off the side of your house ! As a community in this companies reach we should file a complaint !
Horrible, our internet usually goes out once every other month for no reason
Recently switched internet providers from Frontier to MCTV. The best thing I have done in a long time. I should have done this long ago instead of paying outrageous prices to Frontier for services that I never ordered or used. MCTV is by far the better internet provider and offers so much more capable internet service.
Slow speeds and higher prices than competitors. Fiber lines were promised 5+ years ago. Cannot wait til this company is driven out of business by 5g home internet.
Horrible! A simple tv antenna works better than mctvs basic service
Very expensive for very slow speeds. Customer service is slow and provides inconsistent information. Took me 4 phone calls and over two hours to resolve a simple issue. …
Really good internet speeds but old business practices and mind set. Online payments, difficult, recurrent payments, difficult, charges and fees… MCTV thinks little customer services is required and that other companies don’t compete… Well that’s changing.
MCTV has a monopoly over my area and provide the worst internet I’ve ever experienced. They charge ridiculous amounts only to give you a quarter of the internet speed that you pay for. Now that’s when the internet actually works. It’s a …
I’ve been with them for 10 years because I have no other choice. Tonight, my internet went out. My wife works remotely but there’s no way to reach MCTV until tomorrow morning. Absolutely making me smile.
Cancelled our service while we were on auto pay. Waited in hold for almost 20 minutes. This is why monopolies are bad.
Pay for the best, receive the worst connection speeds………..every Saturday night becomes a major hassle to accomplish anything online. Patiently waiting for the day Time Warner comes around. Never had a bad internet issue in our old town.
I recently moved out of MCTV’s service area and had to cancel my service. It was so easy canceling my service. The representatives were super helpful and friendly and didn’t try to talk me into staying or upgrading like other carriers do. …
MCTV is extremely overpriced for what you get!!! The TV channels are a such a joke! The movies are ridiculous! The prices keep going way up and the services keep going way down! They are a monopoly in my area, otherwise I would switch to another cable company in a heartbeat!!!
The service is overpriced for what you get. No matter what package you choose you will be lucky to see 80% of the advertised speeds, even wired directly to the modem. Sad thing is they have a monopoly in Massillon so providers who offer …
Been on the phone for almost 20 minutes waiting for someone to pick up just so I can pay my bill. Terrible customer service.
My experience with MCTV has been outstanding…for 20+ years. Their service department is excellent; any time I have had an issue, it was resolved quickly. Pricing for cable & internet is very fair. I’m not sure why a few people are giving a low rating. You just can’t please some people…EVER!!
Not worth all the issues of service. And gee they’re buying out other companies to monopolize your area, svcks for elderly or others who still watch tv…
MSTV Has done a great job adjusting to changes in internet technology and their customer service is always helpful. In addition they give back to the community that they service in so many ways. This company cares about their clients and …
Garbage service, and internet is always having random outages! I would recommend using hotspot or your mobile service providers internet!!
They are a really good and cheap company but you really can’t get ahold of them for anything! I’ve been on hold for 20 minutes now and I’m trying to pay my bill.
Went in their a few times and ran in to the same guy at the front desk, who acted like your inconveniencing him before two words even come out of your mouth, he acted like Daddy owned the company and he was the spoiled son who was forced to …
Absolutely horrendous place to have internet. Not only are they over priced and the billing is stupid. My internet isn’t as fast as they say. My bill is 256 and they say I haven’t paid my bill but they charged you for the next month ahead. …
There was a notice on my door to call. They saw a problem in this area and wanted to take care of it. Two techs came and ran new lines everywhere. They were the most considerate people! …
How can you claim high speed internet if you only offer 200 Mbps but I only get around 109mbps. This cable company is a scam and the worst internet around with one of the highest prices everyone working there should be ashamed your all crooks