Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
1050 Greenlee St, Marengo, IL 60152
These people are trash
Their customer service is very bad.
they are not union and not professional. we need the union garbage man!!!
Negative stars if I could! The bill went up AGAIN!!
Great service
Wonderful customer service. Kayla is a rockstar!
I feel like I die a little inside every time I have to call this place.
Always helpful, in time, and doesn’t leave a mess.
For some reason the only house in town the garbage man has to block my cars in been going on for months and get a hold of anyone to to say anything about it
AVOID!!!!
Horrible customer service! Lady that answers the phone is rude. These people must forget how they get paid
This is my trash/recycling company and they do a great job at a fair price.
Worst garbage company of all time driver drove past my house and went to the next house without picking up my garbage or yard waste will never recommend this company to anyone
Terrible pay for weekly pick up maybe gets picked up once every month. They don’t credit oh either for it.
They are ignorant and there drivers can’t drive.especially when they back down your st a 6am and also speed past school kids while they are walking to bus stop what a disgrace
Very professional service. Last 19 years I have no problem or issue.
Very nice drivers
Have not been able to get through on the phone today. After repeat calls, after bout 14 minutes of hold time, you are required to leave a voicemail. Sent an electronic call back request also on their website with negative results. Very poor customer service.
Horrible Customer Service! DO NOT call them you will watse hours getting no where. Just have to suck it up. Reminds me of Comcast!
Our driver is prompt and efficient.
great service , Michelle was awesome , I highly recommend this company, and thank you again Michelle,
Horrible service they are expensive and don’t pick up in alleys. They break garbage cans don’t care. Never again
I love my garbage man, He really goes above and beyond for us!!
My driver is very friendly and always waves. It makes a huge difference. Thank you
Always make sure cans are back where they picked them up and drivers are always pleasant when I see them. They work very hard
Excellent service! Our driver is very professional and friendly!
Someone’s paper had blown all over the street, and he helped to pick it all up. I appreciate that very much. Thank you!
Terrible customer service , braking recycle cans , throwing cans around , won’t pick up large boxes even when supposed to and still gives you an excuses why and what and bs policies!
Drivers don’t pick up garbage. When you call nobody answers the phone.
Billing is a nightmare and when you call customer service they are rude. The whole $25.00 collection fee goes directly to them, what a joke of a business!
They do what they say they’re going to do, a rarity these days.
Great weekly service.
Our driver only picks up what he wants and the people in the office are rude and have awful customer service skills. I wouldn’t recommend this company to anyone!
Just called to set up new service and spoke with Marcus. He is amazing so nice and helpful. There needs to be more reps like Marcus in this world
We needed some help with billing and Tina was awesome. It made for a great experience and im not dreading calling again when in need.
Very courtious drivers and friendly.
I have never seen a worse service ever. Half of the time they don’t pick up the garbage at the day they should and we have to call again and again for them to come ..and meanwhile… Weeks pass by. Awful service!
I highly recommend this company. Jessica was so helpful! Not only did she help and solve my problem right away, but she was wonderful to work with.
This company does not have a very good customer service, they changed billing systems and none of the information billing information transferred to their new system. They missed pick ups and they don’t care . Time to look around for other service providers.
Appreciate all of the drivers, especially ours, during this time. Our service has been amazing over the last year now.
This company is the biggest joke ever they belong servicing no areas the customer service is such a joke they don’t give a rats ass about you they show they don’t give a damn every single representative I have ever talked to has a fckn …
Tyler always goes above and beyond to make sure any requests I throw at him are done in a timely manner. Great company to do business with!
OMG what I have to go through!!!! Didn’t pick up the garbage 4 weeks in the row for no reason!! Village of Lakewood City hall says they don’t know why. Finally picked it up and next week didn’t pick it up again. What a joke!!!
Highly recommend this company. I work with Kerri on all my dumpster needs and she makes sure im always taken care of! Thank you Kerri for all your hard work
I contacted MDC regarding a billing matter that was time sensitive. Marcus in customer service went above and beyond to help assist me in addressing my concern.
This place is the worst, customer service is awful I owed them 25. Dollars due to late fee. They said the payment crossed path in the mail. They picked up my can and said it would not be returned for 7 to 10 days. It’s to bad we don’t have a choice
I’ve called multiple times to ask a few questions I have about their services since they are the company that runs in my area and have not gotten past the hold music all calls were made during normal working hours normally between 8-10am so …
Consistently misses my house for garbage pickup and Im stuck with trash for 2 or 3 weeks at a time, what am i even paying for? Customer service is useless too.
Very high pricing with no competition. Poor customer service. Then you have to find someone else to take your electronic garbage. Either take it all or get out of the business. Crystal Lake deserves better.
I am a disabled vet and these guys never take the trash and I have trouble just putting the trash out let alone having to keep bringing it back in I have no idea what I am paying for??? It is insane simple house hold trash I had a pizza box …
Our local roofing company is very pleased at the continuous courtesy and promptness of Kerri and the whole MDC company as a whole. I highly recommend this disposal company.
Monopolistic company taking advantage of the city government systems. City council members please DISPOSE of the lackadaisical, indifferent employees in this company and replace them with all of the poor (cardboard sign) people who would be …
I think they are expensive! And some garbage fell out of my can and I don’t mean a little(I took a picture of it)and they just left it there! And some other problems but to much to get into! I just thought they could of done something for me, and it was nothing that they couldn’t of done for their customer! I’m
A great guy that jumps off the truck and empties the can. Just wish they would rattle the garbage can so everything comes out of the can.
When customer service says the sales rep will call you at a time you say you will be available I would expect that call.
The web site says they are open til 5. I just hung up with customer service and …
I have never been more happy with my gman that comes every week Dan your are the best!! We need more people like you in this world!! He has been bringing my cans up to my house I couldn’t figure out how this was happening until I saw him doing it!! Thank you Dan!
When you call and try to speak to a human you are on hold for over 20mins. I’m just trying to pay my bill because they keep denying the payment online even though funds are there and now they haven’t picked up my garbage in 3 weeks. You can …
I have MDC and have for years. They do a fine job at an affordable price. I recommend them.
*update 9/16/20~ They still have good service but have changed ownership and are A LOT more expensive – in a short period of time.
It’s 2:30pm on a Tues. Just called MDC to pay an overdue bill. They picked up in a very timely fashion and I was finished no more than 3 min. later. They must have seen the first review!
They forget to pick up for us from time to time. It is always the same story. Our fault even though it is out the night before. Driver said it wasn’t there so they believe them. Poor customer service!
Recycle pickup on 1st and 3rd Wednesdays only. I have complained for years and no change ever happens. Would MDC consider changing this even once or twice a year? There were six months this year where I had to wait three weeks for recycle pickup. Please consider solving this vomplaint and I would rate MDC with 5 STARS!
Keep missing mine and neighbors garbage or recycling. Only two houses on the street and just down the road from their location. Pick up on Friday so have to last the weekend constantly with full cans.
So tired of the moron who typically does our regular dumpster route. I complained last year and CONTINUOUSLY grey screwed with from leaving the can in the street a few feet to lining the cans to block the driveway and his most recent …
Regular truck will not pick up leaf bags. Recycle truck will not pick up leaf bags. Called MDC, supposedly a “3rd truck” comes by on pickup day for leaf bags. Day 4 and I am still waiting on “3rd truck”
The drivers on our route for MDC are thorough and quick. Have never had an issue. Thank you for keeping our neighborhood clean.
Our driver is always so friendly and makes your day when you see him driving past waving and smiling.
The garbage and recycling services they provide to Woodstock residents is affordable and good. the drivers on my route do a great job week after week.
Its surprising to find a trash company who has problems picking up trash. If you talk to the drivers, they have an attitude. Call their office and you get a solid “Oh well” attitude.
MDC is horrible. Not hard to drive driveway to driveway and empty containers into another container, yet the uniformed primate that comes to my house doesnt seem to understand “how it works”! Today, I watched the mentally deficient …
I’ve used MDC service for many years and couldnt be more happy. These guys are easy to work with and are quick to respond if I ever need anything. Tyler Nunez (Our rep) is easy to get ahold of to make this happen. Top notch service! Thank you again for your hard work MDC & team!
This company is horrible ! We bought a house in a subdivision that they service, couple days later on a trash pick up day these people showed up and took our trash cans due to that we haven’t opened an account with them…. I called right …
Dropped them to switch over to DC. Frequently late or missed picking up our garbage. Customer Service was rude when I reported the workers throwing our cans from across the street or completely missing our pick up day. Never been happier now that we are with DC.
I think these guys do a fine job. My driver’s name is Romero and he’s a great guy and does what garbage men do in the heat and in the frozen tundra with accurate efficiency(we’re not making high grade nuclear material here – pick the garbage up,put it in the truck,land the can upright).
Looking at all the negative reviews I see I’m not the only one that is displeased with your service! Trash was not picked up this week, nor was the neighbors. After being on hold for 8 minutes the Gal that answered was no help. Asked me if …
They destroyed my mailbox and they sent someone to come out and review the damages. the “supervisor” didnt even get out of his ca . took a picture out of his passenger window and proceeded to email me saying there was no damage to our …
The worst! I had my account set up as auto pay, they dropped the ball and didn’t process my account correctly. Never contacted me and then just picked up the cans. What a poor job of company culture. And then had the nerve to never notify me and sent the account to collects. Go else where!
I would give this company ZERO STARS, but it’s not an option. On two separate occassocc I was told by this company, that they would pick up my garbage which was neatly bagged and placed at the curb. There was no big items. They never did, …
I have never been more happy with Scott our garbage man that comes every week Scott you are the best! We need more people like you in this world! He is there every week picking up the dumpster and picking anything up that may have fallen out. Thank you Scott for all your hard work!
I have had nothing but problems with MDC since moving to Crystal Lake. They are rude and provide horrible service. They picked up our garbage cans because they claim there was a $25 fee that was not paid. It was not shown on the online …
MDC does amazing work when picking up our disposals and the representatives (In and out of the facility) are very professional. Speaking with one of the Representatives, Jess Cutway, was like speaking to a friend. She helped breakdown our …
They pick up what they want when they want. One week our driver will pick up one can of three. The next week none. The week after all three. This week he picked up our one garbage can but left the other one. Their customer service when you …
This company will take your money but will not pick up your garbage. Quick to say your trash was not out in a timely manner when the whole street was not serviced at all and if you need to speak with a supervisor they are not allowed to transfer you stating they will contact them for you!!! Poorest customer Service ever!!!
This company is atrocious!!!!!!!!! We have been using them for a year for a 2 yard dumpster and they frequently forget to pick up trash every 2 weeks! We called dozens of times and when we cancelled they claimed no record for calls.. Then …
They forget to dump my cans a lot, they used to collect recycling and garbage at the same time into the same hopper not a dual bin truck, they charge way too much $144 a quarter for bad service. Switching companies today.
Monique was the representatives name that answered me when i called with a small issue that could’ve been resolved by just assuring me as the customer that verything would be resolved by the end of the day. She was extremely rude and crazy …
So a week or so before I had to move I called to cancel service and for my last trash pick up to be November 6, 2018. I called today Nov 30th to see about a refund I was suppose to receive and I get surprised with charges of $104 . Why? …
They pick up what they want when they want. One week our driver will pick up one can of three. The next week none. The week after all three. This week he picked up our one allowed”large” piece of stand alone garbage but left all the cans. …
I just moved to belvidere a month ago and decided to go with MDC.Called 1st of june for the trash service and bins.The lady said it would take 5-10 business days and didnt recieve them until the 29th of June. Upon receiving our bins our …
I have been trying to have them dump my dumpster for about a month. It has gotten so bad that I have piles of trash around my dumpster. They keep promising every day they will come pick it up. They finally came but instead of taking the …
Have MDC for regular refuse pick up and allowed to toss one bulk item per week. Had a large sofa and thought I’d do the garbage man a favor and dismantle it into three pieces so wouldn’t be so heavy. So they took one piece and left the …
They won’t take recycling items if they are in garbage bags. I have 2 trash cans in my home, one for garbage and 1 recycling. When they are full we take them out and put them in the garbage cans. I am expected to not put recycling in a …
This is the 2nd time my lawn bags did not get picked up. I truly wish I could get another waste disposal company in Marengo. If I could leave zero stars I would.
Very cautious and loved how the driver came out of the vehicle to pickup a piece of paper that fell out of the trash. That… there is a person that loves his job and respects the earth. Give him props for doing his job!
The woman I spoke with was very condescending and had very poor phone etiquette. We were just trying to figure out what to do with out final weeks garbage prior to moving. …
I do not live in the service area but my elderly disabled mother does. These guys wont’ take the cans if not exactly at the curb. Waste Management will, as a matter of fact they will take the garbage from in front of you garage if you have …
Trying to reason with the people at this place is like trying to reason with a ham sandwich. They refuse to service our alley because they say the cable wire from the pole to my house is not high enough. They need to look again. They will …
5 year customer of MDC for garbage and recycling. I did not use their garbage and recycling containers and paid for it by them constantly driving by my house and not taking my garbage. Recycling was also missed on many occasions. Terrible work ethic of the collectors. Do not recommend.
20+ years of good service. Until the past 2 years… I find that I have to call and “remind” them that my cans haven’t been emptied. My neighbors all switched to a different company a few years back. Today I is another day of wondering where the trucks are. I’m done! Time to get a new disposal service.
This is the worst company ever! Customer service is worthless and the service of actually picking up your garbage is terrible! I can’t tell you how many times I pull out my large bin of recycles and they never get picked up. That truck …
Jennifer showed us a sincere interest in our situation and went the extra mile to help resolve our problem quickly. She was respectful and polite. Jennifer has all the qualities of a good employee and is a credit to your company. Thank-you for your great service! Anna Anderson …Wonder Lake.
I move less than a mile away and they quote me at $20 more than my other bill. Then they tell me they don’t offer recycling in my area but I clearly see the other truck drive right past my home. If we’re trying to do right to the environment then everyone should get a recycling bin!
We have only had an issue with pickup once, and when we called about it it was promptly resolved. If you are considering their service, just buy your own cans, it’s cheaper on the long run anyway. They do throw your cans wherever they …
I work for a local roofing company, we’ve used MDC many times and their service was prompt and very professional. Tyler has been the driver we’ve worked with the most, his communication and prompt service really helps our projects run smooth and efficiently also.
They tried to charge me when all I asked for was a price quote. The lady said it looks like your house is still in route. There was no one living in the house they just want to take your money. The customer service is awful they also had me on hold for 30 minutes .
Many other people had issue with this company. They tend to charge extra for not returned container. I have expenrience same thing like this. If you stop the service with them, they will be saying that they never received the container. …
Appreciate our driver dealing with our large trash since we just moved!
We have used them over five years, over the past couple of years service has started to go downhill. I have stuck with them and given them the benefit of the doubt as it seems to get better and then we’re back in square one. They are …
Terrible service, just moved in and I figured I’ll use local MDC for garbage disposal, they forgot to pick it up first two times (every other week) and I had to remind them, Now I have to deal with cancellation and fees since its a contract …
They constantly do NOT take my large items of which I’m guaranteed one “bulk” pick up a week. I live in the City of Belvidere, IL and MDC doesn’t even have our city’s service level agreement on their website like other cities they service. …
we have always used MDC, but after this last move I am very frustrated with them. they are charging me $65 for the container, even though I did exactly what they asked me to do before I moved. Now they tell me that it can take up to two …
Customer service rep very rude when call was placed regarding the holiday schedule. She argued with me and offered absolutely no solution to the problem other than trying to charge me an extra $25 to return to the neighborhood! The fact …
They have failed to pick up our garbage 2x in the last 90 days despite it being put to the curb on time & account current.
No willingness from Administrative office to prorate our account or send out a truck for early delivery. Massively inconvenient. Letting our township know.
I have had good service from MDC for the last 2 years. We have both trash cans and a 2 yd. dumpster. In the summer months I fill the dumpster with old junk from my collapsed barn. I really appreciate that every week it gets emptied. It is …
For 2 weeks in a row now, our garbage has not been picked up. For 2 weeks in a row, I have had to call and ask WHY this is happening. For 2 weeks in a row I have asked for a manager and been told “she’s in a meeting,” she never calls back …
We have been customers of MDC for the past 20+ years and had never had problems, within the last two years the service has been absolutely horrible. Their drivers frequently leave my garbage sitting at the curb, I have had to chase their …
I have been with this company for 14 years. All of a sudden got a bill for collection. I’ve had automatic payments for at least the last 5 years. I was shocked to get this bill as my garbage was still being picked up. Turns out my card …
A few Mondays ago our recycle guy didn’t pick up for what ever reason when I happened to run into a recycle driver while driving. I believe he was named Dan. I asked if he could help me out even though it wasn’t his route, and he said no …
My sister and I are cleaning out our parents house and had no clue where to start. I called and spoke with Jennifer and she was able to set up a roll off dumpster to be able to take care of everything all at once. She explained everything to me and made it so easy to do. Thanks again.
I too have experienced non-pick up on several occasions. Calling to complain is a waste of time because they do not care, will not refund, and give an absurd answer as to why no pickup!!!! If I called every time they missed, I would have …
Just moved into a neighborhood serviced by this company. I was told i could have 1 large item (such as couch) placed with the cans. I guess our driver was feeling lazy today- as he left it after snarking and chuckling with the driver… now …
A snowplower completely broke our bin this morning. I called and spoke to Melody who quickly addressed the issue and is sending a replacement bin. I am SO happy with the service I received. She was friendly and understanding. Made my life so much easier! Thank you, Melody!
So extremely unorganized. We have had multiple problems with MDC. First they took 3 weeks to drop off our cans when we first moved into our apartment. Then in April a new tenant …
Rude driver, poor customer service…all around terrible service. This morning, as the driver was picking up at our neighbor’s home, we put the cans out (it’s New Year’s Eve), and he drove right by our cans because they weren’t out at 7. …
Customer service was courteous, but the drivers are really bad! Did not put a sticker nor did they let the homeowners know that certain items cannot be picked up. Very unprofessional, extremely poor quality service and very poor value as …
I have spoken with this company on multiple occasions they say that they will pick up one trashcan and one extra bag or piece of trash. They will not pick up the extra bag or extra piece of trash starting at the beginning of the year. If …
The garbage pick up is ok. The recycling pick up leaves a lot to be desired. This is the second week in a row the recycling truck decided not to empty my green recycling can. Last week I called and they came back to empty it. The customer …
Never had an issue until I stopped service. I moved out, as my rental lease had ended, and left my containers for the last pickup. Three months later I got a bill for containers not being returned. I guess the new owners never set up …
I don’t write reviews but I’ll write this one. DO NOT USE THIS COMPANY!
I cancelled my service in August before I moved out of my rental home. Months later found I’m in collections for a last bill. Called to say I’ve cancelled so …
We pay for a weekly dumpster pickup. MDC decided to stop picking up the dumpster for 6+ weeks. When we finally got a hold of someone to make sure our services were performed, we were told that on the next pickup we could place the extra …
My dad is 99 years old they took his senior tote 4 weeks ago. STILL have not given him a new one. I have taken his garbage to my house weeks now. I’m putting it on the curb this week and they better take it. I dont understand no issue with payments. This is horrible to be treated this way.😡 …
This is my current waste disposal company. Since starting with them in 2015 my price has hone up from $68 to over $100. My neighborhood was looking at renting a dumpster instead of paying them. Everyone discussed what they were paying and …
Started out great. You could place one large piece for them to grab per week. Covid hit and then that stopped. And on top of it they raised their prices. I called last year because they they weren’t taking my recycling. They told me to put …
The driver skipped 6 weeks out of 8. I have called several weeks with out a promised return phone call till today. I was offered a credit of 2 weeks. Do not use them. Their drivers only pickup when they feel like it. The people in the office will promise to help but their bosses will not do anything.
Our guy, Darth is fantastic! Always friendly and respectful. The best sanitary engineer ever!
We had visitors and we had a lot of garbage, I was Concerned they would not take if but they did! Without a glitch!
Started out great, but now they just cash out checks and don’t show up. 9 payments in 4 months, but only picked up 4 times. Getting through on the phone is a nightmare oh and they raised their rates with no warning
We have used this company for 27 years and they always did a great job. Replaced a large container that the driver delivered (and removed the old one) to our house (not the street – driveway is 300+ ft) – which was unexpected- great …
We are new customers to MDC, and experienced a lengthy and frustrating delay in having our trash and recycling bins delivered to us. After numerous calls to several agents, the problem was unresolved until we reached customer rep. Alex. …
Terrible company, unfortunately one of the only trash companies available in my area. I put two cans out, they only picked up one. When I called they said there was only one can out at the time of pick-up. I even have video of taking out two. Routinely leave my cans in the street, etc.
The drivers are so picky, and find any excuse not to take something. Any time I fix something in my house and have any wood scrap, they say it’s “construction” so won’t take it. They dump my personal cans and chuck them into my yard and …
They didn’t pick up our garbage so I called and asked them to come and pick it up like they have in the past when they forgot. They said they needed to speak to a supervisor and get back to me. They didn’t get back to me so I called again …
Thank you to my driver(s) for helping with disposing our love seat. I appreciate everything you do for us, especially in weather like this.
The drivers have ruined more than one recycling container in the past year!
My driver Dave is the best. He always takes anything i set out. Never a complaint.
These guys are the worst garbage service. Lazy workers will not get out of the truck. If you have oversize that you paid extra for it does not matter. I guess some companies will hire anyone…
Late due to a financial crisis and medical. Paid 2 days before the next pick up. They pulled my money the day before pick up. They did not pick up. It is now the weekend and they are not open, but trucks are running. I have 2 weeks of garbage in my bins.
They pick up at approximately the same time each week. The divers have been friendly when I’ve seen them. But the price is way too high. It’s practically double from when we first started using them. There should be price levels for those …
Do Not Use. They will consistently miss pick up. I have called about it several times but only able to get through a scant hand full because their hold times are outrageous and they don’t stick to their office hours. When I have gotten …
Don’t use or believe anything they say or show on their website. I purchased $45 of yard waste stickers from local grocery store…like I’ve done for over 15 years. Two months ago MDC didn’t collect the yard waste. When I called and …