The wait time is ridiculous to talk to anybody, very rude customer service, nobody ever seems to know how to answer your questions so they keep transferring you to other people.
It’s unfortunate that they are going off the marketplace. We pay extra for the no cost primary care visits…. That might be why they’re going off the marketplace.
Thank you MD wise you saved my life as I am a diabetic and was wondering how I was going to get coverage that I could afford, and then I signed for MD wise and it has kept me health and being able to pay for my meds, thanks
Shea or whatever her name was extremely rude would not transfer to a sup as soon as i called to ask a questions she was sighing and huffing as if my call bothered her…kept interrupting me and wouldn’t even ask anyone how to find the info bc she did not know …just terrible customer service!!!
Piece of crap system. I bet Obama runs this too. They need to get their act together. A bunch of amateurs running a system and screwing helpless Americans out of money that they don’t have and that’s why they went to mdwise and now mdwise is the monster causing all of the problems. Way to go, pat yourselves on the back.
Could not ask for better service! They provide all the information, where it is all accepted, and even have a very easy to navigate site! Thanks again for the quality service!
Very poor nobody informed me that they wouldn’t be able to take me to my appointment on MLK day and now nobody is answering phone calls just playing the same voice recording over and not saying they are closed
They dont allow you to have the right to deliver your baby the way you want.. Wont cover natural water births.. Why is that.. Not enough money for YOUR pockets?
I am so grateful to have this. Im able to take care of my medical needs and you make it so easy. If I need any help all I have to do is sk. Thank you so much and God bless you
I have had no trouble with my coverage and i have no issues when at appointments. The one time I had a question, the person who answered was helpful and friendly.
They are putting everything in out of network, when I called before my surgery and they were in network. A lot of stuff they is not adequately disclosed for the average person. I have 3 appeals going right now
The customer service is so bad. I’ve literally been needing a simple answer on my health insurance and I’ve been trying to get it out of them for over two months now.
The quality of service I get from MDwise is important for me. MDwise is always looking for new ways to help me improve me health. I appreciate all you do.
They dont have a problem taking my money, but wont pay claims saying we have health coverage with a different carrier. Which we dont. Very frustrating!!
Have never had a problem, am extremely happy with MD Wise. They have helped resolved problems for me, and have called to check up on me after a recent hospital stay. Thanks MD Wise!
THIS INSURANCE IS FOR MY SON. IT IS ABSOLUTELY A GODSEND! HE HASN’T BEEN ABLE TO WORK THE LAST FEW YEARS AND IT HAS GIVEN HIM THE COVERAGE SO HE CAN SEE THE DOCTORS NEEDED. HE IS NOW WORKING HARD TO GET BACK INTO THE WORKFORCE. HOPEFULLY HE WILL BE ON THE RIGHT TRACK SOON!
I love MD however I wish they would cover braces and glasses. These are things that some children really need and if you are low income it would be difficult to afford these items.
MDWise has been a lifesaver. Yes, sometimes customer service can be hard but it is so worth it for the peace of mind of knowing I’m covered on a plan I can afford.
I am satisfied with my plan. Other than having some long wait times Customer service has always been curtious and provide the information I need. Very thankful for this program .
first insurance that actually cares about my health and wellness love it best thing that i found on the exchanges all states should adopt their model and the country will be much better off and they are less expensive WOW!!!!
I love MDwise & their service is exceptional & the doctors are the best. Because FSSA messed up which is NOT MDwise fault ,went two months without health care.
I am very happy with my health care insurance. If I hadn’t had it I couldn’t have had my open heart surgery last year and I wouldn’t have been able to afford to pay for all my medications. Thank you MDWise.
Hip has been a life saver for me. I couldn’t afford health insurance and had ran up almost 200,000 in medical bills that I couldn’t pay. I have been able to get all of my health issues taken care of with the program.
Been given the run around for a year now, trying to get reimbursed for a claim, repeatedly sent in paperwork, constantly told incorrect information. Constant so called escalations, promises to return calls, e-mails and still no closer to …
I have had MDWise for 2 years and they are excellent and helpful in all ways. Their customer service is great and there is never a question of them paying what is covered. I am grateful to have MDWise!
Horrible horrible horrible insurance. I have kidney stone and urgent to see the doctors and urologist but nobody want to see me because of this MARKETPLACE insurance. Im in pain for a week now and cannot find anyone to see me. THIS IS SO …
My kinds been having MDwise for around 8 yrs. and never had any problems.
Services is great. website i easy and easy to understand, they are very helpful and all Drs under Mdwise are great.
I have had MDwise for more than 10 years. I am pleased to work with them and I will definitively recommend them to anyone looking for a great and responsive managed care entity.
I also have just started with MDWise and have been very pleased whenever I have contacted them on the phone. Because of Corona, I have not seen my selected Dr. yet.
I have missed now 22 doctors appointments using there transportation or the standing order either the rides don’t show up or they don’t call and let you know that they couldn’t find you a ride,I truly think they don’t care about anything …
The MDWise network helped me to find the right doctors, stay informed of my insurance coverage and has helped resolve any claim issues in a streamlined and timely manner.
MDwise has been a life saver for me and my family. Don’t know what we would have done without them. Everyone is so kind and helpful. Always willing to answer any questions. Thank you MDwise for everything you have done for us.
Extremely rude customer service. Recently asked to have my cell phone number removed from their database, as they were blowing up my phone daily. Three reps and one supervisor later, I’m still getting daily calls and voice mails despite …
MDwise has been a helpful partner in the care of our family. We are thankful for all they do. We couldn’t monitor our health without them. BIG THANKS!!
I have been trying since June for them to get me neurologist that they will pay for they just give me the run around all the while I’m reduced to multiple seizures every-day tremors and can Barley function from the fraking migraine I have …
I have had MDWise for the past year and am very pleased. I need blood work frequently and need a number of medications, and I have not had any issues with getting any of the things I have needed.
A customer service rep named Shea (not sure of spelling) was rude beyond belief. Otherwise, an escalated issue was handled very well. I’m not so sure I like Walgreens though & would’ve rather stayed with CVS but they’re out of network.
I’ve been with MdWise for YEARS, faithfully. Practically all my life. But I’m about to switch, because they suck at dental care. I 27, so full dental care is HARD to find. I am in dying need of perio deep cleaning, and 5 times I was denied, …
Everything was good until the doctor came in he has no patience at all and i have 5 children every single move they made he acted as if je couldn’t concentrate. I have a special needs child and and he just blew up at my child. Being a doctor you ars suppose to be tolerant of things. That doctor needs to work elsewhere.
MDWise and HIP Plus has done a great job. I know a person who has another provider and has had nothing but problems. They takes care of my diabetic medication needs and preventative care matters to help keep me healthy. Thank you MDWise and HIP Plus for taking care of my medical needs.
I filed a grievance with MDwise regarding a provider….and they did not contact me about their decision…the provider was in error…and MDwise did not follow thru…it was up to me to figure this out…no one ever contacted me…when I …
Answers promptly and customer service is much better now they’ve been around a while. Wish you could always talk to the same person, since some are very intelligent and willing to go the extra to help you resolve the problem. Still some …
MDWise has literally been a lifesaver for me! I’m an insulin-dependent diabetic (since 1997). For nearly 20 years while employed full-time, I paid what amounted to an extra car payment every month for insulin. My job was outsourced, and …
Worst health insurance ever. Network is limited, most doctors listed on their website we have called don’t even accept mdwise… if your thinking about whether or not to get MDWISE or just pay a tax fine I would recommend you pay the tax …
I am totally and completely disgusted at the online service, how difficult the online system is to use, and the fact that we have tried MULTIPLE times to get my husbands “mymdwise” to work, and we can never retrieve a user name or anything. …
Have children on MDWise and have never had a problem with them or their service. Initially a doctor was assigned incorrectly, but one QUICK phone call later and it was fixed and new cards were mailed to me.
I have never had any problems from MDwise. I have two sons that are on the MDwise plan, and have not had any problems with the people that I talk to on the phone or the people in the doctor’s offices. I think that this is a great plan so far.
It feels wonderful to be treated like a person regardless of my income or type of insurance. I appreciate the opportunity to have such broad coverage at an affordable rate. I can only hope this program continues.
MDWise provides good healthcare coverage. Client service department is helpful and friendly and the MDWise Rewards program is nice because you can earn gift cards just by going to your Dr regularly.
This “insurance” is a joke. Can you go visit a doctor yes. However that doctor get any say in your medical treatment… Any tests they need to do have to be pre authorized by MDWise “doctors” that have never seen you as the patient. In my …
i have had md wise this year, almost every claim was denied due to “out of network”, while in fact it is in network. Always called before service and checked website. Then you call in and they tell you they will review, then they deny, and …
I agree with Justin. THE WORST INSURANCE EVER. you have to be approved for EVERYTHING!!!! I cannot believe there are no Orthopedic doctors within 75 miles in our network, so don’t accidentally break a limb or need orthopedic care in …
I do appreciate the low cost insurance…. HOWEVER… the customer service has been terrible. I have Multiple Sclerosis and after PA denial and then an appeal, which was approved for my pain medication…. for some reason, it still won’t go …
I would recommend MDwise, you have just got to work with them. I was on the ACA then I got a letter saying in Indiana you got to have HIP. I like the way it’s set up no copay’s. I signed up to get everything by email. It took them a year …
Very helpful with helping me understand and direct me via phone and email with perfect continuity, meaning that the next agent already knew what my call is regarding and further helped in any concerns and questions that I had. They answered …
MDWISE Marketplace is consistently having problems switching their service from 2014 to 2015. For most of January, their customers looked uninsured because policies that began Jan. 1, 2015 and were paid for by the members were not recorded …
It would be nice to finally call the phone number, and make a payment to you guys, and have someone not so rude and getting mad at you because they talk so fast, and your trying to understand what they are saying. I have made my payment …
Worst insurance company I’ve ever used. Need a prior auth for a medication and it always takes 2+ weeks instead of 72 hr max, doctor has to fax info many times for each PA and then mdwise says they can never find the fax, they lie and claim …
It has helped me to be able to not worry about paying for my asthma meds over $500 every 3 months. Staying healthy is important and getting preventive care has helped me stay healthy. I hope HIP 2.0 plus stays around for many more years. Thank you.
Worst experience with any company I have ever had. Can prove husband has been covered but claims get denied. Every time we call supposedly getting taken care of but never does. Have sent 2 ltrs and still nothing. Next step to file …
My aunt and I live d in the same house for some time. Same case number. Unfortunately we were always getting mistaken for one another. Which caused neither of us to get our redetermination papers,and both of us losing out insurance. She is …
This is a great company and I am very satisfied with my coverage. Everyone I have ever spoken to at MDWISE has been fantastic. They are always very friendly and helpful. I would highly recommend this company to anyone looking for a very good insurance company.
I have been with them for 2 years now. We moved to IN from MI in 2014 and so many people said to stay away from MDWise. I have had no issues at all. They are prompt with paying and or approving services. I would recommend to others.
MDWise has been awesome for me. It covers my insulin, all my other medicine as well as the visits. My reason for the 4 stars is because for the past 6 months or so I get the same notice that I am considered medically frail. It’s like I have …
Thank you for the affordable coverage, and for 90% of the time I do not have any major issues, but I am having problems with the claims department denying claims due to the misconception that I had other insurance coverage during a certain …
Can’t wait til my kids open enrollment period..I’m leaving mdwise!! I had mdwise for years but I have nothing good to say about them anymore. My kids regular dr left mdwise and now I see why! So of course I was stuck with mdwise and …
I am having a hard time understanding why with three chronic illnesses all very painful, they won’t authorize my pain medication to be filled. My doctor has even had meeting with them and they said I must first try massage therapy, …
I had medial branch block on right side which they kill the nerves in my back. Took 4 mths to get approved and now have to wait for the other side to be approved. What takes so long? I make my monthly payments which i haven’t worked since …
MD Wise has always been helpful to me and it is easy to talk to the people there, my only complaint is that there is a brand of long acting insulin I can’t take I had bad reaction to it, and they approved me for the one I was on first, but …
GET OTHER INSURANCE. I have never had such problems with any other company I’ve dealt with. They should have paid a bill in July of 2014. Every time I have called, they have admitted that they should have paid and say that they will. Then …
I have always been satisfied with MD Wise….I have made several calls and have always received kind and courteous people to answer my questions. Without MD Wise I could not afford my doctor visits or my medications. Thank you so much for …
HIP+ has been a lifesaver for me. It covers my medications that would cost me over $1,200 per month as well as all my doctor visits, hospital stays and tests. I have a lot of health problems and knowing MDWise is there for me really eases …
I’ve only been with MDWise for a couple months, but I am very satisfied with the primary doctor that I have. She is new to me as well, and she really takes the time to listen to my concerns, and addresses them quickly. Thank you MDWise!
i love MDwise insurance. i have it for my two grandsons and i have never had any problems with their doctors or medications. if i have a question they are there to help me figure things out. they also send me reminders for even the little …
They are a terrible company. The phone crew is untrained, unprofessional, and highly clueless. They never follow through with anything, and every time you call back, they have no clue what it is they were supposed to be following up on. …
They have very bad service, they straight up lie to you and expect you not to notice. They’re making my bro contemplate suicide bc they treat him sooo badly.. All he needed was his med he’s been off of a week!
Everyone at MDwise has been phenomenal! I can always get treated with respect, care, and highly trained agents. The transportation perk has been awesome! Not having a car makes getting to my doctors a challenge. MDwise solved that yet again. I can’t say thank you enough.
Been waiting for an hour for a carvan in the heat and pregnant and no one showed up just to find out they gave the wrong address and gave me the wrong time lol y’all need to learn to do your job right
Worst experience I’ve ever had. We have been trying to get an MRI approved for my son since July. Mdwise either denies it or says crazy things of why he can’t have it approved. They said we need a peer to peer which is where my son’s actual …
If an insurance company could get 5 stars I would give them five. No they aren’t perfect but they are the easiest I have ever had to work with. My wife and I both have them and other than the normal pre-approval stuff all insurance …
I am blessed to have the HIP insurance available to me for the past three years. I have yet to use it. I had to contact customer service for various reasons (one being I worked a seasonal job and lost my coverage because of it) and the …
The customer service gals are always spot-on for knowledge of my benefits, issues, and support. The coverage I have is great. There are times I have to wait a longer than usual for approval of certain procedures but they get approved. …
Horrible customer service. Called to have a claim reprocessed for my husband under my policy, which I have done many times with no issue, only to be told that he has to consent. That’s fine, but why am I just now being told this when I’ve …
Worst insurance company I have ever had to deal with. There customer service reps are great but there claims department must be made up people with an IQ below 0. How many times can you mess up a claim and call it out of network when in …
I have been with them 5 years and never a problem with anything. Website is easy to use. People are nice. Everything runs smoothly with no hassles at all. They take care of all the financial issues without my needing to worry and I have many different doctors. Very happy with this insurance.
I also think that MD Wise is wonderful coverage. The employees are very helpful and full of information and they are always inquiring about my needs and if I’m being taken care of. I’m so fortunate to be able to have insurance at the time. Thank you MDwise.
I like my insurance. But I have a hearing before a judge with my attorney for my SSDI on February 11th, 2021. Today is February 5th, 2021. I had a ride scheduled to go to my appointment with my primary care provider in Frankfort, Indiana. …
Why offer rides to appointments? I always call two days ahead and every. single. time. no one comes for me. I can’t drive because of my medical conditions. If you’re smart, you’ll find a different insurance company.
I’ve had the Hip+ plan with the extra benefits such as dental. I have never used the dental before until recently, and I’ve never had an insurance company provide me with a list of dentist, that when I call any of them, they all tell me the …
The customer service is very helpful with answering questions when needed. The only time I have experienced frustration is with the phone tag between doctors office to the insurance company to change my family doctor. Besides that they were …
Nobody knows anything!
Great service.
No complaints!
Great
It is not good so far
So thankful for this! You have no idea! 👍👍🙏 …
I have no complaints!
Worst Insurance company possible!!!!!
My job and I love it.
Wow….what a life saver for those in need.
The Cotumer Service of MDwise is Great!
THE WORST COMPANY EVER!!! TERRIBLE IN EVERY WAY!!!
SO FAR SO GOOD WITH THIS INSURANCE.
Awesome service and easy to use.
MdWise has always been very professional and kind.
Good job
After a year and a half never one issue.
i have been very grateful for and happy with hip2
Everything so far has been great!
I AM WITH MDWISE LAST 10 YEARS I LOVE IT
Glad I have it! Everything is user friendly!
I’ve been on hold for over an hour and have yet to speak with anyone.
Best insurance I’ve ever had.
mdwise is great , available GOOD doctors , not so much
I just started with MDwise and so far so good!!
no more worries about my health ins. thanks so much hip 2.0
If it were not for this program we wouldn’t be able to pay our bills.
EVERY ONE TREATS ME WITH RESPECT AND KINDNESS WITH A WIDE VARIETY OF DOCTORS TO CHOOSE FROM
I am happy with my MDWise Insurance!!
saved my life and continues to. not one bad experience so far.
I love this coverage and wouldn’t have it any other way. Thanks sincerely!
The wait time is ridiculous to talk to anybody, very rude customer service, nobody ever seems to know how to answer your questions so they keep transferring you to other people.
I can not begin to express how grateful I am. Thank you so much for all you have done for me.
You wait on hold for over an hour. When I asked for my payment history, I was told to use my bank account.
I am so thankful and grateful to have insurance at this time in my life. Thank you
The best! 5* all the way! I have piece of mind and body with MDWise.
We love our coverage, available network, and just about everything in between!
I love the MD website It is easy to navigate and all the information that I need is available When I call in, everyone is nice and helpful
MDwise has always given me excellent customer service and are very helpful at solving problems.
I have been with them for some years now and the service I receive is awesome.
A great organization. Smooth and Efficient, in my opinion,
couldn’t be better. Very satisfied.
It’s unfortunate that they are going off the marketplace. We pay extra for the no cost primary care visits…. That might be why they’re going off the marketplace.
I came to the office to turn in my paperwork. Drove about 30 minutes just to find out the website lies. They close at 5, not 8.
I don’t know what I would have done with out HIP 2.0! I am in wheelchair & could not afford my Meds let alone Doctor bills!
MDwise has done so much for me since I been on HIP+, like skin cancer removal, my diabetes and more. Thank You so much for your help
MDwise is awesome. Have used them for over a year now and have had the best possible experience.
Overall really good experience with MDwise. Good selection of doctors and no issues with claims.
Thank you MD wise you saved my life as I am a diabetic and was wondering how I was going to get coverage that I could afford, and then I signed for MD wise and it has kept me health and being able to pay for my meds, thanks
I have just started with MDWise, so far, I am happy with the services they provide.
Anyone I’ve ever talked to has always been so helpful. I get the care I need at an affordable cost.
I had nothing but good experiences with MDwise. Everytime I called there they were extremely kind.
I’m diabetic and have a disability and I’m grateful for MDwise otherwise I couldn’t afford treatment or medication.
Shea or whatever her name was extremely rude would not transfer to a sup as soon as i called to ask a questions she was sighing and huffing as if my call bothered her…kept interrupting me and wouldn’t even ask anyone how to find the info bc she did not know …just terrible customer service!!!
We have had an excellent experience with MDwise, very professional staff and easy to pay online. Great company
Piece of crap system. I bet Obama runs this too. They need to get their act together. A bunch of amateurs running a system and screwing helpless Americans out of money that they don’t have and that’s why they went to mdwise and now mdwise is the monster causing all of the problems. Way to go, pat yourselves on the back.
Could not ask for better service! They provide all the information, where it is all accepted, and even have a very easy to navigate site! Thanks again for the quality service!
The coverage is for my grand daughter, I am not sure what we would have done without it. I am pleased with all this company has done for us.
Very poor nobody informed me that they wouldn’t be able to take me to my appointment on MLK day and now nobody is answering phone calls just playing the same voice recording over and not saying they are closed
I can not say enough about MDwise, I have been sick for so long and thanks to MDwise I am feeling so much better. Thank God I was finally eligible.
I think MD Wise is wonderful coverage. The employees are very helpful and full of information. Thank you.
I totally love MDWise. I love my doctor and trust them all. They have done me well.
YESSSSSSS I am definently a fan because this is legit. They did everything for me and I willl never misss the doctors or anything. BE HEALTHY!!
“Customer service has been great to my family and I so far, haven’t had any issues with our insurance, I would recommend. “
They dont allow you to have the right to deliver your baby the way you want.. Wont cover natural water births.. Why is that.. Not enough money for YOUR pockets?
I am so grateful to have this. Im able to take care of my medical needs and you make it so easy. If I need any help all I have to do is sk. Thank you so much and God bless you
i worked for mdwise and i have nothing but negative things to say about the company .
I switched to MD Wise 2 yrs ago and couldn’t be happier with the service I receive. Customer Service is excellent!
I have had no trouble with my coverage and i have no issues when at appointments. The one time I had a question, the person who answered was helpful and friendly.
They are putting everything in out of network, when I called before my surgery and they were in network. A lot of stuff they is not adequately disclosed for the average person. I have 3 appeals going right now
The customer service is so bad. I’ve literally been needing a simple answer on my health insurance and I’ve been trying to get it out of them for over two months now.
I really enjoy the affordability and the coverage for my diabetic needs. Although I wish I could get the Dexcom G6 with this plan.
The quality of service I get from MDwise is important for me. MDwise is always looking for new ways to help me improve me health. I appreciate all you do.
They have helped me with all my doctors and meds. I am happy mostly sometimes they hold off on a med or two that bugs me but it is the way it is
They dont have a problem taking my money, but wont pay claims saying we have health coverage with a different carrier. Which we dont. Very frustrating!!
Have never had a problem, am extremely happy with MD Wise. They have helped resolved problems for me, and have called to check up on me after a recent hospital stay. Thanks MD Wise!
THIS INSURANCE IS FOR MY SON. IT IS ABSOLUTELY A GODSEND! HE HASN’T BEEN ABLE TO WORK THE LAST FEW YEARS AND IT HAS GIVEN HIM THE COVERAGE SO HE CAN SEE THE DOCTORS NEEDED. HE IS NOW WORKING HARD TO GET BACK INTO THE WORKFORCE. HOPEFULLY HE WILL BE ON THE RIGHT TRACK SOON!
I love MD however I wish they would cover braces and glasses. These are things that some children really need and if you are low income it would be difficult to afford these items.
I’ve never had any problem with them. I heard that they weren’t going to be participating in Obamacare next year though. I hope that’s not true.
MDWise has been a lifesaver. Yes, sometimes customer service can be hard but it is so worth it for the peace of mind of knowing I’m covered on a plan I can afford.
So easy to use and service with medical providers is professional and prompt. Claims have always been paid smoothly.
I am satisfied with my plan. Other than having some long wait times Customer service has always been curtious and provide the information I need. Very thankful for this program .
first insurance that actually cares about my health and wellness love it best thing that i found on the exchanges all states should adopt their model and the country will be much better off and they are less expensive WOW!!!!
I love MDwise & their service is exceptional & the doctors are the best. Because FSSA messed up which is NOT MDwise fault ,went two months without health care.
I like the drug coverage but dental is something to be desire you cannot get false teeth if you need them. but everything else is great.
I am very happy with my health care insurance. If I hadn’t had it I couldn’t have had my open heart surgery last year and I wouldn’t have been able to afford to pay for all my medications. Thank you MDWise.
Hip has been a life saver for me. I couldn’t afford health insurance and had ran up almost 200,000 in medical bills that I couldn’t pay. I have been able to get all of my health issues taken care of with the program.
Been given the run around for a year now, trying to get reimbursed for a claim, repeatedly sent in paperwork, constantly told incorrect information. Constant so called escalations, promises to return calls, e-mails and still no closer to …
I have had MDWise for 2 years and they are excellent and helpful in all ways. Their customer service is great and there is never a question of them paying what is covered. I am grateful to have MDWise!
Horrible horrible horrible insurance. I have kidney stone and urgent to see the doctors and urologist but nobody want to see me because of this MARKETPLACE insurance. Im in pain for a week now and cannot find anyone to see me. THIS IS SO …
My kinds been having MDwise for around 8 yrs. and never had any problems.
Services is great. website i easy and easy to understand, they are very helpful and all Drs under Mdwise are great.
I have had MDwise for more than 10 years. I am pleased to work with them and I will definitively recommend them to anyone looking for a great and responsive managed care entity.
I also have just started with MDWise and have been very pleased whenever I have contacted them on the phone. Because of Corona, I have not seen my selected Dr. yet.
I have missed now 22 doctors appointments using there transportation or the standing order either the rides don’t show up or they don’t call and let you know that they couldn’t find you a ride,I truly think they don’t care about anything …
The MDWise network helped me to find the right doctors, stay informed of my insurance coverage and has helped resolve any claim issues in a streamlined and timely manner.
MDwise has been a life saver for me and my family. Don’t know what we would have done without them. Everyone is so kind and helpful. Always willing to answer any questions. Thank you MDwise for everything you have done for us.
Extremely rude customer service. Recently asked to have my cell phone number removed from their database, as they were blowing up my phone daily. Three reps and one supervisor later, I’m still getting daily calls and voice mails despite …
MDwise has been a helpful partner in the care of our family. We are thankful for all they do. We couldn’t monitor our health without them. BIG THANKS!!
I have been trying since June for them to get me neurologist that they will pay for they just give me the run around all the while I’m reduced to multiple seizures every-day tremors and can Barley function from the fraking migraine I have …
I have had MDWise for the past year and am very pleased. I need blood work frequently and need a number of medications, and I have not had any issues with getting any of the things I have needed.
A customer service rep named Shea (not sure of spelling) was rude beyond belief. Otherwise, an escalated issue was handled very well. I’m not so sure I like Walgreens though & would’ve rather stayed with CVS but they’re out of network.
I’ve been with MdWise for YEARS, faithfully. Practically all my life. But I’m about to switch, because they suck at dental care. I 27, so full dental care is HARD to find. I am in dying need of perio deep cleaning, and 5 times I was denied, …
Everything was good until the doctor came in he has no patience at all and i have 5 children every single move they made he acted as if je couldn’t concentrate. I have a special needs child and and he just blew up at my child. Being a doctor you ars suppose to be tolerant of things. That doctor needs to work elsewhere.
MDWise and HIP Plus has done a great job. I know a person who has another provider and has had nothing but problems. They takes care of my diabetic medication needs and preventative care matters to help keep me healthy. Thank you MDWise and HIP Plus for taking care of my medical needs.
I filed a grievance with MDwise regarding a provider….and they did not contact me about their decision…the provider was in error…and MDwise did not follow thru…it was up to me to figure this out…no one ever contacted me…when I …
Answers promptly and customer service is much better now they’ve been around a while. Wish you could always talk to the same person, since some are very intelligent and willing to go the extra to help you resolve the problem. Still some …
MDWise has literally been a lifesaver for me! I’m an insulin-dependent diabetic (since 1997). For nearly 20 years while employed full-time, I paid what amounted to an extra car payment every month for insulin. My job was outsourced, and …
Worst health insurance ever. Network is limited, most doctors listed on their website we have called don’t even accept mdwise… if your thinking about whether or not to get MDWISE or just pay a tax fine I would recommend you pay the tax …
I am totally and completely disgusted at the online service, how difficult the online system is to use, and the fact that we have tried MULTIPLE times to get my husbands “mymdwise” to work, and we can never retrieve a user name or anything. …
Have children on MDWise and have never had a problem with them or their service. Initially a doctor was assigned incorrectly, but one QUICK phone call later and it was fixed and new cards were mailed to me.
I have never had any problems from MDwise. I have two sons that are on the MDwise plan, and have not had any problems with the people that I talk to on the phone or the people in the doctor’s offices. I think that this is a great plan so far.
It feels wonderful to be treated like a person regardless of my income or type of insurance. I appreciate the opportunity to have such broad coverage at an affordable rate. I can only hope this program continues.
MDWise provides good healthcare coverage. Client service department is helpful and friendly and the MDWise Rewards program is nice because you can earn gift cards just by going to your Dr regularly.
This “insurance” is a joke. Can you go visit a doctor yes. However that doctor get any say in your medical treatment… Any tests they need to do have to be pre authorized by MDWise “doctors” that have never seen you as the patient. In my …
i have had md wise this year, almost every claim was denied due to “out of network”, while in fact it is in network. Always called before service and checked website. Then you call in and they tell you they will review, then they deny, and …
I agree with Justin. THE WORST INSURANCE EVER. you have to be approved for EVERYTHING!!!! I cannot believe there are no Orthopedic doctors within 75 miles in our network, so don’t accidentally break a limb or need orthopedic care in …
I do appreciate the low cost insurance…. HOWEVER… the customer service has been terrible. I have Multiple Sclerosis and after PA denial and then an appeal, which was approved for my pain medication…. for some reason, it still won’t go …
I would recommend MDwise, you have just got to work with them. I was on the ACA then I got a letter saying in Indiana you got to have HIP. I like the way it’s set up no copay’s. I signed up to get everything by email. It took them a year …
Very helpful with helping me understand and direct me via phone and email with perfect continuity, meaning that the next agent already knew what my call is regarding and further helped in any concerns and questions that I had. They answered …
MDWISE Marketplace is consistently having problems switching their service from 2014 to 2015. For most of January, their customers looked uninsured because policies that began Jan. 1, 2015 and were paid for by the members were not recorded …
It would be nice to finally call the phone number, and make a payment to you guys, and have someone not so rude and getting mad at you because they talk so fast, and your trying to understand what they are saying. I have made my payment …
Worst insurance company I’ve ever used. Need a prior auth for a medication and it always takes 2+ weeks instead of 72 hr max, doctor has to fax info many times for each PA and then mdwise says they can never find the fax, they lie and claim …
It has helped me to be able to not worry about paying for my asthma meds over $500 every 3 months. Staying healthy is important and getting preventive care has helped me stay healthy. I hope HIP 2.0 plus stays around for many more years. Thank you.
Worst experience with any company I have ever had. Can prove husband has been covered but claims get denied. Every time we call supposedly getting taken care of but never does. Have sent 2 ltrs and still nothing. Next step to file …
My aunt and I live d in the same house for some time. Same case number. Unfortunately we were always getting mistaken for one another. Which caused neither of us to get our redetermination papers,and both of us losing out insurance. She is …
This is a great company and I am very satisfied with my coverage. Everyone I have ever spoken to at MDWISE has been fantastic. They are always very friendly and helpful. I would highly recommend this company to anyone looking for a very good insurance company.
I have been with them for 2 years now. We moved to IN from MI in 2014 and so many people said to stay away from MDWise. I have had no issues at all. They are prompt with paying and or approving services. I would recommend to others.
MDWise has been awesome for me. It covers my insulin, all my other medicine as well as the visits. My reason for the 4 stars is because for the past 6 months or so I get the same notice that I am considered medically frail. It’s like I have …
Thank you for the affordable coverage, and for 90% of the time I do not have any major issues, but I am having problems with the claims department denying claims due to the misconception that I had other insurance coverage during a certain …
Can’t wait til my kids open enrollment period..I’m leaving mdwise!! I had mdwise for years but I have nothing good to say about them anymore. My kids regular dr left mdwise and now I see why! So of course I was stuck with mdwise and …
I am having a hard time understanding why with three chronic illnesses all very painful, they won’t authorize my pain medication to be filled. My doctor has even had meeting with them and they said I must first try massage therapy, …
I had medial branch block on right side which they kill the nerves in my back. Took 4 mths to get approved and now have to wait for the other side to be approved. What takes so long? I make my monthly payments which i haven’t worked since …
MD Wise has always been helpful to me and it is easy to talk to the people there, my only complaint is that there is a brand of long acting insulin I can’t take I had bad reaction to it, and they approved me for the one I was on first, but …
GET OTHER INSURANCE. I have never had such problems with any other company I’ve dealt with. They should have paid a bill in July of 2014. Every time I have called, they have admitted that they should have paid and say that they will. Then …
I have always been satisfied with MD Wise….I have made several calls and have always received kind and courteous people to answer my questions. Without MD Wise I could not afford my doctor visits or my medications. Thank you so much for …
HIP+ has been a lifesaver for me. It covers my medications that would cost me over $1,200 per month as well as all my doctor visits, hospital stays and tests. I have a lot of health problems and knowing MDWise is there for me really eases …
I’ve only been with MDWise for a couple months, but I am very satisfied with the primary doctor that I have. She is new to me as well, and she really takes the time to listen to my concerns, and addresses them quickly. Thank you MDWise!
i love MDwise insurance. i have it for my two grandsons and i have never had any problems with their doctors or medications. if i have a question they are there to help me figure things out. they also send me reminders for even the little …
They are a terrible company. The phone crew is untrained, unprofessional, and highly clueless. They never follow through with anything, and every time you call back, they have no clue what it is they were supposed to be following up on. …
They have very bad service, they straight up lie to you and expect you not to notice. They’re making my bro contemplate suicide bc they treat him sooo badly.. All he needed was his med he’s been off of a week!
Everyone at MDwise has been phenomenal! I can always get treated with respect, care, and highly trained agents. The transportation perk has been awesome! Not having a car makes getting to my doctors a challenge. MDwise solved that yet again. I can’t say thank you enough.
Been waiting for an hour for a carvan in the heat and pregnant and no one showed up just to find out they gave the wrong address and gave me the wrong time lol y’all need to learn to do your job right
Worst experience I’ve ever had. We have been trying to get an MRI approved for my son since July. Mdwise either denies it or says crazy things of why he can’t have it approved. They said we need a peer to peer which is where my son’s actual …
If an insurance company could get 5 stars I would give them five. No they aren’t perfect but they are the easiest I have ever had to work with. My wife and I both have them and other than the normal pre-approval stuff all insurance …
I am blessed to have the HIP insurance available to me for the past three years. I have yet to use it. I had to contact customer service for various reasons (one being I worked a seasonal job and lost my coverage because of it) and the …
The customer service gals are always spot-on for knowledge of my benefits, issues, and support. The coverage I have is great. There are times I have to wait a longer than usual for approval of certain procedures but they get approved. …
Horrible customer service. Called to have a claim reprocessed for my husband under my policy, which I have done many times with no issue, only to be told that he has to consent. That’s fine, but why am I just now being told this when I’ve …
Worst insurance company I have ever had to deal with. There customer service reps are great but there claims department must be made up people with an IQ below 0. How many times can you mess up a claim and call it out of network when in …
I have been with them 5 years and never a problem with anything. Website is easy to use. People are nice. Everything runs smoothly with no hassles at all. They take care of all the financial issues without my needing to worry and I have many different doctors. Very happy with this insurance.
I also think that MD Wise is wonderful coverage. The employees are very helpful and full of information and they are always inquiring about my needs and if I’m being taken care of. I’m so fortunate to be able to have insurance at the time. Thank you MDwise.
I like my insurance. But I have a hearing before a judge with my attorney for my SSDI on February 11th, 2021. Today is February 5th, 2021. I had a ride scheduled to go to my appointment with my primary care provider in Frankfort, Indiana. …
Why offer rides to appointments? I always call two days ahead and every. single. time. no one comes for me. I can’t drive because of my medical conditions. If you’re smart, you’ll find a different insurance company.
I’ve had the Hip+ plan with the extra benefits such as dental. I have never used the dental before until recently, and I’ve never had an insurance company provide me with a list of dentist, that when I call any of them, they all tell me the …
The customer service is very helpful with answering questions when needed. The only time I have experienced frustration is with the phone tag between doctors office to the insurance company to change my family doctor. Besides that they were …