HORRIBLE Customer Service. New sim card sent via the US postal service. One week later have NOT received the card. Made 5 telephone calls asking about when the card would arrive. The respiratory department told me I could make an …
The service is horrible and I still don’t have my portable oxygen. The customer service staff is horrible and unprofessional. Very disappointed and angry.
Phone service takes FOREVER to answer. THEN you get placed on HOLD. Just like the review below mine, I AM a physician, and I am also infuriated by the phone customer service. I am stuck with them via UPMC
I have spent thousands of dollars with this company in rental equipment and when I needed to travel and get a portable machine they can’t let me have one. If can find somewhere else to get your equipment go there.
These people love to lie about what their services are going to cost. Very dissatisfied with this company. I won’t be trusting them with anything ever again.
They are literally impossible to get hold of. You can hold forever on the phone or you can do the chat line and sit there forever waiting for somebody to answer you.
Worst customer service EVER!! Nasty, unprofessional people! I’m so very disappointed in this company. No one answers phone calls, no one calls back, doctor has had to ask for results multiple times and that is after taking OVER a month to get my equipment! I don’t recommend
I guess this company is tied closely with upmc and was in hold for over 45 min and no answer…still on hold…order product on eBay and it will be here tomorrow..less then what I would pay for the product…your service sucks!!!
Absolutely the nastiest, unprofessional customer service people ever. They act like you are bothering them & you are stupid. I wish I could find another oxygen supplier that takes UPMC
Horrible way to run a business called 3 times every time wait was min 45 min to 3 rd time 2 hours. And they had all the info they needed and I still don’t have my supplies either hire more people or close the doors
They no longer are able to get the compression socks custom made. The closest place is in Baltmore MD. I am NOT going to travel to Baltmore MD for them.
Basically taking supplies from a child with special needs. Downright sickening. Billed my daughters insurance,didnt send any diapers, and gave me the run around even with gateway rep being on a 3 way recorded call. Ridiculous…
The customer service skills of this company are terrible. My doctor ordered a test 3 weeks ago ,I have called numerous times still medcare says they still have not received it.
The most fraudulent medical supply company I have ever been forced to do business with. Please read the reviews first and if you have the option, stay away from MedCare. You will thank me in the long run.
Went to buy a lift chair for my Dad the clerk was so unprofessional She actually smirked and rolled her eyes at my Dad who is 91 yrs old because he was too slow walking to the desk to pick out a color. She was so nasty with us. She wasn’t able to answer any of our questions about the chair either. Never want to go back there.
For two solid days I’ve been to get a human
To talk to. Hours on hold on phone and chat on the web site . This is a joke. I need oxygen asap.
My oxygen drops to 80% when I sleep.
terrible,terrible,terrible.I put in an order for a needed replacement,after waiting a week I called.Negotiating their phone system was a nightmare,but finally got put in que .I was on hold for 45 minutes.I was told I had to authorize …
Gross icompetence and the worst imaginable customer service seem to be the norm for Medcare. Avoid this company at all costs, even if you have to go out of the region for a provider because your insurance won’t let you use another local provider.
This company is inconsiderate and rude. What company calls a person’s home at 7:45 in the morning to tell them they won’t submit a doctor’s order to the insurance company? First of all, why are you calling me, I didn’t order it, call the doctor.
Not a good company to deal with. Doctor ordered an item for me. They called two days later and took a payment from me. Now two weeks later, I’m still waiting for it.
I called the company 2weeks ago about a popped air mattress, and they still have not been out to service it. Phone calls go unanswered, and customer service treats you as if you don’t know what you are talking about.
My 2 year old fractured his tibia. he cant walk on it for 6 weeks. i called to get a wheelchair and my insurance approved and i still dont have it. He has 4 more weeks left until he gets his cast off. I have called multiple times and they keep saying tomorrow and it never comes.
Absolutely the WORST company I have ever had to deal with fighting since August to get this company to deliver to my address for some reason that’s to hard to figure out
Just had a baby and 6 days later the breast pump I ordered still has not shipped. Absolutely ridiculous that they wait so long to send equipment to feed a newborn.
Horrible company to deal with. They never call to see if supplies are needed, it takes FOREVER to receive supplies and they NEVER return calls or messages. It’s the only company my insurance deals with or I’d be gone. Took a year following my sleep study, to get a new machine and THEN I had to contact them!!
75 minute wait for customer service call? Horrible service. Time for Excela to do right by Westmoreland county snd sell out to a successful hospital network.
Absolutely the worst customer service experience in a LONG time. They don’t seem to care about anything but the $$$. Only available during hours when most people are working. And ONLY available by phone – that as much as unprofessional …
I don’t understand this company at all. I called the store at 443 W. Pittsburg St. Greensburg. I was on hold for almost an hour. So my husband said hang up and call Tom & Jerry Medical Supplies. When I called them somebody answered right …
$600 dollars billed for a bipap nasal pillow mask and heated tube as equipment, in addition to over $2000 for the bipap machine. Do a web search and see how much these cost without going through MedCare! They’re ripping everyone off, …
Trying to get a new prescription filled for a c-pap machine…Worse customer service I’ve ever experienced!!! The woman ‘agent’ HUNG-UP on me!!! Don’t waste your time here. There are too many other companies to choose from. I’m making a statement with my wallet by taking my business elsewhere.
My older C- Pap finally wore out so I stopped in at the Greensburg Pa. office and talked with a C- Pap repairman whom tested it and said can’t repair it. I was given instructions to have my doctor fax over my information so it can be sent …
Beware! This is a scam! They charge you for things you don’t get, there is no one to talk to. The staff is absolutely nasty and rude. If you deal with them, know it’s a money hungry , no good company. Try to find someone else to deal with.
I do not understand all the negative reviews. We have been dealing with this company for 4 1/2 months and have nothing but courteous and punctual service from everyone we have dealt with, and we have dealt with quite a few people. They …
Terrible terrible service from this place. Went in with a prescription from my Doctor for a wrist brace. The woman helping us Nancy did not like my Dr’s diagnosis code and said she would have to clear it up with my Doctors office before she …
Tried to arrange a rental and asked two perfectly reasonable questions about the costs. Sales woman got agitated and attempted to put me on hold, but failed to, and then complained to someone near her that this guy (me) was asking A LOT of …
There are a lot of good people that work there. The oxygen, respiratory dept and delivery guys are great. But it only takes one nasty customer service person to jade the company. I hope they read the reviews, because I got a bad apple on the phone yesterday 02/01/2016….I would fire her on the spot if she worked for me.
I wish they had a category for no stars. This is the worst company to deal with. Their customer service agent sent me the incorrect product even though I showed two agents the cpap mask in person. …
I have only had excellent service from Med-care. No long phone hold times, orders are accurate and delivered the next day, reps are very helpful and pleasant. As others have said, I fail to understand the poor reviews. Perhaps there is one department that does no live up to expectation????
I have just returned from Medcare Equipment Company Greensburg PA. I tried to return a gait belt for post surgery patients. I bought it on April 10 on the advice of my wife’s physical therapist. As it stands we have not needed it and …
There should be an option for a negative number of stars. HORRIBLE company. Constant battle to get supplies. Billing is ridiculous, customer service is worse. My friend was robbed by one of their drivers. I’ve filed complaints with the BBB …
We’ve had nothing but great experiences since May 2015. My dad needed a wheelchair sent to the skilled nursing home the same morning as discharge and they turned it around and got it there just in time. He needed a commode chair and it was …
Too much to list!!! Stay away!! Once you start a cpap rental you are locked in. Incorrect information eveytime you call, billing and customer service are horrible. Multiple phone calls and many hours later….stated that it is a policy …
I don’t understand why it is so difficult to get a foam cushion for a Triliogy!? It isn’t platinum..it is plastic and foam! My son is rationed on supplies for a ventilator! He has been on this for over 2 years! His previous provider was so efficient!!Too bad they were out of network!
I’d been using a 3+ year old cpap mask and cushion, it worked fine but the seal wasn’t great, so when we finally met our insurance deductible, I went shopping for a new mask. Medcare got me in quickly and I was able to try on 5 different …
Refuses to give me an Apnea machine unless I give them access to my bank account. This is an illegal business practice because no one can demand your account information. I offered to send them a check UP FRONT and they refused the check. A …
Worst company I have ever dealt with. Even though I paid in full, they are fraudulently charging my bank account. I have contacted the BBB twice. No one at the company has called me back. I have spent several hours dealing with them to no avail. Avoid them at all costs. If I could give them no stars I would.
This is the worse company to deal with! I feel sorry for all their employee’s and they should look for another job! It is a long story…but we were told that a hospital bed would be delivered (on a Sunday) sometime between 8am-9pm. We …
Very hard to get a live human on phone.
There is a big recall scandal with Phillips CPAP/BIPAP machines.
There is foam degrading and getting into the hose & mask that is causing cancers of various types …beware !
DON’T EVER USE THIS COMPANY!!! Not only did they deliver well after the promised time, they never even submitted a claim to my insurance company. They claimed it wasn’t covered and charged me for the equipment 3 weeks before I actually …
I chose Medcare Equipment for my home health equipment because I knew the equipment was up to date, clean and in good condition. I do not usually take time to review a company unless there is a major issue. This company has the absolute …
I paid them for a month rental while i requalified for oxygen. I used my visa debit card. I requalified but they won’t stop charging my debit card. I sent a certified letter to stop and they won’t stop
8/1/2014 They are the worst. I use liquid oxygen. I needed my tank filled. I had a hard time getting ahold of the woman the coordinates the liquid oxygen. When I finally reached her, she said a deliver would be arranged. No one showed up …
Mike was very kind and informative as he scheduled O2 delivery for my Dad on the day he was discharged from the hospital with covid pneumonia. Gus promptly came with the tanks, tubing, and extra supplies should we need them. He taught us …
They gave me incomplete instructions instructions on how to get my records transferred to them for getting my CPAP machine repaired. Only after several calls spanning several months did they finally give me the correct instructions for …
I have had a terrible customer service experience with this company. They lack empathy and have been very rude on the phone. I have spoken with several staff members there and receive nothing but a very unhelpful attitude. They billed me …
Do not deal with this company. It’s true, they are the worst!. They sent me diabetes test strips without my requesting them. They charged my insurance company for them. Over the course of a month I’ve been contacting them to send a …
So far so good. They have been quick to replace my son’s pulse ox and suction within 24 hours of me calling. New tanks and supplies are always here with in 48 hours. Never had an issue with customer service.
HORRIFIC is putting it nicely. I don’t understand why when you place a order that they don’t let you pay your out of pocket costs IMMEDIATELY!!!!! They have to wait and run it through the insurance and they call you back days later. This place NEEDS TO BE SHUT DOWN or THEY NEED TO CLEAN HOUSE.
The Greensburg office is very organized and clean. The staff were friendly and welcoming. I received my C-pap in a week from having my sleep study done. I was surprised at how quickly I got it! The respiratory therapist was very friendly …
This is the worse company I have dealt with. You have long wait times when you call in for help, the customer service is very rude and when you ask to talk to a supervisor you are always told there is none available, and they never return your phone calls.
I have never worked with a company as bad as this one. I have a CPAP machine and from the first reorder i have had trouble with them. Now I am changing companies and they are giving me a run around about my medical records release. I …
Absolutely terrible. I have been trying for weeks to get new CPAP equipment and keep getting the run around. If it’s not waiting forever on hold just to speak to someone, it’s getting told that they don’t have the right paperwork. My …
I have been with Medcare for two years. They are very consistent. In two years they have never once gotten my order correct. If something is on backorder for weeks they don’t tell me, so when I call a month later to find out why my order …
My daughter has a cpap through this company and I can never get ahold of anyone to reorder supplies. I’ve waited on hold for unbelievable amounts of time, chose their automated callback option(no one ever called me back), and chose the …
The experience with this company has been very poor regarding the respiratory department. Communication is very poor, no one ever returns phone calls, we have been waiting for new equipment for about 3 weeks now. We have given them …
We were sent a bill for $425 for a Medela pump in style advanced starter set. This exact item retails for $199 at multiple stores such as Wal-Mart and Target. We told them we only wanted the pump if it was 100% covered by insurance because …
I ordered a walker for my 93 year old father in law and after 2 weeks of not hearing anything I called to check on the status. The lady I talked to said Leah started ths process but did not finish. All of the info they needed was there ( …
STAY AWAY !!!!! This company is bad news. I’ve been a c-pap user for years and I know what equipment works best for me as far as fit. This group tries to sell you whatever they have on hand rather than get what you really need. Staff was …
First review was 1 Star, here is my first review comment: I have had to do business 4 times in the past 6 months and no one answers the telephone. Once I eventually used their chat (website) and a person was there. I am writing this as I …
This company is great! The equipment they give me is the latest technology and brand new! I couldn’t ask for better. The customer service people are extremely friendly and helpful. The deliveries are fast.This place is great and I am very …
Garbage company that will lie to you about equipment and nickel and dime you and act like they have no idea because it’s your “ insurance” charging you. I was told my payment would be 169.00 then the equipment was mine. Over 600.00 later I’m still getting charged. This place is a joke.
ZERO Stars…Absolutely the worst service ever! My order came in wrong…I called only to wait on hold for hours then Jasmin answers only to put you back on hold and NEVER came back on line…I waited a hour…I finally hung up and …
Have been trying for over two solid weeks (daily) to get a real human to talk to about getting a new machine. Mine is old and a Phillips. Everyday I’m on hold for 2 hrs min or hung up on. Never had these issues when I started with them but …
In April I ended up in the hospital with Covid. When I was released I still required oxygen. I worked hard and was able to wean off O2. I only used the concentrater I got fro Med Care for 2 weeks. We called to tell them to come get it. …
Where do I begin? I have had this campany providing “services” for two years, and I always give people the benefit of the doubt, but after they got my order wrong in January and it took me two months to resolve, with me ALWAYS calling them, …
Three days to get in touch with. Hold time 70 min???? Next day hold time 57 min. Tried to chat on line chat was offline! Tried the call back, wasn’t available. I had to buy supplies that are covered by my insurance! Finally spoke to a real …
MedCare called in early January about refilling some supplies for my CPAP machine. When discussing with the service rep, I informed that my insurance changed and I wasn’t sure how/if it would affect ordering supplies with them. Previously …
After unsuccessful attempts to get through on the 800 number, I called their local number and was placed on hold. After 15 minutes opted to have them call me, without losing my place in queue, only to be told that option wasn’t available. …
If I could give no stars for this company I would, all the one star reviews are right on point, this company has the absolute worst customer service. All I wanted to do was order a new CPAP mask, after spending numerous hours on the phone …
A negative number would be more appropriate. Staff is not knowledgeable about the products they sell. Every time I order I wait 15 minutes on hold to speak to someone who is clueless, transfers the call and then disconnects me. Items are …
Scripts will sit for months if there is an issue and never a call from them saying there is an issue. You need to call and call.
Today I’m calling about a script that sat for over a month and my doc re faxed a …
This place is a joke. I’ve been having issues with the masks I received for my sleep apnea machine, so I called about it and was set up with an appointment for a phone convo with a respiratory therapist. I told the person that I set the …
Only reason they have a 1.9 is because you have to give 1 star. Horrible experience. Read all the reviews. Here is the trick. I waited for hours on hold, extremely frustrated like everyone else. I called UPMC concierge service and reported …
This company doesn’t even deserve a one star rating. Takes 20 minutes or more just to get someone on the phone. To schedule a pickup or delivery they’ll get there when they get there. 😞 …
DO NOT USE THIS COMPANY.
They have horrific customer service. If you have a problem, you will receive a different answer every time you speak with someone. You will spend months trying …
Company never answers the phone or returns a call back. I’ve tried to make a payment for 3 days now. Waited on hold and then after 20 minutes; left a message for a callback. I’ve been on hold for a total of 1 hour waiting for someone to pick up.
THEY ARE TERRIBLE> THEY ONLY ANSWER THE PHONE WHEN YOU WANT TO PLACE AN ORDER OR PAY A BILL. WHEN THEY AUTO DEDUCT MONEY FROM ACCOUNT FOR NO REASON.IT HAS BEEN 4 DAYS WITH NO CALLBACK
Charged for supplies covered by insurance. Can’t even get a return phone call to take care of the problem! Not very impressed with MedCare!!!
Buyer Beware!
Absolutely the worst company I have ever dealt with. I sent them their own stock form weeks ago that said to pick up their CPAP. They never replied and today charged my bank account $250 to BUY the machine! Also it is a recalled machine that may cause cancer! Do not use this company, period.
I’m not understanding when I receivedy nebulizer prescribed from my doctor they called me and told me I had to pay before they would send it out. I2 month later I’m being billed for this machine again. If you have 1 star why would not you …
I had orthopedic 10/19 and required a bedside toilet. My UPMC doctor requested it when I left the hospital as did my physical therapist. When no toilet arrived, I contacted MedCare and held for over an hour with no answer. …
I had to give one star but wanted to give a -10 stars. I purchased a transport chair from this company in November 20, 2020. Was told I did not, even though I provided proof of purchase. MedCare Equipment called me today and said I …
Lousy phone coverage. Yesterday i spoke with agent who said they needed to transfer my call Okay listened to ANOTHER voice mail message, Then a recording said to leave my phone number they would call me back. STILL have not called almost 24 hours later
They are the WORST. They lie to get you to sign up and nothing they say is true. Bill you for things you don’t get and you have to wait on hold FOREVER for anyone to pick up. BUYER BEWARE !
Unless this is the only supplier your insurance covers, run screaming. Anything that could possibly be screwed up by an oxygen supply house, they screw up routinely. Look at the other reviews, you will find many others who’ve had a …
Terrible customer service. Said a piece of equipment was delivered but we never received it. This piece was supposedly $650 but they didn’t require a signature 🤔. The lady was nasty who we spoke with …
Make sure you truly understand what and how you are going to be billed. I had to contact my insurance company to actually get to talk to someone at medcare in the billing department. It took a month and a half to get someone to actually …
Autopay is forced on. The website tells you to call if you want to disable it. They leave you on hold for 30 minutes minimum, then tell you that autopay can’t be turned off.
Asked about rollator for barbaric patient that they and was told “you get what we have” asked how to order from them told you got to get a script at start of the conversation I explained that I had seen the Dr and called insurance company …
Terrible company. I was moving my mom to a new location, we called 3 weeks in advance to have the bed moved, then on the day of to ensure it would be transferred. They had no record of it and held the transfer hostage for a late transfer …
This company is terrible. Never answers calls, left a voicemail and two days later a woman called and she was completely rude. It is 3 weeks and I am still waiting for my cane. I will never use this company again.
Absolutely awful, I got a voicemail that my cpap order was ready to ship but they needed payment information. I call back all of a sudden nobody has my order information and passes the buck around to more people who all of a sudden have no information about an order for me f this place
If I could give a NEGATIVE star review, this miserable excuse of a company would get the highest allowed. They are horrible to work with on a day to day basis. You get a robot call from them that may or nay not be listed as MedCare. When …
The woman in the billing department was very rude when I was trying to understand why a three year old was sent to collections without any notice/or statements received! Then she hung up on me after I waited nearly 15 minutes for her to answer! Very unprofessional.
I have dealt with this company. Not very nice, there was one old lady who answered who was not nice. Once I got a nice young man who was very nice and helpful. People need to write to their insurers to stop doing business with this …
My Premature son is on a pulse oximeter and oxygen. We had a really nice driver for delivery, However when it came to re supplying it took me close to an hour and a half on hold and being transferred to many different departments to get …
Don’t use MedCare. Kaitlyn in customer service won’t send me a statement showing what I owe, won’t turn off autopay (they have my credit card) and won’t connect me to a supervisor. They just want to keep billing me for my CPAP equipment for as long as they feel like it. Horrible company!! She was rude and I don’t trust them.
The wont ship anything to your home if you dont give them an email address, they are making me drive an hour away to pick it up at a hospital they only visit once a week. Very poor service. They must be glad they have a sweetheart deal …
Like so many others who have posted here, MedCare Equipment Company has made a mess of my billing and provided awful communication. In August 2022, I provided MedCare an HSA account number to use for AutoPay. Today, September 28, 2022, …
If I could give 0 stars I would. This company is horrible. I got my cpap in October and called a week later stating the mask isn’t working for me. I was able to change within 30 days. It is now January 2nd and at least 20 calls later I …
I had to get a new mask, due to having a broken nose. Jim at the Greensburg location 10/18/22, fitted me with a new mask, that is working really good! He is very professional & took the time to make sure that I got the mask that I needed! …
Nothing ever goes right with this company. Shipments take forever, especially when waiting for something that broke that’s covered under warranty. I had a mask brake two months ago and ordered a new one, they “ expedited “ shipping. It took …
HORRIBLE Customer Service. New sim card sent via the US postal service. One week later have NOT received the card. Made 5 telephone calls asking about when the card would arrive. The respiratory department told me I could make an …
This business is awful to deal with
Total lack of service.
Fantastic people, great customer service!!!
Great response and help I needed while on vacation!
Sent items I did not request
Horrible Customer Service… WORST phone call ever!
If I could give 0 stars I would-THE ABSOLUTE WORSE CUSTOMER SERVICE!!!!!!!!!!!!!
Never get them on the phone…..was on hold one hour….finally hung up…..my oxygen wasn’t working
I have been trying to return equipment but no action
Very long wait times on the phone. After a 18 minute wait I got hung-up on. Called back and waited another 17 minutes.
The place is a joke. Go anywhere else. All these one stars can’t be wrong
Very slow customer service. They keep you on hold forever.
I have been a customer of med care for years. Always great customer service!
I don’t understand the negative reviews, they have always been extremely helpful to me.
The service is horrible and I still don’t have my portable oxygen. The customer service staff is horrible and unprofessional. Very disappointed and angry.
I didn’t even want to hit one star. They are lousy. I hope they never need equipment and wait a lifetime for theirs.
They don’t even deserve one star, worst customer service I have ever experienced
Read most reviews. No sense in even posting another. Right does not know what left is doing.
Can be very hard to get a human on the phone…long wait on hold times…
The women that answer rarely have any idea what theyre talking about.
Generally sends extra equipment I don’t need. Last order was half wrong. Giving it one more try today.
I’ve never had a problem with them. Staff has always been helpful.
This company sux I called for assistance and they told me my bipap is not life sustaining so I should call back monday!
We drove almost an hour to Greensburg to find the store closed after the website showed it’s hours as Monday – Sunday 8AM-8PM
A terrible company. If I could do 0 stars i would.
Phone service takes FOREVER to answer. THEN you get placed on HOLD. Just like the review below mine, I AM a physician, and I am also infuriated by the phone customer service. I am stuck with them via UPMC
I have spent thousands of dollars with this company in rental equipment and when I needed to travel and get a portable machine they can’t let me have one. If can find somewhere else to get your equipment go there.
These people love to lie about what their services are going to cost. Very dissatisfied with this company. I won’t be trusting them with anything ever again.
Quick service. Order one day out the door same day . package arrives next day . Keep up the good work.
What good is a company that can’t get you oxygen for a week when your tanks are empty!!!
Exterior is always very well kept up and clean. Landscaping is always perfect. Their products for mobility are the best that you will find
This is the worst run company ever!!!!
They are literally impossible to get hold of. You can hold forever on the phone or you can do the chat line and sit there forever waiting for somebody to answer you.
Worst customer service EVER!! Nasty, unprofessional people! I’m so very disappointed in this company. No one answers phone calls, no one calls back, doctor has had to ask for results multiple times and that is after taking OVER a month to get my equipment! I don’t recommend
I guess this company is tied closely with upmc and was in hold for over 45 min and no answer…still on hold…order product on eBay and it will be here tomorrow..less then what I would pay for the product…your service sucks!!!
Absolutely the nastiest, unprofessional customer service people ever. They act like you are bothering them & you are stupid. I wish I could find another oxygen supplier that takes UPMC
Horrible way to run a business called 3 times every time wait was min 45 min to 3 rd time 2 hours. And they had all the info they needed and I still don’t have my supplies either hire more people or close the doors
They no longer are able to get the compression socks custom made. The closest place is in Baltmore MD. I am NOT going to travel to Baltmore MD for them.
My spouse died in early morning
They were called to pick up equipment in afternoon
They were to call before pickup …
Basically taking supplies from a child with special needs. Downright sickening. Billed my daughters insurance,didnt send any diapers, and gave me the run around even with gateway rep being on a 3 way recorded call. Ridiculous…
The customer service skills of this company are terrible. My doctor ordered a test 3 weeks ago ,I have called numerous times still medcare says they still have not received it.
The most fraudulent medical supply company I have ever been forced to do business with. Please read the reviews first and if you have the option, stay away from MedCare. You will thank me in the long run.
Went to buy a lift chair for my Dad the clerk was so unprofessional She actually smirked and rolled her eyes at my Dad who is 91 yrs old because he was too slow walking to the desk to pick out a color. She was so nasty with us. She wasn’t able to answer any of our questions about the chair either. Never want to go back there.
Every time I’ve contacted them for anything, they have always been super friendly, understanding, and quick to address my concerns. Thank you!
For two solid days I’ve been to get a human
To talk to. Hours on hold on phone and chat on the web site . This is a joke. I need oxygen asap.
My oxygen drops to 80% when I sleep.
terrible,terrible,terrible.I put in an order for a needed replacement,after waiting a week I called.Negotiating their phone system was a nightmare,but finally got put in que .I was on hold for 45 minutes.I was told I had to authorize …
Gross icompetence and the worst imaginable customer service seem to be the norm for Medcare. Avoid this company at all costs, even if you have to go out of the region for a provider because your insurance won’t let you use another local provider.
This company is inconsiderate and rude. What company calls a person’s home at 7:45 in the morning to tell them they won’t submit a doctor’s order to the insurance company? First of all, why are you calling me, I didn’t order it, call the doctor.
Not a good company to deal with. Doctor ordered an item for me. They called two days later and took a payment from me. Now two weeks later, I’m still waiting for it.
I called the company 2weeks ago about a popped air mattress, and they still have not been out to service it. Phone calls go unanswered, and customer service treats you as if you don’t know what you are talking about.
I would not recommend this company
Not patient oriented
My 2 year old fractured his tibia. he cant walk on it for 6 weeks. i called to get a wheelchair and my insurance approved and i still dont have it. He has 4 more weeks left until he gets his cast off. I have called multiple times and they keep saying tomorrow and it never comes.
Absolutely the WORST company I have ever had to deal with fighting since August to get this company to deliver to my address for some reason that’s to hard to figure out
Just had a baby and 6 days later the breast pump I ordered still has not shipped. Absolutely ridiculous that they wait so long to send equipment to feed a newborn.
Kayla was wonderful and very detailed about my machine they brought to my house. No problems at all!
Started out good , seem in business only to make money now. Handling of their c pap equipment is way behind.Should be called med careless!
It’s like it’s their first day. Dr office said we’d have problems and they were right.
From Corporate to CX to call center.
Horrible.
Horrible company to deal with. They never call to see if supplies are needed, it takes FOREVER to receive supplies and they NEVER return calls or messages. It’s the only company my insurance deals with or I’d be gone. Took a year following my sleep study, to get a new machine and THEN I had to contact them!!
75 minute wait for customer service call? Horrible service. Time for Excela to do right by Westmoreland county snd sell out to a successful hospital network.
Their customer service is worthless. Chat is worthless. Someone hacked or stole personal info. Using my credit card.
Absolutely the worst customer service experience in a LONG time. They don’t seem to care about anything but the $$$. Only available during hours when most people are working. And ONLY available by phone – that as much as unprofessional …
I don’t understand this company at all. I called the store at 443 W. Pittsburg St. Greensburg. I was on hold for almost an hour. So my husband said hang up and call Tom & Jerry Medical Supplies. When I called them somebody answered right …
$600 dollars billed for a bipap nasal pillow mask and heated tube as equipment, in addition to over $2000 for the bipap machine. Do a web search and see how much these cost without going through MedCare! They’re ripping everyone off, …
Trying to get a new prescription filled for a c-pap machine…Worse customer service I’ve ever experienced!!! The woman ‘agent’ HUNG-UP on me!!! Don’t waste your time here. There are too many other companies to choose from. I’m making a statement with my wallet by taking my business elsewhere.
My older C- Pap finally wore out so I stopped in at the Greensburg Pa. office and talked with a C- Pap repairman whom tested it and said can’t repair it. I was given instructions to have my doctor fax over my information so it can be sent …
Beware! This is a scam! They charge you for things you don’t get, there is no one to talk to. The staff is absolutely nasty and rude. If you deal with them, know it’s a money hungry , no good company. Try to find someone else to deal with.
Charged me twice for the same period I had their equipment.
I do not understand all the negative reviews. We have been dealing with this company for 4 1/2 months and have nothing but courteous and punctual service from everyone we have dealt with, and we have dealt with quite a few people. They …
Terrible terrible service from this place. Went in with a prescription from my Doctor for a wrist brace. The woman helping us Nancy did not like my Dr’s diagnosis code and said she would have to clear it up with my Doctors office before she …
Tried to arrange a rental and asked two perfectly reasonable questions about the costs. Sales woman got agitated and attempted to put me on hold, but failed to, and then complained to someone near her that this guy (me) was asking A LOT of …
There are a lot of good people that work there. The oxygen, respiratory dept and delivery guys are great. But it only takes one nasty customer service person to jade the company. I hope they read the reviews, because I got a bad apple on the phone yesterday 02/01/2016….I would fire her on the spot if she worked for me.
I wish they had a category for no stars. This is the worst company to deal with. Their customer service agent sent me the incorrect product even though I showed two agents the cpap mask in person. …
I have only had excellent service from Med-care. No long phone hold times, orders are accurate and delivered the next day, reps are very helpful and pleasant. As others have said, I fail to understand the poor reviews. Perhaps there is one department that does no live up to expectation????
I have just returned from Medcare Equipment Company Greensburg PA. I tried to return a gait belt for post surgery patients. I bought it on April 10 on the advice of my wife’s physical therapist. As it stands we have not needed it and …
There should be an option for a negative number of stars. HORRIBLE company. Constant battle to get supplies. Billing is ridiculous, customer service is worse. My friend was robbed by one of their drivers. I’ve filed complaints with the BBB …
We’ve had nothing but great experiences since May 2015. My dad needed a wheelchair sent to the skilled nursing home the same morning as discharge and they turned it around and got it there just in time. He needed a commode chair and it was …
Too much to list!!! Stay away!! Once you start a cpap rental you are locked in. Incorrect information eveytime you call, billing and customer service are horrible. Multiple phone calls and many hours later….stated that it is a policy …
I don’t understand why it is so difficult to get a foam cushion for a Triliogy!? It isn’t platinum..it is plastic and foam! My son is rationed on supplies for a ventilator! He has been on this for over 2 years! His previous provider was so efficient!!Too bad they were out of network!
I’d been using a 3+ year old cpap mask and cushion, it worked fine but the seal wasn’t great, so when we finally met our insurance deductible, I went shopping for a new mask. Medcare got me in quickly and I was able to try on 5 different …
Refuses to give me an Apnea machine unless I give them access to my bank account. This is an illegal business practice because no one can demand your account information. I offered to send them a check UP FRONT and they refused the check. A …
Worst company I have ever dealt with. Even though I paid in full, they are fraudulently charging my bank account. I have contacted the BBB twice. No one at the company has called me back. I have spent several hours dealing with them to no avail. Avoid them at all costs. If I could give them no stars I would.
This is the worse company to deal with! I feel sorry for all their employee’s and they should look for another job! It is a long story…but we were told that a hospital bed would be delivered (on a Sunday) sometime between 8am-9pm. We …
Very hard to get a live human on phone.
There is a big recall scandal with Phillips CPAP/BIPAP machines.
There is foam degrading and getting into the hose & mask that is causing cancers of various types …beware !
DON’T EVER USE THIS COMPANY!!! Not only did they deliver well after the promised time, they never even submitted a claim to my insurance company. They claimed it wasn’t covered and charged me for the equipment 3 weeks before I actually …
I chose Medcare Equipment for my home health equipment because I knew the equipment was up to date, clean and in good condition. I do not usually take time to review a company unless there is a major issue. This company has the absolute …
I paid them for a month rental while i requalified for oxygen. I used my visa debit card. I requalified but they won’t stop charging my debit card. I sent a certified letter to stop and they won’t stop
8/1/2014 They are the worst. I use liquid oxygen. I needed my tank filled. I had a hard time getting ahold of the woman the coordinates the liquid oxygen. When I finally reached her, she said a deliver would be arranged. No one showed up …
Mike was very kind and informative as he scheduled O2 delivery for my Dad on the day he was discharged from the hospital with covid pneumonia. Gus promptly came with the tanks, tubing, and extra supplies should we need them. He taught us …
They gave me incomplete instructions instructions on how to get my records transferred to them for getting my CPAP machine repaired. Only after several calls spanning several months did they finally give me the correct instructions for …
I have had a terrible customer service experience with this company. They lack empathy and have been very rude on the phone. I have spoken with several staff members there and receive nothing but a very unhelpful attitude. They billed me …
Do not deal with this company. It’s true, they are the worst!. They sent me diabetes test strips without my requesting them. They charged my insurance company for them. Over the course of a month I’ve been contacting them to send a …
So far so good. They have been quick to replace my son’s pulse ox and suction within 24 hours of me calling. New tanks and supplies are always here with in 48 hours. Never had an issue with customer service.
HORRIFIC is putting it nicely. I don’t understand why when you place a order that they don’t let you pay your out of pocket costs IMMEDIATELY!!!!! They have to wait and run it through the insurance and they call you back days later. This place NEEDS TO BE SHUT DOWN or THEY NEED TO CLEAN HOUSE.
The Greensburg office is very organized and clean. The staff were friendly and welcoming. I received my C-pap in a week from having my sleep study done. I was surprised at how quickly I got it! The respiratory therapist was very friendly …
This is the worse company I have dealt with. You have long wait times when you call in for help, the customer service is very rude and when you ask to talk to a supervisor you are always told there is none available, and they never return your phone calls.
I have never worked with a company as bad as this one. I have a CPAP machine and from the first reorder i have had trouble with them. Now I am changing companies and they are giving me a run around about my medical records release. I …
Absolutely terrible. I have been trying for weeks to get new CPAP equipment and keep getting the run around. If it’s not waiting forever on hold just to speak to someone, it’s getting told that they don’t have the right paperwork. My …
I have been with Medcare for two years. They are very consistent. In two years they have never once gotten my order correct. If something is on backorder for weeks they don’t tell me, so when I call a month later to find out why my order …
This company is absolutely horrible, hire people that are knowledgeable and want to help the customer. Horrible! Horrible!
My daughter has a cpap through this company and I can never get ahold of anyone to reorder supplies. I’ve waited on hold for unbelievable amounts of time, chose their automated callback option(no one ever called me back), and chose the …
The experience with this company has been very poor regarding the respiratory department. Communication is very poor, no one ever returns phone calls, we have been waiting for new equipment for about 3 weeks now. We have given them …
We were sent a bill for $425 for a Medela pump in style advanced starter set. This exact item retails for $199 at multiple stores such as Wal-Mart and Target. We told them we only wanted the pump if it was 100% covered by insurance because …
The maintenance department in Monroeville is great. Tim and Cindy were able to address my problem with my bi-pap equipment very quickly. …
I ordered a walker for my 93 year old father in law and after 2 weeks of not hearing anything I called to check on the status. The lady I talked to said Leah started ths process but did not finish. All of the info they needed was there ( …
STAY AWAY !!!!! This company is bad news. I’ve been a c-pap user for years and I know what equipment works best for me as far as fit. This group tries to sell you whatever they have on hand rather than get what you really need. Staff was …
First review was 1 Star, here is my first review comment: I have had to do business 4 times in the past 6 months and no one answers the telephone. Once I eventually used their chat (website) and a person was there. I am writing this as I …
This company is great! The equipment they give me is the latest technology and brand new! I couldn’t ask for better. The customer service people are extremely friendly and helpful. The deliveries are fast.This place is great and I am very …
Garbage company that will lie to you about equipment and nickel and dime you and act like they have no idea because it’s your “ insurance” charging you. I was told my payment would be 169.00 then the equipment was mine. Over 600.00 later I’m still getting charged. This place is a joke.
ZERO Stars…Absolutely the worst service ever! My order came in wrong…I called only to wait on hold for hours then Jasmin answers only to put you back on hold and NEVER came back on line…I waited a hour…I finally hung up and …
Have been trying for over two solid weeks (daily) to get a real human to talk to about getting a new machine. Mine is old and a Phillips. Everyday I’m on hold for 2 hrs min or hung up on. Never had these issues when I started with them but …
In April I ended up in the hospital with Covid. When I was released I still required oxygen. I worked hard and was able to wean off O2. I only used the concentrater I got fro Med Care for 2 weeks. We called to tell them to come get it. …
Where do I begin? I have had this campany providing “services” for two years, and I always give people the benefit of the doubt, but after they got my order wrong in January and it took me two months to resolve, with me ALWAYS calling them, …
Three days to get in touch with. Hold time 70 min???? Next day hold time 57 min. Tried to chat on line chat was offline! Tried the call back, wasn’t available. I had to buy supplies that are covered by my insurance! Finally spoke to a real …
MedCare called in early January about refilling some supplies for my CPAP machine. When discussing with the service rep, I informed that my insurance changed and I wasn’t sure how/if it would affect ordering supplies with them. Previously …
After unsuccessful attempts to get through on the 800 number, I called their local number and was placed on hold. After 15 minutes opted to have them call me, without losing my place in queue, only to be told that option wasn’t available. …
If I could give no stars for this company I would, all the one star reviews are right on point, this company has the absolute worst customer service. All I wanted to do was order a new CPAP mask, after spending numerous hours on the phone …
A negative number would be more appropriate. Staff is not knowledgeable about the products they sell. Every time I order I wait 15 minutes on hold to speak to someone who is clueless, transfers the call and then disconnects me. Items are …
Scripts will sit for months if there is an issue and never a call from them saying there is an issue. You need to call and call.
Today I’m calling about a script that sat for over a month and my doc re faxed a …
This place is a joke. I’ve been having issues with the masks I received for my sleep apnea machine, so I called about it and was set up with an appointment for a phone convo with a respiratory therapist. I told the person that I set the …
Only reason they have a 1.9 is because you have to give 1 star. Horrible experience. Read all the reviews. Here is the trick. I waited for hours on hold, extremely frustrated like everyone else. I called UPMC concierge service and reported …
This company doesn’t even deserve a one star rating. Takes 20 minutes or more just to get someone on the phone. To schedule a pickup or delivery they’ll get there when they get there. 😞 …
DO NOT USE THIS COMPANY.
They have horrific customer service. If you have a problem, you will receive a different answer every time you speak with someone. You will spend months trying …
Company never answers the phone or returns a call back. I’ve tried to make a payment for 3 days now. Waited on hold and then after 20 minutes; left a message for a callback. I’ve been on hold for a total of 1 hour waiting for someone to pick up.
THEY ARE TERRIBLE> THEY ONLY ANSWER THE PHONE WHEN YOU WANT TO PLACE AN ORDER OR PAY A BILL. WHEN THEY AUTO DEDUCT MONEY FROM ACCOUNT FOR NO REASON.IT HAS BEEN 4 DAYS WITH NO CALLBACK
Do not use this company unless you enjoy being frustrated, ignored and lied to. One star is 1 star too many.
Charged for supplies covered by insurance. Can’t even get a return phone call to take care of the problem! Not very impressed with MedCare!!!
Buyer Beware!
Absolutely the worst company I have ever dealt with. I sent them their own stock form weeks ago that said to pick up their CPAP. They never replied and today charged my bank account $250 to BUY the machine! Also it is a recalled machine that may cause cancer! Do not use this company, period.
I’m not understanding when I receivedy nebulizer prescribed from my doctor they called me and told me I had to pay before they would send it out. I2 month later I’m being billed for this machine again. If you have 1 star why would not you …
I had orthopedic 10/19 and required a bedside toilet. My UPMC doctor requested it when I left the hospital as did my physical therapist. When no toilet arrived, I contacted MedCare and held for over an hour with no answer. …
I had to give one star but wanted to give a -10 stars. I purchased a transport chair from this company in November 20, 2020. Was told I did not, even though I provided proof of purchase. MedCare Equipment called me today and said I …
Lousy phone coverage. Yesterday i spoke with agent who said they needed to transfer my call Okay listened to ANOTHER voice mail message, Then a recording said to leave my phone number they would call me back. STILL have not called almost 24 hours later
They are the WORST. They lie to get you to sign up and nothing they say is true. Bill you for things you don’t get and you have to wait on hold FOREVER for anyone to pick up. BUYER BEWARE !
Unless this is the only supplier your insurance covers, run screaming. Anything that could possibly be screwed up by an oxygen supply house, they screw up routinely. Look at the other reviews, you will find many others who’ve had a …
Terrible customer service. Said a piece of equipment was delivered but we never received it. This piece was supposedly $650 but they didn’t require a signature 🤔. The lady was nasty who we spoke with …
Make sure you truly understand what and how you are going to be billed. I had to contact my insurance company to actually get to talk to someone at medcare in the billing department. It took a month and a half to get someone to actually …
Returned an Oxygen tank. Medcare charged me for 6 months afterward. Then when I called them about it they told me they wouldn’t pay me back. …
Autopay is forced on. The website tells you to call if you want to disable it. They leave you on hold for 30 minutes minimum, then tell you that autopay can’t be turned off.
Asked about rollator for barbaric patient that they and was told “you get what we have” asked how to order from them told you got to get a script at start of the conversation I explained that I had seen the Dr and called insurance company …
Terrible company. I was moving my mom to a new location, we called 3 weeks in advance to have the bed moved, then on the day of to ensure it would be transferred. They had no record of it and held the transfer hostage for a late transfer …
This company is terrible. Never answers calls, left a voicemail and two days later a woman called and she was completely rude. It is 3 weeks and I am still waiting for my cane. I will never use this company again.
Absolutely awful, I got a voicemail that my cpap order was ready to ship but they needed payment information. I call back all of a sudden nobody has my order information and passes the buck around to more people who all of a sudden have no information about an order for me f this place
If I could give a NEGATIVE star review, this miserable excuse of a company would get the highest allowed. They are horrible to work with on a day to day basis. You get a robot call from them that may or nay not be listed as MedCare. When …
The woman in the billing department was very rude when I was trying to understand why a three year old was sent to collections without any notice/or statements received! Then she hung up on me after I waited nearly 15 minutes for her to answer! Very unprofessional.
I have dealt with this company. Not very nice, there was one old lady who answered who was not nice. Once I got a nice young man who was very nice and helpful. People need to write to their insurers to stop doing business with this …
My Premature son is on a pulse oximeter and oxygen. We had a really nice driver for delivery, However when it came to re supplying it took me close to an hour and a half on hold and being transferred to many different departments to get …
I’m so so disappointed with how I was treated when I called in a defective piece of equipment I received …
Don’t use MedCare. Kaitlyn in customer service won’t send me a statement showing what I owe, won’t turn off autopay (they have my credit card) and won’t connect me to a supervisor. They just want to keep billing me for my CPAP equipment for as long as they feel like it. Horrible company!! She was rude and I don’t trust them.
The wont ship anything to your home if you dont give them an email address, they are making me drive an hour away to pick it up at a hospital they only visit once a week. Very poor service. They must be glad they have a sweetheart deal …
Like so many others who have posted here, MedCare Equipment Company has made a mess of my billing and provided awful communication. In August 2022, I provided MedCare an HSA account number to use for AutoPay. Today, September 28, 2022, …
If I could give 0 stars I would. This company is horrible. I got my cpap in October and called a week later stating the mask isn’t working for me. I was able to change within 30 days. It is now January 2nd and at least 20 calls later I …
I had to get a new mask, due to having a broken nose. Jim at the Greensburg location 10/18/22, fitted me with a new mask, that is working really good! He is very professional & took the time to make sure that I got the mask that I needed! …
Nothing ever goes right with this company. Shipments take forever, especially when waiting for something that broke that’s covered under warranty. I had a mask brake two months ago and ordered a new one, they “ expedited “ shipping. It took …