MedCost is a leading independent health management company in the Carolinas.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
165 Kimel Park Dr, Winston Salem, NC 27103
co pay is ridiculous went from 20 to 65 just to see a cpa will not let you get name brand meds that help if there is a off brand cheaper my job needs to switch asap
Daughter had MedCost has primary but also had a secondly insurance, since she had a second insurance, medcost denied every claim and now she is left with a large out of pocket balance, note to self ever have 2 health insurances because either will pay..
Thank god for medcost!
Great Service
Information is very helpful.
Informative and professional
Extraordinarily courteous and professional.
Medcost is trash. Thats it, thats all.
Lakesha was very helpful and knowledgeable.
Horrible insurance horrible customer service, will try to get out of paying every time!
Very great support staff that are courteous and knowledgeable
Professional, very helpful Case managers.
Very helpful and professional. Provided information I needed but did not know available. Thanks.
The lady I spoke with was pleasant and helpful.
Ms. Crews was very helpful and well experienced. Continue the good work.
Very delightful program
The MedCost representative was very helpful, pleasant, and professional.
VERY FRIENDLY AND HELPFUL REPRESENTATIVE, VERY KNOWLEDGEABLE
The best
Couldn’t believe how unprofessional my experience with Xali Williams was!!!!! UNBELIEVABLE SERVICE EXPERIENCE. I’d give zero stars if possible.
My rep was very professional, courteous and helpful, as well and pleasant and knowledgeable.
Excellent customer service. She showed that she was concerned about my issue. Thanks!
The worst insurance I’ve ever had. The only reason I had it is because my employer offered it. What a complete joke! Total scam stay away!!
Horrible wait times. Such a shame.
Medcost is the worst insurance company I have ever had. Very disappointed with their customer service and benefits. Please try to do better at helping people!
THE REP I SPOKE WITH WAS VERY HELPFUL. I ESPECIALLY APPRECIATED
HER PATIENCE AND KIND DEMEANOR .
Worst dental insurance!! 0 Stars should be an option. I have been on hold for 30 minutes and no one seems to have an answer to a simple dental insurance question. Dental claim has been delayed 6 months to be paid.
MEDCOST has been a joy to work with. I will miss experiencing their top-notch customer service.
MedCost is a fantastic medical plan administrator. Our clients have very positive experiences with the MedCost team.
They will deny everything at least once, probably twice. When you call to discuss it with them , they will blame it on a coding error. Typical conversations go like this. …
very prompt, pleasant and knowledgeable. Allowed me to ask my questions and answered quickly. extremely satisfied with my experience.
Great customer service. Very knowledgeable and helpful.
I love the extra benefits Medcost has available to us and the communication to let you know what’s available.
They sent my insurance cards to the wrong address and I been calling for over a month to have them sent to my new address and the phone rings then hangs up everytime! I work and have this come out of my checkevery two weeks just to not even be able to use it because you cant get good enough phone system that actually works!!!!!!
Easy access and polite, very helpful.
I got some of my issues solved but still need to go through a lot of extra work and ended up paying much more out of my own pocket. Still cannot recommend MedCost although it might just be my employer is trying to save money.
May as well pay everything out of pocket. Worst insurance I’ve ever had, and I’ve had some stinkers. …
My overall experience with Med Cost has been great 👍🏿 …
Update: THIS COMPANY REFUSES TO ADD MY HEALTHY NEWBORN CHILD TO OUR FAMILY COVERAGE after I have had influenza for the past month. Don’t use this insurance company at all costs! We will see if they take the time to email me back to resolve …
Watch what these representatives will tell you. If something doesn’t seem right, ask for a manager. I have had TOO MANY representatives give me false information. They are not knowledgeable about their own plans AT ALL. I have had other …
Cynthia was a great representation of your company. She was courteous, patient and professional. I enjoyed our interaction.
Medcost is NOT widely accepted, and they have built a website that seems designed to make it hard for its customers to access a list of providers that do accept them. Their website is as cumbersome as their telephone services. Although I …
The answer to my question was promptly answered. No delays or additional calls needed.
Medcost has very good coverage and their customer service has been so helpful with everything I have had to deal with. This has been a big help through a very stressful situation.
I had FSA account for years with other insurance companies. I had no choice but to purchase Medcost through my employer. Every year I have submitted my application with receipts valid for medical and dental out of pocket expenses it was …
If your diabetic there are better options for health insurance. This company uses Edgepark medical for its medical supplier and they are HORRIBLE. I have been without my diabetic supplies for 6 weeks and i keep getting the runaround …
I can’t even access my 3 year old sons insurance card to print it on the website. I’ve requested the card FOUR times and each time they send me mine. A waste of time and money.
The service at this insurance company sucks! Don’t go to them for anything, they laugh at you when you call them for help on your insurance and give bad service to their customers. They tell you that you have to meet your deductible before …
One star is too good. My company has been with MedCost for several years. I never minded paying my part because they covered well. THIS YEAR IS A DIFFERENT STORY…The employee cost went up 8%. My husband has one of the best neurosurgeons …
Worst insurance company around. I have never had so many problems with claims and them NOT paying. Wouldn’t even pay for my labs done in the doctors office for my yearly regular check-up. They blame the doctors office and coding and give …
Went to the chiropractor out of absolute desperation, chose a clinic that was on the MedCost PPO page in my area, only to find out that they cover absolutely nothing. On a different occasion, had to call three different people in order to …
Good morning,
Once again I got my hopes up before opening this email thinking here soon my …
Absolutely TERRIBLE customer service. Go with a company that cares about its customers not just for the profit they make from you!!!
The worst insurance I have ever used. The company puts so many roadblocks in between the patient and services so patients will give up and not pursue care or prescriptions. I wish I could give a negative rating.
I’m really disappointed in the coverage that Medcost provides. I called and spoke with 3 different medcost representatives regarding coverage at a specific facility. I was assured that the hospital system was within their preferred provider …
My husband was taken from his job to an in network urgent care. They saw him and said he needed to go to the emergency room so he called me to come and get him. While I was on my way there the provider called me to tell me to meet him at …
Awful customer service. A Linda Harper person at Vidant Greenville s clueless. Called her for assistance, voicemail. Never called me back. I called again, said she was busy. ASKED ME if I could call her back! My guess is she barely …
Very good conversation and my questions were answered with knowledge and friendly attitude
Customer service representative was awesome! Thank you for helping me
Garbage! Garbage! Garbage!
Can’t get any answers on how much my out of pocket cost will be for a lumbar spine MRI. Got disconnected 3 times on their online chat and had to start all over …
I am amazed with all the negative reviews. I called last year looking for a provider and the lady gave me a list of those in my area with addresses. I guess I’m thankful to have insurance for my husband and I and being part time. My …
Excellent customer service. Actually felt like someone was listening to me and was interested in helping me. It was a very nice experience.
Company took nearly 10 months (over two financial years) to process a bill so our family couldn’t use it on either years’ deductible- despite the fact that it was necessary to diagnose a possibly serious medical condition. Conveniently …
If I could give zero stars I would. As soon as open enrollment comes around I am switching providers. Doesn’t cover any transgender related healthcare, customer is horrible, have been dealing with the dental insurance as well. So many people that have this insurance has the same problems with being billed and no responses.
I have struggled with a hereditary back issue for close to 30 years. I threw it out the first time playing soccer in middle school. I went to a chiropractor as a child at my dad’s expense for at least year. I learned to ignore the pain …
Representatives were extremely friendly, cordial and helpful. The initial dial pad selection system was not. It was confusing and complicated for a first time user.
Absolutely the worse insurance company I have ever dealt with! Unfortunately I’m stuck with them because of my employer but as soon as open enrollment comes around i will gladly switch my children to a company and pay a higher cost for …
The customer service rep I had was Erin. She was professional, very helpful, resourceful and just plan kind. I really appreciated her help finding the answer that I needed.
Have no choice but to use Medcost through my employer and it is the worst insurance company I’ve ever had to deal with in my life. I live 60 miles from Winston so have no choice but to choose the out of network option unless I want to …
Unbelievably terrible follow up from their insurance/claims department. Was told I would receive a call back from Melissa regarding acceptance of Insurance benefits. No call back. One week later, left voice Mail for Melissa. No …
This group is one of the most inconsistent and difficult to deal with when it comes to processing FSA claims. They reimburse inconsistently, don’t seem to communicate behind the scenes, and appear incompetent when you try to clarify when …
In my opinion they do not even deserve 1 star. I have had issues with my insurance and Flexspending Account going on 2 months now. I have had the absolute run around and when finally asking for a supervisor, LaDonna I cannot get back in …
Have contacted this company over 20 times and customer service has been absolutely USELESS. We’ve received at least 10+ bills which the care provider states that the insurance company will not respond to them, insurance swears they’ve sent …
This insurance company really deserves no stars. Perhaps, it deserves not to exist. Everything about it – from robot-like customer service to complete disregard for clients – is repulsive. Inconsistency, total absence of transparency, and …
My case manager, Suma Sundaram was a great to work with. She is quick and courteous and very knowledgeable regarding health and insurance. I highly recommend her!
Very pleasant experience; Heather was very prompt and helped me with exactly what I needed.
Tharna was knowledgeable and very helpful of my situation.
I can’t even find a provider for a yearly pap with this coverage. I go to their webpage type everything in and of course know one within a 100 mile radius even takes it. Absolute worst insurance I have ever had. When open enrollment comes …
Poor customer service and payments. Would only pay $1300 to have 4 wisdom teeth removed (with sedation) and said that was an average amount to pay. I called six offices and fount no less than a charge of $3900.
The representative that I spoke with was very kind and courteous. She was very knowledgeable and answered all my questions. She provided a very pleasant experience for me.
They’re slow at processing a simple eyeglasses claim. So to avoid the hassle of trying pay out of pocket and submitting a claim I’m trying to find a provider that accepts Medcost and that is impossible. Dropping when open season comes around.
Received excellent customer service – resolved problem and made me feel valuable
Customer service was very helpful today. I was given the information needed. They were very polite & answered my questions in regards filing a claim.
I would highly recommend this program to any med cost customers. As a first time mom, this program gave me the necessary information to assist me in preparing to bring home baby. The staff is very knowledgeable, supportive, and caring.
Remarkably engaging, efficient, professional. All questions, explanations and required information/documentation provided by a real person without a phone tree or bot, with minimal holds or “run around”!
I am a practice manager for a mental health group. I called customer service and had an answer to my clients coverage question in less than 10 minutes. This is not the typical experience when dealing with insurance companies. I see that …
So I have been offered 2 jobs now that have this health insurance. I had to turn down the first job because in review this insurance was very expensive regarding tier 2 + prescriptions and other costs associated with this plan. Had to …
My MedCost case manager has been absolutely wonderful to work with. She is kind, compassionate, and professional. She has provided me with an excellent patient experience. She responds in a timely manner and does what she says she will do. Excellent service.
I have been referred to several Healthcare providers by my primary physician. Do I have to call Medcost and Carolina first care to see if they will authorize my procedures ?
I spoke to Kristy. She spoke clearly, was very knowledgeable, friendly and had a good attitude. She clarified something very quickly for me. Very good customer service!
Very slow with processing claims/reimbursements! You will get several different answers when you call. I went from a check will be deposited in 2-3 days to Friday to it’s pending still. Definitely not a fan of them! Looking to switch during open enrollment!
I never dread having to call MedCost. The representatives are always knowledgeable and pleasant! Every issue is resolved with one phone call! The representatives are so friendly and truly seem to enjoy their employment – this creates such a positive experience.
Customer service representatives are helpful as allowed to be. The scripted plan makes it difficult to get needed and recommended care. I pay my part diligently only to be denied treatment as recommended by my doctor’s and Neurosurgeon. The insurance is a legal scam practice.
Melody always made you feel valued and cared for. She would go above and beyond in finding resources to maximize your health care experience. This is a service that is provided by Medcost that in my opinion is truly trying to bridge the gap between hospital and insurance. Thank You!!!!
My primary care doctor tested me for a genetic disease that my father has that can cause cirrhosis if left untreated. It took 6 months and literally a dozen calls with multiple people to ensure this was covered (it’s a $200 dollar test). …
I really am disappointed in my coverage and the cost. I’m literally looking at changing jobs just to have better healthcare insurance. And what’s worse is I don’t have any major illnesses, but even basic doctors visits are not reasonably covered. And let’s not even talk about the prescription side. Just terrible.
I had to call Medcost with a deductible and claim concern. Tami answered my call pleasantly. She was very caring and helped me resolve my issue quickly. She’s a wonderful asset to Medcost! Thank you!
I am so pleased MedCost’s timely and positive response to my recent authorization request from my provider! The customer service representative was very helpful and answered all my questions in a pleasant and timely manner when I called as well! This is top notch insurance!
I could not be more unhappy with this insurance. I’ve had nothing but problems since my company switched to them. The rep who contacted me seemed decent enough but when all they harp on is “my cost” and I have nothing but headaches, I will …