MedEye Associates is an independently-owned vision correction center that has set and maintains the following standards: The best available technology for every patient The safest procedures and outcomes possible True personalized service and care – every step of the way Our doctors provide excellent care by personally following your progress from your first consultation to the completion of your eye care and regular checkups. MedEye Associates has been taking care of the eyesight for the people of Miami since 1975. However, our work is not exclusively performed in Miami. Our surgeons perform surgery at numerous sites around southern Florida, for the convenience of our patients. We provide experience and reliability for all of our patients. Our experienced surgeons, at MedEye Associates, have been delivering excellent results for our patients using the most advanced technology the industry has to offer.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
5858 SW 68th St, South Miami, FL 33143
(Translated by Google) Good
(Original)
Buena
(Translated by Google) This place is horrible the wait they do not have wifi and a coffee machine 75 cents instead of giving it away I do not recommend this place …
(Translated by Google) Thank you for the fast and efficient professional attention, the visit with such qualified personnel has been very valuable to me. Thanks again to all the professional staff and assistance my recommendation goes …
(Translated by Google) A place with all the conditions and very good doctors, but a big problem, the appointments are not kept on schedule, it takes too long, although if you call because you are going to arrive or you arrive two minutes …
(Translated by Google) I have been trying to contact the appointment coordinator for more than two weeks and she never answers the phone, I leave a message and she does not return the call either. They are useless, the only star is for Dr. …
(Translated by Google) It is a very nice site with very good and fast patient care, everyone is very friendly and attentive willing to help you I recommend it 100% …
(Translated by Google) The care is professional, you have to wait, as in any medical office, however those who attend know their work very well, they are patient in explaining, Lucy especially took all the time to leave me satisfied with my …
(Translated by Google) the dr is good and professional but it takes you 3 to 4 hours to see him. They should respect a little more the time of the people improving their appoiment system …
(Translated by Google) It takes more than 3 hours for the specialist to see you. They have only one team to take the measures. I can’t even give 1 star to Med Eyes Associates. Front Desk doesn’t check appts when you arrive. The technician …
(Translated by Google) For a few years I have used the services of MEDEYE South Miami without problem, until Dr. Bruno recommended me to have cataract surgery.
On the day of my appointment, to have my eyes measured, not only I had to wait …
3 hours wait! Absurd…
Great dr + staff
The worst phone costumer service given by Ashley…
terrible service and very unprofessional call center..
Unsatisfactory waiting time- Excessive too cold waiting rooms
Great place. Great location and friendly staff!
All the way from Belize love you guys blessings
Helpful and professional staff, Dr. Segal does excellent work
I had a good experience,
besides,
Some inconvenience that always happens. …
GREAT PLACE I LOVE THE DR & THE TREAT THEY GAVE ME I WILL RECOMMEND!!
Ridiculous waiting time, why do they ask for appointments if they leave you waiting 3 hours after the appointment
The staff is extreme nice. The place is organized and up clean. Too many old people but worth the wait.
Excellent
Very unprofessional and disorganized when it comes to your time. You can expect to wait anywhere from at least 3-5 hours. They do not respect your time and I do not recommend this place.
I drove over an hour to get my glasses I arrived at 4:30 door was Locked no body was there, they supposed to close at 5 pm … horrible
Goldie is such a pleasure to be seen. y, always helpful and very good at what she does!! Highly recommend!!!
Excellent Doctors, horrible wait times. Make sure you have at least three hours for any appointments.
I highly recommend MedEye. I have had a very satisfactory experience with the two doctors I’ve seen. Highly trained with extensive experience .
I’ve been left on hold for 10 minutes another time for six minutes trying to make an appointment. I guess they don’t like the answer their phone.
The wait time at this place is absurd.
You wait for 2 hours if you’re lucky.
If you have a choice go somewhere else.
Great place with perfect team and Dr Seagal is very professional. Wait time is horrible and the waiting room is too cool.
I got a fabulus experience on my cataracts
Operation on both eye’s. Exelent follow up
And the kind personal.
Long waits, bad phone service, impossible to reach doctors for a simple question.
Why have a phone number if nobody is going to pick up! It’s impossible to get through. And when finally a human being picks out they just put you on hold again!
Appallingly poor service here. I could write a book about how bad this place is but I prefer to move on with my life and try not to think of medeye associates ever again.
Courteous and Knowledgeable staff. Got all my testing and results in the same visit. Worth the wait, will be back, definitely recommend!
Thankfully there are other facilities in town for ophthalmologist…making an appointment is an adventure in itself – impossible to get a human on the phone; appointment availability is non-existent, no idea how they are in business.
I have this provider 3 starts due to the fact that they schedule the patients for 2 hours prior to the doctors even get to the office.pst of their patients ate elderly I find this practice cruel and disrespectful.
The staff is nice and helpful but we got here at 1:45 p.m. for a 2:30 p.m. appointment. It is now 3:30 p.m. still waiting to be seen. Do they not think we have a life?
Overbooking of patients, long wait time, always. Doctors are in and out, taking very little time or care of patients. Would not recommend
Terrible. I needed contacts and the disgusting male receptionist was terribly rude. This place is also not in the safest location. Definitely would not come here again. They didn’t even try to help. United should drop them.
Two hour wait everytime. No exception. Choose another eye doctor. This practice is not fair to patients.
Do not recommend this clinic. Please find a better clinic for your loved ones.
They wanted a 2nd opinion and were to set up an appointment. After over 3 weeks of calling them to see what was going on, and not getting any answers I went some where else. No urgency or caring, crazy long wait times.
Over 1 1/2 hours to to find out they need more insurance info. I have put up with Dr segal’s poorly run businesses for 8 years, no more.
I have bee 2 days on the phone without an answer, this is RIDICULOUS; how can you claim scientific goals if you can’t even answer your phone!
Asdociate at the front desk Deering officce Mediocre customer service not willing to help
Be ready to sleep in this place, they schedule appointments without any order, and have you waiting for hours before they call you, avoid this clinic
We have now been here 4 times as a family and the associates are always friendly and the ladies in the room of glasses are the best! Thanks Med Eye Team!!
This place is awesome!!! I have been coming here for years! Great staff and Dr. Ortiz is always super helpful, patient and kind! Will definitely continue to recommend Medeye to all of my family and friends!
DO NOT GO HERE!!!! The waiting is horrendous, even with the pandemic the place is full and if you dont buy the glasses from their optical THEY WONT GIVE YOU YOUR PRESCRIPTION!!! they will charge you other additional 30 dollars!!! Dont be surprised if you get more bills after your co-payment. NEVER WILL BE BACK!!!
Long waiting times. The other reviewers must have been purchased, wait time for the phone is always extremely long and going into the office is even worse. …
The Med Eye Associates office in Palmetto Bay was overcrowded, I left without seeing the doctor after a 2 1/2 hour wait. If Bernie mac movies and 2 hour wait times aren’t your cup of tea, avoid this office.
I had an sudden loss of vision on a sunday and called the office and dr. Zachary segal came to see me and diagonosed a retinal detachment and took me to surgery the next day and now my eye is completely better. I am so thankful for his prompt attention and care geraldine
Doctors are great but you have to come with a whole lot of time because they take long. The tech I was with didn’t even introduce herself. If you call no one answers please fix that.
This team in eye care and surgery is outstanding and they provide amazing customer service, there is a wait of about 2 hours but it is worth it for the care we are receiving. They have moved from their Sunset office and now have a spacious building.
One of the receptionists, the lady with her black hair pulled in a ponytail, was apathetic and very rude. Besides her, the appointment went well and everyone else, especially the optometrist himself, were very kind and polite.
Ridiculous registration process starts a lengthy cattle car experience in mass patient care. Avoid at all costs. Any individual Ophthalmologist would be better. …
Excessive wait times … Two hours past appointment time on first visit to new S.Miami building. Today have 10:05 appointment and I am still waiting at 11:50. All the five star reviews below seem to be fake. The reviews detailing outrageous waiting times seem to be the reality.
The Homestead Fl office is Ridiculously Slow even with an appointment. Med eye needs to do better for their elderly patients been waiting 3 hours with a family member 67yrs old to be seen by Mr.Smith so the day you come don’t have any more appointments that day cause you will be here at least 3 hours!!!!!
terrible service at the South Miami location. left several messages to get a copy of my RX and no one called me back, finally was able to speak to a receptionist and she transferred me to medical records office to then get the same …
Took my mother in today and she saw Dr.Segal, we waited for about 2 hours before she saw the Dr, the front desk girls were very nice, and the office is brand new, which was very nice because the office was extremely clean. I have no …
Had a wonderful experience at Medeye Associates. Was greeted right when I walked through the door, everyone was very kind and professional. Dr. Segal took care of all my issues in a timely and professional manner. He listened to all of my …
thank you Medeye Associates for all you are doing for the community. you are Brave. thank you Doctors I appreciate your hard work. Thank you so much for the difference you make in the lives of your patients, Dr Zachary Segal thank you for saving my vision , I am eternally grateful.
Out first time at Medeye Associates exceeded all my expectations, from the friendly staff to the efficiency of their operations. I was very impressed with the attention they gave my mother and how they made us feel very comfortable. We left …
I updated my insurance information online. Then I called the next day. They didn’t have my new insurance information. I gave it to the lady on the phone. She told me my account is updated. When I checked in today, they still had my old …
The offices are very spacious and
well equipped. I’ve had a very good experience with Doctors,
Assistants and Office Staff. They …
I usually never take the time review a company or service. I made time, as the Team at Medeye Associates went over and beyond my expectations. From the appointment to the visit there was a good flow with minimal wait time. Dr. Segal went …
South Miami location has terrible parking, long wait times and if you have to get service on the phone, be aware you may be on hold for 20-40 minutes. This place is run like a factory or more like a drivers license bureau. Very slow …
This office is a factory. So many patients are scheduled at the same time that they are forced to sit and wait hours to be seen.
They have a lot of staff and equipment. However, staff have no empathy. People …
I had a 2:30pm appointment at the location on 152nd street, however i was not called in until around 4pm. I asked the front desk clerk what the delay was her response to was “well it’s like this on your first visit sometimes”. I was …
I have been a Med Eye patient for over 5 years now. I have had diversified experiences thru the years. Waiting time is like any normal doctor office now a day. Physician attention, experience and care is what counts especially when you …
Every time I can’t drive or I can’t see I think of Dr Segal. I wish 10 times over I had gone to a professional doctor at Bascom Palmer hospital. Good luck with anyone having surgery with Dr Siegel in South Miami. I would 100% not recommend him to anyone.
I am always well treated at the Homestead location where I go every year for my annual checkup, but the waiting time is terrible. This last time, Thursday June 18th I was very pleased. My appointment was at 10:00 o’clock and I was back in my car at 11:00 o’clock. That is remarkable. Thanks.
Had an appointment for minor surgery, after waiting for nearly five hours walked out and notified my HMO do not pay this office. They over book patients and they get to you when they clear out all the least severe patients first. Their …
Absurd !!! First time I came here waited for over 3 hours, today back for a follow up. Waiting for over 2 hours, the absolute lack of respect for customer’s time is appalling. When are these businesses going to learn we are the customer and …
I drive from Broward county because I have never found a place that can replace Medeye! Service is second to none, the staff is on point and ready to assist as well as listen to your needs. They make it worth the drive and I wouldn’t trust my vision with anyone else! Thumbs up to the Dr.’s and staff!
This place seems quite shady. For starters, it’s located inside a plastic surgery center. There is no sign or indication that it’s also an ophthalmology center. They don’t respect the appointment times either. I had an appointment at 9:30am …
I have been a very happy patient at Med Eye Associates for various years, and have only been treated with the utmost professionalism and respect during every single visit and by every doctor who has treated me, and by any staff member who …
I recently had cataract surgery done by Dr. Zachary Segal. At first, my experiences were very good. The wait times were OK, Dr. Segal and his staff explained the process and the surgery went well. I do not question the fact that the …
In general, the south Florida area is not know for their courteous, expeditious service, but my experience at Med Eye was horrific. I had a Chalazion on my eye, which was extremely large and slight painful. Upon arrival, I waited in the …
My experience at Medeye Associates was amazing! The doctors and staff make you feel so comfortable and at ease! Getting my vision checked and picking out glasses was such a great experience for me, thanks to Medeye Associates 🙂
Went to see Dr Segal today in South Miami. I was happy to see how trained their staff was with pre-screening patients for COVID before entering the building. With everything going on, I wasn’t sure if I should have gone to my appointment, but I felt the process was safe. Dr. Segal and his staff were very courteous. I recommend!!!
I’ve been coming here for years and had surgery with Dr Segal years ago. This place and the treatment could not be any better. I cannot understand how people can complain; if you think the waiting room is too cold bring a sweater, and if …
Being a patient for 3 years and always got my eye glasses back within 2 week. This year around it’s taking them 1 whole month, when I asked why they said it’s your incurance. I called my insurance. They sent out my glasses within 5 days …
The waiting time is horrible. My appointment was at 1:45pm it’s 4:06pm now and I’m still waiting. Been here 3 times and always the same. The service is totally overshadowed by the long wait times. They clearly overbook, there should be a …
The service from the staff is terrible starting with the appointments. Rude no courtesy not organized I got an appointment and it did not show in the system when I went to see the doctor. After that the front desk personnel the same way no …
Unacceptable wait time. 1pm appointment. Arrived early, 12:30. Not even called to front desk until 1:30. It’s now 3:25pm. Seen 2 tech’s so far. 1st one was nice but had a very heavy accent. 2nd one was extremely rude and impatient with my …
My mom is a patient of Dr. Segal and had a procedure done recently. Right after the procedure, she was told that she had to follow up with the doctor the next day. Unfortunately, she relies on her transportation service through her …
I have always had positive experiences with this practice. Not only are the doctors proficient, but they take the time to explain and answer questions to make sure I am comfortable with what they are saying. The staff are professional and …
The VA booked an Appointment for me with doctor Zachary. I had a 1030 appointment and I drove from key west. I was finally seen around 1130. The first person I saw told me they were going to dilate my eyes. Something I wasn’t told prior to …
Scheduling was challenging. All three times I’ve called they have been rude. The doctor was nice, but was overwhelmed, juggling multiple patients at the same time. I left with worse vision than when I came in. Trying to schedule a …
They do not respect appointments. They put you on a waiting room with people coughing and if you go for a walk you can’t hear when they call you. I had to go twice because the first prescription was not right. They have problems printing …
I Had an appointment with Dr. Ortiz for my annual check up. Went to the South Miami location for the first time since I always went to Deering. Wow, what a nice place! The staff at the front desk was very friendly and helpful. Didnt have …
The performance of the clerical staff is beyond insufficient. I don’t know the real story behind the inefficiencies, but this medical office should be completely restaffed of all upper management positions. They are just, plainly said, not …
I never ever write negative reviews but I’m hoping this will save someone from the heartache and loss we have suffered by the hands of these butchers who call themselves doctors. My father was a new patient of Dr Zachary Segal, he saw him …
I was seen by Jorge Bacallao. As a professional nurse who’s worked with MANY physicians of varying specialities, this doctor is the worst. The doctor spent less than 4 minutes with me. Very arrogant, clearly is not interested in patient …
3 hours after my scheduled appointment time & haven’t seen the doctor yet. This is absolutely unacceptable. S.T.A.Y. A.W.A.Y.
This place is a factory taking advantage of the elderly, there were a hundred people waiting at 8:30 in the morning until 1:00 in the afternoon when they were all gone. The Doctor spent two minutes with us (its like a money factory) and …
Worst customer service and they don’t even deserve a 1 star here. I had the worst waiting time for Dr. Wohl. I checked-in the night before. My appointment was 1:10 pm and it’s almost 2:00 pm, I haven’t seen yet. Those two girls at the …
Really bad experience, my husband underwent surgery on the Oct 25, 2021 at 4:30 pm and we had a follow-up appointment at 9:35 am on the 26th,despite arriving early, we were waiting until 12:30 noom for the Dr could review it, at that time …
Absolutely by far the worst customer service I have ever experienced. It starts off ok, sign in, copayment is quick wait 15 minutes and you get called to another waiting room… in a span of 2 hrs 30 minutes Tech conducted 3 different eye …
segal… he’s a pretty bad dr. waited 2 hrs for a 3 min visit with the him. – it was closing time so he didnt want to stick around. he wanted to put my 90 yr old grandma in a “clinical trial” for some eye procedures. didnt explain what it …
I have been to this office few times. First time, Dr. Bacallao prescribed eye drops that insurance did not cover. I contacted the office for an alternative prescription as the insurance suggested. They did not return my call. I had to …
Long wait time. Obnoxious doctor who didn’t like to answer questions. Charged me $40 bucks to print out my prescription!
Just an awful place!
Bad management This office does not respect the schedule by appointment therefore you ended up waiting to be seen by the dr. at least after 3 to 4 hours.
This is the worst place you could use for eye care.
1.- Waitlines onsite are over 1 hour even with appointment
2.- For some reason, they don’t want to share your medical records with you, …
Same issue as most people here. Had a 940am appointment. Didn’t see doctor until 1230pm. 3 hour wait. They had 25 chairs in waiting room and 35 people waiting. 10 people had to stand for hours. I asked if this was normal, they said yes. …
Be very careful when using the services of MED EYE GRUP in Fla.
I had cataract surgery to see from afar and they eliminated my near vision due to negligence. They did not do enough study to damage my vision up close. and …