MedHelp is an urgent care facility that has been operating for more than 20 years in Alabama.
| Friday | 8AM to 8PM |
| Saturday | 8AM to 6PM |
| Sunday | 1 to 6PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
1 W Lakeshore Dr Ste 100, Birmingham, AL 35209
(Translated by Google) Very rude front hand.
(Original)
Very rude front dest.
The office receptionist was unprofessional and not compassionate to the patients. And the lady who took the vitals was very rude to me and was trying to rush me out the room. While she was rushing me out the room, she added incorrect …
Love it !!!!!!!!!!!
No sir go elsewhere
Best doctors & service
HORRIBLE CUSTOMER SERVICE!!!
Excellent care at Med Help
Dr. Hickman is the best!
Love this place! Quick and professional!
Very polite staff and nice service
THANK YOU THANK YOU…. GREAT STAFF AND VERY PROFESSIONAL AND PATIENT!!!!!!!
Never going back again.
Wonderful. Kind. Professional. Efficient. Very impressed.
Excellent care.
Friendly, prompt service from a knowledgeable staff! Will definitely be back!
I see Dr. Southworth , he has been a very good caring Dr.
Great Physicians and a great place for walk-in medical care
This place has the worst customer service I have ever seen. Zero in crowd management. This is a business after all, and they don’t appreciate you.
Friendly staff and knowledgeable doctors. Needs more Auburn stuff in pharmacy !
This place is truly the worst. Super rude and judgmental doctor and staff. Will definitely never go back.
Jada and Sabrina were AWESOME on 2/25/21. Highly recommend!!!
Dr. Bernreuter was excellent – very thorough and went through all the treatment options.
The staff ignored me as I entered in and no one was at the desk when I came and signed in. They finally noticed me after a half hour and asked who I was. It was very frustrating and the staff was in no way punctual. I do not plan on returning.
Thank you for your great service would highly recommend medhelp to any one and will definitely go back for any future needs thanks to Beverly bridges and your wonderful staff for your care and compassion….
Dr. Felgner is one of those old school doctors that will sit and listen to you. The office staff is friendly.
I had a great experience Tosha the nurse was the bomb dot com at giving shots. I had a great experience.
Excellent environment, the Dr. associates are very helpful, fast to do their good job, and the Doctor is great, perfect to visit by anyone, is well recommended.
They were very quick with bringing me back and I was in and out right away. Exactly how an urgent care should be.
Nurse Pam was a wonderful nurse to work with! She was very knowledgeable and answered all of our question with confidence!
Terrible service, it’s been this way for years! My mother had a SCHEDULED appointment and waited on the doctor for TWO hours just to be told that he couldn’t see her. I contacted the COO and the supervisor only to be given a mediocre response. Never going back.
Drove 30 minutes to get told they stop testing for Covid at 6 PM and you can’t ever get the front desk for help no matter what phone number you call. Not surprised at all.
Dr. Felgner wasn’t there for my scheduled appointment and they didn’t call me or send me any notice via the online portal so I showed up and had to leave or come back 4 hours later for a different Dr.. Don’t waste your time coming to this place.
Both my husband and I went in last month. The staff was friendly and helpful, and the doctor was great! We were in and out within an hour!
I have been seeing Dr. Pink Folmar since I was transferred to Birmingham in May of 2013. The level of care this physician provides is the highest I have received in my 46 years. His bedside manner is that of an “old world doctor” who …
Front office was friendly. I didn’t wait long. Doctor was knowledgeable and kind. Doc sent meds to 24 hour pharmacy and I was on my way. Great experience!
I’ve gone here several times over the years and have always been impressed with the quality of the care received. I’ve also taken or sent family members and they also have been happy with the service.
All the staff was very helpful, cordial and led us thru this procedure effortlessly. This is a great group of people who took good care of my loved one. Highly recommend!
I like my Dr here but the reception is lacking. Why have me sign in with all my info only to ignore it and ask me name, appointment time, doctor and dob. I mean it’s literally on that piece of paper you have, why did I need to write it down?
Don’t waste your time. I have been here once and I don’t know what happened in a year but apparently a lot. Waited an hour for the staff to find my insurance and talk to me about my co pay. I was told because I was an emergency visit and …
You can either make an appointment or just show up. Those with appointments go first, of course, especially if they allow “first available doctor,” but I have never had a horribly long wait, even during flu season. For convenience, there …
Very nice greeting when I entered the clinic. Clean and free coffee! But the service I received from the Doctor was excellent! I recommend this place to all that have Urgent Care Needs!
They don’t answer the phone, some of the staff are extremely rude. They don’t call back with results for the labs. Honestly safe yourself the emotional uproar they may cause due to the lack of response, an unwillingness to answer phones to get basic information..
Horrible!!! Never go here!! Old white man on brick of death told me my toe wasn’t broken, went to a real doctors office and he tole me I completely broke it all the way through. Waste of $30.00.
I give this a -5 for service! I went to MedHelp Lakeshore on 2/11/16 at 8 am. I had a temp and chest pain. The wack doctor gave me a shot for sinus and a list of vitamins to take. I told him 3 times how bad my chest was hurting! On 2/14/16 I went to AFC. I had the flu and pneumonia! A lot of fluid in my lungs.
I had a wonderful experience with the young lady Ayanna who helped me. She brought me and answered every question that had. I was in and out in less than 15 minutes with everything I needed. Very professional and knowledgeable. Please give this young lady a raise!!👍 great experience …
Nurse Pam was the bomb.com. Best experience ever. I highly recommended this facility and her.
Recently drove myself here with chest pains. As I walked in there was a sign that said they handled “heart attacks”. I walk in, tell the lady at the desk I thought I might be having a heart attack. She replied that they were full and …
I have never had an experience like I had there today. Was seen by a female physician by the name of Moor i believe. Will never go back. Hopefully, the other physicians ask questions before they start talking about your history.
Hello: I had an extremely unfortunate experience today at the Med Help, Inc. Lakeshore (Birmingham, AL) location. After arriving just on time for my 11am follow-up appointment with Dr. Richard Crittendon, and paying my $30.00 co-pay …
As a medical professional, I’m not going to go see a doctor unless I absolutely have to. I went to this urgent care on a weekend when I couldn’t go see my regular doctor. Dr. Orso, who saw me, did just that–looked at me, shouted out a …
If Dr. Smothers is there, go somewhere else. Don’t get me wrong, he was a really nice doctor but he is VERY slow. Walked in at 4:50…didn’t leave until 7:10. There were four people in the lobby in front of me & I saw 2 people come from the back.
On the rare occasion I need to go, I see Dr Pink (sorry, just love saying my dude dr. has a color name 🙂 ). While his staff are probably the most non-congenial group of folks, he seems nice enough. He actually takes time to have a …
I had an amazing patient care experience at medhelp. It was fast and efficient and Robert was very patient with me. I will recommend people and come back here again.
Please note that if you go to Med Help in the evening or weekend, you will be charged a non-advertised $44 night/weekend clinic charge. This is charged despite the services being marketed as “urgent care.” They don’t seem to use the actual …
MedHelp is the worst example of a medical establishment. I can’t even begin to describe the worst medical experience I have been through. I took my wife to this MedHelp after she was recovering from the Flu, because she clearly was not …
I had an experience that I needed help with the finance department, the person that stood out to me was Kristi McAdory!!!!! She took my need serious & she really helped me, she had the BEST attitude!!! Very caring, kind & helpful!! The world needs more Kristi’s💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖 …
Worst experience I have ever had. Zero communication and follow through. Waited for almost 2 hours after my appointment time and they refused to administer a Covid test….I ended up leaving without being helped. Total waste of time!
Dr. Smothers ran blood work, flu and streph test all of which came back negative. I had a horrible headache and and a temperature of 102.8. He did no additional testing and came back into the room and said, “You’re not going to like this, …
No one answered the call or came out to administer my covid test. I waited for an hour. I do not recommend. There were workers outside when we pulled up, but they never came back. This was a total waste of my time.
Wow! Not what I was expecting for what I thought was a general “walk-in clinic.” I called & made an appointment to meet with Dr. Pink Fulmer. …
I am out of town on business for a few weeks here in Birmingham, and needed an emergency refill. So I walked in here to see if they would be able to do this for me, and I was promptly told they were not able to do so by the front desk …
I had an awesome experience here at Medhelp. I walked in right about 5 minutes before closing, with an injury needing an X-Ray and Dr.Colton was sweet enough to make sure I got taken care of instead of turning me away!
I went to this site per my Doctors instructions to have blood work done. They refused to do the work because they said that I needed an appointment and was not allowed to work on me since my primary doctor was not in that location. Thank …
Tried to get tested for Covid. Sent telehealth form as instructed by website around 1:30-2 on a Wednesday. After sending form, instructions said I would be contacted by a nurse to setup curbside test. No one called. Thursday morning I tried …
Had an amazing experience and great care from Dr. Bernreuter and staff!! Was in and out quickly and was very thorough.
I’d been here multiple times for urgent care issues, usually respiratory infections, and they’ve always been very fast and nice! I recently decided to establish with a new PCP and became a patient of Dr. Felgner, who is extremely nice and …
Drs Vaughn and MedHelp Administration:
I literally felt like the proverbial train hit me, and was being beyond a wimp. …
Just went in for a check-up. The staff was very friendly and my appointment was quick. Dr. Orso was friendly, professional, and knowledgeable. All together I was only there for about an hour! The waiting room is really nice too: spacious, well lit, with drinks, snacks and coffee dispensers.
I came in super sick and no other place was offering me any answers. I came to Med Help and they were so kind and considerate, despite my difficulties regarding needles. Robert and Alyssa specifically were so professional and I would 100% go back.
Past two years I’ve gone here for illness or concerns, but never get proper care. Issues with not having the proper equipment to check issues or being told this place is only to determine to send you to the ER or not. I do not recommend coming here.
Ms. Pam Borden at Medhelp on lakeshore, was absolutely awesome and friendly. I always appreciate a nice person.. thanks so much for Excellent service.
NAKESHA was very knowledgeable and has great customer service skills. THANKS AGAIN NAKESHA
The nurses say they will submit your preauthorization and never do. They tell you they will call you back and never do. You can’t leave a message because the voicemail is full. The doctors are good though.
Several people have already commented about this, and my experience has been the same. I had a really bad sore throat, and I went in hoping to get an antibiotic or something. I was told I needed a COVID test, even though I already had COVID …
Dr. Thayer Moore has given myself as well as everyone I have recommended exceptional service. She throughly listens to your needs, preforms series of test to determine internal illnesses, all the while being the nicest doctor I’ve personally encountered. Thank you!
I be could NOT be more disappointed (disgusted) with the POOR quality of treatment my 19-year old daughter (student living away from home) received at this clinic. Multiple visits, multiple tests, lack of action and follow through. The …
I personally witnessed 4 workers in the front just letting the telephone ring while they placed people on hold. While onhold, two were looking at social media on their cell phone, one sat looking at everybody with a stank attitude, and …
Told the doctor that I was exposed to pneumonia. Only recieved a steroid shot. That day I called them back because the person I was exposed to received antibiotics ( for bacterial pneumonia). I thought I may need someone, but no one …
My husband needed a bunch of tests done for his work and in a rush turn around. We called many clinics to get help but the only one who greeted us w kindness and went above and beyond was Med Help. From Angel P who was very helpful in …
I have seen several doctors at this location. Never had any problems. Dr. Thayer Moore joined the staff in 2020 and she is very unprofessional and refused to listen to her patients. She just prescribes meds, meds to wake you up and meds to …
Firstly the staff here is phenomenal. They go above and beyond to ensure that you are getting the very best care. I dealt with the “African American doctor from OKC” (pardon me for not remembering her name) but she was very understanding …
I went in on 12/26/20 because I was having sinus trouble. I explained to the nurse what was going on with my sinus. He told me they had to do a covid test I said okay. I told him that was fine but I needed to be seen about my sinuses. The …
I’ve had two bad experiences with this health provider main May 2021 and august 2021 I needed blood work results for severe abdominal pain! I left multiple messages for Dr Felgner to get my blood work results. I was unable to get a call …
I have always had a wonderful experience from this clinic. Cynthia at the front desk always greet me with a smile. When I ever call with a question all of staff get right on top of it. Dr. Felgner has been one of the most caring and loving doctors I’ve ever had
I have to say that my visit today to the Medhelp on Lakeshore was one of the better experiences I have had at any quick care type of doctor’s office.
The person on the phone who initially booked my visit, the nurse who …
Personally, when I came here a week ago i had stellar service, nothing to complain about. However, going today with my friend, we were met with the front desk attendant named MARVIN who clearly should not be working here. This is the second …
My experience was awful! After X-rays the first doctor said my toe was not broken. The swelling was not going down. He referred me to another doctor there who specializes in sports medicine. He said it was broken but thankfully not in the …
I loved this place when Dr. Vaughn was my primary doctor. He was wonderful. When he left I was referred to another staff member. My comment and question is their anyone in charge that I kind speak with about my experience with the new …
Med help was really great pam was very sweet professional and took very great care of me definitely worth the visit .
Worse access health location. Made a visit Sunday, diagnosed with a sinus infection after taking a quick look at my nose and ears. Advised to take over the counter meds. I had to ask for an antibiotic shot and antibiotic prescription. Asked …
They made my anxiety worse. They don’t have compassion. The front desk staff are sweet though.
Every time I have a doctor at Medhelp on Lakeshore it’s always a pleasant visit. Angel an Eternity they are always very professional and so sweet to and they both are so helpful. When I ask them to leave a message or just what ever I need …
I have a simple question about an upcoming appointment and I’ve been on hold for 20+ minutes. I’ve called back a few times and each time I’m put on hold immediately without any communication.
my doctor was moved to this location which was an inconvenience out of his control. yet the front desk staff is so responsive and helpful making it extremely convenient making up for the long drive to the office.
I came in, signed the form. Then they let the next three people that came in after me go in first. They were all walk ins. Make sure you insist on paying your copay when you sign in or you will be waiting the rest of your life
I have been a patient at medhelp for a long time Latredra, Cynthia, Vivian & the font desk crew are always delightful! Latredra always greet me with a Great big smile & is always ready to assist!💖 …
I called to find information about my PCP being changed by my insurance carrier UnitedHealthcare and I spoke with Vivian who was very helpful, polite and professional. Thanks for providing such neede info. Thanks again Vivian
This was almost a nightmare if not for the receptionist. We arrived at 5:35pm and they close at 6pm ( emergency didn’t happen until 5:20) and the doctor decided he was not going to see anyone else. After a bit of back and forth, the …
I was turned around and told to go to the emergency room! Signed in at 7:23 pm and they close at 8pm. I was experiencing uncomfortable flutters in my heart/ chest and increased heart rate but I was told to I couldn’t be seen! …
My experience was great from the time I walked through the door. Alicia was very cordial and helpful. The facility was clean and quiet…an atmosphere needed when you are not feeling your best.
I’m was so pleased with the services I received during my visit. Latedra and Cynthia are always polite and eager to assist me.
Front staff courteous and timely.
only waited a very short time.
Ms Aleshia J made sure I was …
I went to the lakeshore location. I felt like they were racist. The receptionist was extremely friendly to the Caucasian guests but not me. My appointment was at 2:15 . I didn’t get seen until an hour and 30 minutes later. Dr Tamucci talks …
Nurse Pam is an exceptional great Nurse when it comes to drawing blood. I was nervous at first but when that needle broke my skin, I didn’t even feel it. Great job Nurse Pam!
From the front office (Aleshia) to the nurse ( Vamelia) to the consultation with Dr. MacGregor, I have had nothing but a pleasant experience! I was seen on time and the doctor went through all my issues with care and great bedside manners. Certainly recommend it!
On hold with reception until the end of time.
Sometimes they’re great, but you can tell there’s an outlier who is horrible at …
The Samford Medhelp has such a caring staff. Very attentive to my concerns. From Alicia at the front desk to John the medical assistant who took my vital signs and did my x-rays, Courtney the nurse practitioner with Dr. MacGregor. The best attentive care I’ve received in a long time.