Medical, Dental, And Hospital Equipment And Supplies Merchant Wholesalers See more
Read More| Friday | 8:30a.m. to 5:30p.m. |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30a.m. to 5:30p.m. |
| Tuesday | 8:30a.m. to 5:30p.m. |
| Wednesday | 8:30a.m. to 5:30p.m. |
| Thursday | 8:30a.m. to 5:30p.m. |
2890 W State Road 84 Ste 102, Fort Lauderdale, FL 33312
I Was missing some CPAP parts and I am from out of town and this company really saved our vacation!! Decisions made sure I left their shop with the parts I needed. They were fast, courteous, and extremely efficient! …
RUDE !!!!!!!!
Horrible service
Stay a way, not honest !
No quick to answer phone.
Julie was great!
Wait time on the phone is Verrrrry Loooong
Horrible, rude, inconsiderate staff! Not to be trusted.
Very friendly..spent bout 15 mins
HORRIBLE SERVICE!!!!!!!
Stay away from this company!!!!!!!
Worst customer service! They do not care about the customer!
Julie was great and she answered My questions and was very helpful.
By leaving a comment we do good to consumers.
This company is terrible, the worst service, no body follow up with customer and no body care.
Absolutely the best! Excellent personal service (and THAT is what it’s all about)!
They saved my day when I forgot the gasket for my water tank at home while on vacation. Great service!
Julie was very patient and knowledgeable
Her sense of humor was welcoming.
Excellent service from multilingual personnel. Very helpful team. Accessories always ready as well.
the worst place. people working are nothing friendly. . they do not care about customers at all.Tell lies on the phone. never bring the whole order on time. always is mising or always forget to send that we ask for.
Medical Decisions Services took my worries away. Excellent personnel, lots of varied equipment and took the time to explain and answered all my questions
The customer service is terrible. A lot of people in the building doing nothing and laughing and eating and talking and NOT helping customers! Why? This business will close because they have no work ethic.
Been with the company over a year now, great service, especially the Tech folks. Glad to have them as service providers.
This company is the worst I’ve ever dealt with. I have no choice, my doctor has a contract with this company. I’m going to try to break from them and purchase my supplies somewhere else.
Julie helped me with my mask and cpap set up and she was great!
Julie was fantastic. She covered every aspect of my device and was very informative.
Julie was simply awesome. She answered all my questions and was very pleasant.
Amazing service hours. Needed a replacement part and thanks to their great hours I was able to sleep great! Definitely recommend!!
great service,been with Medical Decision for 3 years now and the service is been good,always on time,very nice people,my family love them and will keep using them for our special needs son’s medical supplies ,thanks ,keep up the great work!
never again. the employees try but there is something inherently wrong with how the company is managed.
Excellent Service!!!… I highly recommend it!
Julie
Was great explaining everything about the cpap how to use it and clean it, also when to change filter and cushion. 👍 …
Avoid this place like the plague. Completely unprofessional organization, horrible customer service, rude employees and extremely disorganized. Every one star review they have they have absolutely earned. It is terrible that they are …
Had a wonderful experience with Julie assisting and explaining everything about my new CPAP. Went over everything and clearly explained how to use it. Excellent experience.
Great medical supplier, came in with just a prescription for a cpap, not expecting to get any equipment that day, but they took me right in, checked out all of my info, checked what I needed, got all approved and set me up with julie to go …
Great experience…customer service was excellent….therapist took the time to explain everything in detail about using cpap machine…Javier was great in setting everything up for me.
Thank you for being open for us. We’re in town for a cruise. I forgot my cpap mask. You helped us in our time of need. Javier was polite.
I want to share that this company has never once called me to after my first consultation and has never replaced any of my cpap mask in accordance to my insurance.
The worst customer service I’ve ever experienced waited eight days for a call back after doctor said them prescription twice, they said they never received it finally I showed up at the store with the original prescription for them to only …
This is by far the worst company out there. I am trying to get my money back because they over charged me and I already called them over 10 times with the same promise “we will get back to you” and I have never gotten a call back. I have …
I had forgotten the connector to my mask and the hose of my CPAP and found Medical Decision Services. They kindly helped me out by providing the connector so I could get a good nights sleep while on vacation (or should I say my wife could get a good nights sleep). Thank you so much MDS!
Great staff, Javier was extremely helpful smooth transition from my previous CPAP supplier. I would definitely recommend.
Highly recommend both my husband & I use them. Always friendly & professional and I just ordered w/ Javier. All of the staff are top notch!
My experience with the Respiratory Therapist Julie was phenomenal!! She went the extra mile to teach and ensure our questions were answered. She’s the best!!
I just go there to get my supplies, with no need for any special support, but even so I can tell that customer service is not well organized, as you may speak to 3 or 4 representatives to place an order by phone, and you don’t feel welcome …
NO STARS except for Albert. I was looking to speak to a respiratory therapist concerning my Floridian husbands “high altitude hack”, an acute condition caused by low humidity and low temperatures he experienced while skiing a week ago in …
Excellent service, from both the Customer Service Dept. (Javier) and tech (Hector). I needed some parts and I received it the next day!!!!!!
Thank you Medical Decision Services!!!!!!!
Julie was great, explained everything and was very pleasant. She walked me through every step of using the machine & mask along with cleaning of it. I would give them 10 stars if I could.
Upon being prescribed a CPAP machine in 2014 I was told that Medical Decision Services would provide my supplies. Since then I have been through a nightmare with this company. Every, single time (not exaggerating) I have needed a new …
A very good experience doing business with Medical Decisions.
The personal care and attention given to me by Albert and Juan was very much appreciated. …
TERRIBLE CUSTOMER SERVICE. My husband sent his BiPAP machine to be fixed over 4 weeks ago and still waiting & WE have to call in order to get updates and whenever we call the response is always “OH, I DON’T KNOW. LET ME CALL”. …
Juan And Natalia at Medical Decisión Services are terrific. They are very knowledgeable and their customer service skills are outstanding. They both took time to answer all my questions and followed thru on accomplishing what I needed. I sincerely recommend Medical Decision Services who needs CPAP equipment and therapy.
Great experience! Got an appointment quickly. Juan was so kind and patient while be explained to me how to use my new cpap. He even helped me download an app to use with my cpap. Juan double checked my insurance as well. He said some …
Have been working with this company since 2015 and they’ve been great.
I love the service Johanny always provides me, she is always looking out for me and responds to me every need. …
Great people and very knowledgeable therapists. It took me a long time to adjust to using my sleep apnea machine. The therapists there took their time and helped me find the perfect mask which finally let me sleep comfortably. I went thru 4 …
I met with Julie for the second time today. She was excellent and answered all my questions. I had many questions and she was patient and addressed all my needs. It’s easy to get an appointment and if you need to change your appointment they’re happy to help. Very supportive and I highly recommend.
Please stay clear. This company will withhold equipment and lie to you based on getting their pockets paid by insurance even when they have PAs. George is the absolute worse and flat out lies to us about our equipment every time we call. Formal complaints have been filed with Florida AG as this is ILLEGAL.
Horrible experience. Aside from picking up my CPAP from this location everything has been terrible. I was told when I first got my machine I could call or email my therapist with any problem I might encounter. Called and emailed her with a …
Julie was very knowledgeable and thorough. She went over the details of the CPAP and helped me pick the correct mask. She went over it several times to make sure it fits correctly and explained the details. And I will owe many good nights sleep to her!
Five stars. I wish to acknowledge, with thanks, the excellent support (by phone and email) from Natalia Cano, in processing my Rx for supplies for my DME. She was persistent and excellent with all promised follow-up. Ms. Cano reached out to …
I have been with this supplier for several years. My secondary insurance pays me, then I pay the company. Shouldn’t be a problem. Right? Problem is they can’t seem to post my payments correctly and re bill me for the same service! I then …
Their customer service is substandard!
Employees of this company will tell their client we will call you back and …
We tried to order a cpap through this company and found them to be nice people via phone but terrible at follow through (like non existent unless you call them and express your anger). Our order was placed months ago and finally, after a …
I have been using CPAP for many years in different countries based on my job assignment. My new CPAP was supplied by Medical Decisions Services. My main customer rep was Javier. Between him and Juan I , the operations , care needed …
Overall not an pleasurable experience. Hard to get in touch with and if you don’t ask, they don’t tell you. Meaning, I was just told “well you have to ask for the tubbing” to which I responded “how am I supposed to know what to ask for if …
The customer service is extremely poor. I only gave it one star because none was not an option. Several calls for an order were repeatedly ignored. Eventually they sent the mask to the wrong address and when I inquired about the replacement …
Beware, this company is very unprofessional. They never follow with the patient regarding orders placed,’or when they update and monitor your equipment. They sent the wrong replacement materials every time. Recently, I paid for …
I am a new user on a CPAP device, and have found it somewhat daunting to get it to work comfortably for me. I have gone back to Juan at Medical Decisions several times, and he was extremely helpful and patient each time, and really cared …
First time contacting this company. I Was very fortunate in being helped by Javier. He was very professional, helpful, and patient with all of my questions and concerns. He also was knowledgeable and offered great advice. I am very …
Everyone is very kind and helpful! 1000000x better than having to deal with Apria. Thank you to Albert for helping me pick out a mask!
We have been using Medical Decisions for 1 year now. I can’t say nothing but nice things about this company. We love working with Juan and Dawn. They care about who they are helping and go above and beyond. They are easy to get a hold of. …
the kind of service that’s oh so rare, whether it’s more supplies that you may need or malfunctions of equipment they happily provide whatever I’ve needed almost immediately with a smile, thank you Javier and Ernest, you guys deserve a raise!
Well it’s been about six to Eight Years and I live Sooo! Down South In Miami kendal area and they till this Day have never Fail me weather comes to weekend or Emergency! I can Really Say They Have Saved me few times and I’m So greatfull For the Office and Warehouse as Well as Techs Department for your Understanding and Care to me.
On Wednesday I had to go to Medical Decision Services. I was late getting there because I got lost because of the pouring rain and my confusion. I called to see if I should change my appointment, they helped me find the office. When I …
We are so happy dealing with Medical Decisions. My husband previously had a stroke due to sleep apnea and required a machine. We have returned to Medical Decisions on many occasions for adjustments and tutorials and we were always satisfied with the service we received. We highly recommend Medical Decisions
really great experience with this group of medical supply specialists!!
I was having problems with a new Cpap machine. They worked consistently until we got the settings perfect for my needs !! Outstanding job – thank you so much
Don’t use this company for anything. The waited until after the new year where our deductible started over to ship our device instead of four months earlier where our deductible had been covered. We have paid our bill but they haven’t …