Medical Equipment Distributors of Virginia, serving the Hampton Roads areas, specializes in Respiratory Products including CPAP, BiPAP, … See more
Read More| Friday | 8a.m. to 5p.m. |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8a.m. to 5p.m. |
| Tuesday | 8a.m. to 5p.m. |
| Wednesday | 8a.m. to 5p.m. |
| Thursday | 8a.m. to 5p.m. |
521 Central Dr Ste 101, Virginia Beach, VA 23454
Takes forever to get an appointment. Then they bill insurance for products that you don’t receive. Try to get all of the equipment set and they want you to schedule an hour appointment. We are cranky, non-good sleeping customers who don’t have time and energy to jump hurtles.
I am not very happy with the company because I haven’t received my headed hose for my cp machine it’s been since October the 5th 2021
I have called and called and emailed to get my equipment replacement for the last two months and I have not received a call or email back. This is truly disappointing and I do understand how they are still in business while treating their customers like this.
Awesome customer service! Have been three times in the in the last 60 days ( for different reasons) each and every time I met with knowledgeable and friendly associates.Today was Glenn Scoggins and again Great service and knowledge. …
Lavinia has gone above and beyond to get our family what we needed when other suppliers did not. Her rapid response time and attention to detail is rare in the DME world. We are so grateful for her help!
I was a walk in towards the end of the day today. Cristiana was working the front desk and she couldn’t be more personable, attentive and overall just a joy. Thank you for your patience with me.
Just had a EXTREMELY pleasant and Professional first visit. The staff was very welcoming and took the time to make sure my equipment was just right. Would definitely reccomend them over other competitors.
Janet is such a sweetheart. So is her lovely son.
Does this company have some struggles? I’d say so. But, when the chips are down, …
Curtis and Glenn deserve 10 stars, as both are excellent. Friendly, concise help…both are professionals. After dealing with another nearby distributor in Newport News, my advice is to switch to MED as soon as possible, a world of difference. Thanks gentlemen! I will be back.
Staff is always friendly, knowledgeable and helpful. Needed small part for a mask and instead of charging me for a replacement part (which I would have happily payed for) they happened to have an extra and provided at no charge as a courtesy. Highly recommend.
Never give accurate billing information. Always charged more Than I am told, and very difficult to talk with the right person. They act like they are the only ones who can provide this service. Good news-they are not!!
The employees knew what they were doing. They helped me find a new mask because I forgot mine at home. I’m on vacation in Virginia, Got a good deal on it!! hHappy with the purchase and the service I highly recommend these providers.!!😊 …
A great resource for veterans in our area. Company has a good partnership with TriCare, Most importantly, employees like Lavinia do an excellent job helping you understand your prescriptions to ensure you receive your products on a consistent basis.
Customer service is very bad. No one has ever answered the phone when I call nor do they do return phone calls. They act like you are inconveniencing them when you need help. If you choose to use them make sure you tell the employee to use …
Modified from a singe star after investication to the root of an insurance billing problem.
Billing was an issue on the insurance end after reviewing all insurance …
I used to buy all my supplies online until I was referred to them and Glenn. What a nice guy, nice showroom and easy and friendly to deal with.
I use a resmed10. I also use a soclean. I forgot the gasket to the humidifier. So if you know this set up and that without the gasket you have no seal to your cpap machine, you cant use it. I am also on vacation 5 hours from home….Nate …
Although I had never been a customer at Medical Equipment Distributors, they were very kind to help me with a read-out from a device that I had. The gentleman at the front desk, Patrick, was very helpful in finding out if they could help …
I’ll try not to be rude, but **ck this company’s billing department. The woman who answered the phone was smug, condescending, and gave vague and unhelpful answers as to why I was being billed two months after returning a CPAP machine and …
Suffering sleep apnea for years, I finally took steps towards fixing the problem. Last minute opening with Arleigh in Newport News was unexpected highlight 4 days before Turkey day. Not only is she extremely pleasant and congenial, but …
I recently had to return my headgear after trying to use the one I had selected and finding in very uncomfortable. Tami spent really quality time with me and helped me check out and try one a number of alternatives. I am happy with the …
They have been great to work with over the past 3 years; I get all my CPAP supplies by mail–no muss or fuss.
Not only do they rarely answer the phone, but they either don’t understand the insurance policies, or lie and take your money.
They keep telling me I have to pay full price for my supplies because my …
I went in, got a CPAP machine, fitted for a mask and entered into their system. All of my questions were answered and I haven’t had any issues. I regularly get my supplies in the mail. I’m happy to be a customer here.
I switched to this business because Aerocare wouldn’t return calls. I now find the same thing happening. They charged me a deductible fee on my equipment and then didn’t file the insurance for several months . When I called, the Billing …
This is the best company ever. Just diagnosed in July with sleep apnea and then insurance dumped me on last day of July just days before I was to get my auto CPAP machine. Called them and told them I would not be able to get a machine. Two …
What a great experience! Mrs. Pogue is a professional, knowledgeable and caring individual. Being a hesitant first time CPAP user she immediately put me at ease by explaining everything in detail. Arleigh is a great representative of …
9/6/18
So I called them back on 8/31/18 to speak with a manager and I ended up leaving a message as there was none there. I still have yet to here from a manager ! …
Service was horrible, very confrontational, and aggressive. You would expect a professional environment to not talk down to you. Well here they need a class in customer service. Not very accommodating, understanding, empathetic.Lack the …
I’m trying to understand how this place can even get more than one star. They ALWAYS send me the wrong size masks.. etc. Here lately the last 3 to 4 shipments I haven’t even gotten the correct hose that connects to my mask. So I’ve been …
Drove to VB location. Wrong address. Called and location says it’s on central drive
I recently went to a new M.E.D. office, in Virginia Beach, Va. The mask I had was too small. I wasn’t sure how I would be treated when I walked in for the first time. Respectfully, condescending, rude? At the door I was greeted …
I was never billed for whatever my insurance didn’t pay. I never received an invoice because the email address They (had on file) was wrong. It should’ve kicked back if it was wrong. Sent to collections? Service is poor here. I’ve already informed my Dr. to give me to another supplier.
I started out with billing problems. Bills were sent yet never received (sporadically) just like others here have complained. The response from one billing person was problematic when I called to arrange payment. Yes, they still get a 5 …
I recently started having issues with my CPAP mask. I called and Lavinia got me right in and worked with me patiently to find a solution to my problem. Everyone was very friendly and accommodating. My delivery of supplies is always very prompt and auto billing is painless. Thank you!
Initial appointment went smooth. Arleigh in the Newport News office was awesome. She took her time with me and made sure I understood everything and that I was comfortable with my equipment. She answered all questions I had. I had to …
******NO COMPASSION****I have been trying to reach management, the director, about a broken cpap machine. I traveled over 29 miles with my 3 children, including my disabled son to get my cpap fixed. I asked for a loaner cpap, until …
I ordered supplies online on 1/12 and today I get an email from my insurance company stating I had a new bill coming, which was strange being I never received the supplies. So of course, I called them and was informed my package was mailed …
I have been with them for about 5 months. Amazing customer service. They were able to quickly replace a CPAP part that my dog chewed up. Amazing follow up multiple times after I received my equipment. When I had a billing question, my call …
I have been using Medical Equipment Distributors of VA since I was diagnosed with Sleep Apnea in February of this year. I work with Lavinia and she is absolutely fabulous to work with! She is always available to answer my questions and …
My family is in Va Beach for vacation. I noticed I accidentally left part of my CPAP equipment at home. I called Medical Equipment Distributors of Va on Monday. The representative helped me figure out what I was missing. She was so …
I would like to thank “Billy” and the entire staff for the excellent service they provided to my wife Chris. They took the time to fit her for the perfect head gear/mask and checked with our insurance company to ensure that her new CPAP …
I am visiting Virginia Beach from Louisville, KY for the week. Arrived yesterday.
When I was getting ready to go to sleep I realized …
Lavinia Hernandez is ALWAYS such a joy to work with and truly takes care of her cuso. Recently, I had an issue where my referral came late. Lavinia worked directly with me and was able to not only get my supplies started again but took the …
Website is antiquated and not user friendly.
It seems that whoever runs this business does not want to update their website. …
I have been dealing with Medical Equipment Distributors for approximately 6 years or longer and work with a representative named Glen and any time that I have an issue or request he handles it in a very proficient and professional manner.
I highly recommend this company to anyone in need of CPAP supplies.
Waiting close to 6 months for my cpap. I can order one online and have it within the week. Nobody answers the phone.
Billing is never on a consistent calendar. When asking about this I was told they couldn’t tell me when the next bill was. Sent me a letter with the bill, then the very next week sent me an email threatening to go to collections if not …
Sent wrong supplies. Kept hanging phone up when I called. Adapthealth on line no help. (Parent Company). I left a previous company because of poor customer service
Recently I had a issue with my Primary to follow through with New Equipment that I needed. It was discussed at my appointment, but never carry through with the Staff. After many phone calls and Fax’s to the Doctors Office. Finally results ! …
Have been using them for years. Was getting resupplies of my CPAP equipment quarterly until recently. I’m currently out of supplies due to not receiving my usual quarterly shipment in June. I’ve called numerous times and left messages, but no one ever answers nor returns my calls.
Thanks to Heather Hooper for providing such awesome customer services today.If you would like to be treated like the human you were created to be people than I advise you to choose another company other than this one.
Today Ms. Akers brought me my replacement machine, and the new machine is exactly like I’d hoped it would be. It was a quick and painless process. Thank you for understanding how important it is for a patient to be comfortable with the equipment they need.
If you are looking for a distributor who puts communication at the forefront of their philosophy, this is NOT the company you want to work with. There are no responses to emails, not even auto-generated. The website information does not …
My husband’s referral was back in March and he still has not received his cpap machine. Now they are saying he needs another insurance in addition to Tricare. Only use this company if you never want to receive any of your equipment and you want to be given the runaround for several months. Pick somewhere else and save your sanity.
It is very difficult to talk to a person on the phone at MED to resolve issues. Nearly every time my Dr. renews my prescription for supplies there is always a hassle and nobody to answer the phone. When they do answer the phone (one time …
Pretty upset with them right now. I have email my rep I wont name shame, and I have left more than several voice-mails and still haven’t heard back from them. Its been well over week almost 2weeks yet the reordering says they call back in 24 hours. Still waiting……..
I went in to fill a prescription and was told they needed to contact my insurance and I would receive a call to pick up my nebulizer the next day. After no call, I called them two days in a row but nobody answered. I left a voicemail …
When I have any kind of equipment issue I go directly to the VA Beach location and someone takes care of me right away. More often than not they try to fix the issue without any paperwork and sometimes swap out parts without any charge at …
In person, the staff I dealt with was extremely nice and professional. Each time I had an order including resupply (3X total)I had to call numerous times to ensure notes from provider were read and equipment was ordered. Seems if you …