We remain committed to you and your patients during uncertain times. Let us offer our expert customer service and robust clinical staff to ensure you have the support and assistance you need during these times. Managing a chronic illness can be difficult, but Medical West specializes in offering you the services and products you need including 24/7 support and in-home instruction and set-up. From the latest technology in respiratory and oxygen care to our full line of durable medical equipment, our goal is to keep you safe at home and out of the hospital.
| Friday | 8:30a.m. to 5p.m. |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30a.m. to 5p.m. |
| Tuesday | 8:30a.m. to 5p.m. |
| Wednesday | 8:30a.m. to 5p.m. |
| Thursday | 8:30a.m. to 5p.m. |
9301 Dielman Industrial Dr, Saint Louis, MO 63132
I would strongly discourage using Medical West. I’ve had numerous problems through many years dealing with CPAP supplies at Medical West. Their customer service is the worst. Now I’m having having brain surgery in 12 days and my CPAP mask …
Friendly staff.
Quick service
Very Friendly Staff
Nothing to hate.
Services could be better
Great place to work!
Horrible customer service.
Ok
Helpful people, a little disorganized
Somewhat difficult to find, with limited parking.
Not happy with the customer service.
Didnt
Lied to to me about how much I would have to pay.
Very helpful medical professionals.
This place works well with your insurance company
People were very helpful and kind
A friend works here just went to pick her up
Constantly billing for items which were paid by insurance.
Has taken weeks just to get an appointment. I
Took 30, 35 min to get what I needed….
Pain in a**. Equipment doesn’t fit and can’t get a refund
Good place to get wife’s oxygen supplies.
Great place to work friendly staff great work environment and pay is fair.
Try to be helpful, lots of people work here yet service could be customer oriented
Some of the prices are a little high but all in all it’s a good place
Got equipment but fail me.
Great service.
The staff members are very professional, and polite to even the most argumentative clients.
Von your customer service is awesome
Learned how to work cpap, how to clean etc.
So far everyone in the WASHINGTON MO Office has been awesome. I appreciate you all!
My God every time I call this place they act like such idiots….They literally act like they have no idea what they actually sell or do there….complete group of morons
Wow is all I can. Had I known then what I know about this company y I would have looked for another company. Now I’m stuck.
Website says open. Called number, answering service says closed and to call back at normal business hours, Monday through Friday 8am to 5 pm. It is 11:05. A.m.on a Wednesday and not a holiday.
New building for primary care doctor’s office has more empty parking places than over at doctor’s building at SSM MEDICAL on Bowles Ave
This company is the worst.. They are dangerously terrible at what they do.. They have two good technicians, that’s about it.. Communication is horrible. They miss inform you all the time..
The staff was nice & explained things so you can understand.
Never answers their phones!
This company has been a nightmare. No one can answer questions. Told equipment would cost one thing and charged thousands of dollars more.
Fast, professional and courteous service. Three locations. Medicare provider. Large selection of quality medical equipment.
Very helpful. They put the wheelchair in my car for me.
On hold from 4:04 pm to 5:02 pm then the call just hung up. I took a screenshot at the 58 minute mark. Who does that? Seriously!
Had an appointment and they were quick to serve me.
I picked up a loaner cpap. I had no problems
lost my records. now outsourcing stuff. cant go pick up supplies that you need without 2 week advance notice.
They deserve NO stars!
So unhappy with this companies double-talk, underhanded dealings, and playing the blame game. It’s a revolving circle of frustration.
They are really nice and helpful. Quick appointments.
Staff at the Dielmann location were very helpful and friendly while reactivating my account to fill my order.
Use to be good company , if you want around on warranty work, Medical West has changed. How sad , THEY DON’T CARE
I worked at this place almost a year and loved it! The people here are so nice and try their best to help the patient in everyway! Jai is the best trainer.
They don’t answer their phones. I’ve moved on to another company for cpap supplies. Bye bye Medical West
This place is the worst. They keep sending fake bills on supplies I returned. When you go there they act as if you’re bothering them.
No one answers the phone, EVER!
I called 6 times with no answer. I had to go to the office in person just to begin the process for replacement supplies.
This company is into Fraud…. I have not had to use their services for over FIVE years and yet they decided to try to sneak a bill to my insurance company for $400….here is what is wrong with this picture….. I got rid of the insurance …
This place has no customer service at all. The phone lines are a mess they need to do away with the automated phone and put a human on the line, directing calls. I pushed one button and got connected to another medical company. …
HORRIBLE CUSTOMER SERVICE. GIVES MISINFORMATION AND IF I WEREN’T IN A DIRE SITUATION, WOULD NOT BE USING THEM. YOU BETTER BELIEVE THEY WILL NOT BE GETTING MY BUSINESS IN THE FUTURE AND DEFINITELY WILL NOT RECOMMEND ANYONE USE THEIR SERVICES. FIND SOME PLACE MORE KNOWLEDGEABLE AND ACTUALLY CARES ABOUT THEIR PATIENTS.
i’ve been waiting and waiting for them to get my cpap approved, it’s been 2 months , this is horrible customer service..i’m calling dr to get them to use another company – they are horrible!
When it is acceptable for a customer service representative to hang up on a customer, it is acceptable for the customer to find a different company.
I would suggest going any where else. Poor customer service, had to call numerous times to get equipment. Billing dept. overcharged. Lincare corporate office was even worse! Save yourself the headache and find another company.
Terrible customer service. Employees know nothing. On hold forever. Does not bill you correctly. Told not to call my elderly parents and call me I am the one paying. …
Communication and customer service is awful. Tried to order supplies 3 times, still have not received them. Going on a full month since I first tried to order supplies!
Medical West has terrible support staff who have no idea what they are doing. Their people have no experience with the equipment and the worst followup customer service I have ever seen. Do yourself a favor and find a different company. I strongly advice not using this company.
Two different companies charge you two different prices every month even with no deductible through insurance still won’t give you equipment necessary for my sleep cpap machine changed insurance lady says oh we can’t supply you with your …
I have been trying to get my supplies corrected. This company has the rudest employees. They make you feel very unwelcome to the point of being condescending to you when asking questions. I am not sure why, but it is a bad culture. Perhaps …
I’ve had great MedWest CPAP service for several years. Today, I called about a malfunctioning machine and the rep was extremely helpful in giving me advice to have Medicare pay for a new machine after I see my doctor in February. Thanks, MedWest!
I bought my insured rental equipment to eliminate deductibles yet medical west seems to still bill me for stuff that I paid cash for. …
I picked up my new sleep machine. Dan showed me everything i needed to know about the machine. He was very informative. He explained everything. Thank you Medical West for having an outstanding employee.
Called Scheduling several times for 2 weeks – left message – noone EVER returned the call. They LIE on the recording when they say they will call you back within 24 business hours. Then when you call another number they cannot find your records and then send to scheduling which the phone is always goes to the messaging
At first i was upset that they did not help with my oxygen needs after reading reviews glad they didn’t. Phone tag games are ridiculous ..time wasted could have been used getting the supplys i need .taylor was rude on the phone very uppity …
I get so aggravated any time I have to deal with this company. There is no follow through with any of the calls I have made to them in the 2 short months I have had to deal with them. How can I have placed 3 orders and only have received …
Poor customer service. I am left on hold for long periods of time and when I am told that they will call back, they do not. They do not seem like they need my business or they are very unstaffed. Now they are telling me that they no …
Customer service is terrible. They do not respond. Whatever you say doesn’t matter to them. I placed a refill order and after few hours I called to modify the order. They did not respond my phone call. I left voice mail. I haven’t got any …
One of the better places to get your Sleep Apnea machine and accessories. The parking lot is terrible. It’s just horrible at various times throughout the day. I also ran into several problems where they kept losing my “signature” on the …
Waited over three hours for a returned phone call, i did not get. When my order arrived on friday at four oclock it was wrong. I made a phone call left a message and never got a return call.
Nothing but problems each time I order. Have trouble getting the order correctly, always end up having to return something. This time they sent me a package to return my incorrect supplies, but did not include the return label which was …
Absolutely the WORST company to deal with. Jordan in the supplies department is incompetent, no follow-up from voicemails, and that’s if you ever can connect. I requested tracking number for my supplies, no reply. I asked to talk to a …
horrible experience, they keep charging my card when they shouldn’t
Trying to make an appointment for a cpap mask fitting and the “scheduler” is never is there when you call. I would think that anyone who answers the phone would be able to easily make an appointment instead I have to play phone tag just to …
These people are the worst. I don’t understand how they stay in business. The last several times I have ordered supplies from them, It has required multiple calls. It goes like this: I call and place an order. Supplies don’t show up. …
I had Covid. The hospital released me with oxygen care. Midwest Medical brought an oxygen tank for me to be driven home with and one hour after I was home came with everything that I needed without me calling. Equipment was new. Very very pleased!
At all cost avoid this company. They DON’T CARE. As a former healthcare worker, I witnessed the conversation between the company and my doctor who was inquiring about what they needed in order to expedite the process or any delays regarding …
I agree with the other reviews about Medical West. They use to not be so bad but that has changed. They are rude when you call them to ask a question and extremely slow in getting supplies sent out. I ordered Cpap supplies a month ago and …
This may be the worst company known to man. The number of times I have had to call, wait 45 minutes or longer on hold, to correct their error, is unreal. If you need equipment or supplies, take my advice and DO NOT GO TO MEDICAL WEST! You’re welcome.
If we could leave less than 1 star we would. These “customer service reps” are probably the worst that my husband has ever dealt with ever. They flat out lied when we called to check on the status of his insurance claim. Luckily he called …
First they didn’t show up until 11 PM when they brought equipment to our house. Now I have rushed home from work and had to stay here incase they dicided to show up on 3 separate days! …
I’ve been trying to get scheduling to call and set up an appointment for two weeks so I can get started on ordering and setting up a apap. I called them a week after my first visit and was told after they receive the Dr order “which I knew …
No idea why this company called me, but caller ID shows the company name and phone number. However, when I answer the call there is no response – excellent indicator it’s a robocall and probably a telemarketer. …
The worst company ive ever worked with. On the off chance you get someone to answer the phone during business hours rest assured they cant help but they will patch you through to an extension that can but nobody will pick up. You leave a …
Poor service. They call to remind you that it’s time to order replacement parts and then it takes another 3 weeks to get the parts and then they send the wrong tubing. You call and the girl answering phone always sounds like she’s mad at the world and now it takes another 7-10 days to get the correct part. Very poor customer service.
I received a CPAP from them in mid July. In late August, I called to order my first supply replenishment. The initial ordering process was fine. After almost 5 weeks and 4 phone calls, I still couldn’t get a straight answer on what was …
This company has the worst billing and customer service I have ever experienced. I have received a bill for a piece of equipment and spoke with the manager Laura on three particular times to have this taken care of and keep receiving it. …
Only took 9 phone calls for them to correct THEIR mistake. (Never admitted). Plus, they really are lost when it comes to waiting on walk-ins. A 2.4 customer rating tells it all. L..O..N..G.. hold times on phone because your call important to them. Anything shorter than 30 minutes is a gift.
Helpful, quick and accommodated my family members needs or a medical device. Even with an oversight, they quickly made it work.
Very frustrating. My doctor sent my prescription to them several days ago for a new CPAP machine, and I cannot get anybody to return my call to advise me about next steps or what to expect. Does anyone have any recommendations where I should switch my business to?
Before medical west sold out to lincare they actually provided customer service. In the past two years I have had to have my doctors office call almost screaming at them to get me supplies. Then I had to go into their office to pick them …
Terrible customer service. The staff is friendly and helpful but I’ve encountered problems with medical West recently that are very frustrating. First thing occurred about 6 months ago. I wanted to schedule an appointment to meet with …
They seemed great when I picked up my machine, but problems came when I called to order replacement parts. They seemed to be prompt with taking the order and updating my address, but the parts never arrived. Now they don’t even list me as …
Wendy was so fantastic helping my partner with her new A-Pap machine. She answered all our questions and went above and beyond to help my partner have success with the treatment.
I have twice tried to order CPAP supplies from here, I’m an existing client, and each time tbere were insurance issues, does Med West call me to correct them, hell no!!! I have had to call, wait 20 minutes on hold to find out there are issues! GO SOMEWHERE ELSE FOR SUPPLIES!!!!
I waited for them to come pick up my mother’s breathing equipment yesterday but they did not bother to come. They gave me a four hour window (2:00pm – 6:00pm) and I dutifully went to my mother’s condo at noon (on the off chance that they …
Absolutely the most unorganized facility. I never got any correct service from them and they would not return calls. Usually takes many days and time to get the proper items. They must think they have a lock on the market. They are also part of Lincare who have the same attitude. I hope I will never have to deal with them again.
I got my cpap finally in June 2019 due to a snafu by them and/or my doctor. They canceled my order and didn’t bother to contact me. A month later I was set up for automatic delivery of supplies. I asked them when I got my cpap, a few times, …
After trying for five weeks we finally were able to secure a c-pap machine. Our lady has been in a nursing facility without the machine. We have tried every weekday. She has been declining. I spoke with this office 11/2 hours ago. I was …
I have been using Medical west for years. They are the most disorganize company out there. I received some supply’s in March of 2020. I received the invoice in December of 2020. I called them asked what took so long. They blamed it on the …
Terrible! Dad waited months to get CPAP repaired. Called multiple times, hold forever, then kept getting passed on to someone else and then sent to voicemail. Never called me back. Called my Dad eventually but returned CPAP not repaired after waiting 6 months. Hopefully we can find a new place. Please go somewhere else!
every single day i get a robo call telling me its time to order more supplies. I cant reach anyone when i try to call to have this annoyance removed so I am here to try to get someone’s attention that will finally stop the constant phone …
They used to fill my orders in a timely fashion. I ordered CPAP supplies at the end of August, and I’ve still received nothing. The latest story is that they need the SD card from my machine. The last time they needed that (a year ago?), …
The worst. I agree with another reviewer who said it is a game they play giving people the run around. Countless phone calls and nothing but lies everyone tells you something different. They don’t have any auto CPAP s. The last person …
This is a racket!! It is 80% cheaper to just buy your equipment out right. They will make up all kinds of reasons why you can’t buy it. Insurance won’t allow them to sell it to you…they are confused by your inquiry…etc…dont believe …
The office called advising that I had a script to change CPAP mask and that I needed to schedule a fitting. Fitting was done within 48 hours. Belinda was on time and did a great job reviewing the models and features. Great exoerience.
I ordered some C-PAP supplies over three weeks ago and was told they would arrive within one week. The supplies haven’t arrived. I called last week and spoke with customer service and was told they would would call me back about the order. …
I would not even give this company 1 star if 0 was available. Do yourself a favor and find another company to deal with. They are the most unorganized unprofessional company imaginable. They take total disregard to the health and well …
Your customer service requires extremely long time old hold, to even order simple oxygen supplies. There is also no other way to contact your company. Please upgrade your phone system so you don’t get put on endless holds.
Spoke with Jason yesterday and he was extremely helpful. He said his boss was going to come out because clearly our machine was broken. Then his boss calls my in-laws and was extremely rude. Telling them it wasn’t broken, even though I …
OMG, I have been trying to get SOME service from these people for over 4 days. I was fitted for a new CPAP 3 weeks ago and told if the mask did not work, they would change it out. I have spent HOURS on hold on the phone for days. Left …
AVOID this place. I’ve been a regular CPAP user for 5 years and my equipment was starting to fail so I called requesting a replacement and they told me I needed to bring it to them for repair. I took some time away on a Friday afternoon and …
O Stars on this business! Lincare/dba Medical West Respiratory is THE WORST company to deal with by far. Absolutely no professional customer service what so ever! On hold SEVERAL times for well over an hour. My calls transferred to the …
This is the worst company. One star is too generous. I’ve never dealt with such a horrible experience from a company who works with the public.Your never called back and transferred to a voicemail to someone who will never call back. Not to mention having to deal with someone condescending after being on hold for 45 minutes.
I’ve spent nearly a year trying to return product that was unwanted. They have repeatedly told me that they would be sending me some sort of return label and never did. I’ve spoken with many different people, many different times about …
Horrible company. Robot calls for supplies. Sorry I don’t have time to hold on the line till you have somebody ready. Plus they put through my CPAP for a purchase and I didn’t even want to purchase it I was renting and I was trying to get it turned back in because it does not work for me then they put it on for purchase.scammers.
The company constantly took their payment but never gave me supplies. I received two mask in eight months. When I called complaining they said I didn’t use my machine enough. I use my machine every night. They argued that I did not use my …
I’m on 02 24/7 and have a concentrator and C-PAP machine. I have 2 large tanks in case of power failure.I have 2 small tanks that can be refilled and carried. The company will not provide more. Sunday 12/18/21 I noticed the concentrator …
Needed a new mask for my CPAP machine. Contacted Medical West as they are who I have been getting machine and supplies from in the past. They informed me that I need a prescription in a chart from my doctor. Call my doctor gave them their …
I was a customer at Medical West Respiratory (owned by Lincare) for two months in late summer 2021. The experience was impressively bad in multiple ways. …
Do not give your credit card to these people. They will charge your card and take your HSA/FSA direct billing. I had to dispute the charges with the credit card company and luckily they took care of it because the company would not refund …
I seldom leave reviews for places especially if they are negative ones. However, I am extremely disappointed with the entire process I have had with this company. I showed up to my appointment (that I waited over a month for) and I was told …
Medical West on Dielman….While you do have to be on hold for a while (they are busy, it’s the same everywhere) they were very nice asked me about my CPAP machine and nasal pillow supplies… then comparing my Dr.s script to my past …
Lincare/dba Medical West Respiratory is THE WORST company to deal with by far. I needed a refit for my mask because it wasn’t working. Called for two weeks straight!! Unfortunately, I did not get hold of a live person within 30 days of …
keep getting calls from lincare (so they say) for supplies, the call always pops up as account services. I’m not going to give out personal information with all the Spam and fraud going on. I called in the afternoon to get supplies. I was …
The reviews are true. The absolute worst company I have dealt with…period. I would say the worst “experience” but I never get through to anyone. It’s almost impossible to reorder supplies. No one answers the phone. Goodbye Medical West. I gave you more than a chance. Companies like you are a dime a dozen. Start valuing your customers.
They took care of me, the ladies at the lake saint louis store were very nice and helpful
The staff has helped me tremendously. Each encounter has been met with smiles and rewarded with getting the part or instruction I needed.
I would give this company a zero star rating if it was possible. Worst service ever!! Repeated denials from insurance because they do not seem to be able to send in the necessary paperwork from the doctor like sleep study reports. We call …
If you have a choice, I would pick any other company. Within a month of getting my Cpap machine I started getting calls for ordering replacements equipment. When I told them I did not need replacements yet they were rude. In the first six …
We came in to pick up a couple small tanks to take with us on a trip. We had been told on the phone they had the small ones – not sure what size they call them. They look smaller than a 2 liter bottle. Anyway, when we got there we were …
The receptionist was nice and polite. The techs she had to deal with were harsh to her in front of customers.
My tech was nice/polite to me.
Worse customer service I’ve ever received. My provider recommended MW after I changed insurance companies. I’m a new customer to MW and after 3 weeks of not getting my supplies I cut ties with them. Spoke to the rude rep 4 times in 3 weeks …
I am trying to find Medical West located at 11137 S. Towne Sq in South County, but I don’t see that location listed anywhere on the web. I went there to exchange my CPAP machine, and need to get a hold of them, but all I see is a location on Dileman Industrial Dr.
Rude and mostly unhelpful. Waited on hold for 45 minutes. Finally someone picked up. I explained my problem and the person acted like I was wasting their time and said scheduling would be contacting me. Unbelievable.
Nursing home ordered wheelchair with pretty short turnaround. Crystal followed through with what she said she would do and I was able to pick it up on schedule. Pickup went flawlessly as well.
Absolutely the worst customer service experience. They are rude, incompetent, inconsiderate and have an attitude every time they contact you. Had a previous supplier but had to switch due to a change in equipment. Previous provider gave …
My husband has been out of the hospital since January 8. The next few days his doctor ordered a wheelchair for him. I have called every day asking about where his wheelchair is. I was told that Crystal was handling his account but she is …
My husband placed a phone order with them for CPAP supplies three months ago. One month later? Nothing. No supplies. I called and, again, placed an order for his supplies. “They will arrive next week,” she assured me. It has been eight …