This is the worse company I ran out of oil twice already I have to call them 3 times to get oil and now I’m here at 5 am freezing without oil. Who wants to do business with a company like this?
We have a contract.. never late on payments..we were low on oil they never showed up…3 days later we have no oil…and they are to busy to bring us oil…time for a new oil company
They were there for us when we needed them. They even arrived earlier than expected to help us during the freezing spell we were having. An excellent choice.
Just back from vacation, raised heat level and burner started leaking water. water alarm sounded. Called Meenan and they came within a few hours and the burner was repaired within an hour.
Meenan, Burke, whatever they call themselves STAY AWAY. REPEAT STAY AWAY. They charged me 2.99 / gallon when the going rate was around 1.60 a gallon and only reduced to 1.99. …
Technical was throw and fast. Informed me of the problem and proceeded to fix it along with a tune-up. This is why I’ve been a customer for more than 50 years.
Had no heat. It took a long time for the service guy to get there. But once he was, he was quick and and efficient. Had my heat up and running in no time.
Always excellent consumer service.The company is off charts.The service people on oil burner ( John ) best I ever used.The a/c service man came today check on Central a/c for summer.I recommend Meenan any chance I could.
had no heat/hot water called around 8 am ,,ann marie said i’d be serviced by 2 pm,joe the serviceman showed up early afternoon and solved my problem,,very professional and competent thanks
I was just told they don’t have anyone to service my burner until february….this company deserves to go out of business!! For all of you looking for a better deal go to Slomins
This company wastes a ton of money sending out mass postcard mailings, and prices are high compared to other providers. If you become their customer you are paying more for oil… to pay for all the marketing letters they send to the whole region!
Check valve on boiler got stuck in the open position, flooded basement. Brian Z. came to the rescue (again) and we could not be happier. Brian, thank you, thank you, thank you!
This is the worst Oil Company on Long Island we are on automatic delivery they forgot to deliver the oil took several phone calls to even get there attention, ended up with frozen pipes, on my last call there customer service rep Miguel hung up on us. STAY AWAY from MEENAN OIL
The customer service this company gives it’s customers is fantastic the deliveries of oil are always there before you even call automatic delivery system works great and the service end of the company is amazing prompt complete and correct thank you for the excellent experience .from John Messina
Haven’t had heat for days, they came and dropped off oil and left before making sure our heat was back up and running. It isn’t. They also kept me on hold for over two hours. Employees are rude and they are outrageously overpriced.
Signed contract on tuesday Aug 20th they said we’d get 1st delivery thurs aug 22nd no delivery so we called then they said tomm which would be yest the 23rd and what do you know still no delivery!!! Do not sign a contract with them!!! They’re a JOKE!!!
Prompt response to my problem. Technician was on time, knowledgeable, polite, he corrected the problem and the repair was completed in approximately one hour. Thank you.
Heat unexpectently went down just as it started to get cold. Called Meenan and tech arrived that day. Back up and running in no time and at no cost. It was all covered under my service agreement.
Technician was friendly and diagnosed/fixed the problem easily and speedily .. Thank you for a great experience and getting my family hot water extremely fast!
My service representatives was awesome
I couldn’t believe i got an appointment the same day the service representative was knowledgeable and he was courteous.
100% satisfied. Thanks Meanan
just like all companies, there are bound to be issues that may arise from time to time, but the route in which they choose to resolve these issues is a testament to the kind of company they are; there are projectors that might project the …
Highly responsive and knowledgeable technicians. Due to flood and no heat, responded right away even though did not have service contract. Highly recommend.
The technician was very knowledgeable and explained to us that the boiler was making the unusual noise due to the cold weather. He was very polite and courteous.
Very high prices for both oil delivery and service contracts. Unrelenting phone calls after pricing contract expires AND after I told one representative I was shopping around and I would contact them if I wanted to continue my business with them.
Met commitment for time block to show up.
Constant communication on when technician would be arriving.
Technician was very patient in answering questions I asked.
Diagnosed problem quickly and made immediate repairs.
Had a emergency with heat not shutting off. They came well with in a 2 hour window. Service completed with in 30 minutes. Problem resolved. Thanks for the late night excellent service.
I over paid last month because i forgot i was in auto pay and paid my bill. I just got a letter 2 days ago saying i didnt owe this month because of that over payment but they took the money from my account anyway. Did you think i wouldn’t …
My Meehan service provider, Frank was through knowledgeable and efficient. He performed a number of tests to insure the boiler was running at best efficiency
The customer service rep kept me up to date when the technician would arrive and when he did he was professional and explained how he would correct the problem. A great job overall
Employees are rude, and there prices go up every year. They make current customers pay more to get new customers to sign up. Trying to cancel with them even a day before contract is up costs 400. Stay away from this BS company
I spoke to someone last year may about renewing my contract, but I guess it wasn’t renewed, but they sure did renew service without contact almost 300 for one year! now my point to the comment I work in a commercial business with out …
Have been with you since I moved in 1973! You have always provided great service, even in emergency, you come within few hours! I thank you greatly for your service and wonderful technicians!
We have been with Meenan for 3 years and we’ve suffered through their inability to keep appointments, their overpriced but “reliable” service, but as of today I have officially had it with them. Market rate is $1.38/barrel today and what …
Meenan has always responded quickly whenever I have called. I have been a customer for over 45 years. Their Customer Service reps are professional and always very helpful.
Worse place ever. They charge a thru the roof price for oil and sell you on a oil contract only to find out nothing is ever covered they say free till they get to your house then it starts turning in to a huge deal. DO NOT SIGN A SERVICE CONTRACT HERE. Then to top it off they have the worse customer service
Rob is not a customer is a staff please be aware people they will try to get you into something you did not even accept.
Run your credit without your permission!!! Red flag 🚩 …
Had problems with my heating last night ( was a Friday night) Called the company service line, the guy came within half an hour, fixed the issue in 20 min. Very quick and effective.
It’s my impression this company provides excellent customer care. They’re professional and offers good value relative to all that’s included in the contract.
Zero Stars. Called them 3 days in a row for oil delivery – oil tank down to almost empty – BUSY SIGNAL ALL DAY AND NIGHT. What if this were an emergency? No Heat? Frozen pipes? It’s been in the single digits last few days. Will look for new oil company when contract is up..
When in time of need, Meenan always comes through!
They are always quick and courteous.
They offer many services for your home besides heating.
I can strongly recommend them.
I had no heat or hot water. The serviceman was at my door within an hour of my call. He knew exactly what to do , and the boiler was running again. Thank you for the great service.
Hello, The service was excellent as usual. I don’t know the mans name but he came in the time frame and did a tune up on the furnace, He was very careful about being neat and Explained everything he was doing , Thanks for your prompt help,
Brian was very professional and nice. He checked the attic trying to find evidence of water drops creating the dripping sound in one of the bedroom’s air flow window. He also checked the basement HVAC system for any unusual situation. …
Woke up yesterday morning with no heat. Called and within 1 1/2 hours, the technician showed up. Took him a while to restore heat, but I was very appreciative that he showed up without us waiting too long.
I highly recommend the service contract. I had a minor issue with my burner and a few hours after my call I was taken care of. The service was friendly and they did a great job.
Horrible company. The customer service is the worse and very unfriendly and only want to take your money. I had 1 week until my contract ended and had just under a half tank of oil. Told them I dont need anymore oil at the high locked in …
We have NO HEAT AND NO HOT WATER. We were told we would have an emergency delivery shortly and then when no one showed up we called again and they told us that we would have to wait and that they weren’t going to come now! I have a sick old …
Meenan’s techs are professional and friendly. They explain what the issue is thoroughly and provide a solution on the spot. They come on time which is not something you find in the oil industry. We will never switch.
To the driver who started Blowing his Air Horns at a Special Needs School Bus,
Thank You for reminding me of the times I have been Stuck behind One of your Company’s trucks because your coworkers could not pull up & Over 10 feet or closer …
Trying to cancel my contract the day before it expires. I was on hold for close to 10 minutes. When the representative heard the reason for my call, she placed me on hold again. Still waiting for a rep. Dishonest move, overpriced, and inaccurate.
I have been using their services almost two years .I have been very happy with them, when ever I have an issue I called them and they are there they take care of the issues and they always fix the problem without any delay. Thank you Meenam
We woke up to No Hot water. We called Meenan and said they would send a Tech within 4hours.
The excellent Tech was here in less than hour and fixed problem. …
Be Weary of Ceiling Price Plan. This plan is supposed to fluctuate with the market with a max price. I signed up for a price ceiling plan the past 2 years. Last year the price fluctuated with the market, but this year they price gouged …
After instructing to not deliver oil they actually did. This is after they told me that I was “on hold” and I wouldn’t get any oil. I told them to not deliver
anything but they went ahead and did! The woman on the other hand said, well I …
Called because we had no hot water. Service was excellent. Tech called when he was on his way to tell us when to expect him.. Very friendly, neat and informed service man. Fixed the problem quickly. We are back to normal. Thank you.
They were excellent the first year…. once it came time for price renewal, customer service was non existent. Good luck getting a return phone call. Several times I’ve left messages and never received a call. It’s very frustrating.
Company will use any tactics necessary to raise your price and hope you do not realize – double talk when on the phone with you and then not care to try and help – even with them “helping” they wanted to be almost $1.00 more per gallon than …
The worse experience ever. As first home buyers, we were excited to sign up. They promised to deliver an emergency drop of 10 gallons before a cold week-end (below 30 F) because the tank was completely empty. The inspector came and said …
During the cold month of February and our boiler acting up,we called to have a technician come look at it. We were told someone would be there between 3pm – 9pm. Well it was much earlier than 9 when tech Brian showed up. Brian was …
They must diagnosed a problem 3 times. Broke a thermostat. Sent us wrong bills. Over charged. And will not call us back. Been leaving messages for 4 months now.
What I thought was no big deal could have become a “NO HEAT!” situation. The service line encouraged me to get it checked out. In the end, i required a whole new pump and seals… and it cost me nothing!!! Recommend this company whole heartedly.
Called with problem with oil burner at 530 pm on a Sunday. Technician arrived at approximately 830 pm. Fixed the problem and was very neat. Felt bad they work so long hours. Best service i had in years!
My family has been a Loyal Customer to Meenan Oil for years. I have never had anything bad to say about them, until now. Today we have run out of heating Oil. You may ask why this is the case? Well when we called the office Meenan disclosed …
I love meenan… they are really gr8. Chris, mike and technician came today for tune up are awesome….. chris gave us best price for heating oil and even at late night (around 9 pm… wow) mike called up and scheduled inspection and …
i am a new customer for meenan, almost a year, live in east meadow, i so far do not have any major issue but i have asked many times that i want to see oneday how their system works when they deliver oil but so far i never had their …
Service was prompt and very efficient. The technologist was professional and following safety guidelines in reference to the pandemic.
I was very happy with the service and will continue to be part of the meenan family.
The only reason i am giving this company 2 stars is because they kept my oil tank full. High-pressure sales company, only care about making more money off of you. Contract terms are beyond me. Had an emergency no heat/hot water and had to …
STAY AWAY FROM MEENAN!!! They are the worst! Still waiting 4 weeks for a refund that Donna from insulation never processed (according to Roxanne from cust. service) . Had to keep calling and now I’m told i have to wait another 2 weeks for …
Service technician exceeded my expectations, he replaced my failing burner motor and also replaced the pump which was the reason for my initial call. In addition he gave both of my units a full servicing, answered all of my questions and gave me some helpful advice, a big thank you!
My rental house had a boiler that eas poorly maintained by the previous tenant. I’ve had the pleasure of working with Meenan service reps & technicians to deal with several issues over the past week. I definitely recommend using Meenan.
Issue 1: I don’t understand why it is so difficult to get a customer representative on the phone.
There is an emergency service that needs attention, but after 25min I (still) …
I am 83 years old, have a new 9k system and my house is sitting on 64. There is no customer service. The overall performance is non-existent and we are very dissatisfied. Based on the previous negative reviews on Google I feel much more justified. Stay away from this company ,
They suck! Website, payment method, and if you love that thick heavy long island accent accompanied by a do nothing attitude in their service department then this is the company for you. Prices are through the roof for oil, they had to come …
Thank you so much for coming to my rescue , the phone agents were so friendly and understanding about my situation, they called the service department for me , talked to the service department thru me , they really helped me out and put in …
I hate writing negative reviews but had the worst experience with this company. Don’t sign a contract with them, they trick you. 500 dollars to end contract early. They deliver over 800 dollars worth oil coming every 2 or 3 weeks when the …
Its my 2nd year with Meenans. my 1st year was ok, no major issues, price was good and I even had extra service done on my boiler. My 2nd year, not so great. 1st of all prices went up even though price of oil in general has dropped. I …
The most horrible company ever. I just purchased my home in Sept, never had any experience with oil moving from NYC. The way they advertise their company is that they are family owned and operate. I love underdogs and will support mom & pop …
We had a few experiences in our home and this company has been A+ plus to us. This evening we had an emergency and they came right away to our home thank you Jose for your time and services during this difficult time were in Thanks Jose for today .Thank you Meenan for ur outstanding services .
I didn’t have heat. Exactly today, that we got some snow and the night was getting cold. I called Meenan and the technician arrived after 3 hours. 30 minutes of working and my house starts getting warm.
Thanks to Meenan
I’ve been a Meenan customer for more than 10 years. In that time, I’ve never had a negative experience. Every employee I’ve had contact with, from the representative that answers the phone to the technician who comes to service my oil burner, are courteous and professional.
On hold for over an hour for a service call. Finally promised a service call between 3 and 6 pm (10 hours after call) and then they didn’t show up. Now not answering phone.. I would think twice about this company. I am switching unless I …
Called Meenan to schedule an emergency refill and was hung up on twice. Their associates dont seem to know what’s going on or what departments work on which days because we were told someone would call us back by 9am and when no one did and …
Over a 30 year customer – shame on me. I got too comfortable until something didn’t seem right. Service folks didn’t write up complete calls and I had to prove someone was at my home with my receipt. Supervisor wasn’t exactly warm and …
Zero if I could. After much harassment about renewing we caved because we didnt,have time to shop around and it was February. The previous year they put us on a balance billing which never made much sense. They called 3-4 times a day for a …
Just got off the phone with meenan. I’m was trying to renew a service contract. I’ve was trying to negotiate a better ceiling price after telling him I didn’t like the price and that other companies were offering much lower pricing. He …
Used Meenan for two years – ceiling contract and full service boiler contract. Tech for the boiler both PM’s was great. Customer service in the office and by the sales team is horrendous. Ceiling rate went up 70% after the first contract – …
The telephone wait was long but when I got through, I was told of the
technician coming within the three hours window and sure enough John, who I know came shortly. The cleaning of the burners were also done
instead of coming back the following day, the scheduled appointment!
My boiler stopped working on Easter Sunday. I called Meenan at 5:30am and they answered. They had a repairman there before 11:00am. That’s great service. Thanks guys!!!
Wow. Meenan came today to fix a slab leak in my home. I’ve heard nightmare stories about the mess and expense of having a slab leak fixed. The technician that did the work, Brian, did an outstanding job. Brian clearly knew what he was …
Had a leaking hot water heater. Meenan service came quickly, assessed the situation and recommended courses of action. Technician was professional and courteous and quickly called in the situation to Meenan Sales, who came by that day to provide more details on remediation.
I have tried 5 companies on Long Island, all provide better pricing than Meenan. They lock you into a contract and game over! Since I refused to renew my contract after the year term, they made 3 deliveries in 3 months to fill my 1000 …
Super fast and amazing service. I’m very happy that I chose Meenan over the other oil companies. I had oil leaking from my boiler and they came extremely fast to fix the issue and clean up the mess.
We are sooo grateful that Meenan was able to send a very competent, kind repair man to repair our boiler! It was less than 10 degrees last night at 4:30 a.m. when our boiler had a major malfunction which caused major problems with the …
Oh my God! Thank you for Meenan. We had a burner fire last night, and we had the best technician come to our door!
John 07 was a lifesaver. So professional and courteous with our fire.
He got everything up and running! Best of Meenan
Our fixed price automatic delivery contract expired and as we were negotiating with new companies as well as Meenan for renewal, their truck shows up and fills the tank without our permission. Meenan charged us $3.30 on the invoice for 190 …
They have let us run out of oil 3 times in a row when we have a contract with them for automatic delivery. This is how they treat my wife and I on Veterans Day, which she happens to be a vet. Way to look after the ones that volunteer there lives for your freedom. Meenan you guys have to get your act together big time.
Was our first service call since we moved into our new home and it was a pleasure from the phone call to the service Tec. Being Thanksgiving week I thought for sure I would be waiting days, nope .. I called mid day and had a Tec at my …
I needed some service work on our heating system and the techs came in and did a superb job. They went over everything, repaired or replaced what was needed and even did really neatly done routing of the wires and pipes. Outstanding in every way.
Went into a service plan I was told it was cheaper ended up being outrageously expensive. Not to mention once the service plan was over they came to fill my tank and literally barely put anything in. Ran out of oil this was in April. Had to …
I have had this company for many years I’ve been very satisfied with the service, now it is Sadly ALL about the Customer’s $$, rather than the Customers ! They sure call you to renew that service contract, but that’s where it seems to end, …
Horrible. I never write reviews but I feel compelled too. Never a problem before we switched to meenan. We like the idea of the service contact and got the cap rate. I have had 3 deliveries in the past two months. They came theee days ago …
I have a service contract with Meenan Oil. I called during this Covid 19 epidemic for a slight fuel leak dripping underneath the blower motor onto the concrete floor. The Meenan tech responded promptly and was wearing all of the necessary …
The gentleman who worked on my boiler was quick, clean and informative. Showed me a potential problem with my tank cover and how to correct it. Meenan service people are always great. The young man who came wa exceptional. Thanks
Unfortunately I made a contract with Meenan for 2 consecutive years and now i regret it! They always gave me the cap price on my oil deliveries even if the market price was lower, worst customer service EVER, they don’t let you talk and …
service was prompt and knowledgeable. Our AC was not working during the heatwave, we called around 2pm and meenan was able to sent someone over to fix the system in a few hours. They saved our day!
Update on below – cost me almost $100 in logs to keep fire going, my wife and I both had to take 1/2 day off work, and it took 47 hours from first call to final resolution. Can’t imagine what my electric bill will be since we had heaters, …
Have had Meenan 3 months. 3 service calls. First 2 went well. Easy fixes. Third one yesterday they sent out a Tech with 20 gallons to hold us off till tomorrows oil delivery. 11/08. Their date was 11/12 then on another call 11/20!! Never …
My entire experience with this company has been aweful! I went with them because thats who the previous homeowner used. I buy the service plan but they won’t come service it without charging. Twice I tried to service with them and it keeps …
I just renewed with this company in the beginning of January. they came to check my boiler . i had to pay five hundred for a boiler part they said had to replaced. That is not the problem. On the contract I signed they are suppose to …
We had a great experience with a Tech named Frank#128. He was efficient and quickly diagnosed the issue and fixed it. The Tech was pleasant professional and very polite. I hope the entire company is like this gentleman. Please give Frank a star, he has earned it.
My service technician, John, arrived within the time frame that I was told. John was extremely knowledgeable and not only knew exactly where my problem was but then in a understandable explanation told me exactly what my problem was and …
Service call was answered promptly. Repairman arrived on time
Thermostat problem discovered quickly. New one installed in
15 minutes. Oil burner checked out as problem free. Great job
The Techs are professional and explain to the customers what happen or why the boiler stop working. This is one of the reason I stay with Meenan I feel confident that they will fix the problem no matter what time of day it is.There customer service has also been topnotch.
Their burner service is excellent, but the people answering the phones give out wild appointments times. I called in August to have the yearly burner serviced, but informed November would be the date. I indicated to the representative I was …
Been a Meenan customer for decades. They came out right away to repair my AC during this heat wave even though I don’t have a service contract on it. They bent over backwards to make sure I was satisfied. Great customer service.
I switched from Slomin’s to Meenan some years ago and have never regretted the move. Meenan’s techs are professional, skilled and overall nice guys who get the work done efficiently. Meenan’s service contracts are a great value – they …
Meenan has over charged me for 1.5 years . The rates they offer are $.30 cent higher per gallon for locked in rates than I have found anywhere. The customer service dept feels since they have 20,000 clients your not important . You can have …
I have been a Meenan customer for over 40 years. As always the technician arrived quickly and was knowledgeable and skilled. My only dissatisfaction was with the 10 minute wait time on hold waiting for a customer rep to answer my call.
I contacted Meenan because I had no hot water. It was approximately 8pm on Thursday. The gentleman on the phone waa very nice. He told me he would send a technician to my house anytime between now and 5am. Thankfully they called me …
Prices are decent. I have been a customer for 3+ years, because I like the price ceiling they give you, and because they have a monthly payment plan, so it makes budgeting for oil a bit easier. …
I have been a Meenan Customer for 6 years in two different homes. I have had my ups and downs with service and repairs, but overall I was satisfied with company as whole. Unfortunately, this year I received no letter or phone call to alert …
While the staff at Meenan was always professional and qualified, I recently learned they have a very bad policy in place. I sold my house last week and had to get a reading of my oil tank for the closing. Even though my last bill for oil …
Meenan is a Class-A outfit that goes above and beyond to keep you happy. I have been with them for over a decade and am very happy with there all their repair guys to their personnel that answers the phone calls. I highly recommend them.
Meenan remains highly reliable with very good customer service. The family home on Long Island where my mother resides has probably used Meenan for a couple of decades. This week we had an oil odor in the house (was probably from the …
We used to buy oil on the spot market believing we were getting a deal. Having a contract with Meenan gives us peace of mind and excellent service that you can’t put a price on. Routine maintenance is anything but routine. Complete tuneup …
The last thing I needed during this social distancing was to have a problem with my heating and hot water. I had no choice but to call Meenan. The service man came into my home wearing a mask and gloves to repair my boiler. He was polite …
Stay Away!!!
Read the reviews carefully before signing up with Meenan.
They failed to show up on a emergency heat call for 48 hours. They also tried to …
I have been a Meenan customer for 11 years and have never experienced the rude customer service that has been mentioned in other reviews. I speak with them several times a year and have always received professional courteous assistance. …
Meenan has one of the best services. Everyone that works there are very professional and polite. I would like to thank everyone that works at Meenan and especially Joe150. Joe150 was very knowledgeable and was able to solve my boiler problem quick and efficiently. Once again thank you Joe150.
I would highly recommend getting service done by Meenan. When we made the initial call an appointment was made right away. The tech came (James) told us what we needed and they ordered the parts. From initial call to work being done took …
3/17/20 Meenan calls to schedule a burner tuneup – FANTASTIC _ very proactive – like car maintenance ! So thrilled ! Other companies didn’t do “tuneups” – claiming any ” service calls ” was the tuneup. So thrilled with Meenan !! …
I found out at around 6 PM that i didn’t have hot water. Checked the tank and it looked empty. I called Meenan and they said i should have about half a tank and wasn’t due for a delivery until september. She said she would set up a delivery …
I have no complaints about Meenan. They are quick to fix any situations that arise and I have only dealt with amazing customer service. They are quick to come when I call, even on New Years Day when we didn’t have heat, they were there in …
On multiple occasions I have needed to call Meenan in a hurry because of issues with my 50 year old boiler and when my wife was home with the newborn baby and the heat went out at around midnight, they were there in an hour with someone to …
Calling Meenan is a painful experience and requires about 20-30 minutes at most times in order to get a human on the phone. There is clearly a limited number of receptionists answering the phone no matter what time of the week or time and …
I would highly recommend Meenan Oil for stepping up and doing the right thing by helping my 88 yr old mom out. We had a new oil tank Installed 4 years ago, some trouble occurred and Meenan and their installation division Milro Group …
My contract was coming to an end when I received an e-mail from another oil company with a much better price per gallon for oil. I called Meenan before renewing my contract and asked if they could match the price. They said they couldn’t. I …
For the last forty plus years Meenan has been our choice for boiler service/oil needs. They never disappoint. From friendly and helpful customer service representatives to their experienced and knowledgeable service technicians–they deserve five stars!
As always, Meenan delivers. I love that I can call them at any hour of the day & someone will come out. They explain what is wrong & what needs to be done. Their repairmen are always courteous and clean up after themselves. I have been a customer for 20 years and would highly recommend Meenan.
Meenan helped me with my hot water heater the same day/night. Technician arrived and completed his work in under an hour and did a great job fixing the problem. It was great they were able to come so quickly and on short notice during these tough times.
We’ve used Meenan for 24 years after switching from another company. Their service personnel are very well-trained and calls are responded to quickly. Oil prices are a bit more than “cash on delivery” companies, but obviously it is because …
Meenan,s technicians have always been the best. A recent visit to fix a problem with my boiler ended as usual. The problem fixed. Expeditiously, quickly, and without any hassle. The tech wore a mask to comply with recent virus rules. Best oil company out there, by a mile.
HORRIBLE SERVICE!!! At 7:50 a.m. I reported an oil leakage from the copper tubing line going from the oil tank into my home. Again at 8:20 a.m. I reported the same leak and having difficulty turning off the shut off valve. Jaimie said she …
I had a central A/C installed last April by Meenan. First the salesman sold me a unit that I agreed to and right before they were to install it told me he made a mistake and that that unit was only used in other states and told me the new …
I’ve been without heat due to a broken pipe for almost 12 hours. Tech came out last night and said someone would be here between 8-12. No one came instead they left us a voicemail saying that they’d reschedule for Wednesday morning. Just …
Had to have an emergency call on a sunday because we were getting weird smells and some smoke. Meenan arrived in less then 2 hrs. Brian our technician was really nice. not only explained what our issue was but what we needed to do to our …
The service call was later than the scheduled appointment with NO communication. Since it was already an hour after the scheduled appointment and it was already evening we wanted to know the new expected arrival time but was told by the …
I have a Gas elite protection program with Meenan, they offer one of the more comprehensive gas heat protection programs. I’ve never had to use it for an emergency, but they come out and do yearly service and are always prompt and …
Joe Sr. Tech#175 is the best in the business. I know!!! I have been a home owner for 17 years and have had several people come to my house to take my money. Joe Sr. Meenan Tech 175 treated my home (My furnace) like his own!! It’s great to see a company like Meenan hire old school guys that care about quality
Great service. My boiler wasn’t working and out of all days it was New Year’s Eve I called for service first thing in the morning on New Year’s Day. And the lady told me . You don’t have to wait. We can send someone now . I felt bad for the …
Meenan has amazing people that work for them. Whenever there is an issue, starting from the person on the phone to the tech that come out to my house is very friendly and patient. The techs are simply the best. They always show up when they …
I’ve been with Meenan oil for over 20 years and I’ve notice customer service started to go downhill after the COVID. When I call to have my oil delivered, I never waited more than 1 min to speak to a live person. Now I can’t speak to a person after waiting literally 45 mins on the phone. This is ridiculous!!
Excellent. First time home buyers and our experience has been great. We needed service on our boiler at 11 at night and Joe (tech #150) came out within the hour and was very pleasant and knowledgable. He did a fantastic job. Also, the …
I am updating this review to 4 star. I was contacted by a supervisor at Meenan and they were able to set an appointment closer to today and take care of me. …
Meenan is my Heating & A/C service provider. I am happy with their service department. They stand behind their work. I would recommend them to friends & family. 24/7 service
Been a customer for well over 20 years and I have to say Meenan has never let us down! I rarely have a problem thanks to their annual oil burner tune ups. But recently something malfunctioned. They got here quickly and got everything …
Meenan showed up two hours after my call on a Sunday morning. I have a yearly service contract with them. They replaced water tank and few other parts.
They resolved the issue. All work was covered by my yearly contract. …
I’m very happy with the service I received today and every time they responded. Everything was in my contract so no out of pocket costs. They are always fast, but in a pandemic I thought I would be waiting a long time to get a tech out to …
After our power had been out for 4 days from the tropical storm, our oil burner didn’t kick back on when power was restored. I called Meenan and with 2 hours a service man was at our door. Not only did he fix the problem, he also did our yearly service at the same time. All safety protocols were followed.
In these times safety is a two way street. Service person came in with mask as we were wearing as well. All was wiped down prior to arrival. As far as service it was unfortunate for us we did have to call twice, in one day, but for …
I have been with Meenan for over 30 years. The staff is always professional. Any time my system is not working I simply call them ans service is sent fast. I had service the other day and I have to complement the technician who came to …
I never write reviews but just wanted to share that after signing a contract, they found an issue with one of the thermostat . They ended up breaking the whole heating system and when they came back saying they cancelled my contract . Hear …
So far, so good. We just moved in and signed a contract with Meenan for oil delivery as well as service. Our first routine service including a new programmable thermostat was set up for about 3 weeks. However, a few days later the …
The Meenan serviceman arrived a little early: no waiting!!😄 He was respectfully masked, very polite and friendly. He accomplished completing the annual maintenance and the adjustment to my water heater that I requested. Everything went smoothly. I’m a happy customer.! …
I usually don’t do bad reviews but they deserve it and I don’t believe people should use their service. So I signed a contract for $155.00 a month for heating oil for the year at the end of the year they charged me all the extra unnecessary …
I have been using Meenan Oil for my oil delivery contract and service contract on both our heating system and air conditioning system for more than 10 years at two different homes on Long Island. The service, when needed is always prompt, reliable, professional and they show up! They are a great company to work with!
I usually don’t do bad reviews but they deserve it and I don’t believe people should use their service. So I signed a contract for $155.00 a month for heating oil for the year at the end of the year they charged me all the extra unnecessary …
Last night had boiler problem at 8:30pm. By 11:00 Brian was at our door and by midnight, all fixed!!
I even got a lesson in the mechanics of the system.
He was great and meenan is great.
Woke up with no heat the other day so I called Meenan. I expected to hear they would get here the next day. They gave me a window of time for that day. Sent someone here on time and he fixed it right up. …
Excellent technicians who provide professional service and ALWAYS get the job done right the first time. Brian Z#155 and Jim J#182 are second to none!!
The company will not communicate with you after signing a contract. When I made an annual service appointment, I asked the representative to please contact me regarding contract renewal. This never happened, nor did I receive a voicemail, …
Not happy. Waited all afternoon for a burner cleaning. Made the appointment weeks ago for the only day that fits between other work being done. Called them 2x to be sure they were coming. Was assured they would show up. 30 minutes later …
I was very pleased with Meenan service team. My oil burner stopped working and needed the installation of a new burner which Meenan acted promptly and had the burner installed in 48 hours. Great job and service all around. Thank you
Mike McBride and his service was all I ever needed. From completing the initial quote, to getting permits and finally installation – the process was seamless and super fast. Thanks again Meenan!
My boiler went out at 4pm for no heat , i called back at 8 pm for an update and was told that I was next to be serviced, 2 hrs later I called again just to be told that I have 2 other call ahead of me now. This company is so unorganized …
I have been a Meenan Customer for 13 years now. I want to thank them for the amazing service I always receive. The customer service is awesome. The techs are even better always there when I need as well as being courteous professional and friendly they are definitely trained in there field.
Thank you
I have been a satisfied Meenan customer for about 50 years, both in my current home and in my previous home. I have not had any problems with service and the technicians come at all hours, even during the night. I receive oil deliveries and …
We purchased our first home last year and signed up for a service contract. Since signing up, they have been to our home numerous times for service. They are always very responsive, the technicians are professional, and they always resolve the issues with our older boiler. I highly recommend Meenan! Thank you for being so reliable!
the MEENAN MAN CAME HERE AND WOULD NOT TOUCH MY OLD FURNACE. HE SAID MEENAN WOULD NOT SERVICE IT NOR PUT IT UNDER THEIR CONTRACT AND LEFT. SO I GOT ANOTHER LOCAL COMPANY TO COME AND THEIR MAN WAS HAPPY TO WORK IT OVER. HE DID A GREAT JOB REPLACING A VERY OLD RUSTY CIRCULATOR AND MORE, STEWART LEWIS HUNTINGTON
I usually never write reviews. This company was very inconsiderate. I lost my dad a few months ago and never really dealt with paying the oil bill other utility bills. Didn’t realize the contract with them ended in December. Meenan never …
first i would like to say the techs who come to my home over the years are well trained and professional.however i signed a contract that established a ceiling price.I was told if the price of oil went down my delivery price would go …
Update:. Meenan called me today (next day) to reschedule service to this coming Tuesday. I appreciate the quick response and moving the appointment up to this coming Tuesday. …
Long-time customer. Would NEVER change. Meenan is dependable and consistent with fair prices. Their service technicians are professional, friendly and reliable. Having Meenan’s service contract has removed the heating concerns I experienced before using their services. Highly recommend this company.
I did not renew my contract after 40+ years of service. There was an over payment on my account that has not be refunded. Been waiting since 12/3/22 when I requested it and moved on.
So Im actually commenting on behalf of my 82 year old grandmother who has been a loyal customer to meenan since 1973. Today she was charged $5.77 a gallon for 181 gallons of fuel! Not to mention when i called initially their rate was 4.29 …
My experience with Meenan services is very good. Called for sevices on two different times and they came the same day. Customer services and technicians are nice and willing to do their best.
Keenan is great! Great packages for first time homeowners, with excellent explanations and patience with owners understanding! They are friendly and straight forward! We love being Keenan customers!
If I could give zero stars I would. Terrible customer service. They fail to communicate the fact that the service contract renews itself every year and they automatically bill you for it. When I realized this a few months later they refused …
Guy was great and took care of my water heater incoming pipe leak issue quickly and even tried to soak up the water from the bare floor. Just wish he had wiped his feet better before using the basement stairs when coming in.
I have been with Meenan since 1967 and have always been satisfied with their service, helpfulness, friendliness and expertise. Their phone staff is pleasant, knowledgeable and eager to help as well. Keep up the good work!
Meenan is the best, no ifs, and or buts. They always answer the phone 24/7 and deliver oil when needed. The most important aspect of any oil company is their service. The technician who works on my system is without equal. He is …
No heat yesterday on the coldest day of the year. The service customer service rep advised that they could not provide a time range because of the large amount of calls but would have a tech to my house before the end of the day…..which is …
I just had a great experience with Meenan and I would highly recommend them if you need service or a tune-up for your boiler/furnace. Tammy was so accommodating with scheduling my annual gas boiler tune-up. The tech, Joe #150, was punctual and terrific. He changed some parts and it was all covered under my service contract.
As always, my experience was excellent.
The technician was on time, efficient and solved my problem quickly.
Been with Meenan for many years. They are always there when I need help. Recommend this company highly.
Meenan has been my oil company since 1978. Always great service and great staff.
I called Meenan because we had no heat. They came within the designated time. Ken fixed the problem he was excellent
Over 20 years as customer 2019 best in service
Pay and get platinum plan.
The servicemen are impeccable
Everyone I spoke to on the phone or mechanics that come to the house has a professional and positive attitude. Keep up the good work.
Would not recommend. They delivered oil when they were told none is needed. There still was 1/2 tank left of oil.
Great fast service during covid-19 and both servicemen were extremely nice, friendly and cautious wearing masks and gloves. Thank you.
BEWEAR!!! Price gouging company taking advantage of seniors!!! Just horrible!
We had issues with the burner and they were able to fix it the same day and were super friendly and helpful about it
Very Pleased with Meenan oil Company and their Professional Staff and their Technician crew. Would Definitely recommend them.
This is the worse company I ran out of oil twice already I have to call them 3 times to get oil and now I’m here at 5 am freezing without oil. Who wants to do business with a company like this?
Excellent company to deal with always helpful and full of the correct knowledge..
Had some questions on the new programmable thermostat. Guy came and was patient and informative , answering all my questions. Great service!
We have a contract.. never late on payments..we were low on oil they never showed up…3 days later we have no oil…and they are to busy to bring us oil…time for a new oil company
They were there for us when we needed them. They even arrived earlier than expected to help us during the freezing spell we were having. An excellent choice.
The technician is very professional , patient and carefully. Meenan and the staff, help and support us a lot, thank you so much!
Just back from vacation, raised heat level and burner started leaking water. water alarm sounded. Called Meenan and they came within a few hours and the burner was repaired within an hour.
Courteous and accommodating. They understood our busy schedule and were able to provide us assistance. Great people and great work.
Quick response to a boiler problem. Tech was here in under 90 minutes. Courteous and competent guy. Was up and running in under an hour.
Meenan provides great service. Always on time, no over charging, and very courteous. It’s a pleasure to do business with.
Meenan, Burke, whatever they call themselves STAY AWAY. REPEAT STAY AWAY. They charged me 2.99 / gallon when the going rate was around 1.60 a gallon and only reduced to 1.99. …
The service department is exceptional! The office leaves alot to be be desired.
I discovered my furnace was leaking a lot of water. Meenan sent a tech out the same night and he isolated the cause quickly.
Very reliable company . The added services such as Hvac repair is a great benefit as well
Technical was throw and fast. Informed me of the problem and proceeded to fix it along with a tune-up. This is why I’ve been a customer for more than 50 years.
Had no heat. It took a long time for the service guy to get there. But once he was, he was quick and and efficient. Had my heat up and running in no time.
Excellent service second to none
Professional and courteous. I have been with Meenan for many years and highly recommend them.
Always excellent consumer service.The company is off charts.The service people on oil burner ( John ) best I ever used.The a/c service man came today check on Central a/c for summer.I recommend Meenan any chance I could.
had no heat/hot water called around 8 am ,,ann marie said i’d be serviced by 2 pm,joe the serviceman showed up early afternoon and solved my problem,,very professional and competent thanks
No heat or hot water, Tech Joe L Jr showed up Quick! He was thorough, experienced and fixed the problem with no hesitation. Joe L Jr deserves a raise!
I was just told they don’t have anyone to service my burner until february….this company deserves to go out of business!! For all of you looking for a better deal go to Slomins
Technician came, was professional and courteous. Although the problem needed more troubleshooting the following day, the experience was great.
Identified a defective oil tank gauge and replaced it quickly. Excellent service!
I called not to renew 2 days before the contract ends and they charged me $399 early termination fee. Worst of the worst.
We called for a no heating call on Friday night. Their technician Joe came out assessed the issue and fixed our problem. Was clean and professional.
This company wastes a ton of money sending out mass postcard mailings, and prices are high compared to other providers. If you become their customer you are paying more for oil… to pay for all the marketing letters they send to the whole region!
Angelo the technician was great! Very personable and helpful. Happy he was the one to be placed on the call.
James #188 was excellent. Within 3 minutes he diagnosed the problem. He was polite, friendly, courteous and very knowledgeable. A pleasure .
Check valve on boiler got stuck in the open position, flooded basement. Brian Z. came to the rescue (again) and we could not be happier. Brian, thank you, thank you, thank you!
fantastic company,
fantastic service,
they’re there when I need them, …
This is the worst Oil Company on Long Island we are on automatic delivery they forgot to deliver the oil took several phone calls to even get there attention, ended up with frozen pipes, on my last call there customer service rep Miguel hung up on us. STAY AWAY from MEENAN OIL
Brian was our service technician and was very professional and knowledgeable. I’m glad we switched over to Meenan.
The customer service this company gives it’s customers is fantastic the deliveries of oil are always there before you even call automatic delivery system works great and the service end of the company is amazing prompt complete and correct thank you for the excellent experience .from John Messina
We had our burner go out on Thanksgiving- The technician was prompt, intelligent, courteous and able to get us back up and running in a half hour. …
Haven’t had heat for days, they came and dropped off oil and left before making sure our heat was back up and running. It isn’t. They also kept me on hold for over two hours. Employees are rude and they are outrageously overpriced.
Signed contract on tuesday Aug 20th they said we’d get 1st delivery thurs aug 22nd no delivery so we called then they said tomm which would be yest the 23rd and what do you know still no delivery!!! Do not sign a contract with them!!! They’re a JOKE!!!
Excellent service. Technician came earlier than expected which was good. Diagnosed and repaired the unit. We are warm again.
Prompt response to my problem. Technician was on time, knowledgeable, polite, he corrected the problem and the repair was completed in approximately one hour. Thank you.
Heat unexpectently went down just as it started to get cold. Called Meenan and tech arrived that day. Back up and running in no time and at no cost. It was all covered under my service agreement.
Technician was friendly and diagnosed/fixed the problem easily and speedily .. Thank you for a great experience and getting my family hot water extremely fast!
My service representatives was awesome
I couldn’t believe i got an appointment the same day the service representative was knowledgeable and he was courteous.
100% satisfied. Thanks Meanan
Fair price and knowledgeable people
just like all companies, there are bound to be issues that may arise from time to time, but the route in which they choose to resolve these issues is a testament to the kind of company they are; there are projectors that might project the …
Highly responsive and knowledgeable technicians. Due to flood and no heat, responded right away even though did not have service contract. Highly recommend.
The technician was very knowledgeable and explained to us that the boiler was making the unusual noise due to the cold weather. He was very polite and courteous.
Very high prices for both oil delivery and service contracts. Unrelenting phone calls after pricing contract expires AND after I told one representative I was shopping around and I would contact them if I wanted to continue my business with them.
Met commitment for time block to show up.
Constant communication on when technician would be arriving.
Technician was very patient in answering questions I asked.
Diagnosed problem quickly and made immediate repairs.
Had a emergency with heat not shutting off. They came well with in a 2 hour window. Service completed with in 30 minutes. Problem resolved. Thanks for the late night excellent service.
I over paid last month because i forgot i was in auto pay and paid my bill. I just got a letter 2 days ago saying i didnt owe this month because of that over payment but they took the money from my account anyway. Did you think i wouldn’t …
My Meehan service provider, Frank was through knowledgeable and efficient. He performed a number of tests to insure the boiler was running at best efficiency
The customer service rep kept me up to date when the technician would arrive and when he did he was professional and explained how he would correct the problem. A great job overall
Employees are rude, and there prices go up every year. They make current customers pay more to get new customers to sign up. Trying to cancel with them even a day before contract is up costs 400. Stay away from this BS company
I spoke to someone last year may about renewing my contract, but I guess it wasn’t renewed, but they sure did renew service without contact almost 300 for one year! now my point to the comment I work in a commercial business with out …
Heat went out on a Sunday at 830pm, they were at my house by 930pm and fixed the issue and out by 1015pm. Fast and courteous! Great service!
Have been with you since I moved in 1973! You have always provided great service, even in emergency, you come within few hours! I thank you greatly for your service and wonderful technicians!
We have been with Meenan for 3 years and we’ve suffered through their inability to keep appointments, their overpriced but “reliable” service, but as of today I have officially had it with them. Market rate is $1.38/barrel today and what …
Meenan has always responded quickly whenever I have called. I have been a customer for over 45 years. Their Customer Service reps are professional and always very helpful.
Worse place ever. They charge a thru the roof price for oil and sell you on a oil contract only to find out nothing is ever covered they say free till they get to your house then it starts turning in to a huge deal. DO NOT SIGN A SERVICE CONTRACT HERE. Then to top it off they have the worse customer service
Rob is not a customer is a staff please be aware people they will try to get you into something you did not even accept.
Run your credit without your permission!!! Red flag 🚩 …
Had problems with my heating last night ( was a Friday night) Called the company service line, the guy came within half an hour, fixed the issue in 20 min. Very quick and effective.
My family has been a faithful customer of Meenan Oil since 1950!
They are always courteous, helpful and reliable.
It’s my impression this company provides excellent customer care. They’re professional and offers good value relative to all that’s included in the contract.
Meenan service tech, Jim, was great – gave us good boiler advice and did a thorough job of tuning the boiler and HW heater. Service date = 12/26/18
The staff at Meenan are Friendly and accommodating.
Zero Stars. Called them 3 days in a row for oil delivery – oil tank down to almost empty – BUSY SIGNAL ALL DAY AND NIGHT. What if this were an emergency? No Heat? Frozen pipes? It’s been in the single digits last few days. Will look for new oil company when contract is up..
The technician was professional answered my questions and friendly.
Techs Jim and Bobby did a great job repairing a slab leak in my heating system. Skilled, efficient and courteous. Very pleased!
When in time of need, Meenan always comes through!
They are always quick and courteous.
They offer many services for your home besides heating.
I can strongly recommend them.
I had no heat or hot water. The serviceman was at my door within an hour of my call. He knew exactly what to do , and the boiler was running again. Thank you for the great service.
Hello, The service was excellent as usual. I don’t know the mans name but he came in the time frame and did a tune up on the furnace, He was very careful about being neat and Explained everything he was doing , Thanks for your prompt help,
Brian was very professional and nice. He checked the attic trying to find evidence of water drops creating the dripping sound in one of the bedroom’s air flow window. He also checked the basement HVAC system for any unusual situation. …
Woke up yesterday morning with no heat. Called and within 1 1/2 hours, the technician showed up. Took him a while to restore heat, but I was very appreciative that he showed up without us waiting too long.
I highly recommend the service contract. I had a minor issue with my burner and a few hours after my call I was taken care of. The service was friendly and they did a great job.
Horrible company. The customer service is the worse and very unfriendly and only want to take your money. I had 1 week until my contract ended and had just under a half tank of oil. Told them I dont need anymore oil at the high locked in …
We have NO HEAT AND NO HOT WATER. We were told we would have an emergency delivery shortly and then when no one showed up we called again and they told us that we would have to wait and that they weren’t going to come now! I have a sick old …
semi emergency … water leaking out boiler back pipe, because (I suspected) expansion tank was shot, and pressure 30-35 instead of 20 …
Meenan’s techs are professional and friendly. They explain what the issue is thoroughly and provide a solution on the spot. They come on time which is not something you find in the oil industry. We will never switch.
To the driver who started Blowing his Air Horns at a Special Needs School Bus,
Thank You for reminding me of the times I have been Stuck behind One of your Company’s trucks because your coworkers could not pull up & Over 10 feet or closer …
Trying to cancel my contract the day before it expires. I was on hold for close to 10 minutes. When the representative heard the reason for my call, she placed me on hold again. Still waiting for a rep. Dishonest move, overpriced, and inaccurate.
I have been using their services almost two years .I have been very happy with them, when ever I have an issue I called them and they are there they take care of the issues and they always fix the problem without any delay. Thank you Meenam
We woke up to No Hot water. We called Meenan and said they would send a Tech within 4hours.
The excellent Tech was here in less than hour and fixed problem. …
Be Weary of Ceiling Price Plan. This plan is supposed to fluctuate with the market with a max price. I signed up for a price ceiling plan the past 2 years. Last year the price fluctuated with the market, but this year they price gouged …
After instructing to not deliver oil they actually did. This is after they told me that I was “on hold” and I wouldn’t get any oil. I told them to not deliver
anything but they went ahead and did! The woman on the other hand said, well I …
Called because we had no hot water. Service was excellent. Tech called when he was on his way to tell us when to expect him.. Very friendly, neat and informed service man. Fixed the problem quickly. We are back to normal. Thank you.
They were excellent the first year…. once it came time for price renewal, customer service was non existent. Good luck getting a return phone call. Several times I’ve left messages and never received a call. It’s very frustrating.
Company will use any tactics necessary to raise your price and hope you do not realize – double talk when on the phone with you and then not care to try and help – even with them “helping” they wanted to be almost $1.00 more per gallon than …
The worse experience ever. As first home buyers, we were excited to sign up. They promised to deliver an emergency drop of 10 gallons before a cold week-end (below 30 F) because the tank was completely empty. The inspector came and said …
During the cold month of February and our boiler acting up,we called to have a technician come look at it. We were told someone would be there between 3pm – 9pm. Well it was much earlier than 9 when tech Brian showed up. Brian was …
They must diagnosed a problem 3 times. Broke a thermostat. Sent us wrong bills. Over charged. And will not call us back. Been leaving messages for 4 months now.
What I thought was no big deal could have become a “NO HEAT!” situation. The service line encouraged me to get it checked out. In the end, i required a whole new pump and seals… and it cost me nothing!!! Recommend this company whole heartedly.
Called with problem with oil burner at 530 pm on a Sunday. Technician arrived at approximately 830 pm. Fixed the problem and was very neat. Felt bad they work so long hours. Best service i had in years!
Terrible billing practices. Account was cancelled and they keep sending bills.
Update: They fixed the billing issue.
My family has been a Loyal Customer to Meenan Oil for years. I have never had anything bad to say about them, until now. Today we have run out of heating Oil. You may ask why this is the case? Well when we called the office Meenan disclosed …
I love meenan… they are really gr8. Chris, mike and technician came today for tune up are awesome….. chris gave us best price for heating oil and even at late night (around 9 pm… wow) mike called up and scheduled inspection and …
i am a new customer for meenan, almost a year, live in east meadow, i so far do not have any major issue but i have asked many times that i want to see oneday how their system works when they deliver oil but so far i never had their …
Service was prompt and very efficient. The technologist was professional and following safety guidelines in reference to the pandemic.
I was very happy with the service and will continue to be part of the meenan family.
The only reason i am giving this company 2 stars is because they kept my oil tank full. High-pressure sales company, only care about making more money off of you. Contract terms are beyond me. Had an emergency no heat/hot water and had to …
STAY AWAY FROM MEENAN!!! They are the worst! Still waiting 4 weeks for a refund that Donna from insulation never processed (according to Roxanne from cust. service) . Had to keep calling and now I’m told i have to wait another 2 weeks for …
Service technician exceeded my expectations, he replaced my failing burner motor and also replaced the pump which was the reason for my initial call. In addition he gave both of my units a full servicing, answered all of my questions and gave me some helpful advice, a big thank you!
My rental house had a boiler that eas poorly maintained by the previous tenant. I’ve had the pleasure of working with Meenan service reps & technicians to deal with several issues over the past week. I definitely recommend using Meenan.
Issue 1: I don’t understand why it is so difficult to get a customer representative on the phone.
There is an emergency service that needs attention, but after 25min I (still) …
I am 83 years old, have a new 9k system and my house is sitting on 64. There is no customer service. The overall performance is non-existent and we are very dissatisfied. Based on the previous negative reviews on Google I feel much more justified. Stay away from this company ,
I was very happy with Meenan’s emergency services. The very nice repair man came at 10 pm and fixed my oil burner leaking water pipe. Thank goodness!!
They suck! Website, payment method, and if you love that thick heavy long island accent accompanied by a do nothing attitude in their service department then this is the company for you. Prices are through the roof for oil, they had to come …
Thank you so much for coming to my rescue , the phone agents were so friendly and understanding about my situation, they called the service department for me , talked to the service department thru me , they really helped me out and put in …
I hate writing negative reviews but had the worst experience with this company. Don’t sign a contract with them, they trick you. 500 dollars to end contract early. They deliver over 800 dollars worth oil coming every 2 or 3 weeks when the …
Its my 2nd year with Meenans. my 1st year was ok, no major issues, price was good and I even had extra service done on my boiler. My 2nd year, not so great. 1st of all prices went up even though price of oil in general has dropped. I …
The most horrible company ever. I just purchased my home in Sept, never had any experience with oil moving from NYC. The way they advertise their company is that they are family owned and operate. I love underdogs and will support mom & pop …
We had a few experiences in our home and this company has been A+ plus to us. This evening we had an emergency and they came right away to our home thank you Jose for your time and services during this difficult time were in Thanks Jose for today .Thank you Meenan for ur outstanding services .
I didn’t have heat. Exactly today, that we got some snow and the night was getting cold. I called Meenan and the technician arrived after 3 hours. 30 minutes of working and my house starts getting warm.
Thanks to Meenan
I’ve been a Meenan customer for more than 10 years. In that time, I’ve never had a negative experience. Every employee I’ve had contact with, from the representative that answers the phone to the technician who comes to service my oil burner, are courteous and professional.
On hold for over an hour for a service call. Finally promised a service call between 3 and 6 pm (10 hours after call) and then they didn’t show up. Now not answering phone.. I would think twice about this company. I am switching unless I …
Called Meenan to schedule an emergency refill and was hung up on twice. Their associates dont seem to know what’s going on or what departments work on which days because we were told someone would call us back by 9am and when no one did and …
Over a 30 year customer – shame on me. I got too comfortable until something didn’t seem right. Service folks didn’t write up complete calls and I had to prove someone was at my home with my receipt. Supervisor wasn’t exactly warm and …
Zero if I could. After much harassment about renewing we caved because we didnt,have time to shop around and it was February. The previous year they put us on a balance billing which never made much sense. They called 3-4 times a day for a …
Just got off the phone with meenan. I’m was trying to renew a service contract. I’ve was trying to negotiate a better ceiling price after telling him I didn’t like the price and that other companies were offering much lower pricing. He …
Used Meenan for two years – ceiling contract and full service boiler contract. Tech for the boiler both PM’s was great. Customer service in the office and by the sales team is horrendous. Ceiling rate went up 70% after the first contract – …
The telephone wait was long but when I got through, I was told of the
technician coming within the three hours window and sure enough John, who I know came shortly. The cleaning of the burners were also done
instead of coming back the following day, the scheduled appointment!
My boiler stopped working on Easter Sunday. I called Meenan at 5:30am and they answered. They had a repairman there before 11:00am. That’s great service. Thanks guys!!!
Wow. Meenan came today to fix a slab leak in my home. I’ve heard nightmare stories about the mess and expense of having a slab leak fixed. The technician that did the work, Brian, did an outstanding job. Brian clearly knew what he was …
Had a leaking hot water heater. Meenan service came quickly, assessed the situation and recommended courses of action. Technician was professional and courteous and quickly called in the situation to Meenan Sales, who came by that day to provide more details on remediation.
I have tried 5 companies on Long Island, all provide better pricing than Meenan. They lock you into a contract and game over! Since I refused to renew my contract after the year term, they made 3 deliveries in 3 months to fill my 1000 …
They are excellent! And always prompt!
Super fast and amazing service. I’m very happy that I chose Meenan over the other oil companies. I had oil leaking from my boiler and they came extremely fast to fix the issue and clean up the mess.
We are sooo grateful that Meenan was able to send a very competent, kind repair man to repair our boiler! It was less than 10 degrees last night at 4:30 a.m. when our boiler had a major malfunction which caused major problems with the …
Oh my God! Thank you for Meenan. We had a burner fire last night, and we had the best technician come to our door!
John 07 was a lifesaver. So professional and courteous with our fire.
He got everything up and running! Best of Meenan
Our fixed price automatic delivery contract expired and as we were negotiating with new companies as well as Meenan for renewal, their truck shows up and fills the tank without our permission. Meenan charged us $3.30 on the invoice for 190 …
They have let us run out of oil 3 times in a row when we have a contract with them for automatic delivery. This is how they treat my wife and I on Veterans Day, which she happens to be a vet. Way to look after the ones that volunteer there lives for your freedom. Meenan you guys have to get your act together big time.
Was our first service call since we moved into our new home and it was a pleasure from the phone call to the service Tec. Being Thanksgiving week I thought for sure I would be waiting days, nope .. I called mid day and had a Tec at my …
I needed some service work on our heating system and the techs came in and did a superb job. They went over everything, repaired or replaced what was needed and even did really neatly done routing of the wires and pipes. Outstanding in every way.
Went into a service plan I was told it was cheaper ended up being outrageously expensive. Not to mention once the service plan was over they came to fill my tank and literally barely put anything in. Ran out of oil this was in April. Had to …
I have had this company for many years I’ve been very satisfied with the service, now it is Sadly ALL about the Customer’s $$, rather than the Customers ! They sure call you to renew that service contract, but that’s where it seems to end, …
Horrible. I never write reviews but I feel compelled too. Never a problem before we switched to meenan. We like the idea of the service contact and got the cap rate. I have had 3 deliveries in the past two months. They came theee days ago …
I have a service contract with Meenan Oil. I called during this Covid 19 epidemic for a slight fuel leak dripping underneath the blower motor onto the concrete floor. The Meenan tech responded promptly and was wearing all of the necessary …
The gentleman who worked on my boiler was quick, clean and informative. Showed me a potential problem with my tank cover and how to correct it. Meenan service people are always great. The young man who came wa exceptional. Thanks
Unfortunately I made a contract with Meenan for 2 consecutive years and now i regret it! They always gave me the cap price on my oil deliveries even if the market price was lower, worst customer service EVER, they don’t let you talk and …
service was prompt and knowledgeable. Our AC was not working during the heatwave, we called around 2pm and meenan was able to sent someone over to fix the system in a few hours. They saved our day!
Update on below – cost me almost $100 in logs to keep fire going, my wife and I both had to take 1/2 day off work, and it took 47 hours from first call to final resolution. Can’t imagine what my electric bill will be since we had heaters, …
Have had Meenan 3 months. 3 service calls. First 2 went well. Easy fixes. Third one yesterday they sent out a Tech with 20 gallons to hold us off till tomorrows oil delivery. 11/08. Their date was 11/12 then on another call 11/20!! Never …
My entire experience with this company has been aweful! I went with them because thats who the previous homeowner used. I buy the service plan but they won’t come service it without charging. Twice I tried to service with them and it keeps …
I just renewed with this company in the beginning of January. they came to check my boiler . i had to pay five hundred for a boiler part they said had to replaced. That is not the problem. On the contract I signed they are suppose to …
We had a great experience with a Tech named Frank#128. He was efficient and quickly diagnosed the issue and fixed it. The Tech was pleasant professional and very polite. I hope the entire company is like this gentleman. Please give Frank a star, he has earned it.
My service technician, John, arrived within the time frame that I was told. John was extremely knowledgeable and not only knew exactly where my problem was but then in a understandable explanation told me exactly what my problem was and …
Service call was answered promptly. Repairman arrived on time
Thermostat problem discovered quickly. New one installed in
15 minutes. Oil burner checked out as problem free. Great job
The Techs are professional and explain to the customers what happen or why the boiler stop working. This is one of the reason I stay with Meenan I feel confident that they will fix the problem no matter what time of day it is.There customer service has also been topnotch.
Their burner service is excellent, but the people answering the phones give out wild appointments times. I called in August to have the yearly burner serviced, but informed November would be the date. I indicated to the representative I was …
Been a Meenan customer for decades. They came out right away to repair my AC during this heat wave even though I don’t have a service contract on it. They bent over backwards to make sure I was satisfied. Great customer service.
I switched from Slomin’s to Meenan some years ago and have never regretted the move. Meenan’s techs are professional, skilled and overall nice guys who get the work done efficiently. Meenan’s service contracts are a great value – they …
Meenan has over charged me for 1.5 years . The rates they offer are $.30 cent higher per gallon for locked in rates than I have found anywhere. The customer service dept feels since they have 20,000 clients your not important . You can have …
Bob was an excellent technician and did an excellent job on our service. He explained everything in detail and was very thorough.
I have been a Meenan customer for over 40 years. As always the technician arrived quickly and was knowledgeable and skilled. My only dissatisfaction was with the 10 minute wait time on hold waiting for a customer rep to answer my call.
I contacted Meenan because I had no hot water. It was approximately 8pm on Thursday. The gentleman on the phone waa very nice. He told me he would send a technician to my house anytime between now and 5am. Thankfully they called me …
Prices are decent. I have been a customer for 3+ years, because I like the price ceiling they give you, and because they have a monthly payment plan, so it makes budgeting for oil a bit easier. …
I have been a Meenan Customer for 6 years in two different homes. I have had my ups and downs with service and repairs, but overall I was satisfied with company as whole. Unfortunately, this year I received no letter or phone call to alert …
While the staff at Meenan was always professional and qualified, I recently learned they have a very bad policy in place. I sold my house last week and had to get a reading of my oil tank for the closing. Even though my last bill for oil …
Meenan is a Class-A outfit that goes above and beyond to keep you happy. I have been with them for over a decade and am very happy with there all their repair guys to their personnel that answers the phone calls. I highly recommend them.
Meenan remains highly reliable with very good customer service. The family home on Long Island where my mother resides has probably used Meenan for a couple of decades. This week we had an oil odor in the house (was probably from the …
We used to buy oil on the spot market believing we were getting a deal. Having a contract with Meenan gives us peace of mind and excellent service that you can’t put a price on. Routine maintenance is anything but routine. Complete tuneup …
The last thing I needed during this social distancing was to have a problem with my heating and hot water. I had no choice but to call Meenan. The service man came into my home wearing a mask and gloves to repair my boiler. He was polite …
Stay Away!!!
Read the reviews carefully before signing up with Meenan.
They failed to show up on a emergency heat call for 48 hours. They also tried to …
I have been a Meenan customer for 11 years and have never experienced the rude customer service that has been mentioned in other reviews. I speak with them several times a year and have always received professional courteous assistance. …
Meenan has one of the best services. Everyone that works there are very professional and polite. I would like to thank everyone that works at Meenan and especially Joe150. Joe150 was very knowledgeable and was able to solve my boiler problem quick and efficiently. Once again thank you Joe150.
I would highly recommend getting service done by Meenan. When we made the initial call an appointment was made right away. The tech came (James) told us what we needed and they ordered the parts. From initial call to work being done took …
3/17/20 Meenan calls to schedule a burner tuneup – FANTASTIC _ very proactive – like car maintenance ! So thrilled ! Other companies didn’t do “tuneups” – claiming any ” service calls ” was the tuneup. So thrilled with Meenan !! …
I found out at around 6 PM that i didn’t have hot water. Checked the tank and it looked empty. I called Meenan and they said i should have about half a tank and wasn’t due for a delivery until september. She said she would set up a delivery …
I have no complaints about Meenan. They are quick to fix any situations that arise and I have only dealt with amazing customer service. They are quick to come when I call, even on New Years Day when we didn’t have heat, they were there in …
On multiple occasions I have needed to call Meenan in a hurry because of issues with my 50 year old boiler and when my wife was home with the newborn baby and the heat went out at around midnight, they were there in an hour with someone to …
Calling Meenan is a painful experience and requires about 20-30 minutes at most times in order to get a human on the phone. There is clearly a limited number of receptionists answering the phone no matter what time of the week or time and …
Fantastic service. Clean. Kind. Explained the entire process perfectly.
I would highly recommend Meenan Oil for stepping up and doing the right thing by helping my 88 yr old mom out. We had a new oil tank Installed 4 years ago, some trouble occurred and Meenan and their installation division Milro Group …
My contract was coming to an end when I received an e-mail from another oil company with a much better price per gallon for oil. I called Meenan before renewing my contract and asked if they could match the price. They said they couldn’t. I …
For the last forty plus years Meenan has been our choice for boiler service/oil needs. They never disappoint. From friendly and helpful customer service representatives to their experienced and knowledgeable service technicians–they deserve five stars!
As always, Meenan delivers. I love that I can call them at any hour of the day & someone will come out. They explain what is wrong & what needs to be done. Their repairmen are always courteous and clean up after themselves. I have been a customer for 20 years and would highly recommend Meenan.
Meenan helped me with my hot water heater the same day/night. Technician arrived and completed his work in under an hour and did a great job fixing the problem. It was great they were able to come so quickly and on short notice during these tough times.
We’ve used Meenan for 24 years after switching from another company. Their service personnel are very well-trained and calls are responded to quickly. Oil prices are a bit more than “cash on delivery” companies, but obviously it is because …
Meenan,s technicians have always been the best. A recent visit to fix a problem with my boiler ended as usual. The problem fixed. Expeditiously, quickly, and without any hassle. The tech wore a mask to comply with recent virus rules. Best oil company out there, by a mile.
HORRIBLE SERVICE!!! At 7:50 a.m. I reported an oil leakage from the copper tubing line going from the oil tank into my home. Again at 8:20 a.m. I reported the same leak and having difficulty turning off the shut off valve. Jaimie said she …
I had a central A/C installed last April by Meenan. First the salesman sold me a unit that I agreed to and right before they were to install it told me he made a mistake and that that unit was only used in other states and told me the new …
I’ve been without heat due to a broken pipe for almost 12 hours. Tech came out last night and said someone would be here between 8-12. No one came instead they left us a voicemail saying that they’d reschedule for Wednesday morning. Just …
Had to have an emergency call on a sunday because we were getting weird smells and some smoke. Meenan arrived in less then 2 hrs. Brian our technician was really nice. not only explained what our issue was but what we needed to do to our …
The service call was later than the scheduled appointment with NO communication. Since it was already an hour after the scheduled appointment and it was already evening we wanted to know the new expected arrival time but was told by the …
I have a Gas elite protection program with Meenan, they offer one of the more comprehensive gas heat protection programs. I’ve never had to use it for an emergency, but they come out and do yearly service and are always prompt and …
Joe Sr. Tech#175 is the best in the business. I know!!! I have been a home owner for 17 years and have had several people come to my house to take my money. Joe Sr. Meenan Tech 175 treated my home (My furnace) like his own!! It’s great to see a company like Meenan hire old school guys that care about quality
I used Meenan for almost 12 years for oil and service
First off getting a tune up of your system will take 6-14 months. They are that …
Great service. My boiler wasn’t working and out of all days it was New Year’s Eve I called for service first thing in the morning on New Year’s Day. And the lady told me . You don’t have to wait. We can send someone now . I felt bad for the …
Not responsive!
Caused me frozen pipes due to no heat in the house.
Meenan has amazing people that work for them. Whenever there is an issue, starting from the person on the phone to the tech that come out to my house is very friendly and patient. The techs are simply the best. They always show up when they …
I’ve been with Meenan oil for over 20 years and I’ve notice customer service started to go downhill after the COVID. When I call to have my oil delivered, I never waited more than 1 min to speak to a live person. Now I can’t speak to a person after waiting literally 45 mins on the phone. This is ridiculous!!
Excellent. First time home buyers and our experience has been great. We needed service on our boiler at 11 at night and Joe (tech #150) came out within the hour and was very pleasant and knowledgable. He did a fantastic job. Also, the …
I am updating this review to 4 star. I was contacted by a supervisor at Meenan and they were able to set an appointment closer to today and take care of me. …
Meenan is my Heating & A/C service provider. I am happy with their service department. They stand behind their work. I would recommend them to friends & family. 24/7 service
Been a customer for well over 20 years and I have to say Meenan has never let us down! I rarely have a problem thanks to their annual oil burner tune ups. But recently something malfunctioned. They got here quickly and got everything …
Meenan showed up two hours after my call on a Sunday morning. I have a yearly service contract with them. They replaced water tank and few other parts.
They resolved the issue. All work was covered by my yearly contract. …
I’m very happy with the service I received today and every time they responded. Everything was in my contract so no out of pocket costs. They are always fast, but in a pandemic I thought I would be waiting a long time to get a tech out to …
After our power had been out for 4 days from the tropical storm, our oil burner didn’t kick back on when power was restored. I called Meenan and with 2 hours a service man was at our door. Not only did he fix the problem, he also did our yearly service at the same time. All safety protocols were followed.
In these times safety is a two way street. Service person came in with mask as we were wearing as well. All was wiped down prior to arrival. As far as service it was unfortunate for us we did have to call twice, in one day, but for …
I have been with Meenan for over 30 years. The staff is always professional. Any time my system is not working I simply call them ans service is sent fast. I had service the other day and I have to complement the technician who came to …
I never write reviews but just wanted to share that after signing a contract, they found an issue with one of the thermostat . They ended up breaking the whole heating system and when they came back saying they cancelled my contract . Hear …
So far, so good. We just moved in and signed a contract with Meenan for oil delivery as well as service. Our first routine service including a new programmable thermostat was set up for about 3 weeks. However, a few days later the …
Meenan is always there if any problems and quick to send a service person.
The Meenan serviceman arrived a little early: no waiting!!😄 He was respectfully masked, very polite and friendly. He accomplished completing the annual maintenance and the adjustment to my water heater that I requested. Everything went smoothly. I’m a happy customer.! …
I usually don’t do bad reviews but they deserve it and I don’t believe people should use their service. So I signed a contract for $155.00 a month for heating oil for the year at the end of the year they charged me all the extra unnecessary …
I have been using Meenan Oil for my oil delivery contract and service contract on both our heating system and air conditioning system for more than 10 years at two different homes on Long Island. The service, when needed is always prompt, reliable, professional and they show up! They are a great company to work with!
Meenan is very professional, knowledgeable, does a great job, and is trust worthy. Joe is amazing!
I usually don’t do bad reviews but they deserve it and I don’t believe people should use their service. So I signed a contract for $155.00 a month for heating oil for the year at the end of the year they charged me all the extra unnecessary …
Last night had boiler problem at 8:30pm. By 11:00 Brian was at our door and by midnight, all fixed!!
I even got a lesson in the mechanics of the system.
He was great and meenan is great.
Woke up with no heat the other day so I called Meenan. I expected to hear they would get here the next day. They gave me a window of time for that day. Sent someone here on time and he fixed it right up. …
Excellent technicians who provide professional service and ALWAYS get the job done right the first time. Brian Z#155 and Jim J#182 are second to none!!
The company will not communicate with you after signing a contract. When I made an annual service appointment, I asked the representative to please contact me regarding contract renewal. This never happened, nor did I receive a voicemail, …
Not happy. Waited all afternoon for a burner cleaning. Made the appointment weeks ago for the only day that fits between other work being done. Called them 2x to be sure they were coming. Was assured they would show up. 30 minutes later …
I was very pleased with Meenan service team. My oil burner stopped working and needed the installation of a new burner which Meenan acted promptly and had the burner installed in 48 hours. Great job and service all around. Thank you
The Meenan technician failed to inspect my upstairs zone for proper functioning of the heating system during tune up/maintenance call in summer. …
Meenan provides excellent service. They answer phone call and provide great service. I would highly recommend Meenan.
Mike McBride and his service was all I ever needed. From completing the initial quote, to getting permits and finally installation – the process was seamless and super fast. Thanks again Meenan!
My boiler went out at 4pm for no heat , i called back at 8 pm for an update and was told that I was next to be serviced, 2 hrs later I called again just to be told that I have 2 other call ahead of me now. This company is so unorganized …
I usually don’t review companies but I had the absolute worst experience ever and really needed to share. …
I have been a Meenan Customer for 13 years now. I want to thank them for the amazing service I always receive. The customer service is awesome. The techs are even better always there when I need as well as being courteous professional and friendly they are definitely trained in there field.
Thank you
Service dept. is sketchy at times, waiting for a long time. Delivery is perfect.
Great service
Email alerts on pending deliveries
Emails with general suggestions …
I have been a satisfied Meenan customer for about 50 years, both in my current home and in my previous home. I have not had any problems with service and the technicians come at all hours, even during the night. I receive oil deliveries and …
We purchased our first home last year and signed up for a service contract. Since signing up, they have been to our home numerous times for service. They are always very responsive, the technicians are professional, and they always resolve the issues with our older boiler. I highly recommend Meenan! Thank you for being so reliable!
the MEENAN MAN CAME HERE AND WOULD NOT TOUCH MY OLD FURNACE. HE SAID MEENAN WOULD NOT SERVICE IT NOR PUT IT UNDER THEIR CONTRACT AND LEFT. SO I GOT ANOTHER LOCAL COMPANY TO COME AND THEIR MAN WAS HAPPY TO WORK IT OVER. HE DID A GREAT JOB REPLACING A VERY OLD RUSTY CIRCULATOR AND MORE, STEWART LEWIS HUNTINGTON
I usually never write reviews. This company was very inconsiderate. I lost my dad a few months ago and never really dealt with paying the oil bill other utility bills. Didn’t realize the contract with them ended in December. Meenan never …
they are reliable and there service is excellent i have called at 3am an i had a service man arrive within the hour never hassled you about your bill
first i would like to say the techs who come to my home over the years are well trained and professional.however i signed a contract that established a ceiling price.I was told if the price of oil went down my delivery price would go …
I’ve used Meenan for more than 30 years for both business and home. They’ve always done good, prompt serviceand timely deliveries.
Update:. Meenan called me today (next day) to reschedule service to this coming Tuesday. I appreciate the quick response and moving the appointment up to this coming Tuesday. …
Good and knowledgeable technicians. The company comes in decent time and very professional. Will definitely recommend them to other people.
Long-time customer. Would NEVER change. Meenan is dependable and consistent with fair prices. Their service technicians are professional, friendly and reliable. Having Meenan’s service contract has removed the heating concerns I experienced before using their services. Highly recommend this company.
I did not renew my contract after 40+ years of service. There was an over payment on my account that has not be refunded. Been waiting since 12/3/22 when I requested it and moved on.
So Im actually commenting on behalf of my 82 year old grandmother who has been a loyal customer to meenan since 1973. Today she was charged $5.77 a gallon for 181 gallons of fuel! Not to mention when i called initially their rate was 4.29 …
My experience with Meenan services is very good. Called for sevices on two different times and they came the same day. Customer services and technicians are nice and willing to do their best.
Keenan is great! Great packages for first time homeowners, with excellent explanations and patience with owners understanding! They are friendly and straight forward! We love being Keenan customers!
If I could give zero stars I would. Terrible customer service. They fail to communicate the fact that the service contract renews itself every year and they automatically bill you for it. When I realized this a few months later they refused …
Guy was great and took care of my water heater incoming pipe leak issue quickly and even tried to soak up the water from the bare floor. Just wish he had wiped his feet better before using the basement stairs when coming in.
I have been with Meenan since 1967 and have always been satisfied with their service, helpfulness, friendliness and expertise. Their phone staff is pleasant, knowledgeable and eager to help as well. Keep up the good work!
Meenan is the best, no ifs, and or buts. They always answer the phone 24/7 and deliver oil when needed. The most important aspect of any oil company is their service. The technician who works on my system is without equal. He is …
No heat yesterday on the coldest day of the year. The service customer service rep advised that they could not provide a time range because of the large amount of calls but would have a tech to my house before the end of the day…..which is …
I just had a great experience with Meenan and I would highly recommend them if you need service or a tune-up for your boiler/furnace. Tammy was so accommodating with scheduling my annual gas boiler tune-up. The tech, Joe #150, was punctual and terrific. He changed some parts and it was all covered under my service contract.