We were forced to relocate to a new state for employment reasons, we tried terminating the contract in November (2022), December (2022) and January (2023), now we are in February and they still won’t work with us. We provided the necessary …
GIVING MEMEBER SOLUTIONS NO STARS AT ALL. SIGNED MY 5 YEAR OLD FOR MARTIAL ARTS. AND I BLAME THE MARTIAL ARTS TO USE THIS BILLING COMPANY. ITS A TRAP. NO COSIDERATION AT ALL. YOU CANNOT GET OUT THE AGREEMENT UNLESS YOU BUY OUT MEANING PAY …
tried to cancel my account SEVERAL times and was told they never received my original request. Even after I showed proof of original request backdating was still denied.
WORST COMPANY EVERY!!!! I SIGN UP FOR A Muay Thai GYM AND THEY NEVER SEND ME A DIRECT EMAIL OR NOTICE TO CANCEL MY MEMBERSHIP. NOW I AM LOCKED WITH THIS STUPID COMPANY FOR ANOTHER YEAR!!!! I TRIED CANCELLING MY MEMBERSHIP A MONTH BEFORE AND …
Members Solutions is a joke!!!! Its a scam an a half if I’ve ever seen one. Who makes a child thats 10 years of age sign a 3 year contract for karate? I hope this company goes bankrupt!!!!
Terrible terrible service. They charge for services that have never been received.
They are running a scam along with their parter businesses. STAY AWAY. DO NOT …
Worst service ever. Since I decided to move on to another company, MS has ripped me off with unreasonable service fees. Don’t let your accounts go away by attrition as they just took over 50% out of my check. I was with them for almost 20 years and this is how they choose to end things.
I had a 1 year contract which supposed to end in March and I found today April 1st that they charged me again even tough I never renew the contract. I’ll try to get my refund, I’ll be updating how it goes.
Horrible! If your signing up for Karati, make sure these yahoos don’t service that school. If they do, read all the fine print. Also horrible incompetent management.
This service double charged my account and refused to refund overdraft fees. I would not recommend this service. They were extremely rude to me when I contacted them regarding the issue and, basically, told me it was my fault. I wouldn’t even give them one star if I had the option.
Fraudulent. Attempts to charge for services not rendered. Companies who contract them and banks then have to get involved for overcharging or charging for services not rendered. Amith (a supposed manager) is incompetent.
Customer service is awful and the company itself is terrible. Make sure you cancel anything ahead of time with this company (know what you pay or cancel), they’ll try to milk your account with a ’30 day cancel rule’ that sure is not posted …
Wonderful company to work for. We take pride in providing exceptional customer service with an all in one solution for small to medium fitness/martial arts clubs.
Each new release of their software has failed miserably. They do not properly test their programs before releasing them to the public, then you get stuck with the glitches and errors and pass those along to your clients. I’m basically out …
This is the biggest scam i have ever had the displeasure of getting involved with. I have been trying to cancel for a year now and everytime i get on the phone with them they tell me a new reason for why I can’t. They claim they have a …
So overwhelming seeing all these comments after calling customer service. I will be leaving a review under the companies name I signed up too so future customers can refer to this, I didn’t think to look into “members solutions” before …
The only positive note of my experience with this company is that I will not have to hire a lawyer to defend myself in court because Massachusetts General Law already supports my defense. This company is trying to deny me access to state …
I’ve been a customer of MSI since I started my Martial Arts studio in 2002. Their team is top notch and extremely professional. I have first hand experience using many of their services including Event Manager, Volo, they also handle all of …
Horrible end customer service. They have an unwillingness to work with your customers with billing issues. One of my clients moved out of state and they would not stop the automatic payment for a two month period. I refunded the clients money to protect my own reputation!
I’m updating my review because Pete from members solutions reached out to me to help me solve my problem. He took care of everything so quickly and professionally.
I’ve never been more disappointed by the poor customer service and lack of availability for customers this company provides. After giving them the benefit of the doubt over and over for three weeks, I am still frustrated and begging for …
Terrible terrible customer service! MEMBERSHIP HERE IS A TRAP!!! If you sign, you’re committing yourself for 6 months without knowing it! I was injured while kickboxing in the first month, and so I went to cancel my membership, and they …
Stay away, far away. Do not ever sign an agreement with this company through another company or at all. Horrible customer service make you jump threw hoops to cancel agreements when told by at signing all you have to do is call to cancel. I …
Total scam!!! Worst customer service I’ve ever experienced!!! I will be convincing our local instructor to stop using these guys. I would rate it lower but apparently 1 star is the lowest rating. …
I wouldn’t even give them one star. Not only was I unaware that my contract was auto-renewing, but when I found out after being billed without my expressed permission, I was expected to pay an additional two months for being short a single …
Outrageous. Check the cancellation policy. They will charge you for service NOT RENDERED. Watch before you join a gym that they don´t work with them or you will end up spending a huge amount and countless hours on the phone while they lie …
I have been trying to cancel for 2 months. We moved more than 25 miles away and sent in the Documents to prove that we moved and they are still asking for more documents. I have gone back and forth with customer service for the last month …
I refuse to work with Member Solutions again. I signed my four-year-old son up for a martial arts program with a great martial arts studio, Harris Holt, but after a trial month membership the minimum membership I could sign up for was for …
Bill pay was seamless from my gym to member solutions, never had any issues. My card expired once, they called me promptly rather than letting my bill go delinquent. Overall, good experience!
I have never been a member or used this companies service and I can tell you that it’s a joke. I did, however, just get off the phone with Sara from member solutions on 5/2/16 at 11:30am. I learned that for the first 6 months of service you …
They auto renewed me without any notice. I Only had a one year contract and they just renewed with no permission on my part. I tried to call them today to discuss this and could not get a representative at all. I will be trying to call …
Awful, awful company. I had gym memberships for me, my wife, and two of our sons. Not only did Member Solutions double bill us for our first month (and never give us a refund), they continued to bill us AFTER we cancelled our memberships. …
This company has the worst customer service I’ve ever experienced. It took over a month and several phone calls for them to even send me the necessary forms to cancel my contract (which I never signed with them by the way, but that’s …
If I could give it MINUS star I would, the most horrible company ever DONT DO ANYTHING WITH THEM! It’s a ABSOLUTELY NIGHTMARE . I have contact the company since February of 2021 to cancel a gym membership, of a gym that I haven’t go since …
My kickboxing gym was taking forever to give me simple answers with respect to my file and billing, or take action to stop biweekly payments despite a difficult financial situation I am currently facing. …
If I could give zero stars I would! This place is horrible. My contract I signed plainly says a member can cancel at anytime for ANY reason without penalty. I go to cancel my membership and they say I can’t cancel unless under 3 categories. This has been such a pain.
I use this service at my job. I would put in web notes on customer accounts and then they would “disappear” or we’re “never submitted” so they requested I start making my requests via email. After making my requests via email for MONTHS …
As an emergency physician and community leader during the COVID-19 pandemic who requested to cancel to avoid exposing children to COVID-19 as I intubate COVID-19 patients daily, I was told no. They do not care about your children. The gym …
I’ve been a loyal member of my gym since 2016 and when Covid-19 started, I waited two months paying my membership FOR FREE without using it because I thought I would be able to go back. I froze my membership last month because it didn’t …
Absolutely horrible company because they don’t help with anything just focused on there payments. I took my son to a karate school and was advised by karate instructor/ business owner that they have a billing company that parents can make …
I had taken my son to attend a class at a martial arts school. They asked me to fill a form and without reading the terms and conditions signed a contract for a year. My son doesn’t want to go for the classes and so we decided to cancel it. …
I’m so glad I looked at these review to see I’m not the only one who thinks this business is terrible. If I could give zero stars I would. Trying to cancel my membership through them has been a nightmare. I also partially blame the actual …
Member solutions is attempting to collect a balance of over $700 after I informed a gym employee that I would like to cancel my account. I have not been to said gym in several months since I informed the employee I would like to do so. …
TERRIBLE experience with them. Tried to cancel my gym membership after relocating, called late November they said they would send me relocation forms to fill out in which they never did. I had to call them back in order to receive those …
Absolute nightmare to deal with. I have been trying to cancel my membership since March. I spoke with two representatives today to get a “relocation form” in order to cancel my membership. I have yet to receive it. Another scam business …
Horrible horrible experience. Please if anybody has the chance to avoid dealing with this company by all means do so. I literally have a broken ankle and meet the requirements to terminate contract due to injury, and they have continued to ignore me even when I sent them all the forms. Ridiculous.
Would love to put no stars. Customer service is definitely lacking. Called on the 28th of October to cancel a membership. Was talking to someone that told me that I had to give them 30 days notice. I was 3 days off and should have called …
Customer service is so not friendly nor helpful. They are not kind at all. As much I have been calling & trying to fix my account issues only one gave me a lot of information I wish I would have written their name down cause calling …
Terrible company. They are very expensive rate for service. After Covid lockdown, they were increase the rate and bad customer service. Also they are charge the service fee each customer from my business account every month. I just cancel …
Absolute horrible customer service. My boyfriend and I had to contact them to cancel our gym memberships. I had a very sweet girl helping me and had no trouble canceling, but he just kept being told that he couldn’t cancel his by a guy …
During the pandemic they called me and convinced me to downpay next year tuition and offered flexibility of starting anytime we felt comfortable. Then they canceled my account and refused to refund. They even refused to have me talk to their manager. So they just took more than $1600 from us and walked away.
We were forced to relocate to a new state for employment reasons, we tried terminating the contract in November (2022), December (2022) and January (2023), now we are in February and they still won’t work with us. We provided the necessary …
Hard to work with.
thieves
Scam.
TERRIBLE experience with them.
Horrible service! Impossible do anything a payment or contact a human.
DO NOT USE! Horrible service. Ending membership is a nightmare.
Never sign up with them…..they are thiefs. Worst of the worst
Terrible company with terrible process. Their response time for customer support is 3 or more days.
You can never cancel anything with them. Horrible Service.
plain awful, service from 1990. 5 days reply to support , 30 days for e-mailing agreement !
Awesome billing company. I’ve used them for years. Very dependable, competent, and friendly.
Just the worst payment company ever. Rude service, overcharge, almost impossible to cancel anything. So want to give a 0 star
GIVING MEMEBER SOLUTIONS NO STARS AT ALL. SIGNED MY 5 YEAR OLD FOR MARTIAL ARTS. AND I BLAME THE MARTIAL ARTS TO USE THIS BILLING COMPANY. ITS A TRAP. NO COSIDERATION AT ALL. YOU CANNOT GET OUT THE AGREEMENT UNLESS YOU BUY OUT MEANING PAY …
tried to cancel my account SEVERAL times and was told they never received my original request. Even after I showed proof of original request backdating was still denied.
Any company that uses them AVOID! All parents adhere!!!
WORST COMPANY EVERY!!!! I SIGN UP FOR A Muay Thai GYM AND THEY NEVER SEND ME A DIRECT EMAIL OR NOTICE TO CANCEL MY MEMBERSHIP. NOW I AM LOCKED WITH THIS STUPID COMPANY FOR ANOTHER YEAR!!!! I TRIED CANCELLING MY MEMBERSHIP A MONTH BEFORE AND …
Members Solutions is a joke!!!! Its a scam an a half if I’ve ever seen one. Who makes a child thats 10 years of age sign a 3 year contract for karate? I hope this company goes bankrupt!!!!
Terrible terrible service. They charge for services that have never been received.
They are running a scam along with their parter businesses. STAY AWAY. DO NOT …
Worst service ever. Since I decided to move on to another company, MS has ripped me off with unreasonable service fees. Don’t let your accounts go away by attrition as they just took over 50% out of my check. I was with them for almost 20 years and this is how they choose to end things.
I had a 1 year contract which supposed to end in March and I found today April 1st that they charged me again even tough I never renew the contract. I’ll try to get my refund, I’ll be updating how it goes.
Horrible! If your signing up for Karati, make sure these yahoos don’t service that school. If they do, read all the fine print. Also horrible incompetent management.
This service double charged my account and refused to refund overdraft fees. I would not recommend this service. They were extremely rude to me when I contacted them regarding the issue and, basically, told me it was my fault. I wouldn’t even give them one star if I had the option.
Fraudulent. Attempts to charge for services not rendered. Companies who contract them and banks then have to get involved for overcharging or charging for services not rendered. Amith (a supposed manager) is incompetent.
Customer service is awful and the company itself is terrible. Make sure you cancel anything ahead of time with this company (know what you pay or cancel), they’ll try to milk your account with a ’30 day cancel rule’ that sure is not posted …
Wonderful company to work for. We take pride in providing exceptional customer service with an all in one solution for small to medium fitness/martial arts clubs.
Each new release of their software has failed miserably. They do not properly test their programs before releasing them to the public, then you get stuck with the glitches and errors and pass those along to your clients. I’m basically out …
This is the biggest scam i have ever had the displeasure of getting involved with. I have been trying to cancel for a year now and everytime i get on the phone with them they tell me a new reason for why I can’t. They claim they have a …
So overwhelming seeing all these comments after calling customer service. I will be leaving a review under the companies name I signed up too so future customers can refer to this, I didn’t think to look into “members solutions” before …
The only positive note of my experience with this company is that I will not have to hire a lawyer to defend myself in court because Massachusetts General Law already supports my defense. This company is trying to deny me access to state …
I’ve been a customer of MSI since I started my Martial Arts studio in 2002. Their team is top notch and extremely professional. I have first hand experience using many of their services including Event Manager, Volo, they also handle all of …
Horrible end customer service. They have an unwillingness to work with your customers with billing issues. One of my clients moved out of state and they would not stop the automatic payment for a two month period. I refunded the clients money to protect my own reputation!
I’m updating my review because Pete from members solutions reached out to me to help me solve my problem. He took care of everything so quickly and professionally.
I’ve never been more disappointed by the poor customer service and lack of availability for customers this company provides. After giving them the benefit of the doubt over and over for three weeks, I am still frustrated and begging for …
Terrible terrible customer service! MEMBERSHIP HERE IS A TRAP!!! If you sign, you’re committing yourself for 6 months without knowing it! I was injured while kickboxing in the first month, and so I went to cancel my membership, and they …
Stay away, far away. Do not ever sign an agreement with this company through another company or at all. Horrible customer service make you jump threw hoops to cancel agreements when told by at signing all you have to do is call to cancel. I …
Total scam!!! Worst customer service I’ve ever experienced!!! I will be convincing our local instructor to stop using these guys. I would rate it lower but apparently 1 star is the lowest rating. …
I wouldn’t even give them one star. Not only was I unaware that my contract was auto-renewing, but when I found out after being billed without my expressed permission, I was expected to pay an additional two months for being short a single …
Outrageous. Check the cancellation policy. They will charge you for service NOT RENDERED. Watch before you join a gym that they don´t work with them or you will end up spending a huge amount and countless hours on the phone while they lie …
I have been trying to cancel for 2 months. We moved more than 25 miles away and sent in the Documents to prove that we moved and they are still asking for more documents. I have gone back and forth with customer service for the last month …
I refuse to work with Member Solutions again. I signed my four-year-old son up for a martial arts program with a great martial arts studio, Harris Holt, but after a trial month membership the minimum membership I could sign up for was for …
Bill pay was seamless from my gym to member solutions, never had any issues. My card expired once, they called me promptly rather than letting my bill go delinquent. Overall, good experience!
I have never been a member or used this companies service and I can tell you that it’s a joke. I did, however, just get off the phone with Sara from member solutions on 5/2/16 at 11:30am. I learned that for the first 6 months of service you …
They auto renewed me without any notice. I Only had a one year contract and they just renewed with no permission on my part. I tried to call them today to discuss this and could not get a representative at all. I will be trying to call …
Awful, awful company. I had gym memberships for me, my wife, and two of our sons. Not only did Member Solutions double bill us for our first month (and never give us a refund), they continued to bill us AFTER we cancelled our memberships. …
This company has the worst customer service I’ve ever experienced. It took over a month and several phone calls for them to even send me the necessary forms to cancel my contract (which I never signed with them by the way, but that’s …
If I could give it MINUS star I would, the most horrible company ever DONT DO ANYTHING WITH THEM! It’s a ABSOLUTELY NIGHTMARE . I have contact the company since February of 2021 to cancel a gym membership, of a gym that I haven’t go since …
My kickboxing gym was taking forever to give me simple answers with respect to my file and billing, or take action to stop biweekly payments despite a difficult financial situation I am currently facing. …
If I could give zero stars I would! This place is horrible. My contract I signed plainly says a member can cancel at anytime for ANY reason without penalty. I go to cancel my membership and they say I can’t cancel unless under 3 categories. This has been such a pain.
I use this service at my job. I would put in web notes on customer accounts and then they would “disappear” or we’re “never submitted” so they requested I start making my requests via email. After making my requests via email for MONTHS …
As an emergency physician and community leader during the COVID-19 pandemic who requested to cancel to avoid exposing children to COVID-19 as I intubate COVID-19 patients daily, I was told no. They do not care about your children. The gym …
I’ve been a loyal member of my gym since 2016 and when Covid-19 started, I waited two months paying my membership FOR FREE without using it because I thought I would be able to go back. I froze my membership last month because it didn’t …
Absolutely horrible company because they don’t help with anything just focused on there payments. I took my son to a karate school and was advised by karate instructor/ business owner that they have a billing company that parents can make …
I had taken my son to attend a class at a martial arts school. They asked me to fill a form and without reading the terms and conditions signed a contract for a year. My son doesn’t want to go for the classes and so we decided to cancel it. …
I’m so glad I looked at these review to see I’m not the only one who thinks this business is terrible. If I could give zero stars I would. Trying to cancel my membership through them has been a nightmare. I also partially blame the actual …
Member solutions is attempting to collect a balance of over $700 after I informed a gym employee that I would like to cancel my account. I have not been to said gym in several months since I informed the employee I would like to do so. …
TERRIBLE experience with them. Tried to cancel my gym membership after relocating, called late November they said they would send me relocation forms to fill out in which they never did. I had to call them back in order to receive those …
Absolute nightmare to deal with. I have been trying to cancel my membership since March. I spoke with two representatives today to get a “relocation form” in order to cancel my membership. I have yet to receive it. Another scam business …
Horrible horrible experience. Please if anybody has the chance to avoid dealing with this company by all means do so. I literally have a broken ankle and meet the requirements to terminate contract due to injury, and they have continued to ignore me even when I sent them all the forms. Ridiculous.
Would love to put no stars. Customer service is definitely lacking. Called on the 28th of October to cancel a membership. Was talking to someone that told me that I had to give them 30 days notice. I was 3 days off and should have called …
Customer service is so not friendly nor helpful. They are not kind at all. As much I have been calling & trying to fix my account issues only one gave me a lot of information I wish I would have written their name down cause calling …
Terrible company. They are very expensive rate for service. After Covid lockdown, they were increase the rate and bad customer service. Also they are charge the service fee each customer from my business account every month. I just cancel …
Absolute horrible customer service. My boyfriend and I had to contact them to cancel our gym memberships. I had a very sweet girl helping me and had no trouble canceling, but he just kept being told that he couldn’t cancel his by a guy …
Edit: The owner saw my review and immediately resolved my issue. I appreciate the swift review of my documents and refund. …
During the pandemic they called me and convinced me to downpay next year tuition and offered flexibility of starting anytime we felt comfortable. Then they canceled my account and refused to refund. They even refused to have me talk to their manager. So they just took more than $1600 from us and walked away.