At MCCU, we strive to make our communities stronger, our employees happier, and our world better. That’s our mission, and we live it every day. As a not-for-profit credit union, we exist to serve our members, not to make a profit for private shareholders. Our earnings are returned to our members in the form of lower loan rates, higher interest on deposits, and lower fees. Federally Insured by NCUA | Equal Housing Lender | NMLS# 422512 | Routing Number: 291973454
| Sunday Closed Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 8:30AM–5PM Thursday 8:30AM–5PM Friday 8:30AM–5PM Saturday Closed |
1299 Highway 33 S, Cloquet, MN 55720
I went in because there was a check that was cashed from 8 months ago on an account I no longer use. The first thing I asked how long before a personal check expires they tell me 6 months. I asked ok since that check was expired can you …
I went in the Cloquet branch to open a checking account today at 4:40 pm. No other customer was in the credit union. The published closing hour is 5:30. We were told no one could help us as the customer service who help with checking …
MCCU is one of the worst banks in existence. I called twice and both people that answered couldn’t help me dispute charges that I did not make, and they couldn’t even connect me to someone who could actually help. I had to call the same …
Went to the ATM to withdraw some funds. The ATM didn’t work. If it was out of funds it didn’t let you know. Tried to transfer funds and found out that you couldn’t transfer funds after the business day ended. Later that got fixed. Nothing seems to work at this place. And some of the people you talk to are so rude.
I agree horrible customer service just trying to reach a person here. The prompts will Never get you a person. Basically you have to drive to the credit union to talk to a person which is not acceptable. Not when it’s a simple question yet needs answering. Hmm
This bank has changed so much in the last few years from being personal to being big box type bank. It’s sad, it used to be such a great bank and I was proud to have them by my side. Now I need to try and transfer all my business and accounts elsewhere after being here for over 10 years.
I have been banking with members since 2017. Just like with all other banks there are good and bad things about it. Personally I have had all good experiences but one person that no longer works for the company. Within months after opening …
I was referred here for a mortgage loan, however my experience wasn’t anywhere near what I heard. The LO that was “working” with me ignored me after denying my application. I was fine with the outcome but had some follow-up questions that …
I have been at this bank for 32 years. It has gone done hill all the way. You can’t just log in and look at your account, IF you can log in. It says your password, doesn’t exist. So you, if that’s the case you start all over and put that …
After reading the reviews I was nervous about trying to get ahold of someone about my loan. I made it thru automated phone service rather quickly. My question was answered fast by a very friendly person.