MembersAlliance Credit Union has always put YOU first by providing unsurpassed personal service and a full range of affordable, quality financial … See more
Have always been satisfied with Members Alliance! Gianna recently helped get my credit card set up and it quick and painless! The bank tellers are always willing to help and make sure you get what you need!
I have a vehicle financed with them and there just a bad place to deal with very unhappy with there service will refinance with someone else immediately!!!
Never use the mobile deposit because 3 to 5 business days to have your money is not worth it when if I took my check to the bank it would be available that day. Get with the times
Yall play with too many peoples’ money. Could get you in trouble idk. If i was in ‘merica i wouldnt want random mfs on my accounts taking then re issuing money in order for myself to call and seem dumb as hell when in all actuality I had …
You can rely on us? How about you’re always closed every month in the afternoon on a Wednesday! That’s not something me or many others can rely on! Also speed up your loan applications process because a week for a approval or denial is ridiculous for a small bank…
Was very happy was told three different loan amounts when card came it was different amount consolidation was supposed to help my credit score went from 690 to560 I was told it wouldn’t hurt my credit .dont know if was my color or what …
I’m going to close my account today as we speak this bank is a joke ! They been holding my money since the 4th of this month an will not release my money ! I will not bank here if i was you because they rude take for ever to get back to you …
Paul Gurin was very helpful with the whole loan process and very precise!! I’ll recommend him to anyone he was also quick and to the point about everything!!
Horrible. Applied for a loan with my wife because i had a good experience 2 years ago and the place went to s#it. Its been a week since we applied and call everyday to check up on the status and the loan lady by the initials JM never …
Support service for debit card was the worst I have ever experienced. Not only was the card declined several times, the rep gave excuse after excuse instead of fixing the problem. The manager Jennifer at the Riverside branch was useless and made up another excuse for the awful service.
Bank side I love. Best rates for all loans etc. but they are horribly slow in there drive thru. I mean BAD. Now that covid got there lobbies closed it 10x worse. Please please do yourself a favor avoid the alpine location drive thru at all cost.
Paul was a great help! He answered all my questions about getting a new credit card and was very friendly, I will be going back to him anytime I need to speak with a loan officer!
I love members alliance but this morning I was practically hung up on by Irma? I was trying to find out if my auto loan was automatically withdrawn because I just set it up and I want to avoid a late payment. She was not completely rude but …
Recently refinanced my vehicle loan with Members Alliance. Was able to do everything remotely so it was super convenient and Kasey Arney was so helpful and able to answer any and all questions!
I have had nothing, but good experiences here! (I have had an account here for 7 years) Everyone here is so friendly and helpful! If you need a car loan go to Mario Gonzalez. He’s the best!
Members Alliance has helped our family with our Credit Union needs for many years. Paul recently went above and beyond in helping us with an out-of-state vehicle purchase. Thanks Paul and MACU.
I refinanced my auto loan through MembersAlliance and saved a ton of money. I was able to pay my car years earlier than planned. Thank you MembersAlliance for taking such great care of me.
Worst banking I’ve had in the last 3 years how am I required to provide 2 forms of ID in the drive through but the last 3 months only be asked for one. What this lady only work 1 day in the last 3 months mind you been cashing my bosses …
There were some tough times for EVERYONE in 2020. COVID, or what have you. Jacqueline Breson at MACU (Member’s Alliance Credit Union) was a huge help and asset, to not only me, but the credit union. She was patient, understanding, and …
Athena Higgins is awesome and very Professional. She explains everything thoroughly about the loan process and other options that was available. Which made it less stressful when deciding from my options. Overall I’m happy with my decision …
This is my second loan with MA. This time I worked with Athena Higgins. Athena went above and beyond for me several times to work out the details of my loan even when the dealership was hard to work with.
My husband and I refinanced our home back in 10/19. Sarah H. was amazing to work with! She kept things moving and made the refi incredibly smooth!!! As if that wasn’t enough, she also helped us out with a mortgage loan modification to …
We worked with Gianni to secure an auto loan with MACU and her efficiency and expertise made it a smooth process. She worked well with the dealership and us and was able to answer any questions we had. The Sanden’s
Athena Higgins is AMAZING! I applied to move my truck finance to MACU from (somewhere else) and she walked me right through the process, was quick to send requests for additional information and had my loan closed in about a week. Perfect!
My wife did her car loan through Members Alliance and easily got a better rate than anywhere else she looked, so when it was time to look at refinancing the house, I looked there. They’re small, so a little different than my nationwide bank, but every time I’ve needed help I’ve gotten a useful answer from a human being quickly.
I always have a wonderful experience at MembersAlliance. They are so pleasant and helpful with all of my bank needs. Peter Gurin is amazing! He helped me with my car loan. He is very patient and explained everything I needed to know very well. Thank you for a great experience.
I went to Members Alliance Credit Union located on olde creek rd.for an auto loan. The service was great and the loan Officer who helped us treated me and the seller of the vehicle very nice. After the paper work was taken care of, me and the seller was very happy how the whole process worked out well for us.
I’ve been a member for over 3 years. I am very happy with the service I get. They went the extra mile to verify my good credit and approve my auto loan when an error was found in my credit information. All the staff are courteous and helpful. I will be a happy credit union member for many years.
A couple months ago I called in to pay my husbands truck payment and I got routed to Jacqui in the collections department. She was very friendly and helpful in making sure the payment went through. I was so impressed by her customer service …
It was my boyfriend’s and I’s first time getting an auto loan and Paul Gurin was such a great help and answered all of our questions. We were able to tell that he genuinely wanted to help and wanted the best for us. If in the future we happen to need something else we definitely will come back to see him!
I have had many car loans with Members Alliance and it has always been a super easy process to work through. Gianna helped me through the most recent one. Super quick, responsive, and a really good rate. Thanks a lot!
My friend introduced me to Members Alliance years ago and I’ve been here ever since, more than 20 years ago; I like the bank I like their service I like THIS credit union
Gianna was the best!! We had secured financing at another institution earlier in the week. We went 2 take the P.O. 2 them Saturday and they were closed. Gianna was able to get us in immediately. She was efficient and awesome. We were in n …
UPDATE: Still no one followed up after they responded to my review. It’s ok though – I’m closing on my refinance loan tomorrow with Rock Valley Credit Union. Took my review down to two stars. …
Came here to refinance my truck that I had through a different lender and have to say Gianna and Kasey are awesome! Great customer service. I was never left wondering what was going on, they explained everything every step of the way. Would definitely recommend.
Gianna is the best ! We’ve taken out multiple car loans, plus each of our 3 children have as well (and a couple of their friends) and it’s always been a great experience.
Recently I had Kasey and Gianna help me refinance my car which was a tremendous help! With their help I was able to decrease my interest and monthly payment helping me out a lot! Gianna is so knowledgeable and helpful I was extremely grateful for the information. She made the whole experience a breeze! Good job ladies!
Very happy I went there yesterday to get help with some debt and upcoming medical expenses. Shanece (hope I spelled her name right) and Kasey were very helpful, and way more important to me, personable. Every time I’m in any customer …
I live outside Illinois; ordered my vehicle through a dealer in another state. Have banked with MembersAlliance for many years. Called MACU last minute last month to check its loan rates after the dealer surprised me with a much higher than …
Gianna at Member’s Alliance was amazing! She helped us lower our rates with both vehicles and was done with the entire process in one day! Highly recommend. So easy to work with and very personable! Thanks!
Having always been with banks, I find I really like this credit union. Made the switch due to getting engaged and agreed to give up my financial institution. Shout out to Joy at the Alpine location in Rockford who kept me entertained with …
Ashlee and Gianna were really helpful with the whole process. Made the process easy, showing they are really good at what they do. Definitely recommend for any loan necessities. (:
The worst customer service, I went there to open an account so the teller asked me if I needed help so I said yes please!! So the first thing she asked before even waisting her precious time was , basically if I had a valid social security …
Edit- in response to members alliance , i was denied due to “excessive obligations in relation to income”, which to me is very disappointing due to the fact you guys have access to not only my frequent cash deposits and my checking account …
I believe I’ve been with MembersAlliance since 2017. First time a crisis that was not only going to effect me but my children. A wonderful lovely kind woman Ms. Charlene man she stepped up and handle my issue as if it was effecting her. I am very grateful to have met her. Thank you again MembersAlliance credit union
Best credit union by far! Great experience and customer service. Kasey Arney helped us with our loans and she went above and beyond. Thanks to her we have saved so much! Highly recommend her for any financial needs. We will recommend everyone to this credit union. Thanks members alliance!
I called MembersAlliance because I was trying to buy a car on short notice, given how the car market is these days. Gianna was extremely helpful and worked really hard to process my loan application and get me all the paperwork I needed …
Have always been satisfied with Members Alliance! Gianna recently helped get my credit card set up and it quick and painless! The bank tellers are always willing to help and make sure you get what you need!
Great Location
Love this place
Great service
I will not send anyone to this place
Glad we made the switch!
Great love the ladies there
We have been with members alliance years,
We are greeted like family and feel like family. The girls ate just great. !
Best credit union in town.
Been a member since 08 and always been taken care of.
Have gotten good results from them anytime we have needed them
Long wait time…..Each time I go through drive through I’m waiting for 30 to 45 mins
I’ve been banking here for 37 years. Had a mulla mulla account before I could walk.
I have nothing good to say about this place. I’d rather hide my money in my mattress and borrow money from a Loan Shark than to go back here.
Never again am I going back to a credit union bank they’re terrible
Thought about opening an account here but I don’t like the attitude
Alpine bank for me. Small potatoes only
I have been a member since 1973, in all those years we have received great service from everyone at MembersAlliance.
Love them for all financial services! Best rates, great customer service!
Talk to Joy, in Member Services! She’s super helpful & friendly! Thanks, Joy!
I want to give a BIG shout out to Raquel for always going above n beyond if ur job dont thank u let me thank u for the awesome work u do !!!
Thank you joy anderson for helping us start a bank account! You were very nice and answered every question we had thank you again
Fantastic credit union. Samantha gave us all the answers to our question. Fast and efficient! Thanks Members!
I have a vehicle financed with them and there just a bad place to deal with very unhappy with there service will refinance with someone else immediately!!!
Gianna was always a pleasure to work with whenever I needed something.
Worse bank I’ve ever banked at. They can close an account with your name on it without giving you any notice.
I been a member since i was 18( so about 10 years now) thay got to know me over the years and thay take good care of me and my account. I love them. ☺
Never use the mobile deposit because 3 to 5 business days to have your money is not worth it when if I took my check to the bank it would be available that day. Get with the times
Yall play with too many peoples’ money. Could get you in trouble idk. If i was in ‘merica i wouldnt want random mfs on my accounts taking then re issuing money in order for myself to call and seem dumb as hell when in all actuality I had …
You can rely on us? How about you’re always closed every month in the afternoon on a Wednesday! That’s not something me or many others can rely on! Also speed up your loan applications process because a week for a approval or denial is ridiculous for a small bank…
Was very happy was told three different loan amounts when card came it was different amount consolidation was supposed to help my credit score went from 690 to560 I was told it wouldn’t hurt my credit .dont know if was my color or what …
I’m going to close my account today as we speak this bank is a joke ! They been holding my money since the 4th of this month an will not release my money ! I will not bank here if i was you because they rude take for ever to get back to you …
Stephanie , up at MACU in Rockton, is very polite, and she makes you feel that you are very important to MACU. Keep up the great job Stephanie.
Great alternative to traditional big banking and the best credit union around that I’ve had the opportunity to work with
Paul Gurin was very helpful with the whole loan process and very precise!! I’ll recommend him to anyone he was also quick and to the point about everything!!
Horrible. Applied for a loan with my wife because i had a good experience 2 years ago and the place went to s#it. Its been a week since we applied and call everyday to check up on the status and the loan lady by the initials JM never …
Support service for debit card was the worst I have ever experienced. Not only was the card declined several times, the rep gave excuse after excuse instead of fixing the problem. The manager Jennifer at the Riverside branch was useless and made up another excuse for the awful service.
Bank side I love. Best rates for all loans etc. but they are horribly slow in there drive thru. I mean BAD. Now that covid got there lobbies closed it 10x worse. Please please do yourself a favor avoid the alpine location drive thru at all cost.
Banked here for over 5 years and service is mediocre at best.
Anyone who works business hours like 9-5 shouldn’t bank here. …
Paul was a great help! He answered all my questions about getting a new credit card and was very friendly, I will be going back to him anytime I need to speak with a loan officer!
Love MACU! I have been banking with them for over a decade. Atmosphere is always pleasant.
I love members alliance but this morning I was practically hung up on by Irma? I was trying to find out if my auto loan was automatically withdrawn because I just set it up and I want to avoid a late payment. She was not completely rude but …
Excellent service from Gianna Apel. She is quick, efficient, and very knowledgeable.
Recently refinanced my vehicle loan with Members Alliance. Was able to do everything remotely so it was super convenient and Kasey Arney was so helpful and able to answer any and all questions!
I have had nothing, but good experiences here! (I have had an account here for 7 years) Everyone here is so friendly and helpful! If you need a car loan go to Mario Gonzalez. He’s the best!
Members Alliance has helped our family with our Credit Union needs for many years. Paul recently went above and beyond in helping us with an out-of-state vehicle purchase. Thanks Paul and MACU.
I refinanced my auto loan through MembersAlliance and saved a ton of money. I was able to pay my car years earlier than planned. Thank you MembersAlliance for taking such great care of me.
Worst banking I’ve had in the last 3 years how am I required to provide 2 forms of ID in the drive through but the last 3 months only be asked for one. What this lady only work 1 day in the last 3 months mind you been cashing my bosses …
There were some tough times for EVERYONE in 2020. COVID, or what have you. Jacqueline Breson at MACU (Member’s Alliance Credit Union) was a huge help and asset, to not only me, but the credit union. She was patient, understanding, and …
I became a member yesterday and Joy was very helpful. She patiently answered all of my questions and even stayed after hours to finish signing me up.
Athena Higgins is awesome and very Professional. She explains everything thoroughly about the loan process and other options that was available. Which made it less stressful when deciding from my options. Overall I’m happy with my decision …
This is my second loan with MA. This time I worked with Athena Higgins. Athena went above and beyond for me several times to work out the details of my loan even when the dealership was hard to work with.
My husband and I refinanced our home back in 10/19. Sarah H. was amazing to work with! She kept things moving and made the refi incredibly smooth!!! As if that wasn’t enough, she also helped us out with a mortgage loan modification to …
We worked with Gianni to secure an auto loan with MACU and her efficiency and expertise made it a smooth process. She worked well with the dealership and us and was able to answer any questions we had. The Sanden’s
Athena Higgins is AMAZING! I applied to move my truck finance to MACU from (somewhere else) and she walked me right through the process, was quick to send requests for additional information and had my loan closed in about a week. Perfect!
My wife did her car loan through Members Alliance and easily got a better rate than anywhere else she looked, so when it was time to look at refinancing the house, I looked there. They’re small, so a little different than my nationwide bank, but every time I’ve needed help I’ve gotten a useful answer from a human being quickly.
I always have a wonderful experience at MembersAlliance. They are so pleasant and helpful with all of my bank needs. Peter Gurin is amazing! He helped me with my car loan. He is very patient and explained everything I needed to know very well. Thank you for a great experience.
I went to Members Alliance Credit Union located on olde creek rd.for an auto loan. The service was great and the loan Officer who helped us treated me and the seller of the vehicle very nice. After the paper work was taken care of, me and the seller was very happy how the whole process worked out well for us.
I’ve been a member for over 3 years. I am very happy with the service I get. They went the extra mile to verify my good credit and approve my auto loan when an error was found in my credit information. All the staff are courteous and helpful. I will be a happy credit union member for many years.
A couple months ago I called in to pay my husbands truck payment and I got routed to Jacqui in the collections department. She was very friendly and helpful in making sure the payment went through. I was so impressed by her customer service …
It was my boyfriend’s and I’s first time getting an auto loan and Paul Gurin was such a great help and answered all of our questions. We were able to tell that he genuinely wanted to help and wanted the best for us. If in the future we happen to need something else we definitely will come back to see him!
I have had many car loans with Members Alliance and it has always been a super easy process to work through. Gianna helped me through the most recent one. Super quick, responsive, and a really good rate. Thanks a lot!
My friend introduced me to Members Alliance years ago and I’ve been here ever since, more than 20 years ago; I like the bank I like their service I like THIS credit union
Gianna was the best!! We had secured financing at another institution earlier in the week. We went 2 take the P.O. 2 them Saturday and they were closed. Gianna was able to get us in immediately. She was efficient and awesome. We were in n …
UPDATE: Still no one followed up after they responded to my review. It’s ok though – I’m closing on my refinance loan tomorrow with Rock Valley Credit Union. Took my review down to two stars. …
Came here to refinance my truck that I had through a different lender and have to say Gianna and Kasey are awesome! Great customer service. I was never left wondering what was going on, they explained everything every step of the way. Would definitely recommend.
Gianna is the best ! We’ve taken out multiple car loans, plus each of our 3 children have as well (and a couple of their friends) and it’s always been a great experience.
Recently I had Kasey and Gianna help me refinance my car which was a tremendous help! With their help I was able to decrease my interest and monthly payment helping me out a lot! Gianna is so knowledgeable and helpful I was extremely grateful for the information. She made the whole experience a breeze! Good job ladies!
Very happy I went there yesterday to get help with some debt and upcoming medical expenses. Shanece (hope I spelled her name right) and Kasey were very helpful, and way more important to me, personable. Every time I’m in any customer …
I live outside Illinois; ordered my vehicle through a dealer in another state. Have banked with MembersAlliance for many years. Called MACU last minute last month to check its loan rates after the dealer surprised me with a much higher than …
Gianna at Member’s Alliance was amazing! She helped us lower our rates with both vehicles and was done with the entire process in one day! Highly recommend. So easy to work with and very personable! Thanks!
Having always been with banks, I find I really like this credit union. Made the switch due to getting engaged and agreed to give up my financial institution. Shout out to Joy at the Alpine location in Rockford who kept me entertained with …
Ashlee and Gianna were really helpful with the whole process. Made the process easy, showing they are really good at what they do. Definitely recommend for any loan necessities. (:
The worst customer service, I went there to open an account so the teller asked me if I needed help so I said yes please!! So the first thing she asked before even waisting her precious time was , basically if I had a valid social security …
Edit- in response to members alliance , i was denied due to “excessive obligations in relation to income”, which to me is very disappointing due to the fact you guys have access to not only my frequent cash deposits and my checking account …
I believe I’ve been with MembersAlliance since 2017. First time a crisis that was not only going to effect me but my children. A wonderful lovely kind woman Ms. Charlene man she stepped up and handle my issue as if it was effecting her. I am very grateful to have met her. Thank you again MembersAlliance credit union
Best credit union by far! Great experience and customer service. Kasey Arney helped us with our loans and she went above and beyond. Thanks to her we have saved so much! Highly recommend her for any financial needs. We will recommend everyone to this credit union. Thanks members alliance!
I called MembersAlliance because I was trying to buy a car on short notice, given how the car market is these days. Gianna was extremely helpful and worked really hard to process my loan application and get me all the paperwork I needed …