We are MercyOne: a connected system of health care facilities and services dedicated to helping you live your best life.
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1111 6th Ave, Des Moines, IA 50314
Nurses are rude
They lied to me
This is the worst hospital.
The best hospital in the west
really rude receptionist
My mom died here.
Highly Professional Polite Helpful
It was life changing!
A really great hospital!
Horrible service and outrageous billing
Saved the life of our dear friends
Unorganized but good hospital…
Always feel comfortable coming here
Rude ass nurses and rude ass doctors.
Bad service this hospital is just for the money.
I had to many people die here.
The food is dreadful, medical care good
Knowledgeable staff, a lot of free valet
They do not deserve the name merry . This place is a nightmare.
Terrible service. It’s as if people here don’t care about you.
Hostile and racist behavior is very prevalent at this place.
I would give this hospital zero stars if i could.
This is just a big joke
Waiting from last 5 hours and still didn’t got any treatment
Thank you for your outstanding care, the staff is great!😊 …
Great hospital Very friendly people
Dropped my friend off didn’t go in
Top notch medical care. Service oriented staff.
Surprised this hospital hasnt been closed down yet. Rude, uncaring , lazy staff.
Had a dislocated shoulder. The staff was very good and very professional.
Great visit staff was friendly courteous cardiology very knowledgable and courteous
Best labor/ delivery experience I could ask for, & post care was amazing/ very helpful.
Not very long waits and Dr. Are knowledgeable
Personable ER staff that kept me and my family member well informed.
Some extremely cruel employees amongst them labeled as ” Medical Professionals “
They took good care of my son. Life flight as well
Nurses there were very rude and patiets are treated like they are a burden.
Great service most nurses are nice and helpful
Love the staff especially the 9th floor inpatient dialysis nurses there
Had my kid here with my wife pretty decent not amazing
I was in Neuro and every single staff member went above and beyond to care for me.
Six hour wait in ER. Waiting area and counting.
There should be standards.
Every one very helpful.
Food was so bad my buddy didn’t make it out alive
Worst experience by far for me and my family. Why have a hipaa law if the hospital is allowed to break it…. twice… in the same stay.
6 1/2 hours and still waiting to be seen. Don’t go here!! You just might die in the waiting room. Staff here are rude and incompetent!!
DO NOT COME HERE WORST PLACE EVER WENT TO ER THEY PREPPED ME FOR SURGERY WOULDNT LET ME EAT OR DRINK THEN ALL THE SUDDEN CHANGED THEIR MINDS ABOUT THE SURGERY AND TOLD ME I NEEDED TO GO SOMEHERE ELSE AFTER THEY EVEN PUT AN I.V IN ME SO NEVER AGAIN WOULDNT RECOMMEND THIS PLACE AT ALL ID GIVE IT ZERO STARS IF I COULD
Dr and Nuses Thank you heart attack
and massive stroke and Save my life a 2003 and 2017……Thank You and God Blessed you….James B.
I tried to contact the patient advocate department that was over a year ago, and have never received a response. : (
Nice hospital, but very spread out and hard to get around. Staff is friendly and helpful.
The people in this hospital are rude and racist. They are using police to intimidate black people in the hospital.
If I could give it a 0 I would! The organization is terrible! They don’t care about nurses that take care for their Patients!
Not one good thing I can say about this place other than they have no communication abilities at all & they will blatantly lie too you. This place is not the place anyone should consider.
So kool the work the medical staff does here!!
The billing department very very lazy wanted me to pay for a bill from 7yrs ago for a procedure didn’t even have DONE wrong person i guess wouldn’t let me see a dr i d
Where is Mercy two at? I have been looking all over for it. How many Mercy One’s do they need.
They told me that my mom was dying sometimes in March but she still alive today and the ER nurses are so rude I wouldn’t go back ever
Best care and stay I have had at this Hospital when I was here I didn’t know if I was at a Hospital or Hotel. Doctors and nurses are very nice.
In neuro icu with my mom. Natalya is her very awesome nurse. Excellent care overall
Not a bad thing to say about this hospital they helped to save my life a few years ago
This is the worst ER I have ever been to!!! If u are having a medical emergency don’t go here… Go anywhere but here unless u love to sit for seven hours waiting to b helped.
I’ve been here 2 times and I’m very pleased with the care from the entire staff.i request going here because of the care I’ve received and am currently receiving.
Have been stuck I ER waiting for a room for 8 hours. They told us my daughter’s room was ready 3 hours ago and still waiting
Doctors charged 8,000 dollars for a 1 hour visit. And didn’t bill my insurance that they had on file
The women checking patients in are so rude and treat people with no respect. Not Professional at all.. I would suggest any other hospital
Mercy you are pathetic took my Sun there for what we thought was a perforated intestine they put him in the worst room possible take him for an x-ray and then set him out in the waiting room instead of taking him back to a room now Mercy …
The ER doctor diagnosed a flesh eating bacteria in my arm as “drug seeking.” Due to this, I lost part of my arm and am now permanently disabled.
They told my grandmother that she needed to get her affairs in order because she has really bad cancer. Well they found out there were no cancer at all
They were the most attentive, treated me like family, very caring. I love this hospital ,the doctors, and the nurses!
Their ER and ER doctors are garbage. If you want anything actually done I strongly suggest you take yourself to Methodist.
Have always had good experience here. Much better care than Broadlawns. Just dont like being treated like a child by nurses. This must stop
This hospital and the employees are horrible. Even Sheryl is horrible in the waiting area where you wait for your ride. I had to call the police because I wasn’t getting the help I needed. Absolutely horrible experience and none of them care.
Let my mom out didnt walk her to the exit or offer her a weel chair plus i told her nurse that I would bring the car up to the entrance and the had her exist threw the amblance exit
They treat you is 👎bad. Not all of them some nurses are so weird how to talk to the client …
They treated my grandma for something completely different then what she had and it killed her because she wasn’t being treated for why she had… How does a doctor mistake lung and kidney failure for heart and liver failure I just don’t get it
Zero stars!!!! The worst hospital experience I have ever had. I left the ER after 3 hours and near $30,000 of charges with 2 missed diagnosis. ABSOLUTELY RIDICULOUS.
Went here and got told not to have an attitude when the rude doctor shoved the thing in my ear and hurt me. So I went to Lutheran instead. I will not be going back to Mercy Hospital
They delivered my very beautifull granddaughter at 1242am monday morning. Thank you to all the staff and drs that were there to help bring her into the world.
Iv been in pain crying and they wont get me a room what so ever iv already had tests done iv been laying down on 3 chairs and they could care less and they have other people waiting in the lab results area who you can obusally tell they need a room never coming here agian no wounder they are getting such bad rattings
my grandma was in and out a lot over the last 10 years. everyone here took very good care of her. no complaints thank you!
Would not recommend the downtown hospital. Alarming and unprofessional to put it lightly. Extremely disorganized, and inconsistent. Do Not leave your loved one alone in this facility.
I went there after I got hit by a car kept screwing up my meds iam an eplitic seizure both sides of my brain gave me them at wrong times wouldn’t help me to the bathroom my gf had to several times if it wasn’t for her I would of messed on …
Horrible service. Waiting for hours to get a few stitches. And of course they’ll try to bill for the room when the could have left me in the lobby. Never recommending this hospital to anyone.
They keep you on hold for so long when you’re not pregnant. I had other severe things going on but I was too busy being on hold.
Horrible hospital. Staff do NOT care about the patient. Horrible experience with ER for my daughter. PICU is also a joke, don’t waste your time here. Please take your child somewhere else!
Came in to have my son checked..Edward Schneiders ARNP was great with my son..my son wasn’t feeling good at all but still made my son laugh..definitely a great doctor!
Horribly rude and unhelpful staff. Terrible service and no manners whatsoever. Completely awful people
Bathroom was dirty, but i get they are doing their part to reduce the spread of covid19 by making sure everyone has a regular temperature and wearing their masks
I can’t find east tower?Where is this? For the last hour I’ve been looking,even called still don’t know Shes to have a CAT scan ASAP.Got a e-mail that told me nothing Would kind of PR is this?Maybe her Dr. and medicare should be advised of …
There’s really good ppl there and they do a great job and the doctors are really good at what they do. I’ve been the many times and they are curtacy and nice. Id go there before id go anywhere else
Worst emergency room ever! Waited over 2 hours now with a huge head laceration and they still haven’t even given him any Tylenol let alone even looked at the wound. Never coming back here
I would like to recommend this place to everyone, I know for a HOSPITAL IT’S NOT BAD, THE MCDONALDS HERE IS GREAT AND THE RESTAURANT IS CLEAN AND THE STAFF ARE FRIENDLY AND HELPFUL, THE PRICES ARE REASONABLE $1 $2 $3 MENU IS GREAT, THIS …
Sat there bleeding for 3 hours asked how much longer it was going to be they said its gonna be a long wait I just finally decided to go home , and to add to that they had me sit down which was where the wound was no help to even ease my pain a little
Wife had open-heart surgery. It went very well and she has had great treatment in surgical ICU
Do not utilize this hospital the right hand does not know what the left hand is doing. Avoid this hospital and clinics like your life depends on it because it does..
Worst experience at any hospital! They are untruthful and give you the run around. I swear, they have daily meetings on how many people they can piss off. Please refrain from using this dump, go a few mins more south to Methodist.
Inaccurate information for care provided at the quick care clinics. Attempted to reach someone via Facebook and received np resolution. Also called Patient Advocate and have not received a callback.
Greatest doctors you ever met. Excellent bedside manner and just an overall compassion for people. From the receptionist to the doctor team, I appreciated the hospitality and genuine care from everyone.
My father in law was brought in and is in the ICU. The nurses and doctors are wonderful and keep us updated on his status.
Worst ER I have ever went to, they don’t care about your pain.
This doctor name stephanie she didn’t even want to hear me out what a joke …
The worst care of all Des Moines hospitals. I’m an RN so I know this for a fact. You would get far better care at Broadlawns than Mercy. Go to any other place for care. Especially emergency care.
If I could give them 0 stars I would my husband turned his id and insurance card into registration and never got it back I called and told them to check the cameras because he checked his wallet and all of his pockets and still did not see …
I am a pacient here sorry typing off vision blurry. Every thing fine excePt for we have more family and freinhds. So one visitor a day is crazy. Should be at least one in morning and another at noght
Am in Mercy Hospital in Des Moines Iowa where I don’t feel safe has anyone had that same problem and if so dont come to this hospital you won’t get the Medical attention your wanting if your looking for it. Go to another hospital you will be glad you did.
this is an awesome hospital I was admitted a couple days ago released today but in those couple days I received excellent care all the way from cardiology down to wound care and my nurse last night and I wish I could remember her name gave …
THIS HOSPITAL IS A JOKE THEY MOVED MY WIFE AROUND 6 DIFFERENT TIMES IN THE EMERGENCY ROOM AND THEN THEY WANTED TOO DRAWL BLOOD IN THE HALLWAY. ARE YOU SERIOUS. A PUBLIC HALLWAY IS NOT SANITARY. WORSE HOSPITAL EVER. WE HAD TO WALK OUT. I WOULD GIVE THIS HOSPITAL ZERO STARS IF I COULD.
My mother was in the ICU for a day and then she was transferred back to a regular room on 8/28/2020. Her new Iphone containing her ID was not transferred with her. After arriving at her new room she immediately alerted nursing and security …
The staff on 9th floor were professional, kind, and caring. They helped save my life. In their honor I will live my life to the fullest. A special thanks to Carrie and Dr S…
Employee questions my symptoms, declined to see video I recorded of it happening and proceeds to do one blood draw and that’s it. When I’m having clear symptoms of seizures. What a joke Mercy is, they don’t care about your health.
Mercy refuses to think out of the box and is only reliable if you have an illness similar to diabetes or high blood pressure. If you have any other illness, expect medical service that is about 30 years behind in education, development, and respect for patients. In addition, they are against proactive care.
The people that run this hospital are rude and racist and they are using the police to intimidate people. The last time I was here the staff were calling the black clients slaves. These are staff members in uniform.
‘ My Grandma Died And 5 Others Died They Said They Were The Best In Heart Surgery But 6 Died ! Thats A Lie ! They Did Surgery To My Grandma And The Surgen ! Said That She Was Gonna Leave The Next Day ! Or The Weekend But She Died He Said …
Horrible experience, do not take your one loved one here if you want them to live. Extremely concerning condition and very unattentive staff..
My 82-year-old father has been sitting in the ER waiting for the results of a Covid test for TWO hours, which is not even the reason he is here! He is dehydrated and has not eaten in three days. Why in the world is he sitting out there where, if he doesn’t have Covid, he will by the time he leaves! This is ridiculous!
I would go to Broadlawns for care before I went to Mercy. It’s a horrible place to work also. Mercy is just an all around ridiculous, money hungry organization. Could care less about their employees. I wouldn’t even give them one star if I …
Sat in the waiting room for over an hour vomiting in pain, with stroke symptoms. And they were resistant to let me leave, while refusing to treat. I had intended on getting treatment at methodist, which turned out badly as well. (see their …
My experience with MercyOne has been comforting. Everything is new to you & everyone I came in contact with has been great!! I was visiting my brother.
Terrible to they’re clean up crew/Housekeeping no understanding, no resolution and all round terrible management not a place I would want to work for. Definitely needs a investigation. And better treatment for their staff.
Charged far more than insurance paid. Always trying to push patients into going to West Des Moines hospital. Why should a Des Moines resident, which is the capitol of Iowa, have to go to another city for medical care! Mercy is not the hospital it once was.
You started demanding ID at the door. That is a violation of my right to privacy.
If you continue to violate people’s right, I will never come through your doors. It’s not a good look for you.
Patient advocacy is nonexistent. They welcome nurses who violate HIPPA rights and patient confidentiality with open arms. Alexi Voss should face consequences for harassing a trauma patient on social media. Not a very good look for Mercy.
dr Saegh was rude uncaring and discharged me before physical theraphy cleared me to go home. my back pain also increased after my epidural shot and I was literally in tears and he would not give me anything else for my pain except what I already take
This place is phenomenal and would take any of my LOVED ones back over and over again!! Absolutely LOVE the staff! They treated us so wonderful, with love and utmost respect. Of we had concerns, questions or anything they were there to help …
I was treated very bad and lied too by the doctors (Dean Moews) & (Dr. Sabic) , i arrived bleeding from my rectom, after 15 hours in the hospital no one took a stool sample. on hour 12, they then wanted one, but i had nothing to give so i …
This hospital has change
for the worst when u have someone that needs help from a multi stab wounds to help with reseen u wait for hrs.with for adr. Or nurse to see u for the trama …
I went via ambulance with trouble breathing. Spent 6hrs, in the E.R.. After several tests was released and able to walk home, tests showed acute bronchitis the Doctor and nurses were wonderful, also the lady who wheeled me around for testing.
Received a bill for $597.06 from a COLLECTIONS AGENCY without EVER even receiving ANY bills from Mercy itself! Who do these people think they are? Shame on you Mercy! I should send YOU a bill for the time it’s taking for me to deal with …
Everyone here was super amazing to me!! I ended up here on one of those days that I thought I was stuck in this never ending nightmare. You all made everything so much easier to cope. You all saved my life! Thank you for all your time, …
If you have a surgical consult don’t make any other plans that day. Every time we come they are running at least an hour behind. So don’t count on you appointment times!
Usually I receive top notch care and compassion. Ive been here for three emergency surgeries and two blocked bowels that thankfully didnt require surgery. This last visit I had Dr. McClairen has my physician and he has the WORST bed side …
Absolute hate this hospital. I took my infant into the ER and the nurse who drew blood for lab had to poke my infant more than 3 times because she spilled the vile on as she was holding it in one hand. She seemed inexperience and therefore …
My 81yr. old father was a patient there, just left today to go into skilled care for rehab. He fell and broke his femur bone in his right leg, and fractured his hip. He laid for 2.5 days before they did surgery on him. They kept telling …
One morning I noticed heavy swealing in my legs, calves, & feet so I called Mercy Nurse & after describing my conditions to her I was told “I need to go to the E.R.”. There I was diagnosed with congestive heart failure ! If I had not called Mercy Nurse my life could be alot different today ! THANK YOU ! ! ! !
Went to the Mercy ER after the left side of my body went completely numb. They ran a couple of tests and sent me out the door with ‘if its not better in 3 days go see your regular doctor.” …
This place is the worst. Never come to mercy. My dad went to the ER and they had absolutely no idea what was wrong. Got here at 3:00p.m didn’t get seen until 6:00. They said they didn’t know what was wrong so they wanted to admit him and …
The ER room wait time is super long, my girl friend has Jaw dislocation and it was so obvious that she need to re-adjustment right away. The exam doctor refuse to physical exam her and he took three hour to run the X -ray test find nothing …
As a nursing student at Mercy College in Des Moines, I have got to see many different departments and work along side some of the best doctors and nurses in the country. I have loved learning so much from these wonderful professionals.
Beware: This Hospital will create multiple billing accounts for one date of service. Then, as a normal person, when you do not realize that the multiple billing accounts are not all connected to your payment plan, they will send you to …
Horrible place to go…. they mixed patient identities and submited charges under a wrong patient. The worst thing out of all is that they are not willing to work with affected parties and ignore to solve the problem. They have third party …
Sat in waiting room for 3 hours after a car accident. They put a neck brace on my daughter then parked her here. When I asked how long it would be as we had been waiting and my daughter is obviously concused the check in lady got angry and said longer now. We are still waiting literally 3 hours now while people come and go.
I went to a chiropractor when i started having lower back spine and rib cage pain, after two visits to the chiropractor the pain was so bad i dragged my self to my car at 3 am and drove 30 minutes in agony to the ER. where i was checked for …
I had surgery back in Dec 2019, they overcharged me, like 2,500 overcharged, for the past 6 months I’ve been fighting to get MY money back so I can pay the anesthesia bill. Mercy one will ruin my credit if I cant pay the anesthesia ! How …
Dr. Kyle B. Brown should have his medical license revoked, hes utterly incompetent and his bedside manner is horribly disrespectful. If he is your Dr, I advise you for your own well being to request someone with at least a modicum of real world experience because Dr Kyle B. Brown is living in his own world with himself at the center.
I had the worst experience ever at this ER the doctors told me I quit breathing that is all they told me did not give me any report on what had happened to me. I was in the ER for about 4 hours and had CPR done on me. Mercy didn’t give me …
Mercy Medical did an awesome job with my child after she suffered a bad asthma attack on July 1 . All the staff was helpful and caring . We are from out of town and could have not found a better hospital. I thank GOD for all the Staff …
I want to er here with extreme back pain. The triage nurse took me right back to the er room… was seen by a rude nurse, then the doctor came in, examined me, told me he was giving me some oral meds as well as some shots… took then 3 …
This hospital is the greatest to be in if you happen to fall ill as i did heading from Canada to Texas for winter holiday. the nursing staff the surgeons, in general everyone we met did their very best to help me through my pain and my …
i have made Mercy my only hospital since 2010 . fortunately I’ve only had to go to them a handful of times . SOMETHING has changed with Mercy , i had to be ambulanced TWICE in the last 2 days, i told them over n over there’s something wrong …
No care coordination here. My father was recently diagnosed with incurable cancer they performed unnecessary tests. Took over 3 weeks to see an oncologist. After seeing oncology decided to order a pet scan which should have been done upon …
I could not be happier with the care I received here. I came by ambulance. ER was very busy and they were full. That’s ok. I understand. …
my mother was in the CCU on the 9th floor – and the nurses and doctors were beyond wonderful. They did everything within their power to assure she was taken care of and kept comfortable. They were wonderful with all of her family and …
Uncleanliness. Pathetic staff & Poor service
My physician actually said “you just wanted a note off from work” behind me having an sinus infection. This use to be a wonderful hospital and now it is the …
The wait was terrible, but the medical attention was spot on. Even when the waiting room is beginning to get crowded the Dr.’s are still personable and caring. They will take the time to get to know you and what it is that is troubling you.
I have used Mercy ER/Urgent Care/Clinics for years. All I know is Mercy. But, I have no clue what had happend! Absolutely horrible! …
My mom, who has dementia, was brought in to this horrible facility this morning via ambulance after a fall at her nursing home. Covered in blood, my fater asked if they could clean up her wounds while waiting to have a cat scan. Nope, …
The billing department is terrible. They apparently had me under 2 different accounts and I wasn’t getting a bill for the second one because they had the wrong address and therefore sent me to collections. The other account was being paid …
This morning I went to Mercy East Village Family Practice for what I thought was a routine phlebotomy for my doctor there. I had with me a lab order from my cardiologist for a lipid profile. I innocently thought since a lipid profile was …
I went into the ER around 11:50 pm on January 19th, 2015 with excruciating pain in my back that was radiating through my whole torso. I was pulled out of my vehicle by the waistband of my pants and put into a wheelchair with NO …
This is the worst hospital ever…..
I have made the grave mistake of going here out of desperation for ignorant to what other hospitals are open in des moines…. …
This is going to be one of the strangest 5 star reviews you will ever read. my 81 yr old mother had a fainting spell and was sent to Mercy ER(6th and Uni). This was on a Thursday, lacking an available bed they sent her to Mercy West Lakes …
As a patient, I was treated well by the doctors and nurses. They took the time to provide me with information about any concerns that I may have had.
And aside from being a patient, I found this hospital provided other excellent …
If could be a zero I would give a zero stars. Worse ER ever my husband was just there he’s over road truck driver in serious pain foot ankle and leg swollen so bad they did nothing but here’s a pain pill which did nothing and said were …
Horrible experience. Laid in hallway for 5 and 1/2 hours..forgot to turn my IV on..the dr did not get the kidney stones in either kidney..unsure why none were taken ..he never did come talk to me after. Stent did not hold causing pain and …
My husband has been admitted here 9 times in the last 7 months due to cancer and heart issues. We have mainly been on the 8th floor but also on 7th and 5th. We used the ER once. We have also stayed at Methodist when there were no beds at …
I’ve lost pretty much all TRUST from my doctors at Mercy. At one time they had the best patient care. They treated people with respect and dignity. …
I am really disappointed in the way the nurses were towards my father when he was in the ER. They were mocking and repeating everything that he said making it seem like he was exaggerating over his pain. I thought they were very rude and …
Took my 18 year old son to the ER with high blood pressure and chest pain. They did an EKG in him and sent him back out into the waiting room. We sat until almost 2:00 am and never saw a doctor. It was at that point we decided to leave. …
Don’t expect help. Expect a fat bill. They don’t care; front desk was laughing at a patient who had a chronic issue. No one was emotional or empathetic…
My husband went to the CCU unit on Nov. 19 was up there for 5 days was treated most respect and care. Family was always kept updated on his progress. He went to the 7th floor on Nov. 24. And that was the worst treatment that I’ve ever seen …
I’m sitting here 36 weeks pregnant holding my pee because the nurses and doctors can’t treat my fiancé or I with dignity or respect so I’m avoiding having them come in to unhook me from the monitors. If I could do 0 stars I would . Will be switching doctors at 36 weeks so hopefully will be able to find someone better to help me !
On March 8th at 1am I went in at 40 weeks 4 days pregnant having contractions, I got checked by a nurse (this nurse was very nice) and she said I was 4-5 centimeters dilated but she wanted another person to double check another nurse came …
My dad was life lighted to the hospital early this morning in cardiac arrest. Sadly he passed. I am a nurse myself, and I cannot put into words how caring the cardiac staff was during this terrible time in our lives. …
I originally gave a 5-star review December of 2013… As of today I’m changing it to a one-star. I brought my two-year-old son in who was bleeding from his throat from a ruptured blood vessel 2 days post-tonsillectomy. They put us in a room …
The MercyOne Children’s Hospital is a hidden gem inside this hospital! The doctors and nurses are so caring and seem to bend over backwards to take care of every need of the patients and families. I appreciate them so much!
Well if I could of chosen a lower rating I would if I’ve been here at the hospital waiting room for 3 hrs as I sit here and listen to the employees laugh about how long some of the people have been waiting myself included I w
If anyone has a family member on 9 south I highly suggest staying with them. My daughter was on this floor for a week and it took over 20 minutes just to answer a call light to see what you needed, then another 45 minutes to have a nurse …
On April 14 2019 at around 11:40 am I was there to pick up my wife after she was discharged. I went to the 9th floor, room no 9 where my wife was admitted for allergic reaction. I went to the room and looked around if she was ready. At that …
I had the privilege of learning as an RN student at this campus. Although I had one bad experience with a nurse treating me poorly, the vast majority of the staff I encountered were kind, compassionate, competent professionals. Thank you for an awesome clinical experience.
My dad went in for a stroke. While in the ER (for roughly 5 hours), no one really came in to talk to us. His BP was very high and we were all anxious. While I wouldn’t say poor care, I’d say no one really cares! However, Nurse Jim on 6N was …
I went into the emergency room with severe chest pains and shortness of breath last night at 7:00pm. The emergency room was pretty clear. I got triaged and sent back to the waiting. I sat and waited, everyone that came in after me checked …
I gave birth in 2019 and had an amazing experience. I used the mercy midwives as my provider and the birthing suites were great. I loved the hydrotherapy, free doula and helpful staff.
We had a really great experience from start to finish! My wife just gave birth here. We both really thought our nurses and Drs were all very helpful, knowledgeable, and considerate of our needs and wishes with giving birth and delivery. We so grateful for the great experience!
Been there twice and not going back. Needed immediate help, got slow, benign treatment. Had to leave. Broadlawns took it more seriously, tested blood and urine, did head scan, altered medications, set up appointments etc. I have severe …
14 plus hours and still waiting. Don’t have to says anything, anyone with pain and waiting 14 plus hours, hospital should manage their patience better . Yet this is called “Mercy Hospital” and it is suppose to be ER.
I can not say there is any clinic in Des Moines could be worse then Mercy One. My biggest mistake is coming to you guys. You habe unprofessional nurses that is always mad and make you feel that they work for free and a Dr. Who refer you to …
My 91 year old mother was in emergency room for over 30 hrs on hard bed with multiple broken bones because CCU did not have rooms. Then one became available and they gave it to another patient. When she died, a few days later they failed to …
This hospital is a joke, the labor and delivery for our first born was nearly $30k, do not go here. I’ve heard Broadlawns is much better for labor and delivery. The bedside manner was lacking, they assume we want every test known to man and …
Left my mom in their care, ER was great. The doctors and nurses were great and knew what they were doing. They did everything professionally and got my mom to come down before transferring. When she got transferred to the floor, service …
Absolutely worst hospital I’ve ever been in! Been here 8 hours with no meds no water no food or any clue on what is wrong with me or any plans on what they are going to do for me. I got transferred here because of the pain I have been …
Our journey started emergently due to severe preeclampsia with our third baby. I came 2 hours away via ambulance with nothing prepared and they had everything available! I had been on oxygen and dying of thirst when I arrived and I asked …
Nurses and doctors do not care about little African American children especially patients on Medicaid or Medicare. Misdiagnoses left and right. I hope they get investigated for neglect of child /Infant patients. ALWAYS get a second opinion …
I delivered 4 babies at Mercy (one even had to utilize the NICU) and all 4 of my stays were honestly wonderful. I have literally 0 complaints. I drive by the place and remember each time fondly, and for that I’m so grateful!
After my third call to the cardiology department went unanswered I can only assume Mercy Medical is unconcerned about patient care or their quality of service. Should an echo-cardiogram be painful? Should the technician make offhanded …
My dad had to visit the emergency room just at the end of December and he was admitted fine and the initial doctor’s tests and conversations were fine, but once we knew he wasn’t under an immediate threat, the hospital stay declined. …
My sister was transferred from another hospital, from the moment she arrived she was disrespected. Was supposed to have bed ready arrived at 9:30 PM, got into room at 4:30 AM. Was on 5th floor, worst nursing care ever, light ignored, wrong …
I will never be a patient at this hospital again especially after the treatment my daughter got working as a PCT! The nursing staff on a certain floor and boss should be ashamed of themselves! My daughter works hard and does her job!
The hospital rooms are now so tiny that the patient and staff are barely crammed in there. Forget about a relaxing visit with your loved one. I’m not even claustrophobic and it made me uncomfortable. How does that possibly help patient …
The actual care by Dr Harrison and his immediate staff is great. He called me personally to discuss a concern the after a further test he called me with good news so I could be relieved over a long weekend. However dealing with a two …
Lazy staff, my daughter was in there couldnt get tylenol to keep fever down as she still is septic. Made her wait all day until evening to take her to OR still no tylenol. 2 hrs late by the way. Staff at desk to busy eating icecream and …
I came in by ambulance and felt the care was top notch. I wasn’t quite with it in the ER, but friends and family were satisfied with my care at the ER. The follow on visits were excellent. The doctor and her staff (nurses and office staff) were professional and polite. I wouldn’t hesitate to send my loved ones here.
I used to work here years ago as a nurse and although I will not name the unit, I experienced a lot of incivility while employed here. The nursing coordinator of this particular unit jabbed her finger in my face and threatened me. The lead …
Every doctor I encountered was super nice to me. Even the woman stocking the room asked if I needed anything. I was told I hope you feel better soon by woman who took my CT scan. It wasnt just a statement it was genuine. May sound cheesy …
I was there for back surgery and beside 2 nurses that was sweet as possible rest of them just didn’t care. When someone called up to check on my status the the nurse told them they didn’t have time. This had to be worse hospital I ever …
I was in a moped accident and couldn’t remember if I passed out or not. They stitched me up and sent me home without even checking my head to make sure I didn’t have a concussion… went home and for a week straight I was throwing up and …
Pathetic. Scheduled Covid testing for 10:30 am. Asking the patient to fill out everything online and then once again at checkin as if something will change in 24 hours! MercyOne is helping in spread of Covid by not doing a drive through …
We just walked out of the room thank god the nurse heard us and hit the button and opened the door because Dr. Sean Sayre was trying to hold me captive pretty much. In his exact words he said “you will not leave until I tell you to leave so …
Get temperature checked and a free mask and name tag when ya walk in. 1 visitor per day per patient. Totally organized and very friendly staff. People cleaning all the time because of covid. Easy directions to get to the room i wanted. …
I had an appointment this morning at 10AM with Dr. Soren Kraemer, at 10:45 I still hadn’t been seen. Told patient services I was leaving. The gal on my right got the nurse, the gal on my left didn’t seem to care. Nurse stated they were …
I gave birth to my daughter here 2 months ago and let me tell you, absolutely best maternity ward. I was induced and in active labor for 32 hours. My first nurse Jen(which usually worked in the intensive care unit) was amazing. She helped …
🦋To Grace: RN 🦋
You are one of the most neatest people I have ever met. This is what an RN should be!! Thank you for taking such good care of my mom. She is the love of my life and you made it all so good. You are a shining light!! A real star!! …
My daughter saw Dr. Mastersen in the pediatric clinic. She was the worst Neurologist we have seen. Such a joke. She told me 30 percent of what you learn in medical school is proven to be not true. She also said a lot of labs are not …
The tech that gave my granddaughter her ultrasound was horrible. She was very rough and rude. The rest of the staff were great. It only takes one person to make a stressful situation worse.
Horrible hospital. Had a family member come in for drug and suicidal thoughts they kept him a few days and then told him doctor said it’s time to leave. He called a family member and the nurse said to us if he doesn’t leave then he will be …
My kids go here one doctor is newer and I am not happy as to how I felt my kid’s medicine was toyed with. It messed with my kids mind and psych symptoms and made him way worse. I was giving a different doctor and I love her. Now onto the …
If I could give a zero I would. After having a heart procedure preformed, which I had to have a negative Covid test prior to procedure, we had to enter and exit through the ER entrance and through the middle of the ER waiting room. We were …
What happened to common sense and courtesy with Nurse Techs, and Nurses here. I’m brought back to a room and told to lie down. Ok I do that but the bed is left flat with no pillow. The lady did not ask if I wanted my head raised or if I …
Went to the ER downtown after spending 2 hours in Urgent care. They called to say we were driving in with a head injury. CAT was done immediately. Then back to waiting area till 4:00 . No er rooms available. 4:00 got to a room and waited …
They must be handing out CNA certificates because I have never seen such inhumane treatment from nurses in my life. It takes nothing to treat someone like a human being. If someone doesn’t like what they do, or can’t do their job correctly, …
The staff gave me all the information without even having to ask. I’d like to thank the nurse Kayla and the hospital counselor for explaining the possibilities for recovery in a 2 year time frame without sugar coating anything. Sad to say …
This has been the absolute WORST experience of medical care I have EVER been a part of. Took my husband to the ER per our primary physician’s advise (from Marshalltown, an hour drive) My husband is in horrible pain and rated his pain at a …
I wish I could give no stars at all. Was there after car accident. Doctor was extremely rude. I have open wound on my hand and needed stitches. I also had cuts all over my hands and legs. I was there for 5 hours. All was done is stitches, …
Terrible just terrible. Ive never seen such lousy medical care!!! Go somewhere else!!! RUN! THE staff is very rude to most of the I’ll people. Wouldn’t help a lady who couldn’t walk go to the bathroom. Left her sitting for 9 hours. Scolded …
I would give this place zero stars but they get one star due to the sweet greeter and x ray tech. Other than that this is a awful place. My fiance came in with symptoms of a heart attack and they not only talked to him like a child they …
I can’t believe I did not know about MercyOne Children’s Hospital and their pediatric emergency room until recently. The doctors and nurses take such great care of the patients though I wish children did not have to wait in the same area …
This is for the Children’s Emergency & Hospital. Thankyou so much to the fabulous doctors and caring nurses that helped my Son Vega get better from a nasty pneumonia. I can’t tell you how much each of your care and skill means to me and the …
We took our 16-month-old son to the MercyOne Children’s Hospital emergency room on Saturday evening and received the utmost level of personalized care from Dr. Espelund, Nurse Eleanor and the entire team there. We were impressed by their …
To whoM is reading this, we came to your hospital with cardiac failure. We had the best care and treatment. You should be so proud of your staff! They are over worked and completely understaffed. Everyone from the Er staff to the is …
They must be one of the hospitals who spit in the faces of nurses who were hero’s last year, but fired this year for not wanting to be injected with an unknown vaccine. …
I don’t know why this amazing place is rated 2.6 stars but I gave birth to my beautiful baby girls here and soon with baby #3 I would even recommend this place if you ever need help ♥️ Everyone is truly amazing, you won’t go wrong, everyone …
Went to the Mercy One Urgent Care, they ran tests and told me I needed to be seen in the ER immediately. 4+ hours and I am still waiting. We are looking for a different hospital. Clearly this one doesn’t care about the people in their waiting rooms. Watching who is taken, it appears one must have money to get in.
This is for the ICU nurses and doctors! My husband was in ICU and I can’t thank them enough for all the care they gave to him. Even though I couldn’t stay the night with him I knew he was being very well treated. I can’t think them enough for there hard work and dedication. Thank you again! ❤❤
Night doctor refused to resd test results said will wait for day shift to do it. Waiting 15 hours for heart failure test results!! Night nurses were rude, unprofessional, and wouldn’t listen. Wrapped up in doing bare minimum and get paid.
Very disappointed in the service provided to my husband while at Mercy hospital downtown the entire month of February 2021. They lost his belongings, he got a serious bed sore on his bottom and had to have emergency surgery because they …
Thank You 8 North. Your ENTIRE TEAM WAS OUTSTANDING. I had emergency surgery with the best CARE EVER . Also the entire OR TEAM, was FANTASTIC as well. I will never hesitate to be a patient here. Room was spotless, food great, and every team member at Mercy was FANTASTIC. THANKS FOR MAKING A SCARY SITIATION VERY COMFORTABLE
Once again waited almost 4 hours after my doctor told me to go get imaging done in the ER ! Told the nurses that my doctor had called and left instructions on what she needed done ! Wasn’t til I was getting ready to leave when the one of …
My son was born there in 2017. Inside the prep room his mother was treated to an unnecessary catheter by a nurse who had very long fingernails and had cut her insides while attempting to insert the catheder. The other 3 nurses were flailing …
I have been in healthcare for 30plus years. Never in my life have I ever been treated so inhuman in my life. I was there on March 27 and stayed less then 24 hr. I signed out AMA. I have never been treated so badly or treated a patient the …
I was taken to the ER by ambulance after having an anaphylactic reaction yesterday night. The team at the ER was great Dr Sayer and the nurse who took care of me did a really great job. I walked out of the hospital in the morning for which …
Went there for Nero for 5 seizures in one day at a town that I just moved to and they transferred me to this horrible hospital they kept me over night and they told me the next to let my regular neurologist handle it which I did not have …
The ER is a joke. I showed up at 5am on a Friday morning, I was in the most horrific pain I’d ever experienced, at one point they draw some blood and afterwards I got nauseous. I told the gal I was gonna pass out. I woke up out in the hall …
I am ashamed to say I used to be a former employee here. I also attended Mercy College of Health Sciences. Catherine McAuleys’ legacy is not shown in this hospital. I was in the ER for a medication reaction. I was left in a room without …
Had knee replacement surgery on September 13th. Staff was fantastic. Dr. Beecher did an outstanding job and the nursing staff were phenomenal. I know I’m going to miss someone but from Molly, Tajis, Emma, and Phil, all went above and beyond …
If you can avoid this ER, you should. We waited 12 hours and we probably should have left and tried a different hospital but we were sent texts saying just another 10 minute wait, so stayed. There should be some way to make this better. What a mess.
Mercy Beaverdale – Worst clinic in the Midwest. They give you medications which give you diarrhea, you take them exactly as prescribed, then you need to come in and see your doctor. Nope, because you have diarrhea now due to the …
The leukemia society paid out bill two years ago.
We have been sent to collections twice.
Talking to our lawyer on Wednesday.
Not happy at all.
Accurate reviews. Awful experience. Made my little boy’s bad day even worse…… Soo careless they automate responses to negative reviews……Classy! Like a scene from Idiocracy. It must be a joke.
Took my fiancé in for severe abdominal pain around midnight at the ER. Was treated horrible by the staff at the ER desk. Got our vitals taken and waited for two hours. My fiancé was in the worst pain of his life. We overheard someone …
After dealing with the Dr’s at this facility I would rather be flown to Iraq and be operated on outside in a sandstorm by a monkey. Not sure where they got their degrees however incompetence is is an overstatement. They had my wife push …
I kid you not, we got to the emergency room at 4:25pm Took 2 hours to get vitals and temperatures. Then we didn’t get into a room till 9:30ish. We left at 11:45pm. Kiddo had strep throat. 8 hrs for that??? Emergency room was a joke. …
Mercy hospital has done a wonderful job taking care of my daughter from ER to the Ped floor they made her comfortable and gave her lots of activities to stay busy! A huge shout out to Janice the Childrens ER nurse she did such a wonderful …
Got sent to the hospital after an ultrasound to deliver my baby via c section at 31 weeks 6 days, the NICU staff was incredible and so helpful. Being in the NICU for 6 weeks was hard but because of the amazing staff it made it a little …