Merrick Bank is FDIC insured and recognized as a top credit card issuer in the U.S. In total, we proudly serve nearly 3 million cardholders and have … See more
(Translated by Google) Excellent Bank, my credit was very low and thanks to Merrick Bank my credit increased, recommendation you just have to pay on time and everything will be fine! …
I have had the card for over two years now. I have had an excellent payment history. I called to get a lower interest rate, and was told no, it will never go down, that’s what “I agreed to “ when I accepted the card offer. I will pay it off …
So I got a credit card through Merrick bank a couple years ago it started out at $600 credit limit after making my payments on time for 6 months to a year my credit line doubled to $1200 and I still make my payments on time every month so …
Terrible customer service. There was a glitch in their website with a payment that I had made so the payment was returned. They tried to blame it on me
Customer service is the worst. Very condescending and rude and never has answers for customer inquiries. They always pass it off as a vendor’s or merchants issue. They never attempt to resolve the issue.
Have their credit card late on payment and set up auto pay even though pandemic and still wont work with me, asked to pay off all at once and would only knock $50 off the total
I’m not a customer of Merrick, but my company has been in the same office building as them for several years. They are professional, friendly and the employees appear to have a lot of job satisfaction.
This bank solicits you for loans with very high interest rates. I would avoid them at all costs. Not to mention their extremely high fees. Not worth it.
Customer service is the absolute worse. They will not answer the phone. Instead you have to leave a call back number 4 times in a row before they call you back. And once you get in touch the customer service representative I spoke to laughed at me over the phone. Most disrespectful people I have ever dealt with.
Great card If you are trying to establish credit! They increased my credit limit several times for paying my bill on time and paying more than just the minimum payment!
I have 12 CC and this is the one who has given me the most problems especially with their mobile app and lets not talk about the wait for one to answer the phone Lets not mention your auto payments do not make a difference they will say you are LATE
I have never had an issue with the bank, their policies or their staff. The experience has always professional.
Interest rate is a bit high, but it is expected.
Good if you want to restore your credit, but the apr is insanely high and the late fee is as well if you get this card make sure to pay on time and try not to use it to much feels like you pay on it forever!
Ordered my card mid september and a month later they give me a bill for $36 but i dont have the physical card yet. Called customer service where the hold was supposedly 30 minutes. Took a screenshot of waiting over an hour. …
If I have a chance, I would give 0 star. The worst customer service, incompetent associates, all they do is to connect to the other associate then you wait min half hour, it is like wishes cycle…
Made a payment for May 2020 they took it upon themselves to take June’s payment also in May when I called them they said to call my bank to dispute it which didn’t do any good because it was a ach withdrawal I’m a truck driver I don’t have …
Avoid Merrick Bank’s credit card scheme! It consistently takes them 2 weeks to process payments. If your due date passes while your payment is nestled in their cozy little shop of mailroom horrors the bank will charge you an enormous late …
I was affected by Covid 19 and furloughed prior to that i was on bed rest for a month due to heart issues. When I contacted them and wanted to use my payment insurance plan their solution was to reduce my payments and permanently close my …
Kody Wood’s review (below) is absolutely correct. Merrick Bank treats their Customers very poorly. They RARELY answer the phone. And when they do answer the phone, their reps treat me with contempt and condescension, as if I am some sort …
Wait on hold times for customer service “greater than 2hrs”! Call back option hangs up on you when you answer! “Bank” has some inept Clown Masquerading as a CEO/President! Suspect the “Bank” is actually in Zimbabwe?
Since they made an effort to reach out to me with unsolicited spam mail, I will gladly return the favor and rate them based on my intent to do business with them. From reading the other reviews, seems to me you guys need to focus on your current customers first
Choose another credit card if you want credit limit increases. They don’t accept request for limit increases and they make excuses when you bring it to their attention that you haven’t gotten one in almost 5 years!
The worst! Do not ever bring any businesss to this bank . awful! Worst customer service ever!!!! Got hung up on twice in a row. Rates way high
For no reason too!!! …
Went to an on-site location expecting to be helped by customer service just to be met with an empty lobby and a dismissive staff. Had very little help basically told me to call some number. If you can, definitely go with a different company.
My experience with Merrick Bank in Utah. I purchased a recreational loan for a camper thru them in 2017. I decided to pay off the remaining balance of $4,000.00 on September 8, 2020. I was told it takes 3 weeks for the title. It is now …
They canceled card because I haven’t used for awhile. It dropped my credit score. Always paid on time. Don’t bother with Merrick. Go with a company that appreciates long term relationships and good customers.
I would not recommend this bank for a credit card. The apr is higher than most competitors, card gets locked by fraud department for no reason. Then when you call, plan to be put on hold for over 15 minutes than put back on hold for another 15 minutes only to be disconnected.
Very unhappy that they just closed my account because of “inactivity” when they didn’t send any notifications to my email or anything. My credit score dropped 15 points just because of poor infrastructure on their part. If you want a …
The customer service representative was very rude and lazy. Put me on hold for a LONG time after waiting 20 min for my call to be answered. Finally got tired of waiting and hung up. If I could give them no stars I would. On a positive note they did give me a card several years ago when my score was low and nobody else would
I was on hold for 27 minutes this morning due to being locked out of my account. When someone finally answered, it was a female that I couldn’t understand plus I could hear her moving around in the background. I kept asking I am ready to …
No issues with this card. Started out with a 1000 credit line and a few months later of ontime payments it was increased to 2000. Way better than some of these predatory credit card banks.
I would give u a 5 star. But after what happen and why MERRICK bank closed my account cause of payment issues and kept my security deposit I don’t recommend anyone getting this card They never told me nor got any thing or reason why they …
Horrible customer service. My account suddenly says my password is wrong so I can’t log in. I select forgot password but you need your account number to change your password. …
Merrick Bank has great customer service, easy to use website. Follow the plain and simple credit rules (pay your credit right on time) to restore your credit history. Thanks to Merrick Bank I did build back my excellent credit scores.
So I’m reading all of these dreadful reviews and after 3 times dealing with them they gave me nothing but respect and I was able to get though in under a minute all 3 times. I needed to move my date to accommodate my pay date…done. I …
I’m not a customer yet they are constantly calling me and texting me odd messages. can’t believe this is a real company. they have scam written all over them
Do not use this bank I have tried to close my account for the past 5 days and all I get is a 20 minute wait time and the next person talk to passes me alone to wait another 20 minutes and they can’t help either. How do I close my account with this horrible customer service company
STAY AWAY!!!!!!!!!!!!!!They are a joke. I applied for a card. They charged me the annual fee, which I paid, then magically my account is closed. They are giving me a hard time on reimbursing the money I paid. They are rude as hell every …
One of the worst costumer services out there, when dealing with fraud. They will disconnect/drop you on purpose to so that you waste half your day, trying to get a new card number. Not even speaking of the refund for stolen money.
Accepted offer for a credit card. Never received the card in the mail but received a separate mailing with my pin. Letter said if I hadn’t received my card yet then I should call the customer service number. Called yesterday and hung up …
the card itself was easy to get and the fees were reasonable. However, if you have a single issue with them it is miserable. The people I have dealt with have been personable, but their entire system is difficult to navigate and grossly …
Never received my card but that first bill arrived. I’ve tried numerous times to contact them. Only to be put on hold for over an hour (more than once) and being disconnected before speaking to anyone. Can’t setup my online credentials without the card. Had to mail a check to pay the annual fee. Terrible customer service imo
Had the card for several years, never a problem. Fast payment credit. These bad reviews obviously from clowns who aren’t mature enough for credit cards.
They shut my card off because they sent new cards out I never received it or activated the new one customer service told me on 8/13/22 that they would rush deliver me a new card that I would receive in 2 to 3 days so I call today four days later to be told it was mailed out on the 17 th and was told that was rush delivery . REALLY
I was pre approved, so I didn’t need to make a security deposit. So My experience with the card is different than most of the reviews here.
As far as my experience, it’s been pleasant. As long as you pay your statement …
The credit card program is a complete scam. They tell you that you’re approved for a credit card, but they don’t actually give you one – they just send you a bill for an annual fee. When I received the bill, I called them found they don’t …
I got my card unlike everyone else, but shortly after I lost my income aka my business went from thriving to complete failure.
I’m now working and paying on this card but they still call multiple times every day. Literally every day and more then once a day. Do NOT use them if you don’t have too
If it were possible to give zero stars I would. Noticed fraudulent activity on a credit report. Called Merrick the day after the fraudulent account was opened Spoke with a representative who told be the account would be frozen and an …
I had to call and request another card as I had not received the first one. I still haven’t received the card but I’ve received the bill and other offers so it is not a mistake in address. Also, the wait time for customer service is 45 …
HORABLE , VICTUM OF FRAUD , THESE PEOPLE SAY THE ACCOUNT WASNT PAYED , AND SENT ME TO COLLECTION THEY RACKING UP MY SCORE FROM 767 NOW DOWN TO 400 , THEY WONT EXPECT THE LETTER , FROM THE BANK IT SHOW CASHED THEY SAID IM SORRY I POINT OUT …
Merrick Bank, An unforgiving, Greedy excuses for a bank, who after making thousands on your back In interest a year on a account will hit your credit after being 30 days late during a hard time for all of us after Covid. Even after paying …
Absolute worst. Multiple returned payments for no reason, unwarranted late fees. Can’t get a hold of customer service. Tried making a payment with a debit card online and on the mobile app and it says it’s a credit card, which it’s not. Customer service constantly hangs up. I will be closing my account.
I applied for a Credit Card online. Was approved. Great, right? No. Haven’t received my card yet. Told me they sent it out, never got it. They charge my credit card so I have to pay it. Oh I can’t pay the bill online because I don’t have …
After they accepted my loan, I was involved in a accident. They helped to a point.
We were always a month late. They then put us in a restricted like atmosphere. …
Keep claiming they sent out my new card. Never received it. Customer service is a joke. Please file a complaint with the federal reserve and the consumer financial protection bureau.
I am a Current Customer and the Customer service is TERRIBLE!! I have NOT received the Mastercard that they’re switching to & have called 3 times just to be Constantly transferred and put on hold for over an hr a piece, I have Yet to …
I requested a placement card from merrick bank 2 weeks ago. Every time I called customers service I get a different date the card was mailed out. I still have not gotten it. All they do is tell lies and very lazy.
I am totally disguisted with your Company using people in the Dominican Republic. They are rude they do not speak English when I ask to be transferred to the US they become very hostile the are incompetent Merrick Bank needs to find more …
CUSTOMER SERVICE DOES NOT EXIST HERE!!! I was pre-approved. Make my payments on time, everytime. I have not received the new Mastercard, even though I know I changed my address when I moved. I accidentally activated my new card, even …
This credit card service is awful. I have been trying to get ahold of them for 4 days now about a fraudulent charge on my account. I have spent countless hours on hold, spoke to 16 different people now, and they keep telling me oh, we will …
Customer service representative Sandra #SA1 out of New York has one of the worst attitudes. She says she’s a supervisor which is not good being in Customer service. They really need to make serious changes to the customer service …
I have had my card for many years never been late or missed a payment. I havent used it in a while so i didnt realize they put a service fee on my bill. So i was 30 days late on a 12 dollar bill and they reported me to the credit agencies. …
I called Customer Service and got all the way to the Supervisor. She would not Grant me a waiver for a $19.47 cash advance fee. If I had known this, I would have never got this measly card. They said it was written on the statement and yes …
Do not apply for a credit card from this company, you are wasting your time. You may get approved but they charge an annual fee and they will not report payment history for months on end. It does more damage to your credit and wallet then it does good. Seriously don’t waste your time
without any kind of warning they closed my long time account, in good standing, with zero balance and with a high credit limit because I had not charged anything in a year…which hurts my credit score. The rep said nothing she could do and couldn’t re open it. This is an unfair practice in my opinion!
Applied for a Credit card which I never received. Called and spoke to a representative which told me they sent it out to a different address. I give him my address he said he updated, so I waited. I called again because It had been one …
They are good about giving loans, I will give them that. However, we paid ours off 7 weeks ago and are still waiting on the title. About a week after they had the payoff in their bank, they drafted another payment. Do you think I am also …
After my card didn’t arrive when I opened a secured credit card in July 2022, I was assured that my account was successfully closed in August 2022 (when I called to cancel the card and account entirely). They waived the enrollment fee, but …
I’m a current Merrick Bank card holder. Merrick bank INSISTED on replacing my card. Merrick bank claims to have sent x3 separate replacement cards now. 2-3 week arrival on each replacement. All cards they claim we’re lost in mail. I was …
I have had a great experience with Merrick Bank. I have had their credit card for over two years. No problems whatsoever. Credit increases without asking, excellent customer service. This has been my experience. I should add that I always …
Merrick Bank is the worst!! If I could give it zero stars, I would! I was sent a starter card in the mail to use and a month after using it I received an email saying the card I have will no longer be able to be used and they would be …
If you bank with Merrick then you have seen like I have that they tend to NOT give good customer service. The operators seem as if they are told STEAL AS MUCH AS YOU CAN, DO THE LEAST TO HELP AND THEY WILL COME. No that is not correct. The …
(Translated by Google) Excellent Bank, my credit was very low and thanks to Merrick Bank my credit increased, recommendation you just have to pay on time and everything will be fine! …
I have had the card for over two years now. I have had an excellent payment history. I called to get a lower interest rate, and was told no, it will never go down, that’s what “I agreed to “ when I accepted the card offer. I will pay it off …
Sending plastic thru the mail that isn’t even a real credit card is bad business period. Is it even recyclable plastic?
So I got a credit card through Merrick bank a couple years ago it started out at $600 credit limit after making my payments on time for 6 months to a year my credit line doubled to $1200 and I still make my payments on time every month so …
Good credit
Its my name
Fine for establishing credit but high interest and fees
Transferred payment into credit quickly
Their service is beyond poor. It’s a joke.
They help me rebuild my credit
Terrible customer service. There was a glitch in their website with a payment that I had made so the payment was returned. They tried to blame it on me
Customer service is the worst. Very condescending and rude and never has answers for customer inquiries. They always pass it off as a vendor’s or merchants issue. They never attempt to resolve the issue.
Horrible customer service!
Interview process is ridiculous, they expect you to know how to do the job without training and not willing to invest in new employees.
55 minutes on hold and still no service. I cannot imagine having an emergency and needing help.
Paid off my balance and put the card away two yrs ago no problems of any type.
No stars ,, customer service is completely non existent , I’ve been on hold for over a hour. The absolute worst , closing this account asap
Have their credit card late on payment and set up auto pay even though pandemic and still wont work with me, asked to pay off all at once and would only knock $50 off the total
Smh I received a bill of $48.00 for annual charges before my card.
THIS PLACE IS A TOTAL SCAMMMMM! I can’t believe I even gave a thought to doing business with them.
Closed account due to inactivity. I had 6 years with this account and it was my longest standing open account on my credit report.
I’m not a customer of Merrick, but my company has been in the same office building as them for several years. They are professional, friendly and the employees appear to have a lot of job satisfaction.
This bank solicits you for loans with very high interest rates. I would avoid them at all costs. Not to mention their extremely high fees. Not worth it.
Had card for few years.They have been helpful.They have taken care of any problems I have had quickly and efficiently.
Customer service is the absolute worse. They will not answer the phone. Instead you have to leave a call back number 4 times in a row before they call you back. And once you get in touch the customer service representative I spoke to laughed at me over the phone. Most disrespectful people I have ever dealt with.
It sounds like this is their scheme. The same thing happened to me. I received the card never activated it but I saw that they billed me.
Great card If you are trying to establish credit! They increased my credit limit several times for paying my bill on time and paying more than just the minimum payment!
Deserves zero stars. Your employees are not helpful and not caring when it comes to deceased individuals with Merrick Bank accounts.
Called the corp off here in Utah & immediately transferred to the 1-800 # now waiting over an hour smh this is soooo pathetic.
I have 12 CC and this is the one who has given me the most problems especially with their mobile app and lets not talk about the wait for one to answer the phone Lets not mention your auto payments do not make a difference they will say you are LATE
I have never had an issue with the bank, their policies or their staff. The experience has always professional.
Interest rate is a bit high, but it is expected.
There credit restructuring program, along with responsible on time monthly payments. Have improved my credit greatly. Thank you Merrick Bank!
Good if you want to restore your credit, but the apr is insanely high and the late fee is as well if you get this card make sure to pay on time and try not to use it to much feels like you pay on it forever!
I regret getting this card. I made a payment and it shows up in my bank statement but not on my merrick card.. and they hit me with a late fee
Ordered my card mid september and a month later they give me a bill for $36 but i dont have the physical card yet. Called customer service where the hold was supposedly 30 minutes. Took a screenshot of waiting over an hour. …
If I have a chance, I would give 0 star. The worst customer service, incompetent associates, all they do is to connect to the other associate then you wait min half hour, it is like wishes cycle…
Made a payment for May 2020 they took it upon themselves to take June’s payment also in May when I called them they said to call my bank to dispute it which didn’t do any good because it was a ach withdrawal I’m a truck driver I don’t have …
Never received card in the mail. I closed the account and the company is taking months to refund my deposit.
Terrible customer service. …
Avoid Merrick Bank’s credit card scheme! It consistently takes them 2 weeks to process payments. If your due date passes while your payment is nestled in their cozy little shop of mailroom horrors the bank will charge you an enormous late …
I was affected by Covid 19 and furloughed prior to that i was on bed rest for a month due to heart issues. When I contacted them and wanted to use my payment insurance plan their solution was to reduce my payments and permanently close my …
Kody Wood’s review (below) is absolutely correct. Merrick Bank treats their Customers very poorly. They RARELY answer the phone. And when they do answer the phone, their reps treat me with contempt and condescension, as if I am some sort …
Waited over an hour and then was transferred back to customer service with additional wait time.
I received an invitation from this card so I don’t have to pay any fee. I buy and I make my monthly payment and never had a problem.
Wait on hold times for customer service “greater than 2hrs”! Call back option hangs up on you when you answer! “Bank” has some inept Clown Masquerading as a CEO/President! Suspect the “Bank” is actually in Zimbabwe?
Since they made an effort to reach out to me with unsolicited spam mail, I will gladly return the favor and rate them based on my intent to do business with them. From reading the other reviews, seems to me you guys need to focus on your current customers first
Choose another credit card if you want credit limit increases. They don’t accept request for limit increases and they make excuses when you bring it to their attention that you haven’t gotten one in almost 5 years!
The worst! Do not ever bring any businesss to this bank . awful! Worst customer service ever!!!! Got hung up on twice in a row. Rates way high
For no reason too!!! …
Went to an on-site location expecting to be helped by customer service just to be met with an empty lobby and a dismissive staff. Had very little help basically told me to call some number. If you can, definitely go with a different company.
it just messed up my credit score by giving me hard inquiry. even im pre-approved still got denied.
My experience with Merrick Bank in Utah. I purchased a recreational loan for a camper thru them in 2017. I decided to pay off the remaining balance of $4,000.00 on September 8, 2020. I was told it takes 3 weeks for the title. It is now …
Very worse company EVER! Never received card now on hold dor over an hour. The rep was rude. I am going to cancel
I never opened this account it’s a scam!! They say I charge $1 a month so I have to pay an extra $35. But won’t answer any phone calls.
They canceled card because I haven’t used for awhile. It dropped my credit score. Always paid on time. Don’t bother with Merrick. Go with a company that appreciates long term relationships and good customers.
I would not recommend this bank for a credit card. The apr is higher than most competitors, card gets locked by fraud department for no reason. Then when you call, plan to be put on hold for over 15 minutes than put back on hold for another 15 minutes only to be disconnected.
Very unhappy that they just closed my account because of “inactivity” when they didn’t send any notifications to my email or anything. My credit score dropped 15 points just because of poor infrastructure on their part. If you want a …
The customer service representative was very rude and lazy. Put me on hold for a LONG time after waiting 20 min for my call to be answered. Finally got tired of waiting and hung up. If I could give them no stars I would. On a positive note they did give me a card several years ago when my score was low and nobody else would
I was on hold for 27 minutes this morning due to being locked out of my account. When someone finally answered, it was a female that I couldn’t understand plus I could hear her moving around in the background. I kept asking I am ready to …
No issues with this card. Started out with a 1000 credit line and a few months later of ontime payments it was increased to 2000. Way better than some of these predatory credit card banks.
I would give u a 5 star. But after what happen and why MERRICK bank closed my account cause of payment issues and kept my security deposit I don’t recommend anyone getting this card They never told me nor got any thing or reason why they …
Horrible customer service. My account suddenly says my password is wrong so I can’t log in. I select forgot password but you need your account number to change your password. …
Merrick Bank has great customer service, easy to use website. Follow the plain and simple credit rules (pay your credit right on time) to restore your credit history. Thanks to Merrick Bank I did build back my excellent credit scores.
So I’m reading all of these dreadful reviews and after 3 times dealing with them they gave me nothing but respect and I was able to get though in under a minute all 3 times. I needed to move my date to accommodate my pay date…done. I …
I’m not a customer yet they are constantly calling me and texting me odd messages. can’t believe this is a real company. they have scam written all over them
Do not use this bank I have tried to close my account for the past 5 days and all I get is a 20 minute wait time and the next person talk to passes me alone to wait another 20 minutes and they can’t help either. How do I close my account with this horrible customer service company
STAY AWAY!!!!!!!!!!!!!!They are a joke. I applied for a card. They charged me the annual fee, which I paid, then magically my account is closed. They are giving me a hard time on reimbursing the money I paid. They are rude as hell every …
One of the worst costumer services out there, when dealing with fraud. They will disconnect/drop you on purpose to so that you waste half your day, trying to get a new card number. Not even speaking of the refund for stolen money.
Accepted offer for a credit card. Never received the card in the mail but received a separate mailing with my pin. Letter said if I hadn’t received my card yet then I should call the customer service number. Called yesterday and hung up …
the card itself was easy to get and the fees were reasonable. However, if you have a single issue with them it is miserable. The people I have dealt with have been personable, but their entire system is difficult to navigate and grossly …
Never received my card but that first bill arrived. I’ve tried numerous times to contact them. Only to be put on hold for over an hour (more than once) and being disconnected before speaking to anyone. Can’t setup my online credentials without the card. Had to mail a check to pay the annual fee. Terrible customer service imo
Had the card for several years, never a problem. Fast payment credit. These bad reviews obviously from clowns who aren’t mature enough for credit cards.
They shut my card off because they sent new cards out I never received it or activated the new one customer service told me on 8/13/22 that they would rush deliver me a new card that I would receive in 2 to 3 days so I call today four days later to be told it was mailed out on the 17 th and was told that was rush delivery . REALLY
I was pre approved, so I didn’t need to make a security deposit. So My experience with the card is different than most of the reviews here.
As far as my experience, it’s been pleasant. As long as you pay your statement …
The credit card program is a complete scam. They tell you that you’re approved for a credit card, but they don’t actually give you one – they just send you a bill for an annual fee. When I received the bill, I called them found they don’t …
I got my card unlike everyone else, but shortly after I lost my income aka my business went from thriving to complete failure.
I’m now working and paying on this card but they still call multiple times every day. Literally every day and more then once a day. Do NOT use them if you don’t have too
Received a bill from this company and never received the bank card. I’ve called twice same guy answer, I don’t think this is legit
If it were possible to give zero stars I would. Noticed fraudulent activity on a credit report. Called Merrick the day after the fraudulent account was opened Spoke with a representative who told be the account would be frozen and an …
I had to call and request another card as I had not received the first one. I still haven’t received the card but I’ve received the bill and other offers so it is not a mistake in address. Also, the wait time for customer service is 45 …
HORABLE , VICTUM OF FRAUD , THESE PEOPLE SAY THE ACCOUNT WASNT PAYED , AND SENT ME TO COLLECTION THEY RACKING UP MY SCORE FROM 767 NOW DOWN TO 400 , THEY WONT EXPECT THE LETTER , FROM THE BANK IT SHOW CASHED THEY SAID IM SORRY I POINT OUT …
Merrick Bank, An unforgiving, Greedy excuses for a bank, who after making thousands on your back In interest a year on a account will hit your credit after being 30 days late during a hard time for all of us after Covid. Even after paying …
Absolute worst. Multiple returned payments for no reason, unwarranted late fees. Can’t get a hold of customer service. Tried making a payment with a debit card online and on the mobile app and it says it’s a credit card, which it’s not. Customer service constantly hangs up. I will be closing my account.
I applied for a Credit Card online. Was approved. Great, right? No. Haven’t received my card yet. Told me they sent it out, never got it. They charge my credit card so I have to pay it. Oh I can’t pay the bill online because I don’t have …
After they accepted my loan, I was involved in a accident. They helped to a point.
We were always a month late. They then put us in a restricted like atmosphere. …
Keep claiming they sent out my new card. Never received it. Customer service is a joke. Please file a complaint with the federal reserve and the consumer financial protection bureau.
I am a Current Customer and the Customer service is TERRIBLE!! I have NOT received the Mastercard that they’re switching to & have called 3 times just to be Constantly transferred and put on hold for over an hr a piece, I have Yet to …
I requested a placement card from merrick bank 2 weeks ago. Every time I called customers service I get a different date the card was mailed out. I still have not gotten it. All they do is tell lies and very lazy.
I am totally disguisted with your Company using people in the Dominican Republic. They are rude they do not speak English when I ask to be transferred to the US they become very hostile the are incompetent Merrick Bank needs to find more …
CUSTOMER SERVICE DOES NOT EXIST HERE!!! I was pre-approved. Make my payments on time, everytime. I have not received the new Mastercard, even though I know I changed my address when I moved. I accidentally activated my new card, even …
This credit card service is awful. I have been trying to get ahold of them for 4 days now about a fraudulent charge on my account. I have spent countless hours on hold, spoke to 16 different people now, and they keep telling me oh, we will …
Customer service representative Sandra #SA1 out of New York has one of the worst attitudes. She says she’s a supervisor which is not good being in Customer service. They really need to make serious changes to the customer service …
I have had my card for many years never been late or missed a payment. I havent used it in a while so i didnt realize they put a service fee on my bill. So i was 30 days late on a 12 dollar bill and they reported me to the credit agencies. …
I called Customer Service and got all the way to the Supervisor. She would not Grant me a waiver for a $19.47 cash advance fee. If I had known this, I would have never got this measly card. They said it was written on the statement and yes …
Do not apply for a credit card from this company, you are wasting your time. You may get approved but they charge an annual fee and they will not report payment history for months on end. It does more damage to your credit and wallet then it does good. Seriously don’t waste your time
without any kind of warning they closed my long time account, in good standing, with zero balance and with a high credit limit because I had not charged anything in a year…which hurts my credit score. The rep said nothing she could do and couldn’t re open it. This is an unfair practice in my opinion!
Applied for a Credit card which I never received. Called and spoke to a representative which told me they sent it out to a different address. I give him my address he said he updated, so I waited. I called again because It had been one …
They are good about giving loans, I will give them that. However, we paid ours off 7 weeks ago and are still waiting on the title. About a week after they had the payoff in their bank, they drafted another payment. Do you think I am also …
After my card didn’t arrive when I opened a secured credit card in July 2022, I was assured that my account was successfully closed in August 2022 (when I called to cancel the card and account entirely). They waived the enrollment fee, but …
I’m a current Merrick Bank card holder. Merrick bank INSISTED on replacing my card. Merrick bank claims to have sent x3 separate replacement cards now. 2-3 week arrival on each replacement. All cards they claim we’re lost in mail. I was …
I have had a great experience with Merrick Bank. I have had their credit card for over two years. No problems whatsoever. Credit increases without asking, excellent customer service. This has been my experience. I should add that I always …
Merrick Bank is the worst!! If I could give it zero stars, I would! I was sent a starter card in the mail to use and a month after using it I received an email saying the card I have will no longer be able to be used and they would be …
If you bank with Merrick then you have seen like I have that they tend to NOT give good customer service. The operators seem as if they are told STEAL AS MUCH AS YOU CAN, DO THE LEAST TO HELP AND THEY WILL COME. No that is not correct. The …