The Andover Companies and its subsidiaries Baystate Insurance, Cambridge Mutual Fire Insurance, Merrimack Mutual Fire Insurance, are among the largest and longest-standing mutual insurance groups in the Northeast. Consistently rated “Excellent” or higher by the A.M. Best Co. for over eight decades, we provide insurance products that shield personal and commercial properties and their owners from risk. As our company approaches its 200th year, we are steadfast in our commitment to protecting our policyholders and building the most reliable network of independent agents across New England, Connecticut, New York, New Jersey, and Illinois.
| Friday | 8:15AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:15AM to 4:30PM |
| Tuesday | 8:15AM to 4:30PM |
| Wednesday | 8:15AM to 4:30PM |
| Thursday | 8:15AM to 4:30PM |
95 Old River Rd, Andover, MA 01810
Great Company
It amazing
Best in the business.
AKA the Wayne manner
Excellent service !!
First Class Organization
Great Company!
Great facilities.
Top notch staff !
Great company.
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Great experience partnering with this firm.
Excellent service! Ryan is wonderful!
Have worked with them for years A+ in my book!
Great company with excellent service!
Beautiful place to work. Very nice river view
Great company, terrific experience!
Best insurance company I ever delt with.
Great service, great experience. Would highly recommend.
Someone answered the phone for emergency claims and then hung up.
Great company pricing and service great!
Amazing staff!
First class service and easily the most comprehensive Home and Fire dwelling policies on the market.
Great company and people to work with!
Rude, nasty and refuse to acknowledge when THEY make a huge mistake.
I would recommend calling your agent before here, very bad customer service on your phone, they become frustrated and short with their customers very quickly, disturbing I pay this company so much annually to be handled this way.
Excellent products, excellent service. Great insurance company.
Great company, great people, great service. 6/5
Great service and great rooms. The food is awesome
We paid thousands upon thousands of dollars in premiums over the past decade. Had a tree fall on our fence and submitted a claim. They paid but then cancelled our insurance due to “adverse loss experience.”
Great well established insurance
Company that is trustworthy and excellent customer service.
Andover is a great insurance company. Can’t recommend highly enough.
An Amazing insurance company to work with
They were fine until I actual had a claim as you would expect. The adjuster was from an outside company and I caught him lying to me and contradicting himself. I called Andover Insurance and they told me that he represents the company. I …
This is a great company. Anyone who I have dealt with has been highly professional and very helpful.
Great customer service from Elena I really appreciate your help … Thanks Andover for have amazing workers like Elena very professional and she respond all my Question….
Very well run
Representative didn’t mask their annoyance while helping me with online access. Made me feel guilty about asking for help on how to give them my money.
They are a good company to work with
Worst customer service definitely will not use this company again
Top notch carrier with excellent service and one of the most comprehensive homeowner’s and dwelling fire polices available. I’ve had nothing but fabulous experiences working with them.
I have worked at the Andover Companies for 35 years great company.
If I could give this company NO STARS I would. Two years ago they cancelled our insurance because of THEIR OWN GREED. We had no homeowner claims. THIS COMPANY SUCKS AND I WILL NEVER USE THEM FOR INSURANCE AGAIN. …
Simply the worst if I didn’t have an open claim I would leave them now. If you want to deal with a bunch of different people most of whom don’t even work there, be treated rudely and be on their timeline for everything that needs to be …
Most of the time people don’t write about the good experiences they have with companies. I want to give a 5 star review to Merimack because I had accidentally allowed my policy to expire because of an oversight in payment from my end. They took my payment over the phone and re-instated the policy immediately. Great experience.
Great company have been a customer for years never had a problem. Competitive prices!
This company should be avoided at all costs. Last year they paid out $1300 on a $4500 claim, the first claim to be presented in 25 years. This year when it was time to renew the policy, I cancelled it and went with a different insurance …
Merrimack is awful. Cancelled my policy claiming I’m not living in the home because we had contractors at the house doing work. Myself and wife were both home when the dude came unnanounced to take pictures! My wife even spoke to the guy
If I could give them a negative rating, I would!! The David Agency, Cambridge Mutual Fire Insurance Company, and E.D. Bennett & Co/Mike Bennett are lacking integrity to a sadly low degree. How tragic they feel comfortable to steal from …
I had a Manage on one of my Investment properties last year, Company Didn’t pay for the Loses, I am filling a Complain with Finance department and Attorney General.
Really great company. Had the pleasure of dealing with Ryan and he absolutely went above and beyond all of my expectations. Would recommend this company FOR SURE!!
The absolute worst company. They still operate like it’s 1980. Horrible website, impossible to do anything electronically
It is a great company to be agent for.
Terrible terrible insurance company that will lie to you, get you to buy the wrong policy, write it incorrectly then leave you unable to cash a check for a claim worth $15k just to keep $ in Their pockets. They are ignorant and change …
Fair, efficient with great underwriting and claims service.
Andover is our homeowners insurance and we have had a great experience with this company. We had our sewer line break (older home) and Andover “partners” with Harper Steam Boiler to help us out. Within 4 days of us reporting the incident to …
Friendly employees and great coverage options!
Go ahead, set up auto pay from your bank account. Don’t worry about it when the policy comes up for renewal, it’s all set up. Right up until they change account numbers at renewal and do not credit the new policy. You’re away on business, …
Great company…easy to work with with great rates!
Have been with Merrimack since 2005, had one claim in 16 years, a burglary claim in 2009, no claims before and no claims since. Merrimack issued a claim check in a timely manner. My policy is always paid on time and I am very satisfied with Merrimack.
Andover is by far one the of the best insurance carriers in New England! Coverages like Guaranteed Replacement Cost, 100% Ordinance or Law Coverage, and Home Cyber Protection set them apart from the rest! The use of local independent adjusters for claims is another great benefit of being insured with Andover.
Everyone is always friendly, very helpful and knowledgeable! Great customer experience.
Great service, even better people!! Love this company!
Great company & staff. It is a pleasure doing business with The Andover Companies.
Our house is still not done since 2020, and they blame us for most of the problems. We did not bring mold into the house. It was a result of the tree falling on our house.
Great Company to work with. Their customer service is outstanding.
Great insurance company, great customer service. Agent did a great job explaining the policy
Working with Andover has been nothing but amazing! I highly recommend this company to anyone looking for homeowners insurance!
It is a pleasure working with the committed team members at Andover! They are all collaborative, knowledgeable and always go the extra mile for us and our clients ! Thank you !
They insure my home and property in NJ. Coverage and rates are good. Been with them for over 20 years now!👍 …
I am proud to represent the Andover Companies. Their core values of Professionalis, Honesty & Integrity are displayed in every transaction!
The best insurance company in MA. They are extremely easy to work with and have the best prices in the state. Couldn’t be happier with my insurance policy with Andover!
Great people to work with and dedicated service! Their availability and events alongside insurance make them the place to go to for insurance! Very pleased.
What a great Insurance Company! Every time we have needed them, they have been there for us. Everyone is responsive, kind and attentive.
Terrible terrible insurance company that will lie to you, get you to buy the wrong policy, write it incorrectly then leave you unable to cash a check for a claim worth $15k just to keep $ in Their pockets. They are ignorant and change …
Andover is a true pleasure to work with. Their customer service, underwriting and claims departments will go above and beyond for their clients and agencies with each interaction. Thank you!!
We love The Andover Companies! They have been insuring my family’s primary and secondary homes for over four years.
I’ve worked for the Andover Companies for 17years. I also have my Homeowners Insurance through Andover. Andover has many knowledgeable employees and coming from someone who works inside, I’d trust my Insurance with Andover because I see daily how dedicated Andover is to their insureds. Andover will NEVER disappoint you.
As an agent with The Andover Companies as well as a customer of their homeowners and umbrella products for over 15 years, I can unequivocally state that this is the best insurance company to want to do business with and also the preferred carrier when it comes to protecting the assets that matter most to me.
I wish I could give “0” stars!! Terrible customer service provided by a “claims professional”. They refused to send inspection documentation to their customer on which Andover based a declination of coverage decision on. I was cut-off …
I have Andover on my homeowner’s insurance and have had so for many years. The coverage is great, the premium competitive and when I had a claim, they were fantastic. Highly recommended.
I have worked with Andover for over 30years, and if there is a better company I have not found them as yet. They are fair with their claims and have underwriters that actually listen and try to write an account. Unlike many other insurance companies today.
A top tier insurance company with superior claims service. Their rates are very competitive as well. One of the best carriers out there. You will not be disappointed.
I’ve had my homeowners insurance with Andover for over 15 years! Their rates are cost effective and their agents and representatives have always been so helpful and knowledgeable when it comes to providing my family and I with the right …