MetaLINK technologies has been serving our customers since 1996 providing High-Speed Fixed Wireless, Fiber Transport, CoLocation, Web Hosting and Hosted Phone Services and systems. We are locally owned and operated and our goal as your service provider is to offer you and your business fast, reliable access and professional world class technical support. We are proud of our services and we are active community members reaching out to help continue to build on the strength of our hometowns.
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417 Wayne Ave, Defiance, OH 43512
Expensive
Great internet
Constantly losing service!
Terrible.
Excellent for wireless connection
So rude
great customer service.
Offer very good services!
My service is very disapointing!!
Wonderful all around service
Great internet
Always running slow or not at all
You’re service is excellent!
Satisfied
Excellent service.
Always great customer service.
excellent service and excellent customer service as well.
Don’t use this if you need a vpn
Awesome service, great speed.
It is difficult to get reception and their price is average
So inconsistent it’s pathetic I was running a .05 upload speed this morning.
Great service and great customer service
Service was great!
All is working perfectly.
Very good company and the person I talked to was very helpful
It Keeps Crashing Your Trash Stop The Compony NOW
Would not even waste your time with this horrible service. Can’t have more then 2 devices connected at the same time.
Great connection, no more lost in space spinning. Highly recommend MetaLink internet.
Will was very helpful and courteous 🥰 …
there high speed wireless sucks! there service is just as bad! over priced!
Good service and nice techs to deal with
If you want ridiculously high ping and poor attempts from the company to fix the issue these are your guys
Expensive. But we cannot get any other service at out location. So that’s a bonus.
Its good internet for being out in the country, but its overpriced for what you get. Should be about 10$ cheaper a package
Speeds are up and down. On weekends It so slow it almost dial up. I do not recommend
The serviceman was polite and tried to find a signal but my trees are too high.
Great customer service, speeds are good enough to stream Netflix, hulu, and ect.
Decent internet for being in the country
Very polite and helpful. Explained everything to me so I understood it. Tech guys were quick and informative.
I was downloading a fairly small game and it said 11 days untill finished BRUH what is this Africa WiFi company
So much faster and dependable than my previous DSL. Love it and my neighbor is going to get it now.
I have had service several years and always recommend MetaLink. The few times I have needed it, I found the customer service to be amazing.
Great person, great service, took his time to explain. Will always welcome him back for service. High praise!!
I’ve had there Internet for almost two years. Great customer service. Recommend all the time
My Service Tech Scott a pro start to finish! I love my service. I highly recommend!
High prices forr slow speeds, basically 10 bucks a Mbs lol. Rude customer service take the other option if you have a choice
Worst internet service I have ever had. Will be looking for someone new. Dial-up would be better at this point.
It was great at first but now slow and frequent dropouts. Price goes up, quality goes down. Will be cancelling when contract is up.
So far so Good. have not had to at this point call for a Technician. Keep up the good signal..Thanks Brent..
MetaLink has very slow internet and every time it rains it stops working for a certain amount of time. I would definitely not recommend this company.
We struggled with very slow rural internet until we switched to metalink. Now we can all stream and surf uninterrupted. Wish I’d have found them years sooner.
Garbage service .. Constant outages for extended periods of time higher prices then competitors slower speeds and absolutely terrible customer service everyone at the company seems to have an attitude every time you call they laughed at me …
Awful internet connection. ALWAYS. They claim it’s the router..guess what? Just bought a BRAND SPANKING NEW router and it sucks just as bad. Even upgraded and it is almost worse than it initially was.
Will was very professional and did a great job!!! Thank you!!
I have had several technicians at my house for several different reasons .They call and let me know when to expect them. They are always professional and courteous.
Have been a customer for many years and the service has been excellent. Always quick response to issues even working with me on my electronic devices to access wireless.
Internet has been out for a full week, no available technicians for multiple days. Would not recommend. Frequwntly slow
Best internet option for me! Have had very little problems and service is top notch!
I have to say this is not a good service. It is the slowest ever in everything. The cost is not worth the service. The Teck support LOL all I got was I cant help you. Seriously? I have never yhad such a bad experience.
Janice Beatty
Awesome customer service and I always get great connections and speeds. I’ve tried all of the wireless options in the area and they are far and away the best
If you want to stream anything, play online games or watch Netflix do NOT get this Wi-Fi. Was watching ESPN on my phone (only thing connected to Wi-Fi) and every 45 seconds it would have to buffer.
What a joke!!! Terrible service and has been for years, unfortunately I don’t have to many providers to chose from in rural area. The technical support always thinks it’s on your end if something is wrong with service. Wanting you to pay for a service call, I would not recommend this company to anyone!!
Customer service is easy to contact. They are also great about following up to make sure you are fixed. The connection has been rock solid and fast.
wondering why my internet went off for over an hour called all your numbers and they were all out of service then my internet came back on and all of a sudden your phones were not disconnected anymore. Is their something as a customer I should know? I have always had great service until this happened now I am wondering.
The best internet service in the market. High speeds, reliable service and great rates.
I can’t believe this Internet sthanks fro the servei ed
ervice is still in business.
Internet is always going out or is down. This ISP doesn’t know how to be a decent ISP. You call and they try to make you seem dumb even though I’m more certified in networking than any of their support members. Joke company. Joke support team. Joke fees. Joke speeds.
Constantly having problems with the internet going out. I keep getting the excuse of peak times, which apparently is 24/7. Definitely need more internet providers out in the country.
Internet runs a few days great and now I have no internet. No response. Looking for better internet service. I’ve been a customer for over 10 years . Find something different
My family has had metalink for years sadly, and they are the only provider of “high speed” internet…never have i been satisfied with their services. We pay $58.95 for 3MB/s and get .300Kb/s download and .095 upload….It is a literal joke.
Our technician Scott was fantastic! He had to do some major work for our install, but he gladly and professionally got the task done and our internet is GREAT!
The technician that installed everything was really nice and the people i spoke to over the phone were great too. Ive noticed the service seems a little slower at times but overall good
They have been helpful and have given a pretty solid service but at the end of the day they are average. With 1 mbps upload speed as there fastest and most expensive package, can’t say there is much to brag about.
The service takes about a week every time I call to have a technician to repair the problem. Service is slow and not constant, we are 3/4 of a mile from tower in West Unity. Very dissatisfied with service.
This company’s reliability is absolute trash. If Metalink’s service was any more unreliable they would be your con-artist brother Vinny who skips town the second he sees a police car drive by. This is also the same Vinny who missed the birth of your first child to watch the Eagles lose a playoff game…on television.
Metalink is the best wireless provider I have ever had.
super slow, doesn’t even work most of the time and useless tech support
Have not had email service at ayersville email server since last night. Numerous failed attempts with tech support. If you wanted to buy or sell; stocks, grains, or perform other time sensitive transactions utilizing metalink email, sorry! How can this be prevented in the future?
Very slow to no internet. Have had multiple techs, special router installed and they still don’t know why I am not getting the speed I am supposed to be getting. Pay for 10mbps but only get 3-4mbps. Price is ridiculously high compared to other internet service. Worse decision ever to go with them. Do not go with them.
Been with Metalink for over two weeks now and I am now on my 3rd service tech. Paying for 7mb/s and getting 2mbs sometimes 1mb/s. Very inconsistent speed. Each service tech will get the speed around 6.5mb/s but an hour or two later, the …
So ive paid $102 dollars a month for 20 gig package i only get 2 to 15 gig up and down never steady they told me if i dont get the 20 gig it wont go as high and it will be worse so im forced to get a package that wont stay steady its always 2 to 15 and sometime 20 gig why wont the signal stay on what you pay cant wait for STARLINK!!!
Run. Doesn’t work. Pull $150 from your pocket just to get away from a “service” that doesn’t work…after $50 to buy the equipment which they are currently not wanting to get back to me. Apparently even though Netflix goes in and out they are “fulfilling their end.” I disagree.
I called to set up new service. Expecting a great hi hello and we want you as a customer , they asked my address I told them and they said you have to many trees around your house we can’t help you sorry and hung up. Wth kind of customer service is this.
It’s either metalink or HughesNet. Better of the two is meddling. But when they say tech supports available 24/7 tech support answers the phone at night but very few of them will actually get on and look at your box and see what’s going on.
Great setvice staff. Great speed
I have had nothing but poor results from this company. The service is subpar and I’ve called repeatedly asking that it be fixed. The technicians have advised on several calls this week that customer service will be calling back. Missed work …
Charged us to upgrade our equipment to get higher speed… Or speed that works lol guess what all the fees and still worse than dial up!!! Was suppose to be put on a new tower charged us for the upgrade still on same tower and still worse …
Louis was great. Very friendly, and got the job done in a timely manor!
Worst internet company you can possibly choose in the state of Ohio. Everyday there were problems with speeds, down servers and what not. Every time you call for customer service you get the same person that has no clue what they are doing. …
Horrible service! I hardly ever have internet, and when I call they always tell me it’s my router. I just spent $200 on a new router and still no internet!
Great Rural ISP. I pay for 5 mbps and I get between 4.0 and 6.0 mbps consistently. I have not had any issues so far. I have not had any fees or any unexpected charges on my monthly statement. Streaming video works great. Great company who provides fast internet at a fair price.
Top package offered. I own a business and use there services as well. Very slow, I have almost given up complaining. They alway say all is good on there end. They are the only service in northwesters Ohio.
Their internet runs but it is very slow and will go out multiple times a day, I do not recommend it and when you go to call them about it they leave you on hold for more then 20 minutes, their only good reviews have been more than 6 months ago.
Took care of the problem. Made suggestions for improving the performance of the equipment.
So far I’m not happy. I bumped up to a 15 from a 7 and I still don’t see any improvment. Also I called to get a router installed and the tech guy said he didn’t know whY I wasn’t getting a connection. That metal link will call me on Tuesday …
I live in a very rural area and getting a decent cell phone signal, let alone wifi, was almost impossible. MetaLINK worked hard with farmers in the area to get the technology up and working. I know there’s not a huge concentration of …
Jason from MetaLINK was on time, helpful, and friendly! Thank you for providing great customer service!!
The internet service is great but they aren’t very specific about costs. I was told I was to pay around $54 and then get billed in September (this was around the 17th of August) I ended up paying $54 and then a week later they took another …
We tried MetaLink for 18 months and had many issues over that time. Several service calls out to the house, many calls in to try to address issues over the phone, and still charged us 200 dollars for aen early termination fee, despite the …
STAY AWAY PEOPLE!
This internet provider is very bad. I have no trees…not ONE leaf between the tower and my receiver; and it is always down and when I call “they’re working on …
I have to call daily to get our internet rebooted and still have problem with it. And the price very high for 10mbps when u can get 100mbps for $49.99 from some other company. And I pay $81.00 I’m about to go somewhere else IM SICK OF THE …
Once again no service. Service goes off and on. Paying for ” high speed”, don’t notice much difference between what we had before, just pay more now.
Why would Stryker and Ayresville effect our service way over here near Route 30 almost to Indiana?
We just switched to MetaLINK for internet services a few weeks ago. Seth was the the young Technician who installed our service. He was extremely helpful and personable. Excellent customer service skills. So far we are VERY pleased with the internet services.
We pay our bill on time, but yet we are still lagging on internet. Well sense we all have been living in this hard time due to COVID-19, we have to homeschool our children which require internet. How can we homeschool an give the education …
Everything was fine until I tried to use my new WiFi. Apparently, I needed a MAC address. No one told me that. I had to call and jump through all the hoops on your automated phone system. We got it fixed, but you’re a communication company and should communicate better.
Adrian was very helpful, answered all my questions
I’ve been a MetaLINK customer for exactly one month now, and I can say that I am very, very pleased with my decision to go with them for our home’s internet. The internet speed has been incredibly consistent over the month. Whether rain or …
Grossly overpriced for the service you receive. Forced to sign long contracts for equipment upgrades. I guess that’s to be expected when there’s no competition for rural service. …
Dawson did an awesome job getting me hooked up! Thanks for getting me connected!
Used to be very good service. Would drop out down on a regular basis but when I would call, service Would return a day or 2 later. They had admitted several times that it was on their end. Now I pay for the higher speed service and am lucky …
Louis did a great job quickly setting up the internet for my house. Would highly recommend
Metalink offers something that other providers do not. Internet in the country. Yes the speeds are not always top notch, but when working with a wireless connection in our environment…you need to understand that should be expected. If you …
I like MetaLINK It’s been good service since 2002. In my opinion the Reconnect fee is way to high for a person struggling already. Do to lay off or in my case,newly paraplegic gf. Now only have one income and she is full time …
MetaLINK has been my primary internet provider for a little over two years and I have zero complaints. They are quick to resolve any problems, even if self inflicted :/ Top notch service with great tech reps in the field.
CJ was great to work with and very knowledgeable.
Internet has been going in and out for the past 2 weeks, and they never found anything wrong, now nothing will connect and can’t even get ahold of tech support, or even someone to get somebody over here to take a look at their equipment. …
Now i understand under the times we’re all in right now thing maybe running a little slower but from the day we’ve got service we metalink i cant run a tv and a tablet watching a movie. And yet we pay our bill on time and now they charge …
We’ve had Metalink for nearly 3 years. We are constantly having problems, and it gets really old having to call technical support several times a month because we have no internet connection. Currently have no internet connection now as a …
Once again, great service. William was fast and professional. Highly recommend MetaLINK.
This review is going to be hateful. I have had Metalink for my internet service at 2 homes. My home in Malinta, the first guy to come an install it did so in a manner in which trees were blocking my signal depending on the time of year. …
They absolutely suck! The 10 days a month we actually get to use it. It’s so slow we can’t do anything without it freezing. Apparently it doesn’t matter after you sign a 2 yr agreement. You have to pay and they don’t care anymore. They did …
We’ve had their service for about 7 years. This was the first time we needed to have a tech out. Mike was pleasurable to talk to. He called me before arriving so that I could plan accordingly and offered a long-time solution to fix the problem instead of just an easy fix.
Our router from Ayersville internet died. We were told we’d have to pay for a new one. We switched to Medlink, took a week for installation (and no service, phones or internet) but it was worth it! Service is better then we ever had, we …
Great service, always having a live person answer the phone is awesome.
Called multiple times about internet going out. One day our internet works, next day our internet does not work and they say we can’t get signal. In 24 hours, we no longer have signal. Got hung up on by technical support because he couldn’t …
They are a company that has their stuff together! All the staff are total professionals! Rare find these days. This company is a “Role Model” for other companies to follow suit as they are fast, know their tech, and top of the line customer …
I have been a customer of Metalink for 8 years. They have taken great care of me. Our relationship was a bit rocky in the beginning but they have come a long way in terms of service. I hope they will continue to be a service driven …
My signal was down. They came in made a few adjustments and now it’s better than it’s ever been.
Excellent customer service. Adrian was very helpful.
We live in the country and have very few options for internet. Meta link has been the only company to be able to give us consistent high speed internet. It’s not the fastest and there are times when it is very slow due to high usage but for …
Not a great experience. First, when I called I was told I could get a 15 speed. When tech came out they had difficulty getting a signal. Told me it would only be about a 3. I told them we might as well do satellite. They said they …
So I have to update this review, because I think the company is really trying now to provide the service we are paying for. A few months ago they replaced our equipment and diagnosed our problem by getting us pointed to a better tower. I …
Josh was very helpful and was able to talk me through the issue I was having with my internet connection.
Experience has been pretty good so far. There are little options not living close to or with city limits. Little on the expensive side but its worth the money vs. Hughesnet or any data capping company that’s available to me. I can game or …
We have no issues with Metalink. It has suited our family well for years! I wish the company would make bill pay easier! Instead of talking to somebody to pay a bill, I would much rather have an option to pay online. I think this is their only downfall. I like talking to real people don’t get me wrong,but not to pay a bill.
Very quick installation and set up — only 45 minutes. Techs were polite and professional and quick with information. Instantly had 500% faster service than with previous provider. The true test comes later with phones, tablets and smart TVs running at same time but looking good.
Called MetaLINK when the church phone had no dial tone and the service technician was very patient and thorough in walking me through the steps to check all the connections. Once the router was rebooted, the dial tone returned. Very good and friendly service, even on a Saturday!
I switched to Metalink approximately 4 months ago and have not had one problem. The technician that installed the dish was professional and knowledgeable. I received an email/newsletter from them stating that Veterans would be honored …
Lewis was very knowledgeable and personable! He did a great job and was sensitive to my concerns.
Jason was super professional and super fast. Answered all my questions and didn’t make me feel like I was annoying him with it.
Like others have said, terrible quality, I’m pretty sure your technical reps know us by name now. You say you have a problem and its not my equipment but nothing gets resolved. I can’t even down load my bank statements this morning. …
Metalink is the absolute best isp I have ever worked with and probably the only isp that truly means unlimited data
Extremely horrible technical support and internet service. We have to reset our router weekly. Called in for technical support and the representative didn’t speak or respond to any of my questions. I was on the phone with him for 5 …
Person getting my account started was very nice and informative and for everything ready in one call. Installer came out and gave me the requested amount of times notice to get home. He was very friendly and quick to set it up and get me …
Service was fast and very good. Problem was taken care of in a very timely manner. Highly recommend metalink for Internet services.
I’ve been a customer for a few months now and so far they have been a great provider for internet service. Quick turnaround on a response back when I initially inquired about service. Accurate information provided when asking about what …
warning, this is lengthy, but needed..
We recently moved, and MetaLINK was the only option in our area so we reached out and scheduled our survey back at the beginning of November. The tech came out, …
I am sure I will be finding a new internet provider. Service has been out for over a week. Technician came out and doesn’t know how we ever got a signal where our satellite was located told us they would schedule a time to move to a new …
Zach did a great job at getting our internet back up and running during a storm. Metalink is a great company for internet.
Don’t have internet 1/4 of the time. When I call they tell me it could be my router, laptop, & even went as far to tell me it was my power surge. When they do set up an appointment for someone to come out, somehow I have good internet for …
Very knowledgeable and friendly staff! Made signing up a breeze!
Hopefully raising the dish up higher solves this ongoing issue!!! Great service Jason. Thank you!
Jason gives excellent customer service. He was curtious and helpful and answered all of my questions to my satisfaction. Kudos to Jason!
Internet speeds come and go extremely often. I pay alot of money for 50mbps and usually only am getting 12mbps or less. I call them “they” do something and it works well for few weeks then speeds go back to extremely slow. Looking to change providers.
Thanks Adrian for doing a great job of explaining why metalink was right for me! Awesome job! Thank you
Anyone who can read this message please avoid this company if you can. It’s the biggest rip off I have ever encountered in my life. I haven’t even used this company for a month and I have lost service twice. Not to mention the fact that I …
Thanks Josh!!
Don’t tell anyone i had my internet line plugged into the wrong port;)
Sorry i can only give you five stars, you deserve 10!
This has to one of the worst companies in existence. All of their good reviews are created from the minimum wage workers in the facility. Lord have mercy on this company, there is no way this company still thrives in the market. I have seen …
Had a great experience with katlin krendl. Helped me out with getting my bill back on automatic payments!
I can only shake my head at what was once a great company. IF it’s working it’s fantastic. But I’ve had no internet for a couple days and I’ll have to wait another couple days to get a barely one month old installation fixed. I have lost count at how many service calls have been needed for stable internet.
*Updated*
Had problems with slow internet the night that it was installed. Had a tech on the phone and had tech come out and both of them said they call it good if it’s …
William called in advance and arrived exactly at the appointed time. Extremely nice, quick to the point and helpful. Issue was resolved with zero problems.
William was great. Very professional and courteous. He tried several options in order to give us the best speeds.
I read through various reviews on internet service and customer support. I can definitely vouch for the customer service is less than best and my internet is very sluggish last several months. I can just about guess, that if I call and …
While options in the country are limited, MetaLINK does abuse that fact and offer a subpar product. They are work hard to provide stable connections and upgraded packages when available. Fingers crossed for even faster packages in the future (1000MB/s *wink wink*). Thank you, Louis, for all your help.
Adrian did a great job explaining and getting me set up with the right plan.
We have been customers for about 9 years and have only had a couple problems. Recently our internet went out and they came out to fix it and accidently messed up my security system which did cost me an extra $100 to fix but my internet did get fixed
How are you going to come replace the 4×4 for the dish and leave the old one just laying in my front yard. I call and get “that’s not something the techs do”. I’m not your trash disposal company
This is how a business should be ran..very nice people to contend with..great to deal with. Isaiah was great to work with
Internet was fine 2.5 weeks ago, speeds around 95-105mbps, ping times to tower avg 10ms barely any spikes (max spike like 20ms), ping to game 25-27, go to sleep one night then boom speeds are 75-85 ping is now avg to tower 20ms super spiky …
Router quit! Had services suspended due to staying at our camper for month and a half.. technicians did not note this and continued to charge me! Apparently Sarah apparently does everything including being her own boss.. will not give me a supervisor or higher up to talk to!
Never have had too many issues. Anytime I’ve called the tech person has been very helpful and was able to solve my problem. The couple times techs have had to come and work on my equipment at home they too have been very professional and got the job done. Highly recommend metalink to anyone
I was very happy this time around first time was not great. Dawson (my service tech for today) was friendly, took his time, and did not leave until my home was online. One happy customer!!! 😊😊😊😊😊😊😊😊 …
They went above and beyond to make sure it was done in time for a trip I needed to take for business. I can’t explain how good the level of service was…thanks Metalink and thanks to Louis for the great work!!!
MetaLINK is very responsive to our needs out here in rural America.
“Adrian” was very helpful in making our choice.
WILL was on time, very professional, and reinstalled our antenna 📡 in a very timely fashion and made sure we had an awesome signal on the equipment. GREAT JOB WILL! 👍🏻👌 Thank you. …
Initial call to get information on what was available for service at my location went well. Very helpful and informative. Will update when everything is completed.
CJ explained the installation and technicalities, as well as the packages available at my home. Thank you! So good so far!
Jason was extremely helpful! Went above and beyond to figure out the best way to fix a bad situation. We were VERY happy with all that he did! Very courteous and professional. Would give him 10 stars if we could!!
When it works it’s great. Tired of calling tech with no resolve in the issue. The biggest problem is the inconsistencies of it. Sometimes we get 48 that same evening we get 5 or less. We just moved into our new house and contacted them …
Lewis and Harold did a fantastic job installing my Metalink today. They were very professional and knowledgeable and had the job done in no time. I would recommend them to anyone. Internet speed is now much faster and everyone is now much happier. Thanks Guys!!!
Adrian helped me pick the perfect plan for my internet services! Adrian was helpful at answering all my questions I had. 100% satisfaction! Thanks for the help!
I want to give a huge shout out to Zach for his great repair service! He arrived early in the scheduled time frame allotted, and he was able to make our repairs efficiently and quickly. Outstanding customer service from Metalink!
AMAZING! THANK YOU METALINK!
Just got MetaLINK installed 4 days ago. What a huge step up from our old ISP! We’re getting a pretty consistent 49 MBPS compared to 2.6 average MBPS with Watch Communications. Call MetaLINK!!!
Called about getting internet, sales tech assured me they could get it to me due to having 3 towers in my area. just to have a install tech come out and tell me they cant even get me internet. …
I’ve had service for over 10 years and don’t have too many issues. But when I do it’s always a terrible experience. Tried upgrading from 10 to 50 speeds a couple years ago and the tech told me I was good to go. Was only running at maybe …
Jason was awesome! He identified our issue, and moved our antenna quickly and we now have great reception! He was not only fast, but also very friendly! Thank you Jason, and MetaLINK, for such great customer service!! Highly recommend!
I was extremely happy to join Metalink Laural set up my account she was extremely kind and very respectful I have had problems for the last 2 months I have had significant problems In the evening time when I call the 1-800 number know one …
Worked hard to help me get potential services. Reached out a few time via the text messaging system and didn’t get responses. Overall I’m happy that when I called they made me feel like a priority!
Have had Metalink for over a year. I live out in the country and there’s no other service provider other than satellite. Metalink is by far faster and the installation was a breeze. Customer service is top notch. Installer did an excellent …
It has been a little bit of a struggle to get things coordinated to have a site survey done due to my location, but they are willing to try to thread a needle to get me service and I truly appreciate the efforts. Adrian has been very …
Adrian was extremely nice to work with and very helpful! He continued to follow up with me and answered all of my questions thoroughly. I hope the service is all that is promised. If so I can’t wait to have you as my internet provider.
Dawson called when he was on his way, and he was very polite . He fixed our problem right away . Now we are back to the great service we are use to. I asked him to wear a mask inside because I had just had covid a couple weeks ago , he has …
Called in to figure out some internet out in the country. Worked with Adrian on getting all the information I needed. He was very knowledgeable and was able to answer all my questions and concerns with ease. He then transferred me over …
Adrian was extremely helpful and knowledgeable about the Internet with the possibility that would work in our area. He took the time to answer all of our questions. We are not Internet savvy people and he took the time to help us …