(Translated by Google) The collectors are the same but they argue with the resident and they take all the garbage to other neighbors, it’s like they are racist …
Terrible customer service, very ugly people working for this company. If you can find another provider do so. In my opinion this company can careless about the people and your business.
I wish I could rate zero stars…our HOA just switched to these losers to save us $10 a month…had waste management for last 10 years with no issues now these lazy waste systems losers didn’t pick any of my overflowing recycles cause they were in plastic bags..UNBELIEVABLE!!
This company is Excellent, friendly, helpful service service start to finish, customer service is local so you can always get in contact with someone right away , prices are reasonable and hardly ever go up, I highly recommend them…
The website is not allowing online payments. The link has been broken for a few weeks now. I sent an email with no response. I have not received any paper or electronic bill.
I would not use this company …they didn’t take my trash for what ever reason I called and was told empty what I could and wait til next week ..ok what am I supposed to do with my trash
I love metro waste system they are so helpful and they workers are the nicest and kind when I make a payment it so easy and fast i give them 5 Stars because they’re worth it sign up with them today to all the metor waste workers thank you so much especially Sandy she is so nice and so sweet💕👑 …
Due to Desiree’s arrogance and condescending tone, I stopped their “service”.
I simply asked her to waive the late payment fee, and she refused to do so, even after I explained that the holidays had tapped me financially. Metro Waste …
They don’t answer the phones, but more important they don’t credit you when they don’t pick up your garbage and recycling so far two weeks in one month.
Horrible service for our community. Can’t even do their job right and switches trash bins between neighbors. I clean my trash bins all the time and what gives you workers the authority to switch them with my neighbors dirty looking trash bin?
Metro is family. They’re friendly, there when you need them, and always do the right thing. It doesn’t hurt that they’re pricing and level of service is better than the rest. Thanks Metro team for being there for me!
AMAZING and delightful customer service!!! Such a breath of fresh air when compared to Tiger and C6…. I can’t tell you more how happy I am with their service… I pay literally only 5 bucks more than the others but their service supersedes that of anyone out there by far!!!! Definitely worth it!!!!
Amazing customer service and the employee’s who pick up the trash are very friendly. I never experienced any problems with this company and love the green trash bin / recycle bin ! I would recommend this to anyone who is tired of Tiger Sanitations and experienced problems like I have.
Love the service and the two pick up days, would like to give it 5 stars but when I moved to Converse they don’t service that area, so 4 stars for being awesome! Def would recommend! Move out this way!
Bulk pickup set for today. Items out on the curb and within guidelines, they didn’t remove the items. This isn’t the first time that items have been left on a collection day, and they are always put out the evening before.
2nd time in two weeks that this company does not pick up my garbage. They don’t respond right away and they leave you wondering if they are going to show up
Come pick up your trash bins. I ended service over a month ago due to rising rates and multiple missed pickups and they still have not picked their bins up!
Great family owned company, reliable, honest, great friendly service!! From management to their dedicated employees, Metro Waste takes care of you for all your waste service needs. I highly recommend Metro Waste!
Highly recommend this company, trash is always picked up on time and can always talk to someone in the office if theres an issue. But I have never had any issues. Tiger sucks, dont go to them.
We are all doing our best under these grave COVID conditions and we understand you’re doing your best to serve our communities as well and we appreciate you all for it. Thank you very much.
This is hands down the worst company, guess trash is the right business for them unfortunately, they do not do a good job. Customer service is like pulling teeth and no one ever apologizes for their mistakes. What a laugh of a company. They left our trash will not own up to it.
Its hard to say you can love your garbage collector, but after using Tiger and other companies, I found Metro to be the best. Their people are friendly, helpful, and go above and beyond. Also I like that I can pay my bill online.
Absolutely amazing customer service! The CSR Amanda is an absolute joy to deal with! Plus, Metro has two trash pickup days! Great company. Highly recommend.
Metro Waste is amazing, they are super affordable and have 2 trash pick ups a week included in the price. Every time I call for info or holiday schedules they are so nice. I love this company and can’t say enough great things about them.
I was about to leave Tiger I called Metro for a quote. I quickly realized many of the other negative reviews were correct. The lady you could tell did not want to work and was just rude. Pricing model was not flexible at all and much more expensive. Besides I don’t think I wanted a loud green can anyways.
They are courteous, and easy to deal with and talk to. They understand me, when I make a mistake and put out too much trash. They work with me to make sure I am getting the right service for my needs. I really appreciate and like doing business with metro.
Metro Waste blows the other competition out of the water!!! They offer custom features such as bulk pick up at your home and trash container washes for a minimal fee. Their customer service is top-notch as well!
Fantastic! So happy to see such a great company – very professional on all levels of service. Love the bright green cans too! Huge change from the other options – can’t beat the service of this company – trash pickup twice a week and recycle mid week works great for us. Thank you!
Over the last 2 weeks they’ve slipped 2 trash pickups and a recycle pickup. Have offered no compensation for missed pickups either. Really bad service.
Extremely easy to set up new servicing. I greatly appreciate someone answering the phone and assisting me professionally and kindly in a fair, timely matter. This was the main reason for me leaving Tiger Sanitation.
Poor service. Did not even recieve a notice because they had a schedule pick up change today. Was told by phone that to put out trashcans the night before well I have stray cats / dogs running around every day on my street so are these guys going to pick up my trash on the ground?
Why do residents recycle? We wash out our cans, no glass or plastic bags. When their trucks come to pick up, they empty recycles into trash bins! Why bother!!??
Wonderful experience with this company, have had them a few years and no worries. Couldn’t be happier. Give them a call, if you need a refreshing change. (no PUN intended ) …
update, 7/17 Spoke to the owner of the company. She is going to take care of things. The benefit of working with a local owned company is that you can tell how vested in the success of the company the owner is. I realize that 1 bad …
I’ve been with metro waste since we bought our home in 2011 they had been great up until a couple months ago. They forget to pick up our trash and when I call of course they tell me “well you have to make sure it’s out early!” Well how …
We signed up with Metro Waste for our San Antonio location. I wish they are in Austin, they have such great service and their customer service is top notch. Locally owned and operated is key for my company. Happy client.
Some of these guys drive like jerks. One of them was driving into the parking lot like a bat out of hell and almost hit me, then had the audacity to start yelling at me even though they were driving recklessly and on the wrong side of the road. Someone’s going to get hurt.
Thank you guys for always doing a great job! The workers are always courteous and nice. My son waits for them to go by so he can wave at the truck! He loves you guys too! Metro is always on time, they have great pricing and customer service! Thanks again Metro!
They root through your trash bags and pull items out that they dont want to take ie empty paint cans, cut up small wood scrapes,.. then toss said items into the lawn and drive away.
Metro Waste System has the best customer service. Anytime I have called or had any questions they are always so helpful. I spoke with a customer service representative today and her name was ANN, she was very helpful and informative throughout the call and had really great costumer service.
Limited in what they are willing to recycle. Why offer the service if you want to only recycle limited things. Guess they’d rather people flood the earth with items instead of REALLY recycle. I know plenty companies that recycle glass and pizza boxes but not Metro!
Be careful, these guys will go through your trash/recycles, take what they want, then NOT EVEN pickup your trash! They are selective in what they will take or leave behind. Not cool getting home from work to find out your trash and recycles …
So they want patients and understanding when they suddenly cancel services for that day (which is happening weekly now) but are hardballs when customers ask for credits due to lack of service… You are charging for two days a week- make it happen or credit your customers, or give them a second trash can to hold the overflow.
I’ve had service with them for about a year now and they have missed my trash a couple times. The most recent I told them I have my security cameras showing they drove right past my can. Did they care? Nope! Lady was extremely rude and …
I want to say thank you for the great customer service I received from Amanda! The weather undoubtedly has been a challenge for me in my work and I appreciate the hard work you guys do day in and day out. Coming from a person specializing …
They haven’t picked up my trash in almost three weeks and when I call they don’t answer and they raised their rates. They blame it on COVID however, the neighborhoods around us get theirs picked up. Unacceptable!
Truck drivers are super unprofessional and extremely ugly. A driver approached me at my residence being extremely rude when it could have been handled way more professionally. Very unpleased for the first time since we’ve been with metro …
Just switched to Metro. They are a great company. Getting started was an easy process. They are super helpful and courteous whenever I call or have any questions. I also had a bulk pickup I needed scheduled and they were very accommodating by helping me get rid of the items quickly. thanks so much!!
Metro Waste has been a great partner to work with. They have provided exceptional service. Every member of the team to those out in the field, to the admin team have been great to work with as well. They are professional and follow through with the tasks. I greatly recommend their services.
Skip picking up my trash almost every other week or recyclables. Toss other peoples trash into your trash cans. Very gross in the Texas Sun. I wouldn’t recommend them to anyone. All I can say is go with another curbside pick up. After two years I’m done.
This is a good company I’m so glad I researched every trash removal company I could that serviced my area. Very satisfied since service began September. Customer service is great and the guys picking up the recyclables and waste always do a great job. Thank you and have already referred folks to Metro!
They started off good. Since Christmas it’s been terrible. Not picking up recycling. Not picking up the trash. Not answering the phone however, payment deducted from my account is on time. Make it make sense!!!!!
I really wanted to love them due to price & when I called to sign up the lady was helpful & explained their services to me. We had tiger before & their prices had steadily gone up so I made the switch. Well turns out the $70 ish dollars I …
Always courteous service and the guys are super friendly! Huge difference from Tiger. Carts get put back nicely with lids closed. Very happy with the services they provide at a great price. Setting up bulk pick ups are easy too! Great job Metro!!
We’ve had metro for a year now, never had any issues with missed pickup for recycling or garbage. We place it out, and it gets picked up. Great service all around. Love that they close the lids and put the cart back after servicing. It’s the little things. You can’t go wrong with Metro! Awesome service.
Never have I dealt with such an unprofessional company. Issue # 1 I’ve setup autopay several times but every 3 months I get a notice saying I haven’t paid my bill. This last time they “disrupted” my service because once again their autopay …
Laurie will gladly admit that they will miss your trash pickup and if you’d be so kind to send in your security camera footage of the garbage truck passing by, she’ll gladly talk to the driver. No apology, no credit to account for not …
I have been ingrained with recycling for many years, through many different states, but I recently moved to a Metro recycling area and found they don’t accept glass. I had not been fond of their trucks and the use of manual labor to load cans, but not recycling one of the easiest things. All I can do is smh.
Got tired of the trash company I was with! Been with these guys for over 4 months now. These guys are excellent. Their yearly subscription is a steal. Carts were delivered quickly. Pricing is simple, no extra fees for anything. I know …
They are always skipping on recycle. Their customer service line constantly disconnects me and then I have to call again and wait just to be disconnected again.
This is about the most unprofessional company I think I have ever dealt with. Sonia, Rachel, and Vanesa need to find jobs outside of customer service. I called to let them know my trash had been put out the night before and that they had …
I switched to this company from Tiger Sanitation because if I prepaid for a year they were cheaper. I regret that more than I can say. If I have any trash that does not fit in the can it will not be picked up. They said I could call in if I …
I have called multiple times about trash and recycling not being picked up. When they do pick it up the place the cans In front of my driveway instead of off to the side of the curb where I left them. I have to move the trashcan to pull …
I hired metro waste for a private event to not have to worry about trashcan overflowing or being emptied. Management was very prompt with responses when initially consulted and leading to event day. They were prompt upon arrival for set up …
Great customer service over the phone originally prompted me to switch to Metro. However, after a year with them I was forced to switch to another provider. They simply wouldn’t pick up my stuff. I would have days where they wouldn’t pick …
These are the laziest trashmen I have ever experienced. They never completely empty my trash. Everytime my trash gets picked up; the bin gets emptied 3/4 of the way. This last time the guy ripped a bag open and left all the inside of the …
It’s 3:20 in the afternoon when recycle trash should have been picked this morning and we just now receive a text stating recycling won’t be picked up this week and will have to wait until next week. This isn’t the first time they have done …
Excellent service. We are so pleased with the entire team. From the ease of setting up service, to having them come out twice a week for trash, all of it has been excellent. I even questioned them as to why no glass bottles in recycling and …
They have overlooked my trash several times and when I call to let them know the woman is consistently, extremely rude and uses an accusatory tone “are you sure it was out on the curb” after I had already mentioned that we had put the trash …
Prices went up without any notice again. When trash isn’t picked up, we get a text later in the evening notifying us that it wasn’t going to be picked up. How about notifying us in advance.
I really am sad I have to post this, as metro was good up until a few weeks ago since I’ve had them. 2 weeks ago my trash was picked up but not my recycle. I do as I always do and put both bins out on Sunday night. I called to ask them …
Metro has been missing routes they say its cause of covid but my neighbors provider picks up . i called them two weeks in a row. And they said there trucks wete on the way almost 5 and nothing yet i feel lied to metro is in the right bussiness cause they are trash when it comes to service
Metro waste is a joke! They have canceled our trash pickup probably more than 6 times in the last 3 months ! It’s always due to unforeseen circumstances. Everyone in our community is unhappy with them but since we are in a newly developed area. We have no other options . They only have our business because we have no other options
Did not pick up my recycling and the neighbor’s over “prohibited” items. Did not provide any type of notice as to why it was left there, both of us had to call to find out. At the end of the day, don’t they sort through this stuff? We pay …
Even though recycle service is free, it’s pretty annoying that they are always cancelling. So much recycle is now just getting thrown away. Also there is no explanation on why they keep missing days in my neighborhood
Canceled service for our entire neighborhood the week AFTER they took payment for the next quarter! Taking money for services you know you will not render is theft! Stay away from Metro Waste!
Used this Company for household waste collection, we cancelled service back at the beginning of August, here we are in October and the trash cans still have not been picked up. We also have a credit on our account, which they refuse to …
Poor customer service. I have never received a billing statement. I was notified after the due date by text that I missed my payment. Due to an error on their end they had my email wrong. Regardless of their error I was required to skip a …
Over the course of Q4 2021, Metro did not collect recyclables on three separate occasions. I reached out to them twice about this and they never responded. Beginning of Q1 2022, I’ve decided to use another servicer so I called Metro to …
Once again my trash can and recycle are sitting in the curb. No pick up. No text to communicate. No reimbursement for the lack of service on multiple occasions. Also, prior to the latest Covid surge, they were dumping the recycling in to …
Have used Metro for years. Especially considering Covid precautions/nationwide labor shortage, I’ve been happy getting service text notifications and my trash/recycling still gets picked up. I still recommend this company for its service, and family/vet-run to me is a huge plus
Metro Waste Systems is an awesome company to get service from. They do what they say they’re going to do as long as I or you do your part. When I first started getting services from them they give me all info that I needed for my first day …
They consistently miss trash pickup days. There is no point in recycling bc they always miss the recycle pickup and just end up throwing it with regular trash anyways. These guys are unorganized and horrible.
Do not use these services !!!!!!they start it off at a price then they start jacking the price up every year. I’ve had plenty of times when they don’t pick up my trash and I have to call them and they just so you got a wait till next pick …
Metro Waste is the chosen company to service our neighborhood. They continuously take the recycle bin and dump in with the trash. Many excuses have been given from we had a truck in an accident to we are short handed to your neighborhood …
Yep, have had pretty bad service for a couple of months and the texts LATE into the evening stating that your trash will not be picked up that day is hilarious!!!! Now today they actually did pick up recycling first which is a break from …
We switched to this company a couple months ago and have had terrible service. They never show up for trash or recycle, they don’t inform you when they won’t be coming, and they recently raised their prices even though they don’t do their …
Was a customer until they canceled my service for non-payment. I use a bill pay service through my bank, and I informed Metro that my bank sent the payment and it should have arrived on 7 January; however, maybe it was delayed in the mail …
Employees are rude, unprofessional and robotic!! Non empathetic to say the least. When I was told a the supervisor was not available, I said I would hold until they were available due to the urgency of my situation. The employee rudely put …
Until recently, Metro has been pretty much consistent with services, until the last month. We have had our recycling taken once in 4 weeks and trash once weekly. Service is supposed to be recycling weekly and trash 2x’s a week. This is not …
The service in the front office isn’t that great they miss some pickups but every time i have extra trash or even have to use the recycling bin for trash the drivers are always willing to take it all and they are always super nice the reason i stick with them is because of the drivers
Overpriced, zero transparency, and depending on the day and person you speak with will determine the price you pay and level of service. If I could give Metro Waste NEGATIVE stars, I would. …
This company is horrible. They constantly fail to preform recycle services and refuse to make up the service like all other waste removal companies. Their website claims the customer come first but that could not be further from the truth. …
Horrible Horrible service. So sad I couldn’t give it 0 stars. Company is bias and will cut your service before due date of your bill. Customer service acts as if they can give 2 cares. It’s not their trash or problem. Only care about money. Will pass by your trash and then note that bens weren’t out. Switching companies asap
This company slacks at providing top tier service even for the trash industry. If a pick up isnt going to happen, trust that they will delay telling you until your cans have been on the street all day. Then they’ll text you to let you know …
I tried to inquire about changing over to this company because the company I currently use has raised their price & I was trying to cut costs somewhere. I called & gave the operator my address & she informed me that they do not provide …
At first we really like this company. But after that December they missed a lots of pick up trash days, it’s really disappointing. If they can’t pick up your trash Tuesday, they tell you Friday. Why not Wednesday or Thursday to make up a …
We used Metro for over 5 years, and loved their service. But as of right now ti would give them 0 stars if I could. With no notice they picked up bot our recycling can and garbage can. Of course their office isn’t open on the weekends, why would they be?
Been a customer for a while and haven’t really had any problems. However, after they just raised their quarterly prices, the service begins to diminish. Had a few weeks where they didn’t pick up at all, was promised a credit, never received …
MetroWaste has not kept up with services promised. Promises made and promises broken—several times! How can a company take money for services that they continuously do not provide, with excuse after excuse? …
I pre-paid for my service for 1 year. It has been 6 months and I will never use them again!! The first month they didn’t pick up the trash at all! I would have to load up trash in truck and chase down trash man, sometimes he would take it …
Haven’t had recycling picked up in three weeks now. No idea if they’re going to pick up trash. I emailed them last week after they missed a trash pick up and was told that they were going to be picking up both trash and recycling today. …
So this company picks up your trash when they feel like it. After Christmas I had more trash than the normal due to the holidays. I had a few additional bags that were bagged nicely and placed tightly against the bin so they decided to not …
Used to be great but Service has gone downhill over the last few months. Skipped over our house several times and have had many missed service days that we pay for. They decide last minute they aren’t picking up. Sometimes you get a text …
This company has become unreliable regularly missing recycle and also trash pickup what is worse is they just implemented an increase but their service has gone down the other way I definitely recommend using any other trash service than …
As of recent, Metro Waste has not been able to provide services for trash pick up for several weeks due to an outbreak in COVID-19. The impact on being able to provide services to customers is understandable Their staff have been …
This company goes above and beyond. Don’t believe all the one star snowflake reviews. They are transparent about their service. I’ve had them for 6 years and any time there were issues we received notifications. If I have had a missed …
HORRIBLE! For 4 months they constantly delayed getting garbage. 2x a week we payed for pick up. They picked up once a week not on days specified. No rebate. No apologies. Blamed me for garbage not being out on time when it had been sitting …
Under paid , thief’s & nothing but favoritism won’t recommend any one to Apply at this company they are the stuff they pick up …TRASH ! Right now they will read this & get there feelings hurt boo-hoo next time don’t steal ,lie or false …
Recycling is always delayed. Sends messages that it will be collected the following week, however the next week comes and another message delays it again. Also have seen their hauler throwing recycling with trash as an alternative. Why bother to recycle then?
First of all I do not recommend this company. At least once a month my bin does not get service and then I call and email them and no answer and when they do answer they are rude. I guess next month I’ll be looking for another company. People take business somewhere else where you do get the service you are paying for.
Didn’t pick up my trash again. No reason why! I am paying for the recycle to be picked up but they haven’t in 2 weeks. Ridiculous! If I am 1 hour late on the payment they won’t pick it up. Not a professional company. Very dissatisfied!
Metro used to be reliable and fairly priced. Now they consistently miss at least one day per week of pickup. They are rude, unapologetic and have the audacity to raise their prices while providing half of the service. They continue to hide …
Metro waste sucks! Yes they’re rude, yes they don’t care if you complain, yes they miss pickup constantly, yes they don’t pick up recycle , then when you ask them, they say its a “free” service they offer, WTH! Yet charge $90 for 3 months. …
Moved into Winding Brooks Community Sept 29th 2020. Went with Metro and paid full price for a year up front for 2 years now. In the last 6-8 months they have been terrible at picking up the recycling and pick it up on Friday with the …
I would avoid them if you have a choice. They didn’t pick up last week on Wednesday and sent a text saying they would pick up on Saturday. They didn’t pick up on Saturday and now wouldn’t pick up today Wednesday, because my lid was open. …
What started out as an excellent company that served as a viable and better alternative to the bigger trash companies in San Antonio, turned into an inconsistent and unprofessional service. After missing my fourth scheduled pickup just in …
I have been using Metro Waste over three years. Yes I have received texts when they are unable to pick up due to weather or drivers sick but that’s every trash company outside the loop. My kids have always helped me take the trash to the …
Extremely poor service. They miss 1-2 pickup days per month and always seem to get behind. To catch up, they will “service both trash and recycling in the same day” and have you put out both your cans. What they don’t tell you is that they …
Switched to them over a month ago and NEVER received our trash or recycling bins. The customer service rep would say, “you’ll get them next week,” every week I called. But they take your payment before they can’t start your service. …
The worst! we have used the other company before and Metro does not fulfill their promises of picking up recycle every Monday. They said that they can cancel recyclables pick up up to upper management convenience on the of scheduled pick …
Metro Waste is the WORST trash service ever in San Antonio. Several times have missed days of trash pickup sending notifications out late in the day. No credit or refund for missed days. Recycling is dumped in the trash when it’s …
Trash pick up schedule is supposed to be twice per week with recycling one day. Every week they were either not picking up one or the other or both. Then sending out a text stating they couldn’t pick up today and will come the next …
It’s hit or miss with this company. I’ve experienced anything from them not taking my trash because my bin was “overstuffed” to them not picking up the extra bag on the street, (didn’t want to over stuff). But the most infuriating …
This company started off great. Garbage collection was twice a week and recycling one a week. However, since the pandemic they have constantly missed pickups at the rate of at least one or twice EVERY month. Sometimes there are stretches …
We’ve had Metro for the last 5 years and it’s sad to say their business has gone down hill so quickly since the beginning of the year. While they’ve been missing pick up days and not picking up their trash bins for customers who have …
Hey maybe pickup the trash and recycling. Pretty sure that is what I am paying you to do. In the 3 months I have had them they have missed no less than 4 recycling days. When they miss the day they don’t pick it up the next day, they just …
(Translated by Google) Very friendly staff
(Original)
Muy amable el personal
(Translated by Google) The collectors are the same but they argue with the resident and they take all the garbage to other neighbors, it’s like they are racist …
(Translated by Google) Excellent service considering how difficult it is to find employees these days in all areas and in all companies. …
Friendly people
THANKS 🙏 FOR THE REPLY THAT IS AMAZING DO YALL TAKE BRANCHES 💯💯💯⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟 …
Great company!!!
Great service!
Great company!!
I like the system they have👌 …
Great Service all around!!
I love metro waste ❤️
I wish they had a recycling pickup.
friendly service, never missed pick up
Great customer service. Always above and beyond.
Love their service have no problems with. Thanks Metro
Horrible service. Horrible customer service. Spend your money elsewhere, where they will accommodate.
Exceptional company. Best trash company in San Antonio.
Wow!! The guys are awesome and friendly. Best service hands down!
Haven’t had any issues with this service. Everytime I call always get friendly service.
What an amazing staff! Answered all my questions about my move to a new neighborhood. Thanks Metro!!!
This company is excellent!! Hard working and family owned. Definitely recommend them! 👍 …
Switched from Tiger, what a difference! Worth it, twice a week pickup. Courteous service! Thank you all!
🚛 Awesome reliable trash service. Office staff is friendly and provides great customer service! …
These people always throw my trash can in the middle of the road! How hard is it to put the trash can back on the curb where you have gotten it!
Best company , amazing staff & great co-workers would highly recommend metro for service Guys are Awesome
These people are awesome, family owned and hard working. If you ever have an issue with service just call, they’ll take care of you.
In my neighborhood the trucks arrive on time and the workers are clean and nice. I love these guys. thanks Metro
Always providing great customer service! Highly recommend this company for your household trash service
Been waiting a week for them to pick up my trash because of the snow. Finally come through and misses my house. Way to go 😒 …
Terrible customer service, very ugly people working for this company. If you can find another provider do so. In my opinion this company can careless about the people and your business.
I wish I could rate zero stars…our HOA just switched to these losers to save us $10 a month…had waste management for last 10 years with no issues now these lazy waste systems losers didn’t pick any of my overflowing recycles cause they were in plastic bags..UNBELIEVABLE!!
Have not pick up recycling in weeks
was on the line with metro to start services, waited 15mins & they hung up on me
This company is Excellent, friendly, helpful service service start to finish, customer service is local so you can always get in contact with someone right away , prices are reasonable and hardly ever go up, I highly recommend them…
The website is not allowing online payments. The link has been broken for a few weeks now. I sent an email with no response. I have not received any paper or electronic bill.
I would not use this company …they didn’t take my trash for what ever reason I called and was told empty what I could and wait til next week ..ok what am I supposed to do with my trash
Horrible customer service and they pick up your trash whenever they want. Move to warrior better service for the same price!.
I love metro waste system they are so helpful and they workers are the nicest and kind when I make a payment it so easy and fast i give them 5 Stars because they’re worth it sign up with them today to all the metor waste workers thank you so much especially Sandy she is so nice and so sweet💕👑 …
Due to Desiree’s arrogance and condescending tone, I stopped their “service”.
I simply asked her to waive the late payment fee, and she refused to do so, even after I explained that the holidays had tapped me financially. Metro Waste …
Best garbage company out there! Never a missed pickup and great service! Staff is always friendly. Thanks Metro you’re the best!
They don’t answer the phones, but more important they don’t credit you when they don’t pick up your garbage and recycling so far two weeks in one month.
Horrible service for our community. Can’t even do their job right and switches trash bins between neighbors. I clean my trash bins all the time and what gives you workers the authority to switch them with my neighbors dirty looking trash bin?
Metro is family. They’re friendly, there when you need them, and always do the right thing. It doesn’t hurt that they’re pricing and level of service is better than the rest. Thanks Metro team for being there for me!
AMAZING and delightful customer service!!! Such a breath of fresh air when compared to Tiger and C6…. I can’t tell you more how happy I am with their service… I pay literally only 5 bucks more than the others but their service supersedes that of anyone out there by far!!!! Definitely worth it!!!!
Amazing customer service and the employee’s who pick up the trash are very friendly. I never experienced any problems with this company and love the green trash bin / recycle bin ! I would recommend this to anyone who is tired of Tiger Sanitations and experienced problems like I have.
Love the service and the two pick up days, would like to give it 5 stars but when I moved to Converse they don’t service that area, so 4 stars for being awesome! Def would recommend! Move out this way!
Bulk pickup set for today. Items out on the curb and within guidelines, they didn’t remove the items. This isn’t the first time that items have been left on a collection day, and they are always put out the evening before.
2nd time in two weeks that this company does not pick up my garbage. They don’t respond right away and they leave you wondering if they are going to show up
Come pick up your trash bins. I ended service over a month ago due to rising rates and multiple missed pickups and they still have not picked their bins up!
They always do a grest job and come pick up our trash once a week!
Great family owned company, reliable, honest, great friendly service!! From management to their dedicated employees, Metro Waste takes care of you for all your waste service needs. I highly recommend Metro Waste!
Highly recommend this company, trash is always picked up on time and can always talk to someone in the office if theres an issue. But I have never had any issues. Tiger sucks, dont go to them.
We are all doing our best under these grave COVID conditions and we understand you’re doing your best to serve our communities as well and we appreciate you all for it. Thank you very much.
This is hands down the worst company, guess trash is the right business for them unfortunately, they do not do a good job. Customer service is like pulling teeth and no one ever apologizes for their mistakes. What a laugh of a company. They left our trash will not own up to it.
Its hard to say you can love your garbage collector, but after using Tiger and other companies, I found Metro to be the best. Their people are friendly, helpful, and go above and beyond. Also I like that I can pay my bill online.
Absolutely amazing customer service! The CSR Amanda is an absolute joy to deal with! Plus, Metro has two trash pickup days! Great company. Highly recommend.
Metro Waste is amazing, they are super affordable and have 2 trash pick ups a week included in the price. Every time I call for info or holiday schedules they are so nice. I love this company and can’t say enough great things about them.
I was about to leave Tiger I called Metro for a quote. I quickly realized many of the other negative reviews were correct. The lady you could tell did not want to work and was just rude. Pricing model was not flexible at all and much more expensive. Besides I don’t think I wanted a loud green can anyways.
These guys are amazing, they go above and beyond all of the time, been using them for about seven years now.
They are courteous, and easy to deal with and talk to. They understand me, when I make a mistake and put out too much trash. They work with me to make sure I am getting the right service for my needs. I really appreciate and like doing business with metro.
Metro Waste blows the other competition out of the water!!! They offer custom features such as bulk pick up at your home and trash container washes for a minimal fee. Their customer service is top-notch as well!
Fantastic! So happy to see such a great company – very professional on all levels of service. Love the bright green cans too! Huge change from the other options – can’t beat the service of this company – trash pickup twice a week and recycle mid week works great for us. Thank you!
Over the last 2 weeks they’ve slipped 2 trash pickups and a recycle pickup. Have offered no compensation for missed pickups either. Really bad service.
The company is worse than the garbage that they don’t even pick up. Definitely canceling service. Do Not WASTE Your Time With Them
Extremely easy to set up new servicing. I greatly appreciate someone answering the phone and assisting me professionally and kindly in a fair, timely matter. This was the main reason for me leaving Tiger Sanitation.
Poor service. Did not even recieve a notice because they had a schedule pick up change today. Was told by phone that to put out trashcans the night before well I have stray cats / dogs running around every day on my street so are these guys going to pick up my trash on the ground?
Why do residents recycle? We wash out our cans, no glass or plastic bags. When their trucks come to pick up, they empty recycles into trash bins! Why bother!!??
Wonderful experience with this company, have had them a few years and no worries. Couldn’t be happier. Give them a call, if you need a refreshing change. (no PUN intended ) …
update, 7/17 Spoke to the owner of the company. She is going to take care of things. The benefit of working with a local owned company is that you can tell how vested in the success of the company the owner is. I realize that 1 bad …
I’ve been with metro waste since we bought our home in 2011 they had been great up until a couple months ago. They forget to pick up our trash and when I call of course they tell me “well you have to make sure it’s out early!” Well how …
We signed up with Metro Waste for our San Antonio location. I wish they are in Austin, they have such great service and their customer service is top notch. Locally owned and operated is key for my company. Happy client.
Some of these guys drive like jerks. One of them was driving into the parking lot like a bat out of hell and almost hit me, then had the audacity to start yelling at me even though they were driving recklessly and on the wrong side of the road. Someone’s going to get hurt.
Thank you guys for always doing a great job! The workers are always courteous and nice. My son waits for them to go by so he can wave at the truck! He loves you guys too! Metro is always on time, they have great pricing and customer service! Thanks again Metro!
They root through your trash bags and pull items out that they dont want to take ie empty paint cans, cut up small wood scrapes,.. then toss said items into the lawn and drive away.
Metro Waste System has the best customer service. Anytime I have called or had any questions they are always so helpful. I spoke with a customer service representative today and her name was ANN, she was very helpful and informative throughout the call and had really great costumer service.
Limited in what they are willing to recycle. Why offer the service if you want to only recycle limited things. Guess they’d rather people flood the earth with items instead of REALLY recycle. I know plenty companies that recycle glass and pizza boxes but not Metro!
Their pick up is at random times so if you forget to put it out at night you will most likely miss the morning pick up. …
Be careful, these guys will go through your trash/recycles, take what they want, then NOT EVEN pickup your trash! They are selective in what they will take or leave behind. Not cool getting home from work to find out your trash and recycles …
So they want patients and understanding when they suddenly cancel services for that day (which is happening weekly now) but are hardballs when customers ask for credits due to lack of service… You are charging for two days a week- make it happen or credit your customers, or give them a second trash can to hold the overflow.
I’ve had service with them for about a year now and they have missed my trash a couple times. The most recent I told them I have my security cameras showing they drove right past my can. Did they care? Nope! Lady was extremely rude and …
I want to say thank you for the great customer service I received from Amanda! The weather undoubtedly has been a challenge for me in my work and I appreciate the hard work you guys do day in and day out. Coming from a person specializing …
They haven’t picked up my trash in almost three weeks and when I call they don’t answer and they raised their rates. They blame it on COVID however, the neighborhoods around us get theirs picked up. Unacceptable!
Truck drivers are super unprofessional and extremely ugly. A driver approached me at my residence being extremely rude when it could have been handled way more professionally. Very unpleased for the first time since we’ve been with metro …
Just switched to Metro. They are a great company. Getting started was an easy process. They are super helpful and courteous whenever I call or have any questions. I also had a bulk pickup I needed scheduled and they were very accommodating by helping me get rid of the items quickly. thanks so much!!
The company is worst company I have ever known. Being in the military I traveled several states the worst trash service in the world.
Metro Waste has been a great partner to work with. They have provided exceptional service. Every member of the team to those out in the field, to the admin team have been great to work with as well. They are professional and follow through with the tasks. I greatly recommend their services.
Skip picking up my trash almost every other week or recyclables. Toss other peoples trash into your trash cans. Very gross in the Texas Sun. I wouldn’t recommend them to anyone. All I can say is go with another curbside pick up. After two years I’m done.
This is a good company I’m so glad I researched every trash removal company I could that serviced my area. Very satisfied since service began September. Customer service is great and the guys picking up the recyclables and waste always do a great job. Thank you and have already referred folks to Metro!
They started off good. Since Christmas it’s been terrible. Not picking up recycling. Not picking up the trash. Not answering the phone however, payment deducted from my account is on time. Make it make sense!!!!!
This compNy started good, now miss pickups and don’t answer the phone
I really wanted to love them due to price & when I called to sign up the lady was helpful & explained their services to me. We had tiger before & their prices had steadily gone up so I made the switch. Well turns out the $70 ish dollars I …
Always courteous service and the guys are super friendly! Huge difference from Tiger. Carts get put back nicely with lids closed. Very happy with the services they provide at a great price. Setting up bulk pick ups are easy too! Great job Metro!!
This company consistently never has enough drivers and then sends out a notification in the evening. Please do not use them and expect good service.
We’ve had metro for a year now, never had any issues with missed pickup for recycling or garbage. We place it out, and it gets picked up. Great service all around. Love that they close the lids and put the cart back after servicing. It’s the little things. You can’t go wrong with Metro! Awesome service.
Never have I dealt with such an unprofessional company. Issue # 1 I’ve setup autopay several times but every 3 months I get a notice saying I haven’t paid my bill. This last time they “disrupted” my service because once again their autopay …
Laurie will gladly admit that they will miss your trash pickup and if you’d be so kind to send in your security camera footage of the garbage truck passing by, she’ll gladly talk to the driver. No apology, no credit to account for not …
I have been ingrained with recycling for many years, through many different states, but I recently moved to a Metro recycling area and found they don’t accept glass. I had not been fond of their trucks and the use of manual labor to load cans, but not recycling one of the easiest things. All I can do is smh.
Got tired of the trash company I was with! Been with these guys for over 4 months now. These guys are excellent. Their yearly subscription is a steal. Carts were delivered quickly. Pricing is simple, no extra fees for anything. I know …
They are always skipping on recycle. Their customer service line constantly disconnects me and then I have to call again and wait just to be disconnected again.
This is about the most unprofessional company I think I have ever dealt with. Sonia, Rachel, and Vanesa need to find jobs outside of customer service. I called to let them know my trash had been put out the night before and that they had …
I switched to this company from Tiger Sanitation because if I prepaid for a year they were cheaper. I regret that more than I can say. If I have any trash that does not fit in the can it will not be picked up. They said I could call in if I …
I have called multiple times about trash and recycling not being picked up. When they do pick it up the place the cans In front of my driveway instead of off to the side of the curb where I left them. I have to move the trashcan to pull …
I hired metro waste for a private event to not have to worry about trashcan overflowing or being emptied. Management was very prompt with responses when initially consulted and leading to event day. They were prompt upon arrival for set up …
Great customer service over the phone originally prompted me to switch to Metro. However, after a year with them I was forced to switch to another provider. They simply wouldn’t pick up my stuff. I would have days where they wouldn’t pick …
These are the laziest trashmen I have ever experienced. They never completely empty my trash. Everytime my trash gets picked up; the bin gets emptied 3/4 of the way. This last time the guy ripped a bag open and left all the inside of the …
It’s 3:20 in the afternoon when recycle trash should have been picked this morning and we just now receive a text stating recycling won’t be picked up this week and will have to wait until next week. This isn’t the first time they have done …
Excellent service. We are so pleased with the entire team. From the ease of setting up service, to having them come out twice a week for trash, all of it has been excellent. I even questioned them as to why no glass bottles in recycling and …
They have overlooked my trash several times and when I call to let them know the woman is consistently, extremely rude and uses an accusatory tone “are you sure it was out on the curb” after I had already mentioned that we had put the trash …
Prices went up without any notice again. When trash isn’t picked up, we get a text later in the evening notifying us that it wasn’t going to be picked up. How about notifying us in advance.
I really am sad I have to post this, as metro was good up until a few weeks ago since I’ve had them. 2 weeks ago my trash was picked up but not my recycle. I do as I always do and put both bins out on Sunday night. I called to ask them …
Metro has been missing routes they say its cause of covid but my neighbors provider picks up . i called them two weeks in a row. And they said there trucks wete on the way almost 5 and nothing yet i feel lied to metro is in the right bussiness cause they are trash when it comes to service
Metro waste is a joke! They have canceled our trash pickup probably more than 6 times in the last 3 months ! It’s always due to unforeseen circumstances. Everyone in our community is unhappy with them but since we are in a newly developed area. We have no other options . They only have our business because we have no other options
Did not pick up my recycling and the neighbor’s over “prohibited” items. Did not provide any type of notice as to why it was left there, both of us had to call to find out. At the end of the day, don’t they sort through this stuff? We pay …
Even though recycle service is free, it’s pretty annoying that they are always cancelling. So much recycle is now just getting thrown away. Also there is no explanation on why they keep missing days in my neighborhood
Canceled service for our entire neighborhood the week AFTER they took payment for the next quarter! Taking money for services you know you will not render is theft! Stay away from Metro Waste!
Used this Company for household waste collection, we cancelled service back at the beginning of August, here we are in October and the trash cans still have not been picked up. We also have a credit on our account, which they refuse to …
Poor customer service. I have never received a billing statement. I was notified after the due date by text that I missed my payment. Due to an error on their end they had my email wrong. Regardless of their error I was required to skip a …
Over the course of Q4 2021, Metro did not collect recyclables on three separate occasions. I reached out to them twice about this and they never responded. Beginning of Q1 2022, I’ve decided to use another servicer so I called Metro to …
Once again my trash can and recycle are sitting in the curb. No pick up. No text to communicate. No reimbursement for the lack of service on multiple occasions. Also, prior to the latest Covid surge, they were dumping the recycling in to …
Have used Metro for years. Especially considering Covid precautions/nationwide labor shortage, I’ve been happy getting service text notifications and my trash/recycling still gets picked up. I still recommend this company for its service, and family/vet-run to me is a huge plus
Metro Waste Systems is an awesome company to get service from. They do what they say they’re going to do as long as I or you do your part. When I first started getting services from them they give me all info that I needed for my first day …
They consistently miss trash pickup days. There is no point in recycling bc they always miss the recycle pickup and just end up throwing it with regular trash anyways. These guys are unorganized and horrible.
Do not use these services !!!!!!they start it off at a price then they start jacking the price up every year. I’ve had plenty of times when they don’t pick up my trash and I have to call them and they just so you got a wait till next pick …
Metro Waste is the chosen company to service our neighborhood. They continuously take the recycle bin and dump in with the trash. Many excuses have been given from we had a truck in an accident to we are short handed to your neighborhood …
Yep, have had pretty bad service for a couple of months and the texts LATE into the evening stating that your trash will not be picked up that day is hilarious!!!! Now today they actually did pick up recycling first which is a break from …
We switched to this company a couple months ago and have had terrible service. They never show up for trash or recycle, they don’t inform you when they won’t be coming, and they recently raised their prices even though they don’t do their …
Was a customer until they canceled my service for non-payment. I use a bill pay service through my bank, and I informed Metro that my bank sent the payment and it should have arrived on 7 January; however, maybe it was delayed in the mail …
Employees are rude, unprofessional and robotic!! Non empathetic to say the least. When I was told a the supervisor was not available, I said I would hold until they were available due to the urgency of my situation. The employee rudely put …
Until recently, Metro has been pretty much consistent with services, until the last month. We have had our recycling taken once in 4 weeks and trash once weekly. Service is supposed to be recycling weekly and trash 2x’s a week. This is not …
The service in the front office isn’t that great they miss some pickups but every time i have extra trash or even have to use the recycling bin for trash the drivers are always willing to take it all and they are always super nice the reason i stick with them is because of the drivers
Overpriced, zero transparency, and depending on the day and person you speak with will determine the price you pay and level of service. If I could give Metro Waste NEGATIVE stars, I would. …
This company is horrible. They constantly fail to preform recycle services and refuse to make up the service like all other waste removal companies. Their website claims the customer come first but that could not be further from the truth. …
Horrible Horrible service. So sad I couldn’t give it 0 stars. Company is bias and will cut your service before due date of your bill. Customer service acts as if they can give 2 cares. It’s not their trash or problem. Only care about money. Will pass by your trash and then note that bens weren’t out. Switching companies asap
This company slacks at providing top tier service even for the trash industry. If a pick up isnt going to happen, trust that they will delay telling you until your cans have been on the street all day. Then they’ll text you to let you know …
I tried to inquire about changing over to this company because the company I currently use has raised their price & I was trying to cut costs somewhere. I called & gave the operator my address & she informed me that they do not provide …
At first we really like this company. But after that December they missed a lots of pick up trash days, it’s really disappointing. If they can’t pick up your trash Tuesday, they tell you Friday. Why not Wednesday or Thursday to make up a …
We used Metro for over 5 years, and loved their service. But as of right now ti would give them 0 stars if I could. With no notice they picked up bot our recycling can and garbage can. Of course their office isn’t open on the weekends, why would they be?
Been a customer for a while and haven’t really had any problems. However, after they just raised their quarterly prices, the service begins to diminish. Had a few weeks where they didn’t pick up at all, was promised a credit, never received …
MetroWaste has not kept up with services promised. Promises made and promises broken—several times! How can a company take money for services that they continuously do not provide, with excuse after excuse? …
I pre-paid for my service for 1 year. It has been 6 months and I will never use them again!! The first month they didn’t pick up the trash at all! I would have to load up trash in truck and chase down trash man, sometimes he would take it …
Haven’t had recycling picked up in three weeks now. No idea if they’re going to pick up trash. I emailed them last week after they missed a trash pick up and was told that they were going to be picking up both trash and recycling today. …
So this company picks up your trash when they feel like it. After Christmas I had more trash than the normal due to the holidays. I had a few additional bags that were bagged nicely and placed tightly against the bin so they decided to not …
Used to be great but Service has gone downhill over the last few months. Skipped over our house several times and have had many missed service days that we pay for. They decide last minute they aren’t picking up. Sometimes you get a text …
This company has become unreliable regularly missing recycle and also trash pickup what is worse is they just implemented an increase but their service has gone down the other way I definitely recommend using any other trash service than …
As of recent, Metro Waste has not been able to provide services for trash pick up for several weeks due to an outbreak in COVID-19. The impact on being able to provide services to customers is understandable Their staff have been …
This company goes above and beyond. Don’t believe all the one star snowflake reviews. They are transparent about their service. I’ve had them for 6 years and any time there were issues we received notifications. If I have had a missed …
HORRIBLE! For 4 months they constantly delayed getting garbage. 2x a week we payed for pick up. They picked up once a week not on days specified. No rebate. No apologies. Blamed me for garbage not being out on time when it had been sitting …
Under paid , thief’s & nothing but favoritism won’t recommend any one to Apply at this company they are the stuff they pick up …TRASH ! Right now they will read this & get there feelings hurt boo-hoo next time don’t steal ,lie or false …
They miss the scheduled pick ups every other week. Recycle is a joke to them.
Misleading or misinformed emails stating they are going to pick up one day. No …
Recycling is always delayed. Sends messages that it will be collected the following week, however the next week comes and another message delays it again. Also have seen their hauler throwing recycling with trash as an alternative. Why bother to recycle then?
First of all I do not recommend this company. At least once a month my bin does not get service and then I call and email them and no answer and when they do answer they are rude. I guess next month I’ll be looking for another company. People take business somewhere else where you do get the service you are paying for.
Didn’t pick up my trash again. No reason why! I am paying for the recycle to be picked up but they haven’t in 2 weeks. Ridiculous! If I am 1 hour late on the payment they won’t pick it up. Not a professional company. Very dissatisfied!
Metro used to be reliable and fairly priced. Now they consistently miss at least one day per week of pickup. They are rude, unapologetic and have the audacity to raise their prices while providing half of the service. They continue to hide …
Metro waste sucks! Yes they’re rude, yes they don’t care if you complain, yes they miss pickup constantly, yes they don’t pick up recycle , then when you ask them, they say its a “free” service they offer, WTH! Yet charge $90 for 3 months. …
Moved into Winding Brooks Community Sept 29th 2020. Went with Metro and paid full price for a year up front for 2 years now. In the last 6-8 months they have been terrible at picking up the recycling and pick it up on Friday with the …
Every week there’s something they mess up on. They won’t get recycling, they won’t pick up trash. We pay for these services for nothing! …
I would avoid them if you have a choice. They didn’t pick up last week on Wednesday and sent a text saying they would pick up on Saturday. They didn’t pick up on Saturday and now wouldn’t pick up today Wednesday, because my lid was open. …
What started out as an excellent company that served as a viable and better alternative to the bigger trash companies in San Antonio, turned into an inconsistent and unprofessional service. After missing my fourth scheduled pickup just in …
I have been using Metro Waste over three years. Yes I have received texts when they are unable to pick up due to weather or drivers sick but that’s every trash company outside the loop. My kids have always helped me take the trash to the …
Extremely poor service. They miss 1-2 pickup days per month and always seem to get behind. To catch up, they will “service both trash and recycling in the same day” and have you put out both your cans. What they don’t tell you is that they …
Switched to them over a month ago and NEVER received our trash or recycling bins. The customer service rep would say, “you’ll get them next week,” every week I called. But they take your payment before they can’t start your service. …
The worst! we have used the other company before and Metro does not fulfill their promises of picking up recycle every Monday. They said that they can cancel recyclables pick up up to upper management convenience on the of scheduled pick …
I don’t know what more I can say that hasn’t already been shared.
We’ve been with them for a few years… Have they missed multiple pick ups? YES! …
Metro Waste is the WORST trash service ever in San Antonio. Several times have missed days of trash pickup sending notifications out late in the day. No credit or refund for missed days. Recycling is dumped in the trash when it’s …
Trash pick up schedule is supposed to be twice per week with recycling one day. Every week they were either not picking up one or the other or both. Then sending out a text stating they couldn’t pick up today and will come the next …
It’s hit or miss with this company. I’ve experienced anything from them not taking my trash because my bin was “overstuffed” to them not picking up the extra bag on the street, (didn’t want to over stuff). But the most infuriating …
This company started off great. Garbage collection was twice a week and recycling one a week. However, since the pandemic they have constantly missed pickups at the rate of at least one or twice EVERY month. Sometimes there are stretches …
We’ve had Metro for the last 5 years and it’s sad to say their business has gone down hill so quickly since the beginning of the year. While they’ve been missing pick up days and not picking up their trash bins for customers who have …
Hey maybe pickup the trash and recycling. Pretty sure that is what I am paying you to do. In the 3 months I have had them they have missed no less than 4 recycling days. When they miss the day they don’t pick it up the next day, they just …