Just talk to a very very rude water department worker. We are from out of state and if this is the attitude of the people of this city, we will not be back!!
Waited on hold for for 20 minutes 3 separate times today there’s no luck of reaching anybody. I shouldn’t be surprised being that is run by the local government.
I’ve been with them 15yrs and recently sold my home and moving to GA and I’m surprised at the comments I’m seeing I’ve never not one time called and someone was rude to me,I’ve never had an issue with a bill amount nor have I had any issues with payments made online…I’m sorry for all who have,but I give them a complete 5 💥💥💥💥💥 …
Fairly decent water, although the house I rented was filtered because the landlord disliked the waters taste. Customer service is on par with most service monopolies… Fair to poor.
Based on reviews, I expected to have a negative experience here. However, I was very pleased and impressed with the level of service I was provided by Squauana Claybrooks. Thank you very much!
Metro Water Customer service is sad. I cant walk in nor can i get anyone on the phone to transfer my water to my new location and this been going on a month and my water at my new place is off and i have children. I need help…….
Horrible customer service. Will not answer phone. Lobby closed. No way to obtain help with billing questions. Simply stinks! Leave it to the government…..should be no surprise!
Terrible customer service, no communication during outages (including planned outages), and I lose water more often than I should. I’ve never lived anywhere with such terrible service.
absolutely zero communication, no one calls back, no one answers. it’s pretty pathetic that our city is run by incompetent, non helpful, non caring people.
It is scary to have such a dysfunctional organization in charge of our water! Long wait time, tedious and costly payment methods…….We are stuck with you!!!!!
Violet was SO friendly and helpful. She established service at my new residence in the blink of an eye and answered all of my questions with willingness and friendliness.
They provide me water straight to my very own plumbing fixtures. I don’t have to walk to the well and balance a clay pot of water on my head all the way back to my house, and for that I am grateful.
My water bill went from $30 to $145 last month. I called and customer service was horrible. Pretty much was told there was nothing they could do even though this was clearly an error.
Have been unable to reach customer service. Called twice this morning and on hold for 45 minutes…then cut off each time. Called back in afternoon and same problem. NO ONE TO TALK TO….NO EXCUSE.
I want to thank Mrs Jamesha for looking into my account in assisting me. Outstanding customer service might need to make her a supervisor because the one I spoke to yesterday was a cold-hearted bytch
I almost never have to wait to get a customer service rep on the phone. My experience is they are always friendly, willing to help, and can find the answer to my questions quickly.
John id number 13 was rude and cocky! He really didnt listen to my actual complaint and told me there system wasnt working because of me lol. This is the type of customer service i could do without.
worst service ever! Can’t go in person because the office is always closed and when you call over the phone the line makes weird noises that hurts a person’s hears and after going through the whole trauma of waiting over an hour the phone line gets disconnected. seriously!!!!!!!!!!!!!!
Terrible costumer service! Called the so called “emergency line” and was basically told off by the guy for reporting a dangerous water spill that had been going on for 10+ hours. Pretty unbelievable, we need to rethink the way we think about water!
I SENT AN EMAIL TO METRO WATER ABOUT MY ACCOUNT AND NEVER RECEIVED A REPLY. WHEN I CALLED METRO WATER TO ADDRESS MY ISSUE, I HAD TO GO THROUGH 4 MINUTES OF AUTOMATED SELECTIONS BEFORE I WAS PUT ON HOLD FOR MORE THAN 5 MINUTES. THIS COMPANY IS NOT VERY RESPONSIVE.
Nearly impossible to pay your bill with them and the lady I tried to speak with over the phone was one of the most miserable sounding hunan beings on earth, as rude as they get. Wish I could get a different service
One star is too much. Worst business and customer service on the planet. Just pitiful. If they were in a competitive market and not a monopoly, they would be out of business.Even try to pay them or set auto pay is a project.
Every month I go to pay my bill.. and Every month my password doesn’t work. I have to call in EVERY MONTH to unlock my account. Get a new website for the love of god.
I don’t know where to start. I have property beside beaman park. Metro water charges me for storm water that runs off of park property and has destroyed my 2 miles of unimproved road. And will not even help the families up here to have …
Wait almost an hour, finally got to talk one lady but there was too much noise and she hung up. No callback, tried another call but no response at all. Why the customer service is too bad?
I recently moved and my mail has been messed up since were in new construction and I never received my bill without a text or a warning email metro cut my water off which is fine I paid the bill but then was told that I would have to wait …
Called to get my service capped for a demolition. All permits have been granted by metro downtown. Customer Service rep was not helpful, and could not give me any information related to capping my service.
I’ve called twice this week to set up the date for services to be transferred from my home builders name into my name next week. They continue to give me the run around about how it hasn’t passed the final inspection and so I can’t set it …
I didn’t know I had to pay Metro for sewer while living in Wilson County. The person on the phone was very nice though when I called to verify the letter I got in the mail.
Poor customer service, website out of the 1990’s. Nashville tap water tastes and smells overly chlorinated.
UPDATE: Decreased to 1 star simply because they have failed to improve over the last two years.
Why cant we setup water service on line and make payments for service fees on line when setting up service. You can do everything else online. Why not this. So fustrating and annoying. Do better Metro Water.
Just started new water services for the first time, had a great and easy experience getting it set up – the whole process took less than 9 min over the phone, and the service rep even looked up historical usage for me for our new place. A great start!
In my 45 years of being a homeowner, owning homes all over the US, I must say that Metro Water Service is the absolute worst in customer service and the way they treat there customers. I have had nothing but trouble and frustration with …
Just called to report high pressure leak at Street at 4503 Granny White Pike I’m Green Hills that I heard while out for a walk. It was 2:30 and they are supposed to be open until 5:00 but would think emergency leaks would go beyond that. …
These guys suck. The website is down and there are no options to pay unless it is Monfay through Friday from 8-5…the same time as most people work. Half of the customer service reps have attitude on the phone or are plain jerks. I have …
I wish I could give negative stars. They are insanely rude. I just have to transfer the address under my name. The representative talking to me so rude. They keep on dropping the call for no reason. I had to call 4 times.
Called with a grinder pump issue. Local plumber wanted $7k to install replacement, which needed to be ordered. Metro said the builder bought insurance for all the pumps and would have someone right over. Within 30 mins. two Metro emoloyees …
No auto-pay. If you put typo in your account number or routing number, which you have to do every month, welp, you’re out of luck. You have to go pay in person downtown for a YEAR. I disputed this and they said because they are incompetent …
I moved away from Nashville 7 months ago and am STILL dealing with receiving bills even though I called before I sold my house, and have called and emailed every single month when I get a bill, no one returns my emails, and I wait on hold long enough for it to time out and hang up on me.
I’ve spoken to two customer service reps in the past week about trying to get to the bottom of a huge meter reading, and therefor a huge bill in my water usage. On both occasions the reps were extremely courteous and very helpful. Hopefully I’ll have a good outcome!
It takes an act of God to get somebody on the phone. Have been trying for weeks. About to learn to go about life without running water. Would probably be easier at this point
As a rental property owner, I have multiple accounts with metrowater nashville, the service is probably the lowest I find between all other cities in TN that I have experience. …
They provide a great service, and the water is really clean/ tastes good. Never a problem. My bill is an average of 15 dollars a month, and I have zero complaints about Metro Water Service.
They make decent water and it comes right out of a pipe to boot! The chlorine is a bit intense but its harmless. Its pretty cool that they also collect my wastewater. I’m not sure why they would want it, but at least its not piling up under my house.
Called first thing on a snowy day and representative answered immediately- no hold time. She was polite and informative. Later that day another representative, Daniel Southall, emailed me with the information requested. Great service!
Turned off our water for “illegal consumption” even though we have been paying ever since we moved into our location and have the bills to prove it. Had to call and send out a tech to turn it back on and he said that the system is behind …
metro water bill did not arrive for one of my own apartments for last two months and I called twice. The lady named Kelley was in the line of customer service. Very uncooperative, not suitable to serve the customers. Bill never arrived and customer service does not tell the pending amount. how to pay the bill?
their pipe breaks under the street outside of my property. I have no water. 4 days and several phone calls later they finally start to fix it. They change out the pipe and leave a heaping mess on the street and don’t bother to finish paving the road. Then they charge me over $500 for the water leak they caused. 0 STARS!!! NOT 1, ZERO!
Although everyone on the phone has been helpful, I was unable to complete my business with MWS this afternoon because everyone was gone from the office 15 minutes before closing time. I had driven 30 minutes through traffic to get the sewer …
Every time I call it takes so long to get a live person that I either have to give up due to work or I’ve waited over 20+ minutes with no live response.
Do you only have 1 customer service rep.?
Our company tracks all of our meters weekly for accounting purposes. We noticed that the main water meter was no longer working properly, we were recording more usage internally in the plant than what the main meter said we were using. …
I’m sorry, but I have tried to be so nice to your customer service reps…they are all very defensive, put you on music hold in the middle of you speaking, and are extremely rude. Whoever is in charge needs to coach their employees on what …
You should not contract with AWR. This company is a scam. My plumbing gurgles and roots were gotten from the pipes when the plumber was here but, AWR will not do anything unless the sewage backs up in the home. I was told “it’s an emergency service”. If sewage is backing up in the home, there are a lot more problems.
I’ve called to correct an issue 7 times in a row and some one picks up the phone and I hear it click over to a live line for them to only hang up one immediately.
I call and am on hold for 21 min, finally agent 15 (didn’t catch her name) comes on the line with a very loud noise as if she is in a room full of loud machinery. I ask if she can hear me because of the noise and I get hung up on. Nice.
Wish there was a way to visit in person. Several calls to get water established over the span of a week. Spent some days on hold for 2-3+ hours. Website works great once you reach that point, however.
Just spoke to Grace in C/S. She was very nice and helpful. We had a pipe to burst during the cold days in January. she explained what to do and what will happen. The only problem I had was getting to a rep with their phone prompts
Nashville Water company is crazy and craving for exploiting customers now, due to their corrupted system, the expense is transferred to every customer and business. I should pay more than $200 for even I am not using any drop of the water, …
Absolutely horrendous operations. Randomly shut water off, paid my bill 4 days ago. They made 3 excuses on why they shut it off. NO FLOODING, NO DAMAGE, Just lies in order to continue harassing residents. And they DO NOT KNOCK on your door.
I give them one star for sometimes providing us with water enough to flush a toilet. However, they never communicate and never warn us when they’re going to shut off our water for any maintenance things. And they send our bills late. Too …
My name has been spelled wrong since the start of service and I have attempted to fix this 3 times now and even though they say it is fixed it doesn’t get fixed. So frustrating to get something so simple fixed that they messed up. Every …
Charged me months later for a bill at a previous address after I was assured MORE THAN ONCE over the phone that everything was taken care of. Told me I switched services WEEKS after I actually did, and said they had the phone calls to prove it. My phone bill says differently!
It would be a huge change if the customer service rep’s showed some Empathy for those they serve, instead of impatience, irritation or down right rudeness. No one, I mean no one is held accountable for their behavior. They sound as if they …
Initiated water service at a new home I recently closed on. The lady who took my call, Violet (ID 12) was super friendly and very helpful. Took no longer than five minutes to get everything taken care of and was the most pleasant …
Nashville’s metro water service takes advantage of the fact that they’re a monopoly holding commodity. They could care less about their customers because they know people have to have their service. …
Helpful and pleasant representative, relatively easy to set up service. When calling, the line stopped ringing, but I continued to wait with a silent line and at about 6 minutes the line began ringing again and was helped by the agent.
It is impossible to make a payment on or off their horrible site, or even talk to a customer service rep. Ive called three times and been on hold for over 20 minutes each time with no one answering. I just want to pay my damn bill!
The first time I called, the lady I spoke to was absolutely horrid. I’m moving to a duplex, where the other side has a completely different address. She was adamant and rude that it was an apartment complex. She had an attitude, from the …
Some of the rudest customer service reps I’ve ever talked to in my life. They seemingly do not care one bit about helping you solve your problems. Genuinely terrible experience top to bottom. If I had another choice for water I wouldn’t hesitate to switch.
These people have the worst customers ever, clients are always calling with attitude problems, they post reviews with extremely poor grammar, and basically blame everything on the customer service reps. I would advise keeping a spreadsheet …
The customer service is the worst!! I called with questions to my account this morning and when explaining my questions and concerns I was rudely interrupted several times by operator #85. I could hardly get a word in or finish my questions …
It is scam. I’ve been paying all my bills online to saved stamp. It’s been almost a year. My web browser remembered my card numbers. Since they have this ruled $30 fee for entered incorrectly. The email said, my bank account information was error and charging me $30.
Absolutely terrible customer service. So expensive. I wish there wasnt a water monopoly because I would choose a different service if I could. Their hours are inconvenient, they shut off water even after payment which we have disputed and …
Would give zero stars if I could. Since April I have been calling weekly, asking to speak with someone in billing. Have been told many times I’ll receive a call back in 24-48 hours and have yet to receive one. …
garbage service and outrageous pricing. I have a 2 person 1 bath home paying more than people i know with 3+ bathrooms and 3x as many people in their house, including kids. There resolution? you guessed it, check for leaks…
They posted my check and then ,when i got my next bill, it stated that my check was returned and i owe them $30 for returned check and the balance.
Check was posted and went through. I’ve sent them copies of cleared check multiple times, but no resolution. It still shows the balance and they ignore my emails.
I just called metro water to have my service transferred. Metro Water is unable to reset my password online so I have to call. The service representative that “helped” me was extremely rude. I was trying to explain the situation and he …
Every month I have an issue with Metro Water Services. Their CSRs almost always rude and impatient with me on the phone. This is the worst utility company I’ve ever had the displeasure of being forced to use. Their website is so …
I don’t understand how my water bill is so high and I have been paying it if not every month every other month making large payments that I made by calling the phone bill pay service and now my bill is …
Their online Bill pay is a joke. The payment rarely goes through using the E-Check, so it always says that there is a past due balance. And good luck trying to call them. I don’t think anyone works there.
Worst utilities company I’ve ever dealt with. I have been over charged every month for the 12 months I’ve been here. Every month we get shut off only to be told their system keeps applying the payment to a random wrong account and they have …
Hey here’s a thought – why advertise an Automated Phone Service to pay a bill or make a simple inquiry, and NOT HAVE THE LINE WORK. So you wait for an understaffed call center, and instead of boring elevator music its the most annoying …
I got charged a late fee for not paying my bill that I never received. I only found out about it because they emailed me and told me my account was overdue with an exorbitant balance. When I called to ask how this had occurred as I never …
The first time I called, they told me that I needed to go in to the office. I called a second time and another person told me I didn’t need to go to the office and that she could set me up on the phone. She was quick and helpful. I called a …
Distrusting most horrible place to do business with. I bought a new house in Hermitage around April. I have tried to get on the website, but it is impossible. God forbid to try and get up with a real person. When I finally did a woman, who …
Word of advice when moving and shutting water off. They turned water off twice on error and had to call because someone was so smart and inputted the wrong day TWICE!! Just like city hall alot of geniuses over there. And you cant even get …
I just set up new service and wish I had written down the lady’s name that helped, she was identified as No. 85 (I did remember that much!). The setup took less than 5 minutes by phone and was the most easiest process. The representative …
If you are late on a single payment, your auto-pay will be disabled for 12 months. You will then be forced to pay it either in-person or online through a third party services, which charges an additional fee every time. They will not negotiate on this.
We had a credit balance with Metro Water Services and requested a refund. I was told it would be three weeks before receiving a check through the mail. After 5 weeks, I called Water Svcs again and was then told it was returned …
It’s a utility so you do not have a choice and it shows.
I called in on April 3rd to have my water remain on as I switched to a new house. They cut it off. It took them 24 hours to get it back on. I was asked if i had …
I waited on hold forever till someone answered, her number is 71and she was thru with me before I was thru stating my issue. This is the second time I have called about this problem and if I need to turn water off at the main I should be …
What happened to our great country? Used to pick up the ph and employees would answer you now you can’t even get some one on the ph. That is calling just to prove a point out side of thier office at 3rd avenue…Avenue… walk in at 4 p.m …
Called on a Monday afternoon, 15 minute hold, 5 minutes on the phone to get new service setup. Easy as can be and the account manager was super friendly and professional.
Wow, the incompetence of metro water. We moved in 2014, friend lived there through 2018. Since my address changed, they told me ‘we stopped sending you a bill’ for the storm water charge. They never contacted me, through my forwarded …
You may receive a cancellation confirmation number, but they don’t care nor do they use it. I had cancelled service at an old house and moved into a new place and had received a cancellation confirmation number but I ended up receiving a …
Almost not existing Customer service including live chat. I can’t say anything negative regarding personal experience interacting with them. Employees don’t have any tools or training besides to open a ticket. I reported meter …
I mean… don’t you WANT people to pay their bills? Wouldn’t it be good for business to have a system set up for customers to easily get through to make their payments? I just don’t understand. …
I paid my bill on time for 3 years straight for this water company. However, one instance I put my account number in wrong. There are two things wrong with this. First, why am I inputting my account number when i pay the same bill monthly. …
I have never dealt with a more incompetent utility service IN MY LIFE. I have talked with several different employees regarding REOCCURRING issues with my bill/service and not a single person has been helpful or has fixed the issue. I have …
Our business has been without water for over 7 days and Metro Water said they would come out last Thursday and were a no show. We called again and were told Friday, no show again. Monday, no show. Now it’s Tuesday. Will we see Metro water today? TBA
Writing a bad review on these guys is kind of a waste of time, considering that we have no option, right? But, wanted to share my experience.
So, a few years ago, I got a $340 water bill, out of the blue (it is usually …
I have called in time and time and time again, trying to get assistance to resolve a problem. The customer service agents have all been polite, but they’ve been completely unequipped and unable to do anything to help solve the problem. I …
I’m going to go against what seems to be the trend and post a positive review. The wait time was long, which I would expect given the current situation and issues so many are having paying bills right now but, once I reached a …
Called in to transfer service from one address to the other. The rep was fine, the call went ok, water was hooked up in a few days. When the bill showed up, it showed overdue notice from my former address in addition to my new address. I …
Since moving to a new addition, I have on random days repeatedly called and have been on hold. No customer service at all to even pick up the phone. I just want to know why I keep getting different fees, set up autopay (but from looking …
Absolutely crazy that we have a septic tank, but still have to pay twice our water bill for sewer that we are not connected to. What a racket they have going on…
I recieved my water bill 1-12-2022 Wednesday.It was 4 times as much than it has been every month. Also this year in December and January we did not cook in this house for the holidays. So they didn’t check the meter.They looked by monthly …
Nashville water is not expensive at all and they have add to payment stations where you can pay after hours the machine will take credit cards if you forgot your account number you can look it up by address and the machine will issue you a receipt
I am desperately try find out who is managing the Metro Water Company office. Nobody knows what is going on and they do not return your calls on the mistakes that they continue to make. I have waited three weeks to hear from a supervisor …
Cannot get through to customer service! There is a LOUD buzz during hold times, did someone forget to ensure the phone system is working properly? Why is the leadership of this organization allowed to continue with this poor performance? …
I called in reference to a payment that was not showing up on my bill which made the next bill a larger amount. I called and the customer service representative and said she found the payment, thank god I keep the receipts from the online …
I incorrectly entered my banking account number by accident and didn’t realize the error until I checked my spam folder and saw it. I tried to do a chat online, being as polite as possible and Dana told me it was nothing she could do. I …
I have been trying to contact metro water and resolve extreme fluctuations both high and low in my water reading usage which started in January. They continue to be unresponsive to my phone calls and my emails. I’ve never had such …
Your chances of winning the lottery are better then Getting a person on the phone or successful using their website ( overrated ). I tired to call and ask why a my water bill was 3 times are much as it should have been and still no answer. No choice but to pay the bill. Now they have waste management too, a joke.
They are reporting a balance past due which was paid in full 4 days before the due date and are not responding to my inquires to sort it out. Nashville city services are a terrible joke. I have lived in many major cities across the …
Horrible customer service, billing and phone wait time. I have been dealing with the same billing issue for 3 months now and every time I call in, I have to re-explain the situation, only for the representative to “send it to the billing …
I’ve been put in a life treating emergency by not having water available at my location, I’ve called 3 times and been lied to each time by different representatives of metro water emergency department. My reconnection was supposed to be …
Called to get the water transferred to my name for my new apartment. Was on the phone 12 minutes start to finish. The lady on the phone was professional. …
Billing is a major issue. It is 2021. I should be able to see my billing information online and make changes as necessary. I changed bank accounts and thought everything was taken care of for future bills. Two months later my payment is …
This is truly the worst utility company I’ve ever had to work with. Takes hours to speak with anyone on the phone. The online bill pay is unnecessarily problematic and seems like it hasn’t been updated since 2000. I don’t think I’ve ever …
Website is bad, automated system fails and takes too long to get through the call tree. It wouldn’t be as big of a deal if it didn’t take 10 minutes before it failed or said why so I know if it is user error. Customer service takes forever …
The new online portal is complete garbage! It says there is an option to link your bank account to avoid the connivence charge of paying by credit card. I’ve tried for 2 months now, and that option will not come up in the drop down menu as …
Spoke with several people over the course of months. Was told a supervisor would call me back on 3 separate occasions which never happened. I was told my water was going to get shut off if I didn’t come up with a $500 Bill, which was the …
Our bill for two people was $334 in February! Turns out, there was a problem with their equipment, which they repaired at the meter on 2/15/22. We were told there would be an adjustment, but it turns out the “adjustment” was only for one …
I am disappointed in metro water. I use their online portal and i get notified via email when my bill is ready for view. I never got one for last month, and was charged a late fee. I am very good about paying my bill on time, however …
Words can’t express the disappointment and diservice that metro water has given my son whom by the way is paraplegic. Our water hasn’t been restored for over 24 hours. I have puppies and two full grown dogs and my son want to come home from …
When we first moved back to Nashville in April 21, we set up automatic bank payments through Metro Water. In January, we got a call saying that we were past due for two months. We made a one time payment for the entire past due balance and …
Tried calling on Saturday stating before noon for several hours for a metro broken pipe flooding my yard/house. After prolonged holding on the phone was told by a prompt that “dispatch overflow was not answering” and “the voice mailbox was …
On hold too long on the phone. I am tenacious so I am just going to drive down and talk in person. It will be faster and I will just wait all day if I need to get service. I don’t care if people are rude, I only care that I get my service. …
Are you kidding me? The office only open 2 DAYS A WEEK! They are blaming covid, this is a joke! My dear management from metro water services “screw yourself” you are not a barber shop, you are a service that people depends on!
I would give zero stars if I could. This company has the worst customer service. I have been invoiced for an account that no longer exists with zero help. A rip off of a company.
A representative put in the order to shut off services at our house before moving one week before the date I had given. I called and this second rep I spoke with was rude and clearly didn’t care I was without water. I have to pay a $25 fee …
On hold and have been for 24 minutes. When you can get an actual person, they’re usually very helpful. This is completely ridiculous. Still “on hold” 24 minutes and counting.
Upon seeing the 1 start negative reviews I was discouraged to have my problem fixed BUT! Brian picked my call up and made the process beyond smooth and quick and literally no wait time. …
Worst customer service experience I have had. I tried to call, email and online chat regarding my bill. I received rude responses by email, phone call was never answered nor message returned. Just ridiculous when you are attempting to pay a …
I live by myself and I have been taking shower at Ymca where I work out everyday. I only use dishwasher every 10 days and do laundary every 10 days but I pay $74.80 for water bill each month. I have called and discuss this with the rep at …
I would give no stars if google would allow it. Horrible customer service and ripping off people. One month my bill is a $150 and the following month my bill is $3.56, really? When you call to inquire about anything they have these self righteous attitudes as if they are upset you would even ask a question.
They hire anyone here and people with no formal education or customer service skills… I had to hang up on 2 different representatives. One yelled at me when I said the address was incorrect and the previous representative actually hung up …
If i could go lower than a one i would have. I’m so sick of these people, they have screwed us on our bill going back to last year. The bill shot up to $4000 and nobody would even bother to look at it or talk to us they just said pay the …
It’s 8:15. PM. I’ve been waiting on Metro water to turn my water on since 9:15 this morning. It’s hot, I’m not moved in. Just waiting. I can’t clean. Can’t do much of anything. I took a break and walked to my current house to eat lunch. …
Very rude lady answered the phone with an attitude. She clearly shouldn’t be working with people. I called a second time and the woman who answered then was very polite. Either way it’s always a pain with metro water. I also get two water …
If I could give a negative 5 stars I would… I mean the automated emergency outage or broken pipes contact line will only put you into a constant circle of BS and no one answering to take my outage
Before moving to my current place 5 years ago our water bill would only be $45. When I moved to my current place the bill shot up from $45 to $85 and the unit is much smaller. This year the water has gotten ridiculous! My bill started out …
If I could give zero stars I would. Customer service is the biggest joke. Our water bill shot up, so I messaged the live chat when I went to pay bill. I was told ” the best i can do is send someone out to check your meter”. We’ve called and …
We contacted Metro because the Sewer charge was 10x the last 6 months charges. Customer care jerked us around, testing toilets saying we had a leak. Every Dec, we get a HUGE bill because they don’t really read the meter but once a year. …
I wish I could give less stars. They have a contact customer service email but I received a VM tonight saying that the email goes to the after hour emergency team and that they may or may not get it to the actual customer service even …
I had an AWESOME experience with these guys!! Quenton, Operator #27 was SUPER helpful. I dropped my phone in a sewer grate, and he sent a team of awesome guys whose names I didn’t catch, and they popped the grate and saved my phone for me! I’m so grateful, God Bless you all!
After the recent deep freeze in December 2022 I had a pipe burst. My dad recommended calling them to let them know and the agent was very helpful. While my bill was not huge but substantially larger than normal the agent said she was …
In April of last year, I was checking the balance in my Checking Account online I noticed a HUGE deduction from Metro Nashville Water Services. Of course, I immediately called them only to find out that the next one was going to be even …
These people are horrible!
Extremely slow service
Poor customer service
Terrible!
Hire Accente back!!
Disaster.
The head was good
Great
Can someone please answer the phone?
Terrible Coustemr service
Its been years of wonderful service.
they never answer the phone!
Can’t ever reach a live person.
Not good provider just take free money
It take them to long to turn your water on!!!)!
Nothing short of impossible to make a payment to these folks
GREAT service and help with just a phone call
Over a 20 minute wait time on the phone.
I can never log onto their website to pay online
horrible experience with Joyce(ID 39) rude and disrespectful the entire phone call
I wish I could give zero stars
If there could be no stars that’s what I would give this company!
The website and online payment system are atrocious.
Worst customer service ever
You will be amazed at how terrible in every single way this utility service is
The reps there are so unprofessional!! Is it that hard to be nice?!?!?
Fast response and easy transfer of my service!
Please answer the phone, I need to make a transfer my address 😟 …
I wish I didn’t have to give one star… I HATTTEEEE THIS UTILITY COMPANY
People can be more nice over the phone.
Metro Water Services Customer Service does not exist!
The grease department is the worst to deal with.
Waiting on a call back for a month now after calling them at least 3 times a week.
Great customer service – Velinda was helpful, professional, and friendly!
every time I call they are extremely rude, unhelpful and uninterested.
I’ve been on hold for 30mins now!!!.
Y’all are not that busy people.
You suck! Horrible service and even worse website.
They need to post their closing time as 15miins earlier, nobody answers phone for full posted time !! Hold times, sometimes is totally unacceptable !
Worst experience of my life. The lady was horrible. Try to avoid at all cost.
Bad water services. Stolen the $$$.
I am requesting to federal complaint again metro water services
been trying to call for 2 days, 15-20 min waiting just to talk to someone is just insane at this point
Very good…
The phone loop you get in when you call is maddening. Please answer the phone.
Awful service. Too bad we are stuck with them.
Just talk to a very very rude water department worker. We are from out of state and if this is the attitude of the people of this city, we will not be back!!
Never answer the phone, can’t even pay a bill .
Completely useless, as the other reviews have mentioned. They get away with it because you have to have water service.
Horrible utility service. every time I’ve had to call its at least a 30 minute wait
Rude reps. Incorrect account changes. Poor experiences.
… and no other company to turn to. 🤬 …
They do not want to do their job.
No response, lazy; they don’t like to work.
Every time we have to call to get things done, no one ever answers the phone. Worst customer service ever.
It is impossible to get anything done!
They’re always polite to me.Never had a bad experience with them.
good phone service, ok water, and online service is horrible. website is a complete joke but what else should I expect from the gov’t
They turn your water on. That’s it. That’s the review.
Sat on for 15 minutes to get a representative. The customer service is terrible. I wish we had another company to receive service from
costumer service is stupid and takes hours and hours to get help
I am unable to get anyone from the Engineering Staff to return my calls. How can I reach someone??
Waited on hold for for 20 minutes 3 separate times today there’s no luck of reaching anybody. I shouldn’t be surprised being that is run by the local government.
Worst customer service, reporting an emergency and the final result of the automated system is (there is no one to help you goodbye).
Hell customer service, I call them about a week to pay bill but they never receive my call.
Spoke with Customer Service Associate #39 about transferring services. She was helpful and polite.
Looks like they are just charging you what they want to charge, they getting their money back from not charging late fees doing the pandemic
I’ve been with them 15yrs and recently sold my home and moving to GA and I’m surprised at the comments I’m seeing I’ve never not one time called and someone was rude to me,I’ve never had an issue with a bill amount nor have I had any issues with payments made online…I’m sorry for all who have,but I give them a complete 5 💥💥💥💥💥 …
Absolutely the WORST utility service I’ve ever dealt with!! No notice on disconnects, no help on ridiculous high billing.
Just need to get used to modern technology.
The representatives on the phone are so rude. They are very quick to hang up in your face and barely want to even answer questions. I’m appalled.
Customer support is the worst. Uninformed, not helpful, too much attitude, and zero customer interaction skills.
I just called to add a new address to my existing Metro Water account. John was helpful, quick to help me make the addition and very kind.
Service and support has been good. Website is fairly easy to navigate, and the prices are decent. Water is tasty.
Fairly decent water, although the house I rented was filtered because the landlord disliked the waters taste. Customer service is on par with most service monopolies… Fair to poor.
Awful. That’s it. The worst water service company in existence. How have they not been charged with fraud at this point?
I have been on hold for 43 mins and unable to get anyone on the phone. If I could use the online services, I would!
Trying to use the kiosk, it won’t process miney orders and Customer Service is closed, U.F.N., uno, COVID-19, call, don’t visit.
Cant even turn lines back on after you pay your bill. Stupid. Worst of the worst utility service.
Called several times. Never reached any operators despite 20+ minutes on hold for EACH CALL. Despicable customer service at the leadership level.
Good luck contacting someone on the weekend to help. They are closed. Utilities should be open and available to assist/support every day.
Their online billing portal and phone-pay options are CONSTANTLY broken. Worst utilities experience I’ve ever had – I’m sad I can’t give it 0 stars.
Relocating from Charlotte. Easiest setup of utilities yet. Great customer service. Probably a 5 minute phone call.
Based on reviews, I expected to have a negative experience here. However, I was very pleased and impressed with the level of service I was provided by Squauana Claybrooks. Thank you very much!
Called in four different times today. Sat on hold for over 20 minutes each time and never got through to a customer service representative.
Been waiting to have service for 10 hours.
Called twice they said they would get to me.
Tell you what – just had a great experience with the emergency line. 8/25/2020 at 4:10pm. Excellent and friendly service.
Watch your bills for erroneous charges. Horrible customer service. This utility obviously has no meaningful accountability to anyone.
Paid off a remaining balance to restore water service on a Thursday at 3pm. Water was neglected to be turned back on until Monday.
I got a water line leakage and it took them about 2 weeks to send someone to check it out. Then they refused adjusting my bill. Worst service ever!
If you’re gonna change your office hours to TWO DAYS A WEEK maybe update it on Google???
Metro Water Customer service is sad. I cant walk in nor can i get anyone on the phone to transfer my water to my new location and this been going on a month and my water at my new place is off and i have children. I need help…….
Horrible customer service. Will not answer phone. Lobby closed. No way to obtain help with billing questions. Simply stinks! Leave it to the government…..should be no surprise!
Terrible customer service, no communication during outages (including planned outages), and I lose water more often than I should. I’ve never lived anywhere with such terrible service.
These guys are to blame for a lot of the terrible road patches all around the city. They should bebackhanded! Absolutely shameful
Worst company ever. I’ve called twice and was hung up on both times. Rude customer service, slow, and doesn’t assist you with anything.
every review on here is trash but if you get on the phone with a lady named tina / tena ,
(not sure how its spelled.) …
absolutely zero communication, no one calls back, no one answers. it’s pretty pathetic that our city is run by incompetent, non helpful, non caring people.
Always terrible experience. Office hour 8am-5pm. You are lucky if you can get anybody to answer the phone after 4.
They make it almost impossible to reach anyone or receive payment. The lowest of all standards are being met here by Nashville Metro services.
Great customer service. Only I would change is the wait time to get a customer service rep. Increase staff!
It is scary to have such a dysfunctional organization in charge of our water! Long wait time, tedious and costly payment methods…….We are stuck with you!!!!!
Violet was SO friendly and helpful. She established service at my new residence in the blink of an eye and answered all of my questions with willingness and friendliness.
They provide me water straight to my very own plumbing fixtures. I don’t have to walk to the well and balance a clay pot of water on my head all the way back to my house, and for that I am grateful.
My water bill went from $30 to $145 last month. I called and customer service was horrible. Pretty much was told there was nothing they could do even though this was clearly an error.
Have been unable to reach customer service. Called twice this morning and on hold for 45 minutes…then cut off each time. Called back in afternoon and same problem. NO ONE TO TALK TO….NO EXCUSE.
I want to thank Mrs Jamesha for looking into my account in assisting me. Outstanding customer service might need to make her a supervisor because the one I spoke to yesterday was a cold-hearted bytch
I almost never have to wait to get a customer service rep on the phone. My experience is they are always friendly, willing to help, and can find the answer to my questions quickly.
John id number 13 was rude and cocky! He really didnt listen to my actual complaint and told me there system wasnt working because of me lol. This is the type of customer service i could do without.
worst service ever! Can’t go in person because the office is always closed and when you call over the phone the line makes weird noises that hurts a person’s hears and after going through the whole trauma of waiting over an hour the phone line gets disconnected. seriously!!!!!!!!!!!!!!
I called them multiple times about low water pressure in my our house but they never fixed it and made excuses. Please improve your service
Terrible costumer service! Called the so called “emergency line” and was basically told off by the guy for reporting a dangerous water spill that had been going on for 10+ hours. Pretty unbelievable, we need to rethink the way we think about water!
I SENT AN EMAIL TO METRO WATER ABOUT MY ACCOUNT AND NEVER RECEIVED A REPLY. WHEN I CALLED METRO WATER TO ADDRESS MY ISSUE, I HAD TO GO THROUGH 4 MINUTES OF AUTOMATED SELECTIONS BEFORE I WAS PUT ON HOLD FOR MORE THAN 5 MINUTES. THIS COMPANY IS NOT VERY RESPONSIVE.
There doesn’t appear to be a way to talk with a human .
Nearly impossible to pay your bill with them and the lady I tried to speak with over the phone was one of the most miserable sounding hunan beings on earth, as rude as they get. Wish I could get a different service
One star is too much. Worst business and customer service on the planet. Just pitiful. If they were in a competitive market and not a monopoly, they would be out of business.Even try to pay them or set auto pay is a project.
They have made it a little easier for those us with money issues.
Every month I go to pay my bill.. and Every month my password doesn’t work. I have to call in EVERY MONTH to unlock my account. Get a new website for the love of god.
I don’t know where to start. I have property beside beaman park. Metro water charges me for storm water that runs off of park property and has destroyed my 2 miles of unimproved road. And will not even help the families up here to have …
Wait almost an hour, finally got to talk one lady but there was too much noise and she hung up. No callback, tried another call but no response at all. Why the customer service is too bad?
I recently moved and my mail has been messed up since were in new construction and I never received my bill without a text or a warning email metro cut my water off which is fine I paid the bill but then was told that I would have to wait …
Called to get my service capped for a demolition. All permits have been granted by metro downtown. Customer Service rep was not helpful, and could not give me any information related to capping my service.
I’ve called twice this week to set up the date for services to be transferred from my home builders name into my name next week. They continue to give me the run around about how it hasn’t passed the final inspection and so I can’t set it …
I didn’t know I had to pay Metro for sewer while living in Wilson County. The person on the phone was very nice though when I called to verify the letter I got in the mail.
Poor customer service, website out of the 1990’s. Nashville tap water tastes and smells overly chlorinated.
UPDATE: Decreased to 1 star simply because they have failed to improve over the last two years.
Why cant we setup water service on line and make payments for service fees on line when setting up service. You can do everything else online. Why not this. So fustrating and annoying. Do better Metro Water.
Just started new water services for the first time, had a great and easy experience getting it set up – the whole process took less than 9 min over the phone, and the service rep even looked up historical usage for me for our new place. A great start!
They never sent a bill and then claimed I was late paying it. Customer service was completely uninterested in listening. Not acceptable in my opinion.
In my 45 years of being a homeowner, owning homes all over the US, I must say that Metro Water Service is the absolute worst in customer service and the way they treat there customers. I have had nothing but trouble and frustration with …
Just called to report high pressure leak at Street at 4503 Granny White Pike I’m Green Hills that I heard while out for a walk. It was 2:30 and they are supposed to be open until 5:00 but would think emergency leaks would go beyond that. …
These guys suck. The website is down and there are no options to pay unless it is Monfay through Friday from 8-5…the same time as most people work. Half of the customer service reps have attitude on the phone or are plain jerks. I have …
I wish I could give negative stars. They are insanely rude. I just have to transfer the address under my name. The representative talking to me so rude. They keep on dropping the call for no reason. I had to call 4 times.
Called with a grinder pump issue. Local plumber wanted $7k to install replacement, which needed to be ordered. Metro said the builder bought insurance for all the pumps and would have someone right over. Within 30 mins. two Metro emoloyees …
No auto-pay. If you put typo in your account number or routing number, which you have to do every month, welp, you’re out of luck. You have to go pay in person downtown for a YEAR. I disputed this and they said because they are incompetent …
I moved away from Nashville 7 months ago and am STILL dealing with receiving bills even though I called before I sold my house, and have called and emailed every single month when I get a bill, no one returns my emails, and I wait on hold long enough for it to time out and hang up on me.
I’ve spoken to two customer service reps in the past week about trying to get to the bottom of a huge meter reading, and therefor a huge bill in my water usage. On both occasions the reps were extremely courteous and very helpful. Hopefully I’ll have a good outcome!
It takes an act of God to get somebody on the phone. Have been trying for weeks. About to learn to go about life without running water. Would probably be easier at this point
As a rental property owner, I have multiple accounts with metrowater nashville, the service is probably the lowest I find between all other cities in TN that I have experience. …
They provide a great service, and the water is really clean/ tastes good. Never a problem. My bill is an average of 15 dollars a month, and I have zero complaints about Metro Water Service.
They make decent water and it comes right out of a pipe to boot! The chlorine is a bit intense but its harmless. Its pretty cool that they also collect my wastewater. I’m not sure why they would want it, but at least its not piling up under my house.
Called first thing on a snowy day and representative answered immediately- no hold time. She was polite and informative. Later that day another representative, Daniel Southall, emailed me with the information requested. Great service!
Turned off our water for “illegal consumption” even though we have been paying ever since we moved into our location and have the bills to prove it. Had to call and send out a tech to turn it back on and he said that the system is behind …
metro water bill did not arrive for one of my own apartments for last two months and I called twice. The lady named Kelley was in the line of customer service. Very uncooperative, not suitable to serve the customers. Bill never arrived and customer service does not tell the pending amount. how to pay the bill?
their pipe breaks under the street outside of my property. I have no water. 4 days and several phone calls later they finally start to fix it. They change out the pipe and leave a heaping mess on the street and don’t bother to finish paving the road. Then they charge me over $500 for the water leak they caused. 0 STARS!!! NOT 1, ZERO!
Although everyone on the phone has been helpful, I was unable to complete my business with MWS this afternoon because everyone was gone from the office 15 minutes before closing time. I had driven 30 minutes through traffic to get the sewer …
Every time I call it takes so long to get a live person that I either have to give up due to work or I’ve waited over 20+ minutes with no live response.
Do you only have 1 customer service rep.?
Our company tracks all of our meters weekly for accounting purposes. We noticed that the main water meter was no longer working properly, we were recording more usage internally in the plant than what the main meter said we were using. …
I’m sorry, but I have tried to be so nice to your customer service reps…they are all very defensive, put you on music hold in the middle of you speaking, and are extremely rude. Whoever is in charge needs to coach their employees on what …
Had to wait 20 minutes while they unloaded the cash from the kiosk.
You should not contract with AWR. This company is a scam. My plumbing gurgles and roots were gotten from the pipes when the plumber was here but, AWR will not do anything unless the sewage backs up in the home. I was told “it’s an emergency service”. If sewage is backing up in the home, there are a lot more problems.
I’ve called to correct an issue 7 times in a row and some one picks up the phone and I hear it click over to a live line for them to only hang up one immediately.
I call and am on hold for 21 min, finally agent 15 (didn’t catch her name) comes on the line with a very loud noise as if she is in a room full of loud machinery. I ask if she can hear me because of the noise and I get hung up on. Nice.
Wish there was a way to visit in person. Several calls to get water established over the span of a week. Spent some days on hold for 2-3+ hours. Website works great once you reach that point, however.
Just spoke to Grace in C/S. She was very nice and helpful. We had a pipe to burst during the cold days in January. she explained what to do and what will happen. The only problem I had was getting to a rep with their phone prompts
Nashville Water company is crazy and craving for exploiting customers now, due to their corrupted system, the expense is transferred to every customer and business. I should pay more than $200 for even I am not using any drop of the water, …
Absolutely horrendous operations. Randomly shut water off, paid my bill 4 days ago. They made 3 excuses on why they shut it off. NO FLOODING, NO DAMAGE, Just lies in order to continue harassing residents. And they DO NOT KNOCK on your door.
I give them one star for sometimes providing us with water enough to flush a toilet. However, they never communicate and never warn us when they’re going to shut off our water for any maintenance things. And they send our bills late. Too …
My name has been spelled wrong since the start of service and I have attempted to fix this 3 times now and even though they say it is fixed it doesn’t get fixed. So frustrating to get something so simple fixed that they messed up. Every …
Charged me months later for a bill at a previous address after I was assured MORE THAN ONCE over the phone that everything was taken care of. Told me I switched services WEEKS after I actually did, and said they had the phone calls to prove it. My phone bill says differently!
It would be a huge change if the customer service rep’s showed some Empathy for those they serve, instead of impatience, irritation or down right rudeness. No one, I mean no one is held accountable for their behavior. They sound as if they …
Initiated water service at a new home I recently closed on. The lady who took my call, Violet (ID 12) was super friendly and very helpful. Took no longer than five minutes to get everything taken care of and was the most pleasant …
Nashville’s metro water service takes advantage of the fact that they’re a monopoly holding commodity. They could care less about their customers because they know people have to have their service. …
Helpful and pleasant representative, relatively easy to set up service. When calling, the line stopped ringing, but I continued to wait with a silent line and at about 6 minutes the line began ringing again and was helped by the agent.
Lady that helped me set up my service today was really nice. Based on the reviews hopefully more people at Metro can get on her level.
It is impossible to make a payment on or off their horrible site, or even talk to a customer service rep. Ive called three times and been on hold for over 20 minutes each time with no one answering. I just want to pay my damn bill!
The first time I called, the lady I spoke to was absolutely horrid. I’m moving to a duplex, where the other side has a completely different address. She was adamant and rude that it was an apartment complex. She had an attitude, from the …
Some of the rudest customer service reps I’ve ever talked to in my life. They seemingly do not care one bit about helping you solve your problems. Genuinely terrible experience top to bottom. If I had another choice for water I wouldn’t hesitate to switch.
These people have the worst customers ever, clients are always calling with attitude problems, they post reviews with extremely poor grammar, and basically blame everything on the customer service reps. I would advise keeping a spreadsheet …
The customer service is the worst!! I called with questions to my account this morning and when explaining my questions and concerns I was rudely interrupted several times by operator #85. I could hardly get a word in or finish my questions …
It is scam. I’ve been paying all my bills online to saved stamp. It’s been almost a year. My web browser remembered my card numbers. Since they have this ruled $30 fee for entered incorrectly. The email said, my bank account information was error and charging me $30.
The worst ever! Pay my service and they still cut my water off.
Absolutely terrible customer service. So expensive. I wish there wasnt a water monopoly because I would choose a different service if I could. Their hours are inconvenient, they shut off water even after payment which we have disputed and …
Would give zero stars if I could. Since April I have been calling weekly, asking to speak with someone in billing. Have been told many times I’ll receive a call back in 24-48 hours and have yet to receive one. …
garbage service and outrageous pricing. I have a 2 person 1 bath home paying more than people i know with 3+ bathrooms and 3x as many people in their house, including kids. There resolution? you guessed it, check for leaks…
They posted my check and then ,when i got my next bill, it stated that my check was returned and i owe them $30 for returned check and the balance.
Check was posted and went through. I’ve sent them copies of cleared check multiple times, but no resolution. It still shows the balance and they ignore my emails.
I just called metro water to have my service transferred. Metro Water is unable to reset my password online so I have to call. The service representative that “helped” me was extremely rude. I was trying to explain the situation and he …
Every month I have an issue with Metro Water Services. Their CSRs almost always rude and impatient with me on the phone. This is the worst utility company I’ve ever had the displeasure of being forced to use. Their website is so …
I don’t understand how my water bill is so high and I have been paying it if not every month every other month making large payments that I made by calling the phone bill pay service and now my bill is …
Their online Bill pay is a joke. The payment rarely goes through using the E-Check, so it always says that there is a past due balance. And good luck trying to call them. I don’t think anyone works there.
Worst utilities company I’ve ever dealt with. I have been over charged every month for the 12 months I’ve been here. Every month we get shut off only to be told their system keeps applying the payment to a random wrong account and they have …
Hey here’s a thought – why advertise an Automated Phone Service to pay a bill or make a simple inquiry, and NOT HAVE THE LINE WORK. So you wait for an understaffed call center, and instead of boring elevator music its the most annoying …
I got charged a late fee for not paying my bill that I never received. I only found out about it because they emailed me and told me my account was overdue with an exorbitant balance. When I called to ask how this had occurred as I never …
The first time I called, they told me that I needed to go in to the office. I called a second time and another person told me I didn’t need to go to the office and that she could set me up on the phone. She was quick and helpful. I called a …
Distrusting most horrible place to do business with. I bought a new house in Hermitage around April. I have tried to get on the website, but it is impossible. God forbid to try and get up with a real person. When I finally did a woman, who …
Word of advice when moving and shutting water off. They turned water off twice on error and had to call because someone was so smart and inputted the wrong day TWICE!! Just like city hall alot of geniuses over there. And you cant even get …
I just set up new service and wish I had written down the lady’s name that helped, she was identified as No. 85 (I did remember that much!). The setup took less than 5 minutes by phone and was the most easiest process. The representative …
If you are late on a single payment, your auto-pay will be disabled for 12 months. You will then be forced to pay it either in-person or online through a third party services, which charges an additional fee every time. They will not negotiate on this.
We had a credit balance with Metro Water Services and requested a refund. I was told it would be three weeks before receiving a check through the mail. After 5 weeks, I called Water Svcs again and was then told it was returned …
It’s a utility so you do not have a choice and it shows.
I called in on April 3rd to have my water remain on as I switched to a new house. They cut it off. It took them 24 hours to get it back on. I was asked if i had …
I waited on hold forever till someone answered, her number is 71and she was thru with me before I was thru stating my issue. This is the second time I have called about this problem and if I need to turn water off at the main I should be …
What happened to our great country? Used to pick up the ph and employees would answer you now you can’t even get some one on the ph. That is calling just to prove a point out side of thier office at 3rd avenue…Avenue… walk in at 4 p.m …
Called on a Monday afternoon, 15 minute hold, 5 minutes on the phone to get new service setup. Easy as can be and the account manager was super friendly and professional.
Wow, the incompetence of metro water. We moved in 2014, friend lived there through 2018. Since my address changed, they told me ‘we stopped sending you a bill’ for the storm water charge. They never contacted me, through my forwarded …
You may receive a cancellation confirmation number, but they don’t care nor do they use it. I had cancelled service at an old house and moved into a new place and had received a cancellation confirmation number but I ended up receiving a …
Almost not existing Customer service including live chat. I can’t say anything negative regarding personal experience interacting with them. Employees don’t have any tools or training besides to open a ticket. I reported meter …
I mean… don’t you WANT people to pay their bills? Wouldn’t it be good for business to have a system set up for customers to easily get through to make their payments? I just don’t understand. …
Very rude and unprofessional. Unfortunately they work for the government so basically impossible to be fired.
I paid my bill on time for 3 years straight for this water company. However, one instance I put my account number in wrong. There are two things wrong with this. First, why am I inputting my account number when i pay the same bill monthly. …
I have never dealt with a more incompetent utility service IN MY LIFE. I have talked with several different employees regarding REOCCURRING issues with my bill/service and not a single person has been helpful or has fixed the issue. I have …
You literally have to put in your info twice just to pay by phone. What should be a 1 minute call takes over 4 minutes. Just dumb.
Our business has been without water for over 7 days and Metro Water said they would come out last Thursday and were a no show. We called again and were told Friday, no show again. Monday, no show. Now it’s Tuesday. Will we see Metro water today? TBA
Writing a bad review on these guys is kind of a waste of time, considering that we have no option, right? But, wanted to share my experience.
So, a few years ago, I got a $340 water bill, out of the blue (it is usually …
I have called in time and time and time again, trying to get assistance to resolve a problem. The customer service agents have all been polite, but they’ve been completely unequipped and unable to do anything to help solve the problem. I …
I’m going to go against what seems to be the trend and post a positive review. The wait time was long, which I would expect given the current situation and issues so many are having paying bills right now but, once I reached a …
Called in to transfer service from one address to the other. The rep was fine, the call went ok, water was hooked up in a few days. When the bill showed up, it showed overdue notice from my former address in addition to my new address. I …
Since moving to a new addition, I have on random days repeatedly called and have been on hold. No customer service at all to even pick up the phone. I just want to know why I keep getting different fees, set up autopay (but from looking …
Absolutely crazy that we have a septic tank, but still have to pay twice our water bill for sewer that we are not connected to. What a racket they have going on…
I recieved my water bill 1-12-2022 Wednesday.It was 4 times as much than it has been every month. Also this year in December and January we did not cook in this house for the holidays. So they didn’t check the meter.They looked by monthly …
Nashville water is not expensive at all and they have add to payment stations where you can pay after hours the machine will take credit cards if you forgot your account number you can look it up by address and the machine will issue you a receipt
I am desperately try find out who is managing the Metro Water Company office. Nobody knows what is going on and they do not return your calls on the mistakes that they continue to make. I have waited three weeks to hear from a supervisor …
Cannot get through to customer service! There is a LOUD buzz during hold times, did someone forget to ensure the phone system is working properly? Why is the leadership of this organization allowed to continue with this poor performance? …
The representative was very helpful and handle my situation quickly.
I called in reference to a payment that was not showing up on my bill which made the next bill a larger amount. I called and the customer service representative and said she found the payment, thank god I keep the receipts from the online …
I incorrectly entered my banking account number by accident and didn’t realize the error until I checked my spam folder and saw it. I tried to do a chat online, being as polite as possible and Dana told me it was nothing she could do. I …
I have been trying to contact metro water and resolve extreme fluctuations both high and low in my water reading usage which started in January. They continue to be unresponsive to my phone calls and my emails. I’ve never had such …
Your chances of winning the lottery are better then Getting a person on the phone or successful using their website ( overrated ). I tired to call and ask why a my water bill was 3 times are much as it should have been and still no answer. No choice but to pay the bill. Now they have waste management too, a joke.
They are reporting a balance past due which was paid in full 4 days before the due date and are not responding to my inquires to sort it out. Nashville city services are a terrible joke. I have lived in many major cities across the …
Horrible customer service, billing and phone wait time. I have been dealing with the same billing issue for 3 months now and every time I call in, I have to re-explain the situation, only for the representative to “send it to the billing …
I’ve been put in a life treating emergency by not having water available at my location, I’ve called 3 times and been lied to each time by different representatives of metro water emergency department. My reconnection was supposed to be …
Called to get the water transferred to my name for my new apartment. Was on the phone 12 minutes start to finish. The lady on the phone was professional. …
Billing is a major issue. It is 2021. I should be able to see my billing information online and make changes as necessary. I changed bank accounts and thought everything was taken care of for future bills. Two months later my payment is …
This company is in cahoots with apartment complexes to rip people off. They are pulling these numbers straight from the sky.
This is truly the worst utility company I’ve ever had to work with. Takes hours to speak with anyone on the phone. The online bill pay is unnecessarily problematic and seems like it hasn’t been updated since 2000. I don’t think I’ve ever …
Website is bad, automated system fails and takes too long to get through the call tree. It wouldn’t be as big of a deal if it didn’t take 10 minutes before it failed or said why so I know if it is user error. Customer service takes forever …
The new online portal is complete garbage! It says there is an option to link your bank account to avoid the connivence charge of paying by credit card. I’ve tried for 2 months now, and that option will not come up in the drop down menu as …
Spoke with several people over the course of months. Was told a supervisor would call me back on 3 separate occasions which never happened. I was told my water was going to get shut off if I didn’t come up with a $500 Bill, which was the …
Our bill for two people was $334 in February! Turns out, there was a problem with their equipment, which they repaired at the meter on 2/15/22. We were told there would be an adjustment, but it turns out the “adjustment” was only for one …
I am disappointed in metro water. I use their online portal and i get notified via email when my bill is ready for view. I never got one for last month, and was charged a late fee. I am very good about paying my bill on time, however …
Words can’t express the disappointment and diservice that metro water has given my son whom by the way is paraplegic. Our water hasn’t been restored for over 24 hours. I have puppies and two full grown dogs and my son want to come home from …
When we first moved back to Nashville in April 21, we set up automatic bank payments through Metro Water. In January, we got a call saying that we were past due for two months. We made a one time payment for the entire past due balance and …
Tried calling on Saturday stating before noon for several hours for a metro broken pipe flooding my yard/house. After prolonged holding on the phone was told by a prompt that “dispatch overflow was not answering” and “the voice mailbox was …
On hold too long on the phone. I am tenacious so I am just going to drive down and talk in person. It will be faster and I will just wait all day if I need to get service. I don’t care if people are rude, I only care that I get my service. …
They are very committed to keeping their payments system completely outdated. Absolutely pathetic in 2023.
Are you kidding me? The office only open 2 DAYS A WEEK! They are blaming covid, this is a joke! My dear management from metro water services “screw yourself” you are not a barber shop, you are a service that people depends on!
I would give zero stars if I could. This company has the worst customer service. I have been invoiced for an account that no longer exists with zero help. A rip off of a company.
A representative put in the order to shut off services at our house before moving one week before the date I had given. I called and this second rep I spoke with was rude and clearly didn’t care I was without water. I have to pay a $25 fee …
On hold and have been for 24 minutes. When you can get an actual person, they’re usually very helpful. This is completely ridiculous. Still “on hold” 24 minutes and counting.
Upon seeing the 1 start negative reviews I was discouraged to have my problem fixed BUT! Brian picked my call up and made the process beyond smooth and quick and literally no wait time. …
Worst customer service experience I have had. I tried to call, email and online chat regarding my bill. I received rude responses by email, phone call was never answered nor message returned. Just ridiculous when you are attempting to pay a …
I live by myself and I have been taking shower at Ymca where I work out everyday. I only use dishwasher every 10 days and do laundary every 10 days but I pay $74.80 for water bill each month. I have called and discuss this with the rep at …
I would give no stars if google would allow it. Horrible customer service and ripping off people. One month my bill is a $150 and the following month my bill is $3.56, really? When you call to inquire about anything they have these self righteous attitudes as if they are upset you would even ask a question.
They hire anyone here and people with no formal education or customer service skills… I had to hang up on 2 different representatives. One yelled at me when I said the address was incorrect and the previous representative actually hung up …
If i could go lower than a one i would have. I’m so sick of these people, they have screwed us on our bill going back to last year. The bill shot up to $4000 and nobody would even bother to look at it or talk to us they just said pay the …
It’s 8:15. PM. I’ve been waiting on Metro water to turn my water on since 9:15 this morning. It’s hot, I’m not moved in. Just waiting. I can’t clean. Can’t do much of anything. I took a break and walked to my current house to eat lunch. …
Very rude lady answered the phone with an attitude. She clearly shouldn’t be working with people. I called a second time and the woman who answered then was very polite. Either way it’s always a pain with metro water. I also get two water …
If I could give a negative 5 stars I would… I mean the automated emergency outage or broken pipes contact line will only put you into a constant circle of BS and no one answering to take my outage
Before moving to my current place 5 years ago our water bill would only be $45. When I moved to my current place the bill shot up from $45 to $85 and the unit is much smaller. This year the water has gotten ridiculous! My bill started out …
If I could give zero stars I would. Customer service is the biggest joke. Our water bill shot up, so I messaged the live chat when I went to pay bill. I was told ” the best i can do is send someone out to check your meter”. We’ve called and …
We contacted Metro because the Sewer charge was 10x the last 6 months charges. Customer care jerked us around, testing toilets saying we had a leak. Every Dec, we get a HUGE bill because they don’t really read the meter but once a year. …
Five stars for Andrew coming out sooner than expected and working quick.
One star for the call center. The recording deemed my situation an emergency but …
I wish I could give less stars. They have a contact customer service email but I received a VM tonight saying that the email goes to the after hour emergency team and that they may or may not get it to the actual customer service even …
I had an AWESOME experience with these guys!! Quenton, Operator #27 was SUPER helpful. I dropped my phone in a sewer grate, and he sent a team of awesome guys whose names I didn’t catch, and they popped the grate and saved my phone for me! I’m so grateful, God Bless you all!
After the recent deep freeze in December 2022 I had a pipe burst. My dad recommended calling them to let them know and the agent was very helpful. While my bill was not huge but substantially larger than normal the agent said she was …
In April of last year, I was checking the balance in my Checking Account online I noticed a HUGE deduction from Metro Nashville Water Services. Of course, I immediately called them only to find out that the next one was going to be even …