In addition to Medicaid Managed Care, Metroplus Health Plan offers dozens of quality health plans, including Child Health Plus; several Medicare Plans; a Long-Term Managed Care Plan; MetroPlus Gold, a plan exclusively for New York City employees; HARP plans, and nearly 100 NY State of Health Marketplace products, including the Essential Plans. MetroPlus also offers a Special Needs Plan, Partnership in Care (PIC), open to Medicaid eligible people living with HIV/AIDS in New York City and their children (up to age 21) even if they are HIV negative. This plan also services homeless residents of New York City and transgender Medicaid recipients regardless of their HIV status.
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | 9AM to 5PM |
160 Water St Fl 3, New York, NY 10038
THE WORSE
They suck
This is the place to deal with!!!!
Excellent service
Big mistake singing for the health service.never again!
I NEVER RECEIVED MY CARD!!!!! Such baloney…!!!!
Good insurance for low income families.
So professional
They never pick up the phone that’s sucks
never more. . zero contact with assistant :/ they never call back.
They were great to me.
Helpful
and I’ve been waiting on my card for almost a months now,,,cant see DR…
Terrible customer service. Unhelpful is an understatement. Was just hung up on.
They use to be good years ago.Now they totally suck.Big waist of time.Useless.
Metro plus is the worst health insurance i have ever encounter.STAY AWAY …
Worst Customer service ever. Kept me waiting for last 1 hour over phone.
Excellent Service
Excellent Experience
You have to change the number you have on the website now how I’m going to contact you guys …
Billing Service is not good enough !!! On-line payment system not working at all . . .
The customer survive are very satisfying and they really care about the customer
Excellent service
Excellent service
wrong name . wrong appointments. shm America insurance .
ineed to win powerball
Horrible and confusing, slow, system with bitter dehumanizing customer service. Awful experience.
Customer service is TRASH… Representatives are always rude especially TECIA A.
Useless, frustrating, inaccessible, cannot reach anyone with information, good only for basic city clinic system if you have nowhere else to go!
SEEK ELSEWHERE
Patient staff, I found the best doctors and dentists under this insurance plan.
Delightful to deal with
This plan sucks ! there reps are not knowledgeable and every time I call the leave me on hold forever and always tell me they need to research my inquiries a little further and that they will get back to me and they NEVER do !
Overall, it was excellent
Excelente customer service
Great company. I am a city employee with Metroplus Gold. I love the plan.
I like my insurance
WORST INSURANCE I EVER HAD! Please if you’re thinking about signing up with them THINK twice. Damn terrible.
Excellent service 👍👌 …
This is paying a premium to be on welfare. They were so bad I dropped them after 6 months and risked paying the “tax” for not having insurance.
I love my doctor he’s great bring my blood pressure in order.
Very good service!!
very good
I have applied for employment several times, but they never hire me. I have no other business with this company
It was good and quick
Honestly, everyone at Metroplus is doing everything they can to help me. I pay so little and get so much, I feel blessed.
THESE PEOPLE ARE THE WORST! THIS HEALTH INSURANCE SUCKS FROM THE CUSTOMER SERVICE TO THE SERVICES THEY PROVIDE! ONLY REASON IT RECEIVED ONE STAR IS BECAUSE YOU HAVE TO GIVE A RATING.
Very nice
I had metroplus health for a couple of years and never had a problem with their services at all.
I love it Metroplushealth
Im Love 100% MetroPlusHealth
I HV been with metro plus for over 20 years Andi would never change excellent customer service never fails
Very annoying for PTs. They never give the recommended amount of visits the MD prescribes.
if you are willing to trow your money aways definitly this , better pay cash because this is the most useless “health” insurance ever .
If you want to have little to no coverage, this is the plan for you.
Almost nobody accepts this coverage anywhere, and the ones that do are usually in some boondocks and have bad service.
Customer service was very delightful and helpful.
The most unreliable insurance company I have ever come across. If you are sick, you are screwed with this company. Don’t do it to yourself.
I have paid my premium but halfway through the month they still won’t let me access my insurance.
3 and half months it’s not enough to get any ID from them or “welcome package”… They just sending bills frequently- nothing ( literally NOTHING) else!
So far so great
Absolutely great customer service!
The best
Keep up great work…. 👋🏼👋🏼 …
So helpful and calming!
This insurance company sucks. DO NOT GET IT I REPEAT DO NOT GET IT!!!! You’re better off paying extra money for a better service.
When I ask questions…they always are timely with responses, they pay attention and if they cannot answer my question immediately, they get back in contact pretty quickly with a good response.
Good insurance. Going through cancer I was covered and very told something could not be done.
THE WORST CUSTOMER SERVICE NUMBER. Is just so frustrating, I’ve been trying to speak with a representative since half hour and the system constantly disconnects me sayign that there is no one available to answer. Just insane.
Metroplus is the best insurance around!
I had Metro Plus awhile back and it was very good and now that I’m back in it again it is still a Great Service to have.
Excellent experience and the issue I had was resolved immediately.
MetroPlusHealth , is concerned about it’s members and always follow up with each issue of the members
EXCELLENT CUSTOMER SERVICE!
VERY PROFESSIONAL AND EXPLAIN THE INSURANCE. OPTION.
OFFICE WAS VERY CLEAN. WORKER WAS DRESS LIKE BUSINESS. A LOT OF STAFF .
MISS OMAIRA GARCIA WAS VERY POLITE AND EXPLAINED EVERYRHING.
Everything about Metroplus is amazing
Great care and services .. don’t forget the metro plus reward programs . Been with metro for 38 years and still going strong .
My experience with Metroplus staffs and service is awesome cant complain excellent.
They didn’t help me renew my kids coverage so they lost coverage. I had to reapply and went with a better plan, instead.
Prompt and going well with their customers
Unprofessional customer service I called to help my pt and rep was very sarcastic and nasty I gave her my name but kept saying “ Miss” like I was out in the street. Seems that hiring process is to hire friends and family because this was …
Metroplus wasted my time by sending me to the provider who doesn’t take metroplus. They didn’t mention provider near by my house who takes metroplus, they need to update their system more frequently.
Customer service cares about patients
Impossible to find anyone decent who takes this insurance. BIG MISTAKE.
In the process of looking for other insurance, will follow up with my success when I find a good plan!
I’m satisfied with my plan.
Very few doctors take this insurance. I was looking for a psychologist and there are literally a total of 3 available and they are all miles away from my home with very limited hours.
Thank you Levan for your time and explanation.. Very qualified young Gentleman
He is my certified assistant at marketplace
Highly recommend!!!!
I want to say that your company employee Levan Leo very responsible person and I’m happy that I met him
I am so lucky to have this plan. They are wonderful
Please do not sign up with them
The worst health insurance company on earth
I did not go to the hospital for a year because nobody took them …
Metroplus is an excellent insurance company.They offer good services and the insurance is covered in most of the places.Indeed its the best insurance company and I like it almost..
Metroplus Health Plan Inc was one of the best health insurance out here, but since Beacon took over Metroplus became a disaster, a lot of health provider, dentist, psychiatrist etc,do not want to deal with Beacon, in my case I have to …
Staff are very professional when calling to verify insurance for patient. They give you the accurate information per patient. Never had an issue.
the worst i havent been able to schedule a regular physical with a doctor in over 2 years emailing them is useless never a response. the hospitals where this insurance is accepted i can see any doctor its baffling.
Wish i can rate it 0 star. cannot use it anywhere. no one takes it. even i call the doctor on their website… and now they sent me a letter saying they are going to raise the premium!!?? cannot wait til november to cancel it…
Had a really bad toothache and when I called they kept giving me the run around then I had to pay out of pocket just to have my tooth removed I’m just wondering why have this insurance if they don’t cover certain things. I defintely gotta switch to a better health insurance
Amazing.
Give always satisfaction 100%.
Trust worthy
Satisfied
Solution oriented
I am yet to subscribe to any other Insurance company. But so far, all I need in insurance coverage has been met by MetroPlus beyond my expectations.
COURTEOUS HELPFUL INTERESTED N SOLVING PROBLEM
Worse place ever they don’t care about you at all! My procedure is being denied because of my age…this is so sad and discouraging I hate this place to the core.
They’re very helpful and took care of me when I had an emergency 👍🏾👌🏾💯 …
These people don’t care about you at all and attitude on the phone was very uncalled for and unprofessional. Definitely my last first and last month of paying for this insurance.
TERRIBLE HR SERVICE
I have been trying to reach their HR department for 6 weeks. Nobody is ever available to pick up the call. The voice mail box is always full. I only keep …
All problems can be solved by the staff please contact.I am grateful to everyone.Good luck
Since aug I have been dealing with issues with metro plus denying the services my brother needs he has been in and out of the hospital since Aug he is currently back in the hospital metro plus denies his prescription when the doctor says he …
Best insurance in NY state
Short wait time on phone very informative and patient assist you and your needs. Thank you Metroplus
I’ve had MetroPlus for years and I can honestly say I’ve never had a problem with obtaining the right services and customer service is always informative, courteous and a pleasure to deal with.
Representative was very professional and helpful , showed empathy for my well being with no attitude …. Thank you….. 😊 👍👍 …
The Member Service Rep, “Jalen” (uncertain about precise spelling of his name, in fact, reached out to me to re-activate my Metroplus Plan, and proves to be a conscientious, a considerably “gentlemanly” good listener, informative, diligent, …
Just awful. Zero customer service, they don’t answer the phone. When you email it takes them days to get back to you, and they usually just send some copy paste BS that doesn’t help at all. …
Incompetent. I could go on for hours but let’s just say their system is whacked, they never update anything, and I’ve been waiting on my card for almost 2 months now and have been having problems when I go to the pharmacy and the doctor as …
Literally the worst insurance company! Stay Away! My 5month old child hasn’t had insurance since December (Flu Season) while i have been paying them this whole time all the way thru February. I can’t reach anyone !
They’re only willing to pay you close to minimum wage or less. Don’t waste your time. They are more likely to terminate you before giving you a raise. Very high turn over rate.
I was called by the recruiter and was scheduled an interview right away. I thought the interview went well. The director said he would make a decision in a week. I followed up to see if I was still being considered after I didnt he from them. No one responded period!
Did not cancel my plan for 4 month while I called them more than 10 times during this time period explaining that my plan is still not cancel. Finally I received bills for 700-800 dollars for all of these months. Finally, after calling …
A lot of complaints come from ppl not having knowledge on the type of insurance they have before signing up. I am a firm believer in doing your research before signing up with anything. Check your doctor to see if he/she takes the plans ,if …
I wish I could leave negative 5 stars. My enrollment started August 1st in metro Plus and it is now November and I have yet to receive my insurance card despite over 10 phone calls and calls to the ny health exchange still no luck. I’ve had …
Very good customer service 👍 …
Before 15 days , I was submitted my all of documents to Selina Bhuyan, but still I don’t know status…I am trying several time to contact with her but the lady doesn’t pick my phone..I was messaging her but she didn’t response…I am …
Perhaps the worst insurance company ever. They could not care less about what your doctor says, what’s right for you or even what’s fair to you. This is nothing but a game to them and they should be ashamed of themselves. You may be better off with no insurance at all. I would give zero stars if Google allowed it.
Excellent medical insurance.
Never had a problem.
Beside the bills they don’t pay on time for emergency (6 months later after a collector is already approaching me) the dental department has literally stopped working with all the dentist in my zip code suddenly and still giving names of …
Metroplus Health Plan Inc is a great insurance. The operation runs fast and the staff is full of great service. I enjoy this insurance and look forward to being part of it. I suggest this health plan to all my readers.
I’m thoroughly convinced that the few couple of okay reviews here amongst the sea of negative reviews are people who work for Metroplus Health Plan or people they hired. How is this company allowed to practice and provide health insurance? …
Very disappointing. I was assigned a primary care physician who couldn’t see me and told me to call back in two weeks. I was then assigned a doctor who wasn’t a general practitioner, but a cardiologist, who ordered heart tests for me that I …
If I can give you minus zero I would def. do.
Seems that every single person i’ve talked to there doesn’t know what exactly they doing. …
I’ve been with metro plus for about 5 years plus. It’s a really great insurance company
Terrible. OK for going to the ER, terrible otherwise. I signed up with the rollout of the ObamaCare exchange. I did a gold level package, thinking it’d provide better than minimal coverage. This sham costs me ~$300 a month for all of …
Have been trying to get in touch with them for over a week and they keep putting me on hold until I hang up. They had no problem cashing my premium check but have not sent me a card or information on a PCP or how to use their insurance. This is what happens when you involve the government in anything.
Jordan is very attentive and understanding.
1st & for most A lot of places do not take this plan god forbid one gets sick all of the sudden while at work or street etc won’t be able to find a doctor that does take this insurance. I find that a lot of the plans in this category are on …
They really need to get it together. They messed up my billing more than once and gave me the hardest time when I was trying to claim my annual gym reimbursement. I called them at least a dozen times and even went down to their office …
Metro plus gold is the worse insurance you can have. I recently had surgery on my ankle and they denied my request for more physical therapy appointments claiming it is not medically necessary. HOW CAN IT NOT BE NECESSARY TO HAVE PHYSICAL …
Called customer service several times for invoice questions and EOB statement, the call wait is at least 40mins each time & reps are inpatient. I have HEALTH PLAN GOLD-G2, my one-time annual check up are supposed to be preventative care …
For New Yorkers by New Yorkers. Trust me I work for MetroPlusHealth and I’m a New Yorker!
The NON-INSURANCE! DO NOT USE IT!
Endless phone calls to get a service, not less than 30 minutes on the phone …
This is a terrible company. I’ve called so many times trying to get someone on the phone to address billing mistakes and have sat on hold for hours without speaking to someone. After a few months of coverage with them, I switched to another …
Don’t sign up with this plan. I signed up through the market place with their platinum coverage with vision and dental and I have had non-stop issues with this company. To start, they didn’t even send me my card or Id number until the end …
My review would have at least been 3 stars for the service provided last year.
However this year is another story.
I had chosen MetroPlus as my healthcare provider which as a silver level plan …
They really need to do a better administration job. I paid monthly, but they credited my payments to the wrong account. Even though I was paying, I was not insured. Took ages to straighten this out. I requested a call from a customer advocate many times. No such luck.
Cannot be more satisfied. Thank uoi Metroplus and Camise
If I could give zero Stars, I would. I called multiple times, I still have not received proof of insurance. I’m switching to another carrier. They were entirely uncooperative and have extremely poor customer service. Waste of time and money. Do not choose them as your insurance.
Best insurance I’ve ever had. Never denied aprovals for my surgeries, labs, testings,procedures, or physical therapy. They aproved everything without questioning or may be they were dealing with providers but I was not involved. Cannot be thankful enough
I am a city employee and had switched to Metroplus Gold about 2 years ago from GHI. Since then I had a surgery at NYU Langone Hospital in Manhattan and was admitted there twice for treatment prior to and post surgery. I had a very positive …
Metro Plus to me is better than any other health plan. They’ve covered me and my health care just fine.
Terrible provider with inadequate service. It has taken three phone calls to update my address in their system. They incorrectly told a doctor that I was not covered for my annual visit, and I had to pay out of pocket when it should have …
I tried several times to get someone on the phone to ask about my coverage but they were always backed and even though I left my number I did not get a call back. The website is terrible to navigate. The online payment system is horribly …
Boy oh boy…Metroplus is the WORST!!!! I should have never ever have change from United Health Care. I applied for me, my 25 year old daughter and my 17 year old daughter in February 2018. …
I’m sorry to see all the negative reviews – I’ve had extremely good luck with Metroplus – a knee surgery, physical therapy, and I was treated by top doctors and specialists at top NYC hospitals. …
I NEED a dentist immediately to fill a cavity before I lose my tooth. I tried metroplus site and they say that there is zero drs within 60 miles who accept my insurance. I tried zoc doc. Same thing zero dentists anywhere in the 5 boroughs …
They have the best customer service. I needed an urgent issue taken care of and I thought I needed a PCP change in order to get an appointment near work during work hours to be able to see a doctor that day. The rule is if you have to …
Get ready to hear a lot of jazzy hold music. Then, give a call-back number. When the automated system calls you back, get ready to be put on hold again. When you’re done holding, enjoy speaking with people who transfer you to more jazzy …
they are great and understandable an very caring and respect.🙂🙂 …
On point health coverage great service very kind reps
I think the staff are very polite, and want to do a good job. However, there must be a flaw in the system.There was a constant flow of miss information in terms of policies and guide lines. It took me hours on hold, and two weeks to have …
Every month I run into the same situation with them. They refuse to pay for a prescription that I have been on for years, without doctor’s re-authorization, even though the doctor wrote a 12 month refill. Now I would understand if this was …
Metroplus has been wonderful to work with in every aspect. The representative I spoke with was organized and personable, despite being (I’m sure) extremely busy! I’m definitely a savvy guy, but when it comes to this whole insurance thing …
Customer service is absolutely terrible! They are arrogant, don’t care about your case at all and are unwilling to help. Two of them spoke as if I were wasting their time after a 10 second conversation. If you have the chance, find a better insurer.
I am a representative in the Metroplus customer services dept. I understand the many concerns brought up in this review. I often get the feedback directly from members calling in on a daily basis. Here’s a little feedback from the inside. …
It was wonderful and amazing place to be and I would go back to the metroplushealth HQ
I work at a Social Center for the elderly and Metro Plus is the worst! We stay on hold for almost an hour just to get a run around about certain clients and then when they cant come to our center anymore due to the insurance not paying, …
Can I give a place zero stars? This company is a pyramid of thieves and liars. You think you’re paying for services and coverage that don’t actually exist. The customer service managers are literally never available. I once had a service …
I would’ve like them more but they’re phone costumer service takes too long to answer. There’s no reason to be on hold for 2 hours for simple information. Yet it’s a great plan that covers emergencies, dental, podiatry, basic check ups, and more. They just need to hire more phone operators.
Horrible customer service. If I could rate it minus million, I would.
I was trying to activate (after the approval from NY state of health) my daughter’s insurance (CHIP) and nobody’s was willing to help. I paid premium in advance …
Metro plus offers a very good service, but the service I received while choosing this plan was honestly exceptional .I was helped by Rumi Chhetri. She helped me to enroll me and my friends in this plan.She is responsive and is always …
This insurance company is customer oriented, helpful, and very good programs to help customers with they health
I used to find this company, at least, tolerable. But customer service is now completely automated. It took me over an hour to figure out how to pay my bill over the phone when I couldn’t find the physical bill! What a nightmare. But hey, …
This is the fourth time I’ve been contacted to be surveyed for my reaction to this particular doctors visit, although I go many times a year. It was a standard, five-minute Coumadin blood test and was performed with friendly efficiency and …
Like to stay with metro plus I’ve been very satisfied so far with metro plus
Horrible, horrible experience!! They retroactively cancelled my coverage AFTER I double checked with them that I am covered before I booked doctor’s appointment. Also no one wants to take the insurance. You really have to spend time to find …
MetroPlus representatives I interacted with were all extremely helpful, informative, respectful and attentive. They were also patient in answering my questions.
Very attentive prompt engaging supportive
Consistent determined to solve patient issues
signed up for MetroPlusHealth via the New York State website, it has high score on ny.gov but no explanation how the score was reached and no ability to review the company on that website. After enrolment I was trying to sign-in for the …
-10 stars, avoid by any menace.
My wife’s insurance is not working 10 days after it was supposed to start. We …
Very well, it’s always a pleasure dealing with metro plus services
Representative was caring and respectful all my concerns was dealt with in a timely manner
Best insurance I ever had
Many thanks!
Doctor knows her job. She is my PCP and I am very happy to have her taking care of me in my preferred hospital that is Bellevue Hospital. My insurance company Metroplus is also doing a great job by sending me text messages every time to remind me that I have appointment. I am lucky.
The worst customer support experience in my life.
I did give them a chance, tried to call a few times, spoke with different people and always the same level of response. As understand they can’t afford to have …
Metroplus is amazing plan for me, all my help problem I get solutions fast and on time so I recomend all my friends since almost 10 years I been a member thanks so much for all your caring for me 🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻🙏🙏🙏🙏😍😍😍😍😍 …
terrible customer service, also terrible coverage. i paid for insurance but didn’t receive any insurance because of a “technical error” and currently have no health insurance despite paying for it.
Metro is very helpful attentive Nd solutions oriented. I definitely recommend 👌 …
Metro Plus kept denied me more hours with the home health aide services. They claim my condition is not a medical one when my doctor clearly say it is. I have cerebral palsy and I’m mentally ill and I had surgeries. I am disable I’m …
It’s always easy to get in contact with someone when needed. Best insurance I’ve had!
I don’t have a problem with the company. They are very good to me.i call They sometime with question. And they help with me with every question I ask.thanks for metroplushealth. They even remind me with my appointment.
I used to love Metroplus despite the fact that they raise my premium by 10% or more each year. But theur website has been unavailable for 3 months now!!! They are “working on it”. If I was not signed up for the year I would have already …
Plan used to be good but now they lo longer work with Duayne reade and my prescription refills are all now gone and I have to find a new pharmacy and see all my doctors to get all new prescriptions. Very annoyed
My experience was great and all my questions were answered.
Metroplus is there when you need them all the time! I would not change a thing. They have been there for years.
In all my life I’ve never seen such an amazing customer service period.
This review is regarding Metroplus transportation only. It’s very irresponsible as they picked up another route after 2 attempts in contacting the patient before the pick up time. They said they will come back in 20 mins but then they …
Each time i call i get great professional assistance from all Metro Plus representatives and I’m a 100% satisfied customer!🙏👍 …
It was a good and easy experience. Everything went perfect. I highly recommend it.
RUN AWAY – SCAM SCAM SCAM – the worst insurance for a provider and inturn patient. Taking advantage of people is unfair – this company has a way of getting providers to sign contracts they lose money on so they don’t pay the provider and …
they have the absolute MOST TERRIBLE PHONE ANSWERING SYSTEM YOU WAIT ON HOLD 20 MINUTES THEN THE CALL GETS DISCONNECTED NO MATTER WHEN YOU CALL THE WAIT TIME IS CUKOO
I spend hours calling doctors on their “find a doctor” in network list and repeatedly hear things like “this doctor retired 5 years ago im not sure why theyre still listed as in network” or “sorry we’ve never taken metroplus here i dont …
Metroplus- Professionals at solving issues and ensuring your care and well-being. That’s been my experience.
I enjoyed the attention kindness and love all and the Dr. Samir Khalil was very attentive and respectful.
Very respectful people very respectful environment professional loving caring attending to the needs of their customers
Scam and waste of time. I enrolled in November of 2021 for coverage to begin in December 2021, I received a notification from NY DOH that my effective date was December 2021. In mid-December I get a notification from MetroPlus to pay my …
I truly enjoy my Metro Plus health Care team when I was in desperate need they were there for me thank you so much I truly appreciate everybody that works hard to do their jobs for people like myself that are looking for help thank you
I have been with them for many years and have only good things to say about Metroplus. They are always helpful, understanding, and working with me.
Metro Plus Medicare Advantage is one of the best insurance out there…
Extremely helpful and caring dedicated staff..thank you metro plus for your interest and intensity for our health care🙏 …
Love it she really help me out fast and gave me good solution she also was nice and so helpful 10/10
Mrs Rhonda was extremely helpful and professional! She resolved my issue immediately! Thank you Mrs Rhonda.
Metro Plus really cares about their customers & they’re friendly to talk to& very understanding & to help resolve your issues
Great service and wait it on the phone for enrollment a short period of time . Will recommend anyone metroplus gold .
I would recommend anyone to metro plus they are so professional in what they do when i call them it’s like they were waiting for me quick response the person i spoke to she was so nice.
Metroplus a caring family caring staff they always check up on me and always remind me of an upcoming appointment they are wonderful caring and nice people thank you metroplus
Kerina Is Great And Helpful She Answered All My Questions Efficiently & Made Me Mr.Fils-Aime Feel Special
I talk to my doctor about everything. I love how he ask me questions about my health and how Im feeling. I love my doctor.
I had a problem yesterday getting through to my Dr. I called metro Plus they took care of the problem instantly for me. They were so efficient and caring my problem were solved in 3 mins. Thanks again metro Plus
I have been a member of this health insurance for a year now. Anytime I need to get any information about my plan or the doctors in the network I can honestly say the information is accurate and trustworthy I am very happy with the customer …
So for I think that lady that help me be successful again that you gby you all happy holidays to all AMEN
Metro plus is the best managed care program that I’ve experienced.
Thank you Metro Plus..
Great customer service. I was not ushered through a series of telephone prompts. A live person answered right away and was able to answer my questions.
Every call in has been a wonderful experience. I get patience, willingness to help and solutions
Excellent coverage. Excellent service at all places that takes my coverage am very well pleased and wouldn’t change for anything else. Truly satisfied
I have a big update just would like to Share with everyone.MetroPlusHealth Inc is really trying to help me now. They approved my Shot for my breathing for COPD and my pain management Dr. I just received a letter in the mail approved my …
Personally I’ve always had and still have very great experiences with MetroPlusHealth, I would recommend it to anyone who is looking for the best health insurance services. Thank you MPH for always taking great care of me and mines
Michan, and Iris were amazing. At first I was doubtful and every other place I tried gave me different answers and transferred me to other people who had no clue. Metroplus always took care of me. Their agents are amazing helpful people. Thank you Iris and Michan, forever grateful.
Great help, after long wait when calling, efficient and courteous. He answered all my questions diligently and assisted my wife extra by setting an appointment, thankyou
Thanks so much for your Essential Plus Plan!!! It covers so much and it’s Great to know that I don’t have anxiety when it comes to my health care thanks to MetroPlus Health Care!!!
⭐️⭐️⭐️⭐️⭐️💪👍 …
Attentive, empathetic and pro-active customer support. I feel very supported by MetroPlus. Highly recommend.
Shakira is amazing! It was truly a pleasure speaking to her today! Thank you for all you do.
Called Customer service regarding my new benefits of 2023. The representative was patient, kind and informative . A good experience .
I was able to keep my doctor I had for 40 years. I’ve had no problem with car service, OTC benefit, rewards program, prescriptions or getting in touch with my providers. It’s just the greatest HMO I’ve seen I love it. My calls are answered …
This service provides great quality at a very affordable price. On top of that, customer service is always courteous and helpful. Proud to be a member!
MetroPlus and their Staff are a great team. Always helpful and attentive. Would recommend.
where to begin …lovely company equally employing diverse attitude driven secretive people. You always pick the good ones; that don’t give out there personal number to me for some reason meanwhile… nevermind 🙂
Called to make an appointment, but the person who picked up my call probably the receptionist who said her name was Sonia extremely rude, and not helpful whatsoever. Plus she Sounded like she was asleep before I called.
Metroplus is one of the best. I can say that I always get a quick response whenever I have a problem and call, and a awesome customer service. I would recommend Metroplus to anyone. I give them five stars.
Very Caring group of compassionate individuals I couldn’t ask for anything better, Very polite and professional, and talk about patience,they have it,we need more people like the MetroPlus Team to make this world a better place, I called …
A wait of about 20 minutes, however after that a very warm and friendly and helpful person my issue was taken care of nice and quick!!!
Metro Plus has been a Blessing to me, and throughout the time that I’ve been covered by them, the representatives have been, helpful, respectful and professional, not to mention friendly. I would recommend friends near and far to trust Metro Plus as their healthcare provider
MetroPlus Health has been my insurance since moving to Brooklyn, NY in January. Since moving here, I’ve had some health problems that required hospitalization and rehab services. MetroPlus Health has been generous with information, patient explaining medical insurance, and made decisions quickly so I have gotten the best possible care.
I have been with Metroplus for 10 years & am very satisfied with them being my Healthcare provider.
I get my questions answered from the professional, knowledgeable & caring agents …
Deleted previous review and doing a new one, adding context
I was at the hiring event in Harlem today. The one on the corner of 125 and …
Sakina, was checking in on my recovery process. Which was very amazing and also offered additional support as I explained I was in a long term treatment plan. …
I am with Metroplus for many years I have no regrets.
I will recomend this Insurance to everyone.
The staff is knowledgeable courteous and patient
Team oriented, caring,sharing,positive attitudes, well informed, patient and resolve any issue you may have. Thank you Metro Plus for a job well done 👏 …
My brother since been with metro plus since before the pandemic he has many health issues he was given 6hr of home health aide and he lives by himself his sezuires are uncontrollable and he has memory loss we finally was able to get 12hrs …
Awesome experience when I called. I want being rushed off of the phone or overvalued, but the person I spoke to, I believe her name was Nicole, was very patient, helpful, and new exactly what I needed to offer a solution to my issues.
I had been receiving health benefits from METROLPLUS for more than a year now, esp since I have been afflicted with several health problems. I was recently told by my pharmacy that I no longer have coverage, so I was compelled to pay for my …
The customer care was exceptional, especially when I was worried about being late with my payment. Elba was reassuring and resolved my issue going above and beyond to make sure that there was no lapse in service. She was caring and treated me as if she was caring for her own mother!
These five star reviews are all fake. This is perhaps the worst health insurance company in the world. Look at their list of doctors and specialists; now before you sign up, realize 99.9% of them are false listings. Being insured with them is basically paying to be uninsured.
I’ve been with this insurance company for so many years & now u can’t even get a person to ANSWER THE PHONE FOR HOURS!!! This is ridiculous. I need to speak to someone and stayed on the phone for THREE HOURS and NO ONE assisted me. Lost my …
Their customer service is amazinggggggg. The representatives love their job and love to help, especially Tianee. She is a true gem to this company. I’ve never had a bad experience with them ever. So happy to have an insurance company that really cares about their customers.
Can confirm that all my experienced with MetroPlus Health customer service have been great. Their plans are relatively affordable (as much as US healthcare can be…) and I’ve had no issue getting services when needed. …
I find METROPLUS to be very accommodating in their approach to patients. Their representatives are always attentive to my questions and answer my questions to the best of their ability. I never hang up the phone with any gray areas as my …
Always attentive and great customer service! I have been a member for many years! I just transition to the Medicare Advantage, loving these perks! Any problems I have are always taken care of in a professional and courteous manner! Thank you MetroPlus for caring about my health and checking on me consistently!!