Bigger than seven Mississippi River bridges, 11 Busch Stadiums, or nine I-64 rebuilds, the MSD Project Clear initiative will be a generation in the making … See more
Our garage and basement have flooded 18 times since project clear.
Their engineer explained that they account for the water on the street and driveway, NOT for the runoff from all the neighbors up the hill. That was after flood …
Msd trucks Driving down the street the wrong way. Entering a one way street the wrong way on a red light and almost collided with my vehicle with my two small children in the car. MSD workers were aggressively gesturing obscene gestures …
2 family house in which one unit has been vacant since November 2014, yet MSD is raised my rate from $58.21 to $70.32 per month. Only with our government when you use half as much they raise your rate 12%.
If zero stars were possible that is what MSD deserves. This is a criminal enterprise and needs to be shut down. They are not regulated (like all other utilities) by the Public Service Commission because MSD is a PRIVATELY HELD business. …
Being grossly overcharged… I contacted American Water Missouri & MSD to confirm they had the right meter etc. MSD is getting the right numbers, 2-5 CCF per month, but charging me for 9-13 for being a new resident. My bill is over $70 a …
I have lived in multiple communities across our nation and I am so shocked and disgusted with the business practices of the Metropolitan St. Louis Sewer District. If you are a new home owner, they stick you with excessive charges during …
The most unprofessional, incompetent, group of individuals EVER! FYI city of St. Louis; they have absolutely no intention of improving this city or county by working with businesses, new or established. Our company has been held hostage …
Reported sewer creek blockage 3 weeks ago. Called this morning again and I was told it’s been already cleaned up, but when I checked it hasn’t. Asked to transfer my call to supervisor: “we have no supervisor available” – that was an answer.
D-O-U-B-L-E CHARGED FOR LITTLE TO NO SERVICES RENDERED! You pay a monthly or Quarterly Bill and then at the End of the Year it shows up again on your personal property taxes again so, Quarterly isn’t Enough that they have to charge you …
Have had billing problems with Msd . Nightmare billing … But Colton in customer service was knowledgeable , efficient , and patient .. solved my problems professionally …. super service !!!!!
I have overpaid my bill and they are telling me I owe them and they have falsely claimed I was late and charging me illegal late charges I’m contacting attorney general because the young woman I contact claims I was late when in fact I was …
HORRENDOUS! Blood sucking Vampires. 45 Bucks a month to flush 1 toilet. 1/2 block over they have 4 bathrooms in each home. Bill is the same. There are no checks and balances with this company. I want a meter.
If you enjoy paying more for sewage than cable and internet each month, you’ll love MSD. However, if you’re a sane, rational person, you might consider turning off your water and crapping in a bucket. I’m sure some other, corrupt St. Louis entity has a monopoly on charging you for that too though.
All I am going to say is this place is like some cruel shell game, designed to place you back at the loosing end of the procedure, so you have to start over again or are left pondering how f’ed up things have gotten. Catch 22 or just plain …
One star is too much for this company. They will pester you will collection calls if you are slightly late yet if they screw up and damage a persons home they put off payment for months and months and then only pay a small portion of the damage. To me this is CRIMINAL!!!!!
MSD SUCKS ASS! I don’t know how anyone can feel good about working for them. Nobody knows what’s going on. Everyone is hateful. Because my title company didn’t pay the bill at close, I’m penalized and sent to collections. MSD was so on …
For some ungodly reason they are allowed to overcharge their customers for the first year in a new residence and then not refund them the amount overcharged after the initial period is over. There is absolutely no reason for this, as the …
Bought a house in August and MSD is charging me for rates from the last owner for the winter. And have shown little interest in fixing this. Never had an account with them before. How do you estimate usage I’ve never had?
It looks like all of the reviewers here are on the same page. MSD is terrible. My account is enrolled in autopay, like all of my accounts. For two months now, I’ve been getting phone calls telling me my account is past due. How is that …
Prior to my phone call with an AWESOME customer care representative named Liz, I had a VERY poor view of MSD…I was very frustrated regarding billing charges and the online system…but Liz was OUSTANDING! So polite and compassionate and …
Highest sewer prices in the country. Questionable billing, mysteriously my payments don’t go through when scheduled for due date. Priced just keep rising. Crooks
2 stars because they refunded me for charging me for services I didn’t use, but really that in itself was just wrong. How can you make up figures of usage when nobody is living in a home? It seems like they are just pulling numbers out of their @ss.
Yesterday my phone fell into the sewer in front of my house. This was a crisis for me in many ways, seeing as the phone was still on lease, is loaded with personal info, & (most importantly) has a memory card with photos of loved ones who …
I have a called this establishment over 20 times, just to make arrangements to pay my bill. Every single time their payment processing system is unable to complete the task! They are inept and all administrative employees should be fired …
I truely believe that the people at Metropolitan Sewer District have professional manners and are excellent in practicing safe procedures during this pandemic crisis.
They have been “trying” to fix a sewer main break since 10:00 PM, it is currently 5:00 AM and it’s still not fixed. Theyve had their loud machinery truck parked behind my house going all night MAKING THE LOUDEST CLANKING NOISE EVER. No one …
Why is my sewer bill consistently higher than even the electric bill?? $60/month??? For an average-size home?? $60 X 2 million residences?? How can you say you have $120 million in MONTHLY operating/capital expenses??
MSD monthly prices are highly ridiculous. I’m paying 70.00 per month for sewer because of their constant rate increases. My water usage is very low, I just cant figure out why MSD is charging so much, since their rate is based on water …
My home got flooded with Category 3 water, aka sewage, the night of May 22-23 when the MSD plant was struck by lightning causing the pump to fail. MSD waited 6 days until after I had a company come clean the sewage out of our basement to …
I’m really not sure how the MSD of St. Louis can rip people off by charging exorbitant prices for sewer costs. My water bill is 23 dollars a month, but for SOME reason, my sewer bill is 57 dollars a month for ONE person in a ONE bedroom …
Tried to have the service terminated 5/1/15, no can do. Only the landlord can do that. However, they have had no issue sending the bill in my name, when I moved in I called them and had the service placed in my name, not the landlord, and …
As a new homeowner in the City of St. Louis, I regretfully hate I have to deal with unprofessional city businesses. MSD has terrible customer service. I received a call about a past due bill from MSD to which I never received a bill for. …
my small business was shut down for 6 weeks because half of my employees tested positive for Covid19. We fell behind on bills a little bit. Most vendors understood what’s going on and just sent friendly reminders. Not MSD though. They had to send a letter and threaten a lawsuit over $60.00. MSD is a joke!!
MSD has horrible customer service in billing and collections. This company had computer glitch and did not take payment from my auto pay account for 1.5 years. I kept track of auto pay for a certain amount of time and then never double …
Bill keeps going up and up each month but I can’t get help from them. Our backyard is flooding because storm drains on my neighborhood were built in 1930s and aren’t able to handle all the water and everyone’s storm water goes in my …
Praying that my next home can be on septic- it will be worth it to never have to deal with msd again. We need utility providers that are not monopolies. As it stands now, they have zero incentive to provide decent customer service or take accountability for their billing mistakes.
Horrible run co., everyone I speak to tries to connect me with someone else. Moreover, I don’t understand why I pay $60+ dollars a month and when I need MSD’s assistance everyone acts hands offish, and they can’t do anything. This place is a complete joke!
This company is WORST THAN THE OTHER COMPANY THAT WAS SUCKING US DRY,,I THINK EVERY BIG CITY NEEDS AT LEAST TWO COMPANIES TO CHOOSE FROM!!! I AGREE WITH THE OTHERS {SEWER RATS TRULY}}
I couldn’t even fathom giving them one star. They’ve been wanting me to pay over $500 for a faulty water reader that I had repaired in AUGUST. It is now………mid November and they still refuse to look into the issue for me. I just got a …
Well if i could give them ZER0 stars i would, better yet negative stars would be best! I made a payment online only to have it “lost” in the system and then when i try to pay again online ( few days later) now it says system error every time. Do i really have to pay these clowns? Just seems like such a shady operation! End.Rant Over.
I agree with others that there billing is out of control as well! We should be paying for usage ! It is based off of water usage so if I decide to water my lawn my sewer bill goes up ! Our sewer bill is double our water ! It is definitely a monopoly
Completely overpriced. Double price what higer quality residential neighborhoods charge. Also pay by phone takes forever and is extremely slow making you listen to redundant automated blabbing for a very long time.
I see why people don’t like to deal with MSD. They are so unorganized and make every effort to play on people intelligence. Unfortunately they are in my area doing some work on the street and it seems that work in the street prevents …
If there is a negative star, I would give minus 5 star. Rude and cold. One house was empty for more than a year, charges $80/month. Promised refund never did. Made payment for my home a month ago, never applied it to my account. Then hired a debt collector call me every week for something that I have already paid. Sick!
Called because there was flooding and the sewer was clearly clogged with leaves and debris. The agent seemed irritated that I called about flooding even though I am a courteous client. …
Been trying to pay them for months now, but they won’t accept it. Their customer service is horrendous. I spent hours on hold with the MSD and eventually resorted to emailing them. After 8 days, I followed up with a 2nd email. They …
I bought my house in St. Louis in March of this year and started receiving bills for sewer usage at 8 units of water a month. We didn’t move into the house until July because we were remodeling it but they stated I still had to pay for 8 …
Very poor management, overcharging client. We have a rental property, which has been vacated for 4 months, MSD sent bill to us , charging $70-80 every month without any reason, I called multiple time and spoke with several staff at MSD, …
This place is the absolute worst. Letting my children go without water because they won’t dispatch a vehicle out after 4:30 I don’t get home until 4:45. Businesses like this do not conduct at your convenience, you’re just another number …
Unbelievably incompetent! Have it set up for automatic payments; however, MSD find a way of messing this up. Money AWLAYS there, but these jokers ha e excuse after excuse why the payment didn’t go thru…”Yes, we show you have automatic …
Obviously no one in management reads these post because nothing
changes???? Still worse customer service and still over paying with
no explanation for bill. I pay double what the company I work does, really???
Every year when it rains really heavy for a bit our sewers get clogged and our basement backs up. I’ve never had a problem with it before being fixed. I called yesterday and evidently someone came out and checked our sewers less then 30 …
Very fast response time and excellent service on Sunday, September 13. Weekend crew was very polite, informative, and resolved the problem quickly. Thank you truck 625!!!
My experience has been nothing but HORRIBLE with MSD! I’ve yet to speak to a nice person. As a tenant, I have no say or right in the matter in making arrangements or to even ask questions about the bill that I make the payments on because they keep the bill is in the landlord’s name…..how DEMEANING!
I have been paying my bill on time for the last three months & now I get a delinquent notice in the mail! My payments were showing that they were going through, so now I’m wondering what the heck is really going on. I seriously hate this company!!!!!
We bought our first house. We assumed that the city and all others would send us bills we owed on to our house. We were wrong. A year later I get a call from collections, we owe almost $1000 to MSD, and we had NEVER seen a bill. I called …
Horrible horrible! Have a rental property and account got behind. Without even sending a letter to my home STL MSD slapped a lien on the property. I learn of this two years later as they just placed $39.50 lien release on the bill. I …
I recently closed on a house in St Louis, I paid my bill the month that we closed. The sewer department happened to receive my check the same day that they were contacted and told that we were closing on our home. Instead of refunding my …
The most garbage utility company I have ever had to work with. I always pay my bill online on time and am given confirmation numbers. Just got a delinquent notice that my bill is 3 months past due and that will be take to collection ten …
They are a horrid company and the people working there are not intelligent. I was told numerous times not to pay our bill on the new house until it was in our name. It should only take 30-60 days they said. I said I didn’t want to get stuck …
Wish I could give NO stars!!! TERRIBLE CUSTOMER SERVICE AND TERRIBLE COMPANY! Can’t give good reason for such a high rate increase in my bill and refuse to email me copies of my bill because I’m the tenant even though I was told several …
DONT EVER OVER PAY YOUR BILL YOU will not get it back i did by accident of 500 dollars called 3 times different story evry time lady told me theres alot of refunds this time of year my grand kids missed out On Christmas from me trying to get my money back going on 6 weeks if i owed them money they would call evry day
Absolute worst customer service experience I’ve ever had. Never have I felt so undermined in a five minute phone call. Sucks that I have very few options but to give this company my money.
Being the only company provide the so called service, they don’t care about their customer at all!!! They will not take care what’s matter to anyone, all they want is just their money! Time to take this bad seed out any way we can!
I’ve been trying to contact MSD literally for a week. The phones hang up when you press speak to customer service, or they say call back during normal business hours when I am calling during their normal hours of operation. Their website says they’re having phone issue but come on for an entire week.
Ive purchased and sold over 30 homes in St Louis and MSD creates more problems than anyone else. I get billed for people 5 years ago even though MSD confirmed w the title company that nothing is owed when I purchased. Then it is a huge pain …
Terrible customer service! Terrible online bill pay system. It will allow you to contine to pay past bills that have already been paid. Also they have charged me double my bill a couple times now, never once hesitated to correct it. Customer service told me I better figure it out myself. REALLY?!?
Sewer was backing up into my basement. I got in touch with Richmond Heights, I was told they had a sewer lateral program. The case was immediately escalated to MSD where I was in touch with Steve W. in the office. In only one phone …
Overpriced!!! When I first moved in my home 12 years ago the bill was only $15 a month now it’s $70!!!!!!! That is absolutely ridiculous!!! Now that I’m reading the other reviews I’m definitely going to check to see if I’m being …
Spoke to holly today who was beyond rude and kept interrupting me, was told I had a credit on my account of $3 when I should still owe $96 anyways I asked if someone could audit my account she told me I need to send that in to them in …
MSD should be taken over by the EPA. The workers in the field who actually do the difficult work are awesome. They work incredibly hard and are willing to come out to address issues in rain, sleet, snow or hail. I have tremendous respect …
I don’t know why they even put a phone number on the website, it’s not like anyone will answer you. I would like someone to explain why my water bill was $47 and our sewer is charging $76. We just moved into the St. Louis County and already regretting it. I would say don’t do business with them, but it’s not like you have a choice.
Unbelievable. $60 a month! This is the most expensive bill we have besides our electric bill! It used to be $19/month and our water usage is still the same! Something shady must be going on here. There is no one to file a complaint to, they …
THIS COMPANY IS A TOTAL RIP OFF I WAS SUED BY THEM AND HAVE BEEN A TARGET EVERY SINCE I CAN GET A HEAD WITH THIS COMPANY/ BILL!! AND ITS SEEMS AS THOUGH THEY KNOW HOW TO PLAY THE GAME WITH THEIR LAW FIRM….OMG! I HAVEN’T BEEN RECEIVING …
I cannot get ahold of anyone to talk about my bill due to the systems being down . I am constantly trying to pay online and the system gave me a confirmation number and then there is no trace of payment history or pending payments from my …
Terrible customer service. Ripping people off just like every other utility service and of course no other options so they can just keep jacking up the price and people can’t do anything about it. Bill is always atleast twice as much as the …
I keep getting phone calls stating that i owe and my bill is past due…. I HAVNT EVEN RECEIVED MY BILL YET!!!! wth is wrong with MSD?! I mean seriously.. who is in charge here?! MAKE IT WORK BETTER!!! …
I have raw sewage in my basement and asked if I can expect them to fix my issue this evening. The lady basically said “we don’t have a timeline” and hung up on me. RUDE. Don’t expect any urgency, or manners.
HORRIBLE !!! They charged me twice for a bill I paid over the phone, the man I spoke with was EXTREMELY condescending and zero help ! My bank couldn’t dispute it bc I used my debit/credit card . Now MSD wants to issue me a CHECK which could …
I have no choice in sewer options, yet I’ve been trying to resolve an issue on their end since November of 2021. It’s now June, and they still owe me money/credit on my residence.
I have to agree with the other reviewers this place is run by sewer rats. They charge you whatever they want without taking readings so if you move into a place with a family of six and you live alone your bill is going to reflect the prior occupants. Like most branches of the St. Louis government it’s corrupt.
This company is rip off residence ,cant believe what did every month and year raise bill how he wane i have 2 years a go MSD bill $19.99 this month come in $87.11 MSD is worse from Corona Virus , i call today customer service and customer …
Great customer service. Not sure why they have one star but as a business owner with multiple accounts, I’d say that they have always treated me with kindness.
I have had a constant billing issue since we bought our house, called inept customer service over a dozen times in one day only to be disconnected as soon as a rep answered. The supervisors are no better. No wonder the were embroiled in a multimillion dollar billing lawsuit.
Customer Service is great. Every time I call I get a person and they’re always friendly and answer my questions. MSD I appreciate you and your service!
Your employee, Antwane President, who lives in the Behlmann Farms neighborhood located in North County decided to represent your business in the most horrible way as he parks his work truck in his driveway everyday. He recently decided to …
How is it that my sewer bill is on average my most expensive utility? Truly mind-boggling.
Customer service folks are typically nice, but every time there is an (billing) …
The systems are extremely outdated. It took me 2 different phones and a computer to try to simply pay a bill. They deliberately make it as difficult to pay your bill as possible so they can screw you over on late fees. A total scam and they need to be investigated for this.
I LOVE MSD. THEY ARE ONE OF A FEW COMPANIES WHO REALLY TRY TO ADJUST YOUR BILL TO HELP YOU IF YOU DO NOT TRULY HAVE THE INCOME TO PAY YOUR BILL. THANK YOU, MSD!
For over a decade the neighborhood that I live in has had back up concerns. We fixed the back up concern on our property and we have installed a sump pump. Several of my neighbors have had sewage backup in the past two years, we have …
Called MSD to update my billing info only to be told she couldn’t “discuss the account” with me because my name is not on the deed…even though it’s my account being debited. Also how is my atrocious monthly sewer bill many times more than my water bill.
Rip offs!!!! 0 water usage msd bills $90. Called. Still $90. Canceled water service still $90. Called again still $90. Been paying 4-5 moths of $90 and still got another bill of $90 This is unacceptable. Phone staff super rude. Tried …
We payed our final bill for a property as part of a real estate transaction. The title company mailed the check, but MSD never cashed it. I received notice that the bill was unpaid, and that MSD intended to send the debt to a collection …
I could list multiple bad experiences but I’ll just focus on today. Today is Tuesday the 31st. I paid my bill via phone on the 28th. It still hasn’t posted, & I’ve gotten 2 calls today from MSD with the same balance seemingly …
Sq3 22az
Worst service ever encountered. No one picks up the phone.
poor!!!!
Just paying bills
The worst
Very, very bad.
Worst utility in St. Louis
useless money grabbing jerks
POOR BILLING-NEVER RECEIVE INVOICE-website is POOR!!!!!!!
Spoke to Summer and she was awesome.
Worthless. Completely incompetent in every sense of the word.
By far the worst company.
Only the worst kinds of people in charge here
Billing is not consistent or clear on what we are being charged.
The biggest Ripoff going basically Mafia type extortion for really no service and outrageous bills!!
The lady I spoke with was extremely nice and helpful.
60 a month for one person to put water down a drain.
Worse company I’ve ever had to deal with.
MSD is literally embezzling millions from people, these bills are absurd!
Our garage and basement have flooded 18 times since project clear.
Their engineer explained that they account for the water on the street and driveway, NOT for the runoff from all the neighbors up the hill. That was after flood …
Complete overhaul of this company needs to be done. Starting at the top!
When your sewer bill is double your water bill. Lol
Msd trucks Driving down the street the wrong way. Entering a one way street the wrong way on a red light and almost collided with my vehicle with my two small children in the car. MSD workers were aggressively gesturing obscene gestures …
Bills are ridiculously too high. More than double the water bill.
Be careful they will charge you double.
2 family house in which one unit has been vacant since November 2014, yet MSD is raised my rate from $58.21 to $70.32 per month. Only with our government when you use half as much they raise your rate 12%.
The most horrible customer service.
They dug up my yard for two years and damage my car and won’t do a thing about it
If zero stars were possible that is what MSD deserves. This is a criminal enterprise and needs to be shut down. They are not regulated (like all other utilities) by the Public Service Commission because MSD is a PRIVATELY HELD business. …
Rain becomes sewage if its trickling off the property… along with all the properties you supposedly own/care for.
Price gauging. Everyone e check your bill.
Never been able to create an account or get any money refunded, terrible customer service.
Quick response on the phone. Secretary was able to give me the answer I was asking for.
Being grossly overcharged… I contacted American Water Missouri & MSD to confirm they had the right meter etc. MSD is getting the right numbers, 2-5 CCF per month, but charging me for 9-13 for being a new resident. My bill is over $70 a …
I have lived in multiple communities across our nation and I am so shocked and disgusted with the business practices of the Metropolitan St. Louis Sewer District. If you are a new home owner, they stick you with excessive charges during …
You might consider observing the work being conducted by Scrubby, Inc…as they may not even use soap to wash your truck, vans and cars.
Thieves. Billing me $70/mo for a single person in a single house! I don’t pay near that for cellphone and Internet combined!
The most unprofessional, incompetent, group of individuals EVER! FYI city of St. Louis; they have absolutely no intention of improving this city or county by working with businesses, new or established. Our company has been held hostage …
Everytime I cll to get my balance the phone hangs up…smh
Reported sewer creek blockage 3 weeks ago. Called this morning again and I was told it’s been already cleaned up, but when I checked it hasn’t. Asked to transfer my call to supervisor: “we have no supervisor available” – that was an answer.
D-O-U-B-L-E CHARGED FOR LITTLE TO NO SERVICES RENDERED! You pay a monthly or Quarterly Bill and then at the End of the Year it shows up again on your personal property taxes again so, Quarterly isn’t Enough that they have to charge you …
Have had billing problems with Msd . Nightmare billing … But Colton in customer service was knowledgeable , efficient , and patient .. solved my problems professionally …. super service !!!!!
I have overpaid my bill and they are telling me I owe them and they have falsely claimed I was late and charging me illegal late charges I’m contacting attorney general because the young woman I contact claims I was late when in fact I was …
HORRENDOUS! Blood sucking Vampires. 45 Bucks a month to flush 1 toilet. 1/2 block over they have 4 bathrooms in each home. Bill is the same. There are no checks and balances with this company. I want a meter.
If you enjoy paying more for sewage than cable and internet each month, you’ll love MSD. However, if you’re a sane, rational person, you might consider turning off your water and crapping in a bucket. I’m sure some other, corrupt St. Louis entity has a monopoly on charging you for that too though.
All I am going to say is this place is like some cruel shell game, designed to place you back at the loosing end of the procedure, so you have to start over again or are left pondering how f’ed up things have gotten. Catch 22 or just plain …
I would give a 0 if i could the WORST customer service in the world. VERY unprofessional. supervisor JAY should be fired
One star is too much for this company. They will pester you will collection calls if you are slightly late yet if they screw up and damage a persons home they put off payment for months and months and then only pay a small portion of the damage. To me this is CRIMINAL!!!!!
MSD SUCKS ASS! I don’t know how anyone can feel good about working for them. Nobody knows what’s going on. Everyone is hateful. Because my title company didn’t pay the bill at close, I’m penalized and sent to collections. MSD was so on …
Rates are extremely high, and then they make it extremely difficult to pay online or over the phone.
For some ungodly reason they are allowed to overcharge their customers for the first year in a new residence and then not refund them the amount overcharged after the initial period is over. There is absolutely no reason for this, as the …
Bought a house in August and MSD is charging me for rates from the last owner for the winter. And have shown little interest in fixing this. Never had an account with them before. How do you estimate usage I’ve never had?
It looks like all of the reviewers here are on the same page. MSD is terrible. My account is enrolled in autopay, like all of my accounts. For two months now, I’ve been getting phone calls telling me my account is past due. How is that …
Prior to my phone call with an AWESOME customer care representative named Liz, I had a VERY poor view of MSD…I was very frustrated regarding billing charges and the online system…but Liz was OUSTANDING! So polite and compassionate and …
Highest sewer prices in the country. Questionable billing, mysteriously my payments don’t go through when scheduled for due date. Priced just keep rising. Crooks
over paid bunch of baboons . prices too high, poor customer service..
why don’t they answer their phones?
2 stars because they refunded me for charging me for services I didn’t use, but really that in itself was just wrong. How can you make up figures of usage when nobody is living in a home? It seems like they are just pulling numbers out of their @ss.
Yesterday my phone fell into the sewer in front of my house. This was a crisis for me in many ways, seeing as the phone was still on lease, is loaded with personal info, & (most importantly) has a memory card with photos of loved ones who …
I have a called this establishment over 20 times, just to make arrangements to pay my bill. Every single time their payment processing system is unable to complete the task! They are inept and all administrative employees should be fired …
I truely believe that the people at Metropolitan Sewer District have professional manners and are excellent in practicing safe procedures during this pandemic crisis.
I sand request for 1 paper,(in order to got demolition permit for property we buy) still not answer!
They have been “trying” to fix a sewer main break since 10:00 PM, it is currently 5:00 AM and it’s still not fixed. Theyve had their loud machinery truck parked behind my house going all night MAKING THE LOUDEST CLANKING NOISE EVER. No one …
very good customer service (over the phone). ready to answer multiple questions in a single call
My bill has gone from $22 a month 5 years ago to $75 a month now,when will it end
Why is my sewer bill consistently higher than even the electric bill?? $60/month??? For an average-size home?? $60 X 2 million residences?? How can you say you have $120 million in MONTHLY operating/capital expenses??
MSD monthly prices are highly ridiculous. I’m paying 70.00 per month for sewer because of their constant rate increases. My water usage is very low, I just cant figure out why MSD is charging so much, since their rate is based on water …
My home got flooded with Category 3 water, aka sewage, the night of May 22-23 when the MSD plant was struck by lightning causing the pump to fail. MSD waited 6 days until after I had a company come clean the sewage out of our basement to …
I’m really not sure how the MSD of St. Louis can rip people off by charging exorbitant prices for sewer costs. My water bill is 23 dollars a month, but for SOME reason, my sewer bill is 57 dollars a month for ONE person in a ONE bedroom …
Tried to have the service terminated 5/1/15, no can do. Only the landlord can do that. However, they have had no issue sending the bill in my name, when I moved in I called them and had the service placed in my name, not the landlord, and …
As a new homeowner in the City of St. Louis, I regretfully hate I have to deal with unprofessional city businesses. MSD has terrible customer service. I received a call about a past due bill from MSD to which I never received a bill for. …
my small business was shut down for 6 weeks because half of my employees tested positive for Covid19. We fell behind on bills a little bit. Most vendors understood what’s going on and just sent friendly reminders. Not MSD though. They had to send a letter and threaten a lawsuit over $60.00. MSD is a joke!!
MSD has horrible customer service in billing and collections. This company had computer glitch and did not take payment from my auto pay account for 1.5 years. I kept track of auto pay for a certain amount of time and then never double …
Bill keeps going up and up each month but I can’t get help from them. Our backyard is flooding because storm drains on my neighborhood were built in 1930s and aren’t able to handle all the water and everyone’s storm water goes in my …
Price goes up for no reason!
Praying that my next home can be on septic- it will be worth it to never have to deal with msd again. We need utility providers that are not monopolies. As it stands now, they have zero incentive to provide decent customer service or take accountability for their billing mistakes.
Horrible run co., everyone I speak to tries to connect me with someone else. Moreover, I don’t understand why I pay $60+ dollars a month and when I need MSD’s assistance everyone acts hands offish, and they can’t do anything. This place is a complete joke!
This company is WORST THAN THE OTHER COMPANY THAT WAS SUCKING US DRY,,I THINK EVERY BIG CITY NEEDS AT LEAST TWO COMPANIES TO CHOOSE FROM!!! I AGREE WITH THE OTHERS {SEWER RATS TRULY}}
I couldn’t even fathom giving them one star. They’ve been wanting me to pay over $500 for a faulty water reader that I had repaired in AUGUST. It is now………mid November and they still refuse to look into the issue for me. I just got a …
Worst Company ever, they dint call back, extremely long wait time and do not take responsibility if things happen. I wish I can rate it 0 star
Well if i could give them ZER0 stars i would, better yet negative stars would be best! I made a payment online only to have it “lost” in the system and then when i try to pay again online ( few days later) now it says system error every time. Do i really have to pay these clowns? Just seems like such a shady operation! End.Rant Over.
I agree with others that there billing is out of control as well! We should be paying for usage ! It is based off of water usage so if I decide to water my lawn my sewer bill goes up ! Our sewer bill is double our water ! It is definitely a monopoly
Completely overpriced. Double price what higer quality residential neighborhoods charge. Also pay by phone takes forever and is extremely slow making you listen to redundant automated blabbing for a very long time.
I see why people don’t like to deal with MSD. They are so unorganized and make every effort to play on people intelligence. Unfortunately they are in my area doing some work on the street and it seems that work in the street prevents …
If there is a negative star, I would give minus 5 star. Rude and cold. One house was empty for more than a year, charges $80/month. Promised refund never did. Made payment for my home a month ago, never applied it to my account. Then hired a debt collector call me every week for something that I have already paid. Sick!
This property is owned by MSD.
Please do better MSD, we actually have homes across the street from this mess. It happens every day!
Called because there was flooding and the sewer was clearly clogged with leaves and debris. The agent seemed irritated that I called about flooding even though I am a courteous client. …
I feel when I am watering a crop they should not charge from the water bill. Really messes up.
Been trying to pay them for months now, but they won’t accept it. Their customer service is horrendous. I spent hours on hold with the MSD and eventually resorted to emailing them. After 8 days, I followed up with a 2nd email. They …
I bought my house in St. Louis in March of this year and started receiving bills for sewer usage at 8 units of water a month. We didn’t move into the house until July because we were remodeling it but they stated I still had to pay for 8 …
Just my weekly “This company is a scam” review. 0 Stars
Poor customer service, including hostility towards loyal paying customers over the phone. Very disappointing.
Very poor management, overcharging client. We have a rental property, which has been vacated for 4 months, MSD sent bill to us , charging $70-80 every month without any reason, I called multiple time and spoke with several staff at MSD, …
This place is the absolute worst. Letting my children go without water because they won’t dispatch a vehicle out after 4:30 I don’t get home until 4:45. Businesses like this do not conduct at your convenience, you’re just another number …
Located in downtown St Louis, access to public transportation.
Unbelievably incompetent! Have it set up for automatic payments; however, MSD find a way of messing this up. Money AWLAYS there, but these jokers ha e excuse after excuse why the payment didn’t go thru…”Yes, we show you have automatic …
Obviously no one in management reads these post because nothing
changes???? Still worse customer service and still over paying with
no explanation for bill. I pay double what the company I work does, really???
Every year when it rains really heavy for a bit our sewers get clogged and our basement backs up. I’ve never had a problem with it before being fixed. I called yesterday and evidently someone came out and checked our sewers less then 30 …
Very fast response time and excellent service on Sunday, September 13. Weekend crew was very polite, informative, and resolved the problem quickly. Thank you truck 625!!!
My experience has been nothing but HORRIBLE with MSD! I’ve yet to speak to a nice person. As a tenant, I have no say or right in the matter in making arrangements or to even ask questions about the bill that I make the payments on because they keep the bill is in the landlord’s name…..how DEMEANING!
I have been paying my bill on time for the last three months & now I get a delinquent notice in the mail! My payments were showing that they were going through, so now I’m wondering what the heck is really going on. I seriously hate this company!!!!!
We bought our first house. We assumed that the city and all others would send us bills we owed on to our house. We were wrong. A year later I get a call from collections, we owe almost $1000 to MSD, and we had NEVER seen a bill. I called …
Horrible horrible! Have a rental property and account got behind. Without even sending a letter to my home STL MSD slapped a lien on the property. I learn of this two years later as they just placed $39.50 lien release on the bill. I …
I have always had a problem paying my bill w these people . I actually put off paying my bill just because its ALWAYS such a pain in the butt.
We used 6 ccfs,they charged us for 14ccfs. Not a rate increase. It’s fraudulent charging.
I recently closed on a house in St Louis, I paid my bill the month that we closed. The sewer department happened to receive my check the same day that they were contacted and told that we were closing on our home. Instead of refunding my …
The most garbage utility company I have ever had to work with. I always pay my bill online on time and am given confirmation numbers. Just got a delinquent notice that my bill is 3 months past due and that will be take to collection ten …
They are a horrid company and the people working there are not intelligent. I was told numerous times not to pay our bill on the new house until it was in our name. It should only take 30-60 days they said. I said I didn’t want to get stuck …
Wish I could give NO stars!!! TERRIBLE CUSTOMER SERVICE AND TERRIBLE COMPANY! Can’t give good reason for such a high rate increase in my bill and refuse to email me copies of my bill because I’m the tenant even though I was told several …
DONT EVER OVER PAY YOUR BILL YOU will not get it back i did by accident of 500 dollars called 3 times different story evry time lady told me theres alot of refunds this time of year my grand kids missed out On Christmas from me trying to get my money back going on 6 weeks if i owed them money they would call evry day
Absolute worst customer service experience I’ve ever had. Never have I felt so undermined in a five minute phone call. Sucks that I have very few options but to give this company my money.
Being the only company provide the so called service, they don’t care about their customer at all!!! They will not take care what’s matter to anyone, all they want is just their money! Time to take this bad seed out any way we can!
Don’t understand how it’s legal to raise rates by so much in such a short period of time. From $30 every 3 months to $60 monthly. REDICULUS
My bill is double what my water bill is. They won’t do a research on why, and are very argumentative with me. Time to call Elliot Davis!
Just pockets people money and doesn’t maintain their own infrastructure
I’ve been trying to contact MSD literally for a week. The phones hang up when you press speak to customer service, or they say call back during normal business hours when I am calling during their normal hours of operation. Their website says they’re having phone issue but come on for an entire week.
Ive purchased and sold over 30 homes in St Louis and MSD creates more problems than anyone else. I get billed for people 5 years ago even though MSD confirmed w the title company that nothing is owed when I purchased. Then it is a huge pain …
Terrible customer service! Terrible online bill pay system. It will allow you to contine to pay past bills that have already been paid. Also they have charged me double my bill a couple times now, never once hesitated to correct it. Customer service told me I better figure it out myself. REALLY?!?
Sewer was backing up into my basement. I got in touch with Richmond Heights, I was told they had a sewer lateral program. The case was immediately escalated to MSD where I was in touch with Steve W. in the office. In only one phone …
Overpriced!!! When I first moved in my home 12 years ago the bill was only $15 a month now it’s $70!!!!!!! That is absolutely ridiculous!!! Now that I’m reading the other reviews I’m definitely going to check to see if I’m being …
My bill has more than quadrupled over the last 8 years. My water bill is half of the msd bill. Not sure what I’m paying for.
Spoke to holly today who was beyond rude and kept interrupting me, was told I had a credit on my account of $3 when I should still owe $96 anyways I asked if someone could audit my account she told me I need to send that in to them in …
MSD should be taken over by the EPA. The workers in the field who actually do the difficult work are awesome. They work incredibly hard and are willing to come out to address issues in rain, sleet, snow or hail. I have tremendous respect …
Totally unresponsive. Alley storm drains/sewer is backed up. Claim its not their problem. Rude. Ridiculous.
I don’t know why they even put a phone number on the website, it’s not like anyone will answer you. I would like someone to explain why my water bill was $47 and our sewer is charging $76. We just moved into the St. Louis County and already regretting it. I would say don’t do business with them, but it’s not like you have a choice.
just take them to the local court
ridiculous that water bill is 37.74$ avg per year and MSD is 60-80$ …
Unbelievable. $60 a month! This is the most expensive bill we have besides our electric bill! It used to be $19/month and our water usage is still the same! Something shady must be going on here. There is no one to file a complaint to, they …
THIS COMPANY IS A TOTAL RIP OFF I WAS SUED BY THEM AND HAVE BEEN A TARGET EVERY SINCE I CAN GET A HEAD WITH THIS COMPANY/ BILL!! AND ITS SEEMS AS THOUGH THEY KNOW HOW TO PLAY THE GAME WITH THEIR LAW FIRM….OMG! I HAVEN’T BEEN RECEIVING …
I cannot get ahold of anyone to talk about my bill due to the systems being down . I am constantly trying to pay online and the system gave me a confirmation number and then there is no trace of payment history or pending payments from my …
Terrible customer service. Ripping people off just like every other utility service and of course no other options so they can just keep jacking up the price and people can’t do anything about it. Bill is always atleast twice as much as the …
I keep getting phone calls stating that i owe and my bill is past due…. I HAVNT EVEN RECEIVED MY BILL YET!!!! wth is wrong with MSD?! I mean seriously.. who is in charge here?! MAKE IT WORK BETTER!!! …
Why is my sewer bill higher than my water and Ameren bill!?
I have raw sewage in my basement and asked if I can expect them to fix my issue this evening. The lady basically said “we don’t have a timeline” and hung up on me. RUDE. Don’t expect any urgency, or manners.
HORRIBLE !!! They charged me twice for a bill I paid over the phone, the man I spoke with was EXTREMELY condescending and zero help ! My bank couldn’t dispute it bc I used my debit/credit card . Now MSD wants to issue me a CHECK which could …
I have no choice in sewer options, yet I’ve been trying to resolve an issue on their end since November of 2021. It’s now June, and they still owe me money/credit on my residence.
I have to agree with the other reviewers this place is run by sewer rats. They charge you whatever they want without taking readings so if you move into a place with a family of six and you live alone your bill is going to reflect the prior occupants. Like most branches of the St. Louis government it’s corrupt.
This company is rip off residence ,cant believe what did every month and year raise bill how he wane i have 2 years a go MSD bill $19.99 this month come in $87.11 MSD is worse from Corona Virus , i call today customer service and customer …
Never can get a hold of anyone. Long wait time, then the phone rings only to be disconnected moments later.
Prices are just insane. In no world should the sewer bill be higher than a water bill. makes no sense. Wish there was something we could do…
This company is a total ripoff! I do not understand how my water bill is less than my sewage. …
Great customer service. Not sure why they have one star but as a business owner with multiple accounts, I’d say that they have always treated me with kindness.
I have had a constant billing issue since we bought our house, called inept customer service over a dozen times in one day only to be disconnected as soon as a rep answered. The supervisors are no better. No wonder the were embroiled in a multimillion dollar billing lawsuit.
Customer Service is great. Every time I call I get a person and they’re always friendly and answer my questions. MSD I appreciate you and your service!
Your employee, Antwane President, who lives in the Behlmann Farms neighborhood located in North County decided to represent your business in the most horrible way as he parks his work truck in his driveway everyday. He recently decided to …
How is it that my sewer bill is on average my most expensive utility? Truly mind-boggling.
Customer service folks are typically nice, but every time there is an (billing) …
The systems are extremely outdated. It took me 2 different phones and a computer to try to simply pay a bill. They deliberately make it as difficult to pay your bill as possible so they can screw you over on late fees. A total scam and they need to be investigated for this.
You just called me to do a survey.
Then you hung up on me.
You identify who you were and then you hung up. …
I LOVE MSD. THEY ARE ONE OF A FEW COMPANIES WHO REALLY TRY TO ADJUST YOUR BILL TO HELP YOU IF YOU DO NOT TRULY HAVE THE INCOME TO PAY YOUR BILL. THANK YOU, MSD!
For over a decade the neighborhood that I live in has had back up concerns. We fixed the back up concern on our property and we have installed a sump pump. Several of my neighbors have had sewage backup in the past two years, we have …
Site is pretty much always down so good luck paying your bill.
Sewer bill went up, water usage when down so they can say it’s tied to usage but the bills show that is a lie.
Called MSD to update my billing info only to be told she couldn’t “discuss the account” with me because my name is not on the deed…even though it’s my account being debited. Also how is my atrocious monthly sewer bill many times more than my water bill.
Rip offs!!!! 0 water usage msd bills $90. Called. Still $90. Canceled water service still $90. Called again still $90. Been paying 4-5 moths of $90 and still got another bill of $90 This is unacceptable. Phone staff super rude. Tried …
We payed our final bill for a property as part of a real estate transaction. The title company mailed the check, but MSD never cashed it. I received notice that the bill was unpaid, and that MSD intended to send the debt to a collection …
I could list multiple bad experiences but I’ll just focus on today. Today is Tuesday the 31st. I paid my bill via phone on the 28th. It still hasn’t posted, & I’ve gotten 2 calls today from MSD with the same balance seemingly …