McLaren Health Care, headquartered in Grand Blanc, Michigan, is a fully integrated health network committed to quality, evidence-based … See more
Read More| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1540 Lake Lansing Rd, Lansing, MI 48912
Eh……..
Very rude staff.
Sorry excuse for healthcare
Dr. Nguyen is wonderful!
Glad I don’t have to go back.
I am on hold and no one answers ever!!!!!
Dr. Qadir is good and thoughtful.
Absolutely the worst. Just no…
If you have a death wish this is the doctor office for you.
Don’t even think about going there!!!! You’ll be sorry!!!
Very sweet staff. Very caring and kind.
Everytime an hour behind. Finding a new Dr….
Never go here worst docs ever
Great staff and doctors
Best OB/GYN we’ve found in the area.
Had the best doctors taking care of my daughter and my son.
The majority of you are assumptions, rude and arrogant, nasty excuse for people and, “Do no harm” is far from your comprehension!
Unhappy with customer service. Unable to have anyone call back after calling several times in a month.
I like the doctors, 30 minutes on hold to get a hold of them for a script seems to be a problem.
Need more support staff, they’re overwhelmed all the time
I absolutely love this place and My Dr. Highly recommend.
Trying to schedule an appointment was a nightmare and wow was the receptionist rude! Chose to go elsewhere.
Dr Sayed…average, uninterested, on to the next patient.
Wow I have been trying to cancel appt. On phone for 1/2 hour, need people to answer phone!!!! Try to text too😣 …
X-ray technician was jovial kind and well-informed. Very special lady.
Incredibly rude and horrible, the phone operative cuts me off and talks while I am talking. I don’t think I have ever receive this kind of customer service in my entire life.
Waited on hold half an hour to make an appointment as a new patient. Never did answer.
Well-managed office, efficient and thorough. My doctor listens and is invested in my care.
Haven’t been with them long yet, but in my limited experience, they have been very nice, helpful, and communicative.
Dr’s are well informed, modern and very professional. My only reservation is that the front desk staff can be short and impatient.
Dr was good and liked him, management is bad and that’s why I changed my primary care provider to a different place.
Dr. Carella is extremely knowledgeable and takes the time to answer my questions.
billing is super screwy, they wont even reply to our voicemail. they have given different stories in different times for same issue.
Corporate doctors don’t have to be good Obamacare took over and we lost all of our doctors who had private businesses and had to be good or they went out of business.
Great staff of doctors available at mid Michigan’ Physicians , they truly cares about the patient concerns, they have a great support staff , they are very friendly and helpful, if you are looking for a doctor, this the place to be, they are accepting new patients. 🙂👍 …
Dr. Suma Thomas is wonderful! Shes funny, beautiful and kind! Finally found a provider our family loves!
they don’t even deserve that– I am on Birth control shot an when i went to go schedule a shot appointment they told me they don’t do that anymore, why didn’t they tell patients who were on the shot they don’t? now i have to go find a new place which i don’t know where one would be.
I have always received great care at MMP.
It is really nice to have all the offices and labs in one location.
McLaren group is just aweful!!
I would NOT recommend this group.
The service is with this group is sub-par and that is on a good day!! …
This place sucks…Never can anyone return a phone call doctor always left me waiting more than 30 minutes bc she schedules all of her appointments back to back.I always felt like she was rushing to get to the next appointment and truly …
Had a dr appt for 6 months came in dr running an hour behind, not waiting in a dr office for an hour during covid, office should have called me and not wasted my time
Just the worst. Getting an appointment takes months, the staff are completely unhelpful, and I always got the runaround when I needed help. Stay away from McLaren!
Staff is outstanding and kind. Have been very confident with physicians and nurses. Such a caring environment. We will stay with McLaren MMP.
Dr Cherly Kovalski, is a wonderful, caring and knowledgeable Doctor! The office staff are all so caring and friendly’
The doctors, nurses, and quality of care are all great. But there’s no online bill pay or automated phone bill pay. The only way to pay your bill is by mail or by calling before 4:30.
Great staff. Very helpful. Caring. Kind. I try to tell them often how much I appreciate them. I have dealt with multiple Dr. offices over the decades and these folk are really top notch!
Made an appointment for my boyfriend and myself months prior. Upon arriving to appointment we are told he does not have an appointment scheduled. The appointment was confirmed with the new patient scheduler. This was very disappointing and …
I love calling and waiting on hold for like 20 minutes. I love how some extensions are broken. I love how the website doesnt recognize the medications I take so I have no idea how to get a refill other than driving up there.
I’ve been seeing Dr. Abdullah for over 20 years. He is a very good doctor and a routine physical caught my cancer early. It is convenient having the lab in the same building. 5 stars
If you have a death wish, this is the place for you. Potential malignacy in a scan and they took 15 days to respond. I wasn’t offered an apology but was simply told that the doctor was making rounds for two weeks.
I love this office.but would have been nice if went to get blood and they were closed. Said on note being exterminated for something.
Amazing office. I never wait more than 15 minutes and I usually only wait around 5. Just walked in to get xrays today and was done within 20 minutes. All the staff are very friendly and courteous, and I always feel like they genuinely care about me and my health.
My doctor is okay, but the receptionists are kind of rude. Also, receptionists apparently won’t answer the phone after 3 PM. (Tried calling many times after 3 and sat on hold for a long time) Wish they didn’t lie on their website and say they close at 5 when that isn’t the case.
Janine Kohler has called and harassed me with inaccurate medical information.
I was seeing Elizabeth Hughes for 12 years, I seen doctor Kohler a few days ago for the first time, and I can say I will never go back to Mid-Michigan …
I see Dr.Boynton but have also seen a few of the other physicians in that practice and they have always been so helpful and so friendly! I feel like they really care about their patients. They spend a good amount of time with the patient instead of just rushing in and out of the door! That is hard to find these days.
Not at all friendly towards people paying for their own healthcare. The billing is a nightmare! I always call in and ask for the price ahead of time; when we get there its more than what they quoted; then we get tons of bills saying we …
Praises to NP Denise Coates and the staff that work with her. I missed my 9am appt. and was quickly rescheduled for 2pm same day. LlShe spent 1 1/2 hours with me getting the right referral appts. and meds to deal with my situation. She was very professional, respectful and empathetic. THANK YOU!
I should start off by prefacing with a little about myself. I am a 24yr old graduate student in a biomedical field at michigan state university. Because of a childhood condition, I have seen numerous physicians in my life and have a sense …
July 25, 2019 I was given Prevnar13 vaccination. Billing department still nine months later has not billed my insurances. I have called them four times, emailed twice and written a letter. Every time the reply is the same boiler plate explanation “it’s under coding review”. This is the worst place.
Service has declined tremendously since McLaren took over. Leanne Harker NP is still awesome but my latest doctor, Grace Escamilla, is insulting and definitely not willing to research my health history. It’s really sad how people over 50 are treated. I’ll stop there.
I”ve seen Dr. Boynton from 2006 when I was just coming out of a coma, through 6 months of inpatient PT and ICU and stepdown stays. I almost died when my colon burst and she was on the staff that helped save my life. She’s a rock star of …
If i could give 0 stars, I would. Expect long waits for questions over the phone or to even talk to a real person. Expect months to pass regarding billing questions you may have. Their billing practices are suspect, in my opinion. …
In the past had good medical care there but now it is almost impossible to schedule visits because of the minimal staffing in the office – be prepared for 30-60 minute waits on the phone simply to talk to a scheduler to set up a visit – customer service is in the can. Presumably profits are up.
I really am disappointed in the way they handled my situations my original doctor referred me to another doctor. That doctor told me he was referring me to two specialists they both didn’t care if they wanted to trwat me at all. The ine …
Became a new patient and scheduled my appointment a month in advance. A week before my appointment they called to canceled it. Than they said the next available opening would be for over a month after my original scheduled date??
The experience I have had with my mother at MMP has been the worst ever. Dr. Faruqi has been lax in getting information to me when requested. They did an ultrasound and NEVER called with results. It took me three weeks of calling to get a …
New in 2018! First bill since I’d been there in one year!
A “PRO FEE” FOR $105!!!! 😵😵😵😵 …
OB/GYN kept insisting on what turned out to be unnecessary appointments for ultrasounds that ended causing miscarriage. Before the ultrasound there were no issues or bleeding, directly after there was a substantial amount of bleeding and …
Worst doctors office ever. DO NOT GO HERE! My son chose them as his PCP. His toenail is infected and he is in pain. On his first visit they ask what medications he takes. He says none, but smokes weed for his anxiety. Which he has a legal …
I came to the website to find out the work hours of their redi/urgent care and saw all of the negative comments so thought I would share positive feedback. The physician office staff associated with my PCP are positive and professional …
Not only is everything done incorrectly, they are entirely callous about their errors and their treatment toward their patients. I went to Grace Escamilla and received 2 referrals. Both referrals were written to the wrong places. After …
Me and My wife visited Dr.Suma Thomas for an annual checkup, she had a chat with us hardly for 10 minutes and asked us to come back in a month for full checkup. Right from entering i informed every staff and doctor that this visit is for …
This group has been on a downward slide for the last several years. It doesn’t matter what you want or need make an appt. 20 minutes on hold, refill scripts 20 min, nurse line 20 min. Lobby wait time after check in in excess of 20 …
Called my doctor’s office to see if I could get in & I’m like my husband tested positive for flu on Friday & I’m getting symptoms. The girl didn’t answer my direct question instead she read a script of how to sanitize & wash hands and then …
My overall sense of the doctors is that they are good and figure things out very quickly. In my particular case Dr. Sreenivasa Murthy can diagnosis very quickly and has helped me get over sickness issues that have followed me my whole …
Easily the worst experience I’ve had with a doctor. She didn’t hardly listen to me, she tried giving me “advice” about my personal life (job, going to school, having children), and told my OBGYN I wanted the type of birth control SHE suggested, that I clearly stated I did not want. Very unprofessional, pushy, and rude.
Absolutely terrible doctors. My mother was diagnosed with liver cancer and was vomiting constantly. Her doctor was completely unreachable by phone, so we went to the office. We stood in their waiting room asking to speak to the doctor …
Dr Thomas’s office and assistants are an absolute joke. The only treatment they give their patients is careless. They set appointments at times they know the patient can’t make, then proceed to blame the patient for arriving late. Even …
I have a terrific doctor, but EVERY TIME I come in for my annual physical and 6th month checkup, my physician reviews my medication list, promises to have renewals called in to my pharmacy and then it NEVER happens! I have to call MMP and …
Used to go to the gyn here and the internal medicine. Decided to pack it in a couple of years ago. GYN office constantly sent robo calls cancelling appointment after appointment for yearly checkups. Got tired of calling them back to …
I been a patient for 6 years and have received excellent care under Doctor Handro, they have a great staff of doctors and nurses who are always willing to address your concerns, keep up the good work. The also accept new patients, providing if your insurance plan, is acceptable, by them.👍👍🙂 …
This review is for Mid-Michigan Healthcare Assoc located at 1540 Lake Lansing Road, Ste 102 in Lansing. There are several practices in this building, I am writing about the general family practice, Doctors Douglas VanderJact and more …
The staff is nice, but four months and multiple calls since January, and I still don’t have the correct referral to a back specialist. First it wasn’t ever sent out, then it was the wrong type of doctor, now I’m still waiting.
I have been seeing my Dr., who had moved here from a private practice, for nearly 20 years. In the last few years, since bought out by McLaren Health Care, he has had less and less time for my appointments, little time to review my file and …
First of all my brother in law is deaf. In the two weeks that they had reschedule us they didn’t even have the courtesy to call us and inform us that they don’t have a sign language interpreter. Went in for the third time and they still …
I started seeing a doctor in the Internal Medicine Department in June 2018. They are so disorganized and my doctor is so arrogant and doesn’t want to listen to her patients. Everything is her way or the highway for her patients. Tests I’ve …
Rude staff, both doctor and receptionist. The doctor spent so much time telling me I need to lose weight (which I know I do), that he forgot to mention that I needed to fast for some of the blood tests he sent me for. When I went to do the …
I see two physicians, Dr Hammond and Dr Carella, at this location and I like and appreciate both of them. They each spend a lot of time answering questions and so on. However, the office is lacking. I don’t call there because in my …
I came in for a referral due to my double sprained ankle. McLaren forgot to refer me. When they finally did refer me, I made an appointment and showed up. The place that McLaren referred me to told me they don’t accept my insurance. So then …
The first time I went here I loved my doctor and had a great experience. That was 1 out of 4 visits. Every time since then Ive either been scheduled for the wrong time and date, have called and been on hold for 30 min just trying to make …
The phone service is terrible. I’ve been on hold for over an hour. I’m still on hold waiting to speak to someone. There’s not even an option to leave a message or be transferred to anyone else. I do love my NP though. She’s awesome.
Go any where else, this entire practice is worthless. Especially Habtamu Handro. I haven’t had been in to see him in since 2019. I now am in somewhat urgent need to see him due to issues I’m having that require me to get FMLA and he …
My wife and I used to go to the Mid Michigan physicians group years ago. We received a letter recently from a collection agency stating we owed $25 for an office call in 2016. We called Mid Mich Physician Group to find out what was going …
I’ve had issues with the doctor I was seeing there. She was rude and aggressive. But also I can never get through when I call. And they were suppose to call me with blood work results for something rather important and give me a referral …
I have been to many doctors offices around the state as we have moved many times. This is an exceptional team of doctors and staff. I have nothing but great things to say about them. My husband is a patient and has had a wonderful …
Horrible service. I have a semi urgent medical issue that needs attention. My Dr., Dr. Mir, could not get me in to be seen for a week and refused to order blood work so we could figure out what is going on when I get there. I called four …
It use to be great place to see your doctor but not anymore. For example you schedule an appointment to see your doctor and they are always running a minimum of one hour and a half behind. This not an exaggeration either unfortunately. …
Looking at their reviews, it seems they have a history of bad service to folks who need medical care. I was no exception to this. I was ordered for an ultrasound on my leg to rule out a blood clot. I showed up at the image office in person …
I have very good full coverage insurance, I have never paid more out of pocket expenses than with this office. Ordered $250 in tests not covered by insurance without my knowledge or letting me know. There’s no way to leave a message after …
Scheduling and patient desk is awful. I have had two consecutive bad experiences there…one where they told me I didn’t have an appointment and stuck to that until I presented the scheduling card previously given to me. They then …
The service has declined greatly since we first started going there. I have been a patient for two years, and decided to bring my newborn to the family physician. During my newborn son’s first visit with Dr. Thomas, she made an …
This is the worst managed Physicians office I’ve ever been too. Totally mis-managed from top to bottom. Wait times for prescriptions are unacceptable. Your prescriptions will run out. Records keeping and retrieval are completely worthless. …
Dr. Hammond’s office staff is great! Dr. Hammond listens to me and I truly feel like she cares. From the front desk to the lady taking my vitals and the lady that sucks the blood out of my arm for tests, everyone is so kind. I really love …
They never answer their phone, the drs are fine but the receptionists never want to do their jobs, I can be on hold to make an appointment for upwards of an hour and that’s when I call first thing in the morning. I’ll be taking myself somewhere else that actually wants to answer the phone.
This was my third time leaving a message for a medical assistant to return my call and receive no response. I called most recently on a Friday morning regarding clarification on a prescription and received no call back. I initiated a call …
In order to get a doctor’s appointment I have to drive from Ovid, MI just make an appointment because no one answers the phone when you call in to make an appointment. I have been on hold for over thirty minutes once and it went dead or I …
On arrival, location closed the Lab, and sent us to EAST LANSING/Hannah Blvd. That location DOES NOT EXIST. 😡😡😡. Ended up on Jolly Rd, which is as far away from being convenient as it could be. Update your info, people!!! Driving all over …
Went to the lab on the second floor #205. Employees were awful. Openly complaining to each other loudly. Cussing about new policies. Employees bitter and toxic. Treating people poorly. Skipping people. Not calling them back. Talking badly …
They’re relatively functional here, but certain aspects of their customer service need some serious upgrades. They will commonly continue to send you the same bill even weeks after you’ve already paid it, so you have to track your own …
I cannot speak for the rest of the practice, but I would recommend against seeing Dr. Faruqi. She was not attentive to any of my questions and also administered the worst pelvic exam I have ever experienced. Also beware of billing–call your insurance to make sure tests ordered are actually covered.
Individually, staff are usually fine but the patient communication system doesn’t work. You call and it rings and rings (sometimes busy signal) and you hold for a long time. No way to leave a message. Who organized this method of communications? It isn’t working. Maybe not enough staff?
I always received good care but their billing practices are very bad. They were double billing my father who had dementia. When I would call they were very rude. After dealing with them for over a year my father was finally reimbursed! …
i love my doctor, dr. mir, but i’ve had issues with a certain secretary at the office. i was dealing with a major health issue at the time and told the secretary dr. mir told me to reschedule for two weeks. she got me rescheduled then all …
I found out that my DR. DID NOT look at my daily BP or sugar readings, that every single script written had to be called about. That test results were ignored. When I complained was told to find another Dr. So I did.
I just got a call today saying I have labs I need done before going to my Dr. Appointment tomorrow that was supposed to be done a week ago. I had called last Monday and they told me the orders hadn’t even been put it and they would call me …
I have been on hold for 93 minutes and counting, and that’s just to make an appointment. Nobody has answered yet. This is common every time I call. There is no way to leave a voicemail. …
Central Scheduling will confirm one date and schedule you for a completely different day. Was confirmed for the 5th, show up at 7:00am and am told the appointment is for the 19th when I am out of town… Terrible.
I definitely do not recommend this drs office. I waited 6 months for an appointment only for them to call and cancel 2 hours before I needed to arrive. I rescheduled for another month out and I received another notice that my appointment …
Everytime I come here my doctor is 60+ minutes behind and I have to walk out, I have a job. If I make my appointment and it is at 9:30, I should be going back to see the doctor at 9:30. This is very unprofessional, here I set time and money …
The staff is rude. The ladies at the desk make no effort to find you a appointment when you call and they are rude. Dr. Isacas was useless. When tell us one think then tell my I’ll family member something else she gets didn’t have to be the …
8/01/22-referred by primary to Dr. Carella, endocrinologist. Scheduled new patient appointment for early December 2022. Office called in November 2022 to reschedule as that was the week Dr. was going to take for Christmas break, rescheduled …