Talked down to by very condescending customer service reps. If only there were some other electric provider in the area, perhaps I could be treated like a person.
Customer service on the phone is absolutely horrible. It seems as though they hate their jobs and the customers even more. If I had the option to change electricity companies, I would have already done so.
Having only one choice in electric companies is not ideal. No competition seems to mean no reason to care about thise who purchase the service. Let’s find a way to get rid of this company.
Awesome Non-Profit Company that does so many great things for Middle Tennessee & it’s customers! They also take great care of the employees…you’d be hard pressed to find a better overall business, that’s a promise!
MTEMC has no sympathy for elderly people that are on a fixed income and on oxygen!!! Now since she couldn’t make a payment on her bill. We had to call 911 to send ambulance to tqke to the hospital!! More bills Thank you MTMC!!
A tree fell on our power line at 3am they were there at 3:35 to repair the down power line . I didn’t even have to call them, they called me. Now that’s great customer service . Thanks
Customer service support has been lacking immensely until I called today. Lonnie took the time to research, explain, and even offer solutions for our problem. He has been the ONLY representative to take initiative and realize there is …
I’ve been a 37 yr. customer of MTEMC. They have been a dependable and responsive provider of electrical power for my family here in Rutherford Co.
I well remember them showing up on a cold, rainy winter night to solve an outage …
They charge outlandish amounts for arbitrary reasons, employees treat you like garbage, and overall the service is like something from a Saturday Night Live skit. But they’re the only electric provider in the area and they know it, so get …
This company ripes you off when ever they want to can someone explain to me how I can go almost 3 weeks with $59.00
But yet I can’t make it past a day with $21.00
Not the smartest cooperative when it comes to technology. Customer service is mediocre at best. Seriously considering going back to the dark ages with no electric would save me thousands a year. Usually, take your power down at least once a month for an hour or more with no credits for increase usage they cost in cooling.
I had the pleasure of working with Melissa to start up our service. There was a few hiccups on our side and she took care of it all very diligently. She was a pleasure to work with, and if she is a reflection of the incoming service we are very blessed to be working with such good people.
We have been MTEMC customers since 2010 and have always had great service when we’ve had power outages or other issues. Most recently, our power went out on a Sunday night. It was not our neighborhood or street that was impacted – just our …
It’s really unfortunate that they are the only electric company in my area because if I had a choice I would not be using them anymore. I set my services up a year ago. I had to put down a deposit because I was moving from out of state, …
Had a limb fall during last snow event. Called mte and within an hour they were leaving the house with the limbs removed from my power supply lines. Can’t tell you how much I appreciate MTE!!!!
Just spoke with 2 customer service representatives who were completely rude. The first young lady didn’t give her name, no greeting whatsoever, was so short and unprofessional. After the call ended, I spoke with an older woman who was …
Just received my bill for Jan. 2021, and it DOUBLED!!! There is NO justifiable reason why this would happen! I have not changed ANYTHING with my routine, and I went from 800 kWh to over 1600 kWh. According to my MTEMC statements the average …
Service team works hard to restore power when it goes out and is great about communication as it pertains to time estimates in getting power restored. The customer service department, however, is very unprofessional, unwilling to help, and truthfully, a little bit rude. Very unfortunate.
Potential Employer Review – I have been from Murfreesboro all my life and had initially applied with MTEMC back in my earlier 20’s. At that time, I was told I didn’t have “the experience” as needed for office experience. Fast forward 25 …
I called today to report an outage in my area and reached a live agent in a very short time. She was professional, knowledgeable, warm, and just a delight. Between the phone system and this employee, MTEMC receives the highest rating from me. This experience is in direct contrast with many of the companies we deal with these days!
Shutting power off with 10 minutes warning via email is not an effective form of communication when it is 6 degrees. We now have a garage door that will not shut and water flowing from our washer. Thanks MTE!!
I was talked into doing levelized billing, stating that they would take my highest bill and level it out, I was on it three months and paid at least $100 more a month than my actual bill was. I called to get taken off of the levelized …
I truly feel like this company just loves to rip people off- I live in a 2 bedroom apartment and am paying average $130 a month for electric- why? No idea- I don’t sit with my lights on all the time. Heck I even turned my AC off and somehow …
Update. Now giving 5 stars. Was waiting to see if there would be a response to 4 stars…nicely done and thanks for asking. MTE Customer service and website is very top notch. I moved around a lot after 30 years of Navy and contractor jobs. My only recommendation is to continue to make improvements to your mobile app.
(Translated by Google) Very kindly
(Original)
Muy amablemente
(Translated by Google) Good attention
But at the time I went they didn’t have a translator for Spanish-English …
Excellent and quality service
Great customer service
No customer service – can’t even speak to a human.
You was very helpful and kind you called me back and help me with my problems and I you for that
They were very helpful and nice.
Dismissed without any investigation of complaints
Friendly customer service
Great folks who care tremendously about serving their members and provide outstanding service.
Great
Thanks so much guys!!
They charge un-necessarily…like moving fees …unfortunately this is the only electric company here,,,otherwise I would have changed it…
Hate the power company wish there was a different one very unprofessional weak power/power lines million dollar company should do better
Great place. We do alot of work here and the staff are all amazing!
Talked down to by very condescending customer service reps. If only there were some other electric provider in the area, perhaps I could be treated like a person.
Customer service on the phone is absolutely horrible. It seems as though they hate their jobs and the customers even more. If I had the option to change electricity companies, I would have already done so.
Having only one choice in electric companies is not ideal. No competition seems to mean no reason to care about thise who purchase the service. Let’s find a way to get rid of this company.
Awesome Non-Profit Company that does so many great things for Middle Tennessee & it’s customers! They also take great care of the employees…you’d be hard pressed to find a better overall business, that’s a promise!
Every since the two electric companies merged my electric bill has been $20 a month higher than what it normally is. Greed!!!
We worked with Cassandra who helped us set up our electric. She was so kind and easy to work with!
MTEMC has no sympathy for elderly people that are on a fixed income and on oxygen!!! Now since she couldn’t make a payment on her bill. We had to call 911 to send ambulance to tqke to the hospital!! More bills Thank you MTMC!!
A tree fell on our power line at 3am they were there at 3:35 to repair the down power line . I didn’t even have to call them, they called me. Now that’s great customer service . Thanks
Customer service support has been lacking immensely until I called today. Lonnie took the time to research, explain, and even offer solutions for our problem. He has been the ONLY representative to take initiative and realize there is …
I’ve been a 37 yr. customer of MTEMC. They have been a dependable and responsive provider of electrical power for my family here in Rutherford Co.
I well remember them showing up on a cold, rainy winter night to solve an outage …
They charge outlandish amounts for arbitrary reasons, employees treat you like garbage, and overall the service is like something from a Saturday Night Live skit. But they’re the only electric provider in the area and they know it, so get …
This company ripes you off when ever they want to can someone explain to me how I can go almost 3 weeks with $59.00
But yet I can’t make it past a day with $21.00
No power, no one will answer 8 degrees out side.
Not the smartest cooperative when it comes to technology. Customer service is mediocre at best. Seriously considering going back to the dark ages with no electric would save me thousands a year. Usually, take your power down at least once a month for an hour or more with no credits for increase usage they cost in cooling.
I had the pleasure of working with Melissa to start up our service. There was a few hiccups on our side and she took care of it all very diligently. She was a pleasure to work with, and if she is a reflection of the incoming service we are very blessed to be working with such good people.
We have been MTEMC customers since 2010 and have always had great service when we’ve had power outages or other issues. Most recently, our power went out on a Sunday night. It was not our neighborhood or street that was impacted – just our …
It’s really unfortunate that they are the only electric company in my area because if I had a choice I would not be using them anymore. I set my services up a year ago. I had to put down a deposit because I was moving from out of state, …
Had a limb fall during last snow event. Called mte and within an hour they were leaving the house with the limbs removed from my power supply lines. Can’t tell you how much I appreciate MTE!!!!
Just spoke with 2 customer service representatives who were completely rude. The first young lady didn’t give her name, no greeting whatsoever, was so short and unprofessional. After the call ended, I spoke with an older woman who was …
Just received my bill for Jan. 2021, and it DOUBLED!!! There is NO justifiable reason why this would happen! I have not changed ANYTHING with my routine, and I went from 800 kWh to over 1600 kWh. According to my MTEMC statements the average …
Service team works hard to restore power when it goes out and is great about communication as it pertains to time estimates in getting power restored. The customer service department, however, is very unprofessional, unwilling to help, and truthfully, a little bit rude. Very unfortunate.
It’s a job site that im currently an electrician on. But it is the new building being built for m.t.e.m..c.
Potential Employer Review – I have been from Murfreesboro all my life and had initially applied with MTEMC back in my earlier 20’s. At that time, I was told I didn’t have “the experience” as needed for office experience. Fast forward 25 …
I called today to report an outage in my area and reached a live agent in a very short time. She was professional, knowledgeable, warm, and just a delight. Between the phone system and this employee, MTEMC receives the highest rating from me. This experience is in direct contrast with many of the companies we deal with these days!
Shutting power off with 10 minutes warning via email is not an effective form of communication when it is 6 degrees. We now have a garage door that will not shut and water flowing from our washer. Thanks MTE!!
I was talked into doing levelized billing, stating that they would take my highest bill and level it out, I was on it three months and paid at least $100 more a month than my actual bill was. I called to get taken off of the levelized …
I truly feel like this company just loves to rip people off- I live in a 2 bedroom apartment and am paying average $130 a month for electric- why? No idea- I don’t sit with my lights on all the time. Heck I even turned my AC off and somehow …
Update. Now giving 5 stars. Was waiting to see if there would be a response to 4 stars…nicely done and thanks for asking. MTE Customer service and website is very top notch. I moved around a lot after 30 years of Navy and contractor jobs. My only recommendation is to continue to make improvements to your mobile app.