Minnesota Power, a division of ALLETE, Inc., provides electricity in a 26,000-square-mile electric service territory located in northeastern Minnesota. See more
I was skeptical at first, but after trying the seaweed salad I have to say it was among the best I’ve had in Minnesota. Three words: PARTY IN MY MOUTH.
They won’t turn on power for me until the former tenants pay the bill I have nothing to do with them at all why should I have to pay their bill, no the issue was never resolved I moved to Florida live there until January 1st was still no …
We rent a house to snowmobilers and mountain bikers so our house is empty sometimes.My dad came from AZ to stay a few nights and said we have a shut off notice,funny thing is we never received a bill or a call telling us our bill was even …
Extremely helpful every time I’ve called-even when I’m discontinuing service at an address. My customer service call was answered within two rings, and the woman who answered was very friendly.
Awesome utility with reliable service, the organization is a wonderful community partner, and the customer call rep’s are very friendly and helpful. Five stars! Keep up the good work MP.
Non-existent communications with residents on our street prior to and during a multi-hour power outage for their planned work. This is particularly inexcusable when so many of us are trying to work from home.
I spoke with someone at Minnesota power who told me it was okay to pay my bill the 3rd of June. I come home may 31st to no power. When I called they said “it’s too late. Nothing we can do.”
This place is run by shysters. Told me I couldn’t get service because of the previous residents outstanding balance but also refused to let me pay it off and start my own account because I’m not listed on the last peoples account. It’s too bad this is the only place to get electricity in duluth because these people eat ass.
Worse company ever! Received a call today from a debt collector stating I owed $91 called the power company who in turn blamed me saying that there’s a closing balance but yet failed to notify me of that when I called to pay my bill and transfer it over to someone else!
Truck# 3174 came and shut off my power because MY NEIGHBORS haven’t paid their bill. I told him he made a mistake by shutting off the wrong power supply. He got in his truck and said “too bad, I have a lot of work to do today, goodbye”. …
Had to change addresses & I spoke with a Katie who was totally awesome! Walked me through everything & explained new products with my new home. Minnesota Power might be my only option, but Katie made me feel great about that!
I’m an electrical contractor and have dealt with MN power for 12 years now and their customer service and response time has gone rapidly downhill in the last 2-3 years. …
Customer service is really incompetent. Never had such an interesting (not in a good way)/time wasting experience as I did simply trying to set up an account. Uff-da. That was bad. 🙁
Came home from work, found the power off and a note stating they would shut off my power on or after 9/24. It seems they only have to give notice that they have shut off the power. The on or after part of the note is thier way of saying, we …
Recently paid my bill and was charged twice. When I called I was told they could only credit my account or mail me a check. So now I don’t have enough to cover my bills and will be having late fees added but this company doesn’t care how much money their mistake had cost me.
While taking out the trash Sunday afternoon, I heard the most pathetic cry from my cat. He was perched at the top of the power pole. Less than a year old, Sylvester is not the most experienced kitty and was clearly too afraid to come …
Talked on the phone with I think Alicia I can never remember names…anyway, the lady I talked to about switching my account because I moved was amazing! I have not had a call go so well ever in my life. Super professional, super knowledgeable, just overall excellent service!
It would really be nice to tell your paying customers via email, text message or a phone call that there will be rolling power outages throughout a day from you guys working on the power especially when it’s 14 degrees outside. No one’s …
MN power is the most transparent company out there.
Their customer service is top-notch. I just talked with Donna today and she helped me out with my power cancellation in two minutes flat.
They sent me an ordinary bill which was due on the 15th, as per usual. Then, before the 15th arrived, they sent ANOTHER bill stating my power would be shut off on the 8th. I received the letter THE DAY BEFORE the 8th… not only was it …
We were having some issues at my house with our power. I called and someone came out at 1030pm and resolved the issue quickly. Nice guy. We had another issue 4 weeks later and a different service man came out. Super nice and went above and beyond. Very cool service from this company!
Called today to see why my first month’s electric bill is 3 times what I’d been paying In Minneapolis despite lower kilowatt hour costs and not running a/c here as I had been there. They told me everything was correct even though it very …
They say they restore power depending upon how many people are affected in the area. Being on the outskirts of their coverage area we are always last no matter what. If there was an option to go with a different company I would.
Customer service terrible, vegetation department refused to cut problem trees, and up the prices whenever they want. Also get to come home and reset everything at least once a month because the power has went off while I’m out.
Awful customer service, power outage happen often due to old and failing infrastructures and poor use of resources. Yet this company expects customers to pay premium always rasing electric prices.
I’ve been noticing significant discrepancies in my bill (my neighbors who have an entire music studio out of their apartment have even said my bill is unreasonable and simply unrealistic as theirs is $60 a month with their a self proclaimed …
Minnesota Power will bill you randomly after you get a payment confirmation on their website. Paid a bill with confirmation last week and just got a 20$ late fee, and instead of the bill being 20 more dollars than last time, it went up a …
Horrible service and absolutely rude! You are all a joke. Bleed everybody of everything they have! Last year I was paying 50 bucks a month for all my power including AC. Now it’s pushing over 150 and I haven’t changed my lifestyles. Inflation can only go so far as an excuse
Prices continue to go up and I don’t understand why. Excuses of higher rate does not explain why my usage has doubled since you came and installed your new equipment. Now my used is over double of the 2 years. This is horrible service, and I can’t believe you take advantage of everyone this way.
Called about a power outage and who ever I talked to was talking to me so rude, wouldn’t let me get a single sentence in, and then proceeded to hang up and repeatedly said “he’s at the end of his shift” This is NO way to talk to a customer. …
Extremely rude customer service. They turned off my power before sending any type of letter, email, phone call, or anything. And I come home to a card on my door saying my power has been shut off. I call around 7:05 in the afternoon and pay …
We have now been without power for 4 days, and MN power is saying that it’s our responsibility to fix the box they installed. They will not provide any information on what is broken on our box or how to fix it to get power. They closed the …
We have been long suffering customers of 23 years. Our power goes out every spring at least once, and last month it went out 3 times! Response time is always incredibly SLOW, customer service is non-existent, and we have gone without …
They quote a 5.8 cents for off peak kWh. But then then add another 2.6 cents to it as a hidden Resource Adjustment charge. They are not ethical in their billing.
Horrible customer service. They force you to set up auto pay online by yourself, no way they can assist you over the phone, even though i had problems with it. I feel really bad for old people who won’t be able to figure this stuff out. …
Fees, fees, fees … this company would charge you a fee for calling their customer service line if they could persuade the Public Utilities Commission it was necessary. The base cost of power is reasonable but by the time I’ve added in all …
I used to live in a 5 bedroom home with all of them filled. I now live in a one bedroom apartment, the same city. The total electric bill is more than 3 times greater than my previous house. I called and asked them what the issue is, they …
I called in to talk about my budget and received the best customer service ever. The rep’s name was Dan. I had several questions about making changes on my account. He was unbelievably informative, pleasant and super patient as he walked me …
On Memorial Day of 2022 just last week, a tornado went above our community of Backus. It was a confirmed rotation that was considered serious. Our Norway Pine moved like a flower in a field in the wind. At about 6PM our power went out. I …
AAA
Nice clean friendly atmosphere.
Turned power off when temps were below freezing
their automated system is awfullllll but the company is great!
wish I could give 0 stars
Never knew they could shut off power during the winter knowing the heat is electric
I was skeptical at first, but after trying the seaweed salad I have to say it was among the best I’ve had in Minnesota. Three words: PARTY IN MY MOUTH.
Can’t say enough about the service I received yesterday. Thank you MP&L for being there within 30 minutes of my call. You saved the day.
Of course the company with a monopoly is screwing its customers. Terrible support.
They won’t turn on power for me until the former tenants pay the bill I have nothing to do with them at all why should I have to pay their bill, no the issue was never resolved I moved to Florida live there until January 1st was still no …
We rent a house to snowmobilers and mountain bikers so our house is empty sometimes.My dad came from AZ to stay a few nights and said we have a shut off notice,funny thing is we never received a bill or a call telling us our bill was even …
Somehow my tiny 2 bdrm is $300 a month to heat. O.k. buddy
Reliable power. Power outages are quickly resolved in a manner reasonable with the cause of the outage.
Extremely helpful every time I’ve called-even when I’m discontinuing service at an address. My customer service call was answered within two rings, and the woman who answered was very friendly.
Awesome utility with reliable service, the organization is a wonderful community partner, and the customer call rep’s are very friendly and helpful. Five stars! Keep up the good work MP.
Non-existent communications with residents on our street prior to and during a multi-hour power outage for their planned work. This is particularly inexcusable when so many of us are trying to work from home.
I spoke with someone at Minnesota power who told me it was okay to pay my bill the 3rd of June. I come home may 31st to no power. When I called they said “it’s too late. Nothing we can do.”
This place is run by shysters. Told me I couldn’t get service because of the previous residents outstanding balance but also refused to let me pay it off and start my own account because I’m not listed on the last peoples account. It’s too bad this is the only place to get electricity in duluth because these people eat ass.
Worse company ever! Received a call today from a debt collector stating I owed $91 called the power company who in turn blamed me saying that there’s a closing balance but yet failed to notify me of that when I called to pay my bill and transfer it over to someone else!
Truck# 3174 came and shut off my power because MY NEIGHBORS haven’t paid their bill. I told him he made a mistake by shutting off the wrong power supply. He got in his truck and said “too bad, I have a lot of work to do today, goodbye”. …
Had to change addresses & I spoke with a Katie who was totally awesome! Walked me through everything & explained new products with my new home. Minnesota Power might be my only option, but Katie made me feel great about that!
I’m an electrical contractor and have dealt with MN power for 12 years now and their customer service and response time has gone rapidly downhill in the last 2-3 years. …
Customer service is really incompetent. Never had such an interesting (not in a good way)/time wasting experience as I did simply trying to set up an account. Uff-da. That was bad. 🙁
Came home from work, found the power off and a note stating they would shut off my power on or after 9/24. It seems they only have to give notice that they have shut off the power. The on or after part of the note is thier way of saying, we …
Recently paid my bill and was charged twice. When I called I was told they could only credit my account or mail me a check. So now I don’t have enough to cover my bills and will be having late fees added but this company doesn’t care how much money their mistake had cost me.
While taking out the trash Sunday afternoon, I heard the most pathetic cry from my cat. He was perched at the top of the power pole. Less than a year old, Sylvester is not the most experienced kitty and was clearly too afraid to come …
Talked on the phone with I think Alicia I can never remember names…anyway, the lady I talked to about switching my account because I moved was amazing! I have not had a call go so well ever in my life. Super professional, super knowledgeable, just overall excellent service!
It would really be nice to tell your paying customers via email, text message or a phone call that there will be rolling power outages throughout a day from you guys working on the power especially when it’s 14 degrees outside. No one’s …
MN power is the most transparent company out there.
Their customer service is top-notch. I just talked with Donna today and she helped me out with my power cancellation in two minutes flat.
They sent me an ordinary bill which was due on the 15th, as per usual. Then, before the 15th arrived, they sent ANOTHER bill stating my power would be shut off on the 8th. I received the letter THE DAY BEFORE the 8th… not only was it …
We were having some issues at my house with our power. I called and someone came out at 1030pm and resolved the issue quickly. Nice guy. We had another issue 4 weeks later and a different service man came out. Super nice and went above and beyond. Very cool service from this company!
Called today to see why my first month’s electric bill is 3 times what I’d been paying In Minneapolis despite lower kilowatt hour costs and not running a/c here as I had been there. They told me everything was correct even though it very …
Extremely rude customer service along with insanely high prices. It’s a monopoly and they know we have no other options… infuriating!!
They say they restore power depending upon how many people are affected in the area. Being on the outskirts of their coverage area we are always last no matter what. If there was an option to go with a different company I would.
Customer service terrible, vegetation department refused to cut problem trees, and up the prices whenever they want. Also get to come home and reset everything at least once a month because the power has went off while I’m out.
Forunate to have power restored during the holidays. THANK YOU!
Awful customer service, power outage happen often due to old and failing infrastructures and poor use of resources. Yet this company expects customers to pay premium always rasing electric prices.
I’ve been noticing significant discrepancies in my bill (my neighbors who have an entire music studio out of their apartment have even said my bill is unreasonable and simply unrealistic as theirs is $60 a month with their a self proclaimed …
Minnesota Power will bill you randomly after you get a payment confirmation on their website. Paid a bill with confirmation last week and just got a 20$ late fee, and instead of the bill being 20 more dollars than last time, it went up a …
Horrible service and absolutely rude! You are all a joke. Bleed everybody of everything they have! Last year I was paying 50 bucks a month for all my power including AC. Now it’s pushing over 150 and I haven’t changed my lifestyles. Inflation can only go so far as an excuse
Prices continue to go up and I don’t understand why. Excuses of higher rate does not explain why my usage has doubled since you came and installed your new equipment. Now my used is over double of the 2 years. This is horrible service, and I can’t believe you take advantage of everyone this way.
Called about a power outage and who ever I talked to was talking to me so rude, wouldn’t let me get a single sentence in, and then proceeded to hang up and repeatedly said “he’s at the end of his shift” This is NO way to talk to a customer. …
Extremely rude customer service. They turned off my power before sending any type of letter, email, phone call, or anything. And I come home to a card on my door saying my power has been shut off. I call around 7:05 in the afternoon and pay …
We have now been without power for 4 days, and MN power is saying that it’s our responsibility to fix the box they installed. They will not provide any information on what is broken on our box or how to fix it to get power. They closed the …
We have been long suffering customers of 23 years. Our power goes out every spring at least once, and last month it went out 3 times! Response time is always incredibly SLOW, customer service is non-existent, and we have gone without …
They quote a 5.8 cents for off peak kWh. But then then add another 2.6 cents to it as a hidden Resource Adjustment charge. They are not ethical in their billing.
Horrible customer service. They force you to set up auto pay online by yourself, no way they can assist you over the phone, even though i had problems with it. I feel really bad for old people who won’t be able to figure this stuff out. …
Fees, fees, fees … this company would charge you a fee for calling their customer service line if they could persuade the Public Utilities Commission it was necessary. The base cost of power is reasonable but by the time I’ve added in all …
I used to live in a 5 bedroom home with all of them filled. I now live in a one bedroom apartment, the same city. The total electric bill is more than 3 times greater than my previous house. I called and asked them what the issue is, they …
I called in to talk about my budget and received the best customer service ever. The rep’s name was Dan. I had several questions about making changes on my account. He was unbelievably informative, pleasant and super patient as he walked me …
On Memorial Day of 2022 just last week, a tornado went above our community of Backus. It was a confirmed rotation that was considered serious. Our Norway Pine moved like a flower in a field in the wind. At about 6PM our power went out. I …